Recent Reviews from AutoNation Toyota Leesburg

Awesome service advisor-his name so MOE go see him, you will be thrilled

Jorge was very helpful in getting me my new car! Great customer service!! I highly recommend him and the rest of the staff there

Everyone was professional, courteous, accomidating, and very helpful. They will be my first go to for my auto needs in the future.

I bought a Toyota Tundra TRD Pro from them and it was great! Love the truck and Sayed is a great sales rep for the business. Also Tom the finance rep is an amazing conversationalist and explained all of the add ons which I purchased two. Toyota and this dealership is the way to go for any new vehicle.

Fast, fair, and honest. Great value and terms. Third RAV4 we?ve bought. They did a great job of helping us get the right car in one day.

It was nice visiting!

I had the most amazing service from mr. Logan moreyra. Phenomenal personality and charisma and very diligent about his work. I was extremely satisfied with the help I received while at autonation Toyota in leesburg. He answered every question I had and gave me all the information I needed. He’s very knowledgeable and was very kind as well. My family will definitely be coming back! He was fantastic!!

Justin is a great service advisor and an overall awesome environment

Very neat and fast always take care in a way that really matters

The boarding process was very smooth, however I've begun to have a bit of mistrust with AutoNation. The last time I was in for major engine work on my Toyota Tundra, the invoice stated that brake pad replacements were needed. After returning home, I removed both front and rear wheels to check the pads. They were at about 70% each. Yesterday 12-01-22, I had the same tundra in for an emissions and state inspection, and they found a fog light bulb needing replacement. Charged $85 for a 5 minute job, and minimal part cost. Just saying, if I realize this to be a trend, I'll not be returning here for service of any kind

Great experience walking in there. Nathan Burgette was very helpful in finding a car that works well for me.

Great service Zach was amazing and made the experience memorable, highly highly recommended Leesburg Toyota, will definitely return, everyone we have the pleasure of working with was great

The parts department fast efficient service. I was in and out less than 5 minutes. Great group of people and very patient.

Great customer service. Tom Walsh was the most easy going salesman that I have ever worked with. Not high pressure like other salesmen I have dealt with in the past. He made sure all of my questions were answered, and anything I needed was handled. I would definitely purchase another vehicle from this dealership. And highly recommend them. Five star.

Easy to reach service department and good customer service. Also liked the flexibility to drop the car for the service.

🚩 The service that I am receiving is making me question if purchasing a Toyota was a smart decision. I heard Toyota provides excellent service, I guess not in Leesburg. My car is not even 3 years old, bought it brand new off the lot. Now I’m having issues with my trunk door. I had to schedule two different appointments just for them to look at it. They took my car at 9am and told me they will provide updates by 2-3pm. No calls, no updates from my service advisor. I had to call twice and leave a voicemail to find out he went home for the day. An employee told me over the phone they found evidence that it was a user error and Toyota will not repair the issue but have yet to show me any evidence. Went to the store and talked to atleast four different people who couldnt help. It is now day three and still no answers from anyone. Disappointment is an under statement.

They had better prices than any other dealer in the area on new Toyotas. Mohamad and Gene were excellent and helpful salespeople. This dealership has a great service department as well.

They did the service of my car on time. But I would have appreciated it if they preferred to clean my car inside out before handing the keys.

Cheers to AutoNation! I was blessed to visit Auto Nation today and glad that I met Mr. Rahman to purchase my dream car. What a wonderful service and experience I received from the whole team including Mr. Charlie, Mr. Kam and few others. Me and my family loved their service. Very professional, pleasant and well mannered. Recommend all to check there before you do car buying.

It was an excellent car shopping experience, from the moment we walked in, we felt welcomed. Our sales person gave us his undivided attention and made sure we made the right decision for ourselves. Ringing the bell and having everyone celebrate with us was the highlight of our experience.

Pretty routine maintenance at 5000 mile interval. My adviser Tim was efficient and provided me some information I asked for during the appointment. The in-and-out time was about an hour and 1/2. I think that could have been a little bit quicker. I liked that they wash the vehicle after each service appointment. Waiting area was very clean , did not use any amenities that they offer. Getting an appointment was pretty easy too. I will continue coming here because of the service that they provide.

Super helpful staff, Bryant was awesome certainly helped with the process of buying my first car. The entire staff was very supportive and friendly. Definitely a great first time experience :)

It was an excellent car shopping experience, from the moment we walked in, we felt welcomed. Our sales person gave us his undivided attention and made sure we made the right decision for ourselves. Ringing the bell and having everyone celebrate with us was the highlight of our experience.

My boyfriend and I had a great experience at AutoNation Toyota. We worked with George who was very knowledgeable, and made the experience very pleasant. I would definitely recommend going to AutoNation Toyota for all your car buying needs.

The reservation staff and service staff are not in sync. For an oil change and gas filler cap repair, I get 1 hour wait from reservation staff (two different people) and when I get there I get "don't know how long. The diagnosis itself will take more than 2 hours". Ultimately I had them do the oil change only. From "it will be ready in two hours", it took them almost 5! The only consolation was that the oil change was free and they gave me a good check up report.

I got my car there it was nice visit and really recommend this place for buying cars.

Great service and Justin Embrey kept me informed of the service that was being performed. Highly recommend !!

Friendly and accomodating. Really enjoyed working with my salesman Patrice. Will be back in March to pick up another vehicle from him. He was very friendly and provided great service. His Manager Bill was equally as helpful and made the buying process a synch. Highly recommend this dynamic duo.

Tom was super helpful in our search for a used car!

Friendly and helpful not pushy

Great, friendly service from the sales manager to sales associate. Well done!

I had both cars worked on recently at AutoNation Toyota in Leesburg, they did an excellent job. One car is 17 years old but runs like new because of the excellent service that I received from the professionals at AutoNation. These folks know what they are doing. The are very courteous and fair. Great job and thank you.

Great costumer service The process was fast and easy

Great and very helpful the best thing was not to pushy and was able to help me find the right cad and even was helping me decide by looking on other lots. Very very helpful and easy

Overpriced. Was quoted 300 less for a front and rear break job. Also $450 for an oil change and a new battery. Will never use them again.

Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.

Jorge is a good seller, very friendly and fun, and it was a nice experience buying my car with him.

WARNING: They are not selling with a "market adjustment" but are not selling at MSRP. Not without mandatory packages. Other dealerships add a market adjustment then give you "dent protection" and "paint protection" packages for free. This bait and switch is just more dishonest. Even if you specifically ask if they force packages, they will say no but then when you come in "SURPRISE BUDDY!". These packages will not increase the value of your vehicle and will just add more money to the loan/lease. They are also notoriously difficult to redeem for what qualifies. Toyota isn't forcing these packages, it's Autonation. Remember to avoid these guys when supply outpaces demand again.

I had a great experience working with Nathan and Mike on purchasing my new car. They listened to what I was looking for and made sure I was getting the car of my dreams. From first contact through the financing process, everyone at AutoNation was great to work with. I will definitely be returning here for my regular car servicing, as they won my trust through the buying process. Thank you to the AutoNation team! ETA: I've been getting my servicing done here and have had really good experiences with the servicing side of the house. Easy to schedule online and friendly staff. Nice waiting area if you choose to do so.

The wait time is reasonable, from in to out about 2 hours for a two-year maintenance. They are doing fine work. So far, I have not found any negative thing from this dealership.

Easy to deal with. Quick and efficient service. Trustworthy. Great location.

general maintenance and repair

Nazir Fazelyar was our sales associate. He provide an excellent experience. I highly recommend Nazir and Leesburg Toyota

I worked with Patrice to purchase a 2021 Prius. Fantastic service great car

No concerns - was relatively quick. Only small frustration is how hard the dealership pushes the after market add ons

My experience was amazing, Mr.Lucas was very helpful and friendly

Sales Associate Nazir made sure I got the RAV 4 TRD in the color and options I wanted,he also explained in detail all the power train and technology features.The sales process went very smoothly,Sales Manager Rasim clearly explained all the numbers and also beat the Carvana trade in value.I appreciate that AutoNation Toyota did not impose a "market value adjustment" charge over the MSRP that many other dealerships in my area are adding.Very happy with my purchase! Thanks!

Went online for oil change and everything went as expected.

It was great, got car right away. Thanks for helping me to pick the car !

Never thought of owning an imported vehicle. But stopping at Leesburg Toyota changed my mind. The staff educated me on the benefits and features of the new Toyotas with their wonderful selection of both new and used vehicles. They took the time to not only explain to me why Toyota is a leader in the industry but to have the patience to answer all my questions which were many. Entering the showroom you are greeted with a smile from the friendly staff and couches and refreshments to make you feel at home. This may sound like a well rehearsed commercial but after almost 30 years of car buying experience Leesburg Toyota has topped all former dealerships and has won me over for all future business and the Toyota brand. Please try for yourself I’m heading out in my new Four Wheel Drive Toyota that’s just in time for winter. Sorry again for sounding like a commercial but for once this one is all true and from the heart. This place convinced me that old fashioned customer service isn’t dead and value still means something. Thanks Leesburg Toyota!!

