Recent Reviews from AutoNation Toyota Leesburg

Fast and efficient service

Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.

I Was Shopping for Toyota Highlander XLE 2021 looking around online on trurecar sent my info got some quotes from all the Toyota Dealership near by but one stands out of all the quotes Nazir Fazellyar sent me great quote on Highlander asap i then set an appointment, for test drive came to AutoNation Leesburg for test drive. Nazir Fazelyar Met Me and my Family Very professionally and treat us well and SUV was ready for us to take it for test drive . after i was done testing. I asked some questions that were properly answered and the day of the purchase. Nazir Fazelyar was our SALES ASSOCIATE at AutoNation Toyota Leesburg very knowledgeable down to earth and very friendly and exceeded my expectations. Best car buying experience I've ever had with him .I can say that he went above and beyond to get our family exactly what we wanted He secure the model I was interested in, then followed up with a great price and great out the door service. it was very professional and easy to deal with during the process He knew so much about the vehicle I was purchasing and helped me purchase my car at an outstanding price. We did all the finance part and additional service with, Olivia finance specialist and she was very nice and let us know what every paper we signed was for it went so smooth. AutoNation Dealership The staff is courteous and very professional. I definitely recommend this dealership. I Highly recommend Nazir Fazelayar and AutoNation Toyota Leesburg. I am really satisfied with the purchase and the dealer treatment.

This is my second visit at Toyota AutoNation here in Leesburg, VA. The staff here is very respectful and courteous to all guests who arrive to this specific location, no matter what service or assistance they need. One man in particular, David Cheng, was helpful in reviewing and explaining the details about my vehicle. I would definitely recommend anyone to come here for any of their vehicle needs!

Excellent service, helpful and efficient staff, and comfortable waiting area.

Everybody was friendly. I called and Marjorie took my cool and in within 1 minute she did able to put me in the system. She was very sweet and helpful. Brian was my service advisor and he was very knowledgeable and professional. He even had a couple recommendation that i need to take care in my next visit. Lindsay make the check out easy and quick. Thank you guys for everything!

The response was very quickly and correct.

I took my Toyota in for it's 10,000 mile check. Service was fast and one is treated very respectfully during the service time

Service on AutoNation Toyota Leesburg was very good, they did a good job.

David Chang assisted me in the service center today. He was very professional and helpful. He resolved all my issues.

David Chang was my service advisor and he was very nice and the service was quick. Definitely, I will go back for next service.

Service advisor David Chang was very knowledgeable about my old Toyota. He kept me updated while they checked it out and was very thorough and patient. I was very happy to have the issue resolved in just one visit.

Came to Toyota Leesburg to service my car and was lucky enough to talk to Mr. David Chang who listened to my concerns and addressed it in a timely and very professional manner! Thank you, Mr. Chang for your amazing service and listening to your clients concerns! My issue was solved within a couple of hours, I highly recommend him.

I contacted AutoNation Toyota Leesburg through Costco Auto program. Nate and Kevin provided an excellent service with patience and professionalism. It took only a few hours for us to buy the desired car. The experience was enjoyable. Thank you, Nate and Kevin for your service.

Justin was kind and knowledgeable. Our vehicle was washed and ready to go at the expected time. The service appointment was seamless. Overall, a great experience.

Patrice was very responsive and transparent. Great customer service.

I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.

Bryan is an excellent service manager and the service dept does a great job

I had a great experience working with Michael C. to purchase my new vehicle. The staff was accommodating to my unique situation and made the deal work. Thank you!

Great service center. The staff is courteous and professional. I started coming here after another repair shop tried to tell me I need a lot of unnecessary service on my vehicle. AutoNation has never tried to sell me anything my vehicle didn’t absolutely need. I know I can trust their recommendations.

Thanks for another fast and easy buying experience of a high quality vehicle at a fair price. Great work Nazir and team!

March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!

I was very happy with the entire process of purchasing my car from AutoNation. Everyone was professional, and showed a sensitivity to my needs. I would definitely purchase from them again.

I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!

It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!

I bought my Toyota Highlander from this location and have had it serviced there ever since. The service group is great and give good advice to save money and keep your car running well.

First service for new Prius. Quick response, included washing. Service completed, by appointment, in a little over 1 hour while I waited. Pleasant experience.

very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.

David took great care of me today as I stopped by to inquire about when my next service was due. I asked what time to allow and what needed to be done at this service. He outlined what was needed and gave me the estimated cost as requested. He also took care of giving my car a much needed bath! Thanks David for your assistance! Tammy

David Chang was very helpful and it was easy in and out.

David Chang and Hassan were fantastic in the service department! Totally saved the day and fixed a part for me last minute before a big road trip- without an appointment. They were polite, skillful and eager to help.

David Chang was very helping and nice. He reset service reminder and offer a car wash.

I had my car detailed at Autonation Toyota in Leesburg, they did an excellent job. I have an older car that was never detailed for more than 14 years. I kept it clean but never have the inside done. The staff there did an wonderful job. The car was like new on the inside and the price was very reasonable. Great job and thank you.

Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.

Bryan went above and beyond in his service.

Great, quick inspection. Dave took good care of me!

I had a while you wait appointment at 11 am yesterday. When I first pulled in I was thinking to myself..oh great I will NEVER get out of here as I couldn't even make the turn completely to get into the service bay area because they were that busy. Soon a man directed me to the other bay where I waa able to just zip in. Peter is my service advisor and he quickly took me in got my car all checked in and said it would be a couple hours (this was exactly what I was told when the appointment was made). He never onceade me feel rushed while asking about my car and took a few moments to explain a few things to me. The waiting area was quite full so I left and just barely over an hour after I left Peter called to say my car was done. Everything in the service area waas quick speedy and polite. Not to mention my car sparkled when I picked it up as they always run cars through the wash. Very good service and experience.

Is A great attention there I had a great attention from David chang

I need my 15000 mile checkup and needed some recall work done which would take 5 hrs. They gave me a free loaner car do I could go home and come back the next day. My service advisor was great and I was called snd notified when the work was all done. Definitely a pleasant experience!

