No one is greeting customers

This place was awesome! They shuttled me to and from work and when the parts needed were not available that day - they gave me a loaner vehicle! Everyone was pleasant and the operation runs very efficiently.

Mr Nazir was a great person, he never press for a sale and was available to solve my questions and find the vehicle I wad looking for. Bill the manager always ready to back up the staff, very nice person as well.

I like to say to those, that this is one of the best dealership I've ever been in , I like to say a special thanks from me and my wife to Edmund the Management team and the Finance guy that help us have the truck and SUV of our dreams .. they were Very Professional Very cool and Polite Friendly and Understanding, in my book they all get 10 stars ... they are not like other dealership that give you the evil eye , thanks Guys .. Good luck in much success

Outstanding experience! Called on a Monday for an oil change/recall work/state inspection, and scheduled the appointment for the next day with a convenient evening drop off that night. Bryan called the next morning to outline a oil sensor leak and headlamp light issue. The car was ready by noon and overall cost was exactly what we discussed. Excellent service and really appreciate the personal and professional care!

Fast service, kind customer service, and complimentary car wash which I appreciated!

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.

It was my first time buying a car all by myself and i was nervous, yet they were supportive and caring and took good care of me. For all that I really appreciate it. Thank you so much for your help and I am happy with my brand new car.

They explain every detail of the vehicles I want it to compare. The test drive was great and the seller attentions. If I would bye another vehicle AutoNation would definitely be my first option!

This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.

I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter

My wife and I were there yesterday and purchased a new Rav-4. The sales process was seamless. There was zero back and forth nonsense as we experienced in the past at other dealerships. If you're in the market for a Toyota, I highly recommend asking for Jorge Gonzalez. He and sales manager Afroze Khan worked as a team and got us the car and deal that we wanted. I already knew a good amount about the vehicle prior to the purchase however; Jorge insisted on taking his time explaining all the features to my wife just to make sure she was comfortable with her purchase. You guys are simply the best!

First walk in was not pleasurable. Working with new sales man I was told to sit in the chair and answer questions before I could test drive a car. It took about 30 minute before I could finally see and drive a car. Bill, the sales manager was polite and it may have been the new sales person that caused the delay issues. Upon returning the second time the sales manager Afroze was great and the salesman Patrice has been excellent. I would give them 5 stars. Aside from the walk in experience the only other negatives were the time it takes for the business manager to wrap up everything and get you out the door - about 2 hours. Although he was very professional and helpful. Also the time it takes to get extra protection accessories like side molding , PPF, etc and get it installed takes too long. It has been 2 weeks since I purchased the car and I still don't have everything installed.

I worked with Ashraf Islam and he really helped me understand the whole process and got me the best deal he could, which was really appreciated as a first-time buyer.

Overall exceptional service. My wife and I walked in to look at Highlanders and met a sales associate (Kevin). He was courteous and very knowledgeable. He immediately made us feel like we were a valued customer and didn't try to "sell". We also had a lot of questions and he patiently answered them. Well, long story short, because of Kevin's no-pressure approach, we ended up working a great deal by trading in two cars and purchasing two new cars! Even after purchasing these cars, I had questions and Kevin was immediately available to answer them and demonstrated his excellent customer service skills. I never felt like a number or that the salesperson just sold to us and then forgot about us. We still felt like valued customers even after the purchase. I am going to keep this location as a great source and refer my friends and family to them. Keep up the exceptional work and we look forward to future purchases.

My experience with Mohammad was great!!!!

for service, Pricey, slow but clean friendly and conveniently within town limits

We just purchased a 2019 Camry XSE from Leesburg Toyota. Our sales person Mohammad Salek were very helpful and courteous in showing new Camry and Rav4 various models and explain differences. Also, Leesburg Toyota financing was nice to match my bank's competitive financing rates and Jake closed the deal lightning fast. They also have best prices and color selection in town. Our experience was very smooth and they didn't try to up sell any extra services like other dealerships. Overall, great experience and I highly recommend Autonation Toyota Leesburg.

I made an appointment and was received on time and they did everything they said they’d do, except with my 20,000 mile Toyota Care check up they said they would replace the windshield wipers for free. When I got there they said that was incorrect information, which I thought was the case anyway. I paid for the new wipers. I also did my state inspection at the same time, which was convenient.

I had a pleasant time waiting for my oil change and recall work. My service advisor was very nice and kept me informed about the progress and when they might be done.

I want to thank Ashraf Islam at AutoNation Toyota Leesburg VA. He took time with me to find the right car for me. I was tough customer as I needed very specific car features and options and also the price which I wanted to pay. Ashraf stayed in touch with me through out this process as I was going back and forth with couple of areas dealership. His personal attention to my request and continues follow up made all the difference. At the end I was happy to see he found me the car and helped me get to the price point I wanted to be. I am very please and recommend Ashraf from AutoNation to anyone in market for Toyota

Fast service with only a little upselling.

Completed the inspection on time and within the cost estimate they provided.

​ We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)

The two service managers I interacted with (Brian and Morven) were very friendly and the oil change was done quickly. There were a few misses that make me hesitant to come back. 1 - my coupon for $10 off oil change included a multi-point inspection. This was not performed, even said as much on the invoice. Not a huge deal but with 200k miles, gotta be proactive. I mentioned it when I saw the invoice when the service was done and was told "it's not a big deal, if they saw anything obvious and major, they would have caught it." I had to get back to work so I didn't have time to argue and wait for the car to be taken back again. 2 - The previous oil change reminder sticker was left on the floor of the car. Again, not a big deal but why would a tech just drop it? 3 - Was told the service would include a car wash. I didn't think to look when I picked the car up but when I got home, I realized it wasn't done. Bryan and Morven were very friendly, none of these are major issues, but when they have execution issues on the small things, it makes me hesitant to bring it in for big things.

We recently purchased a 2019 Toyota RAV4 XLE from AutoNation Toyota Leesburg and found the buying experience to be excellent. Our sales associate Nazir Fazelyar was professional and knew exactly what we wanted and offered his assistance graciously. All of the staff at AutoNation were polite, helpful and nice. This was the third vehicle we have purchased from this dealership and it will not be the last.

Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.

We went back and requested a different salesman. Not only was Gene wonderful but he let his manager know. The manager was sympathetic but didn't mention if there would be any action taken to educate or discipline the first salesman. Salesman was. Lied about obvious issues. Did not wear his seat belt and lied about seat belt laws. Everyone else at the dealership seemed nice and cars were well priced but if he's going to lie about obvious defects claiming scratches are bird poop etc... what else is he lying about?

I appreciated that Scott, my service advisor, contacted me and let me know what was wrong or, in this case, what wasn’t wrong with my car, and offered a solution to potentially prevent the problem from happening again. I’ve always take my cars to Leesburg Toyota because I appreciate everyone's courteous help and professionalism whether servicing the cars or diagnosing a problem.

I was ill when my service date was due. Went in for service and was permitted to use discount coupon sent to me previously. My contact was Mervon and he was very responsive, direct and honest. My service was completed within approximately one hour and I will certainly return when next scheduled.

Justin was very easy to work with, and was great about communication throughout the maintenance process.

Very nice people and great service

Ashraf was our sales associate and was very friendly and helpful during our purchasing of my Toyota Rav4. He stayed late and answered all of our questions! He made our experience wonderful! :) thank you!

My experience was top notch with AutoNation of leesburg Had a great experience buying my Toyota Camry ( Nazir Fazelyar ) is really honest, extremely helpful and really goes out of his way to make the process run as smoothly as possible. He is genuinely interested in making sure customers feel like they had a quality experience. Highly recommend AutoNation of Leesburg and especially working with Nazir Also, (Temor Sharifi ) CfS Director was also SO HELPFUL in guiding me with the finance aspect, he went above & beyond... he was the best! Everyone was so down to earth; what a great team. A+ service and will absolutely come here again for any of my car needs.

I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.

Amazing customer service

Excellent Service.

Excellent customer service, specially by Keon who made me feel as a valued customer!!! He not only built a sale, but open the door for an autonation future customer and referrals.

If you're buying a car, this place was great six years ago when I bought my car. The service manager Admir here is a great guy.

Very easy to drop off and check in. Quick service done and back on the road. I've never had any problems with the service.

Wonderful

I spent 6 hours at this dealership after already having worked out the price beforehand. They were short staffed the day after a holiday which is a serious professional mistake. 2.5 of those hours were spent waiting in line to talk to finance. One would assume that a dealership would know when the busy times are and schedule their staff according. I ended up being extremely late to a family function because of this. The only reason why I still bought from here is because their salesman, Jorge, was a huge help to me.

Awesome. Mr Muhammad Salek is the best sales Rep/person. He never disappointed us & he always helped us over and beyond.

Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!

Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.

Quick, efficient, courteous service at a reasonable cost.

Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!

Synthetic Oil Change for 2017 Toyota Rav4 I made a last minute appointment (Called ahead within 2 hours of appointment) for an oil change on July 3rd, 2019. They were able to squeeze me in and the total time waiting was about 1 hour and 15 minutes. The $56 price was very competitive as it would of cost $66 at Koons Tysons Toyota and $80 at Ashburn Service and Tire while none of those other shops send your vehicle through a quick car wash. The car wash was very basic but got rid of most of the crud (Bird Droppings). Since that stuff gets baked on, a basic carwash will not remove all of it. Since this was included with the service at no additional charge I am not complaining, although it would be great if they gave the vehicle's being serviced a more thorough wash which would make you feel the vehicle is good as new like the day you bought it (i.e. get the dirt and grease out of the rim spokes making them sparkle.) If they would have done a more thorough wash then I would have considered letting the sales people inspect my vehicle for a Trade In evaluation as dirty cars naturally drive a lower valuation. But again since the car wash was basically free I am not complaining, just suggesting. Morven was my service manager and he seemed pretty genuine as to existing service requirements and upcoming scheduled maintenance. He was courteous and professional. The waiting area was clean and well maintained as well as the restrooms. Overall my service experience was good, and basically paying $19 for labor on an oil change is superior to myself doing it at home.

We were treated great as usual. This is the 7th vehicle we have bought from them

I was at Autonation 5 times to purchase a used car. Three of the times were not good experiences. Kept waiting one hour once and one and a half hours on another occassion when I had an appointment for a specific time. They lost my license plates the last visit which was ridiculous. If you want to be treated even marginally well don?t go to Autonation Leesburg until they decide the customer does matter.

Service was friendly and quick!

I couldn’t have had a better car purchase experience. Islam Ashraf was very patient and accommodating. Afroz was wonderful. Even the finance manager did everything he can for me. They did not want me to leave less than 100% satisfied. Islam thank you for all you did

Morvin was the best rep I've had in years.

I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!

We requested for some information about the required maintenance , someone named Krystal was showing so much of an attitude. She was not at all helpful. Very dissappointed . Will never go back here.