Been a customer for long time, never dissatisfied. Sayad Karimi is my rep and has been phenomenal to work with. I really appreciate his expertise and patience to help us out and make us feel comfortable throughout the process. The finance person and the Manager Bill are great to work with as well. Very happy for the process.

Nice people, were willing to take the time to explain everything. Went above and beyond.

The sales staff went over and above me expectation Thanks

Nate Burgette was my sales rep for finding and financing a new car. Together we navigated supply chain issues, delivery issues, etc. The experience was candid, with zero manipulative or pugnacious sales behavior whatsoever. I met with the general manager once regarding my trade-in, and while we decided to exclude that from the transaction, the whole experience was very human in the best possible way. After interfacing with more than a dozen dealers, I chose to drive across Northern VA to affect my transaction here. While some other dealers may have fancier showrooms or more expansive repair facilities, the Autonation in Leesburg will carry my recommendation as long as these two gentlemen remain involved.

Nazir was very fast and responsive! Kam the Finance Director was very helpful!

I was not confident in the service I got here. I first was quoted $108 for my services that would be done, but then I saw my bill come to be almost $300 PLUS some things that were to be added on which led my bill to be almost $700. I gave a coupon for me to get 25% off my bill, but it clearly was not applied. I was aware of what was going to be done to my car, however, I had barely any communication with anyone about what the status of my car was and the tech I did talk to was not confident in her answers as I asked them. They were all guesses. I was hoping for more details when it came time for the tech to review the services done. All I was told was “ok we’re done, please sign here” I felt rushed. When I asked what I was signing for, apparently I just needed to sign a paper that says that I am receiving my car back. Not once did I get an explanation on what was done or what the thoughts were while people were working on the car. I recall I had low tire pressure when arriving to the dealer, but no one had the decency to help out and regulate the tire pressure. All the fluid levels on my car were the exact same as when I brought it in… I thought someone would have the decency to at least top off the fluid levels since that’s what was apparently checked on for the services I brought my car in for. When I was finally paying for all this, the person checking me out didn’t even look up at me or say hello. Just told me to insert my card. Clearly he wasn’t having a good day or didn’t care enough to at least fake a smile. People here seem money hungry. Overall disappointed in this experience.

Louis in sales was very knowledgeable and helpful. Jim Spag was very professional and friendly

They have great customer service and the service experience was great. They were helpful and I was able to get my car serviced on time.

Jorge nos dio una buena atención es más excelente . Muy felices con la atención

Patrice is an excellent salesman who looks out for his customers.

Excellent service by Mr Rahman. Loved the honesty he provided which checked out on multiples levels with 2nd and 3rd sources.

Jorge was pleasant and very helpful. Quick service

Excellent Very helpful salesperson. So informative and very reasonable.

I purchased a new Toyota Hylander from AutoNation last year and totaled it hitting a deer! So I went back to AutoNation for a new vehicle and concern about insurance pay off has not been finalized yet . As soon as I walked in and the gentleman helping me, lm sorry I forgot his name but my salesman couldn't have been better:-) I explained my situation and he took care of all my needs way beyond what I expected and walked out with a new Tacoma ! So thanks so much AutoNation you have a lifer!!

In this day and age where used cars are more expensive than new cars, we found Gene who greeted us at the door as we arrived. Although that approach is usually intimidating, he was very friendly and honest. Best of all, he listened to us. After test driving a used one, we found a new car we really liked, and to our surprise, between Gene and the manager, they worked with us to get the deal we wanted. It was a breeze dealing with the entire staff. Loved the experience! Ask for Gene when you go look at cars.

Excellent staff and team. Very accommodating and responded to all my questions in a timely manner.

Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.

Nate the salesman and the financial manager there was great.

Great work, easy process and good communication from the sales and finance teams! Thank you!

I had the best experience at AutoNation Toyota purchasing my FIRST CAR! The Salesman Patrice was very professional and helped me find the perfect car for me! The buying process was quick and easy! :)

I had a great experience at Toyota autonation

Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.

Service personnel were great !

This dealership is honest and hardworking. Patrice is the man who gave me advice about how to get a new Sienna. When I could expect the list of vehicles being built and shipped to them, how to make a reservation down payment of the, to be built, minivan and when to roughly expect its delivery. He didn’t mind that I called him over and over. He also helped when we found ourselves in a bind and searched for another used RAV4 to replace a vehicle we’d unexpectedly loss in a fender bender. The LeesburgToyota AutoMation is fairly priced selling their cars at MSRP and if I didn’t like the car I ordered they would give me back my deposit. Not so for multiple other dealerships in the DMV. You can’t go wrong with these guys. Thanks you Patrice!

highly trained people, Mr. Carlos Riera treated me very well. excellent service

I have an insane schedule and they helped me figure out what I needed and with the best deal. I got my car in about 3 hours and am absolutely in love. They worked with the best banks and were quick to offer the best deals. I will forever be apart of the Toyota family.

My wife and I loved our experience at AutoNation. Sayed and Hani offered excellent customer service. Definitely would recommend!

I absolutely loved these guys. They were so nice and made the whole process so much easier I highly recommend for anyone wanting a car to come to these guys i know I’m coming back for sure

My Hybrid Toyota Camry needed an oil change, so I called a few places for quotes to find the best deal. I was surprised and happy to learn that AutoNation's price was better than some smaller non-dealership shops nearby. I went with AutoNation because I also wanted an inspection done, but only wanted to take care of the necessary items on the vehicle because it has been running well. I had the privilege of working with Justin, who was just fantastic to work with, as he simply laid out what could be done on the car and what should be done in the car in language I could understand. I brought the car in on a Saturday, and although they were only planning on the oil change, they managed to take care of everything needed on the same day. I was pleased with the final price and felt like I was in good hands that I could trust. I plan to come back here as items arise. Thanks for the good work ya'll do!

highly trained people, Mr. Carlos Riera treated me very well. excellent service

Autonation Toyota in Leesburg really took care of my family this morning. We ran into trouble with my son’s car yesterday, and had to have it towed to the dealership. However, this meant that we would be without a car when both myself and son commute to work. The GM, Jim told me to come into the dealership first thing today and they would take care of me. And they did! Rahman greeted me as soon as I walked into the door, and listened to my issue and went to work getting us a car to drive. Rahman was very fast and efficient and made a very stressful situation much less so. Thanks to Jim and Rahman for taking care of us.

I had a very pleasant experience with Auto Nation Toyota! My family has been getting cars here for years! They answered all of my questions and really listening to my concerns.

AutoNation is the best auto dealer in the country. Excellent customer service from beginning to the end.

I had a good experience at AutoNation Toyota buying my certified used 2018 Rav4. Ashraf Islam, my sales associate, was a pleasure to work with. His approach is very low pressure and he lets you guide the process. He’s knowledgeable about the product and will answer all of your questions. If I wanted aftermarket services, he would assist me, but I never felt forced. I really appreciated that. Tom McGeady took care of all of my financial and warranty concerns expeditiously and painlessly. His charm and wit set me at ease and made the process an easy one. If you’re in the market for a Toyota, go and pay them a visit.

Fantastic service! I had a great experience with Auto Nation!

They take good care of my car

Very professional and friendly staff. Patrice was awesome. I recommend them.

Have always received good service from this Service Center. This time, my service was delayed quite a bit. I had scheduled an appointment for an oil change. Check-in was swamped. I was pressed for time (my ride had to be somewhere), and had to just leave my keys with the rep who said he would scan the vehicle and they would have my information to move forward; I told him I would not be back for a couple of hours so felt I gave them plenty of time to address the vehicle. After 3 hours, I had not received a call, so I called them. They had just begun to look at my vehicle. When I explained that I HAD made an appointment and expected my service to be done a long time ago, they expedited my service. This was a glitch I hope will not happen again.

I’m a recent transplant from another state. I suddenly had a low tire light on the dash and because of previous problems with my Prius Plus tires I drove to this dealer with no appt. They welcomed me and were able to take care of the problem within minutes. Thanks AutoNation Toyota Leesburg.

Won’t take my car anywhere else for service. Justin is the best!

Very smooth process to help us to buyout our lease ended car. Everything is clear

Great service. Friendly salesman.

Great service. A bit of a long wait. Everything was done right

Thanks to Jorge Gonzales I got a great a deal in my car. He was very patient and also willing to come on his day off to help us

Excellent Service! Great selection and great customer service. Their service team is the best!