David Chang was very helpful, immediately helped me when I walked in and was quick to find out exactly what my car needed! I’ve always come here to do my maintenance because the staff is always honest about what exactly you do and don’t need for your car. Recommended for anyone with any age Toyota

Purchased my 2004 Toyota Tundra there back in 2007 and have been going here every since for service when needed. This time, I had some emissions indicators tripping the check engine light so it would not pass VA emissions inspection. They quickly figured out the issue, ordered the part, and even unknowingly to me, ran the truck about 50 miles to reset the emissions monitors so it would pass inspection. Initially they told me that I would need to do that and bring it back for emissions test. I was pleasantly surprised. They saved me some time and a trip back there. Bryan was my service rep and he kept me informed all along the way. I appreciate their effort to go beyond what was needed to get my vehicle repaired and back in my hands.

Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.

This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.

Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!

Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.

I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.

Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!

The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable

Awesome Experience

The Service Department at Auto Nation in Leesburg is amazing. They are the reason I shopped there for a new Highlander in 2017. The whole group is responsive, professional, knowledgeable and just plain nice!

AutoNation Toyota has been consistently steady on the quality of service. I'm very pleased

Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.

Friendly and knowledgeable staff. Space is clean.

Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.

Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.

Quick service and courteous staff. Peter was very kind.

La atención del señor jorge fue excelente gracias

nice and professional personnel. would recommend to any and everyone.

Excellent service, great staff and a nice waiting area

I brought my vehicle in for major service. They repaired it quickly and professionally and maintained excellent communication throughout every step of the repair. Staff is very friendly and helpful and seem to go the extra mile. I would recommend this dealership to anyone! Ps. They also cleaned my vehicle inside and out, it looked like new again! Ps. They also towed it for free being I purchased from them within the last 2 years! Ohh, and they also did a multipoint inspection and took care of small issues free of charge!

The technician found a dead mouse in the car and it’s nest in the ventilation system. Of course this was not included in my 180,000 mile service but obviously taking the system apart to clean it out was something that had to be done.

It was time for a new car and I was dreading the problems associated with it, namely dealing with pushy sales people. I was very surprised at how easy it was to buy a car from Autonation Leesburg and how competitive the price was. I emailed for a quote at 10pm at night and within 20 minutes I got a response from Richard Schulze. I can not say enough about how professional Richard was during the initial emails and how efficient he was in setting up an appointment to test drive a car based on my busy schedule. I ended up buying the car based on my experience with Richard. Hopefully I will not have to buy another car for several years, but if I do I hope that Richard is still there to help me again.

David was very helpful in getting me settled in the waiting room and keeping updated on the condition of my vehicle throughout the process.

excellent service and care

I bought a car here today and I was very impressed with the whole experience. I looked through hundreds of reviews for different dealerships in the area because I was worried about gender biases at dealerships. I decided on this one, which turned out to be a great plan because I got paired up with Ash! Right off the bat, Ash didn’t assume which of us was purchasing the car, which seems like a small thing, but it’s very important. Ash made sure my partner and I were informed about the car we wanted to test drive, and talked to us about his personal experience with his Toyotas in the past. It really helped us decide to go with the Toyota we saw at AutoNation instead of the other two cars we were eyeing online. There are tons of special offers and loan options that Ash walked us through. We were able to chose the best one for us. We also got a price we expected on the first try, so we didn’t have to negotiate. If you come by this dealership, ask for Ash, and he’ll hook you up with a great car.

Come see Ashraf in sales. If you are looking for a fast and easy process. Car buying didn’t suck for once!

Wonderful experience with honest and hardworking people! I am from Pennsylvania and I've traveled as far as Florida to purchase vehicles. Purchasing a vehicle through AutoNation Leesburg was the best buying experience to date. I made an appointment with Patrice, who greeted me with a warm smile and very relaxed demeanor. I was immediately comforted by him. You can feel the love of the Lord on this man and it shines through him. I also met the GM right away, who is a busy man, but he made me feel like I was his only customer. They gave me an AMAZING offer for my trade and the price they were selling the Tacoma for was the best I could find nationwide. Thank You Patrice for being an HONEST, and GODLY man. Thank you to the GM and the rest of the staff for being inviting and making the environment pleasant, even down to the staff cleaning the building. I would recommend this dealership anyone, they can be trusted. NOTE: If you are concerned about COVID (which I'm not) they follow all of the recommended health and safety standards. Thank You, Ron Soutner

I’ve always had very good service and this time was no exception. The facility itself is very clean and chairs are 6’ apart. My car is 9 years old and still running thanks to them.

Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.

Good service Good facility And customer service, I do recommen then...

I am giving my 2012 to my granddaughter so this was my last visit until I buy my next Prius in the fall. I have enjoyed having Kristin as my service rep since 2012. She is always friendly and helpful in answering my questions.

Everything is working just fine

Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!

Excellent experience as always. Bryan and his team are knowledgeable, accommodating, and really know the value of great customer service!

I had service for oil change and state inspection. It was quick.

always take my car to the dealer for oil changes and any thing else that may come u[

Great and Professional Staff! Really enjoyed the process of purchasing my new Tundra Truck with them. Mike McNicholas and Kevin Foley were fantastic. I am not an easy customer - but they provided everything I was looking for - and followed up to ensure I was completely satisfied! I completely trust these folks at AutoNation Toyota Leesburg and will definitely continue to be a repeat customer!

AutoNation Toyota in Leesburg gave thoughtful and caring advice of my Prius' needs, then followed up with through and professional care at a fairly reasonable cost to me. I will return for continuing and dependable servicing.

Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.

Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!

Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.

Did regular service plus recall service in the time limit stated

very professional

Just bought our second car from here.

great service, friendly staff and many options to cjoose from.

We were thinking about the purchase of a used 4Runner and brought it in to Justin, our service advisor for review. He was great about keeping me informed during the process. He and Bryan were engaging and personable. We purchased the vehicle and returned to have an outstanding safety recall completed and have it inspected and emissions done. Once again, they were helpful and efficient. Wish all our cars came with Justin as our service advisor!

Bought my 5th Toyota from Autonation Leesburg last week. As always my experience we great. They were even able to beat the Navy Federal interest rate making the entire last minute decision to trade in fast and easy. Many thanks to Michael in sales and Jake in finance for making this so painless.

Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.

I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.

Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.

Easy to work with to purchase and vehicle service. Would recommend this dealer.

