I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.

The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.

Extremely long wait for anything! Brought my truck to just rotate tires at pre-booked appointment. Checked with service advisor one hour later - still not ready. Previously took my truck for oil changes and other services- same story... I audition, mechanic didn’t tie properly or damaged the oil plug on the oil pan - oil started leaking. I mean, how hard is to change the oil?! I will be looking for a different dealer:station

Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.

Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.

All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.

I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.

Waiting for call back on issue no follow up what i expected

Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).

in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!

Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.

I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!

Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald

Friendly and helpful people. I felt a little pressured to purchase. Nothing extreme. After all I was in a car dealership so you should expect a little pressure to buy. That's their job. I'm pleased with my purchase. It took longer than I expected but I guess that is the nature of the business.

Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.

Sales rep. Was great. However, had to wait well over an hour for finance rep. because only one finance rep on duty. Not acceptable.

They are great people , salesmen so honest and so friendly

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.

This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.

I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter

First walk in was not pleasurable. Working with new sales man I was told to sit in the chair and answer questions before I could test drive a car. It took about 30 minute before I could finally see and drive a car. Bill, the sales manager was polite and it may have been the new sales person that caused the delay issues. Upon returning the second time the sales manager Afroze was great and the salesman Patrice has been excellent. I would give them 5 stars. Aside from the walk in experience the only other negatives were the time it takes for the business manager to wrap up everything and get you out the door - about 2 hours. Although he was very professional and helpful. Also the time it takes to get extra protection accessories like side molding , PPF, etc and get it installed takes too long. It has been 2 weeks since I purchased the car and I still don't have everything installed.

Completed the inspection on time and within the cost estimate they provided.

Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.

I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.

I spent 6 hours at this dealership after already having worked out the price beforehand. They were short staffed the day after a holiday which is a serious professional mistake. 2.5 of those hours were spent waiting in line to talk to finance. One would assume that a dealership would know when the busy times are and schedule their staff according. I ended up being extremely late to a family function because of this. The only reason why I still bought from here is because their salesman, Jorge, was a huge help to me.

Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!

Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.

Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!

We were treated great as usual. This is the 7th vehicle we have bought from them

I was at Autonation 5 times to purchase a used car. Three of the times were not good experiences. Kept waiting one hour once and one and a half hours on another occassion when I had an appointment for a specific time. They lost my license plates the last visit which was ridiculous. If you want to be treated even marginally well don?t go to Autonation Leesburg until they decide the customer does matter.

I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!

We requested for some information about the required maintenance , someone named Krystal was showing so much of an attitude. She was not at all helpful. Very dissappointed . Will never go back here.

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

The appointment was for a scheduled service and it was performed promptly and correctly. I was having an electrical problem and it was due to an inherent problem with the system and not fixable. The rep explained the situation and a workaround.

Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.

It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.

Personable Team

I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.

Best auto service department in the area- they care for you car like it was their own!

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

above excellent customer service from Mr. Nazir Fazelyar .

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

Appreciated the paper mats and plastic seat cover used prior the service

Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.

Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership

Bryant Tate made the car-buying process simple and smooth. Love my new wheels.

This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.

They are lack of attention, they looks like they know what are they doing but they don't. These day a dealer is hard to be trust. No wonder if this place have a huge employee turnover. They asked me if I want to wash my car and they missed that twice. don't bother to give me an offer if you can't maintain what ur promises to ur customer. they also forgot to put back my wheel cover twice and I have to comeback another time. Very disappointed with untrusted people!

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers’ needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. Mr. Josselyn remained available and finished out the transaction making sure everything was done to our satisfaction, reviewing info and reminding me I could call anytime with questions or concerns. I left happy and relieved with a beautiful reliable vehicle. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.

This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.

buen customer service y rapidez

We had a great experience buying a new highlander thanks to our awesome salesman Gene! He worked with us every step of the way! Would definitely buy from him again!

Samuel was very knowledgeable and helped me get the car quickly.

Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I

The whole process was very smooth and painless. Each Department was very professional and efficient.

Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.

I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk

The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.

They give the lowest price. They take good care of customers.

First of all I tried to make my appointment for oil change by phone and nobody answered on service department I tried 6 times then I finally made my appointment on the website the day of my appointment I get my oil change and I asked to get my tires rotated the service the customer service person did everything right but the mechanics didn?t rotate my tires and I got charged 30$ for it I?m really disappointed for this matter because this shouldn?t happen to any customer in a famous dealer like Toyota.

Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.

This is a nice place, I'm not local drove there for a good deal and thats what i got. Had money in hand and everything was quick and smooth. Only critique is the detailing of the vehicle could have been better.

Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.

GREAT experience. Our salesman Ash was wonderful, and the managers and finance were so friendly! They know how to treat the customer with respect and professionalism. We will be returning for our business the next time we buy! LEAPS and BOUNDS ABOVE other dealerships, especially Jones Junction! They kept our budget in mind while giving us everything we could have asked for and more. Very pleasant experience from start to finish! HIGHLY RECOMMEND!

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

Whatever described in cars.com was totally wrong when i came to the dealership that means the price i looked at cars.com was totally different when i came to dealership. Its fool or hoax. I wont believe this website again.

The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.

Very attentive staff in pleasant surroundings. Finished before predicted time.

Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.

No hassle. No phony sales pitch. Friendly satisfied the customer Prompt service. Good price

One of the nicest shops I’ve ever been to .

I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.

worst service quality. Would not recommend to anyone.

I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.

Had my Toyota inspected. In and out in less than an hour. Very satisfied.

Although I'm very pleased with my new vehicle as well as the service that Ash was able to provide, the entire process was very slow. It took 5 hours to complete even though it took me only 20 minutes to make my selection. Much too long with too many trips on Ash's part to the desk with all of the White Shirt boys. Kay (the financial gal) was very efficient. Put her in charge of streamlining the back and forth and I bet the next sale can get through the process in one or two hours.

I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.

I just wanted to say thank you so much to Justin Embrey in your service department. I stopped in today without an appointment and he greeted me with a smile just like my last visit. He was quick to assist me and even found something in my car I didn’t even know I had and saved me $140. Thanks so much for the kindness. I appreciate it and will definitely be recommending you to friends.

I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!

Everything was perfect

Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.

Very happy with the service.

From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!

From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.

great dealer to buy and get the service by this dealer

No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.

Our experience with Mr. Mohammed Salek (Sales Associate) was excellent. If in the future we have to buy a new/used car we will look for his help. The only reason we did not mark 5 starts in the Buying Process is that we had about 4 hours delay to settle the bill, even though we paid in cash. We suggest that you improve this area of the business with more trained, efficient and friendly personal.

My sales person was instrumental in setting me up for this car great Value for the dollar

My husband and I took my mother-in-law there to shop for a truck. Jorge helped us out. He was so patient with us (three people with three opinions shopping for one car) and truly went above and beyond to help us find a truck. The sale didn’t work out for us, but he deserves a kudos because he is a genuine person and is very good at what he does. Thank you, Jorge. We will come to you for any future Toyota sales!

great service.

Brought my Prius here for service. They said I could be charged up to two hours of labor depending on what the problem was. Turned out they spent less than 30 minutes on my car but decided to charge me the full 2 hours anyway. I went to pick up my car and they had negliglently left something on and killed the battery. They we're very unapologetic. Will never be coming here again.

I had a positive experience with AutoNation in Leesburg. I was assisted by Mr. Takla (Mark) and Ms. Stansbury and they were both very knowledgeable and straightforward with their answers to questions. Mr. Takla in particular made the experience more personable and I appreciated his manner as a first-time buyer.

It started out pretty rocky, but in the end we all had a virtual group hug. The rocky part is below, but the rosy part and the end is here. Unfortunately, due to the challenges I faced in repairing my vehicle for the torque converter extended warranty, the General Manager, Mike had to get involved. Once, he was involved the entire process was delightful. He handled my situation personally, which I can only imagine how busy he is. The level of customer service I experienced was without a doubt top notch. I didn’t think it was possible, but you have won me over. My car is now perfect thanks to your willingness to work with me! I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Mohammed was great finance department not so great when working with our credit union.

Great dealership good quality products great salesman and great buying process support.

If I could give this dealership no stars, I would. I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Wonderful place to take your car for service!! Everyone is super nice. All the service writers and mechanics really care about their customers and it shows

Great team work, Bryan Dorsey in service and Wade the mechanic are the best to work with. Great job and customers service.

Just a routine 60K scheduled maintenance, but the team treated us with great courtesy and efficiency. They even found some ways to save us a few bucks.

Very helpful, friendly staff. No price haggling and good value for the money. Good experience.

Myself and my husband found the sales process very informative and stress free with salesman Mohammad Salek. There was no pressure and we both would recommend him.

I waited at Toyota AutoNation Leesburg while my advisor and the team performed the 10K mile Maintenance. The seating, free coffee and water in a pristine clean environment are all very nice. Free WiFi is provided and televisions are available if one’s interested. I didn’t have very long to enjoy all of this as AutoNation completed the servicing on my Toyota Highlander in just a little over an hour. Very pleased!

Purchased my new car in Aug. Great experience. Just Ran over a nail and needed a new tire. They wanted $245 including balance. VA tire and auto $174 including balance for same tire!

Purchased a car November 10 and drove it after dark for the first time on the 13. I discovered my overhead lights were not working and called Bryan (who sold me the car) the next day. I have Wednesday’s off so he said to bring it in and they would take care of it since it should have been found during inspection. When I arrived at the Service Department, it turns out the appointment was never made and I was forced to reschedule. I had plans to visit family for Thanksgiving so I made the appointment for the Wednesday following my return. The interior light needs to be completely replaced and, because of the time that has passed, I am responsible for the charges. They offered a discount but if my original appointment had been entered in the computer, it would have been a different story. I love the car and have zero issues on how I was treated during the sale, but I’m a firm believer in keeping your word. I hope the couple hundred bucks they saved was worth it.

Nathan Burgette, Sales Associate was excellent. The entire experience of buying a new car was above our expectations.

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

Was very pleased with the service.

I'm very happy with the service received. Also, Justin my service adviser was excellent.

From the start, there was careful attention to finding the exact car we wanted. No pressure, just friendliness and willingness to make us a satisfied customer.

Came in to ask about a specific vehicle we saw on their website. Asked a manager about it. Since it wasn’t at this location, they wanted us to look at another car which is four years older with more miles on it. Basically pushed me off onto a sales person without a second glance, without bothering to tell me where the car I wanted to see is located.

Excellent customer service and they go above and beyond in getting the job done. Thank you guys!

Perfect - All staff, specially Sales- Mr Mohammed Salek

Had the best experience today with Sales Manager Louis Lucas who saved the day when our Sienna wouldn’t start and our family with two sleeping babies was stuck! Mr. Lucas drove to our location (on a late Sunday afternoon when the service dept was closed) and found the simple (but odd) solution to the problem. He wouldn’t let us pay him. A true gentleman. Didn’t even wake the kids! Very thankful for people like Mr. Lucas in our community. Thanks @autonationtoyotaleesburg

Pleasnat experience. Knowlrdgeable and helpful sales person.

No one greeted me when I pulled into the Service Bay. The Service Advisor was not at all knowledgeable when I asked about recommendations for new tires. Also explained a problem with the door locks and advisor did not seem interested and did not look at the car to see the problem. Asked to speak to the manager and was told he was busy and not available. I left the dealership and went to Goodyear for brakes and tires. Wow, I have been getting our cars serviced here for over 25 years and I have never been treated like this. Big disappointment, avoid this dealership for service.

Ashraf Islam was our sales associate and he was awesome. He was patient with communication and gave us all our options to include ordering a 2019 TRD Pro 4Runner as the one we originally inquired about had sold. He was available when we were ready to visit the dealership and we are very pleased with the deal and 2019 TRD Pro Tacoma we purchased. Thank you!!!

4 hours for a scheduled service appointment is unacceptable.

Peter was very professional and helped us to have a speedy repair. Our Toyota Rav 4 broke down while we were travelling. It took only two days to be fixed thanks to Peter supervision. We will return to AutoNation garage while visiting a Leesburg if our car needs services.

