Recent Reviews from AutoNation Toyota Leesburg

My wife and I, had overall good experience, but.... During the first two visits Coffee machine didn’t work, but other time I did visit dealership coffee machine worked but coffee was a joke. Also the negative part is they only offer me $200 for my old minivan, which runs good and everything works on it. The question everybody would ask, would you come back to this dealership to buy another car? I’m not quite sure I will. Suggestions to the dealership: Please buy or rent a real coffee machine, Please do not offer offensive $200 price on the trade-in. P.S. I will update rating depending on the future visits.

I take my 2011 Prius to Autonation Toyota in Leesburg because I trust them. It's that simple. I never feel they are trying to sell me services I don't need. Brian D. has been my service rep for a long time and I really like working with him. He is the person who represents the company. I also buy my vehicles from Autonation, but the only reason I keep going back is because of the service!! I also greatly appreciate that everyone I have contact with there is very nice. I always wait for the service and bring my work computer with me :).

We had a Lexus which was due for service and have arrangements with Bryan Dorsey. On particular day, he couldn't made it but made sure we are taken care of, He talked to his team and called us, apologizing for his absence and also updating that his team will be taking care . We love Bryan for his personal touch and all his team, Good Luck Bryan and team.

Got iff to a rocky start but with a little intervention by the general manager, we got the car we wanted and left happy.

I just purchased a 2020 Highlander Limited from salesman Nate at Toyota Auto Nation. From my first email contact with him to picking up our new car, the entire experience was hassle free, flawless and enjoyable. He found the exact color and trim level we wanted. There were no surprises or last minute attempts to add additional fees or costs. The price was at least $3500 below Factory/Federal MSRP window sticker. In my life time I have purchased at least 10 new cars. This was the most enjoyable experience of all, and we absolutely love our third new Highlander! It was well worth the 60 mile drive from Fredericksburg, VA. Please don’t change the way you do business!

The safety recall appointment went well and the job was done efficiently and quickly.

Always friendly staff, and it being a Toyota dealership, the work done on your car will be high quality work.

The Service department is professional as always with great communications.

I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.

Helpful, straightforward. I had made additional request to change the brake fluid and air filter which they complied.

I had an 8:45 am appointment for a Virginia state safety inspection. I showed up 10 minutes beforehand. It took them literally 2 hours to get it done. After asking what was going on I was told to wait 10 more minutes. After 15 minutes had went by I went outside to see where the car was. And it was parked outside. No one came and got me. Save your time and don't come here. I should have gotten it done at a gas station.

Do you like someone who is personable, diligent, and communicates well? Not into a pushy salesperson? Be sure to ask for Deke Hebb. Buying a vehicle is typically a long painful process, but not with Deke. The process was smooth and enjoyable. Deke is a down-to-Earth guy who helped every step of the way. Thanks, Deke!

I had a great experience at Leesburg Toyota AutoNation. Me and my wife bought a Camry. We wanted a different trim. My salesman Nazir and GM Mike made sure I could get the car that same day (they had to bring it over from another dealership). Services have been smooth and easy, no pressure to buy any additional services like so many dealerships do. I needed a special-order part and Admir the service director made sure it was shipped overnight. Will be using these guys for a long time

Great job as far as I can tell, service team explained how long it would take

Excellent experience with These guys.. I got a loaner during a recall procedure and these guys were great. Justin and Lori were Outstanding in their support. I had left some items in the rental and Lori volunteers to bring it out to my house... (which was a huge favor.) Awesome Service!!! Many Thanks!

The online scheduling was very easy to do! I had to wait a little longer than they anticipated because they were so busy. A good experience!

Wanted something fairly close up home and found a place with accommodating people to boot. How nice!

They took care of the issue with my neighbors car,in a timely manner.

You will waste your time coming to this dealer. They will quote you a price on a car they don’t even own. They have little inventory to choose from. They will promise you they can get you the car that you want and in reality they can’t.

Very helpful, quick service

I took my Toyota RAV 4 in for maintenance after an accident. They ran the diagnostic and Louis Chung called to tell me that it would be an easy inexpensive fix. I was relieved. However... I picked it up the next day and paid. Then my wife drives the vehicle and says something is very wrong. We call Toyota Leesburg and are told the car needed a much more expensive fix and it should never have been driven!!! The car was a danger to drive! I was never made aware of the larger issue, they had told me everything was okay! Louis then lies and said I declined the service for the necessary fix. My wife has text messages and I have a voice-mail that prove otherwise. He said he spoke to me about a wheel alignment and I declined. This is a FLAT OUT LIE. The service manager discounted close to 200 dollars for endangering myself and my family. If you made a mistake, admit it and do right by the customer. Not this dangerous farce of a repair service. Be careful and check all paperwork and what they say at this location.

I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.

Jonathan was such a big help from the moment I called asking about a pre-owned Alfa Romeo Stelvio. He was knowledgeable and friendly throughout the buying process. There was a lot of lull in waiting to speak to finance and getting the car detailed before leaving, but the end was worth it all. The car is beautiful, well maintained, and my fiancé and I loved not haggling for a low price. I would recommend their service and I might come back if their inventory has anything that catches my eye. (:

Excellent service always!

Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.

I am six and a half months pregnant and spent 4 hours in this dealership going through the process of buying a new Toyota. I have no idea why it takes so long, but during this time I was not once offered anything to drink or eat - I felt like a hostage. We live in an electronic age and their finance manager told me they would have to make a special exception to take down payment by anything other than a check. As a result of this complication and their way-too-lengthy process, I had to return to the dealership the next day to deliver my down payment, despite this being a very long trip for me. When I saw the finance person, the first thing she said to me was “Do you have my money?” Not “hi, great to see you again. Thanks for your patience.” Lastly, they forgot to give me the floor mats I paid for, which they didn’t even notice- I did. When I wrote an email to ask to have them shipped to my home address or an AutoNation dealership near me, they refused to do either and threatened to give my floor mats back to their parts department unless I drove all the way out there a THIRD time to pick them up myself. Absolute worst customer service I’ve ever experienced. You will not feel valued, but like a walking dollar sign here.

I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.

Good service in good time. Knowledgeable and up front with info.

Even though it took 2 1/2hrs to do a 1 year check up and oil change on the car, i was told it would be about 1 hour. But it was effortless! I made the appointment online and it was easy in and out. The waiting room was clean, comfortable, social distance provided along with beverages and WiFi. No car washed this time, though. Otherwise it was a good experience.