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

I took my Toyota Camry XSE V6 to AutoNation the first time for the 10,000 mile service maintenance and a recall to reprogram the ECU. What a very pleasant surprise, Morven Beverly a service advisor, was such a gentleman. He took all the time with me to explain what needed to be done. Morven also replaced the tag frames that were broken (no charge), car wash, and gave me some needed instruction on the computer panel. I am in my late 70's and have had many years experience with car service dealers. While I read my book and enjoyed a cup of coffee, their work only took 1 1/2 hours to complete. Because of the professional and expert advice of Morven I have now found the best Toyota dealer. Thank you all Great job!

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Fast, efficient, answered questions I had, very plesant

I purchased a car last Sunday and George Dadzie was great help to us, he literally spent all his evening with us to find us the perfect car. Everyone was so friendly and patient, although it was quite the drive to Leesburg,it was worth it.

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Surprisingly fantastic prices on fluid. Jeff was super helpful and polite!

Very friendly and attentive, takes a long time to process paperwork, had to wait 1.5 hours before we could meet with finance.

Had such a great experience buying my first car at Autonation Toyota in Leesburg. Dahlin Baffour was incredible in helping me through the process, I will recommend him to everyone I know looking for a new car. Thank you for such a wonderful experience and all of your knowledge! Everyone my family and I encountered here at Autonation was a joy to work with. We will definitely be back in the future.

Very bad customer service. Made me wait for a ride from work to the dealer to pick my car up for 40 minutes. Called again and the driver said that he could not find my name on the clipboard and asked me to wait about 20 more minutes. Got to cancel the pick up.

Nazir was a very thoughtful salesman. He showed me what he had on the lot (which wasn't exactly what I was looking for) and went to the effort to try to find an exact match somewhere in the area. The specific RAV4 Hybrid I was looking for was nowhere to be found and I ultimately bought the car they had on the lot, but I never felt pressured to buy and am very happy with my choice. I look forward to returning to the service department, I'm hoping they are just as good!

As always the service at AutoNation Toyota Leesburg was excellent; courteous, friendly and competent. I a pleased with my association with them. Chris Patterson Olney, MD

The appointment was for a scheduled service and it was performed promptly and correctly. I was having an electrical problem and it was due to an inherent problem with the system and not fixable. The rep explained the situation and a workaround.

Expensive for servicing vehicle.

Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.

Nice and clean, nice selection

The sales rep and I met at our appointment time without delay. We went through the details of the vehicle that we had previously discussed which was the Highlander Hybrid XLE. I selected the color, inspected the vehicle, and completed a test drive with the sales rep. We returned to the office discussed the purchasing costs along with some options. There were no surprises here, purchase price was exactly what I had agreed to for this particular trim. We closed the deal in a very professional manner without haggling. I was very pleased that I was not being bombarded with high pressure sales tactics. The entire process from walking in the door to driving away was about 2 hours. This was the best I could have hoped for.

It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.

Great customer service! We have been doing the maintenance for our Toyota Sienna minivan since we moved to Virginia 5 years ago, and we have always been happy with the service. They explain you what needs to be done very well, timing is reasonable and the quality of service is excellent! Definitely recommend Autonation Leesburg! Thanks for everything!

Purchased 2019 Toyota Tacoma via Costco vehicle purchase program therefore I spent only couple hours which was great. But accountant had attitude when I'd turn down their service program and vehicle was semi clean / dirty when I received it

Painless vehicle purchase. Couldn’t find a better deal (I did a nationwide search) than here. Will certainly be back for our next vehicle

Had a great experience at AutoNation Toyota in Leesburg. My man Angel was fantastic in helping my wife and I purchase our new Yaris.

My most recent visit to AutoNation Toyota of Leesburg was exceptional from the moment Gary assisted me on making the reservation to the outstanding customer service Bryan Dorsey provided me at the dealership. Brought in my Tundra for a couple of vehicle recalls and the process was very smooth took 3 days to complete however Bryan kept me informed at all times. I would would highly recommend this dealership"s SERVICE DEPARTMENT.

Bryant Tate was very helpful in helping us find a new car. He answered all of our questions and was very friendly. We now have a beautiful brand new Tacoma because of Bryant. Thank you!

Got a great car at a great price.

Personable Team

I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.

If any dealership deserves a five star rating, this is the place. Before I had came here which my mom had recommended to me. I went to the Clermont Toyota. And they were not able to help me at all. Todd Ball my sales representative, had told me let’s see what we can do. So after a long couple hour wait. The man did it! Go here, and this guy will get you in! Cause he got me into a 2019 Toyota Tacoma!

Best auto service department in the area- they care for you car like it was their own!

I had a tough experience on 5/22. I took my 2018 4Runner in for it's 20k mile service. All went well and less than 90 mins later I had my vehicle back. I jumped in the truck and left. I ran some errands and 2.5 hours later, I heard some knocking in my engine. I knew something was wrong and headed right back to the shop. When I got there, I check there oil, non on the dipstick. Looked under need the truck and oil was leaking. Went to the parking spot where my car was left after service and you guessed it, big area of oil on the ground (space 13). So the oil was leaking before I even got my vehicle. (I also had a large area of oil on my driveway as well that I noticed when I got back). Anyway, I came into the shop heated. Voice raised. I was quickly calmed by Bryan my rep and he and others assured me that things would be taken care of. A mechanic came out and put 5 quarts of oil in my 7 quart engine. How long had I been riding around with low oil? The mechanic said that the filter seal had cracked and that caused the oil leak. Thing is it had to crack in their care and they did nothing about it. That's why I checked to see if there was oil in the parking spot they left it the first time I was there. The mechanic took my truck back, fixed the issue, ran some diagnostics and brought it back to me. After some assurances from Larry and his boss that if anything happened to my engine they would fix it. They also are sending me an email with the notes that are put in the system so that if there are any future issues that could be attributed to this they will take care of it. They also gave me a stipend for my time lost for being there all day.

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

Customer service bad they don’t care i was asking about my car they just ignored me whatever I said and this is my second car i purchased from here today even not rush

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

above excellent customer service from Mr. Nazir Fazelyar .

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

Appreciated the paper mats and plastic seat cover used prior the service

Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.

Excellent customer service

I purchased my Sienna at another dealership, but had my first service at AutoNation in Leesburg. I was able to schedule an appointment online easily, and they have pre-work hours available. I was in the shop at 6:00am, and out by 7:15. They changed the oil, topped off the fluids, rotated the tires, and even washed the exterior of the car. The waiting area was clean and comfortable, and everyone I interacted with was very pleasant and welcoming. I will definitely continue to use them for my service needs.

Mr. Burgett was very professional, friendly, and helpful in helping me to purchase a car for my son. I love the atmosphere, location, and the cleanness of this place.

Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership

My sales person, Nate did a fantastic job!!! He was very polite and wasn’t focused on selling the car but rather the experience! Shoutout to Bill, the manager working with Nate and I! He was extremely polite and helped us get into our new Camry!

(Translated by Google) Excellent (Original) Excelente

This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.

Great service

Excellent service on new vehicle purchase (2nd time). I appreciate the attention to detail and low time spent making the transaction.

Bryant Tate made the car-buying process simple and smooth. Love my new wheels.

This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.

They are lack of attention, they looks like they know what are they doing but they don't. These day a dealer is hard to be trust. No wonder if this place have a huge employee turnover. They asked me if I want to wash my car and they missed that twice. don't bother to give me an offer if you can't maintain what ur promises to ur customer. they also forgot to put back my wheel cover twice and I have to comeback another time. Very disappointed with untrusted people!

Great staff and great service

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers’ needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. Mr. Josselyn remained available and finished out the transaction making sure everything was done to our satisfaction, reviewing info and reminding me I could call anytime with questions or concerns. I left happy and relieved with a beautiful reliable vehicle. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

Waited for 2 hours just to find out that my two of cars tires were irreparable and they will order them today. The service representative was very rude when I told him that I will go somewhere else to get them fixed.

I was treated like a King. Within 35 minutes, servicing my car was done. Left with gladness. Thanks to AutoNation.

I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.

This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.

Car shopping is often a daunting and stressful experience. I start several months out, testing driving, pricing and finally narrowing my choice down. I hate hard pressure tactics and prefer patient, thorough information. I received all that and more from Sneldy and the team at Auto Nation Toyota. Sneldy was patient, informative and what’s more, totally unexpected, fun! My own process took several months and Sneldy was quietly there every step of the way and not in an intrusive manner. I was coming out of a Lexus because I needed a different type of vehicle for my active lifestyle but was trying different brands, Sneldy never got impatient with me. When I finally decided on the new 2019 RAV4 Hybrid, Sneldy helped me narrow down the model and put a deposit on it so I would have the one I wanted for the price I wanted (the hybrids fly out of the showroom so I had to reserve it). After I completed the purchase, Sneldy went above and beyond to help me prep my former car to be turned into Lexus at lease end. I have never had such a good car buying experience in all my years and many cars bought! I also don’t write many public reviews but felt people should read this one because it’s sometimes hard to find great businesses you can trust.

Service Agents have no idea about the services done. They tell the systems are slow and shall email you everything including the 20-point inspection. But nothing is emailed. Lessons learned- grab your paperwork before you leave- never leave anything for the service manager to email- its a vacuum.

Honest and trustworthy everytime I have visited.

The crew at auto nation leesburg were great. Made the process easy and there was no way I could refuse the deal I got. Already telling friends to go check them out.

Love the RAV4 Hybrid. Fazelyar was great and very customer friendly.

buen customer service y rapidez

Excellent customer Service and honest advice

We had a good experience at autonation Toyota of Leesburg. We agreed to the price and came in late and the salesperson and the sales staff were very helpful and speedy with the car buying process.

I dealt with Angel. He showed me cars that fit the description I gave him. Kay in finance took care of the rest, obtaining relatively low percentages on the amount financed.

We had an excellent experience at AutoNation Toyota. Our sales person Bryant was easy to work with and the majority or the negotiations were done via email, which was my preference as we lived quite a distance away. He was helpful and accommodating every step of the way! We got exactly what we wanted!

It was nice working with Auto Nation team. I am happy with my new Corolla SE. Specially thanks to Mr. Salek for answering my questions and making smooth my auto transaction.

April 12th Visited this dealership to checkout 2019 RAV4. Jorge (Sales Rep) was outstanding. He helped us a lot and we were very Happy with his professional behavior. After getting the numbers we decided also to check out Honda CR-V just as normal consumer might do. Then steps in willam King, he was pretty defensive just by knowing we wanted to checkout Honda. He says in a rude tone “You should buy a Honda if you like Honda” I thought he could have referred us to Autonation Honda, To my surprise he did not. On same day we visited another Honda dealership and closed the deal. I am in Market for another car (perhaps Toyota this time) but I will avoid this dealership only because of Willam King.