We had a wonderful experience from start to finish. Everyone was kind, and they made the car buying experience as easy and smooth as possible. We put our deposit on a new 2023 Sienna on September 21st, and picked it up on November 3rd. That wait was nothing compared to what I have seen elsewhere online, and we looked at other vans and other dealerships before choosing this one. They took the time to walk us through how to use the app, the process for making appointments for oil changes or getting any work done, and provided my antsy 5 and 1 year old kiddos with snacks and praise for being so patient. It was definitely the best car buying experience I've had so far, and I look forward to continuing to work with them for all of our regular service visits. This is our first minivan, and our first Toyota; but at this point, I'm sure it's not our last. 😁👍🏻

Honor Price

After a chipmunk attacked the electrical wiring on our Prius, warning indicators lit up the dashboard. The professionals at AutoNation Toyota in Leesburg found and repaired the damage in short order.

I was coming in just to “look” and Jorge made me feel like family and did everything in his power to get me fitted with the right car. Kam in finance was awesome to work with too! I highly recommend come seeing these guys if you’re in the market for a new vehicle. They’ll definitely take really good care of you!

Very pleased with my experience with AutoNation Toyota Leesburg. The sales experience and communication with Nazir, Bill and Mr. McReady in Finance was effective and direct. No nonsense and very streamlined. I am happy with my purchase, the selection process, the value of time, and the overall experience. Would highly recommend☆☆☆☆☆

Just a cheap dealer trying to make as much money as possible with providing the bare minimum and gauge you on unnecessary maintenance. I would not recommend them.

Jim and Mike were awesome. They made selling my car a breeze. I would definitely recommend this team at Toyota if you are looking to sell your vehicle.

WARNING: They are not selling with a "market adjustment" but are not selling at MSRP. Not without mandatory packages. Other dealerships add a market adjustment then give you "dent protection" and "paint protection" packages for free. This bait and switch is just more dishonest. Even if you specifically ask if they force packages, they will say no but then when you come in "SURPRISE BUDDY!". These packages will not increase the value of your vehicle and will just add more money to the loan/lease. They are also notoriously difficult to redeem for what qualifies. Toyota isn't forcing these packages, it's Autonation. Remember to avoid these guys when supply outpaces demand again.

Jorge was pleasant and very helpful. Quick service

Salesman was polite and didn't pressure us. Inventory is next to nil; global supply chain issues they say.

Justin did the great job. He is always helpful, more over he knows what he is doing. His customer service is outstanding.

Sayed was extremely patient and helpful throughout our time at the dealership. He is friendly and answered all our questions. We were very thankful to have him assist us.

Had a 4pm appointment. For an oil change and tire rotation it took almost 4 hours! No one seemed to know what was going on, even the manager looked into it and was checking on the wrong car. Terrible service. Almost overcharged until I insisted to recheck the invoice. Will never return. Inept, was informed appointments aren’t really set to an arrival time. Frustrating, to say the least.

Excellent service visit. Shuttle was minimal wait, work was completed in about the estimated time.

Everything was good except it took me more than 2 and half hour to get the oil change and safety inspection. I had the first appointment of the day and I reached exact 7 am. My car was the first car that they took. But even after all these, I got my car back at 9:30 am. So looks like there is no way to save time at the dealer ship. What they did with my car for 2 hours and 30 minutes, only they know or the god knows. I dont know. Oil change and safety inspection together are around max 30 minutes work. Looks like I need to find other places to save some time.

Mohammad was amazing. 😁

AutoNation Toyota of Leesburg is my go to place for all of my car needs. Service manager Bryan is always open to answering any questions I have and provide recommendations to ensure the best performance for my vehicle and my safety. I love it there. I feel heard and cared for.

AutoNation Toyota of Leesburg is my go to place for all of my car needs. Service manager Bryan is always open to answering any questions I have and provide recommendations to ensure the best performance for my vehicle and my safety. I love it there. I feel heard and cared for.

EL SENOR JORGE TIBURON ES UN AGENTE DE VENTAS EXELENTE ..MUY BUENA ATENCION PARA ADQUIR MI AUTO NUEVO TOYOTA TACOMA 2023...MUY AGRADECIDO

I worked with Nate as the sales agent and Kam for financing. I was done in under 3 hours, including test drive trade in appraisal and financing. Everyone was straightforward, attentive and cordial. I got the impression the staff enjoyed working there which is a strong green flag. It's been a week and I'm very happy with my new vehicle and the process over all.

We chose a car from the list of vehicles that would be delivered to the dealership. Bryant Tate kept us informed, called when the car came in, and gave us a brief overview of the different functions. No discounts or negotiations were available.

great service, highly recommend Jorge Gonzalez. Made my first car purchase experience easy and enjoyable!!

I had a very pleasant and straightforward purchasing experience with Sayed. I was able to look at their displayed vehicles and borrow one of them for a few hours to test. Excellent affordable and mid-price choices to look from, and even their used vehicles are Toyota guaranteed! The rest of the financing process was also made very easy by Charlie. Totally recommend AutoNation in Leesburg. Can’t go wrong with a Toyota!

service advisor was very great in explaining, service was done good. Toyota sent me coupon and you cant beat the price anywhere with the coupon. Great place to have service done.

Jonathan has been great to work with he is very professional, upfront, knowledgeable and helpful. He made the purchase of the new Venza easy and pleasurable. I will always be looking for him when buying or selling my car. He also gave a very fair price for the trade in

Great experience, relatively quick and always friendly. Ask for Bryant Tate 10/10!

I generally had a good experience here! I showed up a few minutes early for my appointment, but had to wait a while before a service writer could see me. Their waiting area is nice, but I do kinda wish they had a quiet room for people that don't want to listen to the TV, other customers talking on their phones, or service writers helping other customers, to wait. Having said that, I realize its just personal preference on my part. The staff were great and friendly.

Great buying experience, no pressure-Very satisfied

Jorge made my first dealership and car buying experience amazing. He treated me almost as if I was family and was so kind and honest with me the entire time to try and find the best car and outcome for me. Everyone else there was extremely welcoming and you could tell they were gonna take care of you!

It was a nice experience working with both Kam the finance director and Gene the sales guy.

Very easy to work with. Very accommodating. We purchased a used 2017 VW Tiguan but it is like new and beautifully detailed. The whole process was easy peasy

Excellent staff bryant is a great salle person very honest and is a strait forward person when it comes to pricing and ont financing end thomas is excellent very honest

George is awsome. Super attentive, very personable. Highly recommend him. Great dealership also. Dave

Nazir provided great customer service and made getting my new car one of the quickest and easiest new car purchase experiences I have had compared to other places. Would definitely recommend going to him and would buy from him again in the future.

Great place and great service I highly recommend Mohammad. Great experience!

Great service from Rahman who helped us find a new car when mine was stolen. I appreciate how friendly and helpful everyone here was. The process was very efficient from start to finish!

Great service from Rahman who helped us find the perfect car when mine was stolen. Everyone here was very friendly and helpful. Would recommend!

Good services and good services

Jorge was extremely helpful and made the car buying experience very easily and great! Will come back when they get me a manual Supra!

Interesting update- October 26, 2022. My new tailgate stopped working so I called the shop. They got me in at 7:15 a.m. the next day and I arrived and was immediately attended - indeed they are so organized the staff greeted me by name as I was expected. Five minutes later, having been shown the on/off switch in the glove box I sheepishly departed, problem resolved. Staff refused a tip and I had a nice diner breakfast with my unexpected window of time. Again I can't say enough in praise of this shop. Keep up the good work. Wednesday May 11 (see earlier Monday review below for context and owner response). Departing AutoNation Toyota (final shout out to Bryan the service advisor and Lindsey the cashier). Just wanted to confirm that this operation is 5 star PLUS (and as owner has already commented on my earlier post I am confirmed that they read these, which is good oversight - now give Bryan and Lindsey performance bonuses). As I reported brought car in Monday (knowing I had some extended warranty but no idea as to cause of trouble - rear liftgate - nor quality of this "warranty" which was not an insignificant cost. Well AutoNation and Toyota have confirmed their best in class reputation. About to drive away very happy (all functioning) and bill was zero (I had vision of some deductible/co-payment so Lindsey got a huge smile). Keep up the good work and when you read and reply to this finish my faith in you by letting me know that both Bryan's and Lindsey's Premier customer service has been recognized. No better overall ownership experience in my four decades of experience Monday May 9 Just left the dealer and wanted to give a shout out to Bryan who was my service manager. Bought my 2014 Toyota Highlander in Cleveland and added a Toyota Financial extended warranty. Was always curious if money was well spent and when my liftgate stopped functioning I was told to bring it in (at that point they said they could not tell me if covered - giving me some trepidation). Brought in at 8 a.m. and was greeted by a polite, cheerful and most important competent Bryan. By 10 a.m. I was told they knew the problem and that the warranty indeed offered protection. I had also noted the maintenance light had come on and Bryan told me the issue - which as I had just installed four new tires was redundant so Bryan just had things reset and informed me of next maintenance event. As repair parts needed to be ordered we set Wednesday for service (Bryan telling me he would see me then,). I went over to the service chief and made sure he knew Bryan was a real asset and now I am also telling the world. Hoping C suite at Auto Nation reads this and rewards Bryan - great shop, great staff. Funny enough, my dealer in Cleveland, largest in the city, told me this was where to go As I moved to VA and I endorse the call. Well run and competent. They even are looking to buy my model and when I see adds and prices with same car at 20 K more miles and having a quality extended warranty in hand, I know why I also find Toyota at the top of the heap. I expect this car still has many years of excellent performance left. Keep up the great work.

