Recent Reviews from AutoNation Toyota Leesburg

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The State inspection and emission testing was done on time and budget. Check in and out was quick and easy. I appreciated that there was no "extra or recommended services" pushed.

Toyota always says car wash is broken or too cold when other places are open Almost 2 hour wait time for service and we had an appointment. Always over booking and random people getting in front of you.

Waited too long for someone in Service to check finally check in my car. 6 Service employees ignored me standing there, and instead continued to work on their off-line paper work in the computers or place telephone calls. Very poor customer service. Deal with the "live" customer before you take care of your paperwork!!!

Great service! Quick and complete. They are always very friendly!

I spent over 4 hours trying to lease my car and over 4 hours attempting to buy out the lease three years later when they tried to up sell my buyout with a much higher interest loan and a much higher premium. I will never trust them for anything again.

Super poor service. Long wait times despite appointments. No ability to fix technical issues.

Great experience.

To start with the experience was not very appealing from the team I was dealing with, as the communication seems to very poor. Once I took the communication level to the GM, who then squared up the whole situation. After that also I am still waiting for further information from team. Service Experience - 01-10-2022 We were told on our arrival that the first service K was done in September, even though we had only about 1000+ miles on the car. Upon telling them that we have the "Maintenance Required Notification" then they took the vehicle and said that it was an error. Well the reset was not done they said. First - The service advisor was not very friendly to greet or talk to. It was like he is there as he is forced to be there. No smile or gesture Second - The engine oil was not changed in the vehicle as requested. We were told that was replaced during our September visit, which is false. The advisor Justin told me that the oil is good and would be replaced on our next visit. But to my surprise, the paper work what he gave me in September shows that the oils is changed......surprising. NO OIL CHANGE ON THE FIRST AND THE SECOND VISIT. Third - Cleanliness - the Vehicle was not cleaned completely, as there was dust and white patches and marks all around the vehicle due to snow storm what we had. If that is the case then at least a courtesy would be to tell us that the vehicle would not be cleaned, and I will have to get that done from outside. OVERALL VERY POOR SERVICE. While the vehicle was sold all the promises etc. are done, but when it comes to fulfil that nothing happens. CUSTOMER SERVICE IS NOT JUST SELLING A CAR, BUT TO MAINTAIN THAT FOR A LONG TERM RELATIONSHIP.

i was waiting for over 2 hours just for an oil change. i got there on time for my appointment and it took 30 minutes for someone to finally help me check in. and then i was told to have a seat and that i would be called when my car was ready. i had waited for over an hour and a half and no one called my name, so i went to the service desk to ask if it was ready and thats when one of the attendants said “oh yes it looks like its ready.” so no one was going to call me to tell me it was ready? i had to go to the desk myself to check? how much longer were they going to keep me waiting before they finally called? same thing happened to another man that was there. i saw him there waiting when i had arrived. he went to the service desk saying that he had waited for over 2 hours and he needed to pick up his daughter and thats when they finally gave him his vehicle back. when i went to the desk and the guy i had spoken with said it was ready, it STILL took about 30 minutes for them to drive up my car and check me out. slow service, i left thinking to myself that i should’ve just gone to a regular mechanic.

I bought a 2022 highlander 2 month’s ago I don’t how they added 6000$ dollars warranty??? Although I told them That I don’t want to buy any warranty After First payment I knew it 😡

Very positive experience. My sales associate was informative, but not pushy or high pressure. The finance associate was efficient and friendly and explained all the paperwork. Would recommend to a friend.

We bought a Toyota Camry about 10 days ago . Mr. Goksel and Mr. Angelo helped us and answered all of our questions about buying a new car. They explained everything clearly and were of a great help at buying the car.

I recently purchased a Toyota Highlander from AutoNation Toyota Leesburg. Angelo and Bryant are very helpful. I haven’t used the service yet there. When I use I will share that experience as well. I recommend this dealership.

Goksel set the bar across the board for a perfect customer experience! From the moment I reached out with a brief inquiry, Goksel was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Angelo was very helpful and knowledgeable in answering all of my questions during the financing process and  very genuine and passionate about his work. Both were more than willing to help me find the best vehicle, specifically tailored to my needs. Angelo helped me explore various options for financing and made it possible for me to get my dream car. I couldn’t be more happier with the service they both provided.

Be very careful and conscious with the person who looks after the finance department named Angelo. I had the worst buying experience of my life here with this man and cancelled the purchase on 1/3/2022. However the other people working here are very kind, especially the general manager is very professional.

horrible customer service! I lease a Camry two years ago, and I tried to purchase this car before lease contract ended, but I notice the contract I have on my hand is totally different from what toyota financial shows me online. I tried to call someone help me figure out why there are two totally different contracts for one car here, but they never give me a clear answer for me. Today, I called in for help again, a men who barely speak English well pick the phone and behave super rude, never answer my question! never listen to my words! interrupt all the time during the phone and hang up my phone! This is my first time to meet such rude customer service people in my life!

I highly recommend AutoNation Toyota as the place to buy your next car. Nate was a fantastic sales associate! He asked questions and listened to what I was looking for, and located the perfect vehicle for me. There was no pressure to buy or upgrade. He made the whole new car buying experience easy and pressure free.

Justin Embrey at AutoNation Toyota of Leesburg, VA made my experience a breeze. We've had our 2009 Toyota Highlander serviced there over the last 9 years and I took it in for a 120,000 mile service. Looking forward to getting another 120,000 miles out of this fantastic vehicle.

Finally found a local dealership that is not taking advantage of the global supply chain issues by jacking up the price of their vehicles thousands above MSRP! Autonation keeps the prices down through a reservation system, which is very simple and painless for prospective buyers! All I did was communicate my vehicle preferences to my sales associate, Goksel Sahin, who notified me as soon as a matching vehicle became available. Goksel was professional and diligent and helped make the reservation process go even more smoothly for us. I look forward to receiving my new vehicle next month; I will write a follow up review after doing so! So far so good! Highly recommend Autonation and Goksel for those willing to wait a little rather than pay needlessly inflated prices!

I am super happy I visited this dealership during my hunt for a car! I'm incredibly thankful to Goksel Sahin for all the patience, kindness, and knowledge about the state of the current market he has shared with me. I seriously couldn't be happier about him, he's an amazing guy, and I'm so glad that it was him who stumbled upon my group wandering around the lot on a Saturday afternoon. Thank you so much for all your help Goksel, you're a star!

As part of servicing I was told that they would sanitize the vehicle. However I could smell cigarette smoke inside the vehicle. The service advisor did not even go through what was performed for the vehicle. Very disappointed. I would rather go to a different dealer.

Muy mal servicio, por mucho tiempo mi familia y mi persona hemos sido calientes de este cosecionario y el costumer service es súper pésimo, son personas incompetentes que no saben lo que hacen y no saben atender al cliente, siempre hacen esperar a las personas mucho tiempo para el cobro cuando el carro ya está afuera listo para recoger, tampoco hay amabilidad para el servicio, no lo recomiendo para nada

The service tech presented the Toyota recommended 80k maintenance for my Highlander and the costs seemed high, but I chose the least costly plan. When I received my receipt it showed that I paid for the standard 80k maintenance, but with several add ons for things like motor oil treatment and fuel system cleaning. After checking Toyota’s official recommended maintenance for my year/model I realized the service tech presented the add ons to me as if they were required and I paid about $175 extra for service my car did not need based on Toyota’s official recommend service schedule

Jonathan is a great sales rep, very detailed and thorough. Helped me walk out with a beautiful new Tacoma! Great Customer Experience and very nice showroom as well.