We had a great experience buying a new highlander thanks to our awesome salesman Gene! He worked with us every step of the way! Would definitely buy from him again!

AutoNation svc dept is excellent

I worked with Kevin and Jake when purchasing my new car. They went above and beyond to help make the process smooth and painless. Make sure to ask for Kevin when going there to get a new car!

I hate buying cars, spending money, and the negotiation process. Mr. Salek made the car buying process easy and while there was some good natured negotiation there were no high pressures sales tactics or silly BS that you get at other dealerships. I got a fair price on the exact vehicle I wanted. Would recommend this dealership to anyone.

I am satisfied from AutoNation Toyota service they have good behavior with costumers and help you with your new car and also give you discount thanks Autonation toyota

Patrice was great and very patient with my decision making process. He was very helpful in finding exactly what I needed. I love my 2020 Toyota Corolla Hybrid.

Excellent Team placed for doing Business, Very flexible with price and negotiating, Truly delivers what they promise. 2 Dealer ship wasted my time negotiating on price and delivering, When it came to Vehicle delivery it never happened. I contacted Auto nation Toyota Leesburg, They did deliver my car the Next day as promised. I am thankful for the Sales person Mr. Salek and his Manager.

Very professional and polite while juggling lots of customers.

Samuel was very knowledgeable and helped me get the car quickly.

fast and reliable

Even the most simple things are done half @$$ and failure to follow up is a given.

Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I

The whole process was very smooth and painless. Each Department was very professional and efficient.

Appointment granted next day. Immediately processed on arrival, told me how long it would take, offered a shuttle home, called to advise of safety check findings and when car was ready to pick up. Great job Peter 10/10. Employee in parking lot helped me find my car. He gets a 10/10 as well but did not catch his name. Excellent service and would go back again.

Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.

I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk

Great service. First, I called and get a same day appointment. I waited while my car was service and it was quick and efficient. There was a miscommunication when my car was finished and my customer rep did not get the info. Since I waited an additional 10 mins, I received 10% off my next service. Customer focus is very important here and I do appreciate this very much.

Had a not so good of an experience with our first purchase but within 1 day of our first review. The GM took time out in his busy schedule to personally call us to try to rectify the situation. Usually you would receive a call from one of the GM's associates. He didn't try to cover up the situation or be defensive. I am very impress with his honesty and sincerity in trying to work things out. He went over and beyond to help us purchase the 2nd vehicle. This makes it the second vehicle within a week. They have good pricing, so give them a chance for your business if you are in the market for a Toyota. We came all the way down from Long Island, NY. Look for Nate, our salesperson was good. Bare in mind we all make mistakes but it is how you resolve it. 5 stars for the GM. This is why we had to remove our first review. Not too many businesses would care about one review from a customer when they have thousands and thousands.

Extremely slow service - it took 1.5 hours to get my state inspection done.

They price match and work with you for best deal both in terms of price and financing. Kevin Foley my salesman was very helpful. He seemed to know the ins and out of the car and worked with me together on getting the deal right. It must have been a busy day since I had a long wait specially on the finance.

I had an opportunity opportunity to visit the AutoNation Toyota Leesburg on Tuesday, April 2, 2019 for an unscheduled oil and filter change. Associate, Linda took the call and scheduled my appointment with Associate, Brian Dorsey. Both Linda and Brian were very friendly, professional, timely and completed the service in just a little over an hour. I wish to thank both of them for finding a slot to get me in on the same day that I called. They should receive 5 stars for this visit. Blessings to the both of them! Rosemary Moten

The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.

Great experience! Kevin Foley did a great job!

I brought my Toyota Sienna 2013 into Autonation for new tire installation. Bryan took care of getting it done in addition to the airbag recall fix. It was all done in about a half a day. I was shocked! The van had a courtesy wash, too! Thank you, Bryan.

It was completed on time. But I have one issue with car. 4 to 5 hours after being driven I hear a buzzing sound from under the hood, I start the car and turn it off and the sound goes away. Is this normal and what happens if I don't start the car will it turn it self off? The service adviser did not have an answer.

They give the lowest price. They take good care of customers.

I needed to have my car inspected, but did not have an appointment. AutoNation scheduled me on the spot and completed my inspection within 40 minutes. I very much appreciated the courtesy and professionalism of the service representative in handling the inspection as quickly as possible.

Quick service and very professionally handled. All was completely satisfactory.

First of all I tried to make my appointment for oil change by phone and nobody answered on service department I tried 6 times then I finally made my appointment on the website the day of my appointment I get my oil change and I asked to get my tires rotated the service the customer service person did everything right but the mechanics didn?t rotate my tires and I got charged 30$ for it I?m really disappointed for this matter because this shouldn?t happen to any customer in a famous dealer like Toyota.

Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.

Kevin understood my needs, quickly helped me select the right car and I was on my way home in less than 2 hours! Excellent!

Pop's bought a new SUV and he's happy lol.

Autonation was the best car experience by far that I have ever had Mohammed was so extremely patient and helpful. And I love my new 2019 Rav 4. Thanks Mohammed.

This is a nice place, I'm not local drove there for a good deal and thats what i got. Had money in hand and everything was quick and smooth. Only critique is the detailing of the vehicle could have been better.

The whole experience was very professional and competent. Kristin did an excellent job of keeping me informed. I give her a “10” for excellence.

Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.

I'm on a personal quest to find a Toyota service department that honors appointments, respects my wife and I's time, and doesn't consistently and persistently try to upsell us products and services we don't need. This service department is typical of the past 5 we have had service with and has none of those sought after attributes. If anybody is aware of one in Maryland or Northern Virginia, we would certainly appreciate the recommend.

GREAT experience. Our salesman Ash was wonderful, and the managers and finance were so friendly! They know how to treat the customer with respect and professionalism. We will be returning for our business the next time we buy! LEAPS and BOUNDS ABOVE other dealerships, especially Jones Junction! They kept our budget in mind while giving us everything we could have asked for and more. Very pleasant experience from start to finish! HIGHLY RECOMMEND!

Bryant Tate is the best! I requested to see the NX 200 via email, within minutes, Bryant called me. The next day when I showed up to test drive the vehicle, it was out front ready to go. We had never met, but Bryant saw me looking at the vehicle, and immediately came out and greeted me by name. Here is the cherry on top! After I bought the vehicle, the next day, Bryant had the vehicle detailed, provided a full tank of gas, and drove approximately 1 hour to deliver the vehicle to my house in Maryland. Insane! I seriously thought this type of customer service did not exist anymore...Bryant proved me wrong! I will definitely recommend AutoNation and Bryant to my family and friends. Thank you Warren P.

I highly recommend Jorge Gonzalez if you’re buying a Toyota. The entire team at Leesburg Toyota is fantastic including, Temor in Finance and the Manager Sasan. Jorge’s friendly demeanor and professionalism made this buying experience a fantastic one. Thank you Leesburg Toyota!

This is my second time purchasing a vehicle from this dealership. I can honestly say both my experiences were great. The sales persons there are very nice, knowledgable and patient when I asked many questions. Their maintenance department is also just as nice and very professional. I would definitely recommend this dealership to anyone looking to join the Toyota family.

There were no problems.

I hit my side mirror one too many times on the garage door and it finally broke. I went to AutoNation in Leesburg and they looked at my car within the hour even though I had no appointment. The place is immaculate and comfortable to wait. Yes its going to cost me, but I know it will be done right. Krystal the specialist was extremely helpful and kept me abreast of what was happening with my car and ordered me the new part. She was exceptional!

Easy dropoff and always very good service.

Automobile dealerships often focus on how to sell a car to you. This one focused on understanding what I wanted and how to make it easy for me to get it. Each team member was cordial, efficient and treated me as a valuable customer. I’m happy!

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

Nate and Kaye were both so patient, knowledge and professional. I loved my 2006 Prius which gave me 204K loyal miles. When its hybrid battery pack finally died, I came into Leesburg Toyota at 2:00 pm and drove out with a new-to-me 2015 Prius C model at 5:30 that evening. Thanks for your remarkable service and understanding of my needs!

Whatever described in cars.com was totally wrong when i came to the dealership that means the price i looked at cars.com was totally different when i came to dealership. Its fool or hoax. I wont believe this website again.

The people they are very nice. I really like the location of this Toyota dealership. I like how the lobby is set up as well, it was very clean. didn't have any problems with the employees at all. However I was a little upset by the inspection sticker. They didn't scrub all the residue from the last sticker and just left the new sticker on top of the residue. Other than that I didn't have an issue.

The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.

We have always received first rate service at Toyota Leesburg. We have bought all 6 cars from them. Our contact person has always been Jorge. He is like family to us. We have known him for years. He is honest and trustworthy. He has never set us wrong!!

Very attentive staff in pleasant surroundings. Finished before predicted time.

I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.

Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.

Mohammad Salek makes you feel a very important client. All the questions and inquiries about the car I’m interested with have been addressed very satisfactory. He is patient and very knowledgeable about his product. I considered him as one of your most valuable asset.

No hassle. No phony sales pitch. Friendly satisfied the customer Prompt service. Good price

The folks at AutoNation Leesburg are a friendly and helpful staff. They are more interested in getting you the car you want, not just making a sale. The procedure was smooth and did not waste your time waiting around. We have bought several cars from them over many years and will continue to go to them when buying a Toyota.

One of the nicest shops I’ve ever been to .

I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.

Have had multiple quality experiences with the service department, especially with Justin Embrey, always helpful, honest and quick to respond to questions. Highly recommend, especially if you can work directly with Justin.

Took my car in for service, came back with exhaust and huge oil leak. Quality of service is low would not recommend to anyone.

worst service quality. Would not recommend to anyone.

I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.

Great Car buying experience. I shopped around a good bit and this team definitely had the best customer service. My salesman Sneldy was top notch and helped me find the perfect vehicle for my budget and needs. Kaye in the finance department was also very helpful. Would highly recommend.

Had my Toyota inspected. In and out in less than an hour. Very satisfied.

Although I'm very pleased with my new vehicle as well as the service that Ash was able to provide, the entire process was very slow. It took 5 hours to complete even though it took me only 20 minutes to make my selection. Much too long with too many trips on Ash's part to the desk with all of the White Shirt boys. Kay (the financial gal) was very efficient. Put her in charge of streamlining the back and forth and I bet the next sale can get through the process in one or two hours.

I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.

I bought a 2019 Toyota Tacoma Sport from AutoNation Toyota in Leesburg Virginia last week. The salesman, Kevin Foley, was very patient and spent the time I needed to ensure I was getting the vehicle I wanted. He was very knowledgeable about the vehicle and spent a lot of time with me explaining features and options. While he was obviously eager to make the sale, I never felt pressured. The other staff members I dealt with were similarly friendly and eager to assist me in making my decision. The closing went smoothly with no surprises. This is a good place to buy a car.