I've been taking my car for service at Leesburg Toyota AutoNation since I moved to Loudoun six years ago. They take great care of my car and I appreciate that they work with me to be aware of upcoming issues (like needing new tires in about 5000 miles) so I can plan for them financially.

They never have parts in stock. They are very expensive. The recommended work is suspect.

Brian was the best salesman I have ever purchased a car from. Very knowledgeable and helpful. Highly recommend.

Thanks for helping me even when my credit is not so good.

Check out desk woman does not understand that those who have been waiting should be worked into the check out line rather than placed at the end of the line. I waited for an hour to check out. Our check-in process went well.

Highly recommend! Service was quick and great staff. Craig was extremely helpful and polite.

Pleasant service Representatives, a lovely seating area in which to relax and wait, and a schedule time that is flexible means that taking my car for its regular service at AutoNation is always both relaxing and convenient.

Timely service and courteous staff. My service manager Craig applied a coupon at checkout for a discount towards the entire service which was nice. Nice waiting area as well.

I am happy with both service and customer care- and really like walking around the showroom by myself to just look !!!

I took my 2017 highlander in due to water INSIDE the vehicle. after almost 3 hours of waiting I was told they couldn't find a problem and it must be my fault. now how this can be my fault is beyond me. The water was mostly in the back of the car and I really think it is the panoramic sunroof. I was told on the phone that if initial inspection couldn't find anything then a water leak specialist would be scheduled to look further into my car. when my advisor told me nothing was found I asked when to bring it back for the water leak specialist to look at it. I was then told that they will only do that if the car leaks again! I have leather seats that are damp and visible water in the back (stupid me dried it before I brought the car in cause I was concerned of mold) my service advisor at my request touched my back when I came in so he would know it was damp. Basically I was told maybe I left the roof open (doubtful since the car tells you if it is open and the automatic cover was closed) so I wasted almost 3 hours for no resolution. I honestly think that either the drain tubes were clogged had they resolved it or they didn't look far enough because I had also mentioned I wanted the car detailed inside to get all moisture removed from inside to not mold (I was told to leave windows open as much as possible to resolve the mositure... i NEVER leave my car windows down or unlocked...is Autonation going to replace the car if something happened? doubtful since they dont care about water in my car) Now I want to be clear my service advisor was VERY nice and even noticed my car was due for service next month and went ahead and did that so I dont have to come back... I just believe that for the water problem it should be explored further but unless it happens again I guess they do nothing..

Mrs. Kristin Lewis, the Service Advisor, was very nice, helpful and caring on the customers.

Service is usually very quick. The online service reservation process works well.

Thank you for taking walk-in service -- and doing it with a smile. Saved me from having to make a separate trip since I was already in the area. The service staff that have helped me have always been very pleasant and helpful.

ABS, A Trac, Trac control lights on intermittent. Tech found bad stop switch, replaced - problem gone! Good quick repair!

Convenient location, ease of making an appointment, my advisor Kristen was very helpful.

This was a great experience for me!! Thank you

AutoNation Toyota Leesburg & AutoNation has a #DrivePink campaign in September not in October (Breast cancer awareness month) but in September (childhood cancer awareness month)! Someone should have told them that In September we Go Gold for our children! We go gold for all the kids who have ever been diagnosed with cancer. Kids Get Cancer Too !!! Go Gold before you go Pink!!! Things like this somedays pushes me over the edge & makes me want to scream but according to Chris I can’t be a ticking bomb in public 😂 I know that the poor sales guy who is trying to make a living doesn’t have a clue what childhood cancer means or has done to our family and thousand of other families. I just think we as a society need to stop being so ignorant and admit that Kids Get Cancer Too ! Start advocating, raising awareness, know and acknowledge that YOUR healthy Child could be the next child who is diagnosed with cancer! Every two minute a child is diagnosed with cancer , why are we going pink in September? #GoGold #KidsGetCancerToo #GoldIsTheNewPink #MathiasStrong

Certified idiots! Can't even complete an oil change properly, have oil leaking all over my driveway. They also neglect to give you alignment report, so I am guessing it was charged for but not done. They pretend to care but really don't. Absolutely the LAST time servicing at this dealership.

Justin Embrey at AutoNation Toyota of Leesburg, VA made my experience a breeze. We've had our 2009 Toyota Highlander serviced there over the last 9 years and I took it in for a 120,000 mile service. Looking forward to getting another 120,000 miles out of this fantastic vehicle.

Doing credit inquiry after I already let them know I was paying with cash/ self financing. This dealership did it anyway after I was so clear on not to do it, and he assured me that not what they were doing. No need to go into all details because I’ve already put a review on google.��

Craig was very friendly and helpful. Service was quick. Waiting area was clean.

This place is not good this specific location when the service by the nice lady who sold us the car is outside in the thunderstorm coming down and the man that finalized the papers was no help..... gives the nice lady the tags and I am very upset of his lies and it makes no sense he didn’t fulfill his promises and he just told a lie that he will not admit 😡😬

I would not have purchased this vehicle had it not been for Kevin Foley so thank you. Kevin was patient and supportive and clearly is grounded in customer best interest which is rare in the used car market. Overall the experience was great.. Baika was patient and gentle and and all of the staff pleasant to work with. The only thing I would recommend is to provide all warranty options up front with the car and not at the payment table. Thanks again. Glad I found you.

I came in to have my airbag replaced and new wiper blades put on. Justin met me on time, was friendly, competent, professional and met all of my expectations. He arranged for a courtesy ride back to my office while my car was being worked on. The service only took about 2 hours. I got an email and a phone call that the car was done. And they washed my car free of charge! There was no pressure to have anything else done on my 2009 Corolla or to purchase a car.

Great service and clean facility. Very fast and courteous.

Kept us waiting 4.5 hours for an oil change we had an appointment for. No one gave us updates. The employees at the desk and who answer the phones are so rude and unprofessional. I can’t believe I lost my whole Saturday for an oil change. I made an appt for 11am and didn’t leave until 5. No one came over to update me and I was treated rudely when I asked for updates.

Everything went well except for the loan process. I filled out an online application and still had to fill out one at the dealership. This would have been fine except I was not told this for over an hour after I arrived at the dealership. This ended up delaying my trip home by about 2 hours.

Jorge is the BEST. Made the buying process very easy. We will definitely go back to him for our next vehicle.

I receive excellent attention and service. All of my concerns were addressed.

A Virginia State Safety Inspection took over an hour even though I had made an appointment. My RAV-4 has only a little over 3,000 miles.

Came in for service on my 4Runner to diagnose a noise coming from my dash. Craig greeted me right away and was very helpful and friendly the whole time. He kept me updated on the process and remembered me from when I scheduled the appointment the week before. Gave me accurate information and helpful advice and while my experience at Autonation overall has been good, he is the main reason I will be coming back when I need service in the future.

I was greeted promptly when I pulled my car in for its 10,000 mile service. Customer service was very courteous and friendly . My car was in and out in less than an hour. Customer service went over everything the service department did and explained it so I could understand. The restrooms were very clean, the waiting area was very clean. I also made an appointment while there to bring my car in for inspection, again customer service was very friendly.

My Matrix needed an oil change and filter. The service tech, Pete, let me know of a couple other things that needed to be done so I made an appointment in about 2 weeks to get the work done.

Every time I feel home when I go do service in Leesburg toyota. Peter is the men A++++

Excellent as always. The service was timely, complete and the feedback with the results was clear and complete.

Appointment on time. Service representative was personable and informative.when going over the service to be performed.and cost. Gave me approximate waiting time. Kept me updated.Finished work on schedule and reviewed service performed.

Went in for a quick view of an issue. Was informed it might estimate $70 of work. 2 hours later, was told that replacement of an item would cost over 2k. Then, was billed $140 of a ‘diagnostic cost’ that I was not informed of up front and caught me off guard. Completely unacceptable but what could I do at that point?

made appointment; took car right away; stayed at dealership comfortably sipping water and watching news (but really - FOX only?) So ok, didn't really watch but it was on. They should have different channels available. Was told 45 min - 1 hr. Just about exactly. No complaints (except FOX on tv).

Thank you Kevin Foley and everyone else at Leesburg Toyota for a smooth and easy transaction. Every question had an answer and the price was terrific.

Honestly the worst experience I have ever had at a dealership. They made a hard inquiry on my credit (which made my credit score go down 38 points!) to finance a specific van and got me approved then sold the van while I was waiting on details of the loan. They sold it last night, I was told at 4:37 they would call me back in 10 minutes and after 5:45 I sent an email follow up. That email got 3 emails asking me to come in 7:31, 7:32 & 9:26 the following day. They then called in the am and I asked again for the loan details as I did in the email and was told again they would call right back and then they called back 32 minutes later saying they had sold the van last night and they wanted to offer me a completely different van. Steven Baker & Nazir Fazelyar are who I worked with. If I could give them negative stars I would!

I had the best help I could ever had Mr.tate was great he knows what he’s doing I’ll recommend to anybody for sure

I had a wonderful experience and the service was fantastic. The service man was great and he spoke to my professional. I think he one of the kind that Toyota has to be proud of.

my 2005 Prius was blowing hot air when on A/C, Dealer suggested a recharge, works fine. Didn't try to upsell any repairs. Thanks!

Service guys are great - Brian is always SO helpful

I haven’t used the service department yet but I bought my used Rav 4 on July 1st and Kevin Foley was great. He was down to earth and trustworthy. I highly recommend him if you are looking to buy.

Customer service was excellent, quick and very friendly. Got car service done in promised time.

Quick, efficient and friendly!

Great experience - as always!!!!!!!!!!!!

Thanks team Toyota

Always helpful, efficient and timely service - the manager and team cares about their customers

Best car buying experience I have ever had. Salesman Kevin Foley was exceptional!

the experience I had at this car dealership was amazing. they were Soo kind and understanding and fought for me so I could get my car. Mitch Kevin Nate and the financial guys thank you Soo much and I will pass on how great you guys were .

I went in for routine service on my 2013 Prius, saw the notices about getting a free evaluation on my car, and ended up walking out with both a 2018 Prius and a newly leased RAV4 Limited for my wife! I think that sums up how well I got treated!

We purchased an extended warranty for our Prius and have our service handled at Auto Nation. I always feel like the service department is just trying to make extra $$ every time I take the car in. This time it was a state inspection (even though it’s not due until next month). Foolishly believing that the inspection was covered under the warranty, and not completely understanding the service tech that left a message, I agreed to have the inspection handled. Needless to say, I was surprised by the additional charge and when I questioned the young lady at the cashiers desk, she suddenly got very quiet and extremely busy. She didn’t offer any type of resolution, to speak to a manger or anything else. This is my second Prius, but I will not be buying from Auto Nation again.

Consistently great service. Reliable and fair price point

Nate was great to work with. Good buying experience and we love our new car!

Quick in and out at scheduled time. No issues identified.

Customer service is awesome here. For those who aren't car savvy, they will catch things wearing much earlier than you need to get them fixed and let you know about how much longer you have until you need to get the issue taken care of in the future. They go over what you have done in the past carefully and let you know what services need to come up in the future, which is great for those of us who aren't following a regimented maintenance schedule due to not driving so much after retirement. With this fore-knowledge I am able to plan my maintenance sessions at a more convenient time. I am dreading moving to another state and having to have to find another edqually honest dealership, as I have utmost confidence in these guys here in Leesburg, a relationship built over the last 10 + years since I bought the car and have been using them.

My wife and I were in the market for a new car. The staff at AutoNation Toyota Leesburg was excellent in helping us achieve our goal. Great customer service; There was no haggling, no excessive calls, or emails. Our needs and desires were always of the most importance to the sales representative (Kevin) helping us. I highly recommend AutoNation Toyota Leesburg.

I purchased my 2015 Camry from Auto Nation (after it was shipped up from Florida because I wanted a red car and there wasn't one in VA ! ) I have had my car serviced several times and have always been satisfied. May it always be so !

This was my first time purchasing a vehicle with Auto Nation, and I am very certain it will not be my last. Everyone there was very helpful from the start. From the chats that I had on the internet researching the vehicle, then the sales man Nate Burgette answered all of my questions, and some that I didn't even think of. Steve in finance was very accommodating with working up the payment options for me. Tarr was able to work up all the title information and transfer all of my information rather quickly and explain additional options. Everyone was very thorough with making sure that I understood all my options and that I was leaving happy and satisfied with my purchase. Which I did!