Bought a new car, great fast service!

I took my Toyota in for it's 15,000 service check. Service was fast and one is treated very respectfully during the service time

Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.

We have been purchasing Toyotas from leesburg Toyota for 30 years and this was our last visit. We bought a 2013 Highlander (nice car), but were totally dissatisfied with the salesperson. We test drove three vehicles and he consistently gave out inaccurate information -- basically unhelpful. He knew some vehicle facts, but would say one thing early in the process then contradict himself 20 minutes later. At one point he identified a storage space in the Highlander as a refrigerator(!). He told us the vehicle was "certified," then later handed us a form for signature delaring that the vehicle was NOT certified. He handed us an "as is" sale form for signature and would only warranty the car for 90 days when we started to walk out. He could not explain any of the forms or added fees and would only say they were "required." There was NO record that we had purchased vehicles there before, no consideration on price for a cash buy, and no Veterans consideration. Finance officer seemed more concerned with upsell items than in closing the sale. Their "no haggling" pricing is actually "we don't do deals" pricing. None of the prices we saw were bargains, and most were at the upper end of the Kelly Blue Book range. Sad to say after 30 years, we won't be back.

Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.

Good dealer! I've bought several cars from AutoNation and always had a good experience. I'm there this time for A/C service - even a Toyota requires a repair ever now and again.

They are very slow. Routine maintenance takes a longgggg time.

Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.

Because of lousy service provided by Pohanka Lexus for my 2019 Lexus ES 300H, I had my car serviced at the local Toyota Dealership. I am so glad that I did because Service Advisor Bryan Dorsey provided outstanding service, accommodating all of our needs and advising us on what service was actually required by the manufacturer. When Audi of Chantilly refused to order the Michelin CrossClimate SUV tires for my 2018 Audi Q5 because they wanted to sell me what they had in stock instead, I called Bryan who quickly ordered and installed the tires at a much better price than the Audi dealer would have for inferior tires. Given his outstanding service, I will look to buy a Toyota from AutoNation of Leesburg before looking at other brands.

My wife and I purchased a 2021 Toyota Venza from AutoNation of Leesburg one week ago, and the entire experience was extremely easy, fast, and straightforward. Our sales associate, Mohammad Salek, was very knowledgeable and not pushy at all. He went above and beyond to negotiate with us and meet our asking price while staying professional the entire time. This was by far the fastest and easiest car buying experience I’ve ever experienced and will definitely purchase future vehicles from AutoNation. Lastly, Jake Nelson in the finance department was friendly, helpful, and professional as he went out of his way to find us the best rate. We love the Venza! Thank you again!

Service was excellent, they explain in detail your maintenance options and everything was done on the expected time

Outstanding service! Fast and easy! Top notch customer service, service advisor was professional and helpful.

I just bought 2021 Camry. The sales person(Goksel Sahin), Manager(Khan) and the Finance person. They all were very professionals. I went to other toyotas also like Fairfax. They tell you something on the call or messages and when you go there. They change the prices and other things what you have decided with them. But i am really impressed with AutoNation Leesburg, VA. They did what they said to me. Also, i am satisfied with the purchase. I asked them the opinion and the sales person he guided me well not like to sell the car. I would like to buy again from them.

Goksel and Kevin were great. Highlander was just what we were looking for.

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Had a great experience doing business with Kevin! He made the process of buying seamless and easy!

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Excellent as always and on time

After inspection of used vehicle purchase, inspection recommended to replace rotors (excessive rust) and tires (low tread). Took car back to dealer. Rotors taken care of (no charge), tires not taken care of. Dealer said they would give me "internal" price on tires (sounded like I was getting at least some consideration/help with the issue). But when I asked the service rep what the price would be if I wasnt being given the "internal" price, the rep said the price would be the same. Disappointed with the experience level of those that sold me the vehicle.

Poor customer service, poor communications and lack of interest. Definitely will not buy from this place.

Have purchased 3 highlanders at this dealership and continually have been using their service department without any issues. Great & Efficient Service and Dealership overall! ( over a 15 year span)

Great Service , great prices and incredibly responsive throughout the process.

Excellent customer service and they are there in times of need especially during this time of pandemic. They respond in times of need! And I love my Yaris! Thank you so much and you are highly appreciated. Thank you also to Kevin who interceded for what I needed and to the manager who made this all possible for me to continue working .

Been there 3 time, could find me in system, truck done waited another 20 minutes to be checked out, talking to co-workers more important. Won't be going back.

I’m announcing CHEATING of Toyota. They have an invoice that is different from buyer’s invoice. They also take some of parts and tell this car is not coming with these part while they charge you on the hidden invoice. I have purchased a 2021 venza xle from Autonation Leesburg and saw that hidden invoice. They also gave me a damaged car with no responsibility. I said I will send all documents to the media. However, they are calling me and threatening me. Be careful when you buy a Toyota product don’t sign anything before getting detailed invoice.

Everything was perfect

If I had a choice to give no stars - I would. I gave this place a second chance and brought my car on 4/03/21 for the reason that my tire pressure light went off. My car was also due for tire rotation. They apparently do not check your tires for holes when your pressure light is off, and they just added air and rotated my tires. Next day I woke up to go to work my drivers side front tire was flat. They also told me I need rear break pads replacement and it is $700. Please know the best rear pads (Toyota manufacture) you can buy for my car is $75.00, and it takes maximum 1.5 hrs to replace if not 30min. Apparently their labor is about $500/hr. My initial experience was with them 2 months ago when I took my daughters car to replace her tires and they installed club tires Cooper for $600 without even asking me or telling me what tires they will install. If I wanted to have Cooper tires - I would have taken my car to Walmart and pay $350 max for it. I didn’t even know they carried club tires. Bottom line - please do not contact me, do not ask me to remove my feedback! AutoNation Toyota Leesburg Services is unsafe! They let me out with a hole in the tire! And I drive highways a lot - it could cost me life!! Never go there, they are scam and fraud!!!!!!!!! And the most scary is they do not care about their customer’s safety!

Perfect purchase experience. Straightforward, transparent and efficient. Nothing more to say except Thank You!

Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well

I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.

Well usually they have a prompt service. However their service advisors lack of training to honor customers waiting time. Even your car is ready in service they usually do not inform you if it’s ready and you end waiting long time .