A very disappointing experience to say the least. The vehicle was a recent trade-in. Clean for the most part and drove well, but needed to be detailed, alignment done, headlight restoration, open recall, and minor interior stains. They told us we can purchase the car and come back to get the work done. The night of the sale, we waited a while and was told it was because the car was getting detailed. Before driving home I looked under the hood and saw that they just washed the engine down with water, vacuumed, and shined the tires. The freakin’ Carmax logo was still on the damn car! Interior stains still there. Even the dashboard was dirty. Engine still wet. I told Samuel Stroth, our Salesman, who said they would take care of it next time. I brought in the “We Owe” document and had the service done today. The pictures speak for themselves. I wiped half the engine and dashboard to highlight the difference. The alignment feels the same and the second “deep detail” is a joke! You can see DUST on the dashboard! Drove an hour to get there and I was there from 10:30am to 2:50pm, which was a complete waste of time! Our experience with Samuel was pleasant and this could’ve easily been a five star review. Shame on whoever worked on my car and did the “deep detail” TWICE and whoever is in charge of the service department. Lack of honesty, integrity and commitment to customer service. They wanted nothing to do with that car after it was sold. I told William King, the Sales Manager, this would happen and he assured me it wouldn’t. You’ll continue to sell cars, but lost this customer for life. Your yelp reviews are much more consistent with what I’ve witnessed than these google reviews.

The best service I have ever received from a car dealership! Fast and friendly!! Great customer service at Autonation Toyota Leesburg!!! I rate this dealership a 20+!!!!

Prompt and thorough service!

This car has so many features that we are discovering something new everyday. It would be great if Toyota could give a training video(which covers all the features and how to set them and use them) which we can watch at leisure. Although our salesman did an excellent job, it is difficult to memorize everything he said. Video will be much better than the manual.

The associates at the service centre were very helpful.

I just wanted to say thank you so much to Justin Embrey in your service department. I stopped in today without an appointment and he greeted me with a smile just like my last visit. He was quick to assist me and even found something in my car I didn’t even know I had and saved me $140. Thanks so much for the kindness. I appreciate it and will definitely be recommending you to friends.

Service team is friendly. Sales had me in an out in 45 min when leasing a vehicle. Would recommend!

Awesome service from this dealer especially pleased that USAA lists them in their car buying service. Highly recommended!

Awesome friendly staff, even got pizza for customers for lunch. Very easy no haggling, no problems at all.. Salesman and Sales Manager were superb!!!

Peter Covert worked to fit me in on a snowy day and I was without windshield wipers. He made all turn out well. Have worked with Peter often and he has always been courteous and helpful!

Professional and friendly staff in a very clean facility. Great visit!

I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!

5 stars for Customer Service. Answer phones right away and if unable to help, im immediately sent to the correct employee

The service is overwhelmingly great. I really admire the work ethic of Peter. He's always ready to go the extra mile over and above the call of duty to assist me and also explain any situation to me appropriately .I am happy to be part of the AutoNation Toyota family. Keep up the good work .Thumps up.

Everything was perfect

Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.

Bryan and his team were phenomenal and a pleasure to do business with. They were able to diagnosis and fix my car when it was having a problem with my battery and charging system. My car was in and out of shops because of this problem. I was extremely sad and frustrated because I only had the car for six months and I already had issues with it that no one else could fix. I'm also in school, so money is tight and I need a reliable car to get to school, work, and clinical. Bryan was able to get to the bottom of the problem. My car runs great now. The cost was also great. I have piece of mind now when I drive my car. I used to worry that I would get stranded or my breaks would stop again. Bryan fixed my car. I highly recommend them. Thank you again!

Very happy with the service.

Nate Burgette is a great salesman and gentlemen. Great dealership and I was treated well. Happy with my purchase. Was a pleasing experience and was in no hurry to say goodbye. Tom

Very professional. Did exactly what they said they would do without playing games.

From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!

Purchased both a truck and van recently from this place on same day. the salesman was the best person you would ever want to meet and was going to do so much for us and then we signed the papers and then it went down hill from there. That is when we found out most everything he said was untrue. we had problem after problem with both vehs so hes the first one we called but of course never received a call which we were not surprised. first off we were mailed the wrong registration to the truck we got the registration to a rav4 and second the truck shouldnt been sold in the first place as now i have appt to get a new frame. another toyota place looked at the truck and said it wasnt even safe to drive. im only allowed so much space on this review but i could go on and on about this place. oh and by the way the 3rd party warranty that we were sold for 2500.00 on each veh is a joke. we paid more for a repair on the van recently than the warranty did and we had to fight to even get that. We have purchased vehs from all over the place and we have never had an experience such as what we have had with this place.

From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.

This dealership is a good place to shop for a car. David Finch is very helpful and extremely patient person, he will do his best to make the car buying process as easy as it could be. The sales manger, Dave Catacora is a cool guy and you can negotiate with him and he gave me the car for the price that I wanted. Brian Ham, the finance manager, gave a good interest rate on the loan. This place is kind of small compared to the other dealerships so THEY CARE WITH EVERY CUSTOMER WHO ENTERS THEIR DOOR AND THEY WILL TRY THEIR BEST TO MAKE YOU HAPPY AND BUY THE CAR FROM THEM. I just bought the car two weeks ago and I hope their after sale services are as good as their prices.

My boyfriend and I went to start the process of looking at cars. We were not in the market to buy just yet and the sales person was super understanding. We were scared they would be pushy to have us buy but they understood our circumstance. The sales associate was named Sam M. and he was incredibly helpful. If you are looking for an employee who is informed, friendly and conversational without being pushy, I highly suggest you find Sam. When the time is right to buy a car, we will definitely be coming back to Sam.

went in to buy a 19 corolla, they priced it 2000 lower than the dealer i went to first, pretty happy

Appointment was easily made with a friendly associate. Car was taken at the scheduled appointment by a nice and professional Toyota associate. Work was done in a prompt manner. Pleasant experience.

good experience. Expectations set and met.

Service was done well and quickly. I usually have to wait and the environment is pleasant and allows me to get some work done while waiting.

This dealership in Leesburg is awesome! They offered tremendous savings at year end. This is our first Toyota after 20+ years of Hondas. Salesperson (Sneldy) and Sales manager (Sam) were both outstanding! The price "out the door" was best in our area. I was particularly impressed that the base model Corolla LE had so many amazing safety features included as standard!! Roadside assistance was a nice inclusion, and no cost maintenance for 2 years or mileage was unexpected. Finance representative (Jake) arranged very competitive rate. Service manager was very nice and helpful. We look forward to establishing a long term relationship with this dealership!

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

I highly recommend this car dealership. Even though we did not buy the car from here, they have a very friendly staff who do not mind going the extra mile to help you with your car search. I did not feel like I was getting fleeced nor where they pushy in any manor. The manager was straight and up front and sam the sales person was A 1.

Really love the services that was extended , the sales teams and account work very hard and get me a excellent deal ,which i am so happy about . Nazir is the Best!!

It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.

Personable, professional, no upselling, and transparent about what to expect service wise moving forward from accurate data. I’ll return.

I brought my car in for warranty work for the torque convertor on my Camry on a Friday and the tech set my expectations it could be done that day or Monday if they needed parts. He called me around when he said he would and let me know they needed to hold the car, which was fine since I was going out of town. The issue was on Monday I was unable to get any information on my car. I believe my contact was out of the office, but neither of the women I spoke to in the service department knew where he was when I asked. Apparently he was the only one able to get me any information or get me a rental car for my obligations that evening and the next day. I asked what I was supposed to do and the woman at the service desk just said she didn't know with no attempt to help me. I asked to speak to a manager and was sent to voicemail and I never received any response from the service manager. I was fortunate enough to have friends who could give me rides and able to work from home the following day. When I called back the next day, I was told my representative would be in at 10:30 and he called me back promptly at 10:45. He never acknowledged the fact that he left me completely carless and in the dark an entire day. He let me know the car would be done that day and I picked it up with no issue. After I picked up my car, I got a call from my contact that went to voicemail where he said he heard I had questions, even though he had just talked to me before I picked up my car. The only reason this isn't one star is because I paid nothing to get this fixed except inconveniencing my gracious friends.

great dealer to buy and get the service by this dealer

No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.

Our experience with Mr. Mohammed Salek (Sales Associate) was excellent. If in the future we have to buy a new/used car we will look for his help. The only reason we did not mark 5 starts in the Buying Process is that we had about 4 hours delay to settle the bill, even though we paid in cash. We suggest that you improve this area of the business with more trained, efficient and friendly personal.

My sales person was instrumental in setting me up for this car great Value for the dollar

My husband and I took my mother-in-law there to shop for a truck. Jorge helped us out. He was so patient with us (three people with three opinions shopping for one car) and truly went above and beyond to help us find a truck. The sale didn’t work out for us, but he deserves a kudos because he is a genuine person and is very good at what he does. Thank you, Jorge. We will come to you for any future Toyota sales!

great service.

I had a positive experience with AutoNation in Leesburg. I was assisted by Mr. Takla (Mark) and Ms. Stansbury and they were both very knowledgeable and straightforward with their answers to questions. Mr. Takla in particular made the experience more personable and I appreciated his manner as a first-time buyer.

It started out pretty rocky, but in the end we all had a virtual group hug. The rocky part is below, but the rosy part and the end is here. Unfortunately, due to the challenges I faced in repairing my vehicle for the torque converter extended warranty, the General Manager, Mike had to get involved. Once, he was involved the entire process was delightful. He handled my situation personally, which I can only imagine how busy he is. The level of customer service I experienced was without a doubt top notch. I didn’t think it was possible, but you have won me over. My car is now perfect thanks to your willingness to work with me! I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Mohammed was great finance department not so great when working with our credit union.

Great dealership good quality products great salesman and great buying process support.

If I could give this dealership no stars, I would. I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Wonderful place to take your car for service!! Everyone is super nice. All the service writers and mechanics really care about their customers and it shows

Great team work, Bryan Dorsey in service and Wade the mechanic are the best to work with. Great job and customers service.

Just a routine 60K scheduled maintenance, but the team treated us with great courtesy and efficiency. They even found some ways to save us a few bucks.

Very helpful, friendly staff. No price haggling and good value for the money. Good experience.

Myself and my husband found the sales process very informative and stress free with salesman Mohammad Salek. There was no pressure and we both would recommend him.

I waited at Toyota AutoNation Leesburg while my advisor and the team performed the 10K mile Maintenance. The seating, free coffee and water in a pristine clean environment are all very nice. Free WiFi is provided and televisions are available if one’s interested. I didn’t have very long to enjoy all of this as AutoNation completed the servicing on my Toyota Highlander in just a little over an hour. Very pleased!

Purchased my new car in Aug. Great experience. Just Ran over a nail and needed a new tire. They wanted $245 including balance. VA tire and auto $174 including balance for same tire!