I bought a 2018 Toyota Corolla which had some issues after driven for 3000 miles. (I even took my car to the dealership within the warranty period and they said that there is nothing wrong) The cost for repair was around $2400. I left the the vehicle at their workshop for repair. Meanwhile they appraised my vehicle and offered me an amount to buy. When I went to the dealership they refused to give that amount and made me an offer of $700 less. Worst customer service and extremely rude behavior. Do not believe until you have anything in written from the dealership. I even escalate my issue to TOYOTA USA, still no response from them.

They said within 90 minutes wait and it was.

The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.

This dealership was great to work with. They definitely offered the best price out of all the dealerships I spoke with (I talked to 5 other dealers before settling on AutoNation Leesburg). I was purchasing from several states away and Nazir made the whole process seamless. Great experience.

When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.

I had the best vehicle purchase experience with Patrice Zunon-Kipre who listened to me and took of my specific car needs.

Honest expert service.

They were professional and easy to deal with during the process. They were able to get me the car I want with the extra options and color that I asked for from another place in a couple of days. I went to them through Costco Auto program and they gave me Costco price which is good price compared to normal prices. I totally recommend them

We just moved to the area and my first experience was with Koons Toyota, and believe me there is no comparison Auto Nation wins hands down. Great service and Peter Covert was outstanding. This will be our Toyota dealership. Thank you

Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.

Excellent place for car buying friendly and easy to deal with but in my opinion

Excellent service; friendly and helpful sales staff; car is in excellent condition.

I've purchased several cars over the past 15 years from dealerships in the DMV. My latest purchase experience with AutoNation Toyota in Leesburg was extremely smooth and simply outstanding! My sales representative (Kevin F.) as well as the manager, acted as my advocates throughout the process! Collectively they ensured all my requests were adequately addressed! I HIGHLY recommend this dealership!!

Professional and courteous staff. Comfortable waiting area.

I had a great experience yesterday buying my new Rav 4 from Michael Conway at AutoNation Toyota! He’s a wonderful salesman! He and everyone that I dealt with there made it a enjoyable experience! Molly Forman

Bryan is the best in the Service Department - attentive, detailed and always wonderful

Timely service, nice facility, professional customer service.

Good service and I appreicate the updates and timely service. Very satisfied, excellent job My service rep was responsive and knowledgeable Great job!

Great experience as always! Fair pricing and fantastic service!

I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.

I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.

Wonderful crew. They always do a great job with my car! Just wished they were closer to where I live.

We came pick up car for test drive , than got application in. Next day came and sign papers. I like that as no needed to sit and await for finance department . It's second car from same dealership .

They are very knowledgeable , professional, and polite at the Service Department. I’m comfortable taking my Prius in for service and trusting them to keep my care safely on the road for many.years to come.

The service advisor, Tim, has been fantastic to work with. I prefer Autonation to Orisman

Great Place!! From the service experience and the buying experience. My next car will be here.

Patrice and Nasir were very pleasant and professional. Patrice helped me when I took the vehicle back in. He went beyond what was asked. I am forever grateful of the patience and professionalism of Patrice, Nasir and the service department. Nasir made sure my storage cup was located that was missing. I have already recommended 2 potential buyers to both salesmen. Thank you again. Ms. Scott

Had a problem with our 2010 RAV 4 rattling when it started, and a couple other issues. Bryan in the service department was courteous, professional, and went out of his way to ensure that we got quality service. He also found a discount which was greatly appreciated because of the cost involved the repair. Thank you!

Service is always very prompt and people are very friendly. Thanks AutoNation!

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Awesome service

This is best auto dealership I have ever been. Everyone here is so welcoming, friendly and efficient. We got help from Mr. Manuel. He is such a gentleman. He answered all my questions without getting annoyed. Their car buying process is very smooth. They have test drive option as well. They have huge collection of cars. I am extremely happy with their service. Definitely going to recommend all our family and friends. Keep up the good work🙂😀👍

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

Very pleasant visit. The GM helped me while I was waiting for the sales rep. I had been in contact with. The no haggle policy is refreshing, but still challenging to accept that the price will not change. I had done my homework and feel I had found the best car for the best price before I arrived. I just needed to see and drive the car. All went smoothly and I closed the deal the same day. I had a good experience and felt Gene was good to work with.

I am extremely happy with the service, flexibility, consideration, and care provided by the AutoNation service department.

I love the service very professional great customer service..

My Salesman Bryant was perfect, as usual. My husband took the RAV4 in and said everything was perfect as far as customer service. We did have to pay additional $65.00 to balance the tires after rotation. In my eyes rotating tires should come with automatic FREE balancing.

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

I just purchased a 2020 Highlander Limited from salesman Nate at Toyota Auto Nation. From my first email contact with him to picking up our new car, the entire experience was hassle free, flawless and enjoyable. He found the exact color and trim level we wanted. There were no surprises or last minute attempts to add additional fees or costs. The price was at least $3500 below Factory/Federal MSRP window sticker. In my life time I have purchased at least 10 new cars. This was the most enjoyable experience of all, and we absolutely love our third new Highlander! It was well worth the 60 mile drive from Fredericksburg, VA. Please don’t change the way you do business!

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

Met a good salesman and got a nice car from this dealer. Thanks Mr. Salek

Patrice is very nice and knowledgeable, very helpful to get what kind of car we wanted. A nice place for my children to wait even in covid. Definitely endorse to my friends and relatives.

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Went here for the first service after purchasing my car in June. Employees were wearing masks.

This is my second car purchase from AutoNation Leesburg Toyota. The first wasn't as easy (7 years ago), but this time I used the Costco program. The pricing was set before I went into the dealership, and I just sat back and waited 2 months for the vehicle I wanted to arrive. Buying a car isn't fun or enjoyable, and takes way too much of your day, but my experience here was much better than I expected.

Service great; added wheel alignment improve down-road tracking.

I love this place! They did a factory safety recall repair on my car and, as always, everyone I encountered who works there was very professional and polite. The repair was done even faster than the estimated wait time and they gave my car a complimentary car wash, which was so nice of them. I bought my 13-year-old Toyota from a different dealership, but this dealership always treats me and my car as if I bought the car from them. They are fabulous.

Dropped it off and picked it up with no delays. Service was complete.

Outstanding service and very Professional. I was well taken care of .