The worst dealership in DMV. Very dishonest and bad business practice. Employees are bunch of liars, managers are rude and obnoxious. Warning to anyone dealing with this dealership.

Very helpful and professional.

I called today around 11 o’clock trying to get 2016 highlander white color and they don’t want to give me a penny down

Very courteous service. Service was completed in very timely manner.

Update 5/10/2018 A representative finally reached out to specifically discuss my inquiry on May 8th. After the discussion, my inquiry was resolved. ------------------------------------------ I don't know how other dealerships interact with their customers, but I can't say my experience was without issues. I purchased my vehicle in February 2018. The purchase itself was fine, but I had opted in for the extended maintenance plan knowing that I could cancel within 30 days. I didn't know the pricing for maintenance in general, but I ended declining it before the 30 days. Side note, I recommend anyone figuring out if they would benefit from the plan within the 30 days, in order to cancel if necessary. The finance representative only mentioned prorated usage of the plan to be subtracted from the overall fee. He DID NOT mention that there is a fee, if you cancel past 30 days. Sketchy. This is where the issues started. When I attempted to cancel, there was a lot of back and forth, trying to figure out the details with Toyota Financial services. Eventually, I was able to get it off my account. I was reimbursed the maintenance plan fee, but not the fees that came with it. Toyota Financial services said I would have to contact the dealership I purchased from. On the purchase papers, it shows that there were taxes included on the purchase that I was not reimbursed. I attempted to contact Autonation for weeks, maybe even going on to a month or two. None of their finance officers pick-up or return calls. I talked to someone at the desk and they said they would have a finance person call me back. That never happened. I had a sales manager reply to an email, saying that they would have someone reach out. No one did. I reached out to that sales manager and I am now waiting on his word that someone will reach out to me. It's absurd how long it's been going on and their lack of outreach, in regards to the finance department. I understand they could be busy, but to not have contact with any one of them for this long is absolutely discouraging and would deter me in the future with dealing with them. If you do any financing through this dealership or purchase anything that has you in contact with them, be wary. You will most likely get the work around and have no contact with a representative to resolve your issue.

Nate was our salesman, he did a fantastic job across the board and I can't get 5 stars to light up all the way for some reason on your website so it only says four and a half but it everything's a 10 plus for him and you.

I have purchased two used Camrys from AutoNation and both have been positive experiences. I purchased a 2013 Camry last week and I have to give highest stars to Charles, Dave, and Tabb (my sales person). Everyone was so accommodating, kind, and respectful of my needs and time. Truly outstanding customer service. I felt I was given a fair and accurate assessment of my 2006 Camry which played a huge role in my choice to upgrade. Highly and completely recommended Dealership. Thanks to everyone.

The service staff were friendly and quick to address my service issue.

Good local Toyota dealership, nice new facility. Need appointment for service. No loaners.

I worked with the woman and Justin , they were very nice and helpful. My Highlander was done in record time and was washed when I went to get in it.

I've generally had good experience with Autonation Toyota service. Usually have really good staff and have treated me well. Although pricier than some of the other service businesses around Leesburg I've always been satisfied with the work done here. It's why I keep bringing my car here.

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!

I had a very good experience with total transparency here, should mention that the sales guy Saleh Mohd and manager Steve were very humble and understanding towards our needs & requirements which gave us a good experience

Repair appointment made in just a day or two and repairs were done in a timely fashion, while my husband waited. Thanks.

I was able to speak with my salesperson (Matthew Ryan) on the phone before my visit to schedule an appointment for the visit and to discuss what type of car I wanted to look at. When I arrived, Matthew had already searched the inventory and had several possibilities for me to consider. He also presented me with different financing options. The entire process, from the time that I entered the showroom to when I left in my new car, went very smoothly. And, I was pleasantly surprised with the value I was given on my trade-in.

The service manager was extremely helpful and professional. He kept me informed of my service and took the time an effort to apologize for the delay - which was not a big deal but appreciated none the less.

Our initial sales process was without issue, as Patrice (salesman) and Dave (manager) were very nice and accommodating. Through the process, I purchased an extended warranty and prepaid maintenance - big mistake. The paperwork said I had 60 days to cancel the policy, which I chose to do after 15 days. They said the refund would take 6-8 weeks, but 16 weeks later I do not have a refund after contacting the dealership repeatedly, they will not return my calls. Unfortunately, I've had to file a BBB complaint to help resolve this issue.

I have brought my Toyota Highlander there since 2005. Their service and attention to detail is like no other. I was treated so well by Brian and Admir and their communication about the issues with the car were direct and to the point. I will bring my car there again and buy a new one when it is time. Thank you Autonation team.

I worked with Tabb, whom I highly recommend, to purchase a used vehicle. The sales were "No Haggle" so it made so much more of a pleasant experience. I did not feel pressured at all. Tabb helped me feel comfortable throughout the process. My trade-in vehicle appraised for $300 more than a previous dealership I had visited had quoted me. I originally went to look at a used Honda Pilot-but after that did not fill my needs, I asked Tabb if they had any other 3rd row vehicles and he showed me two additional vehicles and I bought one of them. I was there for several hours (waiting my turn for the finance gentleman who was also very nice and negotiated a reduced interest rate with the bank that approved my loan.) Since I was there well into lunch time after arriving first thing in the morning-I asked how much longer until the process was finished as I was getting hungry and my car could no longer be used after it was appraised for trade-in. Tabb took me to the back lounge and gave me pizza that had been ordered for the salespersons. It was honestly the best car buying experience I have ever had at a dealership. The cars are nice and priced very well. I definitely recommend!

Buyer beware. Not all dealerships are the same. Done with Toyota after dealing with these incompetent fools. If you love Toyota, read these reviews before you end up with a FORD. Go elsewhere. I have never in all my car buying experience with Toyota dealt with such crazy foolishness. They held 1000 dollars of my money for half a month to just name one thing. Baby I got a plan, run away as fast as you can!!!

Great service, friendly staff, comfortable and productive waiting area

Worked with Kevin Foley, did a great job getting us the vehicle we wanted. Overall very good experience.

Leesburg’s AutoNation Toyota is always friendly, efficient and caring. Peter was especially nice. Maintenance and oil change were completed in less than an hour as promised. We’ve bought all three of our Toyota Avalons there over time.

I bought a 2013 Rav4 XLE from Nate on a snowy day two weeks ago. I have zero complaints and found working with Nate the sales guy to be a personable and easy experience - no pressure and pretty relaxed. I came in with a substantial down payment that needed a little creative thinking - I had just done a refi on my home and had a cash out amount coming that wasn't yet posted to my checking account, so they worked with me to get past that delay and get me the car I had come to check out....in fact, I was able to use a credit card to put down my down payment - which most other dealers don't like to do because of the considerable amount charged, but they accepted this - and I got the points on my card which really come in handy at the end of the year holidays. My car was priced very competitively and they had a pretty decent supply of other used cars to consider as well....I test drove a different car than I originally came to check out, but in the end, couldn't pass up the deal they had on that Rav4.... I was planning on visiting another dealer that day to consider another vehicle, but after checking out the Rav4 I ended up buying, I was sold - good price, great car, and good people to work with I know people have different experiences at different dealers and that happens, but I have nothing bad to say about my experience here and would come back to them for future needs

My comments here are based on the purchase of two new Toyota vehicles in February 2018. I first reached out to Autonation Toyota in Leesburg via web form on their website. Sales Rep Kevin Foley responded quickly, but he did not barrage me with emails and calls like other local dealerships. He struck a good balance in terms of follow-up and communication. In the end, I had an exceptional experience with Kevin. It became immediately apparent he is very knowledgeable about Toyota vehicles. Friendly, good communicator, down to earth, no pressure, upfront and direct. It's clear Kevin likes what he's doing. He was very attentive to what I wanted (model, trim, options, etc.) and the price I wanted to pay. Neither Kevin nor anyone else at the dealership played any games. No pressure, sales gimmicks, or hidden charges. I am a demanding customer and they showed tremendous patience. During paperwork (finance), options were explained clearly and directly (again, no games or pressure). I highly recommend Autonation Toyota Leesburg based on my experience from first outreach until the close of the deal.

‪ @Toyota the absolute worst customer service at the auto nation Toyota in Leesburg, Va. 1) scare tactics used 2) non disclosure of work done on car 3) passed to 3 different people even after going back and forth on email with one person 4) manager did not stop and make eye contact when I was asking questions he just dismissed me as if my money wasn’t good enough to purchase any one of his cars 5) price advertised was lower than what was on the car 6) worst experience ever I have had purchasing a car... I really felt as if I was profiled and this is not setting well at all ‬ 7) I really suggest you train your employees to treat every potential customer with equal care. This experience tarnished the Toyota brand for me and I have been a patron for over 12 yrs

They provided us with great service, and also all the staff was great we had to make couple of trips but it was worth it. At the end of the day I am happy

No hassles and quick processing. Friendly service.

Great, quick, affordable and very honest car service. Thank you for your work!

Quick processing and no hassle. Salesman has knowledge and friendly.

As always, excellent. 2nd vehicle purchased from this dealership

I recently purchased a 2017 Nissan Pathfinder from AutoNation Toyota Leesburg. Richard Shultz was my sales associate and he was awesome. After a test drive, the deal was sealed. Then came the bad part. I had to wait for over an hour and a half to meet with Mo. I was making a cash purchase and just needed the number so I could return with a Cashier's check. If not for Richard, I would have walked away. I was told that the delay is a rare occurrence, but after reading other reviews, I no longer believe that. Maybe AutoNation Toyota Leesburg should have two finance people on duty to ensure the check out experience is better once you decide to purchase a vehicle from them.

I always feel comfortable bringing my car into your service bay.\ The men and women who work there are always a help in explaining to me what has been done and needs to be done. since I am a older, single person this is a big help to me.

I had a very pleasant experience with the sales person and the financial folks as well. Went very smoothly and was timely.

Took my wife’s 2007 Corolla in for a checkup and new tires. Lady at intake desk was very pleasant and helpful in finding us the least costly tires available. My wife doesn’t drive the car much and we didn’t need anything expensive. Had normal 30K service and a few miscellaneous jobs done. Work was done on time and met our needs. This is the second car I have had serviced here and the shop has completely satisfied us each time.

Excellent, staff extremely courteous, professional, and knowledgeable. Accommodated our busy schedules. Salesman Mohammad Salek was a pleasure!

Mr. Salek was very professional and knowledgeable about the vehicle and the features. I felt that I was getting an honest answer for every question that I asked.

My sales person, Richard Shultz, is the only reason I bought 2 new cars from Auto Nation in two months.Richard is very smart and knows when to not pressure a sale. He points out what he thinks one needs to know, and then asks for questions. I have walked out of delerships before because of salespeople that do not follow Richard's way of selling. Richard has sold me three cars to date!

The price and service we received from AutoNation could not be matched or beaten by any other dealer in Northern Virginia.

First and Foremost: My sales associate Nate or Nathan gets 5 Stars for his amazing customer service, really made the atmosphere in the dealership a lot better and made my experience buying my car easy and relaxing. NOW - I bought a used car and walked out with a 20,000 balance on my loan. Not a big deal but I did notice that there was a chip on the windshield directly in front of the drivers seat. I bought the car at night so didnt notice it at that time but when I called to ask if there is anything they could do they said no. Now call me crazy but if you want to keep my business and to come back there again I would think changing a windshield for a minor defect that probably costs the dealer less than 300 to do, that would be a no brainer! It wasnt enough for me to return the car but i see it every day and and every day I look at it. Fixing something so minor like this can go a long way in where I go in about 6 months to buy a second car (truck for work). But Nate was great and minus the windshield he alone would have gotten this dealer 5 stars. Thanks

It was fine, Was out when promised. Peter, who was assigned my car, explained what needed to be done clearly and I did not feel I was being pressured into anything I did not need. Waiting area is comfortable.