Purchased a car November 10 and drove it after dark for the first time on the 13. I discovered my overhead lights were not working and called Bryan (who sold me the car) the next day. I have Wednesday’s off so he said to bring it in and they would take care of it since it should have been found during inspection. When I arrived at the Service Department, it turns out the appointment was never made and I was forced to reschedule. I had plans to visit family for Thanksgiving so I made the appointment for the Wednesday following my return. The interior light needs to be completely replaced and, because of the time that has passed, I am responsible for the charges. They offered a discount but if my original appointment had been entered in the computer, it would have been a different story. I love the car and have zero issues on how I was treated during the sale, but I’m a firm believer in keeping your word. I hope the couple hundred bucks they saved was worth it.

Nathan Burgette, Sales Associate was excellent. The entire experience of buying a new car was above our expectations.

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

I'm very happy with the service received. Also, Justin my service adviser was excellent.

From the start, there was careful attention to finding the exact car we wanted. No pressure, just friendliness and willingness to make us a satisfied customer.

Came in to ask about a specific vehicle we saw on their website. Asked a manager about it. Since it wasn’t at this location, they wanted us to look at another car which is four years older with more miles on it. Basically pushed me off onto a sales person without a second glance, without bothering to tell me where the car I wanted to see is located.

Excellent customer service and they go above and beyond in getting the job done. Thank you guys!

Perfect - All staff, specially Sales- Mr Mohammed Salek

Had the best experience today with Sales Manager Louis Lucas who saved the day when our Sienna wouldn’t start and our family with two sleeping babies was stuck! Mr. Lucas drove to our location (on a late Sunday afternoon when the service dept was closed) and found the simple (but odd) solution to the problem. He wouldn’t let us pay him. A true gentleman. Didn’t even wake the kids! Very thankful for people like Mr. Lucas in our community. Thanks @autonationtoyotaleesburg

Pleasnat experience. Knowlrdgeable and helpful sales person.

No one greeted me when I pulled into the Service Bay. The Service Advisor was not at all knowledgeable when I asked about recommendations for new tires. Also explained a problem with the door locks and advisor did not seem interested and did not look at the car to see the problem. Asked to speak to the manager and was told he was busy and not available. I left the dealership and went to Goodyear for brakes and tires. Wow, I have been getting our cars serviced here for over 25 years and I have never been treated like this. Big disappointment, avoid this dealership for service.

Ashraf Islam was our sales associate and he was awesome. He was patient with communication and gave us all our options to include ordering a 2019 TRD Pro 4Runner as the one we originally inquired about had sold. He was available when we were ready to visit the dealership and we are very pleased with the deal and 2019 TRD Pro Tacoma we purchased. Thank you!!!

4 hours for a scheduled service appointment is unacceptable.

Peter was very professional and helped us to have a speedy repair. Our Toyota Rav 4 broke down while we were travelling. It took only two days to be fixed thanks to Peter supervision. We will return to AutoNation garage while visiting a Leesburg if our car needs services.

I've been taking my car for service at Leesburg Toyota AutoNation since I moved to Loudoun six years ago. They take great care of my car and I appreciate that they work with me to be aware of upcoming issues (like needing new tires in about 5000 miles) so I can plan for them financially.

They never have parts in stock. They are very expensive. The recommended work is suspect.

Brian was the best salesman I have ever purchased a car from. Very knowledgeable and helpful. Highly recommend.

Thanks for helping me even when my credit is not so good.

Check out desk woman does not understand that those who have been waiting should be worked into the check out line rather than placed at the end of the line. I waited for an hour to check out. Our check-in process went well.

Highly recommend! Service was quick and great staff. Craig was extremely helpful and polite.

Pleasant service Representatives, a lovely seating area in which to relax and wait, and a schedule time that is flexible means that taking my car for its regular service at AutoNation is always both relaxing and convenient.

Timely service and courteous staff. My service manager Craig applied a coupon at checkout for a discount towards the entire service which was nice. Nice waiting area as well.

I am happy with both service and customer care- and really like walking around the showroom by myself to just look !!!

I took my 2017 highlander in due to water INSIDE the vehicle. after almost 3 hours of waiting I was told they couldn't find a problem and it must be my fault. now how this can be my fault is beyond me. The water was mostly in the back of the car and I really think it is the panoramic sunroof. I was told on the phone that if initial inspection couldn't find anything then a water leak specialist would be scheduled to look further into my car. when my advisor told me nothing was found I asked when to bring it back for the water leak specialist to look at it. I was then told that they will only do that if the car leaks again! I have leather seats that are damp and visible water in the back (stupid me dried it before I brought the car in cause I was concerned of mold) my service advisor at my request touched my back when I came in so he would know it was damp. Basically I was told maybe I left the roof open (doubtful since the car tells you if it is open and the automatic cover was closed) so I wasted almost 3 hours for no resolution. I honestly think that either the drain tubes were clogged had they resolved it or they didn't look far enough because I had also mentioned I wanted the car detailed inside to get all moisture removed from inside to not mold (I was told to leave windows open as much as possible to resolve the mositure... i NEVER leave my car windows down or unlocked...is Autonation going to replace the car if something happened? doubtful since they dont care about water in my car) Now I want to be clear my service advisor was VERY nice and even noticed my car was due for service next month and went ahead and did that so I dont have to come back... I just believe that for the water problem it should be explored further but unless it happens again I guess they do nothing..

Mrs. Kristin Lewis, the Service Advisor, was very nice, helpful and caring on the customers.

Service is usually very quick. The online service reservation process works well.

Thank you for taking walk-in service -- and doing it with a smile. Saved me from having to make a separate trip since I was already in the area. The service staff that have helped me have always been very pleasant and helpful.

ABS, A Trac, Trac control lights on intermittent. Tech found bad stop switch, replaced - problem gone! Good quick repair!

Convenient location, ease of making an appointment, my advisor Kristen was very helpful.

This was a great experience for me!! Thank you

AutoNation Toyota Leesburg & AutoNation has a #DrivePink campaign in September not in October (Breast cancer awareness month) but in September (childhood cancer awareness month)! Someone should have told them that In September we Go Gold for our children! We go gold for all the kids who have ever been diagnosed with cancer. Kids Get Cancer Too !!! Go Gold before you go Pink!!! Things like this somedays pushes me over the edge & makes me want to scream but according to Chris I can’t be a ticking bomb in public 😂 I know that the poor sales guy who is trying to make a living doesn’t have a clue what childhood cancer means or has done to our family and thousand of other families. I just think we as a society need to stop being so ignorant and admit that Kids Get Cancer Too ! Start advocating, raising awareness, know and acknowledge that YOUR healthy Child could be the next child who is diagnosed with cancer! Every two minute a child is diagnosed with cancer , why are we going pink in September? #GoGold #KidsGetCancerToo #GoldIsTheNewPink #MathiasStrong

Certified idiots! Can't even complete an oil change properly, have oil leaking all over my driveway. They also neglect to give you alignment report, so I am guessing it was charged for but not done. They pretend to care but really don't. Absolutely the LAST time servicing at this dealership.

Justin Embrey at AutoNation Toyota of Leesburg, VA made my experience a breeze. We've had our 2009 Toyota Highlander serviced there over the last 9 years and I took it in for a 120,000 mile service. Looking forward to getting another 120,000 miles out of this fantastic vehicle.

Doing credit inquiry after I already let them know I was paying with cash/ self financing. This dealership did it anyway after I was so clear on not to do it, and he assured me that not what they were doing. No need to go into all details because I’ve already put a review on google.��

Craig was very friendly and helpful. Service was quick. Waiting area was clean.

This place is not good this specific location when the service by the nice lady who sold us the car is outside in the thunderstorm coming down and the man that finalized the papers was no help..... gives the nice lady the tags and I am very upset of his lies and it makes no sense he didn’t fulfill his promises and he just told a lie that he will not admit 😡😬

I would not have purchased this vehicle had it not been for Kevin Foley so thank you. Kevin was patient and supportive and clearly is grounded in customer best interest which is rare in the used car market. Overall the experience was great.. Baika was patient and gentle and and all of the staff pleasant to work with. The only thing I would recommend is to provide all warranty options up front with the car and not at the payment table. Thanks again. Glad I found you.

I came in to have my airbag replaced and new wiper blades put on. Justin met me on time, was friendly, competent, professional and met all of my expectations. He arranged for a courtesy ride back to my office while my car was being worked on. The service only took about 2 hours. I got an email and a phone call that the car was done. And they washed my car free of charge! There was no pressure to have anything else done on my 2009 Corolla or to purchase a car.

Great service and clean facility. Very fast and courteous.

Kept us waiting 4.5 hours for an oil change we had an appointment for. No one gave us updates. The employees at the desk and who answer the phones are so rude and unprofessional. I can’t believe I lost my whole Saturday for an oil change. I made an appt for 11am and didn’t leave until 5. No one came over to update me and I was treated rudely when I asked for updates.

Everything went well except for the loan process. I filled out an online application and still had to fill out one at the dealership. This would have been fine except I was not told this for over an hour after I arrived at the dealership. This ended up delaying my trip home by about 2 hours.

Jorge is the BEST. Made the buying process very easy. We will definitely go back to him for our next vehicle.

I receive excellent attention and service. All of my concerns were addressed.

A Virginia State Safety Inspection took over an hour even though I had made an appointment. My RAV-4 has only a little over 3,000 miles.

Came in for service on my 4Runner to diagnose a noise coming from my dash. Craig greeted me right away and was very helpful and friendly the whole time. He kept me updated on the process and remembered me from when I scheduled the appointment the week before. Gave me accurate information and helpful advice and while my experience at Autonation overall has been good, he is the main reason I will be coming back when I need service in the future.

I was greeted promptly when I pulled my car in for its 10,000 mile service. Customer service was very courteous and friendly . My car was in and out in less than an hour. Customer service went over everything the service department did and explained it so I could understand. The restrooms were very clean, the waiting area was very clean. I also made an appointment while there to bring my car in for inspection, again customer service was very friendly.

My Matrix needed an oil change and filter. The service tech, Pete, let me know of a couple other things that needed to be done so I made an appointment in about 2 weeks to get the work done.

Every time I feel home when I go do service in Leesburg toyota. Peter is the men A++++

Excellent as always. The service was timely, complete and the feedback with the results was clear and complete.

Appointment on time. Service representative was personable and informative.when going over the service to be performed.and cost. Gave me approximate waiting time. Kept me updated.Finished work on schedule and reviewed service performed.

Went in for a quick view of an issue. Was informed it might estimate $70 of work. 2 hours later, was told that replacement of an item would cost over 2k. Then, was billed $140 of a ‘diagnostic cost’ that I was not informed of up front and caught me off guard. Completely unacceptable but what could I do at that point?

made appointment; took car right away; stayed at dealership comfortably sipping water and watching news (but really - FOX only?) So ok, didn't really watch but it was on. They should have different channels available. Was told 45 min - 1 hr. Just about exactly. No complaints (except FOX on tv).