I started my purchase from Toyota website and picked Autonation as the dealer to buy my car from because it was the closest to my home. Since the first contact from the salesperson, Kevin, everything just worked fine. We set an appointment, no rush no pressure, I asked some questions that were properly answered and the day of the purchase they find the car, trim, and color I wanted and all the process just went right. We did all the finance part and additional service with Jake, and he was very nice and let us know what every paper we signed was for. Facilities looked clean, people was very kind and cordial. I am really satisfied with the purchase and the dealer treatment. I sent them some questions that I am pretty sure they will answer for me, and I have great expectations that service experience will be as good as purchase experience has been so far.

My family and I buy many cars a year, however this had to be one of the best car buying experiences we have ever had. Our sales person: Zahedur Rahman was great to work with. The Sales Manager: Afroze Khan and the Finance Manager: Sue Kim had made the whole process easy, smooth, transparent and remarkable. Do not go anywhere else! They will work with you and will do anything they can to assist you and earn your business!

I received excellent service on my Camry at AutoNation in LEESBURG, VA. Very competent professional staff. I have been a happy customer for many years Thank you!

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

Exceptional customer service and friendly staff. 1000 miles from home, Tacoma taken on schedule and finished quicker than promised. Great experience!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Friendly, no pressure customer service. Quick to return emails or calls and very accommodating.

I was there for my initial service visit for my 2020 Camry and received horrendous service from one of their service advisors. Unfortunately I had to go back and get something else looked at. The same service advisor looked at me and basically said why was I back at the dealership for? To make the long story short, I contacted the service manager. Admir was a true professional and treated me like a valued customer. He took ownership of the issues and gave me resolutions to those issues. He walked me through what services were performed on my vehicle. Admir is the best!

I want to commend Shaun and Harold for their help and goodwill. Yesterday evening, our front tire flatted on Rte. 7 near Battlefield, and we were able to limp into the dealership hoping it could be serviced. Shaun welcomed us, and although they did not stock our size tires, arranged for Harold to drive us to the nearest tire shop in Leesburg to purchase one. We brought it back to the dealership, and they installed it for us while we waited in the warm lobby. Although we came in unannounced during a busy time, both gentlemen made it a very pleasant experience for us and got us out of a pinch quickly. We really appreciate the kindness and effort.

Some minor service: quick, reasonable price, COVID management good.

Always have good service here.

Excellent Service better than last time

Both Sam Owens and Moe Bishawi were outstanding in their efforts on our behalf. And, we drove away with a car we love!

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Thankyou for following up. I am happy you guys follow up with the reviews and take care of it.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

Great Team..Thank you

The 50K servicing of my RAV4 was pleasant. It was efficiently run, bill was detailed, discounts were many, and Folks were cortuous all through out!

Best place to buy Toyota, highly specialized service advisers and technicians . i pulled in without any service appointment but the took care of me so well . Very comfortable waiting lounge .

Great customer service experience; great prices

I just had the best experience at a dealership repair shop I have ever had. I have several cars and have been taking them to this dealership for repairs for some time, but this last one takes the cake. I am a real, repeat customer and not a paid reviewer. I was assigned to Shawn (Sean? Bearded guy with the very cool engine calling card holder) in the service desk to go over a thumping rattle coming from the back of my car. It is more of a big deal to me than perhaps someone else since I have special needs family members who are very affected by unknown buzzes, squeals, etc. Shawn/Sean (sorry, I'm trying!) was super kind, understanding and took me seriously. He spent the time trying to fully understand the issue and didn't just grab my keys and go. He made me feel like a valued customer and made my basic issue important enough that I felt like I was his only customer for the day. I initially took my car to Best Buy to get some padding installed to mute the sounds but decided to go with industry trained professionals. I am glad I did. I have worked in customer service/social media circles for over 30 years, this experience addressed a minor issue to some, but a showstopper to me that was promptly and quickly fixed. This transaction will be memorable enough that I will refer to this when I train my junior customer service agents. Amazon, Chik Fil A and AutoNation = great customer service. I should add that I have worked with other service managers there and the experience was the same every time. On a different service call I had an issue so unique there was no official fix for it, so the team at AutoNation called in specialists to work with Toyota hand in hand to create a new process. It was VERY involved and took some time to figure out, but they got it done. I highly doubt another repair shop would have gone this extra mile. Great job, guys!

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

AutoNation Toyota Leesburg is great. Had my car serviced there recently and everything was handled professionally, expertly, and with no issues. Thanks, AutoNation!

Prompt and friendly assistance and check out. Thorough review of check points and accurate reporting

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

Marta and her manager William were very knowledgeable, professional, and welcoming!! I wish we had such a great experience like this with every vehicle we purchase. Will definitely do business here again- was definitely worth the 2 hours drive. Can say enough about this amazing team!!

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Always great level of service at Toyota Leesburg. Enjoy their professionalism

60k maint on Rav4. In & out on schesule. No issues.

Excellent service!

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

Bought a 2018 Honda Pilot and it was easy and straightforward. No pressure, no nonsense. We checked out a couple of the Pilots they had, took one for a test drive and then bought it and drive home with it the same day. And they came in with an interest rate lower than that offered by the big auto financeers that advertise on the radio. They are a no-haggle, no-commission operation selling cars that pass their inspection. They also offer maintenance plans that get rolled into the financing, which we took advantage of, so I don't ever have to worry about maintenance on this vehicle. Would recommend.

I’ve been relying on them for service for 14 years now, and am never disappointed. I bought my last two cars there. It’s easy to make an appointment, and the waiting area is comfortable if you don’t drop off your car. The turnaround time is good too - I think only once in all that time did I feel like they’d forgotten me (and that was a very unusual repair circumstance!) In that case they found a loaner car for me, so it all worked out, plus the loaner was a hybrid model, and I’d been thinking about moving to a hybrid car. Their sales team listens, and doesn’t get pushy if you tell them you’re not ready to buy. Very happy with both their service and sales teams.

AutoNation Toyota Team, It was a pleasure meeting Bill, Michael, and Sue and wanted the opportunity to thank you for your assistance with the purchase of my 2021 Corolla Hatchback SE. I appreciate how you went out your way to assist me with the hybrid internet and in-person non-pushy valuable communications. Overall, my whole experience from start to finish was professional and enjoyable, as something your DMV area competition could learn from during these turbulent pandemic times. Thanks again for all your help

Prompt and thorough service!...as always. The staff is very accommodating and friendly.

Great service! Their service department staff provides answers to customer questions and gives helpful information.