Buying a car at Toyota Leesburg Auto Nation was easy and painless. Like most I usually find it very stressful to even consider a new vehicle. John Milbourn was a great representative for Auto Nation. He was patient and understanding. He was also very informative. He and his manager worked well together. John has also followed up to see if I have any questions or concerns. The financing department - I can’t remember the gentlemen’s name- was very easy to work with also. Very good at explaining options and not pushy at all. Thanks Auto Nation for making my experience pleasurable.

Great service and experience every time. Knowledgeable service advisors.

Recently purchased a Toyota Venza XLE from AutoaNation Leesburg and it was a really pleasant experience overall. My wife and I have owned a couple Toyotas already and normally have our vehicles serviced here, although this is our first purchasing experience. The staff is always very friendly and helpful. Our salesman is new to the dealership, Deke. He was great to work with and we thoroughly enjoyed his no-pressure approach. He was so nice and sincere, plus very helpful to answer all our questions - and if there was something he didn't know, he was up front about it, and would go find an answer for us -- outstanding integrity! The Finance Officer, Ms. Lim, was very nice and knowledgeable about the extra coverages we could purchase -- and although we decided to turn down the options, she was very nice about it. She was well prepared and had very compelling selling points and was also very patient with our energetic three year old daughter while she worked with us (kudos for that!). Highly recommend this dealer.

My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.

The worst experiences of my life. They sold me the wrong car at first then sold me the wrong car again, they have horrid customer service, their parts department is about a useless as a slug on a salt flat, they have lost my parts numerous times and have cost me a lot of money. I cannot ever recommend this place. BEWARE!

I just purchased a 2016 Toyota Sienna from AutoNation Toyota Leesburg. I found the vehicle on cars.com, sent an inquiry about the car, and received a call from AutoNation almost immediately to schedule an appointment to come look at the vehicle. Kevin was the dealer that worked with me. He was great! Very friendly, informative, and honest. I will definitely be going back to to AutoNation for future vehicles.

We used TrueCar to price a new Toyota Highlander Hybrid and AutoNation in Leesburg not only met that price, but they guaranteed the lowest pricing form other dealers. Unfortunately, they didn’t have the model we wanted in stock, but they called me right away when a new shipment was enroute with the exact vehicle we were looking for. We priced the same vehicle at other dealerships, but none of them could match the Leesburg AutoNation price. Thank you Nargis Karimi for honoring the pricing and also making it a no haggle and pleasant experience.

The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!

Toyota always makes great vehicles. Takes most of the day to process a sale. My sales person was awesome. Might I suggest a deli there for those of us there for hours processing the sale.

Great experiences buying a used 2017 TRD pro tundra! Learned about their process in filtering out their used lot and they really put in the work and price fairly. If your in the market look for Michael Conway, great guy and made the process super easy!

Good dealership! Liked the sales reps and the managers. Definitely would buy from AutoNation Toyo in the future, and would recommend to anyone.

Bryan my service advisor is excellent. They always accommodate me. And they have a free shuttle service. I have worked with them for years.

This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.

I waited 4 hours to be told that they did not have the part I needed. They over-booked.Many unhappy customers

Have always had a great experience here. Had an excellent salesperson,Nazir. You always feel like they care about your needs. I am very pleased with my new leased Corolla and with the deal they provided.

I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?

I was looking for a car for my son and went to a dealership in Chantilly. The experience was stressful so I decided to try to AutoNation Toyota. I send a request for internet pricing and got a response quickly. When I visited. the car was cleaned and already pulled up. They matched the price I was looking for and my son drove it off the lot in less than 2 hours. The sales person Kevin Foley was straight forward and did his job well.

I was put in contact with salesperson associate Nat Burgette in hopes of buying a new Toyota. During our first and only conversation Burgette stated he just had a client come in and instead of helping me asked me to email the vehicle information I was interested in to him. I sent the email almost immediately and followed up with a phone call the next day that went to voice mail. I guess he doesn't value potential clients on the phone. It has been five days and have NOT heard from burgette in any form. Guess the economy is doing so well that sellers can pick and choose their customers.

I showed up today for a 4pm appointment (still here btw). I told the check in desk I needed my brakes replaced and oil changed. It took 1.5hrs to do the multipoint inspection and tell me this would cost $1550. This is for a 2010 prius by the way. A full OEM brake kit costs ~$125. TBH I should have known better to even bring my vehicle here. I had no choice but to just leave and go somewhere honest. What a disappointment! *Update* I ended up going to a local place in Purcellville for brakes. Turns out I didn't even have to replace my front brakes at all. Ended up paying ~$330 out the door. As a walk in, took 1.5hrs in total which included them waiting for a parts delivery. I don't really think theres much room for a discussion here.

This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.

I was very pleased with the courteous and fast service. I will be back and recommend to others.

After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.

Very pleasant experience at this dealership , salesman was Very Professional

I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.

After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.

I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!

David Chang was attentive and helpful with my car appointment. Quick & professional.

I used the Costco auto buying service and was referred to AutoNation Toyota as my dealer. I have never had a more pleasant car buying experience! Patrice, my salesman, was exceptional. He found the model I was looking for and stepped me through the entire process. Find the car, check it out, buy the car! No hassle and no haggling! I appreciate all you did to get me exactly what I wanted at a great price. Thank you!

Just bought a 2021 Venza from this dealership and had a great experience. Michael Conway was the salesman we dealt with over four weeks of looking at several models and test driving them. He was always receptive to our needs, helpful in getting answers to our questions and never tried to strong-arm us. My wife and I highly recommend him to you if you are looking for a new or used car.

I consulted with some dealers before going to AutoNation. I wish I could have chosen them from the beginning. Marta Szakos is a very professional, friendly and honest sales associate. She was so kind and helpful. I highly recommend working with her.

10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!

10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.

nothing especially good or bad about this visit. Once you see your car pulled up outside there's no sense of urgency to get you on your way

To start with the experience was not very appealing from the team I was dealing with, as the communication seems to very poor. Once I took the communication level to the GM, who then squared up the whole situation. After that also I am still waiting for further information from team.

Recall fix was efficient and timely. Thanks!

This dealership is always prepared to service your vehicle. Great system for scheduling maintenance via your computer, and if you leave your vehicle as I do they always notify me when ready for pick up. SUV was cleaned inside and outside, can not beat that.

I took my Camry in for my 10,000 mile service. Admir, the service manager, met me at the service desk and told me he would take my vehicle back himself. When my vehicle was done, he went through all of the things that were performed on my vehicle. I even got a courtesy car wash! Admir is awesome!