Thank you Kevin Foley and everyone else at Leesburg Toyota for a smooth and easy transaction. Every question had an answer and the price was terrific.

Honestly the worst experience I have ever had at a dealership. They made a hard inquiry on my credit (which made my credit score go down 38 points!) to finance a specific van and got me approved then sold the van while I was waiting on details of the loan. They sold it last night, I was told at 4:37 they would call me back in 10 minutes and after 5:45 I sent an email follow up. That email got 3 emails asking me to come in 7:31, 7:32 & 9:26 the following day. They then called in the am and I asked again for the loan details as I did in the email and was told again they would call right back and then they called back 32 minutes later saying they had sold the van last night and they wanted to offer me a completely different van. Steven Baker & Nazir Fazelyar are who I worked with. If I could give them negative stars I would!

I had the best help I could ever had Mr.tate was great he knows what he’s doing I’ll recommend to anybody for sure

I had a wonderful experience and the service was fantastic. The service man was great and he spoke to my professional. I think he one of the kind that Toyota has to be proud of.

my 2005 Prius was blowing hot air when on A/C, Dealer suggested a recharge, works fine. Didn't try to upsell any repairs. Thanks!

Service guys are great - Brian is always SO helpful

I haven’t used the service department yet but I bought my used Rav 4 on July 1st and Kevin Foley was great. He was down to earth and trustworthy. I highly recommend him if you are looking to buy.

Customer service was excellent, quick and very friendly. Got car service done in promised time.

Quick, efficient and friendly!

Great experience - as always!!!!!!!!!!!!

Thanks team Toyota

Always helpful, efficient and timely service - the manager and team cares about their customers

Best car buying experience I have ever had. Salesman Kevin Foley was exceptional!

the experience I had at this car dealership was amazing. they were Soo kind and understanding and fought for me so I could get my car. Mitch Kevin Nate and the financial guys thank you Soo much and I will pass on how great you guys were .

I went in for routine service on my 2013 Prius, saw the notices about getting a free evaluation on my car, and ended up walking out with both a 2018 Prius and a newly leased RAV4 Limited for my wife! I think that sums up how well I got treated!

We purchased an extended warranty for our Prius and have our service handled at Auto Nation. I always feel like the service department is just trying to make extra $$ every time I take the car in. This time it was a state inspection (even though it’s not due until next month). Foolishly believing that the inspection was covered under the warranty, and not completely understanding the service tech that left a message, I agreed to have the inspection handled. Needless to say, I was surprised by the additional charge and when I questioned the young lady at the cashiers desk, she suddenly got very quiet and extremely busy. She didn’t offer any type of resolution, to speak to a manger or anything else. This is my second Prius, but I will not be buying from Auto Nation again.

Consistently great service. Reliable and fair price point

Nate was great to work with. Good buying experience and we love our new car!

Quick in and out at scheduled time. No issues identified.

My wife and I were in the market for a new car. The staff at AutoNation Toyota Leesburg was excellent in helping us achieve our goal. Great customer service; There was no haggling, no excessive calls, or emails. Our needs and desires were always of the most importance to the sales representative (Kevin) helping us. I highly recommend AutoNation Toyota Leesburg.

I purchased my 2015 Camry from Auto Nation (after it was shipped up from Florida because I wanted a red car and there wasn't one in VA ! ) I have had my car serviced several times and have always been satisfied. May it always be so !

This was my first time purchasing a vehicle with Auto Nation, and I am very certain it will not be my last. Everyone there was very helpful from the start. From the chats that I had on the internet researching the vehicle, then the sales man Nate Burgette answered all of my questions, and some that I didn't even think of. Steve in finance was very accommodating with working up the payment options for me. Tarr was able to work up all the title information and transfer all of my information rather quickly and explain additional options. Everyone was very thorough with making sure that I understood all my options and that I was leaving happy and satisfied with my purchase. Which I did!

The worst dealership in DMV. Very dishonest and bad business practice. Employees are bunch of liars, managers are rude and obnoxious. Warning to anyone dealing with this dealership.

I called today around 11 o’clock trying to get 2016 highlander white color and they don’t want to give me a penny down

Very courteous service. Service was completed in very timely manner.

Update 5/10/2018 A representative finally reached out to specifically discuss my inquiry on May 8th. After the discussion, my inquiry was resolved. ------------------------------------------ I don't know how other dealerships interact with their customers, but I can't say my experience was without issues. I purchased my vehicle in February 2018. The purchase itself was fine, but I had opted in for the extended maintenance plan knowing that I could cancel within 30 days. I didn't know the pricing for maintenance in general, but I ended declining it before the 30 days. Side note, I recommend anyone figuring out if they would benefit from the plan within the 30 days, in order to cancel if necessary. The finance representative only mentioned prorated usage of the plan to be subtracted from the overall fee. He DID NOT mention that there is a fee, if you cancel past 30 days. Sketchy. This is where the issues started. When I attempted to cancel, there was a lot of back and forth, trying to figure out the details with Toyota Financial services. Eventually, I was able to get it off my account. I was reimbursed the maintenance plan fee, but not the fees that came with it. Toyota Financial services said I would have to contact the dealership I purchased from. On the purchase papers, it shows that there were taxes included on the purchase that I was not reimbursed. I attempted to contact Autonation for weeks, maybe even going on to a month or two. None of their finance officers pick-up or return calls. I talked to someone at the desk and they said they would have a finance person call me back. That never happened. I had a sales manager reply to an email, saying that they would have someone reach out. No one did. I reached out to that sales manager and I am now waiting on his word that someone will reach out to me. It's absurd how long it's been going on and their lack of outreach, in regards to the finance department. I understand they could be busy, but to not have contact with any one of them for this long is absolutely discouraging and would deter me in the future with dealing with them. If you do any financing through this dealership or purchase anything that has you in contact with them, be wary. You will most likely get the work around and have no contact with a representative to resolve your issue.

Nate was our salesman, he did a fantastic job across the board and I can't get 5 stars to light up all the way for some reason on your website so it only says four and a half but it everything's a 10 plus for him and you.

I have purchased two used Camrys from AutoNation and both have been positive experiences. I purchased a 2013 Camry last week and I have to give highest stars to Charles, Dave, and Tabb (my sales person). Everyone was so accommodating, kind, and respectful of my needs and time. Truly outstanding customer service. I felt I was given a fair and accurate assessment of my 2006 Camry which played a huge role in my choice to upgrade. Highly and completely recommended Dealership. Thanks to everyone.

The service staff were friendly and quick to address my service issue.

I worked with the woman and Justin , they were very nice and helpful. My Highlander was done in record time and was washed when I went to get in it.

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had a very good experience with total transparency here, should mention that the sales guy Saleh Mohd and manager Steve were very humble and understanding towards our needs & requirements which gave us a good experience

Repair appointment made in just a day or two and repairs were done in a timely fashion, while my husband waited. Thanks.

I was able to speak with my salesperson (Matthew Ryan) on the phone before my visit to schedule an appointment for the visit and to discuss what type of car I wanted to look at. When I arrived, Matthew had already searched the inventory and had several possibilities for me to consider. He also presented me with different financing options. The entire process, from the time that I entered the showroom to when I left in my new car, went very smoothly. And, I was pleasantly surprised with the value I was given on my trade-in.

The service manager was extremely helpful and professional. He kept me informed of my service and took the time an effort to apologize for the delay - which was not a big deal but appreciated none the less.

Our initial sales process was without issue, as Patrice (salesman) and Dave (manager) were very nice and accommodating. Through the process, I purchased an extended warranty and prepaid maintenance - big mistake. The paperwork said I had 60 days to cancel the policy, which I chose to do after 15 days. They said the refund would take 6-8 weeks, but 16 weeks later I do not have a refund after contacting the dealership repeatedly, they will not return my calls. Unfortunately, I've had to file a BBB complaint to help resolve this issue.

I have brought my Toyota Highlander there since 2005. Their service and attention to detail is like no other. I was treated so well by Brian and Admir and their communication about the issues with the car were direct and to the point. I will bring my car there again and buy a new one when it is time. Thank you Autonation team.

I worked with Tabb, whom I highly recommend, to purchase a used vehicle. The sales were "No Haggle" so it made so much more of a pleasant experience. I did not feel pressured at all. Tabb helped me feel comfortable throughout the process. My trade-in vehicle appraised for $300 more than a previous dealership I had visited had quoted me. I originally went to look at a used Honda Pilot-but after that did not fill my needs, I asked Tabb if they had any other 3rd row vehicles and he showed me two additional vehicles and I bought one of them. I was there for several hours (waiting my turn for the finance gentleman who was also very nice and negotiated a reduced interest rate with the bank that approved my loan.) Since I was there well into lunch time after arriving first thing in the morning-I asked how much longer until the process was finished as I was getting hungry and my car could no longer be used after it was appraised for trade-in. Tabb took me to the back lounge and gave me pizza that had been ordered for the salespersons. It was honestly the best car buying experience I have ever had at a dealership. The cars are nice and priced very well. I definitely recommend!

Buyer beware. Not all dealerships are the same. Done with Toyota after dealing with these incompetent fools. If you love Toyota, read these reviews before you end up with a FORD. Go elsewhere. I have never in all my car buying experience with Toyota dealt with such crazy foolishness. They held 1000 dollars of my money for half a month to just name one thing. Baby I got a plan, run away as fast as you can!!!

Great service, friendly staff, comfortable and productive waiting area

Worked with Kevin Foley, did a great job getting us the vehicle we wanted. Overall very good experience.

Leesburg’s AutoNation Toyota is always friendly, efficient and caring. Peter was especially nice. Maintenance and oil change were completed in less than an hour as promised. We’ve bought all three of our Toyota Avalons there over time.

I bought a 2013 Rav4 XLE from Nate on a snowy day two weeks ago. I have zero complaints and found working with Nate the sales guy to be a personable and easy experience - no pressure and pretty relaxed. I came in with a substantial down payment that needed a little creative thinking - I had just done a refi on my home and had a cash out amount coming that wasn't yet posted to my checking account, so they worked with me to get past that delay and get me the car I had come to check out....in fact, I was able to use a credit card to put down my down payment - which most other dealers don't like to do because of the considerable amount charged, but they accepted this - and I got the points on my card which really come in handy at the end of the year holidays. My car was priced very competitively and they had a pretty decent supply of other used cars to consider as well....I test drove a different car than I originally came to check out, but in the end, couldn't pass up the deal they had on that Rav4.... I was planning on visiting another dealer that day to consider another vehicle, but after checking out the Rav4 I ended up buying, I was sold - good price, great car, and good people to work with I know people have different experiences at different dealers and that happens, but I have nothing bad to say about my experience here and would come back to them for future needs

My comments here are based on the purchase of two new Toyota vehicles in February 2018. I first reached out to Autonation Toyota in Leesburg via web form on their website. Sales Rep Kevin Foley responded quickly, but he did not barrage me with emails and calls like other local dealerships. He struck a good balance in terms of follow-up and communication. In the end, I had an exceptional experience with Kevin. It became immediately apparent he is very knowledgeable about Toyota vehicles. Friendly, good communicator, down to earth, no pressure, upfront and direct. It's clear Kevin likes what he's doing. He was very attentive to what I wanted (model, trim, options, etc.) and the price I wanted to pay. Neither Kevin nor anyone else at the dealership played any games. No pressure, sales gimmicks, or hidden charges. I am a demanding customer and they showed tremendous patience. During paperwork (finance), options were explained clearly and directly (again, no games or pressure). I highly recommend Autonation Toyota Leesburg based on my experience from first outreach until the close of the deal.

