Recent Reviews from AutoNation Toyota Leesburg

Update 5/10/2018 A representative finally reached out to specifically discuss my inquiry on May 8th. After the discussion, my inquiry was resolved. ------------------------------------------ I don't know how other dealerships interact with their customers, but I can't say my experience was without issues. I purchased my vehicle in February 2018. The purchase itself was fine, but I had opted in for the extended maintenance plan knowing that I could cancel within 30 days. I didn't know the pricing for maintenance in general, but I ended declining it before the 30 days. Side note, I recommend anyone figuring out if they would benefit from the plan within the 30 days, in order to cancel if necessary. The finance representative only mentioned prorated usage of the plan to be subtracted from the overall fee. He DID NOT mention that there is a fee, if you cancel past 30 days. Sketchy. This is where the issues started. When I attempted to cancel, there was a lot of back and forth, trying to figure out the details with Toyota Financial services. Eventually, I was able to get it off my account. I was reimbursed the maintenance plan fee, but not the fees that came with it. Toyota Financial services said I would have to contact the dealership I purchased from. On the purchase papers, it shows that there were taxes included on the purchase that I was not reimbursed. I attempted to contact Autonation for weeks, maybe even going on to a month or two. None of their finance officers pick-up or return calls. I talked to someone at the desk and they said they would have a finance person call me back. That never happened. I had a sales manager reply to an email, saying that they would have someone reach out. No one did. I reached out to that sales manager and I am now waiting on his word that someone will reach out to me. It's absurd how long it's been going on and their lack of outreach, in regards to the finance department. I understand they could be busy, but to not have contact with any one of them for this long is absolutely discouraging and would deter me in the future with dealing with them. If you do any financing through this dealership or purchase anything that has you in contact with them, be wary. You will most likely get the work around and have no contact with a representative to resolve your issue.

K W May 11, 2018

Kevin White May 7, 2018

As much as this pains me to do this I feel I to need vent. We bought 3 new cars from this dealer in the past 2 years and had a good experience both times, so this is the first place we turn when looking for a new Toyota. We are currently in the market for a new Tundra so after submitting an online form through Trucar I got a call from Leesburg Toyota letting me know they have the truck we're looking for. They gave me a tentative price for the new truck and asked me to fill out an online trade evaluation form so they could give us an estimated price for our trade. The form is very generic and does not include all the options and added accessories our current truck has on it. As soon as the form was filled out I got a call back telling me that I need not worry about the price we were given and continued to assure me they will do much better on the trade. Two days later I got three calls from three different people (1 sales manager, 1 used car manager and 1 from the salesperson I was in contact with) letting me know the truck would be ready to go that next morning when I scheduled to come in to take a look at it. I arrive the next day at the time that I gave them and was greeted to nothing. The truck was still back in the rear lot and the sales person I dealt with wasn't there yet. After speaking to another salesman something finally kicked in and they realized what I was there for. He went out to go the truck and the battery was dead, it was dirty and there was no fuel in it. Warning signs for me started to appear. When we got back from the short test drive he tried to start the whole negotiation process all over again, I immediately stopped him and told him I'd be back with my wife and I'd speak to the salesperson we've been working with the entire time. We returned later that afternoon so my wife could drive it since technically it would be hers anyways and handed over the keys for our trade so they could evaluate it. 20 mins later (the used car manager spent all of 30 secs looking over our trade BTW) the salesperson comes back over and tells us that the price they gave us over the phone, the price they assured me they would do better on, was the best they could do. So I asked for our keys back and walked. I feel that they wasted a few days of my time especially knowing that the entire deal hinged on what they could do on our trade. I'm not sure what's going on with this dealer but every time I return the process gets less and less enjoyable, it's like they're reverting back to the old car buying process of BS back and forth negotiating. Oh well guess it's time to find another dealer and here I thought I was part of the Autonation family.