Thank you guys I am very happy with my car that I am financing with you it was very easy and fast and very good customer service again thank you🚙

Yes, I waited from 8:30 to 12:30 pm for regular maintenance. I asked that they check my key as sometimes the back trunk door does not open. They did not as yesterday on my dash a notification came up that says battery low. Then I asked about why my tire light keeps coming on. They found faulty tire and requested I get new tires. Of course all 4. I took out extended warranty and they said it did not cover. Then later they came back and said yes only one tire was covered not the other 3. The price quoted was the same for all 4 tires, and then for all 3 tires. Very disappointed with Toyota for selling me a car with faulty tire. I started have this problem right after I came in for 25,000 mi maintenance and paid for tire rotation. Since I had the tire rotation I started having this problem with the one tire. I came in for my 30,000 mi maintenance and it seems you all are looking to make something wrong. Why does a tire go bad at 25,000 its unheard of unless they were bottomline tires sold to me. So no I am not happy with your service. Yes, you can publish my displeasure.

I couldn't be happier with my experience with AutoNation Toyota Leesburg. My wife and I just purchased a 2022 Sienna and the whole process was very smooth and enjoyable. The sales person helping us was Umar and he was fantastic, answering all our questions and walking us through all the options available in our new Sienna. We had been looking for a Sienna for 6 months and when we first contacted Umar, he let us know the dealership had one on "allocation" and he and his sales manager, Rick, were nice enough to hold it for a few hours to give me a chance to drive over from Alexandria to put down a deposit. Umar kept me informed about the status of the car as it was being made at the factory, which we really appreciated. And when we went to pick up the car at the dealership, the whole process couldn't have been smoother. Before we knew it we were driving home in our new car. I would recommend Umar and the team at AutoNation Toyota Leesburg without hesitation or reservation, and we'll be back there the next time we need a new car.

After scheduling to have my car brought in to have the airbag replaced I sat in the waiting area for two hours. I then got a call from the dealership telling me they didn’t have part and they would call me sometime Wednesday? I got no apology or explanation for their incompetence and when I left the manager a message I never heard back. Safe to say I will avoid this place in the future.

Good people to work with.

I enjoyed the car buying experience with AutoNation and would recommend the dealership to others. Everyone was so helpful, kind, professional, and were experts in their respective departments. My representative, Z. Rahman, diligently earned my trust as a first time car buyer. The manager, Michael McNicholas, was attentive and met my expectations. A very good experience indeed.

Sales person skipped steps and failed to inspect suv and started doing paperwork and added additional fees for bird poop protection plan for 600 dollars. sales person does not listen and interrupt all my questions that I had about my suv. Then he said the test drive isn’t needed since it’s a new car. Upon driving the vehicle, the heated seats were not working. I immediately messaged the sales man and he never responded. I made a service appointment finally and they indicated that they have to take part the seats and order new ones. Finally my salesman called me back after 7 days and said he’d look into it. However, he never called me back nor did he contact service on my behalf. I paid $1,100 for the weather package and it is cheap and doesn’t work. I am disappointed in this dealership and will buy another car from them.

I recently purchased a new Toyota SUV from Autonation Leesburge. Jorge (Sales) was extremely helpful and a great person to work with. I highly recommend seeing him if you want to purchase a new Toyota. I enjoyed the buying experience with the team at Autonation.

I always use Bryan as my Advisor. He is very helpful and knowledgeable. Great customer service.

Mr. Ashraf Islam of AutoNation Leesburg, Virginia was very helpful throughout my quest of car selection. I was delighted to work with him as he explained each and every aspect of the process. I will highly recommend him. Farooq

I recently purchased a used Toyota Highlander. The folks at Auto Nation helped me find the right vehicle to fit my needs. Thank you Patrice for great service. He was very patient and kind. He is also, knowledgeable about the products that he sells. While purchasing he shined up, the already beautiful vehicle, he attended to all the small details himself. After the purchase he took time to show me how to use additional features. Also a shoutout to Bill (what a gentleman).

Customer service lines were longer than necessary. Very unorganized, maybe they just need some guidance from other dealerships. See Honda Autonation is Dulles for reference.

Scratched vehicle, it was an ok deal not that great.

Bought my recent graduate (HS) a used Camry from Deke, made the experience too easy! Thanks Deke!

We have bought many cars from Autonation. Our most recent experience was outstanding. We worked with Nate who was not pushy and very helpful. I would definitely recommend Nate if you are looking for a car.

Martha help me get a RAV4 for my daughter, she was very helpful and followed up with my request once she got her hand on the car I need, thanks!

I came here to shop for my first car with my family. Many thanks to the sales consultant, Ashraf Islam! I was able to find the car I wanted and he did everything he could to reserve it. Ash even came to work on his day off, stayed until closing time, waited for me to get through the paper work to finally hand me the key. I was extremely satisfied with his customer service. Also, it was a pleasure working with Olivia Lim, she helped me get a better interest rate on the loan and explained the process thoroughly since it’s my first car loan! Ash and Olivia were very patient, understanding, and cared about me. I would definitely recommend coming here to see Ash and Olivia.

I was very disappointed with the woman I was speaking with when I called to schedule an appointment. In addition to needing routine service I had just hit some road debris and needed my wheels/undercarriage inspected for damage. I was about to head out of town with my family for a long weekend and wanted to know if I could drop off my car after hours Wednesday and have it serviced before I came back on Sunday. She asked whether I would like a Thursday or Friday appt. I said it made no difference to me since I wouldn’t be picking my car up until Sunday. She then asked if I would like a 1:30 or 3:30 appt on Thursday. I had to reiterate that I frankly did not care what time on Thursday it was serviced so long as it would be fine when I returned on Sunday. She was completely oblivious as to my needs and left me wondering whether my service needs would actually be met, and caused me to investigate other last minute service options before I left it with you.

Last week I bought my first car at AutoNation Toyota Leesburg. To be honest at the beginning I was a little bit overwhelmed since it is my first time purchasing a vehicle, so I was not familiar with the financing process and all the shenanigans that comes with it. However, Marta (Sales agent) and Angelo (Financing) were very helpful and patient with me going over the details and clarifying when something was not fully clear. Even after a couple of days from my purchase, they have been following back with me to make sure the vehicle is up to my standards and to answer any questions I have. Really happy with the great customer service!

My Advisor Justin Embrey was knowledgeable on Toyota, courteous to set up Speed dial with my new Iphone, I'll return for his service in the future. The Cashier Daniel was friendly to show me Google map how to go to Costco from your dealership, both employees were pleasant to showed their enthusiasm, that reflects excellent management in the dealership.

Just bought a new used Infinity QX50 from AutoNation Leesburg. Our salesperson was Jonathon, and he was super nice and very helpful! He made the experience entertaining. Afterward I was greeted by Olivia who helped tremendously with the paperwork and once again, she was super nice, and helpful! I don't know about the other salespeople there, but I would definitely go back to this dealership because these two made it super easy and fun and I left with my new car a happy camper!

I had a great experience buying a car from AutoNation and the saleswoman was tremendously helpful and patience with me. Marta Szakos Is honest, helpful and reliable. The wait for the car to arrive was a bit long, however Martha would always respond to my calls immediately and update me. I am very satisfied with my car and Martha’s help throughout the process. I highly recommend AutoNation Leesburg.

We recently worked with AutoNation in Leesburg for our new car purchase. Umer was our sales rep. He did a great job of giving us the information we needed to make the right decision. They are also not marking up like other dealerships are. Considering the current state of the car market it's a breath of fresh air. We ended up leaving very happy and would highly recommend them to our friends and family.

The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .

The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .

We have bought two cars from Here this year and it has been a great experience!!! Deke our salesman was Great !!! He was very knowledgeable about the features of the cars, super nice, easy to work with, no pressure and very accommodating to make the deal go through and offered me great value on my trade in to complete the deal. I was in and out in 30 minutes. I love my Venza (50 mpg) and my son loves his C-HR. Thanks again Deke

I did not get notified when my vehicle was ready for pick up. I had to check the parking lot, noticed my car was there and asked to get my vehicle.

I made contact with AutoNation Toyota Leesburg on a Sunday morning, when I saw a vehicle on their website that I was interested in. They responded quickly, I made an appointment for 12:30, Nazir Fazelyar was very prepared for me when I arrived. He went over the vehicle information, we took a quick test drive, I bought the car and was done and out the door in about 2 hours. Excellent experience. Fast and efficient with no-nonsense.