Great place! It’s a pleasure to purchase a car at Autonation Toyota Leesburg. Everybody is very professional and the car buying experience felt painless. Bill the sales manager is one of kind and very professional. Kevin my salesman was great. Oliva in finance was great too. Thanks everybody!

Excellent customer service.

Autonation promised that they offer the best value for the brand they sell. Went there to get my Toyota Camry appraised. Got disappointed with the final calculated value. Sold it to non Toyota dealer with substantial difference of over 25% from Autonation quote. Autonation even went 8% down from KBB cash offer. Not sure that could be just my story as an exception as well. For selling via dealer route - Please do your homework properly, do not rush and must get a alternative opinions from other top 3 second hand car dealers. Treat internet appraisal as just a baseline/indicative value to start your selling journey of your car with the dealers. Good luck to all perspective second hand car sellers.

The salesman did not pressure me and the experience was not stressful.

The service guys always do a great job of communicating and providing good customer service.

friendly service...great team...Justin in service was very professional and courteous

Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.

Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.

Good service and fast. Did not like the cashiers attitude, but everything else was good.

This is best auto dealership I have ever been. Everyone here is so welcoming, friendly and efficient. We got help from Mr. Manuel. He is such a gentleman. He answered all my questions without getting annoyed. Their car buying process is very smooth. They have test drive option as well. They have huge collection of cars. I am extremely happy with their service. Definitely going to recommend all our family and friends. Keep up the good work🙂😀👍

Always feel that my auto needs are taken care of. Justin definitely knows his customers and is always on top of any upcoming service. He makes it easy to stay on top of service needs. Everyone is friendly and I have never had a bad experience at AutoNation Toyota Leesburg.

Prompt and thorough service!...as always. The staff is very accommodating and friendly.

Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!

Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.

We have purchased our last four cars from AutoNation Leesburg and have been very pleased with the buying experience each time. Yesterday I had our vehicle in for service and as usual the service was prompt and efficient. We recommend this dealership highly.

The service was good, but the 1 1/2 hour wait for a minor service was too long.

I have had good experiences with two service reps here. My latest experience was not pleasant. The lack of communication and follow up with this person was sorely lacking. I want to acknowledge the service tech who helped me locate my vehicle when I needed something and the two reps at the check out counter. I will never work with that service rep again.

Had to visit dealership to correct problem Needed inspection and emissions test. It was handled well.

Good service, fast work and clean facility; the service advisor Kristin Lewis-Smith was very helpful, easy to get service appointment and quick check out.

I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.

Fast and efficient service

Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.

Very pleased with the Service . Our first time for service here and it was good.u

David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,

1:11 PM (0 minutes ago) to me SERVICES AS BAD AS CAN BE!!! If I had a choice to give no stars - I would. I gave this place a second chance and brought my car on 4/03/21 for the reason that my tire pressure light went off. My car was also due for tire rotation. They apparently do not check your tires for air leaks (holes) when your pressure light goes off, and they just added air and rotated my tires. Next day I woke up to go to work my drivers side front tire was flat. They also told me I need rear break pads replacement and it is $700. Please know the premium rear pads from NAPA you can buy for my car is $75.00, and it takes maximum 1.5 hrs/axle to replace if not less. Apparently their labor is about $415/hr. And also, 2 months ago I took my daughters car to replace her tires and they installed the club tires from Walmart charging me for it $600 without even asking me or telling me what tires they will install. Off the note Michelin tires from discountedwheelwarehouse.com =$680.00. Michelin tires in Costco with installation and free rotation services - $730.00. If I wanted to have Walmart tires - why would I take my car to Toyota Services? I would have taken my car to Walmart and pay $300 max for it PLUS, most likely, had more plesant experience there. Bottom line - this place is fraud and unsafe for customers! Please do not contact me, do not ask me to remove my feedback! AutoNation Toyota Leesburg Services is scam and unsafe! They let me out with a hole in a tire when I came specifically asking to check why my tire pressure light went off! And I drive highways a lot - it could cost me life!! Never go there, they are scam and fraud!!!!!!!!! And the most scary is they do not care for their customer’s safety!

I Was Shopping for Toyota Highlander XLE 2021 looking around online on trurecar sent my info got some quotes from all the Toyota Dealership near by but one stands out of all the quotes Nazir Fazellyar sent me great quote on Highlander asap i then set an appointment, for test drive came to AutoNation Leesburg for test drive. Nazir Fazelyar Met Me and my Family Very professionally and treat us well and SUV was ready for us to take it for test drive . after i was done testing. I asked some questions that were properly answered and the day of the purchase. Nazir Fazelyar was our SALES ASSOCIATE at AutoNation Toyota Leesburg very knowledgeable down to earth and very friendly and exceeded my expectations. Best car buying experience I've ever had with him .I can say that he went above and beyond to get our family exactly what we wanted He secure the model I was interested in, then followed up with a great price and great out the door service. it was very professional and easy to deal with during the process He knew so much about the vehicle I was purchasing and helped me purchase my car at an outstanding price. We did all the finance part and additional service with, Olivia finance specialist and she was very nice and let us know what every paper we signed was for it went so smooth. AutoNation Dealership The staff is courteous and very professional. I definitely recommend this dealership. I Highly recommend Nazir Fazelayar and AutoNation Toyota Leesburg. I am really satisfied with the purchase and the dealer treatment.

This is my second visit at Toyota AutoNation here in Leesburg, VA. The staff here is very respectful and courteous to all guests who arrive to this specific location, no matter what service or assistance they need. One man in particular, David Cheng, was helpful in reviewing and explaining the details about my vehicle. I would definitely recommend anyone to come here for any of their vehicle needs!

Excellent service, helpful and efficient staff, and comfortable waiting area.

Everybody was friendly. I called and Marjorie took my cool and in within 1 minute she did able to put me in the system. She was very sweet and helpful. Brian was my service advisor and he was very knowledgeable and professional. He even had a couple recommendation that i need to take care in my next visit. Lindsay make the check out easy and quick. Thank you guys for everything!

The response was very quickly and correct.

Service on AutoNation Toyota Leesburg was very good, they did a good job.

David Chang assisted me in the service center today. He was very professional and helpful. He resolved all my issues.

David Chang was my service advisor and he was very nice and the service was quick. Definitely, I will go back for next service.