Great experience, straightforward pricing and purchasing. Gave me an easy time to test the car for a few hours, and they have ice cream! The facilities are nice, and I look forward to procuring their preventive care services. Ask for Sayed.

Bought Toyota Tacoma back in may After few days and drove 300 miles front brakes caliper makes lot of noise today my tire flat missing jack and lug wrench .my personally advice to other buyer they have 5 days 250 miles return policy have third party inspect it . One think positive there Manager billy and sales person Salek super nice and friendly

I was not sure how my experience was going to go when I checked in. My appt. said “any service advisor”. I asked about a service I need done and the reps told me wrong information. “You will need to go to Arlington. If it is done here, you will have to pay for your loaner”. Sometimes I feel if you are past warranty, you get treated differently, why I don’t know. I waited 3 1/2 hours to get my work done. The rep did come and apologize for giving me incorrect information and things went a lot better after that. I will be back but it just feels a bit disjointed sometimes. I appreciate listing work recommended for the future.

One of our Best Car Buying Experiences Ever buying a Prius at AutoNation Toyota in Loudoun County today. Thoroughly recommend salesperson Jorge Gonzalez, who was highly experienced, knowledgeable, professional with no high pressure. Finance guy Hani was very helpful also. We will definitely return next time we need a car!

They are professional!!

My wife and I recently purchased a certified used Toyota Prius from “Auto Nation Toyota” in Leesburg, VA. Our Sales Associate was Jorge Gonzalez. We highly recommend this dealership to any one who is interested in buying a car with confidence. Mr. Gonzalez is a veteran salesman with 18 years experience. He made our purchasing experience painless. With his experience, and great people skills he guided us to the right car. Thank you for all your help!

Took my Tacoma for service. I had a few things replaced, oil changed, tires rotated. They did it quick, only had to wait for parts. The price wasn't inflated. They wiped down the interior and left it smelling good.

Great car-shopping experience! My sales representative was knowledgeable, friendly, and helpful. The sale process was honest, transparent, and free of sales tactics. They did not charge the market adjustment price like other dealers did. The financial staff was very professional and helpful also. The car I purchased (Toyota Corolla Hatchback) is a great car, both dependable and fuel efficient. Will definitely buy from this dealership again. Excellent service. Highly recommended.

I have had good experiences recently at AutoNation for servicing my RAV4. I was disappointed that this past Friday because it wasn't as smooth. When I arrived I was told by the manager who my serving tech was. When I went to his station, he stood and looked at his screen for an extremely long time. I finally asked if everything was ok...I had a scheduled appointment. He told me I actually was assigned to another technician. So everything I had communicated to him didn't seem to get turned over to the other tech, and I wasted about 30 minutes just getting my car checked in. Then, I waited over 2 and a half hours while a buddy of mine came in later than me without an appointment and had his car back after a 5 k service before my car was finished. I had to go up and ask about my car because I had another scheduled appointment. Then, I had to have them redo the paperwork because the second technician didn't include the discount that the first tech had written down. I was late for my other appointment. Overall, a disappointing experience

Amazing, friendly, fast and efficient service! Smooth transaction and very helpful staff made my car buying experience extremely easy. The Sales Consultant Rahman, Sales Manager Rasim and the Finance Director Kamrul have given me their full attention to all my car needs, questions and requests. Their pleasant attitude, valuable suggestions and experience have made this process a lot smoother! Thanks again for the great experience!

Patrice is the best sales person out here. very patient and goes the extra mile for his customers! thank you Toyota!

Great service, super quick, I take my Tundra there, I wouldn’t go anywhere else!! The new General Manager is OUTSTANDING!!

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I bought a car out of state from another autonation location. There were many issues, but Tim Nguyen helped take care of me every step of the way. I have bought and sold numerous vehicles with Autonation Toyota Leesburg, and they have never failed to disappoint. They are my first stop for everything car related.

Sayed Karimi was amazing! He did an excellent job assisting me in finding the perfect vehicle for me! Thank you!!

From start to finish the process was flawless and perfect. Nazir Fazelyar took excellent care of me and got me a price for my 2023 Tacoma that no other dealership could get.He took the time to walk me through every aspect of my truck purchase, to make sure I was comfortable with the truck I was purchasing. The finance team also took great care of me and got me an excellent deal.

Vary good with customer taking walking 🚶‍♀️ shows the car 🚗 and Happy 😃 Face not talking on the phone ☎️ No body is Hunting Around each other. Offer me lunch 🥗. 💯👍

Mr. Rahman helped me buy my Toyota 4Runner. Mr. Rahman and his manager Mr.william King are supperstar. Kam Ashfakht the financial department is also supper helpful. The customer services and clients treatments are so great. Great service!!

I have been servicing my 2018 4Runner here since 2019 and have only had great experiences. They always have quick turnaround times and are upfront about pricing. Last year, they honored a quote for new tires I had received a month earlier despite a recent increase in prices. No complaints here!

I from Houston Texas , living in Virginia for work , went for service and there were great

best dealership in all nova with a massive inventory and I love there one price policy as I hate to negotiate the price

Patrice, Kam and Hani did a fantastic job helping me get a new Corolla Hybrid.

Great experience. I highly recommend to all my friends and family

Great visit and allot of options to look at I was wanting a Camry

I made an appointment to have a service on my truck, as well as inspection and emissions. I had to take off work to come in early, since their emissions and inspection person leaves at 5pm. I waited over 3 hours, paid and left. It wasn't until it I tried to register at the DMV 10 days later that they hadn't done the inspection or emissions. They didn't mention this or anything. They just billed me $250 for the service and sent me on my way.

I recently purchased a new 4Runner from this dealership with assistance provided by Mr. M. Salek, my salesperson. The process was very smooth and they were transparent. I would purchase again from this shop. Thank you Mr. Salek!

Friendly and convenient, Justin did a great job! and if your looking to buy a Toyota, Jorge Gonzales is the Best!

Its a great place to get your Toyota serviced, friendly and knowledgeable service and sales. They are busy but do a good job of getting you in when you need service. Jorge Gonzales is an awesome guy if your looking to buy as well, I highly recommend him!

Good customer service and good price.

Exceptional customer service from the sales staff. I shopped around for months for my first car and they were the most helpful.

Jorge les a vendido a nuestra familia por a?os, siempre muy amable y un servici� ejemplar

Excellent customer service.. Sales agent and Manager were very cordial and went out of their way to answer all questions we had.

Jim was excellent help, very satisfied with the process

Excellent service every time I have been here. Get my 5K mile service done and have never had a problem. love the online appt scheduling.

Such a solid place. Really good service.

It was an absolute pleasure working with George and everyone here at the Toyota dealership. Great people. I had a incredibly wonderful experience and this is definitly worth a try. Give them a shot at your business and I wish you as great of an experience as I had! Best car buying experience of my life.

I recently bought new car from Automation Leesburg. Excellent help and support by Mohammad Salek and entire team. You will get better deal here compared to others. I definitely recommend this dealership.

I visited this place for the second time and Mr. Jorge took great care of us as always he is very attentive very helpful he found what I was looking for I am so excited to drive my new car 😁 thank you Mr. Jorge

OK. I called and requested a walk around and checkout drive. I could have done without the double teaming approach. Qualify your sales rep and empower them to make the dealer’s case on their own.

Came in to take a look at and buy a used car. Sales people we?re friendly and buying process was smooth

Zahedur and his whole team were absolutely amazing!! Worked us a great deal we could afford and explained all the coverage options for warranties that would make sense with our purchase. I would 100% recommend this dealership and especially Zahedur for all his hard work in making my hubby's midlife crisis sports car dreams come true! 🥰

Jorge is great and always sell vehicles to the family

I got an appointment for the next day to get my sienna's alternator replaced. The service crew was very attentive and and accurate with time lines and pricing. Having the service station open until 8:00pm was also really helpful, since our van died coming back from dinner. Everywhere else closed at 6

Thanks for the good work Jorge, we are happy with our car. Everything is OK until now.