Everyone was very professional, friendly and knowledgeable. This was our second purchase at this dealership and we will definitely go back

I love this place. It is quite out of the way for me, but for now on I will not go anywhere else. They are pleasant, professional, knowledgeable, helpful, and just all around great! I love my new Audi Q5!!!!

A very pleasant , pressure free experience, dealership was professional , courteous and very down to earth. All dealings went quickly and smoothly, drove my new vehicle, much to my surprise, home the same day. Thanks Nazir!

I must say buying a car at Leesburg Toyota was the best experience I've ever had. From the initial greeting walking in, to the awesome sales person I worked with, down to the finance manager. The process was smooth, respectful and quick. I highly recommend visiting Leesburg Toyota for your next purchase

A very pleasant , pressure free experience, dealership was professional , courteous and very down to earth. All dealings went quickly and smoothly, drove my new vehicle, much to my surprise, home the same day. Thanks Nazir!

The entire process was handled very well, from test drive through driving my new car off the lot.

Everyone did a great job on getting me the car i wanted, working with me on price and making the experience easy for me to buy the way i wanted to buy.

The way car buy should be. Easy process. Please keep i up. Please keep posting all the options/packages of the vehicle on your website which makes shopper easy to compare and shop

Pleasant service adviser and manager. Responsive to my need to service vehicle quickly.

Dan Thompson did an excellent job of answering all our questions.

We started with USAA pricing on our new 2017 Highlander XLE AWD. AutoNation of Leesburg, VA beat the USAA price by a lot and they beat the USAA finance rate as well.

Everyone I met there was friendly and helpful. The cars were very nice and priced fairly. It was definitely a long process purchasing the car and I was there most of the day, but I don't know that it was any longer than it would be somewhere else!

I have never been disappointed when I bring my car for service. I'm well pleased with AutoNation.

Thanks. Everything about the experience was first class. From the salesperson to the finance person to management. A very positive buying experience.

Wow, could not be happier. Took care of our care with several items and Very considerate after having some unfortunate luck with expiring service contract, too.

Mohammad salek was great. He was knowledgeable , patient, professional and not pushy. Jessica Australia was the same plus funny.

I was looking for a new car to buy. I happen to contact with Mr Alam. He is so knowledgeable & helpful. I am fully satisfied with the device at this dealership. Thank you.

Always pleased with service and employees. Great job, AutoNation.

Very good service, glad to be there. Why I have to make 50 characters

Awsome customer service. Sales Rep is very nice and helpful. Sales Manger helped me out of box. Nice and friendly environment.

I had such a great experience purchasing my Toyota Highlander with AutoNation in leesburg, VA. Shehab Tekla my sales representative was very professional, informative and helpful. He exhibited his utmost effort to respond to my questions in a timely fashion. I would have never had better purchase experience. Jessica Ausura at the finance department was also extremely professional, kind and cooperative. She did an excellent job to expedite our purchase transaction and make it easier and enjoyable. I will definitely come back to AutoNation leesburg for my future car purchase transaction.

I just love AutoNation Toyota Leesburg. The staff is extremely friendly and will go to any length to make you comfortable. Especially Shehab Takla & Mohammad. They are the friendliest and the most accommodating guys I've ever come across while buying a car. AutoNation is my permanent Toyota Dealer for future purchases too. Keep up the good work guys. Cheers Shehab & Mohammad!!!

The buying experience prove to be worth it. Auto Nation ensured all of my all questions and concerns were addressed. My first impression is quite memorable and would like to do business again. EXCELLENT BUYING EXPERIENCE ... Thanks Auto Nation!

good service friendly with customer and helpful what we need great job!!

I drove 3 hours to Toyota Leesburg because the deal I got on my first financed car couldn't be beat anywhere near me in NJ. It was well worth the drive. I was given amazing customer service from the moment I called about the car up until driving down 4 days later. Jorge and Dan are the men to see! Highly recommend for great deals and amazing service.

If you're in the market for new or pre-owned vehicle, go see Salek. He is professional and he will take care of you.

This is my second Toyota I have purchased for Auto Nation Toyota. PIERR ALEN OMBANGLIL and mr Mohammad manager of the Toyota there have went above the rest to make sure that I'm getting the best and fare price. I will continue to do all my business with this location.

A great place to both buy a car and have service done. Very friendly and professional. On the 3rd car for service and have bought 2 from them already. I won't go anywhere else for major service.

In all of my car buying experiences I have never worked with a more trustworthy, friendly, and genuine individual as Patrice from Autonation Toyota. He went above and beyond the call of duty to assist me in purchasing my 2010 Altima. Patrice was able to coordinate the sale of the vehicle between my father and I on opposite sides of the country while I was working in Alaska with cell phone and Internet services limited to three days a week. I truly have never had a car buying experience where I felt valued as a customer and not just a sale to hit the monthly quota until my experience with Patrice and Autonation Toyota of Leesburg. Thanks for everything and I wish you all much success! :)

I had a wonderful experience when I visited Leesburg Toyota when I visited on August 14th 2017. I was checked in very promptly and made to feel comfortable while I waited for my car to be serviced. I had everything explained to me of what was done and what I could expect in the future before I paid my nominal bill for my excellent service. I had a 165,00 mile service and the price I paid seemed very reasonable - it was around $120.00. They explained that I might want to consider replacing the tires at my next check up and gave me an estimate of the cost. Overall I continue to be very satisfied with their work and care to details. Thank you for the service on my car. It is a 2005 Toyota Camry with only 168,00 miles on it and it keeps running smoothly with the help of Leesburg Toyota.

I have bought four cars here so far and have been taken care of very well. I will be glad when the financial work can all be done electronically and remotely, though!

I drop my car on Thursday, 8/11/2017 for a rattle noise on cold start and expected some one to test this (diagnosed) on Friday morning. Did not get the call till I called at 2:00 PM to check the status. I got called from the service advisor name Peter around 3:00 PM. He mentioned there is nothing wrong with the vehicle, but he will double check and call me back. Did not get the call till I call back on Saturday morning and left a voice mail message to the Service manager (Admir). Service called back promising to check with the master mechanic. He called back giving me three options but the recommended one was $1400.00 in repair. I am not satisfied with the service and end up paying $120.00 for nothing. I will not recommended any one to go and waist there hard earned money as this dealership is only looking to make easy money of diagnoses charges.

Even when I have an appointment with you guys, I have to wait to get checked in. When I go to Dulles Honda (also owned by AutoNation), I get in and out right away. How can the two be so different? Makes me really question buying a Toyota in the future. Your prices are insane. You wanted $900 to repair a spiral cable (clock spring) in the steering wheel which was causing the SRS light to come on (and caused a failed inspection). You quoted me roughly $400 for the part and $500 for labor. I bought the part online from Rock Auto for $140 (including shipping). And got the install done at VA Tire & Auto for $138. So tell me how you can justify $900? I've always been suspicious of getting service done at the dealer. This further proves my thinking.

I love Toyota Auto Nation! Their service is superb, their customer service staff is very professional and courteous.... from my purchase of my 2015 Yaris to the maintenance service I have not been disappointed yet!!

Great experience. Very friendly and efficient service.

Haven't bought a car here, but had my car serviced here. The woman who checked me in was super friendly and helpful. The waiting area was clean, and had a TV. Was a pleasant experience.

I’ve been a Mercedes car owner since I can remember but as I wanted to go hybrid and loved the outdoors; I decided to give Toyota a try. I tried to go to my local Toyota dealership in Annapolis but I was greatly disappointed, so I decided to look for others in the area. When I first read the google reviews of AutoNation Leesburg I was very hesitant, but quickly learned that my service manager at Euromotors Germantown had been hired to run the Service Department at this location. I'd been very happy working with him for the past 10 years and knew that if he accepted a job at Autonation Toyota Leesburg, then things will definitely run smoothly. And so they did. I was first greeted by the new General Manager, Michael (Mike) McNicholas, who personally handled my car buying process. I was very clear in what I wanted; a hybrid RAV4, with all the bells and whistles and wanted it to be as close to a Mercedes ML350 as possible. To cut a long story short- I got exactly what I wanted. I got great service from Mike, I got a fantastic car and got it financed for 72 months at 0% APR with 2 years free service. And yes, I will be doing the drive to Leesburg for my service. From my experience all I can say is that I do believe that Autonation Toyota Leesburg in UNDER NEW MANAGEMENT, and that under Mike’s leadership and his wonderful new team, this dealership is a great place to buy and service, your new Toyota.

My Service Advisor, Robert Sparks, Jr, was very helpful and worked closely with the technician to locate the problem with the check engine light on my Toyota Camry, which has caused emission test failures. After discovering a loose evaporative emission hose from the vapor tank to the purge valve & securing it properly, I was advised to drive the car at least 60 miles & return for a free emissions retest. I will do that & return asap. I was very satisfied and thankful for the effort put forth by Mr. Sparks and the technician to solve this problem.

I took my 2004 Toyota Seinna for front seatbelt replacement and Bobby was very polite and professional. He saw that I was updated as to the status of the repair. Each employee that I had contact with was very friendly. I would recommend them for sure.

Good experience. Great salesman. Large selection.

my truck was there for service 1500 mile type new truck also to have a recall checked.I have been going here for years and still enjoy the quality of work done there Brian is one of the main reasons I continue to go there.If I have a question or a concern he will make sure that I understand what is going on.So I hope he stays there. The Mechanic I used is now gone so I will have to trust Brian on that . Thanks Tom

Awesome customer service. Bathroom clean. Quick service even tho i dropped the car off.

the first part of my buying experience was frustrating; however, after a few days, I went back to the dealership and requested to speak to the general manager...Michael McNicholas listened to all my complaints. and because he took the initiative to correct my dissatisfaction, I would recommend the dealership to my friends...Bryant Tate who sold me the car is still helping with all the new technology

I've worked in IT for nearly 50 years. When someone tells me it's an hour labor charge to upgrade the navigation system from the cloud. It might take 5 minutes to start it and another 5 minutes to end it. The time between requires no labor. I was charged for the code, and then charged for the download. It should have been a single charge that included both code and labor. It was much too expensive and we probably will not do it again.

I purchased my 2015 SUV at AutoNation Leesburg back in 2015 and I've been taking my vehicle to this dealership for service ever since. The staff is very professional and very friendly. The dealership facility is extremely nice, clean and comfortable. And the Service Department is very knowledgeable and very thorough in their work. I've never encountered any issues during my purchasing experience and during the many times I've taken in my vehicle for service. I will definitely continue to patronize this dealership!

good service and I would recommend this location to a friend

The sales staff made for an enjoyable experience buying a Camry. They were able to find the car I wanted at a good price and have it ready when I was ready to pick it up.

I own two Toyotas and have been pretty happy with them overall. I bought one at AutoNation Toyota Leesburg several years back. Almost all, if not all, of the service I have ever had on this car was at this service shop. I have taken my other Toyota to this shop as well as my Honda. For years they were great (and a couple of the great service folks are still there) but recently there seems to be an obvious trend to increase service costs a lot. I had an issue with one of my cars recently and I was treated like any person off the street instead of someone who bought the car there and has taken it there for years. Pretty disappointing. My recent experience seemed it was about getting my money instead of helping me. I may still buy another Toyota but I will probably avoid this dealership.

Work was done quickly and efficiently and I was regularly informed as to its progress.

We took our van in to be re-charge for the air conditioning unit and it didn't get returned to us until a week later

Great experience! I am very pleased! The only drawback is that we came from out of state and are still waiting for Autonation to process our state's registration and title.

Oksana was great to work with and very helpful and responsive.

Excellent quick service. Very friendly and efficient.

Great services and never aggressive throughout the process. Love that most of all

I called to ensure the car we were interested in was still available - 2015 Prius Two. Once we arrived to AutoNation Shehab "Mark" Takla was waiting for us with two set of keys for two cars to test drive - the target and a recent arrival. After test driving both cars we decided to move forward with the target car. We were there past closing time yet Mr. Takla and Mr. David Finch (assisted us with financing) were still there to assist us. When we returned the next day to pick up the car and complete paper work, Mr. Takla had prepared the car to look as good as new. We couldn't be happier with our entire experience. I highly recommend AutoNation and Mr. Takla.

Nice place, great customer service .got my car service several times . Get my car clean in every service.