Shaun is my new service advisor now. He is the best. I feel as though I have a brand new 2012 Highlander. Thank you for all your hard work, Shaun.

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

If you end up working with Marta, count yourself very lucky. She has been the best dealer salesperson that I have ever worked with. The second wouldn't even be close. She is extremely attentive and helpful, and seems to genuinely care for the customer, something that can feel rare these days. As far as I'm concerned, Automation Toyota Leesburg is very fortunate to have her on their staff. Ask for Marta, you'll be happy you did.

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Amazing customer service I went there for tire change,Mr peter handle my case and fix my issues in two hours.i got shuttle for drop n pick up.i am so glad i choose them.

Friendly from the get go! Quick and efficient service.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Had a great experience with my sales associate Samuel. He was responsive and answered all of my questions. He was very friendly and very polite as well. As far as the vehicle, I couldn’t be happier. Got almost exactly what I was looking for. The deal I got was below market average, and I didn’t have to haggle with the price. I recommend this dealership to anyone looking for a vehicle wether used or new.

I worked closely with Marta and her manager and they were amazing. They put me in my dream car and did everything they could to get me exactly what I wanted. They both went above and beyond and I am so grateful that they helped me out. They had great competitive prices and many vehicles in stock. If you’re looking for a Toyota, this is the spot to get one!

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Best car buying experience I've ever had. Mike got the perfect vehicle for me and Jake took care of the financing. Great guys. I definitely recommend this dealership.

The team provided me great before and after sales experience and plenty of choices.

Service at Autonation Toyota Leesburg is always great. They do fantastic work and they are efficient, getting you in and out as quickly as they can, while servicing your car to the highest degree.

I was in the market for a new car. I live closer to DC, so I had visited several dealerships closer to home, and had TERRIBLE experiences. On a whim, my husband and I decided to drive out to Leesburg to see a car at Autonation Toyota Leesburg. We met with salesman Michael Conway, who was an absolute delight to work with. He was kind, knowledgeable, and incredibly helpful. Sales Manager Bill King was also wonderful (and just plain nice, in an industry that seems to have a dearth of nice folks) to work with through our negotiations, and Sue Kim in financing couldn't have been more supportive and helped me decide to pay for the things I would need, while not making me feel like I HAD to buy something I didn't. Each person we worked with explained the entire process, negotiated with us to come to an agreement on price and extras without feeling like we were being hard-balled or deceived, as with some other dealerships, and we walked out with a new car. Seriously. Do yourself the favor and make the drive. I could not recommend these folks more. They are the real deal. Thank you, Autonation Toyota Leesburg, especially Michael, Bill, and Sue.

Always very flexible on scheduling. Good work and I really appreciate getting my car back washed and ready to go!

Very grateful for their help addressing a recent issue.

I bought a Toyota Tacoma at AutoNation via the Costco program. Mohammad Salek was great and the dealership helped me even after I had purchased the truck. Very positive experience, no tricks and I got exactly what I wanted.

I had missed an appointment on Tuesday so came in on Saturday and explained to Kristina that I needed regular maintenance as check lights came on, on my 2019 4Runner. She was gracious enough to get me in. She gave me a call when it was all done and I came in for pickup. Thank you

Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!

Just have to leave an excellent review for excellent service at all levels. I was in the market for a 2021 RAV4 and went through 4 dealerships. All were marking me up and unwilling to negotiate, explain their pricing methodology or find common ground but then I came across AutoNation in Leesburg. Bryant Tate was my sales associate and exceeded my expectations. He knew so much about the vehicle I was purchasing and helped me purchase my car at an outstanding price no competitor could compete with. This location also offered me discounts that locations in MD didn't have. My experience with the financial rep Jake Nelson was also outstanding. I had an issue with my tags but Jake was willing to take care of it within one phone call. I've dealt with many financial reps in previous dealerships and he was easily the best. He presented me many options to help protect my vehicle or compliment the purchase which helped me make an informed decision. Overall, if you are from the DMV area I would make this your first stop for car purchases. The hour drive from Maryland was well worth it, thank you!

Great place Great People!

Worked with Salesman Kevin - wasn't aggressive like traditional salespeople. Manager Bill - was engaged. Although they didn't negotiate on the vehicle itself, they did make it a point to provide extras to include, great detail job, mats, buffing, headlight detailing, etc. Plus, they covered repairs totaling 1800 - which was great. No need to get new brakes or tires! Also, Jake in Finance is quick and straight to the point. Pretty seamless process! My son is extremely pleased with his new Lexus RX 350 and so am I - (overall reasonable deal).

I only had my car inspected for Virginia.

Very good sales team, Michael Conway was our rep. I can say that they went above and beyond to get our family exactly what we wanted. Their service department is quick and efficient as well should you need anything done in the future. I will be returning to give them more business. Overall 5 star experience from A-Z!

Very good and courteous! speedy and clean surroundings

Even though it took 1 1/2hrs to do a 6 month check up and oil change on the car, it was effortless! And they washed my car! I made the appointment online and it was easy in and out. The waiting room was clean, comfortable, social distance provided along with beverages and WiFi. Bryan gave me a 5min warning my car was ready! Great job!

Autonation is a top tier Toyota dealership. I had been researching Toyota Camrys for several months upon meeting Toyoya Consultant, Patrice. He was professional, kind, and helpful. I traveled from out of town and left with the Camry I had been dreaming of. Overall 10/10 recommend this dealership. The facility is beautiful, the prices are reasonable, and most importantly, team members operate with utmost integrity and exceptional customer service.

Very positive experience! I was particularly impressed with my salesperson, Patrice. He worked very hard to secure the model I was interested in, then followed up with a great price and great out the door service.

We had a rocky start the first day we were trying to look at cars. We were walking out the door after about 15min, when Umar helped us out. Long story short, we ended up scheduling an appointment with him for his next work day. In spite of the initial experience, the reason why I'm giving 5 stars is the following: -Management reached out to me about my experience and then also followed up with me in person to ensure it was resolved -Umar is a hard worker and was very pleasant to work with -Very transparent about pricing and info, and explained their policies well -The used car we wanted was better than described and was a great price Thank you!

Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.

Excellent Service! Best Offers on Vehicles.

It was a simple 25k servicing for my 2019 Corolla HB, but Shawn and team at AutoNation provide top notch service with timely updates.

There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...

