Recent Reviews from AutoNation Toyota Leesburg

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

Unnecessary repair work request from service technician that was not even analyzed as to even needed. Service analysts don’t seem to acknowledge people when arriving

This place has consistently proven to be the best service in the DMV, with very reasonable prices. Rest assured it is hands down better than the Chantilly location.

I recently purchased a slightly used Avalon at AutoNation Toyota of Leesburg. First, I love the car very much. I'm very happy with it. A 2019 with less than 9,000 miles is about as close as you can get to a new car without paying the premium of a brand new car. They do stick to their 1-Price policy for used cars, but they did work with me on my trade-in to make the overall cost where I needed it to be. There were a few very minor touch-up things that needed to be done (I'm very particular), and they did the work with no problem. I would definitely recommend AutoNation Toyota Leesburg to anyone.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

Peter Covert worked to fit me in on a snowy day and I was without windshield wipers. He made all turn out well. Have worked with Peter often and he has always been courteous and helpful!

The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.

Service manager Peter is excellent but the repair cost is too expensive for me

Justin and his team really 👍🏻

AutoNation offered me a fantastic SUV at a great price.

Justin Embry and the ladies in the customer service area are top notch each visit 😃.thanks for always taking care of my now 7 year old highlander ..keeping it running like a top.

Great!

I was very happy with my sales person at Toyota. Michael is a knowledgeable young man who was not high pressure. He was genuinely interested in educating me about the car and finding a car to suit my needs. We did have to wait a long time to get to the finance office, but I think they just happened to have a lot of customers.

I did an oil change today and I had a good experience overall. Tim took a good care of me and he was welcoming and professional. I didn’t appreciate the cashier attitude at the end. No hi no buy 😂 obviously she was having a bad day!

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

Very good service

Autonation Toyota was a great experience. Kamran Serosh is a newer sales associate and was very helpful in finding our vehicle. He answered all of our questions and we were able to make a deal soon after. Thank you for the wonderful experience.

Sean is the man

I drove 3 hours just to buy a vehicle that was listed online from this dealership. I was greeted with friendly staff that were accommodating and willing to make my car buying experience a great one! Shout out to Patrice, he’s a straightforward salesman that ensured I was happy during the sales process.

Brought us in with "inaccurate" information and wasted a whole Saturday morning of my wife's and mine. Received a call from the dealer on Friday that the type of car I am looking for is in their lot. And another car I am interested in is also available for me to take a look at even though it is technically sold to someone else. Then I received calendar invitation from the person who is supposed to help us during my visit next day. My wife and I arrived in a cold Saturday on time. However, the person did not know why we came in and then cannot find where the car on their lot, and told us the appointment was made by their manager not him. Fair enough! After one-hour searching, we were informed that the information was wrong. They don't have the car I wanted at all. Okay! Everybody makes mistakes in this world. Can I take a look at the other car your manager promised me to take a look at? After another back and forward, we were told the key was with the owner so we cannot see it either. At this point, anger is the only thing I have in my chest. My wife and I could have spent the morning with our kids in our cosy, warm home. Why should I trust these guys by coming this far here? When we returned home, the dealer even has the gut to call in to ask how they can earn my business. There must be some serious internal problem in their systems. The coordination between their divisions probably is zero.

Took my 2019 RAV4 in for first maintenance check and State inspection. Vehicle only had 2,500 miles and looked like new inside and out. Told service people I wanted it to look the same when it comes out as when it went in. Got vehicle back with several scuff marks on floor molding at door entrance. Brought it to service's attention but was told nothing could be done about it. After several attempts and unanswered calls, I finally spoke to the Service Director, Admir. I made a second trip to the dealership and Admir took care of the problem which I appreciated very much. Although I should not have had to deal with this, the four stars is based on Admir's help and assistance.

For same OEM parts, found this place to be the most expensive. Wouldn’t buy a screw from this place.

I just purchased a new 2020 Rav4 a few days ago. Our sales associate - Mr. Goksel Sahin was very friendly and answered all our questions. Me and my wife decided to purchase upon our first visit due to his presentation. Highly recommend Goksel Sahin and AutoNation Toyota Leesburg.

Friendly and fast. Made trading in my car for a newer one very easy.