I've bought two cars from this dealership, the second because of the good experience the first time around. Sales for the cars and subsequent service have been very good.

Great staff. Very friendly & helpful. Showroom is very clean

I stopped by to make an appointment and they had a cancellation, so they were able to do my 50k service right then. The service was very quick. I didn't have to wait long at all.

My experiences in the 5 years we have had our Prius serviced at Autonation Leesburg have always been positive. Our last checkup was for 165,000 miles prior to a trip to Florida. Car is still running great!

Experienced another great service experience on my 2014 Avalon at AutoNation Toyota in Leesburg, VA. Dennis Gunessever is an excellent Service Consultant like so many others at this dealership. He was courteous, professional and well-versed to explain all services performed and why they were necessary. I trust them to do an exceptional job and they never let me down!

Just satisfied with services provided at this dealership. I have been servicing my car here for the past 9years since I bought the car at the same dealership. Overall, I Am Satisfied

I bought this RAV4 (in 2012) and two Sienna (in 2011 & 2015) and am very happy with the purchases (Richard Schulze was the salesman on all three and I will ga back to him when I buy another car. Service and repairs have always been great.

This is the second Toyota we have leased from AutoNation Toyota Leesburg. We have been extremely satisfied with the dealership from the sales department to the service department. The staff seems very professional. Richard Schulze, our salesman, was excellent and we have utilized him both times. He is honest and willing to work with his customers.

This is my second Toyota I have purchased for Auto Nation Toyota. Richard and the rest of the team there have went above the rest to make sure that I'm getting the best and fare price. I will continue to do all my business with this location.

Our buying experience was excellent! We purchased a 2017 Highlander in April. Our saleman was Nazir and he was a pleasure to deal with and was very knowledgeable about the vehicle and Toyota products. We negotiated the price through the internet and it was super easy. Autonation beat everyone's price with their first offer!! We highly recommend Autonation Toyota Leesburg for the buying experience and price.

Place is awesome. Got a great deal. Everyone was pleasant. Even the finance guy was cool and big discount on aftermarket stuff.

Had a wonderful experience. Everyone was so helpful. It made the buying of a new car extremely easy. I love my new Camry. Thanks so much for having the car that I wanted on the lot.

Very enjoyable experience. The salesman was very knowledgeable and a pleasure to do business with.

It was a long wait but I did go there for one car and left witg a much better one. The staff was very friendly and kept me informed of everything that was going on.

Had what I wanted, met my terms, drove home in my new car. Doesn't get any better than that.

Very unhappy with this Toyota service center. Waited almost 8 hours for our vehicles.

My wife and I purchased a 2017 Toyota Highlander from AutoNation through the USAA purchase program. I input my information for the car I wanted and Bryant Tate, our salesman, responded within 2 minutes of my pushing the enter button. He was open and above board in every discussion I had with him. He gave me a price for two cars, but told me that neither was for the exact car I was looking for. However, he invited us to come and see both and drive them. If neither fit the bill, he said he could have my car there in a day or two. He kept his promise. Additionally he priced the car I eventually selected lower than what I had expected from USAA. Also on the first call, I mentioned i wanted to trade my old vehicle as part of this deal. He gave me an AutoNation web site where I could get a guaranteed price for my car. I had that number when I went to see him, and after inspecting the car they gave me the price quoted. As part of their sales process they get to know you well. As a result they do not offer you anything to which you may say no, leaving you very positive about the deal. I must also say that the Finance Department was equally responsive and above board. I had an issue with something that was said and the next day when I picked up my car I confronted the representative. There was no defensiveness. My concern was answered with a smile, great attitude and completely. Since I brought the car home last week, neither my wife or I have had any "buyer's remorse" about the deal whatsoever. A first for us. AutoNation is moving in the right direction. Only time will tell whether future dealings with service and the like follow the same pattern.

Autonation Toyota was easy to work with and offered an excellent deal.

I found the staff at Autonation Toyota Leesburg friendly and courteous, and I am very satisfied with my purchase. The vehicle color that I wanted was not in stock, but the dealership was able to locate my choice of color in a nearby state and pickup the car for me.

I had my Toyota Camry serviced at AutoNation in Leesburg this week and I wish that I would have done it sooner. It is running great! The service was exceptional and I will make this my regular place for service in the future. I highly recommend their Service Department to anyone.

The best experience I've ever had with a dealership. I got a used car lead from USAA and was called within an hour from Jorge Gonzales. He is the kindest, most fun salesman I've ever met. David from Finance was also great to work with. Seriously, the whole sale took less than 4 hours and it was a very happy four hours! Jorge even helped me get my rental back to the rental place so I could leave with my new car. I can't say enough about the attentiveness and friendliness of all the people there. It was a wonderful experience!

we are long time Toyota customers, bought 5 so far at different dealers including our 2 last ones in Leesburg Virginia location. our recent salesman, Mr. Hugo Landivar, a very nice, helpful man helped us buy our first ever Toyota Highlander on February 18th 2017. he helped us choose the car we liked and negotiate the purchase price.We loved his attitude and patience during the long process. I would recommend him to any one i know who is looking to buy a new Toyota vehicle.

The customer service is very good and The people are very helpful and explained everything for you And explain everything about the car and the difference between each car aren't they let you drive the car and tested well and they help me with all the process of buying

I am a return customer to Auto Nation Toyota in Leesburg because of the low key, but attentive care I've experienced in the last five years. My daughter had one pressure filled experience at a car dealership two weeks prior to walking into Auto Nation, which after that first experience swore she'd never walk into another dealership. She trusted me and thankfully walked into Auto Nation and she told them exactly what she could pay and gave an idea of her car preference. The salesman, David, listened and collaborated with her respectfully. She ended up buying and insuring her first car with the financing she was able and willing to pay. I also was able to upgrade my pre-owned vehicle that day thus David juggled two customers that day with optimism and perseverance. Both mother and daughter ended the day feeling trust in our purchases thanks to the trust and good faith that we felt from David and Brian, and truthfully the whole team, (who thankfully were discreet). I was thrilled that my daughter was now officially launched from parental financial support. The smile on her face as she sat in her new (pre-owned) "white" (her preference) was a beautiful sight. Thank you Auto Nation, you will see me again, in five years when my last child gets launched!

Most pleasant experience buying a new car that I have ever had. All the employees were pleasant, kind, respectful and helpful to me. After I drove two models and decided what I wanted, I did research from home on the features and prices at other dealerships and then AutoNation gave me the best offer. Nobody was pushy or put any pressure on me at all. Nazir, the saleman, made everything so clear and easy for me and offered to let me take the car for an extended period even though it was President's Day sale week and they were very busy. He actually treated me like I would expect a family member to treat me. There were no bad surprises but a couple of good ones! I just can not say enough good things about Nazir and the other employees I dealt with. It was such a positive experience and believe me, I had a lot of anxiety to start with.

My wife and I purchased our second Toyota...this one is a 2017 Tundra 5.7L 4WD Double Cab LB, previously a Prius...on Presidents Day, 2017. First, Richard Schulze, our salesman, was excellent. He has a casual and friendly manner, but also a willingness and the ability to make make sure the customer is not just satisfied, but happy. This dealer does not try to fool you on fees or extras, they give you a bottom line and stick too it. Because of this and the satisfactory deal they worked out, I was happy to purchase an extended warranty through the finance department. The managers, finance, and service departments are always top notch. I can say that personally, I have always been treated courteously by all who I have dealt with and have always been made to feel like a valued customer. Thanks to Richard for all you did for us during the process...will see you at the first service appt!

I have had two consecutive terrible experiences with the service department. Today, I waited for over TWO hours to get the guaranteed 20,000 mile service which includes a tire rotation and oil change (and of course fluid, brake, wiper checks). I watched a young lady buy a vehicle in the time I was sitting in the service area waiting to get my "complimentary" service! No wonder its free!!! The service rep had to go get the car himself (service bay not on site) because when I asked, he had "no idea why it would take this long. It should be an hour, and hour and fifteen minutes at most." I then asked to speak with a service manager so he might explain what happened. I was told I could wait because his location was unknown and he wasn't answering his phone. When I began to complain to the poor representative I was told "I'm sorry but there is nothing I can do". You may say, "ehhh its one bad experience". The last time......1 hour and 30 minutes for an oil change. Yes, the service to your vehicle is complimentary and you are totally treated that way!

My wife and I purchased our second Toyota...this one is a 2017 Tundra 5.7L 4WD Double Cab LB, previously a Prius...on Presidents Day, 2017. First, Richard Schulze, our salesman, was excellent. He has a casual and friendly manner, but also a willingness and the ability to make make sure the customer is not just satisfied, but happy. This dealer does not try to fool you on fees or extras, they give you a bottom line and stick too it. Because of this and the satisfactory deal they worked out, I was happy to purchase an extended warranty through the finance department. The managers, finance, and service departments are always top notch. I can say that personally, I have always been treated courteously by all who I have dealt with and have always been made to feel like a valued customer. Thanks to Richard for all you did for us during the process...will see you at the first service appt!

Loved my experience and Navir was the best and I am very happy with my new car! Thank you for everything!!

Amazing service from Marlene and Mohamed. Super pleased with the purchase and they were totally customer service oriented. Not a typical "all day" event at a dealership which is a huge plus�! Iknow the majority of those who purchase would rather not go through the typical process normally implemented by dealerships.

A pleasure to work with! Gene was such a blessing to work with! Thanks!!! #mustang

The buying experience was great. Richard Schultz was very pleasant to deal with and even made a follow up phone call which was appreciated. In fact everyone I dealt with was very nice.

The service at this dealership is unparalleled. My car runs like a top even though it's 8 years old. The mechanic who serviced my car is masterful. Kristen my service agent is absolutely wonderful. She takes the time to explain everything so that I understand exactly what needs to be done and why. The cashiers are friendly and helpful and they have a great lounge to hang out in while you wait if you wish. Use this dealership when servicing your Toyota. You won't regret it!

I was there today for FIVE hours. A recall that took 3-4 hours supposedly to fix, and then an annual state safety inspection. The car passed the inspection, and I paid for it. I left the dealership and then noticed that the inspector failed to replace the windshield sticker with a new one. Not good. � I returned to the Service Advisor and got barely an apology. After waiting another 15 minutes, someone finally came and drove my car off to somewhere to replace the sticker. Last time to this dealership. I'll be taking my business elsewhere.

To start off...we leased our vehicle a couple years ago from this dealership. We were now ready to purchase our lease. I called and was told that both my husband and I had to be there if we both wanted our names on the vehicle so we got someone to watch our girls while we went to the dealership. I was financing through my bank so I called Auto Nation Toyota and was told that I didn't need to have a check in hand and that we could come in, take care of EVERYTHING, and bring the check back when we received it. When we got there then sales associate, Igor, was very helpful. We enjoyed working with him. We waited 2.5 hours to see the financial department to be told that we had to come back to do the financial paperwork when we had the check. We had originally been told that we would be able to sign a contract saying we were purchasing the vehicle and then we had 30 days to get them the money or we would be put under their financing. This did not happen. We had to leave, AFTER SPENDING 2.5 HOURS waiting for the financial department to do nothing. Needless to say I was pissed. I told them it is hard to find a babysitter to watch our kids. We were told to bring them, but anyone with a 2 and 4 year old knows that it would have been a struggle, considering we have to wait forever. They told me that one of us could come in and do all the paperwork and then take the papers home for the other to sign and then bring them back. So that's what I did. I went I and signed the paperwork, but was told that my husband had to come in because he couldn't let me take the papers home. So for a 3rd time we had to go in and take care of the paperwork. We are completely disappointed with the level of service we received on top of the fact that they kept pressuring us to take their financing. Oh and the thing is...I brought my mom here to purchase her vehicle and she went through the same bank the same way I did. She didn't have a check in hand and everything and she was able to take care of all the paperwork, financial included, one sitting and never had to go back in. We won't be purchasing from here again.