‪ @Toyota the absolute worst customer service at the auto nation Toyota in Leesburg, Va. 1) scare tactics used 2) non disclosure of work done on car 3) passed to 3 different people even after going back and forth on email with one person 4) manager did not stop and make eye contact when I was asking questions he just dismissed me as if my money wasn’t good enough to purchase any one of his cars 5) price advertised was lower than what was on the car 6) worst experience ever I have had purchasing a car... I really felt as if I was profiled and this is not setting well at all ‬ 7) I really suggest you train your employees to treat every potential customer with equal care. This experience tarnished the Toyota brand for me and I have been a patron for over 12 yrs

They provided us with great service, and also all the staff was great we had to make couple of trips but it was worth it. At the end of the day I am happy

No hassles and quick processing. Friendly service.

Great, quick, affordable and very honest car service. Thank you for your work!

Quick processing and no hassle. Salesman has knowledge and friendly.

As always, excellent. 2nd vehicle purchased from this dealership

I recently purchased a 2017 Nissan Pathfinder from AutoNation Toyota Leesburg. Richard Shultz was my sales associate and he was awesome. After a test drive, the deal was sealed. Then came the bad part. I had to wait for over an hour and a half to meet with Mo. I was making a cash purchase and just needed the number so I could return with a Cashier's check. If not for Richard, I would have walked away. I was told that the delay is a rare occurrence, but after reading other reviews, I no longer believe that. Maybe AutoNation Toyota Leesburg should have two finance people on duty to ensure the check out experience is better once you decide to purchase a vehicle from them.

I always feel comfortable bringing my car into your service bay.\ The men and women who work there are always a help in explaining to me what has been done and needs to be done. since I am a older, single person this is a big help to me.

I had a very pleasant experience with the sales person and the financial folks as well. Went very smoothly and was timely.

Took my wife’s 2007 Corolla in for a checkup and new tires. Lady at intake desk was very pleasant and helpful in finding us the least costly tires available. My wife doesn’t drive the car much and we didn’t need anything expensive. Had normal 30K service and a few miscellaneous jobs done. Work was done on time and met our needs. This is the second car I have had serviced here and the shop has completely satisfied us each time.

Excellent, staff extremely courteous, professional, and knowledgeable. Accommodated our busy schedules. Salesman Mohammad Salek was a pleasure!

Mr. Salek was very professional and knowledgeable about the vehicle and the features. I felt that I was getting an honest answer for every question that I asked.

My sales person, Richard Shultz, is the only reason I bought 2 new cars from Auto Nation in two months.Richard is very smart and knows when to not pressure a sale. He points out what he thinks one needs to know, and then asks for questions. I have walked out of delerships before because of salespeople that do not follow Richard's way of selling. Richard has sold me three cars to date!

The price and service we received from AutoNation could not be matched or beaten by any other dealer in Northern Virginia.

First and Foremost: My sales associate Nate or Nathan gets 5 Stars for his amazing customer service, really made the atmosphere in the dealership a lot better and made my experience buying my car easy and relaxing. NOW - I bought a used car and walked out with a 20,000 balance on my loan. Not a big deal but I did notice that there was a chip on the windshield directly in front of the drivers seat. I bought the car at night so didnt notice it at that time but when I called to ask if there is anything they could do they said no. Now call me crazy but if you want to keep my business and to come back there again I would think changing a windshield for a minor defect that probably costs the dealer less than 300 to do, that would be a no brainer! It wasnt enough for me to return the car but i see it every day and and every day I look at it. Fixing something so minor like this can go a long way in where I go in about 6 months to buy a second car (truck for work). But Nate was great and minus the windshield he alone would have gotten this dealer 5 stars. Thanks

It was fine, Was out when promised. Peter, who was assigned my car, explained what needed to be done clearly and I did not feel I was being pressured into anything I did not need. Waiting area is comfortable.

Everyone was very professional, friendly and knowledgeable. This was our second purchase at this dealership and we will definitely go back

I love this place. It is quite out of the way for me, but for now on I will not go anywhere else. They are pleasant, professional, knowledgeable, helpful, and just all around great! I love my new Audi Q5!!!!

A very pleasant , pressure free experience, dealership was professional , courteous and very down to earth. All dealings went quickly and smoothly, drove my new vehicle, much to my surprise, home the same day. Thanks Nazir!

I must say buying a car at Leesburg Toyota was the best experience I've ever had. From the initial greeting walking in, to the awesome sales person I worked with, down to the finance manager. The process was smooth, respectful and quick. I highly recommend visiting Leesburg Toyota for your next purchase

A very pleasant , pressure free experience, dealership was professional , courteous and very down to earth. All dealings went quickly and smoothly, drove my new vehicle, much to my surprise, home the same day. Thanks Nazir!

The entire process was handled very well, from test drive through driving my new car off the lot.

Everyone did a great job on getting me the car i wanted, working with me on price and making the experience easy for me to buy the way i wanted to buy.

The way car buy should be. Easy process. Please keep i up. Please keep posting all the options/packages of the vehicle on your website which makes shopper easy to compare and shop

Pleasant service adviser and manager. Responsive to my need to service vehicle quickly.

Dan Thompson did an excellent job of answering all our questions.

We started with USAA pricing on our new 2017 Highlander XLE AWD. AutoNation of Leesburg, VA beat the USAA price by a lot and they beat the USAA finance rate as well.

Everyone I met there was friendly and helpful. The cars were very nice and priced fairly. It was definitely a long process purchasing the car and I was there most of the day, but I don't know that it was any longer than it would be somewhere else!

I have never been disappointed when I bring my car for service. I'm well pleased with AutoNation.

Thanks. Everything about the experience was first class. From the salesperson to the finance person to management. A very positive buying experience.

Wow, could not be happier. Took care of our care with several items and Very considerate after having some unfortunate luck with expiring service contract, too.

Mohammad salek was great. He was knowledgeable , patient, professional and not pushy. Jessica Australia was the same plus funny.

I was looking for a new car to buy. I happen to contact with Mr Alam. He is so knowledgeable & helpful. I am fully satisfied with the device at this dealership. Thank you.

Always pleased with service and employees. Great job, AutoNation.

Very good service, glad to be there. Why I have to make 50 characters

Awsome customer service. Sales Rep is very nice and helpful. Sales Manger helped me out of box. Nice and friendly environment.

I had such a great experience purchasing my Toyota Highlander with AutoNation in leesburg, VA. Shehab Tekla my sales representative was very professional, informative and helpful. He exhibited his utmost effort to respond to my questions in a timely fashion. I would have never had better purchase experience. Jessica Ausura at the finance department was also extremely professional, kind and cooperative. She did an excellent job to expedite our purchase transaction and make it easier and enjoyable. I will definitely come back to AutoNation leesburg for my future car purchase transaction.

I just love AutoNation Toyota Leesburg. The staff is extremely friendly and will go to any length to make you comfortable. Especially Shehab Takla & Mohammad. They are the friendliest and the most accommodating guys I've ever come across while buying a car. AutoNation is my permanent Toyota Dealer for future purchases too. Keep up the good work guys. Cheers Shehab & Mohammad!!!

The buying experience prove to be worth it. Auto Nation ensured all of my all questions and concerns were addressed. My first impression is quite memorable and would like to do business again. EXCELLENT BUYING EXPERIENCE ... Thanks Auto Nation!

good service friendly with customer and helpful what we need great job!!

I drove 3 hours to Toyota Leesburg because the deal I got on my first financed car couldn't be beat anywhere near me in NJ. It was well worth the drive. I was given amazing customer service from the moment I called about the car up until driving down 4 days later. Jorge and Dan are the men to see! Highly recommend for great deals and amazing service.

If you're in the market for new or pre-owned vehicle, go see Salek. He is professional and he will take care of you.

This is my second Toyota I have purchased for Auto Nation Toyota. PIERR ALEN OMBANGLIL and mr Mohammad manager of the Toyota there have went above the rest to make sure that I'm getting the best and fare price. I will continue to do all my business with this location.

A great place to both buy a car and have service done. Very friendly and professional. On the 3rd car for service and have bought 2 from them already. I won't go anywhere else for major service.

In all of my car buying experiences I have never worked with a more trustworthy, friendly, and genuine individual as Patrice from Autonation Toyota. He went above and beyond the call of duty to assist me in purchasing my 2010 Altima. Patrice was able to coordinate the sale of the vehicle between my father and I on opposite sides of the country while I was working in Alaska with cell phone and Internet services limited to three days a week. I truly have never had a car buying experience where I felt valued as a customer and not just a sale to hit the monthly quota until my experience with Patrice and Autonation Toyota of Leesburg. Thanks for everything and I wish you all much success! :)

I had a wonderful experience when I visited Leesburg Toyota when I visited on August 14th 2017. I was checked in very promptly and made to feel comfortable while I waited for my car to be serviced. I had everything explained to me of what was done and what I could expect in the future before I paid my nominal bill for my excellent service. I had a 165,00 mile service and the price I paid seemed very reasonable - it was around $120.00. They explained that I might want to consider replacing the tires at my next check up and gave me an estimate of the cost. Overall I continue to be very satisfied with their work and care to details. Thank you for the service on my car. It is a 2005 Toyota Camry with only 168,00 miles on it and it keeps running smoothly with the help of Leesburg Toyota.

I have bought four cars here so far and have been taken care of very well. I will be glad when the financial work can all be done electronically and remotely, though!

I drop my car on Thursday, 8/11/2017 for a rattle noise on cold start and expected some one to test this (diagnosed) on Friday morning. Did not get the call till I called at 2:00 PM to check the status. I got called from the service advisor name Peter around 3:00 PM. He mentioned there is nothing wrong with the vehicle, but he will double check and call me back. Did not get the call till I call back on Saturday morning and left a voice mail message to the Service manager (Admir). Service called back promising to check with the master mechanic. He called back giving me three options but the recommended one was $1400.00 in repair. I am not satisfied with the service and end up paying $120.00 for nothing. I will not recommended any one to go and waist there hard earned money as this dealership is only looking to make easy money of diagnoses charges.