I go for service every 5,000 miles/6 months, it is phenomenal! I take all my vehicles there. They always take good care of me and make sure my vehicles are running smoothly. Very sweet and keep me updated! Definitely recommend going with Justin or Bryan!

They were great to deal with and the made the process quick and easy. Rick and Zaheder were very helpful!

I had the best car buying experience at AutoNation Leesburg. They were professional, courteous and quickly moved through my purchase including negotiation on my trade-in. They had just the car I wanted and I love it. They are heads and shoulders above any other dealership I have purchased a car from. I highly recommend Nate and Louis. Stop in and say hello!

Your corporate policy of using Telecheck is a joke. Don’t bother writing a personal check as they refuse to submit the check to the bank for deposit or even call the bank it was written on to confirm it’s good. Instead they run it thru Telecheck’s algorithm and if they have a problem there your inconvenienced by having to stop payment on a perfectly good check to get a cashiers check even when the bank could easily verify the funds. Won’t even accept a wire. Telecheck is unreliable and your hands are tied excuse is unacceptable.

Don't waste your time like I did . Talked to Patrice and his boss on the phone several times , I wanted to put a deposit on brand new vehicle .They said NO . Must be done in person right on the spot. OK...3 hour 30 min drive ..I wanted that 2022 Sienna.. On Sat I made an appointment with Patrice , received e-mail confirmation , drove there for 1 hour ..received phone call from his manager ( to make sure I'm on the way) , 15 min prior to arrive received another phone call from GM ... "the vehicle is already reserved for somebody else.. Have a good Day " .. I never seen stuff like that in my life ..I put 1 star because there is no options put 0 .

My wife and I had an amazing experience at Autonation Toyota Leesburg. The sales staff was friendly, helpful, and answered all our questions. Autonation is one of the few places taking care of their customers and not adding dealer fees over MSRP. We ended up buying a new Highlander and love the vehicle. Special shout-out to Ash, Nargis, and Angelo for making the buying experience nice and easy. We will definitely be coming back.

Toyota just know how to cheat people. I have experience with them. When you are buying a toyota car, do not sign anything because they have two different invoices; one is they show you but the other one is hidden which is higher price. As well as, they steal some stuff which are included from manufacture while they charge you. I'm struggling with “AutoNation“ dealer about their fraud cheating. I have documents that prove my words. This is my duty to announce. If you need to know in detail, please let me know.

I had a great experience with Johnathan in Sales and Angelo in Finance. They both REALLY went above and beyond to make sure I got the car and services that fit the needs of my family. Couldn’t be happier. Big thanks to everyone involved!

Tried to charge me double what the Toyota other dealers charge. Call others to get a far price on dealer parts. Window seal $80 but the Toyota dealer 10 miles away only 39.00 and its in stock

Went on a Sunday and although it took a long time to get everything done, we were able to test drive, finance, and walk away with our new-to-us car without having to put too much down. Jonathan and Olivia were super stars. Would definitely return and recommend to our friends.

Very professional experience all around. The car was fairly priced online and was the price I paid for it. No price gimmicks. My salesman Patrice was very helpful calling me back, sending me extra pictures, etc. He even was able to find the 2nd key long after I left dealership. Oh by the way, the car looks and runs great.. Bravo!!!

Very happy with my experience purchasing my new Toyota Tundra TRD Pro. My salesperson Deke Hebb was very helpful with the whole process. I didn’t plan on buying a truck that day but after a long test drive, I couldn’t go home without it.

We are literally waiting here still waiting for a diagnosis that was scheduled for 11am dropped off and it's 2hours and still no diagnosis! Tech finally comes over and says if we had said we were "waiting" then they would actually pay attention to our car and get a diagnosis sooner. I have been at Toyota dealership in Bethesda and Silver spring and they are NOT this slow. We are wasting our Saturday with this slow service and poor planning. For a Saturday, they only have one guy who seems to be handling the service desk, moving the car and coordinating everything. Not worth it here. Update: we were able to be done around 2:30pm.

I just purchased my first car yesterday! From the moment I pulled into the parking lot I felt a sense of peace that I had not felt at any other dealer I went to. Going into it, I knew exactly what vehicle I was looking for, a 2012 RAV4. The vehicle was still available. We were greeted by Manuel, who gathered my information and took us out for a test drive. I immediately knew this car was for me. I never felt pushed into a sale, I didn’t feel like I was just another “number”, or another dollar sign. I felt like I was someone they genuinely cared about. After the test drive, I decided to move forward with the purchase. Manuel and Jake in finance made the whole process so easy and seamless! They filled the tank for gas with me and even detailed it before I took it home. The previous owners had a dashboard cover on which left a tacky residue on the dash. Autonation is going to reimburse me up to a certain amount so I can buy my own to cover the marks on the dash! For my first car purchase on my own, I could not be happier! I will recommend Autonation to family and friends and will definitely go back!

toyota leesburg is terrible. I had my tires rotated and my oil changed on my Camry, but turns out they knocked something out of alignment and now my car shakes when it reaches 60MPH. called them to fix the problem and they said they’d call back but I’m still waiting. DO NOT GO HERE.

This review is specific to the service department. They are constantly overbooked on appointments which doesn’t allow their service reps to spend the appropriate amount of time dealing with each customer. I recently dropped my car off the night before my morning appointment, and after numerous unanswered calls back to the service rep that morning to ask status, never received notification my car was done 5 hours after the appointment. The only reason I knew it was done was because I had to show up in person and ask. This wasn’t the first time this has happened. Then, days later I get a call saying they messed up and didn’t charge me for an oil change so asked that I remit $57 to fix it. It wasn’t my fault in the first place and considering how large of an organization Autonation is, I’m sure $57 is no skin off of their back. Ridiculous. The only representative I have had positive experiences working with is Bryan.

I had a wonderful experience at AutoNation Toyota Leesburg. It was my first time buying a car and the staff there--especially Jonathan, who walked us through everything, and Bill who just took time to chat while we were waiting!--made everything comfortable and as easy as possible. They really went above and beyond to help sort through some of the challenges of the current supply chain shortages and helped us find the perfect car for our needs.

Bought a Toyota Sienna can from here. Overall nice.

Outstanding service. Sales Associate Ashraf Islam provided us the great service. Thank you!

Great staff, very helpful. I was very pleased with the service.

Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done the work you wanted. I just had my car in for routine maintenance and inspections. When I got the vehicle back, the tires looked a little low and I asked the scheduler if they had checked them, and he said, “Oh yes, of course!” Well, I took the car back to the service bay and asked the service tech to check if they were properly inflated. Long story short, after telling me they were fine, I insisted that he checked them and that I watch, sure enough, all four were low, and one them was almost 6 pounds light!. So no, they didn’t do everything that was needed. It’s your car you have to check on them.

On August 31, I bought a 2015 Toyota Corolla which has mechanical problems and I took it twice to have it repaired and they say that the car has nothing wrong and what they came out with the last time was that they had already lost too much time on my car and money and that if I took it again to have it repaired I had to pay them to check it, it is illogical that I am paying extra to have my car repaired when supposedly they sell reliable cars in this diler, for my part I am disappointed and would not recommend. Nobody who buys a car here with this diler, I hope this message reaches the competent authorities so that they can solve my case

Went on the lot to test drive a used car and the rest drive was great. The salesman was friendly and told us there was light cosmetic damage to the front but nothing serious. I had a close friend with me who has done bodywork and painting for over 2 decades. Upon inspecting the car he quickly pointed out that all 4 panels on the passenger side had body work and were repainted. There was a bit of dirt in the paint but the bigger problem was that there were sanding marks in the filler underneath the paint that where never smoothed out. Upon pointing it out, the salesman went to get the sales manager Bill. He immediately walked over and said "I can guarantee you there is no paint or body work on that car." We pointed it out and said "It's only on the front panel as shown in the Carfax." We showed it was in all 4 panels and he finally said he must have missed it but that he was usually good with spotting bodywork. He then first offered to have his guy wet sand the panels which might make it magically better but the fact was that the issue was below the paint. He then went on to tell us that "his guy" was able to make rust spots disappear off of a recent used car and that you could not see them at all even though he didn't have to and and fix it properly. When he saw our reaction he quickly told us that it wouldn’t be a "hack job". He offered to have this guy of his repaint the side of the car after purchase. I asked what guarantees there would be and there would be none. I explained that wouldn't work for me and he started trying to pressure me. He was rude, insulted my friend, and was continually dishonest. Following that, he called a couple times to try to pressure me into purchasing and was harassing. I explained I wasn't interested and then spoke to the GM to explain what happened and asked him to prevent Bill from calling me anymore. The sad thing is that the GM tried to cover for Bill and had no desire to try to preserve my business. It was no loss as after seeing their shady practices and dishonesty there was no way I was going to purchase from them.