My family drove 150 miles to buy a 2015 , CPO Tacoma with 28K miles for my son that was listed in EXCELENT condishion. Within 2 mins my son said look at the dents in the roof. I got in the bed, looked at the roof top and it was scratched and dented beyond words. From the front windshield to the rear windshield and from door to door there were 20 to 30 scratches. Some scratches were 2"wide and some were 3 feet long with rust. 3 or 4 dents were the size of eggs How is it possable for a dealership to certify a CPO vehicle using their 120 (give or take) inspections and miss what my son saw in seconds. How was it possable to wash the car and not mention the damage to anyone. I will also admit the my salesman Mohammed and his manager also Mohammed were very nice, seemed concerned and apologetic. They insisted they were unaware of the damage. (that was and is still tuff to swallow) They offered to fix all damage and have the car delievered to me at a later date. I asked for an additional 500.00 off the pre agreed price thinking that was fair under the circumstance and they refused. I am willing to bet my last dollar had that happened in the middle of the day or on a weekend with any other customers in the dealership they would have took care of our needs but we got there at 8:00 and were the only customers in the building. We shook hands and left.

Very interesting and totally enjoyable, I want to believe I got the best deal.

I bought a Toyota certified 2014 Toyota RAV4 here. The staff was very helpful and friendly. Gina the saleswoman was great, I never felt pressured to buy. The Finance person Orlando was very helpful. Overall buying my vehicle here was great experience, however when I was ready to leave the lot with my vehicle I noticed one of the back car mats was missing. I asked about it and I was told that sometimes used vehicles don't even come with mats. I was given a set of basic mats but I chose to buy Toyota mats from my Toyota Dealership at home. After I was home I also noticed that there is a small crack in the rearview mirror and that the antenna on top of the vehicle was missing. I feel that these things really should have been replaced before they placed the vehicle for sale. Those are the only negative things and they were minor. I'm happy that they didn't put a sticker with their company logo on my vehicle the way that so many other dealerships do. Overall I'm thrilled with my vehicle and I would buy here again, I would just pay more attention to small details before agreeing to buy. I did get a great deal at this dealership and I actually drove from 2 hours away to test drive vehicles in Leesburg to get a better deal than in Charlottesville Va. where I live.

Josh did a great job getting my daughter into a very nice car

Purchase and settlement agreements were a lot easier than I thought . Richard never pushed me into something I didn't want to do and I respect him for that. I don't know much about the purchase of cars and I like the fact that he didn't try to take advantage of that. If you want a car make sure Richards your first go to with this location. The 2017 Toyota Camry did not disappoint.

Sales person (Robin) was great. Entire staff from sales managers to finance was pleasent, considerate, and respectful.

No hassle dealership. I got the vehicle and financing that I wanted. I love the new 2017 Hybrid RAV 4. This is the 2nd vehicle I purchased from AutoNation

I love my new car 2017 Toyota Corolla and I love the whole experience with this professional team at customer services and Buying process.

Nazir was very helpful and knowledgable about Toyts products and easy to work with I would recommend him to every one who is looking to get best service and follow ups

It was great experience starting from the sales Representative to the financial manager to the technician . This team are very professional, polite and know their stuff in and out. I got 2017 Toyota Corolla for my daughter and will go back soon to get another one for my wife. Thank you for your hard and honest work M. Soliman

Brought in my Toyota Camry for a recall issue( excessive oil consumption) and spark plug replacement. Service was done on time, I was offered a rental car while my car was in their shop for 3 days. So far, I'm happy about this service and I look forward to make necessary repair recommendations.

We had a great experience buying our second car from Leesburg Toyota the salesman was very nice and not pushy at all,The finance manager was very nice too and quick the only issue we had was there was only one finance guy and we were there for a very long time waiting finally I told the salesman we could not wait any longer because I have diabetes and I just can't wait that long to go have dinner he was very nice and let us take the car to go have dinner and called us when the finance man was ready I wish I would've thought of that sooner instead of sitting for so long you really need to get more staff

Quick and easy. Got the car I wanted at a reasonable price.

Great experience with Autonation Toyota Leesburg and a great deal on our new 2016 Toyota Sequoia. I can't say enough positive about Sales Associate Bryant and Sales Manager Dave. All was amazing from demo, to test drive, to negotiating a deal, to financing, to delivery. Thanks for going the extra mile to get us the exact vehicle we wanted. Bryant gave an incredible walk through from A - Z for my wife during the delivery. Financing actually gave a better rate than USAA! I would recommend anyone looking for a new car go and visit Autonation Toyota Leesburg.

Bought our new Highlander here from Pyer who was most gracious and professional. Manager Tim Chekan beat a deal we had in Baltimore so we drove 75 miles to buy at AutoNation in Leesburg. Great dealership and easy process! They made everything extremely easy. I'd do business here again anytime.

Dont buy cars here no compren carros their insurances like tire cover are a rip off

We had a great experience with AutoNation in Leesburg. Our salesman was knowledgable, considerate of our time and accommodated our schedule. The finance person was also very capable and accommodating. The vehicle was exactly as represented and the price was reasonable. The buying process was mostly painless (I always hate the documentation and dealer fees). All in all, I am very impressed with this dealer and would buy another from them in a heart beat.

We have dealt with Auto Nation and its predecessor Toyota dealership for more than 20 years. During that time, we have bought three vehicles and they have maintained and repaired all of them, plus two Chevys we acquired from a family member. We recently bought a 2017 Prius V-5. Throughout all of these interactions, they have been wonderful! They are efficient and trustworthy and understand even the smallest nuances of customer service. We absolutely trust them when discussing needed repairs. Their pricing is fair. We recommend them unreservedly.

Never buy a car from here. New or used. Period. Purchased a car from here on a Friday and found a better deal elsewhere so I brought it back on Sunday. The salesman was nice and was saying everything he needed to say to dissuade me from returning it but his manager Matt was very rude to me. Would not explain why they would not take it back and walked away without really addressing my situation. All he said was the bank owns your car now. Who actually does business like that and can sleep at night?!?

The vehicle ordering and delivery process was excellent.

Excellent experience in purchasing a new car. The sales person (Robin) was courteous and knowledgeable

I had a great experience at Auto Nation with both the salesman as well as the financial manager. Everything ran smoothly,briskly and none was pushy or obnoxious. It was a much better experience than I had at the previous dealership at Koons Tysons Toyota. If you know what you want, and want to be in and out with a new car ,a good deal...go for Auto Nation Toyota.

Don't try and get service on the weekends. They aren't staffed appropriately for the amount of customers they have. They messed up my Virginia state inspection which cost me another trip to there where they were initially unable to help me. Eventually, after two phone calls to their manager, someone called me back to say that they figured it out and they just needed to email me something.

We were looking for a new car that would be efficient to my two college students and I. Gene and Derick were very helpful and made the process smooth and quick! Super happy with our new RAV4!?

My experience with Autonation superseded by far my expectations. I fully expected a "hard sell" approach when I walked in. This was the first dealer i had visited and intended to visit 3 more at least. Bryant Tate, my sales associate, deserves 5 stars. He was helpful, informative, knowledgable, personable, professional and did not engage in any aggressive sales pitches or put pressure on me. He made my visit and the process of leasing a car easy, and so easy that i didn't have to visit the other dealerships that i had planned to. Big props to Bryant and Autonation and, by the way, I LOVE my new car:)

My experience was exceptional, all manager and sales people were so good and helpful. The dealership was clean, and friendly atmosphere.

Great experience found the car we wanted when it was not in the lot. Very professional and quick!

AutoNation Leesburg did a fantastic job. Found me the car I wanted at the right price and had it delivered to Florida for me to drive home! The car was well detailed, the documents came next-day courier, all perfect.

Dont ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment.

ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment.

We had a Fantastic Experience with our New Mini Van Purchase! We want to especially thank AJ (Andrew Lucabaugh) the Sales person at AutoNation Toyota for his Excellent service and efforts during the sales and purchase process. We had some issue with the Financial team but the Sales and Management team gracefully helped to take care of it! Overall we had a great experience and we are thankful to AJ for his Awesome Job!! Thank You!!!

Just purchased a 4Runner here. Worked with all dealerships in the region getting the best price and bought here. Price wise this came down to less than $100 between AUTONATION and next best offer but little things made the difference. Pyer, you are the man!!! Thank you for taking good care of me.

From the time their agent, Pyer, called, the process in purchasing the Toyota Sienna was a breeze. Pyer attended to my every detail and inquiry even after work. Pyer, Mohammad and the staff were very courteous and professional, I totally enjoyed my experience.

He fill all my expectatives helpful, very patient with my demands, he provided his complete time and attention to us i'm very please and yes i will recomended to my friends and hope to came back soon

Avoid the service center here and look for one elsewhere. My vehicle died on the road and wouldn't start back up. I had it towed to Autonation Toyota in Leesburg to have them diagnose and fix the issue. They determined it was the MAF (mass air flow) sensor. The OEM part is relatively cheap if you buy it online, markup was about 2.5x here. I didn't mind that so much as I did the $425+ labor fee. This part is immediately viewable as soon as you open the hood and takes 10 minutes at most to replace - disconnect the wiring harness, unscrew two tamper proof screws, and swap. I've contacted them almost a week ago but have yet to hear back.

I had a great experience shopping for a car at Autonation Toyota Scion Leesburg. I called about seeing a specific used car and they had it waiting for me upon my arrival 45 minutes later. I did not feel pressure to buy that night, but was able to communicate via email with the sales consultant thereafter, which fit best with my needs. When I walked in to purchase the car, everything was ready to go. The only negative I saw was the wait I had for someone in the finance office, but I suppose that's what happens on a Saturday afternoon when many others are also trying to buy a car. Once I was able to meet with the finance office, everything was again smooth. I'd definitely recommend Autonation Leesburg for your car purchase. Gene was a terrific sales consultant to work with.

Excellent, friendly service. Mr. Salek thoroughly explained all the features of the Highlander and could not have been more professional. He knows his business.

Staff and serves are good ! This dealership was very good and the staff was very helpful and really enjoyed the dealership for service and that it was wonderful experience

Buy a car here! Work with Shahzada Robin (knows as "Robin"). He gave top rate customer service and provided best pricing in the Metro DC area. I did all my research on-line so I knew what price I wanted to pay. His sales manager, Tim, was able to give me the best deal (by far!). They got the car I wanted in a couple of days, had it detailed and ready when I picked it up. Robin showed me how to work the navigation and cell hook-up with all the apps. He even drove me to/from the shopping outlets in his own car while they applied the paint/leather protection because the shuttle was not running on Saturday. He followed up after the sale and never took more than a few hours to get back to me when I left messages. Gone are the horrible haggling days of buying a new car. Go see Robin at AutoNation Leesburg for your next car, you won't be disappointed.

I leased a vehicle that had a few small dents in the passenger side and was returning a vehicle that was in great shape. I feel like they tried to take advantage of me and offered a ridiculous payment initially. We did get to a reasonable point, but I felt like I had to argue with them incessantly to get there. I don't know if I'll go back to this dealership in the future.

First of all Bryant was exceptional as a sales been and never pressured me to buy a new car during my visit. He was very patient and showed me many cars and provided estimated payments and financing options.

Toyota AutoNation Mr. Jorge Gonzalez is an outstanding Car Salesman. No questions to ask after a total review of the car and information provided with his instructions the new car was totally understood inside and out.. Both My Wife and I are totally convinced that we not only bought a very good car, but believe that the car was perfect for us.

It was pleasant and comfortable. I came in requesting one car and was steered to another that had been on the lot for three months so it was the car they wanted me to buy. I thought I should get more for my trade, but the said my air bag recall had not been done. Beside never receiving the notice, I drove a Yaris and they did not have the air bags that were installed in the recall. I put 6k down but the time I was pressured into the warranty sale by the Finance person the down payment did not reduce the cost. Had I done the experience again I would not have purchased any of the warranty products as I have had always drove a Toyota and have never need any repairs.

The dealership and the deal were very friendly and made me feel very welcome as we worked together to select a new car for my family.

I was in need of a new car but dreaded the process as my past experience with purchasing a car at a dealership required hours of sitting. My salesman David Dowe was extremely efficient and mindful of my time, corresponding via telephone and email of when I needed to come in while working things out with finance.