Service advisor David Chang was very knowledgeable about my old Toyota. He kept me updated while they checked it out and was very thorough and patient. I was very happy to have the issue resolved in just one visit.

Came to Toyota Leesburg to service my car and was lucky enough to talk to Mr. David Chang who listened to my concerns and addressed it in a timely and very professional manner! Thank you, Mr. Chang for your amazing service and listening to your clients concerns! My issue was solved within a couple of hours, I highly recommend him.

I contacted AutoNation Toyota Leesburg through Costco Auto program. Nate and Kevin provided an excellent service with patience and professionalism. It took only a few hours for us to buy the desired car. The experience was enjoyable. Thank you, Nate and Kevin for your service.

Justin was kind and knowledgeable. Our vehicle was washed and ready to go at the expected time. The service appointment was seamless. Overall, a great experience.

Patrice was very responsive and transparent. Great customer service.

I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.

Bryan is an excellent service manager and the service dept does a great job

I had a great experience working with Michael C. to purchase my new vehicle. The staff was accommodating to my unique situation and made the deal work. Thank you!

Usually have very few issues with the service folks. But I recently purchased a used truck and needed to get the emissions done so I took it here as it’s close to home. They had it for about 10 min and gave it back to me. They told me it’s not ready and I need to “drive more”...I asked for an explanation since this did not make any sense to me, they repeatedly told me I have to put on more miles without any better explanation, I asked if they mean I need to drive more everyday or just today before the test, and they told me AGAIN I need to drive more ... I gave up and left and when somewhere else. I can’t believe that whatever the issue was it’s the first time they came across it, and I would think they would at minimum have a good explanation for the general public so they can understand. 3 stars since no issues before, but this was a disappointment.

Great service center. The staff is courteous and professional. I started coming here after another repair shop tried to tell me I need a lot of unnecessary service on my vehicle. AutoNation has never tried to sell me anything my vehicle didn’t absolutely need. I know I can trust their recommendations.

Thanks for another fast and easy buying experience of a high quality vehicle at a fair price. Great work Nazir and team!

March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!

I was very happy with the entire process of purchasing my car from AutoNation. Everyone was professional, and showed a sensitivity to my needs. I would definitely purchase from them again.

I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!

It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!

I bought my Toyota Highlander from this location and have had it serviced there ever since. The service group is great and give good advice to save money and keep your car running well.

First service for new Prius. Quick response, included washing. Service completed, by appointment, in a little over 1 hour while I waited. Pleasant experience.

very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.

Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.

David took great care of me today as I stopped by to inquire about when my next service was due. I asked what time to allow and what needed to be done at this service. He outlined what was needed and gave me the estimated cost as requested. He also took care of giving my car a much needed bath! Thanks David for your assistance! Tammy

David Chang was very helpful and it was easy in and out.

David Chang and Hassan were fantastic in the service department! Totally saved the day and fixed a part for me last minute before a big road trip- without an appointment. They were polite, skillful and eager to help.

David Chang was very helping and nice. He reset service reminder and offer a car wash.

I had my car detailed at Autonation Toyota in Leesburg, they did an excellent job. I have an older car that was never detailed for more than 14 years. I kept it clean but never have the inside done. The staff there did an wonderful job. The car was like new on the inside and the price was very reasonable. Great job and thank you.

Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.

Pretty great service. I had a problem with my bill and they fixed it right away and were very polite about it. I did request, when I requested my appointment, detailing inside and outside. The outside was beautiful. Inside was not touched . . . that may be because of the pandemic, though.

Is A great attention there I had a great attention from David chang

Worst customer service I’ve ever experienced. Cashier was very rude service rep said he tried to get in touch but didn’t leave message. What a joke.whole lot of people walking around ignoring people.

I need my 15000 mile checkup and needed some recall work done which would take 5 hrs. They gave me a free loaner car do I could go home and come back the next day. My service advisor was great and I was called snd notified when the work was all done. Definitely a pleasant experience!

David Chang was very helpful, immediately helped me when I walked in and was quick to find out exactly what my car needed! I’ve always come here to do my maintenance because the staff is always honest about what exactly you do and don’t need for your car. Recommended for anyone with any age Toyota

Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.

Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.

They are a big liar they sell me a car and they told me 2.9% after one year I call the bank they told me you loan is 4.9 don’t trust those people getting loan for car from them first call your bank make sure whatever they say it’s true

This visit was quite upsetting. My past visits have been exceptional, so it was pretty shocking to have such a bad experience. It started with nobody meeting me in the garage for drop off... so, I walked in and wasn’t greeted for about 10 min... then someone finally asked me if I was being helped. They told me who my service advisor was and that it would be a bit.... I waited another 15 min. Finally, I met my advisor and he went over what my appointment was for .. the advisor printed out the vehicle forms for signature and I noticed he had the wrong vehicle... the advisor printed out the correct forms and I was finally on my way. He called me later to tell me that there were leaks that needed to be addressed, but due to the late hour, that they would have to get to them on Monday (I brought my vehicle in on a Saturday). The advisor stated that I had 2 leaks and after I questioned one leak... the advisor stated that the technician said he was unsure if it was leaking but had assumed it was. This was a big red flag for me. The advisor then apologized and dropped the cost of the repair significantly... red flag number 2.... I finally got my vehicle back on Thursday... the vehicle wasn’t washed (I asked for this in the beginning and it was on the sheet I signed) ... the sticker for the oil change was hand written (unprofessional look) I can’t state enough how very disappointing this service was. I hope it was a one time occurrence. I’ll update after another service (I’ll give them another chance, since I believe that they will correct this) fingers crossed.

Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.

This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.

Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!

Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.

I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.

Really need to work on your customer service!

Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!

The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable

Awesome Experience

The Service Department at Auto Nation in Leesburg is amazing. They are the reason I shopped there for a new Highlander in 2017. The whole group is responsive, professional, knowledgeable and just plain nice!

AutoNation Toyota has been consistently steady on the quality of service. I'm very pleased

Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.

Friendly and knowledgeable staff. Space is clean.

Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.

Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.

Quick service and courteous staff. Peter was very kind.

La atención del señor jorge fue excelente gracias

nice and professional personnel. would recommend to any and everyone.

Excellent service, great staff and a nice waiting area

I brought my vehicle in for major service. They repaired it quickly and professionally and maintained excellent communication throughout every step of the repair. Staff is very friendly and helpful and seem to go the extra mile. I would recommend this dealership to anyone! Ps. They also cleaned my vehicle inside and out, it looked like new again! Ps. They also towed it for free being I purchased from them within the last 2 years! Ohh, and they also did a multipoint inspection and took care of small issues free of charge!