I was not initially impressed with my initial visit two years ago, however, my last two have been satisfactory. This visit, unfortunately due to my totally stupidity and carelessness, resulted in me damaging my engine oil pan during an oil change. I had the truck towed to the dealership and they were able to accommodate me and make the repair within a respectable time frame. So far, the oil mess was cleaned up and the oil pan replaced and there are no further issues associated with my stupid actions.

I recently bought a new car with Toyota Leesburg. Due to the shortage of cars, I had to book it and wait for it to be made and arrive. The wait was long however, the sales rep at Toyota was really helpful, responding to my follow-up calls patiently and supporting me throughout the process. Really appreciate the team and highly recommend this dealership!

The tire light came on in my 2020 RAV4. When I arrived (at about 4:15 pm) I had to chase down someone to help me. It turned out there was a nail in my tire. I had to wait for the car so sat outside (with the dog lol) and waited until 6 pm and finally ventured back to the service desk. My car was ready. The service rep apologized saying he was trying to get my car processed but kept getting interrupted. He was nice, thanked me for my patience and checked me out. He assured me that in addition to fixing the tire, my car had been washed and all the fluids checked. When I got into my car, it had not been washed. This is the third time I’ve gone there (oil changes) and been told the car would be washed after the service. It made me wonder if the fluids had been checked as well? I believe they are short of staff and unable to do the extra service but would appreciate honesty in this area.

Terrific buying experience. The COSTCO AUTO BUYING program referred me to Bryant Tate. Bryant proved to be competent, low key, professional and personable to boot. Bryant offered up both the Dealer's MSRP and Invoice once we picked out the RAV4 we wanted. Bill King, Sales Manager, 2orked with us to structure a deal that worked for us as well meet the dealer's parameters. Everyone at the dealership that we encountered were helpful, eager to assist and professional. Jake Nelson moved us through finance with finesse.We expect to purchase a second RAV 4 from the team soon!

was ready to buy a car. Walked in, two sales people just sat on their computers not saying a word. Didn’t even look up, didn’t say hello. It’s not hard to acknowledge a customer.

Fast reliable service. We have had all work done on our Avalon by Autonation for years. No tricks or extras. I think maybe we had to bring it back once for a leak? But every service or repair has been done perfectly. Our Avalon is 14 years old and never broken down or had any major repairs. So Autonation must be doing something right

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Great service all the way from the customer service representative to the service manager; professionals with a personal touch and caring about the customers.

I bought Toyota Camry on Friday March 29, 2013. he gave me best price without haggle. I am extremely happy with him and process.

Overall had a great experience. Salesman was phenomenal and had good communication prior to me getting to the dealership. If there was any downside to the experience, it would have been the waiting time to sit down with the finance manager. Otherwise, everyone I dealt with was very professional and informative.

The PSI sensor on one tire came on. I was near to AutoNation so stopped in to see why the one sensor was reporting...there was a nail in the tire. I really like that it was found this way instead of walking out and finding a flat. They put in a plug and I was ready to go. Great!

One of the worst Toyota service center I have ever been to. In the name of being short staffed, not setting expectations and making customers wait and wait and wait for hours for simple maintenance service is ridiculous.

I took my car yesterday and the specialist Nicholas did an outstanding job. He explained everything that was going on with my car.

Bottom line up front: Autonation Toyota Leesburg is committed to customer satisfaction. Fantastic customer experience! Much like everyone lately during this vehicle inventory crunch, I was experiencing sticker shock at other Toyota dealerships, with one dealership in the area putting an extra 30% Dealer Mark-Up Adjustment on top of the MSRP! When I reached out to Autonation Toyota Leesburg for a specific model and trim they had listed as "in transit", they promptly returned my inquiry, confirmed the sales price was just MSRP without an additional mark-up, and offered to reserve the SUV I was after with a very modest and refundable deposit (another dealership told me they required a $1500 non-refundable deposit). The rest of the sales process went smoothly, with timely updates on estimated vehicle delivery, and a seamless buying experience the day of delivery. Unfortunately upon vehicle delivery and inspection, the car experienced some paint chip damage in transit; but again Autonation Toyota Leesburg rose to the occasion, and ensured the cosmetic defect was repaired to my absolute satisfaction! Huge thank you to the Kevin in the sales department, Staci and Admir in the service department, as well as Mike from the management team at Autonation Toyota Leesburg in providing an absolutely stellar customer experience!

My daughter purchased a used 2014 Jeep from AutoNation this spring. It ran fine at first. Then we got the oil changed and the engine started to knock. After trying a few things, we took it to a repair shop. It just cost $1200 for the repair. The bearings in the engine had went bad and the entire cam on one side of the engine had to be replaced. The shop saved the parts, so we could see the extreme damage and wear that was there for a very long time. It was covered up before we purchased the vehicle by putting heavy oil in. This dealer is deceptive and took advantage of our teenage daughter. I will never do any kind of business with them again. Happy to post my name to this, they are the ones who should be ashamed of themselves! BUYER BEWARE!!

Great service

Prompt and thorough service!...as always. My vehicle has over 110k miles and still running strong.

Dr. Whitman had some car issues and contacted this location for service. Admir was extremely helpful and caring. He got her in ASAP and the technician who serviced her car did an excellent job. The entire team gave top notch service!

I had a routine service appointment this week, along with a special request for personal assistance with my GPS, which I have always found challenging. My “service” person greeted me with “Why don’t you read the manual?” Oh my. The techs had to reboot my system, then they told me to go the-enter my password and try to do it myself! This was NOT the help I had requested. This was patronizing and rude. Now what? I suppose I have to take the car to Verizon for assistance? I did not buy the car from Verizon!

Made buying as smooth as possible, even in a difficult market. Great communication and follow through. Straight shooters. Thank you!

Made the buying process as smooth as possible, even in a challenging market. Great communication and follow through. Thank you!!

Efficient, timely, patient.

Called to schedule oil change & maintenance on my 2021 Highlander with a friendly customer service rep; however once I arrived for my scheduled drop off I was asked to step aside, fill out an envelope, and then was approached by a mechanic who gave me conflicting instructions? Fast forward to the next day, my vehicle wasn’t ready for pick up until an hour before closing and another mechanic left me an ambiguous voicemail stating 4x’s “I need more information” in order to address tech issues on my less than 1 year old vehicle. Mediocre service, conflicting information, and little assistance offered 😕 Not so pleased after purchasing my vehicle from the same dealer

I went to the AutoNation parts desk which is in a separate building behind this dealership.

Great experience working with Nazir. He was upfront from the beginning and the transaction on my new 4Runner was seamless. I'll definitely be back for a future purchase!

I have been using AutoNation Toyota Leesburg as my car maintenance service for years. My past experience was quite good. In the past my car is washed after the service, but this time my car was not washed. Also I told the staff I need to replace my key battery yet the battery was not replaced.