Salesmen were knwledable and helpful . Keep up good work

I bought a vehicle last month. The vehicle had a minor body damage and one piece of the front grill was missing. Contacted the dealer man who I bought the car from sent him a email with the pictures of the grill missing and I never heard back from him I think n his name was Zaed here in Leesburg VA I bought the missing part myself didn’t want to deal with them any longer.

It was a straightforward purchase, wasn't complicated, and Ash (sales associate) was overall pleasant and laid back.

We have purchased six cars from Autonation Toyota in Leesburg, Va over the years and have been pleased with our experience each time.

Very good customer service and always happy to help.

Great experience every time with the whole crew!

Charley was great and knowledgeable, would recommend

I've been looking for a C-HR and finally found it at Toyota Leesburg. They were great to work with and I can't wait to take delivery.

Jorge is the best salesperson, he sold few cars to our family and we keep sending friends and families to him

Mr Rahman was a great salesman. The entire staff was professional and engaging.

Jorge is the best. He is always available to offer the best quality of service. 100% recommended.

This is third time I bought car from Auto Nation Toyota Leesburg ,I always had good experience with the dealer.This time Mr Ashraf help me to pick my favorite car which is Rav 4 2022,he is very humble and well informed.The atmosphere is very friendly Mr Ashraf has been great assistance all the way ,very friendly cooperative person .I am fully satisfied and recommend him Thank you brother!!

I bought 2 cars from Toyota AutoNation and I would not recommend anyone other Hani to help you find your dream car. Hani went above and beyond to help me find the right car at the perfect price for me. He did not stop trying to get me to where I wanted to be. I will definitely be going back to Hani for my next Toyota!

Excellent communication. Great service, very professional. High recommended. We had Hani, he was very friendly, professional and helpful.

Autonation Leesburg is absolutely amazing! Super professional and made the car buying process extremely easy. Shoutouts to Jonathan for the great communication and helping me test drive multiple vehicles that would fit my needs. Also shoutouts to Rick and finance for their parts in this process as well. Everyone communicates well and professionally. Best car buying experience.

My experience with the dealership and working with Ash was excellent. He was very informative and easy to work with. Thank you Ash and AutoNation I absolutely love my 2014 Toyota Sequoia.

I had an appointment with the Service Department. I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation but this particular vehicle more often. AutoNation Leesburg has sent us over the last several months several coupons for "complimentary" full synthetic oil changes, obviously designed to get customers in the door to see how good their service is. I actually couldn't find the last mailed one and went to their website, and they had the promotion there as well, where you could have it texted to you, so I did. Just before my appointment i located the mailed coupon so I brought both. When I was directed to the service counter, I told the service representative, Tim Nguyen, that I had a coupon for a complimentary full synthetic oil change. He said it wouldn't work without looking at it. I told him it came from their website. He said well it isn't for your year of model, they are pretty specific. I said, they coupon specifically lists my year. He looked and continued to question me as though the coupon AutoNation Leesburg actually texted me wasn't legitimate, like I was presenting a fake and he continued to push back. It was uncomfortable. But, as it happened, I had found and brought the mailed paper coupon, so I dug it out and handed it to him. Shocker, he questioned that one as well. He asked questions such as did I *personally* receive this coupon in the mail? (My name was on it.) Do I have more than one Toyota, he thinks maybe this coupon for a different vehicle. After more questions, he finally said something like "Well, I guess we'll take it", like he had no choice. As I said, they have sent several of these "complimentary" oil change coupons, but this is the first one we've decided to use. Why send them to customers if you don't want customers to use them, and try to make the customer feel like they are doing something wrong by redeeming it. Once that awkward exchange where he made me feel like I was a thief was over, he said okay, your oil change will be free, it will be $30 for the tire rotation. I didn't ask for a tire rotation, I get that free with my tires, so I said I don't need that. Again, more attitude. FinaIly, he wraps up the transactio and asks if I will be waiting. Yes, I say, I made the first appointment of the day to avoid a long wait so I could get in and out. He then tells me it will be at least an hour and a half for the oil change. I arrived for the first appointment yet it was goung to take an hour and 30 minutes, minimum for an oil change? Approximately an hour and 45 minutes later my car was done. I get AutoNation Leesburg didn't make anything on this visit, but they send those coupons for customers to use. I believe he pushed my car to the end of the line because it was a "complimentary" service and he didn't earn a commission. The point of those coupons is to get customers in the door and show them how good their service is. This was the opposite. When I receive good customer service, I go out of my way to patronize businesses that give that service. I've paid *more* to go somewhere that is friendly, trustworthy, and reliable. But this left me feeling scuzzy in my interaction with Tim Nguyen, and like AutoNation Leesburg cares about customers as far as the money they can make off of them. I don't care how many "complimentary" coupons I receive, I think it will take wild horses to drag me in there again.

Hani has excellent customer service, he explained everything really well and made the experience truly easy for us

Excellent experience, Hani has the best customer service, I will definitely be choosing AutoNation to do business with again!

Hi everyone, I have purchased a New Toyota Highlander from Toyota Autonation Leesburg and the sales person who helped from start to the End was Mr.Nazir Fazelyar. He explained everything about the car and answered all of my questions before the Deal. I recommend Nazir he is very honest, friendly and trustworthy person. God bless you Nazir special thanks for your service.

What a waste of time! I was about to purchase a new vehicle, they refused to remove the optional features (when options were clearly in BOLD)totaling $1280.00 The salesperson was willing to sale the vehicle, but I guess management were NOT. OH WELL!!

My experience at Autonation Toyota in Leesburg was amazing. The whole process from start to finish was seamless, easy and straightforward. Everyone was so helpful and understanding but Hani, the sales representative that I worked with, really went above and beyond to make the whole process simple. He was very thorough in explaining everything and answered all the questions I had. It was truly a delight working with him. If you’re looking to buy a car, definitely check them out. I’ll definitely do business here again.

Sales Representative Hani has excellent customer service, he made the experience truly easy, I will be happy to do business with AutoNation again! Thank you Hani for going above and beyond, your customer service and knowledge is simply the best!!

Hani was amazing to work with, his customer service is superior. We will definitely be bringing our business back to AutoNation. Thank you!

It’s hard to buy a car now days, weeks on the waiting list, but service is great, no price mark up. Ask for Umar S.

Always love my experience here, the service team is always very friendly, and my favorite one was even promoted, so congrats to him! Less one star because I was bummed to see I didn't get a car was this time. Hopefully that was a fluke and it will be back next time I return.

My experience working with Hani was nothing short of amazing. He is someone who is patient, committed, and will make sure you feel cared for. Hani is incredibly knowledgeable and knows his stuff. Working with him was one of the best experiences and I couldn’t recommend his customer service enough. Thanks for all your help Hani! Will definitely be coming back:)

Nice and clean, nice selection

Great team and amazing customer service. Thank you for our beautiful 2022 Toyota 4Runner!

Great, trusted dealer that I felt very comfortable doing business with. Finance manager Kamrul went over the top to help make the transaction smooth, easy and comfortable for me and I will definitely come back again to him for any future vehicle purchases.

I love my new parts

I sold my Corolla here, the acquisition department was very helpful.

We had a great overall experience. The team at Toyota leesburg took good care of us . Special thanks to Kam for making the process quick and smooth. Will definitely recommend this store

The entire team really took care of me and my family with the purchase of our new Toyota. Kam was very knowledgeable and helped me throughout the process. 11/10

Fast & friendly

Kam was great! Very helpful and knowledgeable

My Advisor Justin Embrey was knowledgeable on Toyota, courteous to set up Speed dial with my new Iphone, I'll return for his service in the future. The Cashier Daniel was friendly to show me Google map how to go to Costco from your dealership, both employees were pleasant to showed their enthusiasm, that reflects excellent management in the dealership.

Hani made the car buying process easy. I was a walk in. He answered all my questions and showed me exactly what I was looking for so I could find the perfect car for me. The car was filled with gas, cleaned, and all the paperwork was organized. The dealership also gave me a ride from where I had to drop off my rental car. Thank you so much!

Wonderful customer service! General Manager went above and beyond! I highly recommend AutoNation Leesburg!

If you need a good sales associate who will take care of you ask for Umar S. Super helpful and was able to make my purchase as smooth as possible. He will take care of you.

Umar was able to get the car we were looking for. He is very helpful and took care of us. If you are looking for a car, give Autonation a try. It was a good experience.

Great overall experience. Made the process easy and simple. Kam was awesome. Very knowledgeable, found me what I needed. Much appreciated!

Kam made my buying experience easy and stress free. He is very knowledgeable and polite. Highly recommend.

I am very happy with my purchase of a Toyota CH-R the service was splendid and the progrese was fast many thanks to the Toyota leesburg team for making my dream come true the best customer service they are very kind and patient very happy to buy my first car with you guys ?? I will never forget when Nathan made it possible for me to see my car with a gift bow

Alex was polite, informative, and really made my experience easy, fantastic salesman!!