I had a huge issue with 2 very rude employees, but Admir, who is a supervisor, eventually remedied the situation and made everything right. He is an asset to the company. I hope the 2 employees get the proper training and support that they need.

After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.

Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.

Best service & experience ever! Everyone I encountered during the service of my car at AutoNation was so nice and amazing! Thank you so much! I am extremely happy! 😃

Excellent customer service and they are there in times of need especially during this time of pandemic. They respond in times of need! And I love my Yaris! Thank you so much and you are highly appreciated. Thank you also to Kevin who interceded for what I needed and to the manager who made this all possible for me to continue working .

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

This place has consistently proven to be the best service in the DMV, with very reasonable prices. Rest assured it is hands down better than the Chantilly location.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

Peter Covert worked to fit me in on a snowy day and I was without windshield wipers. He made all turn out well. Have worked with Peter often and he has always been courteous and helpful!

Justin and his team really 👍🏻

Justin Embry and the ladies in the customer service area are top notch each visit 😃.thanks for always taking care of my now 7 year old highlander ..keeping it running like a top.

Great!

I was very happy with my sales person at Toyota. Michael is a knowledgeable young man who was not high pressure. He was genuinely interested in educating me about the car and finding a car to suit my needs. We did have to wait a long time to get to the finance office, but I think they just happened to have a lot of customers.

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

Very good service

Sean is the man

I drove 3 hours just to buy a vehicle that was listed online from this dealership. I was greeted with friendly staff that were accommodating and willing to make my car buying experience a great one! Shout out to Patrice, he’s a straightforward salesman that ensured I was happy during the sales process.

I just purchased a new 2020 Rav4 a few days ago. Our sales associate - Mr. Goksel Sahin was very friendly and answered all our questions. Me and my wife decided to purchase upon our first visit due to his presentation. Highly recommend Goksel Sahin and AutoNation Toyota Leesburg.

Friendly and fast. Made trading in my car for a newer one very easy.

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

Good people behind the service desk and good people working on the car. Peter found a way to get it all done, and done well.

Sales agent Ashraf and his Manager Louis were personable and worked out in every possible way to make sure my purchase at AutoNation was to my satisfaction.

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Excellent service

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

This is the third time in six years we’ve purchased a car from AutoNation Toyota Leesburg the salesman Sal Was amazing, management was incredible and the service we got is unbeatable. Jake the finance guy was amazing as well make sure he shopped around and got us the best APR with a bank we trust. I’m a person that likes to go back to places I trust and I trust them as much as you can. I look forward to purchasing more vehicles from them because of the professional and the sense of team you feel When you walk in the door. Even during this time it was a pleasurable experience. I recommend them 100%

Had a fantastic experience working with Nathan. He was one of the nicest car salesmen I've done business with. Overall, the whole location has a friendly atmosphere

Couldn't be happier with this particular dealership and the Sales Associate, Patrice Zunon-Kipre, that helped me with both lease transactions I've executed with AutoNation Toyota Leesburg. I'd also like to mention the Sales Manager involved, Luis, who was also instrumental in helping us reach an agreed upon price. Keep up the good work and I'll be quick to refer anyone looking for a Toyota, whether new, used or otherwise, to AutoNation Toyota Leesburg.

Sold & bought a vehicle on the same day for the first time visit with Autonation/Leesburg (Bryant). Got an email offer from them on my car, prior to arrival..they honored their email offer, we test drove "new/used" vehicle and was out of the showroom in 2hrs! Easy process, friendly staff. Only problem was that salesman never went over the newly purchased car features, but may have been due to COVID situation.

Peter is great to have as a service advisor due to his level of communication and professionalism. I look forward to working with him again.

Update: I wanted to give a shoutout to Amanda McManaway, title clerk. She has been tracking our new license plates for us with very limited communication from the DMV where the car was originally purchased. Long story short-she has been very communicative, persistence and kind. We appreciate your help Amanda and have been super impressed by all the customer service at AutoNation Leesburg! We live in Asheville, NC and when I saw our ideal Toyota Sienna come available at AutoNation of Leesburg I was skeptical to make the trip up. Then I called Sahin Goksel and he was beyond nice. He answered all my questions and was very responsive to my texts and changing travel arrangements. I had to fly up last minute and he even picked me up from the airport. The car was beyond my expectations and the whole experience was seamless. Goksel was courteous, very laid back and professional. I am so glad I took a leap of faith and trusted this dealership, it was worth the trip to get the ideal car and customer service I wanted. We tried other dealerships and did not experience this level of service. Thanks again AutoNation!

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

I took my 2020 RAV4 Hybrid in for service for a rattle in what I thought was the driver's door and it was not serviced properly when I got my oil change. After writing a review on Cars.com, I got a call from Mike, the manager and he was concerned I did not get good service and I took the car back in. I got red carpet service this time; turns out it was faulty crossbars on the roof and Toyota replaced them at no charge. Mike followed up with a phone call to insure the problem was fixed. I would recommend AutoNation to anyone. I have bought two Toyotas from them and had them both serviced here. I knew I could count on them to always come through on their promise of good customer service.

And I have a great new car to me! It's a 2014 Nissan Bursa and I am a Happy Camper! All at the dealership were nice and worked well with me!

Great deals, fast service

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

Excellent service and always with a smile! Great place to do business!

I had a leak resulting in water on my passenger side floor and had no idea where it was coming from. They diagnosed it in no time and had me on my way !]

Went in on August 1st to buy a vehicle and had the best sales person ever. Kevin Foley was Fantastic!! He did not pressure me into getting something I didn't want. He took the time to explain the details of the vehicles I test drove. He was very pleasant to work with. I had a great experience because of him. I am very pleased with my entire experience from beginning to end. This is a great place to get a car.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

I've bought cars from Mazda, Nissan, Honda, and Ted Britt Chevrolet. My fantastic experience with AutoNation Toyota yesterday makes me wish I had visited them first. If I ever need a new car, I'll be back to see Samuel Moore. Keep it up guys!

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

After going out to lunch for the first time in months I returned to my car to find a broken side view mirror. I didn’t touch it but went straight to AutoNation Toyota Leesburg to ask if they could tell me what a new side view assembly was going to cost me. I walked into the service department and Morven went to my car to look at it, was able to snap it it back into place, checked that the motor was still working and sent me to the parts department to order just the glass. He saved me hundreds of dollars and even offered to snap it in when I got the part. When I got the glass the next day, true to his word, he came right out and popped the glass in. Total cost $47. I am grateful to him for his honesty and his extra helpful attitude.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Morven in service is AWESOME!! As always! Thank-you Morven for being you!!