If you are in the market for car make it your business to stop by Leesburg Auto Nation Toyota and visit with Mohammad Salek and the management team. My experience was quick and effortless. (1) Found the car on the internet (2) Spoke with Mohammad over the phone (3) Coordinated a test drive (4) Traveled to AutoNation to meet Mohammad and the team for the test drive (5) Negotiated the purchase price (6) Purchased the car. Mohammad and the AutoNation Team were extremely professional, courteous, and very thoughtful. Great experience!

This dealership is a good place to shop for a car. David Finch is very helpful and extremely patient person, he will do his best to make the car buying process as easy as it could be. The sales manger, Dave Catacora is a cool guy and you can negotiate with him and he gave me the car for the price that I wanted. Brian Ham, the finance manager, gave a good interest rate on the loan. This place is kind of small compared to the other dealerships so THEY CARE WITH EVERY CUSTOMER WHO ENTERS THEIR DOOR AND THEY WILL TRY THEIR BEST TO MAKE YOU HAPPY AND BUY THE CAR FROM THEM. I just bought the car two weeks ago and I hope their after sale services are as good as their prices.

We went to AutoNation Toyota Scion in Leesburg to purchase a car. This was the second dealership we visited and we ended up driving off with our new car thanks to our salesperson Mr. Finch!!!!! We initially wanted a different model and could not agree on the color. But our salesperson was very patient with us and did not make us feel pressured to buy a car. He calmly explained all the features of the car and was well-informed. We truly had a pleasant car buying experience. We would highly recommend this dealership and Mr. Finch to anyone looking to purchase a car. Thank you to Mr. Finch and Mr. El-Fiky!!!!!

I decided to turn in my car for a new one. I decided to go to this dealer because they had given me excellent service with the old one - sent me reminders about servicing milages; quick appointments, comfortable waiting area and prompt delivery

Everything was very nice, and I loved the experience.

The facility and staff were polite and friendly. I looked at a few vehicles and test drove a used vehicle but it didn't quite fit what I was looking for.

Very friendly, down to earth, and low pressure staff. Very relaxing environment. I was in and out in little over 2 hours after I decided on the truck I wanted. I will definitely return for my next vehicle needs.

Overall, great experience. The sales person was professional and determined to keep me and my family satisfied. The price and interest rate was negotiable, and my mom was completely satisfied with our new car.

Great service, details & benefit from it. My family very happy with saleman service.

Dave Dowe and Garry Gerome were both very helpful. As were all the people I worked with. They made the process easy and hazzle free

We just purchased a RAV4 from Leesburg Toyota last weekend. The overall purchase experience was great. Our sales representative Mr. Dowe is full of energy and very knowledgeable to the cars he sells. I had worked with many car salesmen before but Mr. Dowe's attitude towards customers was exceptional.

Outstanding dealership and staff. I went through the USAA Buying Service and within several hours of submitting the request on line they contacted me by phone and 36 hours later delivered a difficult to find vehicle at a very fair price and trade in. Will Britt and his staff rock. This is the way a dealership should be run.

The service provided by sales associate, Jorge Gonzalez, was excellent. The dealer answered all our questions and was always in a friendly manner. This is the second car that I've purchased from autonation and from the same salesmen. In the future I would gladly request him again.

This is my 5th lease with Leesburg Toyota and I am very happy with my new RAV4 - Bryant Tate was truly exceptional as a salesperson:) And the dealership was very professional to work with during the leasing process.

I went car shopping in my own town and got ignored....even after I told them I wanted to buy, left them several.....I got a call from a different dealer. I told him my story from the other night, and he asked me to give him a shot, which I did. Totally different car buying experience....very happy with Toyota Auto nation of Leesburg?

My fiance and I first went to dulles motorcars in leesburg va we both had the worst experience but when we drove to Auto Nation Toyota in leesburg va let just say they have the best greetings and you feel welcomed. All the sales man was extremely friendly . When we explain Mr.Gene winfree how was our bad experience with dulles motors, he felt our pain and went above and beyond and gave us a brand new Toyota Corolla 2016 with a good deal .I will recommend this dealership to anyone that's looking for a nice service and nice car . thumbs-up and five stars

I love my new 2016 Camry LE! I had the best buying experience of my life at Autonation in Leesburg, Va. The price quotes I received on the Internet were honest -- they did not change when I went in. The sales manager, salesman, and financing staff were all outstanding!! I would rate them highest possible. I have bought many cars in my life, but this was the best experience.

Prior to stopping by AutoNation Leesburg I had been to another dealer fairly close by and had a good experience there. I intended to only show my wife some cars so she could choose a model and color. Instead, we were greeted by Will Britt and several hours later walked out with a new Prius. Will's demeanor, expertise, and style fit us like a glove. He seemed to be on our side with his sales managers. He fought for what we wanted and put our needs and desires before his dealerships--or at least, that's the impression he gave us. Will seemed authentic and honest; easy to talk with; and eager to do whatever was necessary to sell us a car--and that's a good thing. His sales manager, Tim, also made a good impression. Tim was straight-forward, knowledgeable, and instinctively knew the kind of financial information I needed to make decisions: a great team. If you go to AutoNation Leesburg Toyota, seek out Will Britt; you'll be glad you did.

Lots of promises, no follow through. The lies start with the Sales Reps, are perpetuated by the finance team, and reinforced by the maintenance team. There are a lot of great Toyota dealerships, don't waste your time with this one.

Nazir worked very hard to get me a good deal at his dealership. He is a phenomenal car salesman and a great asset to Toyota!

they sales people take care of me very well. i was very please .

We had an outstanding buying experience from Gene Winfree at AutoNation Leesburg. I hate to buy cars because of all the "negotiation" and time it takes. However, Gene was efficient and had everything ready when I called to ask if they could meet our price. I highly recommend Gene for your sales needs.

I was looking for a car not much to put down not the best credit.I went to several dealerships and then I found Jorge Gonzalez at AutoNation, after reading the other reviews I don't know if I'm thrilled with Jorge or the car dealership but my sale was wonderful. I came in on a Sunday night 15 minutes before closing they stayed for two hours with my husband and I, and we went home with our car. for he promised to follow up on a few things and he did on Thursday of the same week. I am very very happy with my new car thank you so much

We have not owned our new car for a full week, but so far we are very happy! We believe we were given a good deal. All of the employees were quite nice to work with especially Mohammad Salek, Dave, and Brian Lam.

I think the Saleman Pyer and the Finance manger Paul gave impeccable service. Thank you!

I am not an easy person to sell a car too. However, patience, professionalism, and outstanding customer service prevailed and I purchased a 2016 Camry SE...... and I love the car I called the dealer initially to prevent any delays in my purchase. I received solid service over the phone with regards to my questions. later that day, I arrived at the dealer and was greeted by William Britt, salesman. He was professionally dressed; was engaging and had excellent knowledge about Toyota vehicles. during the entire process, Will and his manager, made me believe they were working for me.... very important and difficult skill to teach a salesperson. I bought the car the next day. Will, the sales manager, and finance team, were all true professionals from minute 1. Never pushing me to say no; never pressuring me to commit. I commend Toyota and the Leesburg Autonation dealership with having genuine and real employees working for them.

Super Duper fun! Everyone was helpful and informative. Also I got a free hot chocolate! Accommodated me in getting financing for my car.

I had Mohammad Salek as my salesman and he did wonderful one of the best services and experiences I have received while buying a new car. Was very patient, helpful, and got me the very best deal. Would come back to him again!

After plenty of research, I decided to move forward with purchasing a 2016 4runner. I finally found the vehicle that checked off all the boxes. I was contacted by Samuel Raveendran at Autonation Toyota Leesburg. Since I reside out of state, our communication was restricted to internet and phone. Sam worked with me and did not hesitate to go above and beyond. Most importantly is that there were NO SURPRISES! All documentation waiting for me at the dealership was consistent to what we had agreed upon. The vehicle was ready for delivery upon my arrival. Management and Finance Dept reps were professional and knowledgeable. Overall great experience. I would definitely refer this dealership to anyone looking for a new Toyota. Thanks guys.

The most important thing was the dealer listened to what I had to say and did not try to change my mind or sell me more than I wanted. Very attentive to details and clear on the process. Pleasant experience. My only complaint is the process took almost 3 hours. To get price resolved, financing arranged, and paperwork processed took much longer than I had planned. I would have preferred them to work it all out and then return later or the next day to sign. Did not enjoy sitting and waiting since I was not taking car home that day anyway. One other fault was that while the dealer was in Virginia, the car was being registered in West Virginia, meaning I will have to have the vehicle re-inspected in West Virginia when I get permanent tags in effect paying for two inspections.

We purchased a car..2007 Hyundai Tucson...from Auto Nation/ Toyota Leesburg. Our experience was ok. I had requested a copy of the Carfax in our paperwork the day we were there. I did not have it when I got home. I called several times and finally received it by email. When we looked at the car...a belt was screeching pretty badly. The sales guy said it was the cold. He took it to Service and they poured warm water or sprayed it. It still had a slight squeak to it. But I said well if thats all it is..a belt...I can deal with that. We bought the car. We replaced the belt. After only 3 weeks, we have no car and are renting again!!! Not happy! Our car had to be towed from my husbands work because the clutch died. The clutch should not have died after having this car only 3 weeks. So still in a rental and $1500 later we will get our car back this Friday. I know we bought this car as is but no way it should be in this position so quickly! We will have put almost $2000 in to this car by the time we get it back. Not happy. I am not sure they have good quality cars! I would make sure you only buy if you have a very good long warranty!! I am not sure I can recommend this place!!

I was car shopping while visiting in Virginia. Oh I was car shopping on line. I was familiar with the Toyota Corolla and found one on the dealership's website. It quoted a price and discounts and also quoted 5 year 0% interest financing. I was shopping on line on December 30th at about 10 pm. By 9 am New Years Eve I had a monthly payment for leasing and for purchasing the car. New Years Eve was too busy on my schedule to purchase the car so I delayed. By January 5th we closed the deal via fed expressed paper work (since I had returned to PA). On January 8th I returned to Virginia and picked up the car. Spent less than 90 minutes at the dealership including a test drive of the new car. Well done Auto Nation Leesburg Dealership.

I went to Leesburg Toyota AutoNation to buy a used Toyota and ended up buying a 2016 Toyota Tacoma TRD Sport. The salesman Hani was extremely knowledgeable and walked me through each of the vehicles I was interested in and after considering each I decided on a new one with zero pressure from Hani or the sales staff. Brian with the finance department was equally professional and extremely helpful working out a APR I was happy with. Would definitely buy from again!

I purchased a new Toyota 2015 Prius c during the Toyotathon. This was the first new car I had purchased since 1978. I purchased the vehicle using AutoNations Leesburg website and chat to find the car I ultimately purchased. John Toland, my internet sales rep was very helpful during the entire purchasing process. The first time I actually went to the dealership was to pick up the vehicle and pay for the car. All the paperwork was ready, or at least as ready as it could have been when I got to the dealership.I was pleasantly surprised as I wasn't given a hard sell to purchase options I didn't want, nor did I have to play the "waiting" game to meet with the finance manager. I was inane outing 30 minutes. Leesburg. AutoNation has impressed me with their low stress, easy-going process, not to mention their timely but not invasive follow ups "just to make sure I was still happy with my car". The car buying process has sure seems like it has changed since the last time a bought a car. At least, for me, at AutonNation it has.

Great job by all in getting me in and out of the dealership with a new truck in less than a couple hours. Thorough and efficient. Thanks to Amanda, Will and Mike for exceptional customer service.

Exceptional service ! From my initial truck inquiries via the phone for specific vehicle information (Amanda) who also greeted me at the dealership! The hand off to the Salesman (Will Britt) who was thorough and efficient from showing the truck to the get it ready for the client phase to (Mike) the finance guy who got me out the door quickly and efficiently as well. Great job performed by all. Thanks

My wife and I came on New Years Day looking to buy a new Toyota Sienna. Andrew took us on a test drive and then we negotiated the sale price. Andrew was very friendly and polite through the whole process. I never felt pressured. The bargaining was very cordial. Andrew also helped with the transfer of items from our trade in to the new car which was helpful on a cold day. He also helped put in new floor mats the next day when I had to go back to give a check. He also followed up a few days later to see if everything was ok and if we had any questions that he could help with. Thanks Andrew.