Been to Toyota Leesburg twice, disappointed twice. The first time, I went to see a car that I saw on their website. They said it was not available, and I postponed it for later. A few days later I got calls from them 3-4 times, asked me to come to see the car, but then after I arrived at Leesburg to see the car, they said it's not ready and they're not gonna sell it, because the car has some issues. Why would they call me to come for nothing?! So ridiculous! Furthermore, I am very disappointed with one of their sales representative. He did not just ruin the feeling of purchase a car, I felt discriminated against! I will never go to Toyota Leesburg again! And would not recommend it to anyone!

great customer service, keeping you informed on changes

I thought I had a great buying experience and it was. Now just a little over 2 months later I am 8hrs from home. It hasn't been 90 days since I purchased and the vehicle has shut off on me twice and wouldn't start once. I also purchased the extended warranty as well. I have called and left messages and no one wants to do anything or help. I am super annoyed. I never had issues with my 2012 camry they wanted to purchase from me and thought I was getting a good deal but the 2018 highlander has been nothing but trouble. I am super frustrated and thought I was getting a dependable vehicle. Here I sit 8hrs from home and had to take it to local dealer and get battery and can't even figure out if warranty covers or even get anyone to answer me. Do not recommend them. They are awesome when buying but once sale is done they want to pass it to someone else and give you the run around. Not good customer service in my opinion. I knew I shouldn't have rushed into it and done some research. Now I'm stuck!

Without a doubt, the best service center I’ve worked with. Very professional, and they always ensure I am kept informed of the progress of my vehicle. Thanks Autonation!

Mr. Ashraf Islam was really nice and helped us out as much as he could. I would highly recommend working with him to purchase your next vehicle.

I bought a Rav4 recently & I was amazed at how polite & efficient the people are, I would like to be a lifetime customer to that dealership.

1.5 hr wait for oil change and check up, ride sign in rep named Kristin

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

I had a great experience working with Nathan and Mike on purchasing my new car. They listened to what I was looking for and made sure I was getting the car of my dreams. From first contact through the financing process, everyone at AutoNation was great to work with. I will definitely be returning here for my regular car servicing, as they won my trust through the buying process. Thank you to the AutoNation team!

I really had very good experience with Auto Nation Toyota Dealership In Leesburg,Va. My wife Summer was looking forward to buy 2021 rav4 hybrid premium so she was going to trade /sell her 2013 Ford Escape se , 100,700 mile odometer . To get that car appraised, we check in to chantilly ourisman toyota, they offered me $5,500. But we already had appraised of $7,700 from Leesburg toyota dealer on line few days ago.on carmax.com , it gave me value of $6,300. The ourisman toyota salesman/manager doubts we were bluffing til but they were lost for words when they saw the appraised quote from Leesburg toyota. Summer and I drove to Leesburg toyota dealership. We were greeted by Sales person named ,”Bryan Tate”, very friendly, nice , and straight shooter and very good listener. We told Mr. Bryan Tate we would buy 2021 rav4 hybrid premium from him if they had that suv but since they don’t, we would have to buy from other dealership but we told Mr.Bryan Tate that I would tell friends and family about him and recommend them to go and see Bryan Tate, at Leesburg Auto NationToyota . The man doesn’t push/ hustle. He is indeed the person you want to buy car from. He has been working same dealership for over 10 years and that say something about his credentials . Bryan Tate help us selling 2013Ford Escape se,process very easily and fun. No pressure of that we should buy car there when we were selling that Ford Escape se . They gave us for $7,700 for it. Thank you Bryan Tate and Leesburg toyota dealership. Summer and John

I have received excellent care from Toyota in Leesburg, this time and every time.

Great experience as always! Friendly staff and very professional.

Fast, efficient, very courteous service.

Car is on lease so 10K check was free. I gave a service rep my keys and told him I would wait. He said it would take about 2 hours. The waiting area was comfortable, and the coffee good and plentiful. The only problem was a woman in the waiting area who talked loudly and long on her cell phone, disturbing me and everyone around her. Two and half hours later, someone called my name and asked me to report to the cashier. I did. I was handed a sheet showing the work that had been done at no charge. I signed at the bottom and left. No muss, no fuss. Good experience.

My daughter and I went to AutoNation on 7-24-2021 to see if we could find a car that had better gas mileage, amazing safety features, great handling, killer sound system, lots of space and comfort! We test drove the RAV4 TRD off-road and fell in love! Jonathan did an incredible job helping us with the trade in of our 2015 Sequoia and sale of the RAV4. Olivia in the finance department found us great interest and cash back too!! We couldn't be happier with the service and care our family received. Thank you again AutoNation!! Patricia Glaeser

I was looking for a Toyota Camry and Mr. Salek at AutoNation Toyota made it super easy for me. He sent me the photos of the car he had in stock. That same afternoon I took a test drive and bought it on the spot. Great price and no hassle transaction. He wasn't pushy about selling me extra accessories. He stayed late until the car was prepared and walked me through some of the features.

I had a great experience at AutoNation Toyota Leesburg dealership recently. Mr. Jonathan Milbourn is very nice, responsible, and professional to help me to get new Corolla within several days. I am not car expert but I feel very comfortable during my car shopping at Auto Nation since Jonathan is very patient to answer my questions (I admit some of them are very silly). I highly recommend AutoNation Toyota Leesburg if you want to get a new car.

The best experience ever. I always take my Highlander to them for service and it is always a good experience. The staff keeps you informed as the service progresses so that you can decide if some of the problems they find should be taken care of right away...like the mice nest in my engine! They caught it and removed it before any harm was done.

Poor communication by service advisor and lack of effort to get issues addressed.

Outstanding, no-notice service. Fixed a flat and checked all my tires...no charge!

They are very easy to have deal with them and onest no hiding point

Fast, friendly service. This team is fantastic. I am always impressed at quick and efficient service.

I found a better deal at another Toyota dealership. They gave me great customer service and a lot of extras. There were no hidden fees and I received 2 sets of carpets for my car for free. I thought I would be getting a great deal at auto Nation because my friend bought her car there until I shopoed around based on her experience. She did not get her carpets for free, which I thought was the least they could do. Since she bought the car she has been unable to reach the person who sold her the car. They stopped communicating with her.She was informed her carpets would be extra . Her interest rate was very high even though she put 6k down. That is why I picked another dealership . Update: Mike McNicholas, who is the General Manager, reached out to me and when we stopped by, made things right. He also apologized for our experience and said we should stop by anytime we need help. He was really gracious and kind. He listened to us and made us feel comfortable. I will refer anyone I know and will buy my next car from Auto Nation, Leesburg. Mike is the best! Thank you, again!

We bought our daughter’s first car from this dealership, we are very happy with our purchase. Thanks

I had my first service for my pre-owned SUV and for the first time at AutoNation Leesburg. I was really impressed with Service adviser Justin Embrey. I would give his service 10 out 10 stars. Thank you Justin and you made me a permanent customer for all my Toyota vehicles Riz

Bryant gave us an easy excellent experience. He showed us what we needed and was able to understand our situation and help us.

I’ve purchased 3 vehicles from here and always bring them here for service. Never have I had an issue. They are helpful and there is no upcharging or pressure to purchase anything you don’t want. Happy to highly recommend this place for all of your Toyota needs.

Great experience as always! Fair pricing and fantastic service!

I got a used camry here, and it's been solid. Overall people were friendly and reasonable and the prices was good. I'm a bit of a stickler but overall was happy with my experience. I could tell they were quite busy but it wasn't bad. Patrice was a good too.

I was there Bc of my oil change , customer service was slow and after 2 hours when I back they still didn’t do my oil change Bc they didn’t ask my information and they hold me and that guy was in customer service was soo rude and give me a temper I am not gonna go there anymore So sorry for bad customer service 👎

Bought our Highlander new in 2002, almost 295,000 miles and 20 years later it’s still going strong! Here’s to Going Places!

service performed and delivered on schedule. I really appreciated the car wash, the car looked better than ever

We had a great experience at AutoNation. I purchased a 2021 Prius and we ended up returning the following week to purchase a 2021 Avalon for my wife. During our car buying experience we also went to Koons Toyota and the experience between the two dealerships was night and day. I would highly recommend working with Nargis Karimi. Nargis was our salesperson at AutoNation and she was fantastic to work with.