The technician found a dead mouse in the car and it’s nest in the ventilation system. Of course this was not included in my 180,000 mile service but obviously taking the system apart to clean it out was something that had to be done.

It was time for a new car and I was dreading the problems associated with it, namely dealing with pushy sales people. I was very surprised at how easy it was to buy a car from Autonation Leesburg and how competitive the price was. I emailed for a quote at 10pm at night and within 20 minutes I got a response from Richard Schulze. I can not say enough about how professional Richard was during the initial emails and how efficient he was in setting up an appointment to test drive a car based on my busy schedule. I ended up buying the car based on my experience with Richard. Hopefully I will not have to buy another car for several years, but if I do I hope that Richard is still there to help me again.

David was very helpful in getting me settled in the waiting room and keeping updated on the condition of my vehicle throughout the process.

excellent service and care

Usually my experience here has been good. This time a little less than ideal. I went for an oil change and state inspection. I signed an invoice for $90+ dollars of work. When complete the work was around $135 which included a 10,000 mile maintenance which includes a tire rotation which I didn't want or need. The tire rotation was explained as the difference in price. (My car has close to 30K miles.) It's not clear how the final fee got bumped up but it was a little disappointing. Overall the dealership is professional and a pleasant environment.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

The staff were great - polite and helpful. The service was performed efficiently and quickly in less time than they told me it would take. The only complaint I have is with the coupon I used for the free oil change. When I made the appointment, I was told that even though my car was out of warranty, they will honor the coupon for a free oil change, especially since the coupon did not say a full service was required. It just said "complimentary". When I went for the appointment, they told me that my car was out of warranty and I was not eligible for the free oil change. He couldn't respond to the fact that I was assured over the phone that it would be free. I asked to see the manager and he approved it. I laud the manager for that but it is a hassle I did not need.

Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.

I got new my car with a great deal. And it is so beautiful

I bought a car here today and I was very impressed with the whole experience. I looked through hundreds of reviews for different dealerships in the area because I was worried about gender biases at dealerships. I decided on this one, which turned out to be a great plan because I got paired up with Ash! Right off the bat, Ash didn’t assume which of us was purchasing the car, which seems like a small thing, but it’s very important. Ash made sure my partner and I were informed about the car we wanted to test drive, and talked to us about his personal experience with his Toyotas in the past. It really helped us decide to go with the Toyota we saw at AutoNation instead of the other two cars we were eyeing online. There are tons of special offers and loan options that Ash walked us through. We were able to chose the best one for us. We also got a price we expected on the first try, so we didn’t have to negotiate. If you come by this dealership, ask for Ash, and he’ll hook you up with a great car.

Come see Ashraf in sales. If you are looking for a fast and easy process. Car buying didn’t suck for once!

Wonderful experience with honest and hardworking people! I am from Pennsylvania and I've traveled as far as Florida to purchase vehicles. Purchasing a vehicle through AutoNation Leesburg was the best buying experience to date. I made an appointment with Patrice, who greeted me with a warm smile and very relaxed demeanor. I was immediately comforted by him. You can feel the love of the Lord on this man and it shines through him. I also met the GM right away, who is a busy man, but he made me feel like I was his only customer. They gave me an AMAZING offer for my trade and the price they were selling the Tacoma for was the best I could find nationwide. Thank You Patrice for being an HONEST, and GODLY man. Thank you to the GM and the rest of the staff for being inviting and making the environment pleasant, even down to the staff cleaning the building. I would recommend this dealership anyone, they can be trusted. NOTE: If you are concerned about COVID (which I'm not) they follow all of the recommended health and safety standards. Thank You, Ron Soutner

I’ve always had very good service and this time was no exception. The facility itself is very clean and chairs are 6’ apart. My car is 9 years old and still running thanks to them.

Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.

Good service Good facility And customer service, I do recommen then...

I am giving my 2012 to my granddaughter so this was my last visit until I buy my next Prius in the fall. I have enjoyed having Kristin as my service rep since 2012. She is always friendly and helpful in answering my questions.

Everything is working just fine

Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!

Not the first but will be the last. Went for oil change and tire rotation and waited until it's done. After 2 hours saw the car parked on the ready line and no one called me yet, which was fine for me as the service advisor was taking his break. Approached another service advisor to ask him if he can check me out and go, he informed me that the taillight was out and need to change the bulb and it would take few minutes to change it if I want. I was happy with the advice so I won't be pulled over for that reason. After few minutes the car was ready and went to cashier to check out and pay. Asked for the breakdown and found out that they charging me $25 labour for changing $1.80 bulb. When asked if it can be waved as the car was already in the service and they could have done it and charge me for changing the bulb,the respond was ( they were working on the front of the car and that's the back of the car, so it's completely different ). Thanks

I enjoyed my recent experience buying a 2021 Toyota Venza at AutoNation. My sales person was knowledgeable on the Venza and was able to answer all my questions.

Excellent experience as always. Bryan and his team are knowledgeable, accommodating, and really know the value of great customer service!

I had service for oil change and state inspection. It was quick.

always take my car to the dealer for oil changes and any thing else that may come u[

Great and Professional Staff! Really enjoyed the process of purchasing my new Tundra Truck with them. Mike McNicholas and Kevin Foley were fantastic. I am not an easy customer - but they provided everything I was looking for - and followed up to ensure I was completely satisfied! I completely trust these folks at AutoNation Toyota Leesburg and will definitely continue to be a repeat customer!

AutoNation Toyota in Leesburg gave thoughtful and caring advice of my Prius' needs, then followed up with through and professional care at a fairly reasonable cost to me. I will return for continuing and dependable servicing.

Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.

Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!

Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.

Did regular service plus recall service in the time limit stated

Went to buy a car, our salesperson was not helpful. He did not know anything about the cars or their features.Every time we asked him a question, he had to look up online and was not sure about anything. All I was trying to do is compare two toyota different models. However, Bill the manager was extremely nice and helpful doing his role and asking us if we had any questions after we bought the car. I am very happy with my purchase with autonation toyota but recommend making an appointment with a knowledgeable sales person.

very professional

Just bought our second car from here.

great service, friendly staff and many options to cjoose from.