One of the best Car Dealers i have ever been to and I also want to thank HANI HAMWI who did everything possible to make us comfortable

Best dealer in whole nova with a huge inventory and I love there one price rule which is always fair for the customer when he purchases a vehicle or trades his own 👌

Kam was such a pleasure to work with. He made the entire process so easy and enjoyable. I definitely recommend doing your car shopping at this location for a great customer experience.

Very patient, excellent salesperson. Will visit again!!

Me dieron un buen servicio

Good place and great service

great service and plenty of cars to look at

The Best AutoNation Toyota Leesburg. I?m love coming to AutoNation Toyota dealership of Leesburg. Excellent caring customer service. And Sales Toyota dealer department..

Great service very professional Answered all mes questions

Nathan Burgette is a very professional sales associate! The sales manager was very rude ( sitting behind the counter like a judge! ), but Nate was very kind and approachable. He assisted me and explained everything! Thanks Nate! Overall, they’re very reliable comparing to smaller dealerships!

I had a great experience overall. They treated me like family. I will recommend everyone to Toyota Leesburg.

Autonation was very helpful an professional with helping me finance my used Honda Fit, all cars on the lot are in excellent condition.

Great and quick Service, Daniel was very friendly and professional

Great customer service. Workers were kind and saved me a lot of time with my car

I was able to drop my vehicle off the night before in the night drop after making an appointment. While working I received a text so I wasn’t bothered with a phone call. Since I had purchased the extended warranty I didn’t pay a thing. My bill would have been almost $200.00. I normally don’t purchase extended warranties, but with all the electronics in cars and hybrids I did this time. I was happy with the service. Easy drop off and pick up. With a washed car! Just had my 30,000 mile check-up and it went well. Again, it was FREE except I decided to add on an interior detail to treat myself and get the sand out of the car. It was worth it and it wasn’t that much! Definitely will do it again.

I’ve bought three cars here and all together our family has bought 6 here. Patrice has been my guy each time and the process has been seamless and transparent each time.

Had a excellent experience buying new RAV 4. Was very patient with me. Answered all my questions. Kam was great and very knowledgeable. Made the whole process easy n painless. Much appreciated!

AutoNation always has awesome customer service! I highly recommend this dealership for anyone who is especially buying their first car.

Patrice is very kind, patient, and nice to work with. I highly recommend this place if you want to buy a Toyota.

Highly recommend Daniel from service and Jorge Gonzales from sales!

We brought our 2007 FJ Cruiser in for an oil change and safety inspection. The service was prompt, efficient, and professional. We will be back for our next need.

Patrice was an amazing help to my family and I. Very kind and thoughtful. I know I can always return to him with any questions or support. The whole location made us feel very welcomed and appreciated!

We just concluded our 4th purchase/lease transaction with Bryant Tate and William Kind at Autonation Leesburgh, as well as a multi point inspector and 25K service. Bryant and William make "car" matters easy. They are not only consummate professionals but are efficient and personable to boot. It also helps that we first lease our cars, then purchase and own for at least 10 years. We have owned Corollas, Camry's and RAVs and just purchased a RAV off lease and will purchase another Toyota next year. Highly recommend these folks 👌 No, we are not related to anyone, just love the product and service.

Thank you Ash Islam for helping me purchase my new Toyota Hatcback. Your service was exellent!

I worked with Dan in the service department. He was awesome! All my questions and issues we were addressed and he found a way to do the work as inexpensively as possible! Thank you Dan!

Everything is great when getting your car serviced at Autonation Toyota. They do the work described and take no longer than they tell you they will. The appointment process is easy as is checking in on your service day. There is only one thing I would tell the management. Your employees definitely have the attitude of only doing ‘their job’ this reflects badly to customers. In the very short time I was there, dropping off and picking up, I witnessed two employees arguing on the phone with other employees. Doesn’t that sound indicative of a larger problem? I would not like to work in an environment like that. It is sad.

Great customer service and this is the second vehicle I have bought at Auto Nation Toyota in Leesburg.

I’ve been coming here for 2 years. Every time I’ve shown up for schedule service I have to stand there for 10-20 minutes waiting in a line to check my car in. They have great mechanics, but the customer experience needs work.

Best dealership! Rahman has been so helpful throughout my entire process of buying a car!

Umar Saiyed and manager are very kindly talked served to us Excellent workers Very happy to deal with them and this dealer

Excelente servicio muy amables todas las personas que trabajan y me hace muy feliz por su ayuda a poder tener mi carro.

Gorge was a great sales person. He worked hard to get us the car and deal we wanted. I would recommend him to anyone.

Good place and great service

I miss not seeing and getting Justin's help at Leesburg Toyota, but Kristin did a great job handling ny maintenance appointment. It was also a pleasure meeting Logan, and other fine people at this home location.

Found a great low mileage used hybrid RAV4. Staff friendly and professional. Mohammad stayed on point to make this transaction as easy as possible. He even tolerated my fifty pound doodle hanging out with us as we made the purchase.

Bought a new Highlander early 2022, buying process was quick and easy in a tough market. 2 service appointments have been good as well. The Toyota app, however, leaves something to be desired. While its status interaction with the car is great, I find the Service and Service Appointment function lacking. The app won't let me make an appointment and I would hope the app would let me know when I'm coming up on my next service interval. Could be much better.

well organized and efficient. The staff are a pleasure to work with.

They made buying a used car easy. No haggling over price because it was an internet price. They responded very quickly, and we were out the door in our new (to us) Santa Fe three days from our inquiry. Everyone we dealt with was so friendly and helpful, from George, our salesman, to Bill, to Thomas in finance. We paid cash, and they gave us time to let the funds hit our bank account. Couldn’t be happier with our experience, and would definitely recommend them for a new or used car.

We had a great experience at Autonation Toyota Leesburg. Patrice was fabulous to work with. Patient, kind, professional and transparent. I would highly recommend them to friends and family, especially knowing there are many dealers out there right now trying to take advantage during the shortage…

AutoNation was great to work with in this crazy car market we are in right now. They were very friendly, professional and made us feel right at home! I highly recommend talking to Patrice to buy your next car he was great to work with and very knowledgeable! Louis also was amazing and very responsive with our questions! Will be recommending them to our friends and family as well as returning when we need another new car. They earn our trust and we will definitely be a repeat customer.

Ash was very helpful and easy to contact. We ordered the car, and we were called the same day that the car arrived. The whole experience was very smooth. Definitely recommend Autonation Toyota Leesburg.

Awesome. Definitely dedicated people.

sales and service. You all are the best...

The service technician, Luis, who assisted me, was very friendly and efficient. The dealership is very conveniently located.

Mrs jennifer smith is a very professional and extremely hard working Forex manager. She puts her clients needs as #1, she is very responsive and gives expert advice throughout the trading process. I have invested and also made multiple withdrawal with Mrs jennifer smith and would highly recommend her as the best forex manager on the block do yourself well and contact her. Email: jenifersmith1100@gmail.com WhatsApp +1 7816060994

Bought a new Camry on 7/15/2022. The salesman (Umar) was knowledgeable, courteous and efficient. I would recommend him to anyone wishing to buy a vehicle. I wish we would not of had to haggle so much with the manager about the low ball trade in value we were originally given but I guess this is part of the process. When we came in one month before the purchase and made a $500 payment to reserve the vehicle we were given a price. The day of the sale there was a $600 plus charge for some type of dent protection that we were told was on all their cars. Seems like this is a add on that should be disclosed up front when a deposit is made. Need more help in the finance office. Our appointment was at 4pm and deal was made by 6 pm. Waited over 2 hours to get into the finance office and was not out the door until 9:30 (business closes at 9).

AutoNation in Leesburg by far is the best dealership I have ever been too. They charge you fair prices at MSRP and do not add on extra fees. My experience with Mohammed Selak was great, he was helpful and informative. Robert McGrady who works in finance was awesome as well, he wasn't pushy and helped me get the best deal that I could afford. I told him my budget and he was able to bring the monthly payments down even further for me. Thus far, I have purchased two hybrid vehicles from AutoNation and I could not be happier with my decision to bring my business there. I highly recommend this dealership!

I took my car for safety inspection, got it done pretty quickly. very nice 👍🏿

Autonation Toyota in Leesburg is my go-to for sales and services for my Toyotas. My newest addition - 2022 Corolla HB - got it for MSRP, but happy about it. Now they do no-haggle pricing, which is good-and-bad, but less stressful. Reserved the car when I saw it online, it came in about 4 weeks. Logan in sales is very courteous. Kristen is in service and always helpful.

Feel like they are honest and don't push unnecessary repairs. Love online scheduling for maintenance.