Grant Mar 10, 2017

To start off...we leased our vehicle a couple years ago from this dealership. We were now ready to purchase our lease. I called and was told that both my husband and I had to be there if we both wanted our names on the vehicle so we got someone to watch our girls while we went to the dealership. I was financing through my bank so I called Auto Nation Toyota and was told that I didn't need to have a check in hand and that we could come in, take care of EVERYTHING, and bring the check back when we received it. When we got there then sales associate, Igor, was very helpful. We enjoyed working with him. We waited 2.5 hours to see the financial department to be told that we had to come back to do the financial paperwork when we had the check. We had originally been told that we would be able to sign a contract saying we were purchasing the vehicle and then we had 30 days to get them the money or we would be put under their financing. This did not happen. We had to leave, AFTER SPENDING 2.5 HOURS waiting for the financial department to do nothing. Needless to say I was pissed. I told them it is hard to find a babysitter to watch our kids. We were told to bring them, but anyone with a 2 and 4 year old knows that it would have been a struggle, considering we have to wait forever. They told me that one of us could come in and do all the paperwork and then take the papers home for the other to sign and then bring them back. So that's what I did. I went I and signed the paperwork, but was told that my husband had to come in because he couldn't let me take the papers home. So for a 3rd time we had to go in and take care of the paperwork. We are completely disappointed with the level of service we received on top of the fact that they kept pressuring us to take their financing. Oh and the thing is...I brought my mom here to purchase her vehicle and she went through the same bank the same way I did. She didn't have a check in hand and everything and she was able to take care of all the paperwork, financial included, one sitting and never had to go back in. We won't be purchasing from here again.

Lexi Reilly Jan 24, 2017

Dear All, I am not a happy customer. Here is my story. I, along with my elder brother, went to Auto Nation Toyota, Leesburg, Virginia on May 25, 2015 to buy a new car. We saw our desired vehicle, negotiated the price and bought 2015 Brand New Camry SE, with zero APR. We were happy that we are getting a good deal. The sales person was cooperative, run my credit and came back, saying that I am approved for zero APR. We filled all the required documents, got the new car key and drove the car with us. After two days, the finance department called me and asked for few documents, I send them all the documents. Then he asked me for my Permeant Residency Card (Green Card) or US Passport, which neither I have any. I showed them my current visa which is good till 2016 November. Also, told them that my work visa is in process and as soon as I got it in few months, I will send that to them. The finance department said that they will not accept my current visa, so I will not get zero APR and now I have to pay 3.2 APR. Then I got frustrated and ask them that why you are telling me now. This is something you (Leesburg Toyota) should have told me while I was purchasing the vehicle. Now its too late. The option they gave me was: 1) Return the vehicle 2) Pay everything upfront (Full amount of vehicle) 3) Pay the new APR (Approx.. $2000 more in 5 years, with this new APR) Of course, the first two option will not going to work for me. So I ended up paying the APR, which will increase my monthly payments. I am sure a lot of new/existing TOYOTA customers do not have US Passport OR Permeant Residency Card. So if they go to buy a vehicle with Zero APR from Toyota Dealer, they might end up with a situation like me. Toyota dealers all over the US, please tell everything in advance to your customer in black and white, before you sell any vehicle to them including their residency status/ visa in the US. I am sure this will be of great help for customers. AutoNation at Leesburg, Virginia, please contact me if you want to do something which will go in my favor. Thanks, A Frustrated Customer, Babar Ali [email removed]

babarAli Jun 24, 2015

I found a 07 350Z online and noticed it was a 6 speed, one of the very few in the area that had less than 100K miles. So I went to check it out. Upon arrival I noticed the car had significant swirl marks, also the interior pieces had excessive scratches. So I told Autonation, if I were to purchase this car I would gladly cover the interior cost if they would pay a professional to remove the exterior swirls. Autonation agreed, and I had it put in writing. I took it for a test drive and everything seemed ok, minus a small popping noise from the front passenger side and the radio was not working. I told them I would like the car, we went through the process and I left it with Autonation another day to remove the swirls. Day 2, I come back to pick up the car and it is still covered in swirl marks, so Autonation decided to keep it another day. I come back for the third time and they call their "professional" detailer. He claims it cannot be removed. So I take the car to F3 Auto and they have all the swirls removed within a few hours. Autonation also agreed to replace a TPMS sensor that was broken, they rebuilt it and it broke again with another week or two. A few days later I notice excessive grease dripping on my wheels and spewed all over the wheel wells. So I drive to my buddies in Woodbridge to tear it down, someone had recently removed the wheel bearing assemblies because the nuts still had fresh bare metal showing on the edges. Also, the rear plastic covers had been removed and someone had packed a vacuum type grease into the wheel bearings. They had excessive play, so I had to replace them. The following week I slammed on the brakes and it was pulling heavily to the left, upon inspection in my garage the front right caliper was not budging at all, piston had seized. So I had to rebuild that. Fast forward another month and the rear strut plates are rattling, I dropped them out and someone had cut exhaust gasket to stop the rattling, instead of replacing the bushings. Fast forward to now, I have put 1200 miles on the car and my first set of tires on the rear are gone. I brought it to STS while visiting NJ and they tell me my rear control arms are bent......excuse me? I was skeptical so I brought it out to VA tire and auto in Ashburn when I got back and they told me the same thing. I never mentioned it, just brought it in for an alignment. The thing that gets me is they put a new inspection sticker on when I bought it. This would never have passed a VA Safety inspection. Ever. -Bad Wheel bearings -Strut bushings -Caliper -TPMS light on -Rear control arms bent and alignment (toe specifically) out of whack I would never deal with this place again. And namely, Salesman Bryant Tate.