Brian was fantastic! Got my car serviced and everything went smoothly! I’ll be coming back!

This could easily have been TWO stars. The service itself was fine. As always they (the actual technicians) did a fine job (reason for the third star). The communications from the Customer Service staff, however, at the end of the service appointment left something to be desired. According to the receipt, service on my Camry was finished at 9:58 am. No Customer Service staff came to see me, either during or at the completion of the service. I was sent an email at 10:07 am, while I was sitting not more than 30 ft from the Service Desk. Unless I had my email app open on my phone, how was I supposed to know that the service on my car was finished? Luckily, I checked email at 10:32 am and found the email sent 25 minutes before. When trying to check out and pay, my paperwork was not there. The Cashier had to go find it with my Customer Care guy. The story....”things were backed up”. Sorry folks...you’ve been doing this (servicing vehicles) for decades...not a good answer. The Cashier is 20 ft from the Service counter....Wow!! Let’s try just a little bit harder next time. If I’m going to pay you $335 for the work, better communications is definitely in order.

one of my best experiences, specially with the sales and the sales manager Khan, They both helped me get me what i needed! Thank you guys.

Outstanding service and very Professional. I was well taken care of .

Just purchased my first Toyota. I was helped by Jorge Gonzalez who was very knowledgeable and helpful. The entire staff treated us like family and were very professional, will definitely look into potential future purchases with this dealership.

Prompt service, Patrice was one of the best sale person I ever met. He took care of everything, explained everything. Awesome experience.

Fantastic customer service. I took my car there for service and the part took quite a while to come in. The service tech, Justin E., kept me informed and gave me options. Once the part came the service was done quickly and at a reasonable price. I have purchased two vehicles from Auto Nation and will continue to give them my business for both sales and service.

Tried to guilt trip me into buying $2133 maintenance when all I wanted was inspection of components and oil and filter change. I ended up paying $115. This is pure and simple Unethical.

Quick and the representative was very responsive to my vehicle needs. Well done! Thank you. Need to sell new all electric cars and trucks!

Kristen was great as always. Honest prices, services & recommendations. This is why I switched from Honda to Toyota. Not all AutoNation dealerships are the same.

Great experience at AutoNation with the help of salesperson, Nathan. The used Prius we bought is in great condition, the transaction was smooth and straightforward, and they handled the titling/tags/paperwork side of things very quickly. Highly recommend!

GOKSEL is the best sales person i have ever met. Thank you for the help !

The appointment took approximately an hour. The staff was personable and one gentleman helped me work the coffee machine. There was an attempt to have me do a wheel alingnment,the price of which quoted was different. I declined as I thought there was no reason at this time for that to be performed and I kind of resented the effort to add charges to my visit.

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Highly professional and extremely personable.

Bryan is always accurate and clear on what's needed and what's anticipated. The scheduling system is Great. I was in GA & the dealer there would switch service advisers on me.

AutoNation Toyota in Leesburg was excellent in every way. Jonathan was my sales rep and he and the rest of the team did a fantastic job 🙂

Typically, we like the service at the Leesburg, VA AutoNation location. However, we have taken our RAV4 back THREE TIMES for a repair to the AC and it is still NOT WORKING. I am not happy with them and will NOT take our vehicles back there. Very unhappy customer!

I have been using Auto Nation Leesburg Toyota for many years. My experience has been wonderful, the staff treat you like family. I've been using Brian as my Advisor for many years too. He will explain what needs to be done he also takes the time to tell you what doesn't need to be addressed at the time. The prices are great, the staff is great, the service is wonderful and fast.

Terrible customer service, I would not recommend and would not trust them to service my vehicle. I now understand why their Yelp reviews are horrible. I made an appointment and arrived 5 minutes early. After parking my car in their garage I walked into their service desk only with wait 15 minutes and not be helped. There was no “hi, we’ll be right with you or hi how can we help you” not a word. Being active duty service I’ve been to several Toyota service departments and all have been stellar until I tried Leesburg Toyota. It was sad to experience that poor level of care and not get the service needed on my vehicle.

When transferring a vehicle purchased at this location to another state, we asked them for assistance in getting the title sent over to the new state, as toyota had financed the vehicle. First they told us to contact the DMV which was completely incorrect as the lienholder (Toyota Financial) is who has the title. I then tried to contact Jake Nelson, the finance manager on our bill of sale from the dealership, on 4 different occasions over the course of 2 weeks, leaving 3 voicemails which he completely ignored. I ended up getting a hold of the manager of the location who got Jake to call me back, but he instantly took a very aggressive tone saying he could not help at all as the dealer is not the lienholder, even though he is the one who set up the loan with Toyota Financial. In the end they were absolutely no help at all and clearly do not care about their customers after the sale is made and signed.

Jonathan helped us to pick our our perfect Prius! We couldn’t be happier!

Jonathan and Bill helped us to pick out our perfect Prius! We couldn’t be happier!

Quick service and very professionally handled. All was completely satisfactory.

great place top buy cars very profesional sale people like Manuel aztacena help and question about buy cars give you good advice

Friendly staff, good service, taken right on time. Brian is terrific and very helpful.

I waited 3 hours for an oil change. They apologized about the long wait and gave me a discount on the oil change & washed my car. We have been to this dealership several time & despite the wait this was one of our better experiences.

Great experience.. visited a couple of times and were never pushed in any way.. Got the numbers up front and they stuck to them.. I'll give autonation a try again when i'm in the market.. Knowledgeable and very helpful sales person (Mohammad).

Quick, competent service, as usual.

Justin was great during my regular scheduled maintenance !!

Prompt, friendly service from Bryan on our emergency car issue. He kept us up to date and went the extra mile in solving the problem. We are extremely happy with the his service . Thank you Bryan!!

Overall I had good experience when I took my car for service. One minor complaint is that they missed one of my service requests and I had to take it back.

June 2021. Sunroof wouldn't close. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!!

June 29, 2021. Sunroof wouldn't close on Toyota 4runner. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!! AutoNation, please respond.

Service. (Back in April) The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.

Pude contener mi vehículo sin ningún problema la estancia en el lugar y la atención fue muy buena me parece excelentes

Service. The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.

My technician, Bryan was excellent. His attention to detail and professionalism is outstanding.

This Leesburg dealership has improved a lot in the quality department. I had a 10k maintenance service last week and received a great service from them. It was very smooth and professional. The facility itself is quite busy but clean and fresh. I enjoyed waiting there and watching EURO 2021 while having a cup of coffee.

I purchased my vehicle @ a different dealership back in April 2020. Every tire repair/maintenance&inspection I’ve done @ this location. It’s a smooth scheduling process, they answer within a few rings. I got a least 20min early to get in line for the garage (where u drop ur car, I always book as early as possible appts when possible). Checking-in is a quick process, longest I’ve waited is 5mins. I wait at the dealership around 1-2.5hrs depending on the services I’ve requested. They come find me or call my cell then go over what was done/found. Then check out is really quick. You get ur keys back and my car is typically parked pretty close to the exit door/garage where you check in. All in all, organized location that’s willing to do research to help answer my question. Great from to the person that greets me in the garage to the person that checks me out and everyone in-between. I wish I knew the names but it is all Maintenance staff. I’ll ALWAYA take mt vehicle here. Thank you!

Great service but wait time should be shorter

Courteous and friendly staff. Very knowledgeable and professional.

I brought my car in for the first service appt and state inspection. it passed inspection, but I forgot to tell my advisor, Tim Nguyen, that the windshield wiper on the passenger side was coming off the bracket in the middle and wasn't going a good job of wiping the window. I remembered to tell him when I was signing the paperwork and he said he could fix it himself, and he went outside to my car and did! Thanks, Tim!