From 2019 to till now i bought 4 cars from Autonation Leesburg, Virginia. all car was good sales person Ashraf was the first one who helped me to get my first car, now Ash Fahimpoora is best person to treated me and helped to every possible way to get my new sienna 2021. & ofcourse Nargis too. She helped me alot so that i get the lowest apr. Autonation is the best i really recommend everyone to buy from there. Note: But there is some way of improvement in the service area. they are not the best one, just ok! they never smile, they are sometimes even rude and they are too busy so they dont even care if you wait for a long time. couple of time it happens when i came to do the maintenance by taking appointment they were not upto the mark. their commitment level is very poor. and one more thing when you say certified used car then you should make sure all the things with the car is perfect. this time i just get only one key with my car, they said after a week they will give me the other key. then my reclining seat was not working then i dropped they fixed it. then one of door handle above the middle row is not working, Stacy said they will call me but they dont know when, these are some points they need to be improve. so the customer remains happy even after purchases of their dream car. Thank you and goodluck to Team Autonation leesburg

Easy in and out for service. People are nice to work with

I waited 3 hours from MY APPOINTMENT TIME for them to start working on my vehicle. I had to ask for updates, they were not good at communicating. They had one charging station available that was constantly in use. When it was finally finished, my car was not brought around. They man up front just said "it's parked behind the brick wall, it's marked on the tag." There was nothing marked on the tag, I had to wander around their huge parking lot with four little children to find my vehicle. I'll go somewhere else next time. 👎

I bought a RAV4 2020 from this dealership and Marta was the agent helping me with sell. She is amazing, hard working, and so helpful. I am very happy with Marta and the rest of Leesburg staff support.

Service Rep Byron is a 1st class rep; he kept us informed with updates. Explained all work and cost before work was performed ! Clean environment, plenty of spaced seating, free wifi Kudos!

All I CAN SAY IS MR KING IN USED CAR IS THE MAN HE KEPT IN CONTACT WITH ME THROUGH THE WHOLE DEAL TO MAKE SURE HE GOT IT DONE MADE FEEL LIKE A FRIEND INSTEAD OF JUST ANOTHER CUSTOMER AND MY SALESMAN NATE WAS ON TOP OF HIS GAME ALSO I WOULD LIKE TO THANK AUTONATION AGAIN!!!

Quality people Quality work

They performed an all wheel alignment as I had requested. They completed the job in an hour including a car wash. Good job! 👍🏽

First I get a call asking me if I want a complimentary oil change at the dealership. It’s normally out of the way but I had some scheduling things that made it work but why not. I go to drop off my car and I’m told that I have to go to my specific service advisor. I go to him and he’s on the phone. I wait patiently in front of his desk and he gets off the phone and starts working. I wait patiently as I don’t know if he’s finishing something from a call. Another service advisor asks me if I need something and he finally acknowledges me and said he thought I was waiting for someone else. Then he said he’s too busy to take me and shoves me off to the first guy who said I needed to go to the first service advisor. This entire process was 10-15 min. Well I get my car checked in and ask when it will be ready. I was told maybe an hour and a half. I said that it worked as I need it within 2 hours before I head to my house 30 min away. I’m told that I’ll receive a call. So four hours later I hadn’t received a call, I called them….then they couldn’t find my car….. 10 minutes later, they find it and it’s ready….two hours after the promised time. So then I go in and spend an additional hour of my day and pay for my complimentary oil change and tire rotation. Terrible service, terrible experience.

They are absolutely incompetent and dishonest. The employees here ruined a person's transmission, then lied about it, refused to pay for it, and is now deleting comments and posts about it on their page. You really can't get any more shady than this. They're an absolute embarrassment and crooks.

Dear KAYLA WILLIAMS/ Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated. We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you MRS KAYLA WILLIAMS for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $1000 invest now. Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544

Don’t take your car here. They are careless workers who will destroy your vehicle with no concern.

Customer service is superb. Services are rendered on time

The service department at AutoNation Toyota Leesburg is the best. I bought my 2018 Highlander from them because they took such good care of me and my 2006 Highlander. You never forget coming in for a service recommended by another service center (I wanted a second option) that was going to be expensive. The service manger came out and told me the service wasn’t necessary. I have been a customer ever since! I highly recommend them.

DO NOT trust these people! Caught red handed on dash cam wrecking a customers car and doesn’t have a shred of integrity to fix the damages they caused. I’d say it’s unbelievable but I’m not shocked.

great place to come to have your transmission destroyed https://www.distractify.com/p/toyota-dealer-wrecks-manual

Watch @86moe on tic tok, the dealership lets it’s employees race the customers cars around the backlot. Then when it’s damaged they refuse to fix it!!

Stopped by for scheduled 10k maintenance. Accurate time estimate and washed my truck before returning to me.

This is regarding their Service Department, which which we feel is the Best in the Area. They handle the huge number of Customers expertly, more importantly, you can trust their work. We work with Kristin Lewis in the Service Department. She communicates clearly, and is very responsive to emails and phone calls. They have a very large waiting area, that is very comfortable. Lindsey, their Cashier, is efficient, pleasant. Because of her Desk placement, she has to field many questions, and not all customers are nice, but she handles them beautifully. The Outside team that accepts and moved the Cars, are also welcoming and efficient. I do not know the Manager of this Facility, but he should know how well his staff performs.

This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!

This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!

Great customer service.i recommended

Simplicity and easy access for a great work and job well done at highest level. This for new buy and everyone in need. Do not hesitate

I visited Auto Nation Toyota in Leesburg Virginia on Friday 19, 2022 and I was totally disappointed. I called last week to make an appointment for an oil change and the recall for my 2018 Toyota Camry. The lady told me that she only can make the oil change appointment and the recall issue someone can call me and setup the appointment for me. So, I decide to wait for the call and make the two services together. Toyota representative called me for the recall and he set up the appointment for the oil change and the recall. Today at the dealer the customer service attendant told me that the oil change can be done and not the recall, he also added that the parts could take from three to six month to reach the dealer. I was really disappointed and decided to do just the oil change. Honestly taking few hours from work is not an easy thing and going back for another appointment is not really fun at all. I went to the service manager Mr. Admir Dzaferagic and explained the situation to him and he just said sorry for what happened. Few minutes later he asked me if I want to do a complementary state inspection for the car. I told him that my car need tires and I can't do the inspection before replacing my old tires. After I left the dealer and had a few minutes I inspected the car and looked at my bill. I found that the windshield fluid is empty and the oil break is low. I called the Toyota service and asked them concerning the multi point check with the oil change the lady told me "let me check" then transferred me to someone who heard me; then he hang-up the phone. I called again and asked the same question to the service lady, she transferred me to a voice mail, I didn't leave a message. Today also they didn't offer me a car wash. Upon checking my bill I found out that: INVOICE # 507059 1. Its written that: Customer requested to have multi point check. That never happened since I knew for a fact that the multi point comes with the service. 2. Declined tire replacement and wheel align I specifically told the representative that I will look for an affordable wheels. And basically if I am not replacing my wheels at the dealer there's NO alignment should be done. But I believe they wrote that I declined the alignment to aggravate the situation even though it's just a common sense. 3. They wrote: Declined 40K service. The representative never talked to me or suggest that to me 4. Last but not least on my bill they tampered with my email address that's why I didn't receive a follow up email survey as it used to before. Even-though I received an email confirming my scheduled appointment for this service ***************** Honesty should be practiced more often*******************

I was pleasantly surprised by what good service I received from the dealership here! They made me feel good about leaving my car in their hands, which is priceless to me. Thank you for taking care of my Prius V and being so kind throughout the entire experience!

I HATE making a Service Appt with a Call Ctr! I want to talk to the Dealer location that's going to do the work! When I make an Appt & told 1hr. that's what I expect! I will change to a time I can get what I want. Not to be told when I get there it will be 1 1/2 Hr. I always wait! This was only the 2nd Service on a New Car (10,000 miles) Oil change. Jiffy Lube only takes 15-20 min. Why go to a Dealer!!!!

This dealership is great! I recently moved. There is a dealership more convenient. However, Toyota Autonation is much cleaner and their customer service is excellent. It is well worth the drive.

good services and on time

Everyone is always very nice, very thorough and very accommodating with time schedules. It’s always very easy and a pleasure to have my vehicle serviced here. I have had all of my Toyotas serviced with them since moving to Virginia and have been very satisfied.