Kyle F Apr 3, 2015

Went about searching for a used '04-'06 Toyota Land Cruiser and finally found one available at Leesburg Toyota in Virginia. I live north of Philadelphia so it was going to be a good three hour drive, one way, that is if the traffic gods were smiling. In any case, ended up driving there, the truck looked good, the sales guy was not too pesky and the negotiation (with the usual back & forth with a 'manager') was relatively tolerable. We arrive at a price, my trade in is assessed to my satisfaction. Paper work takes a while, but it gets done too. So, all in all, a fair experience in car buying, till this point. I drive the truck home with the temp Virginia plates they gave me. A couple of days pass by and a gentleman from their finance department calls me and says, the contract was drawn up all wrong, so he's sending me a fresh set of papers to sign. He also informs me that there is nothing to worry, the pricing or financing is not going to change. Papers come, I sign it, send it back. I call them to confirm that I will get a copy of all the paper work (which includes warranty information). After waiting a whole week and my temp plates about to expire, I call and leave messages all over the dealership, with no response. I finally get a call back from the Finance manager today. He informs me that they did not charge me enough and I need to pay an additional $73 if I want my truck registered in PA and the paper work sent across to me. This from a dealership which charges $499 as 'dealer fee' apart from tax, title and registration!!!! I have an expiring plate and a dealer, who has collected my PA state tax with all the additional fees, now holding a gun to my head for an additional $73 bucks and refusing to do anything until I pay this difference!! Shame on you Leesburg Toyota!! Buyers beware and enter at your own risk!! For $73 bucks?!! Ended up giving him my card # to charge, so that I at least end up with a tax paid and title registered car! Here's the kicker..the guy explains to me that if it had been the other way around and the dealership had charged a $150 more, then they would have cut a check and mailed it to me...what a load of baloney!! Anyone ever got a refund check from a car dealer who thinks he's charged you too much!!!! If I could have given them any lower a lower rating, I would have!

Yogi Moudgal Feb 22, 2013

Yogee Feb 21, 2013

In late September, 2012, we purchased a 2008 Sequoia with approximately 43,000 miles. Examined and drove it once in the evening and came back the next day and negotiated the transaction. Price and trade in value were ultimately agreed with three performance conditions: a) repaint spoiler; b) repaint gouge and crack in paint on left door side; and c) provide a second remote key. Concluded deal, paid and drove away, scheduled to return for performance of conditions. We literally had only turned the corner onto Route 7 when we noticed there was a crack in the front window, coming through to the inside. Called about this 20 minutes later and were assured it would be dealt with. Car placed in driveway, and left on dealer advice that driving might enlarge the crack on the window. Two days later when had to move the car to get out another noticed a substantial amount of oil had leaked out on the concrete. Called dealer who dispatched a tow truck removing vehicle to dealership. Later called and told they had found an oil seal had failed and it was now fixed and there was only a quarter quart of oil that had been leaked so not to worry. Next business day, already scheduled for condition work, came and went and no call. Next day no call. Wednesday, dealer announced condition work done, but no key yet. Went over. Spoiler done perfectly, side door had not been touched, window looked like it had a small piece of brownish crazy glue stuck on the outside (we were told that was all the work dealer intended to do). Key had not been ordered. Next day came back for key, and found one was in stock already. it was programmed. A week later began having issues with the brakes. Obviously failing. Took to another local dealership. They found pads were almost gone and rotors were warped. Also brake line needed flush. They also found an oil change was 4,000 miles overdue. They also found that several bolts were missing and others left loose on the oil pan. During our initial visit and during the negotiations thereafter on this Sequoia much was made of the fact this was a "CERTIFIED" used Toyota vehicle. Obviously, like any dumb customer we had the erroneous impression that the car had been thoroughly checked out and was really good to go (for us that includes taking a cross country relocation within a few months). Boy, were we mistaken! It is evident the car was not right, the dealership didn't do ANY work on the car before putting it up for sale, and when the service department was forced to deal with the issues we presented they did a pretty slip shod job of servicing. We certainly admire the efficient cash cow this bustling large scale dealership is, but would never think of recommending it as a place to buy a used car or obtain service.

Leesburg Jim Oct 16, 2012

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