I have always been satisfied with AutoNation Toyota in Leesburg with how well they service my car. I have a 2008 Avalon and the care given is as though my car was newer. I told my rep what I was experiencing and they listened intently to me to fully understand what I was experiencing with my car. I was so satisfied, no!. I was extremely satisfied with the overall results.

Worst experience I ever had calling into a dealership ever. The guy I called kept cutting me off constantly and then literally hung up on me. Update: GM is very professional and fixed the situation, I would highly recommend going here, one bad apple does not spoil the entire bunch!

As always, great service. And thank you so much how you handle the COVID-19 situation while minimizing the impact on your customer service.

Slow! Slow! Slow! Slow! Slow!

Great service staff. As part of my safety inspection and oil change, they identified a broken light and rather than me having to pay the $700+ repair through them, they're letting me fix myself and return within 15 days to prove its fixed. Yes, most all shops allow for this but they actually recommended a fix which is going above and beyond. That's another reason I keep going Leesburg Auto Nation for all my Toyota needs.

In this time of pandemic they do not delay the service of your car, they offer other services very good customer service

We went to Auto Nation Toyota for a lease return last week. The team led by Manager Bill and his associate Patrice Zunon- Kipre were extremely professional and worked out the best ways and made our transition from a lease buy out to a new car in the most simple, easy and beneficial way. This was our best deal and we are very happy. Our sincere appreciation to this team- Thank you

Just wish Military vets could get a discount on repairs.

Highly professional and extremely personable.

I was just looking to test drive a vehicle since I was in the area and noticed this location had just shy of 5 stars with over 1500 reviews. I had NEVER seen a car dealership with that much positive feedback, so I was skeptical. I have purchased/assisted in the purchase of 5 vehicles within the last two years, and I can honestly say that 1 out of 5 of those experiences were pleasant. I test drove the RAV4 Hybrid and that's where I met my Salesman, Zahedur Rahman. Mr. Rahman was great with me that first visit. He was not pushy and let me enjoy the test drive without pressuring me into buying now. It was due to this unexpected, lovely experience with both Mr. Rahman and the Sales Manager, Afroze Khan, that I decided to forgo the 5+ closest Toyota dealerships and give AutoNation Toyota Leesburg my business. I bought my RAV4 just yesterday and believe me when I tell you I got an amazing deal. Not to mention their incredible customer service (which I tested thoroughly). They work quickly and efficiently and make a rather stressful process feel just a tad bit better. If you're in the market for a new Toyota I highly recommend this dealership!

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

A huge thank you to Samuel Moore. My dad bought his first Toyota at the age of 87 this weekend, and we thought Samuel was an awesome salesman. Really appreciated the atmosphere and getting to work with him!

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

I was looking for a particular truck and I found exactly what I wanted at AutoNation in Leesburg,VA. I live in PA and Jorge Gonzalez worked with me long distance to help me get the truck and to make the transaction smooth and quick! Everyone that I met at the dealership was friendly! Even though it is a bit of a drive, I would go back!

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

Brian is an excellent service person who oversees the individual process

I bought a new Tacoma. Great truck, great deal and service

Great experience. Highly recommend it.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Bryan tate always gives me the best customer service

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

The visit was pleasant and the employees were friendly and helpful

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

I was torn, for over a month, on purchasing the 2019 RAV4 Adventure Lunar Moon and turning in my 2015 Corolla SE that only has 26,000 miles on it. That specific RAV4 was sold but another was found locally. There were a little bit of differences on it and I did hold out for the weather tech that the original RAV4 had in the rear. I am not happy with the $799 processing fee (which I call an admin fee), but that was that. The sign says they do not waive it...and I can read. The entire process began with Bryan (who is the perfect service rep) suggested maybe I consider a new vehicle. What temptation. (Bryan, I left you a note and if you were smart, you did purchase my 2015 Corolla that was always cleaned with q-tips, had only 26000 miles, was always parked in the "north 40" wherever I went, and always kept in a garage.) Bryant, the sales individual, was VERY patient with me; he spent 2 separate days during the decision to tearfully purchase the RAV4 or keep my Corolla. While it is still not "my favorite car", I am working on that thought. The decision to purchase that RAV4 was because the safety features it has. My Corolla did not have those features. I will be doing a lot of traveling and the safety features are a must. Thank you Bryan and Bryant ... (but I still miss my Corolla).

$799 proc. fee inflexible

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.

Professional Service Adviser, service was performed in a timely manner, great facilities.

a trusted, reputable dealership; courteous service center

Customer service excellent. Wait time needs improvement.

I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.

Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.

Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.

The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.

Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!

Shaun Capps for your service needs best service advisor!!!!

Shaun help me get everything I needed done would recommend him to anyone!

This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!

Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.

We were very happy with the experience of buying a new car.

Very smooth and easy process from first contact to completion of the deal.

This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.

All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS

There for 10000 mile service! Service team is Superb! All the way in thru out

The service was great and the repair $$$ was minimal! Thank you AutoNation!

My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.

I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.

We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.

Friendly staff, and great service, been going there for 11 years.

Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.

Very professional attentive corteus ,clean the employees are very respectful and helpful

They have provided excellent level of service and care for my vehicle.

Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.

Hassle free andQuick buying process. Great price with COSTCO discount.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂

We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.

Mohammed Salek was helpful and I would recommend him.

We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.

Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!

Great on time, short wait and truck was perfect. We

Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.

Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).

I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.

Good Experience regarding showing the car, driving it and choose the color and operating the car.

Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.

Had great experience Would definitely return Had a lot of inventory

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

I keep coming back given the excellent customer servicer provided by Justin, the timeliness of the service, the comfortable waiting area, and the quality of mechanical inspections/adjustments.

My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.

The service representative who helped me, Morven, was very professional, and courteous. He explained the service I needed and the cost up front. I waited in the lounge and was pleased that his time estimate was correct. I think the cost of the service was fair and the quality of the work was excellent. Love the free car wash!

AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!

I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.

Excellent service. Got my oil change done and state inspection.