My husband scheduled his service for his RAV4, which we had bought from AutoNation over a year ago. When he arrived, they took the car and advised they would call him when it was ready. After about two and a half hours, he noticed that everyone else who had brought their cars in at the same time were leaving and he decided to look around. When he saw his car out in the parking lot he asked if it was ready, the advisor said no and would be back in a minute, never returned. After waiting another 5 or 10 minutes he went up to the same person, asked again if the car was ready. The man said he would ask his service advisor, my husband stated I thought you WERE my service advisor! This guy then stated his scheduled service advisor was not in yet and that he had told my husband this when he brought the car in first thing, arguing with him. My husband then asked the man at register if he had his keys, that person said he did not and advised they would get his service advisor, to which my husband replied that he hoped it was not the person he had been arguing with. The man at the register then checked with the actual service advisor, got the keys and told my husband to wait for the service advisor to go over the paperwork. As it had now been over 3 hours, my husband demanded the keys and informed them if he hadn’t bought this car from him, he wouldn’t have come here for service and finally left. We have purchased two cars from this dealership and are now reluctant to do so ever again, much less bring our cars in for service!

Making an appointment was pleasant, convenient and easy. Justin and Kristin explained what the 25,000 mile check involved. The service techs went the extra mile in checking a few other things that I requested. The waiting area was clean and spacious.

Absolutely the best experience I had with a dealership, very transparent on the process, no up charge like what other dealerships do. Absolutely will shop here again for my next vehicle.

Repairs done right and Delivered on time. Pickup easy!

Manuel was a terrific salesman. Very easy to work with, kind, and professional. The experience made me want to buy all my future cars from him

I had a super convenient and comfortable car-buying experience from Leesburg Toyota with Jorge! He gave me a great price compared to other dealers and I could not recommend him more!! He should be your first and last stop when buying a Toyota!

I took my vehicle in for a recall last Wednesday and I was greeted right away and helped with my vehicle. Tim Nyugen was my service advisor. He was very helpful and courteous. Also kept me informed of what was going on with my vehicle. Everyone else that worked there seemed to work well together and very friendly. I was really impressed. Will definitely be back for more service. Thanks

I sold my 2012 Toyota 4Runner to AutoNation and had a wonderful selling experience. Would recommend and do business with AutoNation in the future.

Super. Completed in time. Explained items covered in servicing. Didn't market any additional services.

Great service and very polite! Love my new vehicle thanks to Autonation! They made the process very simple. Rahman was a great salesman!

Best service experience I’ve had with a car. Took my Camry in for service at 130,000 miles and State Inspection. I was dreading the trip as every other service center I’ve ever been to would have throw 100 things at me that were wrong with my car and needed to be replaced. Justin was fabulous from the jump and recommended a couple things to be done to the car after full inspection, but wasn’t pushy at all. I’ll never go anywhere else for my car after that experience.

They gave me a great deal on a highlander, twice! Patrice was great, we knew what we wanted and he delivered! Customer service here was phenomenal from the start all the way to Jake in finance. Afroze helped make the process painless. Race here to get your next car or you might get hit with extra charges and fees elsewhere! Highly recommend.

My experience was 5⭐️ with my sales associate Goksel. He found my vehicle in transit, was quick to help with questions I had, and was honest with me on pricing options. I had a less pleasing experience with the GM. I put a $500 deposit on a vehicle that was in transit to the dealership so that It was on hold until I could come purchase it. I was told it would arrive on a Monday or Tuesday so I prepared accordingly. I get a call Saturday afternoon saying “great news your car is here, when can you come pick it up today?” When I told them I couldn’t come Saturday, he said I had to come in Sunday and be prepared to wait several hours because they only had one finance officer available. I had limited availability Sunday since I wasn’t expecting my car to arrive. When I asked to pick it up on Monday like originally expected, I was told I couldn’t because the dealership didn’t want to hold the car over the weekend. My experience was great up until this point where I was being pressured to come buy the car that I was already committed to. I was buying a Rav4 which sells in hours not days. The GM was more worried about the sale than the customer in this instance

At first I wanted to get my car detailed but first I needed to have a mouse and droppings removed. No detailer wanted to do this and told me to have the dealer do this because it involved taking apart the upholstery in the car. The dealer took care of this plus found some parts that the mouse had chewed up and some long overdue maintenance items that needed attention. The dealer had a detailer on site so I asked the dealer to have them detail the car after all the mechanical work was done. It turned out to be a little bigger job than I expected but now I’m glad my car is working fine and is clean! I highly recommend this shop for the more complicated jobs.

Purchased my first car from this dealership. I had the pleasure of working with Mr. Ashraf Islam. Mr. Islam was personable, friendly, and accommodating. The entire staff at Auto Nation is wonderful. I greatly appreciate the great service. Thank you everyone!

Great service staff. As part of my safety inspection and oil change, they identified a broken light and rather than me having to pay the $700+ repair through them, they're letting me fix myself and return within 15 days to prove its fixed. Yes, most all shops allow for this but they actually recommended a fix which is going above and beyond. That's another reason I keep going Leesburg Auto Nation for all my Toyota needs.

Beautiful facility and people too!

Expect slow service turnaround of 2-3 hours on weekends for the 5K check ups.

I am forever great full for this buying experience and I have to thank Jorge Gonazles for being the most honest and sincere salesman! During a time when there are not many vehicles he kept his promise and gave me the best price on my Hybrid Toyota Highlander Platinum! If you need to buy a new vehicle I highly recommend Jorge Gonazles! Please consider him and the dealership! You will not be sorry I promise!

Leesburg Toyota service is great! They keep our 09 RAV purring like a kitten

The dealership is a fantastic new facility. Clean, bright, and porters are welcoming. However thats to bad because the service advisors seems to have no idea about the work load they have assigned to the techs. I have given the dealership 3 attempts to win my business and have been let down each time. My last experience was disappointing again. I showed up for a non scheduled oil change with absolutly zero other cars in the service entrance on my lunch break and asked if they had time to complete the basic oil change. The service advisor, which is randomly selected, ( unlike other dealerships where your assigned to team ) told me no problem getting me in and out in the hour. I emphasized the point I could make an appointment for a later time if they were busy or come back in a few hours with my Tacoma. Once again he said no worries we can have you in and out. 2.25 hour. While I was outside wondering what the heck was going on I noticed my truck outside being parked. When I went to get my paperwork the service advisor took a call while I was standing there in front of his platform( alone) and I waited another 15 minutes for him to press a computer key and hand me my paperwork so I could pay. He knew I was there because I had to get the key from him to get my wallet from my vehicle. Not sure where the customer service aspect went ? I understand he took a call..maybe they were on hold..ok but really all he had to do was push a button and send me on my way. Maybe acknowledge me ? I spoke to the service manager, who didn't even recognize me, remember I said I had 2 other issues, who apologized and was very professional. I was very polite and explained I was in the car business for 10 years and trying to ask where the disconnect went(again) and whats the problem with being customer oriented. I also asked that the someone from management, preferably the GM or AGM, give me a call. Shocker no follow up call from either. However the service manager, who didn't recognize me from our 2 other meetings did reach out. I followed up again( call #2) with a call to 1 800 Toyota and expressed my dissatisfaction. 1800 Toyota told me that someone would follow up from management to talk to me besides the service manager.. ?? For a $75 OIL CHANGE i would hope for a little more ?? Guess I will be driving the 1 hour to Passport toyota where all my toyota group friend go.

Good service andnpetsonal

One of the best experiences buying a car. They of course are trying to sell their cars, but they also listen to what you want and work as hard as they can to make sure you are happy and in the right car. They have also been responsive after the sale as well.

My wife and I, had overall good experience, but.... During the first two visits Coffee machine didn’t work, but other time I did visit dealership coffee machine worked but coffee was a joke. Also the negative part is they only offer me $200 for my old minivan, which runs good and everything works on it. The question everybody would ask, would you come back to this dealership to buy another car? I’m not quite sure I will. Suggestions to the dealership: Please buy or rent a real coffee machine, Please do not offer offensive $200 price on the trade-in. P.S. I will update rating depending on the future visits.