Had major work done on Rav4 with 180,000 miles. Runs like new

They were friendly and answered all of my questions to my satisfaction. Also the place looked like it had been kept up. Very clean

This is my first time using auto nation, and I was greeted with friendliness and such an excellent service that I didn’t know what I was doing before. I will be going back to them from now on with my Toyota Tacoma. I felt like I was getting good hands

I went there to purchase a remote and a key for my Toyota. Both the parts were ordered ahead of time. They said my wait time would be 1-1.30 hours. They made me wait 4 1/2 hours. They charged me close to $700. I paid and went to my car to leave. Neither the remote nor the key worked. The manager, Mr. Atmir Dzaseragic was very upset at his subordinate and yelled at him for not being able to convince me to stay longer to get the 2 pieces programmed. I asked for my money back. Mr. Atmir was very upset at me and extremely rude because I did not want to stay another hour on top of the 4 1/2 hours that I had already waited. They also wanted me to spend another $3500 on other unnecessary services to my vehicle. And then they offered to buy my vehicle for $2000!!! What a rip off. I will never go back to this place.

I spent over 4 hours trying to lease my car and over 4 hours attempting to buy out the lease three years later when they tried to up sell my buyout with a much higher interest loan and a much higher premium. I will never trust them for anything again.

Jonathan is a great sales rep, very detailed and thorough. Helped me walk out with a beautiful new Tacoma! Great Customer Experience and very nice showroom as well.

Mr. Ashraf Islam of AutoNation Leesburg, Virginia was very helpful throughout my quest of car selection. I was delighted to work with him as he explained each and every aspect of the process. I will highly recommend him. Farooq

Bought my recent graduate (HS) a used Camry from Deke, made the experience too easy! Thanks Deke!

The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .

We have bought two cars from Here this year and it has been a great experience!!! Deke our salesman was Great !!! He was very knowledgeable about the features of the cars, super nice, easy to work with, no pressure and very accommodating to make the deal go through and offered me great value on my trade in to complete the deal. I was in and out in 30 minutes. I love my Venza (50 mpg) and my son loves his C-HR. Thanks again Deke

I go for service every 5,000 miles/6 months, it is phenomenal! I take all my vehicles there. They always take good care of me and make sure my vehicles are running smoothly. Very sweet and keep me updated! Definitely recommend going with Justin or Bryan!

They were great to deal with and the made the process quick and easy. Rick and Zaheder were very helpful!

Toyota just know how to cheat people. I have experience with them. When you are buying a toyota car, do not sign anything because they have two different invoices; one is they show you but the other one is hidden which is higher price. As well as, they steal some stuff which are included from manufacture while they charge you. I'm struggling with “AutoNation“ dealer about their fraud cheating. I have documents that prove my words. This is my duty to announce. If you need to know in detail, please let me know.

Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done the work you wanted. I just had my car in for routine maintenance and inspections. When I got the vehicle back, the tires looked a little low and I asked the scheduler if they had checked them, and he said, “Oh yes, of course!” Well, I took the car back to the service bay and asked the service tech to check if they were properly inflated. Long story short, after telling me they were fine, I insisted that he checked them and that I watch, sure enough, all four were low, and one them was almost 6 pounds light!. So no, they didn’t do everything that was needed. It’s your car you have to check on them.

I was not initially impressed with my initial visit two years ago, however, my last two have been satisfactory. This visit, unfortunately due to my totally stupidity and carelessness, resulted in me damaging my engine oil pan during an oil change. I had the truck towed to the dealership and they were able to accommodate me and make the repair within a respectable time frame. So far, the oil mess was cleaned up and the oil pan replaced and there are no further issues associated with my stupid actions.

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Made the buying process as smooth as possible, even in a challenging market. Great communication and follow through. Thank you!!

great customer service, keeping you informed on changes

Fast, efficient, very courteous service.

Bought our Highlander new in 2002, almost 295,000 miles and 20 years later it’s still going strong! Here’s to Going Places!

Quick and the representative was very responsive to my vehicle needs. Well done! Thank you. Need to sell new all electric cars and trucks!

Jonathan and Bill helped us to pick out our perfect Prius! We couldn’t be happier!

June 29, 2021. Sunroof wouldn't close on Toyota 4runner. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!! AutoNation, please respond.

Service. The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.

My technician, Bryan was excellent. His attention to detail and professionalism is outstanding.

Courteous and friendly staff. Very knowledgeable and professional.

I brought my car in for the first service appt and state inspection. it passed inspection, but I forgot to tell my advisor, Tim Nguyen, that the windshield wiper on the passenger side was coming off the bracket in the middle and wasn't going a good job of wiping the window. I remembered to tell him when I was signing the paperwork and he said he could fix it himself, and he went outside to my car and did! Thanks, Tim!

My husband scheduled his service for his RAV4, which we had bought from AutoNation over a year ago. When he arrived, they took the car and advised they would call him when it was ready. After about two and a half hours, he noticed that everyone else who had brought their cars in at the same time were leaving and he decided to look around. When he saw his car out in the parking lot he asked if it was ready, the advisor said no and would be back in a minute, never returned. After waiting another 5 or 10 minutes he went up to the same person, asked again if the car was ready. The man said he would ask his service advisor, my husband stated I thought you WERE my service advisor! This guy then stated his scheduled service advisor was not in yet and that he had told my husband this when he brought the car in first thing, arguing with him. My husband then asked the man at register if he had his keys, that person said he did not and advised they would get his service advisor, to which my husband replied that he hoped it was not the person he had been arguing with. The man at the register then checked with the actual service advisor, got the keys and told my husband to wait for the service advisor to go over the paperwork. As it had now been over 3 hours, my husband demanded the keys and informed them if he hadn’t bought this car from him, he wouldn’t have come here for service and finally left. We have purchased two cars from this dealership and are now reluctant to do so ever again, much less bring our cars in for service!

Repairs done right and Delivered on time. Pickup easy!

I took my vehicle in for a recall last Wednesday and I was greeted right away and helped with my vehicle. Tim Nyugen was my service advisor. He was very helpful and courteous. Also kept me informed of what was going on with my vehicle. Everyone else that worked there seemed to work well together and very friendly. I was really impressed. Will definitely be back for more service. Thanks

I sold my 2012 Toyota 4Runner to AutoNation and had a wonderful selling experience. Would recommend and do business with AutoNation in the future.

Good service andnpetsonal

It's Bryan Dorsey, who all these years have tied us to Leesburg Toyota. He is an excellent, Honest, dedicated person anyone will love to work with. he is certainly a driving force, Keep it up Bryan.

I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.

Great job as far as I can tell, service team explained how long it would take

Wanted something fairly close up home and found a place with accommodating people to boot. How nice!

I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.

Excellent service always!

Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.

I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.

Good service in good time. Knowledgeable and up front with info.

Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.

Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.

Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Had a great experience doing business with Kevin! He made the process of buying seamless and easy!

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well

I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.

My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.

The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!

This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.

I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?

This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.

Very pleasant experience at this dealership , salesman was Very Professional

I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.

After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.

I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!

10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!

10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.

Excellent customer service.

The salesman did not pressure me and the experience was not stressful.

Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.

Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.

Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!

Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.

I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.

Fast and efficient service

Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.

Very pleased with the Service . Our first time for service here and it was good.u

David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,

Excellent service, helpful and efficient staff, and comfortable waiting area.

Patrice was very responsive and transparent. Great customer service.

I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.

March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!

I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!

It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!

very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.

Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.

Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.

Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.

Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.

This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.

Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!

Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.

I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.

Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!

The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable

Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.

Friendly and knowledgeable staff. Space is clean.

Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.

Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.

Quick service and courteous staff. Peter was very kind.

nice and professional personnel. would recommend to any and everyone.

Excellent service, great staff and a nice waiting area

excellent service and care

Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.

I got new my car with a great deal. And it is so beautiful

Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.

Good service Good facility And customer service, I do recommen then...

Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!

I had service for oil change and state inspection. It was quick.

always take my car to the dealer for oil changes and any thing else that may come u[

Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.

Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!

Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.

Did regular service plus recall service in the time limit stated

great service, friendly staff and many options to cjoose from.

Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.

I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.

Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.

Easy to work with to purchase and vehicle service. Would recommend this dealer.

I bought a 2018 Toyota Corolla which had some issues after driven for 3000 miles. (I even took my car to the dealership within the warranty period and they said that there is nothing wrong) The cost for repair was around $2400. I left the the vehicle at their workshop for repair. Meanwhile they appraised my vehicle and offered me an amount to buy. When I went to the dealership they refused to give that amount and made me an offer of $700 less. Worst customer service and extremely rude behavior. Do not believe until you have anything in written from the dealership. I even escalate my issue to TOYOTA USA, still no response from them.

Worst customer service, ride behavior of Acquisition Manager.

They said within 90 minutes wait and it was.

No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.

The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.

When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.

Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.

I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.

Excellent place for car buying friendly and easy to deal with but in my opinion

Excellent service; friendly and helpful sales staff; car is in excellent condition.

Timely service, nice facility, professional customer service.

I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.

I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.

Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.

Great Place!! From the service experience and the buying experience. My next car will be here.

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Service great; added wheel alignment improve down-road tracking.

Dropped it off and picked it up with no delays. Service was complete.

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.