Morven Beverly in the Service Department is tops

I purchased a new 2019 Highlander from AutoNation and Kevin Foley. This is the second vehicle purchased from AutoNation in the past two years. Kevin did a great job both times working with me to find the right vehicle at the right price and the process was quick and easy in comparison to other dealerships where I've purchased vehicles. I'll go back to AutoNation because of Kevin. Thanks.

They listened to my requirement and worked within my budget. Ny sales rep., Keon Hunter was fabulous. In fact everyone I came into contact with at this dealership was friendly and professional. Highly recommend AutoNation.

I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.

Received excellent customer service during recent visit to dealership for repair diagnosis.

Received a great service at the dealership. Everything was done in timely manner. Just perfect

Bought my Tundra (2012) new and all the service has been done at AutoNation Toyota Leesburg, VA. The Service Manger/representative, Mr. Bryan Dorsey has always been OUTSTANDING as well as the service.

I wanted a very specific RAV4 - and AutoNation Leesburg searched for exactly what I wanted and found it AND gave us a great deal on it , and on our trade in. Only shop at AutoNation - no reason to go anywhere else!

My service advisor was Petet a person with professional manner and helpful,I really appreciate

I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.

The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.

My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.

My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.

Long wait for services But comfortable seats

Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.

My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.

Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.

All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.

Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.

I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.

Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).

Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.

in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!

Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.

I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!

Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald

I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!

Friendly and well-done service. Very satisfactory.

Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.

I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!

They are great people , salesmen so honest and so friendly

Very professional and easy to work with

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.

Been going there since 2008 for service and it’s been consistently well done. Professionals doing thorough work.

This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.

I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter

worse car dealership i have ever dealt with. everytime a new issue. service is rude, cant cannot get the make of my car correct, service plan incorrect in system, and they charged me for prepaid services then refunded me only partial money!!! every-time is a nightmare!!! stay away from here!

Both sales and service are the best. Not only do they beat larger dealer's prices, but the sales people are great to work with. I'll go back to Bryant again for my next Toyota. I've always been pleased with the Service Dept. as well. They really look out for safety, and they give me confidence that they a real pros at what they do. Morven has been wonderful and so helpful to work with. The only thing that could improve is the people that answer the phones are sometimes short, as I'm sure it's very busy in there, but they need to be a little nicer to the callers (we are your customers). Once you are there, though, everyone is great. Highly recommend.

I went there to get my oil change done and some recall work. I decided to wait for it and it really did not seem that long at all. The waiting room is large and comfortable and my service advisor kept me post on the progress and when my truck would be ready.

Completed the inspection on time and within the cost estimate they provided.

We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)

Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.

Scott MacLeod, service mgr, was fantastic. Tori(?) was great at getting my car in for service quickly. Price was exactly as Scott quoted and my car was actually done quicker than expected. Bravo!!!

I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.

Had a frustrating experience to purchase a used vehicle. Usually people complain because used car sales are relentless and call constantly. I have to say I had the exact opposite situation. I was interested in a car and did not receive one phone call, I had to keep calling for status. The process took about 3 weeks from when the car was posted on the website to when we purchased it. There were a number of delays in the mechanic and body shop but no one called to give an update. Even the day the car was available we found it back on the website - no phone call. Then the car purchase was painful, it took over 3 hours even though we were paying cash. To add insult to injury we called after the purchase to inquire about something and did not get a call back.

Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!

Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.

My first mistake was buying a used BMW from a Toyota dealer. My second was bringing the BMW to the Toyota dealer 90 days after I purchased it, as they requested. So, I brought it in on April 2nd. When I left, they recommended I do not bring it to them, I bring it to a shop that specializes in BMW’s. Seemed like sound advice. The end of June, I brought it to a shop that specialized in European Cars. That’s when my trouble began. I should have been warned when the second shop couldn’t get the oil drain plug off. They said the last person who changed the oil (Leesburg Toyota) seems to have used the power drill to tighten the bolt. It took them a while, but they did eventually get it off. The problem occurred when they went to rotate the tires. The last people to touch any of the tires (Leesburg Toyota) used the same power drill at full torque on the tires as well. So, $1200 later the shop was finally able to drill the log nuts off the tires. Oh, by the way, the tire and rim protection I purchased covers road hazard. Not Toyota service department hazard. Over the past 8 years or so, I have purchased 4-5 cars from them, including a then brand new 2017 Highlander. None of my cars they will ever see again, and when it is time to purchase there are other Toyota dealers in the area. No more.

Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!

We were treated great as usual. This is the 7th vehicle we have bought from them

Had the best dealership service experience ever! The service rep, Bryan, was polite, cheerful (even at 6:30am) helpful, and answered all my questions. He made sure my vehicle was given top notch service. The manager, Larry, was friendly and interested in my service experience. The courtesy shuttle was efficient, safe, polite, and friendly. I spoke with Linda to book my appointment and she was knowledgable and professional. I have not gone to a dealer for service in a LONG time but recently started working near AutoNation and decided to give them a try. They went above and beyond my expectations. My only regret is that I didn’t buy my vehicle from them! You can tell a lot about a place by their service. Well Done Bryan and team AutoNation!!

Friendly staff. Accommodated me without an appointment on a busy Saturday. Gave me suggestions for additional services but did not pressure. Repeat customer.

I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.

It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.

Service is great everyone is helpful

Personable Team

I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

above excellent customer service from Mr. Nazir Fazelyar .

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

Appreciated the paper mats and plastic seat cover used prior the service

Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.

Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership

Bryant Tate made the car-buying process simple and smooth. Love my new wheels.

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.

This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.

buen customer service y rapidez

Samuel was very knowledgeable and helped me get the car quickly.

Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I

The whole process was very smooth and painless. Each Department was very professional and efficient.

Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.

I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk

The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.

They give the lowest price. They take good care of customers.

Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.

Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.

Very attentive staff in pleasant surroundings. Finished before predicted time.

Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.

One of the nicest shops I’ve ever been to . Just purchased a used Porsche Cayman S . Thanks to Brian Tate and William King for making a dream come true .

I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.

worst service quality. Would not recommend to anyone.

Had my Toyota inspected. In and out in less than an hour. Very satisfied.

I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.

I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!

Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.

Very happy with the service.

From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!

From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.

great dealer to buy and get the service by this dealer

No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.

My sales person was instrumental in setting me up for this car great Value for the dollar

great service.