I take my 2011 Prius to Autonation Toyota in Leesburg because I trust them. It's that simple. I never feel they are trying to sell me services I don't need. Brian D. has been my service rep for a long time and I really like working with him. He is the person who represents the company. I also buy my vehicles from Autonation, but the only reason I keep going back is because of the service!! I also greatly appreciate that everyone I have contact with there is very nice. I always wait for the service and bring my work computer with me :).

We had a Lexus which was due for service and have arrangements with Bryan Dorsey. On particular day, he couldn't made it but made sure we are taken care of, He talked to his team and called us, apologizing for his absence and also updating that his team will be taking care . We love Bryan for his personal touch and all his team, Good Luck Bryan and team.

Got iff to a rocky start but with a little intervention by the general manager, we got the car we wanted and left happy.

It's Bryan Dorsey, who all these years have tied us to Leesburg Toyota. He is an excellent, Honest, dedicated person anyone will love to work with. he is certainly a driving force, Keep it up Bryan.

I just purchased a 2020 Highlander Limited from salesman Nate at Toyota Auto Nation. From my first email contact with him to picking up our new car, the entire experience was hassle free, flawless and enjoyable. He found the exact color and trim level we wanted. There were no surprises or last minute attempts to add additional fees or costs. The price was at least $3500 below Factory/Federal MSRP window sticker. In my life time I have purchased at least 10 new cars. This was the most enjoyable experience of all, and we absolutely love our third new Highlander! It was well worth the 60 mile drive from Fredericksburg, VA. Please don’t change the way you do business!

The safety recall appointment went well and the job was done efficiently and quickly.

Always friendly staff, and it being a Toyota dealership, the work done on your car will be high quality work.

The Service department is professional as always with great communications.

I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.

Helpful, straightforward. I had made additional request to change the brake fluid and air filter which they complied.

I had an 8:45 am appointment for a Virginia state safety inspection. I showed up 10 minutes beforehand. It took them literally 2 hours to get it done. After asking what was going on I was told to wait 10 more minutes. After 15 minutes had went by I went outside to see where the car was. And it was parked outside. No one came and got me. Save your time and don't come here. I should have gotten it done at a gas station.

Do you like someone who is personable, diligent, and communicates well? Not into a pushy salesperson? Be sure to ask for Deke Hebb. Buying a vehicle is typically a long painful process, but not with Deke. The process was smooth and enjoyable. Deke is a down-to-Earth guy who helped every step of the way. Thanks, Deke!

Great job as far as I can tell, service team explained how long it would take

Wanted something fairly close up home and found a place with accommodating people to boot. How nice!

I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.

Excellent service always!

Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.

I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.

Good service in good time. Knowledgeable and up front with info.

Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.

Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.

Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Had a great experience doing business with Kevin! He made the process of buying seamless and easy!

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well

I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.

My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.

The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!

This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.

I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?

This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.

Very pleasant experience at this dealership , salesman was Very Professional

I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.

After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.

I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!

10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!

10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.

Excellent customer service.

The salesman did not pressure me and the experience was not stressful.

Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.

Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.

Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!

Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.

I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.

Fast and efficient service

Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.

Very pleased with the Service . Our first time for service here and it was good.u

David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,

Excellent service, helpful and efficient staff, and comfortable waiting area.

Patrice was very responsive and transparent. Great customer service.

I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.

March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!

I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!

It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!

very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.

Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.

Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.

Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.

Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.

This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.

Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!

Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.

I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.

Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!

The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable

Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.

Friendly and knowledgeable staff. Space is clean.

Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.

Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.

Quick service and courteous staff. Peter was very kind.

nice and professional personnel. would recommend to any and everyone.

Excellent service, great staff and a nice waiting area

excellent service and care

Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.

I got new my car with a great deal. And it is so beautiful

I’ve always had very good service and this time was no exception. The facility itself is very clean and chairs are 6’ apart. My car is 9 years old and still running thanks to them.

Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.

Good service Good facility And customer service, I do recommen then...

Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!

I had service for oil change and state inspection. It was quick.

always take my car to the dealer for oil changes and any thing else that may come u[

Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.

Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!

Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.

Did regular service plus recall service in the time limit stated

great service, friendly staff and many options to cjoose from.

Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.

I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.

Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.

Easy to work with to purchase and vehicle service. Would recommend this dealer.

Worst customer service, ride behavior of Acquisition Manager.

They said within 90 minutes wait and it was.

No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.

The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.

When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.

Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.

I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.

Excellent place for car buying friendly and easy to deal with but in my opinion

Excellent service; friendly and helpful sales staff; car is in excellent condition.

Timely service, nice facility, professional customer service.

I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.

I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.

Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.

Great Place!! From the service experience and the buying experience. My next car will be here.

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Service great; added wheel alignment improve down-road tracking.

Dropped it off and picked it up with no delays. Service was complete.

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.

Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!

Very good and courteous! speedy and clean surroundings

Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.

Excellent Service! Best Offers on Vehicles.

There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...

After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.

Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.

Service manager Peter is excellent but the repair cost is too expensive for me

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!

Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Slow! Slow! Slow! Slow! Slow!

Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.

Just wish Military vets could get a discount on repairs.

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

Brian is an excellent service person who oversees the individual process

I bought a new Tacoma. Great truck, great deal and service

See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.

Great experience. Highly recommend it.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

Well done. Peter took good care of my vehicle and needed service.

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.

Bryan tate always gives me the best customer service

I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

Friendly place and good quality work, and front desk staff are sometimes helpful.

The visit was pleasant and the employees were friendly and helpful

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

Did the first scheduled routine service but car was not cleaned after service

I was torn, for over a month, on purchasing the 2019 RAV4 Adventure Lunar Moon and turning in my 2015 Corolla SE that only has 26,000 miles on it. That specific RAV4 was sold but another was found locally. There were a little bit of differences on it and I did hold out for the weather tech that the original RAV4 had in the rear. I am not happy with the $799 processing fee (which I call an admin fee), but that was that. The sign says they do not waive it...and I can read. The entire process began with Bryan (who is the perfect service rep) suggested maybe I consider a new vehicle. What temptation. (Bryan, I left you a note and if you were smart, you did purchase my 2015 Corolla that was always cleaned with q-tips, had only 26000 miles, was always parked in the "north 40" wherever I went, and always kept in a garage.) Bryant, the sales individual, was VERY patient with me; he spent 2 separate days during the decision to tearfully purchase the RAV4 or keep my Corolla. While it is still not "my favorite car", I am working on that thought. The decision to purchase that RAV4 was because the safety features it has. My Corolla did not have those features. I will be doing a lot of traveling and the safety features are a must. Thank you Bryan and Bryant ... (but I still miss my Corolla).

$799 proc. fee inflexible

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.

Professional Service Adviser, service was performed in a timely manner, great facilities.

a trusted, reputable dealership; courteous service center

Customer service excellent. Wait time needs improvement.

I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.

Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.

Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.

Their car wash bent my license plate. The service manager then tried to sell me a plate cover. I?m never coming back here. I am disgusted

The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.

Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!

Shaun Capps for your service needs best service advisor!!!!

Shaun help me get everything I needed done would recommend him to anyone!

This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!

Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.

We were very happy with the experience of buying a new car.

Very smooth and easy process from first contact to completion of the deal.

This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.

All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS

There for 10000 mile service! Service team is Superb! All the way in thru out

The service was great and the repair $$$ was minimal! Thank you AutoNation!

My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.

I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.

We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.

Friendly staff, and great service, been going there for 11 years.

Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.

Very professional attentive corteus ,clean the employees are very respectful and helpful

They have provided excellent level of service and care for my vehicle.

Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.

Hassle free andQuick buying process. Great price with COSTCO discount.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂

We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.

Mohammed Salek was helpful and I would recommend him.

We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.

Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!

Great on time, short wait and truck was perfect. We

Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.

Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).

Leesburg Toyota probably has the worse service department in the area. Having to wait for 4 hours to get multi-point inspection is way too long. Then going after service manager to finish paperwork despite car being ready outside. This was my first service after new purchase and free of charge so I guess there was no commission or money to be made.

I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.

Good Experience regarding showing the car, driving it and choose the color and operating the car.

Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.