Even when I have an appointment with you guys, I have to wait to get checked in. When I go to Dulles Honda (also owned by AutoNation), I get in and out right away. How can the two be so different? Makes me really question buying a Toyota in the future. Your prices are insane. You wanted $900 to repair a spiral cable (clock spring) in the steering wheel which was causing the SRS light to come on (and caused a failed inspection). You quoted me roughly $400 for the part and $500 for labor. I bought the part online from Rock Auto for $140 (including shipping). And got the install done at VA Tire & Auto for $138. So tell me how you can justify $900? I've always been suspicious of getting service done at the dealer. This further proves my thinking.

I love Toyota Auto Nation! Their service is superb, their customer service staff is very professional and courteous.... from my purchase of my 2015 Yaris to the maintenance service I have not been disappointed yet!!

Great experience. Very friendly and efficient service.

Haven't bought a car here, but had my car serviced here. The woman who checked me in was super friendly and helpful. The waiting area was clean, and had a TV. Was a pleasant experience.

I’ve been a Mercedes car owner since I can remember but as I wanted to go hybrid and loved the outdoors; I decided to give Toyota a try. I tried to go to my local Toyota dealership in Annapolis but I was greatly disappointed, so I decided to look for others in the area. When I first read the google reviews of AutoNation Leesburg I was very hesitant, but quickly learned that my service manager at Euromotors Germantown had been hired to run the Service Department at this location. I'd been very happy working with him for the past 10 years and knew that if he accepted a job at Autonation Toyota Leesburg, then things will definitely run smoothly. And so they did. I was first greeted by the new General Manager, Michael (Mike) McNicholas, who personally handled my car buying process. I was very clear in what I wanted; a hybrid RAV4, with all the bells and whistles and wanted it to be as close to a Mercedes ML350 as possible. To cut a long story short- I got exactly what I wanted. I got great service from Mike, I got a fantastic car and got it financed for 72 months at 0% APR with 2 years free service. And yes, I will be doing the drive to Leesburg for my service. From my experience all I can say is that I do believe that Autonation Toyota Leesburg in UNDER NEW MANAGEMENT, and that under Mike’s leadership and his wonderful new team, this dealership is a great place to buy and service, your new Toyota.

My Service Advisor, Robert Sparks, Jr, was very helpful and worked closely with the technician to locate the problem with the check engine light on my Toyota Camry, which has caused emission test failures. After discovering a loose evaporative emission hose from the vapor tank to the purge valve & securing it properly, I was advised to drive the car at least 60 miles & return for a free emissions retest. I will do that & return asap. I was very satisfied and thankful for the effort put forth by Mr. Sparks and the technician to solve this problem.

I took my 2004 Toyota Seinna for front seatbelt replacement and Bobby was very polite and professional. He saw that I was updated as to the status of the repair. Each employee that I had contact with was very friendly. I would recommend them for sure.

Good experience. Great salesman. Large selection.

my truck was there for service 1500 mile type new truck also to have a recall checked.I have been going here for years and still enjoy the quality of work done there Brian is one of the main reasons I continue to go there.If I have a question or a concern he will make sure that I understand what is going on.So I hope he stays there. The Mechanic I used is now gone so I will have to trust Brian on that . Thanks Tom

Awesome customer service. Bathroom clean. Quick service even tho i dropped the car off.

the first part of my buying experience was frustrating; however, after a few days, I went back to the dealership and requested to speak to the general manager...Michael McNicholas listened to all my complaints. and because he took the initiative to correct my dissatisfaction, I would recommend the dealership to my friends...Bryant Tate who sold me the car is still helping with all the new technology

I've worked in IT for nearly 50 years. When someone tells me it's an hour labor charge to upgrade the navigation system from the cloud. It might take 5 minutes to start it and another 5 minutes to end it. The time between requires no labor. I was charged for the code, and then charged for the download. It should have been a single charge that included both code and labor. It was much too expensive and we probably will not do it again.

I purchased my 2015 SUV at AutoNation Leesburg back in 2015 and I've been taking my vehicle to this dealership for service ever since. The staff is very professional and very friendly. The dealership facility is extremely nice, clean and comfortable. And the Service Department is very knowledgeable and very thorough in their work. I've never encountered any issues during my purchasing experience and during the many times I've taken in my vehicle for service. I will definitely continue to patronize this dealership!

good service and I would recommend this location to a friend

The sales staff made for an enjoyable experience buying a Camry. They were able to find the car I wanted at a good price and have it ready when I was ready to pick it up.

I own two Toyotas and have been pretty happy with them overall. I bought one at AutoNation Toyota Leesburg several years back. Almost all, if not all, of the service I have ever had on this car was at this service shop. I have taken my other Toyota to this shop as well as my Honda. For years they were great (and a couple of the great service folks are still there) but recently there seems to be an obvious trend to increase service costs a lot. I had an issue with one of my cars recently and I was treated like any person off the street instead of someone who bought the car there and has taken it there for years. Pretty disappointing. My recent experience seemed it was about getting my money instead of helping me. I may still buy another Toyota but I will probably avoid this dealership.

Work was done quickly and efficiently and I was regularly informed as to its progress.

We took our van in to be re-charge for the air conditioning unit and it didn't get returned to us until a week later

Great experience! I am very pleased! The only drawback is that we came from out of state and are still waiting for Autonation to process our state's registration and title.

Oksana was great to work with and very helpful and responsive.

Excellent quick service. Very friendly and efficient.

Great services and never aggressive throughout the process. Love that most of all

I called to ensure the car we were interested in was still available - 2015 Prius Two. Once we arrived to AutoNation Shehab "Mark" Takla was waiting for us with two set of keys for two cars to test drive - the target and a recent arrival. After test driving both cars we decided to move forward with the target car. We were there past closing time yet Mr. Takla and Mr. David Finch (assisted us with financing) were still there to assist us. When we returned the next day to pick up the car and complete paper work, Mr. Takla had prepared the car to look as good as new. We couldn't be happier with our entire experience. I highly recommend AutoNation and Mr. Takla.

Nice place, great customer service .got my car service several times . Get my car clean in every service.

I've bought two cars from this dealership, the second because of the good experience the first time around. Sales for the cars and subsequent service have been very good.

Great staff. Very friendly & helpful. Showroom is very clean

I stopped by to make an appointment and they had a cancellation, so they were able to do my 50k service right then. The service was very quick. I didn't have to wait long at all.

My experiences in the 5 years we have had our Prius serviced at Autonation Leesburg have always been positive. Our last checkup was for 165,000 miles prior to a trip to Florida. Car is still running great!

Experienced another great service experience on my 2014 Avalon at AutoNation Toyota in Leesburg, VA. Dennis Gunessever is an excellent Service Consultant like so many others at this dealership. He was courteous, professional and well-versed to explain all services performed and why they were necessary. I trust them to do an exceptional job and they never let me down!

Just satisfied with services provided at this dealership. I have been servicing my car here for the past 9years since I bought the car at the same dealership. Overall, I Am Satisfied

I bought this RAV4 (in 2012) and two Sienna (in 2011 & 2015) and am very happy with the purchases (Richard Schulze was the salesman on all three and I will ga back to him when I buy another car. Service and repairs have always been great.

This is the second Toyota we have leased from AutoNation Toyota Leesburg. We have been extremely satisfied with the dealership from the sales department to the service department. The staff seems very professional. Richard Schulze, our salesman, was excellent and we have utilized him both times. He is honest and willing to work with his customers.

This is my second Toyota I have purchased for Auto Nation Toyota. Richard and the rest of the team there have went above the rest to make sure that I'm getting the best and fare price. I will continue to do all my business with this location.

Our buying experience was excellent! We purchased a 2017 Highlander in April. Our saleman was Nazir and he was a pleasure to deal with and was very knowledgeable about the vehicle and Toyota products. We negotiated the price through the internet and it was super easy. Autonation beat everyone's price with their first offer!! We highly recommend Autonation Toyota Leesburg for the buying experience and price.

Place is awesome. Got a great deal. Everyone was pleasant. Even the finance guy was cool and big discount on aftermarket stuff.

Had a wonderful experience. Everyone was so helpful. It made the buying of a new car extremely easy. I love my new Camry. Thanks so much for having the car that I wanted on the lot.

Very enjoyable experience. The salesman was very knowledgeable and a pleasure to do business with.

It was a long wait but I did go there for one car and left witg a much better one. The staff was very friendly and kept me informed of everything that was going on.

Had what I wanted, met my terms, drove home in my new car. Doesn't get any better than that.

Very unhappy with this Toyota service center. Waited almost 8 hours for our vehicles.

My wife and I purchased a 2017 Toyota Highlander from AutoNation through the USAA purchase program. I input my information for the car I wanted and Bryant Tate, our salesman, responded within 2 minutes of my pushing the enter button. He was open and above board in every discussion I had with him. He gave me a price for two cars, but told me that neither was for the exact car I was looking for. However, he invited us to come and see both and drive them. If neither fit the bill, he said he could have my car there in a day or two. He kept his promise. Additionally he priced the car I eventually selected lower than what I had expected from USAA. Also on the first call, I mentioned i wanted to trade my old vehicle as part of this deal. He gave me an AutoNation web site where I could get a guaranteed price for my car. I had that number when I went to see him, and after inspecting the car they gave me the price quoted. As part of their sales process they get to know you well. As a result they do not offer you anything to which you may say no, leaving you very positive about the deal. I must also say that the Finance Department was equally responsive and above board. I had an issue with something that was said and the next day when I picked up my car I confronted the representative. There was no defensiveness. My concern was answered with a smile, great attitude and completely. Since I brought the car home last week, neither my wife or I have had any "buyer's remorse" about the deal whatsoever. A first for us. AutoNation is moving in the right direction. Only time will tell whether future dealings with service and the like follow the same pattern.

Autonation Toyota was easy to work with and offered an excellent deal.

I found the staff at Autonation Toyota Leesburg friendly and courteous, and I am very satisfied with my purchase. The vehicle color that I wanted was not in stock, but the dealership was able to locate my choice of color in a nearby state and pickup the car for me.

I had my Toyota Camry serviced at AutoNation in Leesburg this week and I wish that I would have done it sooner. It is running great! The service was exceptional and I will make this my regular place for service in the future. I highly recommend their Service Department to anyone.

The best experience I've ever had with a dealership. I got a used car lead from USAA and was called within an hour from Jorge Gonzales. He is the kindest, most fun salesman I've ever met. David from Finance was also great to work with. Seriously, the whole sale took less than 4 hours and it was a very happy four hours! Jorge even helped me get my rental back to the rental place so I could leave with my new car. I can't say enough about the attentiveness and friendliness of all the people there. It was a wonderful experience!