The service was excellent , I buy a 2015 Toyota RAV4

Great Salesman, and Manager Super deal. The whole process of the sale was smooth. Good Job

Used car sales manager Derik & his salesman Mr. Schulze were great, everything went as smooth as butter... I've been recommending them since we left in my new used vehicle...

Im from Germany, the Dealer is very good. I can recommend this Dealet.

We are very happy with service of Hani. He was patient, clarified our concerns throughout the process.

Was looking for a used Camry. Sales manager found a perfect fit for my needs. Overall good buying experience.

We went to AutoNation to buy Toyota Camry XSE with special color blizzard pearl, but it was sold out. The sale person was very helpful to find a SE special edition with the color we like.

I had a very pleasant experience with everyone at the dealership

Autonation was terrific!! Everyone we talked to or had dealings with was professional and extremely helpful and friendly. They worked with us to work out a great deal on the vehicle that we wanted. We searched and searched the internet for the best place to buy and I'm so thankful that we found Autonation Toyota Leesburg!!

We came into AutoNation seeking to lease a Toyota Camry LE.After some back and forth with the sales team, we found their initial offer very high and were about to leave to visit another dealer with a quote in hand. One of the lease/sales manager approached us and mentioned that he was willing to work with us to make the sale. After I shared my expected price and monthly payment for the vehicle he was able to match it on a 2015 rather than a 2016 Camry. After some time, he realized that leases were not possible on the 2015 vehicle; so instead of taking the offer from the table he matched the same offer on a 2016 model. Now that's what I call customer service! The entire sales team was courteous and very professional.

As a repeat Toyota buyer (not often, but three times), I knew I was ready to buy another; the real choice was where to go to close the deal. Based on my previous history of working with the staff at the Leesburg, VA location, I started and ended right here. Back in 1992 when I bought a home in this vicinity, I took my '87 Celica there exclusively for all service until I finally sold the car after owning it for 17 years. I later bought a new 2007 Yaris that these people have kept running well - and have kept me happy - ever since. My recent purchase was facilitated by Sales Associate Richard Schulze who was attentive, cooperative, helpful and honest. The new Camry he helped me buy is a great car - well, almost. I've had trouble with the Bluetooth connection to my cell phone and don't have a solution yet. The problem is likely with the phone and not the car and my work schedule has prevented me from having the time to meet with the phone's service people. In the meantime, the Leesburg people have put in a lot of time and effort to run diagnostics and assist. I have confidence this will work out in the end. Other than that phone connection, I am thoroughly happy with my selection.

Straightforward ride and buy. I drove two other cars with the salesman before buying the Corolla. I got a call and had to leave halfway through the paperwork and they they sped up the process. It was an easy purchase.

My son bought a car here, and we liked it so much, two weeks later I traded my car in for one just like my son's, at AutoNation. The sales men were great, helpful, knowledgable, prompt. BUT. Once out the door, this place considers it's customers DEAD. I had a few follow up questions, quick and simple to answer, and NO ONE ever got back to me, not after three emails, four or more calls to various managers. All I ever get is this stupid generic form letter from them urging me to give them a super review on these sites. Huh!

Autonation Toyota in Leesburg is a good place to buy a minivan. They had the lowest price without even haggling. Their sales guys were very down to earth and their finance dept. was very courteous and helpful. The only complaint is that they had coffee and water but no hot chocolate. Everything else was wonderful and they made our car buying experience comfortable.

The salesman, Patrice, was great. From the initial phone conversation to the final sale he was helpful, pleasant and not 'pushy'. Following the sale, he has contacted us several time to make sure all is well and if there are any concerns or questions. AutoNation was a great facility and will not hesitate to use them in the future

My husband and I were fairly set on getting a Subaru Outback, but we also really liked a RAV4 we had previously driven, so we decided to stop by the Toyota Leesburg dealership and look around. We were immediately greeted by Nazir and he was an excellent salesman! Nazir was so well informed about the cars he was selling and was able to answer all my questions. He had great recommendations for what we needed and what was unnecessary on our budget and helped us find a something we really loved. We went home to sleep on it, and when we came back the next day ready to talk numbers we were greeted like old friends. Nazir set us up with AJ since he was already with another customer, and AJ helped us pick out the car we wanted, drive it around and then got the car within our price range. Overall, the process was great and all the staff was so kind and helpful. The only negative part of the experience was waiting 3 hours to see a finance person! The dealership only had 2 finance people on staff that day and we had to wait so long. I would just recommend not going shopping Black Friday weekend in the future, but I would, without a doubt, buy my next Toyota from Toyota Leesburg.

I was a little worried, buying a car is no small task! But Patrice made me feel right at home, explained everything in detail, I didn't feel pressured. He helped me through the entire process. Then I met with Brian, the financial advisor and I felt he was looking out not just for himself but also for me. I came out feeling like we both made a deal :-)

Overall - good experience. would recommend dealership to others.

Overall the buying experience was just fine. Once we left the lot, the salesperson didn’t have the time, patience, or courtesy to follow through on promises or insure that the 2014 certified Sequoia had all the factory parts it was supposed to have. The pathetic thing is that this one inexpensive part made the difference between a good experience and a bad one. In following up on the floor mats we were offered and promised, Richard told me the small part (lever cover) was on back order. He clearly hadn’t checked as he said he did because the box was sitting at my front door when I arrived home. Clearly being truthful is not something that matters to Richard. It also calls into question what other things he was dishonest about in the sale process. Shameful ethics, shameful judgement that he would sacrifice the his reputation and that of his employer because he is too lazy to chase down a small, inexpensive part. Absurd

We recently purchased Prius from this place. Staff are very friendly and helpful!

Last week I brought the Highlander XLE , which is really god and comfortable to drive and perfect for family. I also like to recommend the sales Person Ali Almirmanchi if any one is going to buy a veichlejohn on that store. He help me out to buy a Highlanders and n ow his duty very well.

Stopped by about an hour ago to specifically look at 3 cars they had in stock. 10 min - not a soul greeted us. Not the way to win customers...

Dear All, I am not a happy customer. Here is my story. I, along with my elder brother, went to Auto Nation Toyota, Leesburg, Virginia on May 25, 2015 to buy a new car. We saw our desired vehicle, negotiated the price and bought 2015 Brand New Camry SE, with zero APR. We were happy that we are getting a good deal. The sales person was cooperative, run my credit and came back, saying that I am approved for zero APR. We filled all the required documents, got the new car key and drove the car with us. After two days, the finance department called me and asked for few documents, I send them all the documents. Then he asked me for my Permeant Residency Card (Green Card) or US Passport, which neither I have any. I showed them my current visa which is good till 2016 November. Also, told them that my work visa is in process and as soon as I got it in few months, I will send that to them. The finance department said that they will not accept my current visa, so I will not get zero APR and now I have to pay 3.2 APR. Then I got frustrated and ask them that why you are telling me now. This is something you (Leesburg Toyota) should have told me while I was purchasing the vehicle. Now it’s too late. The option they gave me was: 1) Return the vehicle 2) Pay everything upfront (Full amount of vehicle) 3) Pay the new APR (Approx.. $2000 more in 5 years, with this new APR) Of course, the first two option will not going to work for me. So I ended up paying the APR, which will increase my monthly payments. I am sure a lot of new/existing TOYOTA customers do not have US Passport OR Permeant Residency Card. So if they go to buy a vehicle with Zero APR from Toyota Dealer, they might end up with a situation like me. Toyota dealers all over the US, please tell everything in advance to your customer in black and white, before you sell any vehicle to them including their residency status/ visa in the US. I am sure this will be of great help for customers. AutoNation at Leesburg, Virginia, please contact me if you want to do something which will go in my favor. Thanks, A Frustrated Customer, Babar Ali [email removed]

In 25 years of buying cars I have never had such a professional and easy experience. I had an appointment and the receptionists found me a great salesmen who listened to my needs and situation. No effort was spared and I got a great deal on the car I really wanted. The finance department is top notch and very helpful and friendly as well. I will be returning there for service and all my cat buying needs for years to come

Buying a car is never too easy. After many failed attempts for my brother-in-law to purchase a new Prius, the latest being a long night of haggling, arm-twisting, the usual back and forth of "I'll talk to my manager" with Koons Toyota, that finally failed miserably, we end up the next day at Autonation in Leesburg Virginia. Believe me when I say this, buying a car was never that easy: first of all they did honor TrueCar quotes for a different car for the car that we wanted, minimum time of haggling, zero arm-twist, and every body there was as nice and relaxed as they could be. No usual pushy aggressive sells person, no "I will to talk to my manager," everybody was pretty decent and friendly. Thanks all for making car purchase as painless as possible. To our salesman Mr. Ali Alkalamchi. To Our Service Guy Mr. Timothy Ducket. Our Finance guy Mr. Matthew Raymond. And last, but not least, That African-American gentleman at the front who finalized the purchasing price (Sorry we Forgot to ask his name before he gone home for the day) You know who you are, thanks a lot all. You guys are our #1 recommendations.

I've traded two vehicles and have had an overall good experience, other than the attitude of sales manager Mike. I don't think I'll be going back because of this one person, even though I ended up with a very fair deal.

My wife and I had a positive experience at AutoNation Toyota, Leesburg, VA. Our sales representative (Dick) answered all of our questions during a test drive, and Dick has always been prompt in responding to our questions after the test drive. Dick was never pushy nor did he attempt any “high pressure” sales pitches. We got the vehicle of our choice, and our offer was accepted without a hassle. We realized that taking delivery of our 2015 Toyota RAV4 at the month's end would be a busy time at the dealership. Dick did his best to ensure our final paperwork was handled as soon as possible. After taking delivery of our RAV4, Dick has continued to be very responsive in answering our new questions.

Responded to an internet ad for a Camry lease. Dealer had inventory, was able to meet the deal as advertised, and did not pressure for an immediate deal. Very helpful and allowed me to form my own opinion.

My husband and I just purchased a used van through autonation of leesburg. We are so very happy with the service we got while there. Paul our sales guy was absolutely amazing. He's friendly fun and cares about getting you into the right trustworthy vehicle. He was very helpful and welcomed us as soon as we walked in. We look forward to buying our future vehicles through autonation of leesburg . Everyone was so friendly and welcoming. Thank you :) Paul you are an amazing sales man keep up the fantastic job :)

I have to commend the sales team on the excellent customer service and expertise. I was fortunate to work with both Brian and Paul and couldn't have asked for a better expereince. They were knowledgeable, patient and even took time to help entertain my 4 1/2 year old while we were financing. I will definitely continue my service with them. Pete in finance was a pleasure to work with and Bob (manager) was sincere and accomodating. An all around great team.

We traded-in our car and bought a new Highlander last week, and we are 100% satisfied with the entire process. All of the employees were polite, patient, and friendly. The process was not too long and drawn out. And their pricing and process were straight-forward. We'll be visiting there again when the time comes to trade-in our other vehicle.

Deal was as advertised (best in the Metro area). Salesperson was courteous and low-key. I'd recommend buying a car here, for sure!

Found a couple vehicles on Cars dot com and was interested, called and spoke with Patrice and scheduled an appointment to meet with them and check out the Vehicles.. When we arrived Patrice was with another client, so we were handed off to Richard. We located the vehicles on the lot; checked them out and took them for a test drive. The sales personnel here are excellent, they are extremely laid back and there is none of the typical BUY NOW! BUY QUICK sales pressure. We talked over the pros and cons of both vehicles, they were more than happy to answer any and all questions we had. Their appraisal of our vehicle was fair and prompt. Dealt with Mike on the appraisal and they did their best to get the deal done. When we green lighted the deal we were handed off to Mike in Financing and he crunched the numbers and got us a phenomenal deal. AutoNation is friendly, professional, laid back, and their vehicles are priced very competatively.. I highly recommend them; by far the easiest, fastest, and most painless car purchase ever!! THE ONLY NEGATIVE!! Since they ripped the license plate off of our old vehicle (they actually handed to me in multiple pieces) I have had to deal with a lot of headache from DMV to get a replacement plate. So definitely make sure you bring your own tools to remove your old plates and make sure they come off easy, otherwise they will destroy them trying to remove them.