We were thinking about the purchase of a used 4Runner and brought it in to Justin, our service advisor for review. He was great about keeping me informed during the process. He and Bryan were engaging and personable. We purchased the vehicle and returned to have an outstanding safety recall completed and have it inspected and emissions done. Once again, they were helpful and efficient. Wish all our cars came with Justin as our service advisor!

Bought my 5th Toyota from Autonation Leesburg last week. As always my experience we great. They were even able to beat the Navy Federal interest rate making the entire last minute decision to trade in fast and easy. Many thanks to Michael in sales and Jake in finance for making this so painless.

Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.

I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.

Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.

Easy to work with to purchase and vehicle service. Would recommend this dealer.

I bought a 2018 Toyota Corolla which had some issues after driven for 3000 miles. (I even took my car to the dealership within the warranty period and they said that there is nothing wrong) The cost for repair was around $2400. I left the the vehicle at their workshop for repair. Meanwhile they appraised my vehicle and offered me an amount to buy. When I went to the dealership they refused to give that amount and made me an offer of $700 less. Worst customer service and extremely rude behavior. Do not believe until you have anything in written from the dealership. I even escalate my issue to TOYOTA USA, still no response from them.

Worst customer service, ride behavior of Acquisition Manager.

They said within 90 minutes wait and it was.

No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.

The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.

This dealership was great to work with. They definitely offered the best price out of all the dealerships I spoke with (I talked to 5 other dealers before settling on AutoNation Leesburg). I was purchasing from several states away and Nazir made the whole process seamless. Great experience.

When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.

I had the best vehicle purchase experience with Patrice Zunon-Kipre who listened to me and took of my specific car needs.

Honest expert service.

Their service is usually great, but this last time I took my vehicle for service I told the lady at the counter I needed my vehicle to be ready by 11:30am because I had to use it (I dropped it off at 8:00am) and she was like "ooh yeah it will definitely be ready by then" I called around 11:15 to make sure my vehicle will be ready by the time requested and NOT, it wasn't ready until about noon. 😓

They were professional and easy to deal with during the process. They were able to get me the car I want with the extra options and color that I asked for from another place in a couple of days. I went to them through Costco Auto program and they gave me Costco price which is good price compared to normal prices. I totally recommend them

Efficient, timely, patient.

We just moved to the area and my first experience was with Koons Toyota, and believe me there is no comparison Auto Nation wins hands down. Great service and Peter Covert was outstanding. This will be our Toyota dealership. Thank you

Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.

I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.

Excellent place for car buying friendly and easy to deal with but in my opinion

Excellent service; friendly and helpful sales staff; car is in excellent condition.

I've purchased several cars over the past 15 years from dealerships in the DMV. My latest purchase experience with AutoNation Toyota in Leesburg was extremely smooth and simply outstanding! My sales representative (Kevin F.) as well as the manager, acted as my advocates throughout the process! Collectively they ensured all my requests were adequately addressed! I HIGHLY recommend this dealership!!

Professional and courteous staff. Comfortable waiting area.

I went in for an air bag recall. Made an appointment, told it would take no more than an hour, arrived on time. Professional serviceman, I had to wait 3 hours. Typical BS.

Bryan is the best in the Service Department - attentive, detailed and always wonderful

Timely service, nice facility, professional customer service.

This is the worst dealership ever! Told my husband one thing had him come in wait few hours to tell that’s not the deal. Then text today saying the deal was back on the table and then oops sorry no again. Very rude management down I will never buy a car there never recommend anyone to buy a car there. Awful awful

My first service was super easy! I just pulled up, went inside to drop off the keys, and then got some work done. It took a little over an hour with an appointment, so I would recommend making an appointment. That being said, they did bring me the wrong car first time around and had me accidentally sign for someone else’s car. I’m lucky I noticed before I paid for their service.

Good service and I appreicate the updates and timely service. Very satisfied, excellent job My service rep was responsive and knowledgeable Great job!

Great experience as always! Fair pricing and fantastic service!

I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.

I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.

Wonderful crew. They always do a great job with my car! Just wished they were closer to where I live.

Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.

AutoNation of Leesburg has worst customer service and this is not my first experience! I only go to AutoNation because it’s close to my home not because they’re efficient.I don’t want to mention the person’s name who was helping me... he’s not really helpful! You guys need to be more efficient and customer friendly to keep up your business.

We came pick up car for test drive , than got application in. Next day came and sign papers. I like that as no needed to sit and await for finance department . It's second car from same dealership .

They are very knowledgeable , professional, and polite at the Service Department. I’m comfortable taking my Prius in for service and trusting them to keep my care safely on the road for many.years to come.

The service advisor, Tim, has been fantastic to work with. I prefer Autonation to Orisman

Great Place!! From the service experience and the buying experience. My next car will be here.

Patrice and Nasir were very pleasant and professional. Patrice helped me when I took the vehicle back in. He went beyond what was asked. I am forever grateful of the patience and professionalism of Patrice, Nasir and the service department. Nasir made sure my storage cup was located that was missing. I have already recommended 2 potential buyers to both salesmen. Thank you again. Ms. Scott

Had a problem with our 2010 RAV 4 rattling when it started, and a couple other issues. Bryan in the service department was courteous, professional, and went out of his way to ensure that we got quality service. He also found a discount which was greatly appreciated because of the cost involved the repair. Thank you!

Service is always very prompt and people are very friendly. Thanks AutoNation!

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Awesome service

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

I love the service very professional great customer service..

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Service great; added wheel alignment improve down-road tracking.

Dropped it off and picked it up with no delays. Service was complete.

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

I’ve been relying on them for service for 14 years now, and am never disappointed. I bought my last two cars there. It’s easy to make an appointment, and the waiting area is comfortable if you don’t drop off your car. The turnaround time is good too - I think only once in all that time did I feel like they’d forgotten me (and that was a very unusual repair circumstance!) In that case they found a loaner car for me, so it all worked out, plus the loaner was a hybrid model, and I’d been thinking about moving to a hybrid car. Their sales team listens, and doesn’t get pushy if you tell them you’re not ready to buy. Very happy with both their service and sales teams.

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.

Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!

Very good and courteous! speedy and clean surroundings

Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.

Excellent Service! Best Offers on Vehicles.

There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...

After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.

Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.

Service manager Peter is excellent but the repair cost is too expensive for me

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!

Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

Sold & bought a vehicle on the same day for the first time visit with Autonation/Leesburg (Bryant). Got an email offer from them on my car, prior to arrival..they honored their email offer, we test drove "new/used" vehicle and was out of the showroom in 2hrs! Easy process, friendly staff. Only problem was that salesman never went over the newly purchased car features, but may have been due to COVID situation.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Slow! Slow! Slow! Slow! Slow!

Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.

Just wish Military vets could get a discount on repairs.

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

Brian is an excellent service person who oversees the individual process

I bought a new Tacoma. Great truck, great deal and service

See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.

Great experience. Highly recommend it.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

Well done. Peter took good care of my vehicle and needed service.

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.

Bryan tate always gives me the best customer service

I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

Friendly place and good quality work, and front desk staff are sometimes helpful.

The visit was pleasant and the employees were friendly and helpful

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

Did the first scheduled routine service but car was not cleaned after service

I was torn, for over a month, on purchasing the 2019 RAV4 Adventure Lunar Moon and turning in my 2015 Corolla SE that only has 26,000 miles on it. That specific RAV4 was sold but another was found locally. There were a little bit of differences on it and I did hold out for the weather tech that the original RAV4 had in the rear. I am not happy with the $799 processing fee (which I call an admin fee), but that was that. The sign says they do not waive it...and I can read. The entire process began with Bryan (who is the perfect service rep) suggested maybe I consider a new vehicle. What temptation. (Bryan, I left you a note and if you were smart, you did purchase my 2015 Corolla that was always cleaned with q-tips, had only 26000 miles, was always parked in the "north 40" wherever I went, and always kept in a garage.) Bryant, the sales individual, was VERY patient with me; he spent 2 separate days during the decision to tearfully purchase the RAV4 or keep my Corolla. While it is still not "my favorite car", I am working on that thought. The decision to purchase that RAV4 was because the safety features it has. My Corolla did not have those features. I will be doing a lot of traveling and the safety features are a must. Thank you Bryan and Bryant ... (but I still miss my Corolla).

$799 proc. fee inflexible

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.

Professional Service Adviser, service was performed in a timely manner, great facilities.

a trusted, reputable dealership; courteous service center

Customer service excellent. Wait time needs improvement.

I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.

Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.

Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.

Their car wash bent my license plate. The service manager then tried to sell me a plate cover. I?m never coming back here. I am disgusted

The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.

Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!

Shaun Capps for your service needs best service advisor!!!!

Shaun help me get everything I needed done would recommend him to anyone!

This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!

Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.

We were very happy with the experience of buying a new car.

Very smooth and easy process from first contact to completion of the deal.

This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.

All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS

There for 10000 mile service! Service team is Superb! All the way in thru out

The service was great and the repair $$$ was minimal! Thank you AutoNation!

My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.

I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.

We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.

Friendly staff, and great service, been going there for 11 years.

Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.

Very professional attentive corteus ,clean the employees are very respectful and helpful

They have provided excellent level of service and care for my vehicle.

Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.

Hassle free andQuick buying process. Great price with COSTCO discount.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂

We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.

Mohammed Salek was helpful and I would recommend him.

We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.

Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!

Great on time, short wait and truck was perfect. We

Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.

Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).

Leesburg Toyota probably has the worse service department in the area. Having to wait for 4 hours to get multi-point inspection is way too long. Then going after service manager to finish paperwork despite car being ready outside. This was my first service after new purchase and free of charge so I guess there was no commission or money to be made.

I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.

Good Experience regarding showing the car, driving it and choose the color and operating the car.

Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.

Had great experience Would definitely return Had a lot of inventory

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

I keep coming back given the excellent customer servicer provided by Justin, the timeliness of the service, the comfortable waiting area, and the quality of mechanical inspections/adjustments.

My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.

The service representative who helped me, Morven, was very professional, and courteous. He explained the service I needed and the cost up front. I waited in the lounge and was pleased that his time estimate was correct. I think the cost of the service was fair and the quality of the work was excellent. Love the free car wash!

It took about three hours for the service men to find that a stone had gotten caught in the strut. I?m glad it was an easy fix, but I don?t feel I should have had to wait there for three hours.

AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!

I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.

Excellent service. Got my oil change done and state inspection.

Everything went great with the exception of having no shuttle service on Saturday despite the fact I was told that would not be a problem the day of service. I was 10 min from the dealership and they did not offer to pick me up, I had to Uber to the dealership to pick up my truck.

Morven Beverly in the Service Department is tops

I purchased a new 2019 Highlander from AutoNation and Kevin Foley. This is the second vehicle purchased from AutoNation in the past two years. Kevin did a great job both times working with me to find the right vehicle at the right price and the process was quick and easy in comparison to other dealerships where I've purchased vehicles. I'll go back to AutoNation because of Kevin. Thanks.

They listened to my requirement and worked within my budget. Ny sales rep., Keon Hunter was fabulous. In fact everyone I came into contact with at this dealership was friendly and professional. Highly recommend AutoNation.

I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.

Received excellent customer service during recent visit to dealership for repair diagnosis.

Received a great service at the dealership. Everything was done in timely manner. Just perfect

Bought my Tundra (2012) new and all the service has been done at AutoNation Toyota Leesburg, VA. The Service Manger/representative, Mr. Bryan Dorsey has always been OUTSTANDING as well as the service.

I wanted a very specific RAV4 - and AutoNation Leesburg searched for exactly what I wanted and found it AND gave us a great deal on it , and on our trade in. Only shop at AutoNation - no reason to go anywhere else!

My service advisor was Petet a person with professional manner and helpful,I really appreciate

I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.

The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.

My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.

My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.

Long wait for services But comfortable seats

Extremely long wait for anything! Brought my truck to just rotate tires at pre-booked appointment. Checked with service advisor one hour later - still not ready. Previously took my truck for oil changes and other services- same story... I audition, mechanic didn’t tie properly or damaged the oil plug on the oil pan - oil started leaking. I mean, how hard is to change the oil?! I will be looking for a different dealer:station

Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.

My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.

Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.

All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.

Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.

I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.

Waiting for call back on issue no follow up what i expected

Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).

Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.

in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!

Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.

I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!

Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald

I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!

Friendly and helpful people. I felt a little pressured to purchase. Nothing extreme. After all I was in a car dealership so you should expect a little pressure to buy. That's their job. I'm pleased with my purchase. It took longer than I expected but I guess that is the nature of the business.

Friendly and well-done service. Very satisfactory.

Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.

Sales rep. Was great. However, had to wait well over an hour for finance rep. because only one finance rep on duty. Not acceptable.

I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!

They are great people , salesmen so honest and so friendly

Very professional and easy to work with

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.