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

I have struggled to like this place (Auto Nation Toyota Service Department) over the last 5 years mainly due to the proximity to my house. I have had many unfavorable customer service experiences there, but almost always over looked them, until now. I took my Tundra there for a check engine warning light and was eventually told after many failed attempts at repairing the issue that i needed a wiring harness costing approx.. $3800. I was assured that this item would be covered by warranty or the dealership would assist with cost. After waiting 4 1/2 weeks and having to call each week to check on the status of the truck, I was told that Toyota denied the claim and they would check to see how much assistance the dealership would offer. After another week passed without hearing form Auto Nation I went and got my truck, which now had an irreparable tire and a dead battery. I had to replace the battery and tire at another shop and a speed sensor was installed for $200 and the issue was resolved. I am now having to travel to Ourisman Chantilly to get my service done. They are much more professional and customer service is top notch. If i could give zero stars I would

Good people behind the service desk and good people working on the car. Peter found a way to get it all done, and done well.

Sales agent Ashraf and his Manager Louis were personable and worked out in every possible way to make sure my purchase at AutoNation was to my satisfaction.

Due to location, this is our preferred dealership for my 2019 TRD PRO 4Runner I bought brand new from Toyota last year. We’ve had a few small issues with service appointments here. Not from the Toyota staff, but from the third party teams servicing the vehicles. The first issue was upon a standard oil change, I picked up my truck in a hurry and realized when I got it home, the skid plate underneath was noticeably uneven and didn’t have all the bolts secured or present. It looked as if the side was hanging down. During that same visit I paid for an interior detail and it was barely vacuumed inside, no windows were cleaned and the outside wasn’t even washed. I put a smiley on my back window in the dust and it was still there. Now, it took some explaining to get the skid plate fixed and to get the staff to understand my 2.5 mile drive home straight down the highway where the streets are well cared for did not cause the skid plate to half way fall off on its own. But once we got that taken care of, they fixed it with another appointment. As for the detail, they advised they could put the next one on the books on them for the bad experience. I have yet to use it to confirm if it’s really going to be free of charge or not or if I will get the same level of experience. Most recently, I brought in the truck for the 15k maintenance. Easy to book the appointment and she got me scheduled on a Saturday for a drop off. Drop off was easy except for the entrance to service where there was a bit of a traffic jam. Once checked in, we received a call within a few hours that we were all set. Upon pickup which was very straight forward and minimal wait time we took our truck home. The paperwork shows they checked everything and from the look under the hood they replaced what was needed. The only issue here was no wash even though it was listed as complimentary wash on the paperwork. Again, smiley on the back window never fails. They did spray some air freshener inside which was nice, but that’s about it. But remember, I didn’t order anything extra except the complimentary wash. I like this dealership and the staff. They do try to make this a personable experience even though it feels like you’re losing that these days with car dealers. I think the third parties servicing the vehicles leave a lot more to be desired From a paying customer and I really wonder how much customer satisfaction issues have resulted with this setup for dealerships.

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!

Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!

Excellent service

Always a great experience. Good customer service. My mats were not cleaned out.

waiting time is ridiculous I made an appointment for 11 and I left until 2 pm for an oil change

Great experience, Justin did a wonderful job on my son's FRS. It was pleasure working with him. Great customer service.

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

Great place Great People

Had an appointment at 8:45am for a brake pedal diagnostic (spring noise when releasing brake pedal) which I thought would not take more than two (2) hours max since the service representative stated it would only take about an hour. I was very patient and waited 3 hours before asking about the status which the rep said they haven't even looked at it. After waiting another hour (total 4hrs now) I requested they drive me back. After waiting total 6hrs now, I received a call stating they don't know what issue I am experiencing. Either the service mechanics are deaf and can't hear the noise or they didn't do anything. I finally received my vehicle at the time they closed (at 5pm) with no fix after dropping it off at 8:45am. I will definitely be taking the vehicle somewhere else that won't take all day and where the mechanic knows what they're doing.

After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.

This is the third time in six years we’ve purchased a car from AutoNation Toyota Leesburg the salesman Sal Was amazing, management was incredible and the service we got is unbeatable. Jake the finance guy was amazing as well make sure he shopped around and got us the best APR with a bank we trust. I’m a person that likes to go back to places I trust and I trust them as much as you can. I look forward to purchasing more vehicles from them because of the professional and the sense of team you feel When you walk in the door. Even during this time it was a pleasurable experience. I recommend them 100%

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

Had a fantastic experience working with Nathan. He was one of the nicest car salesmen I've done business with. Overall, the whole location has a friendly atmosphere

Couldn't be happier with this particular dealership and the Sales Associate, Patrice Zunon-Kipre, that helped me with both lease transactions I've executed with AutoNation Toyota Leesburg. I'd also like to mention the Sales Manager involved, Luis, who was also instrumental in helping us reach an agreed upon price. Keep up the good work and I'll be quick to refer anyone looking for a Toyota, whether new, used or otherwise, to AutoNation Toyota Leesburg.

Sold & bought a vehicle on the same day for the first time visit with Autonation/Leesburg (Bryant). Got an email offer from them on my car, prior to arrival..they honored their email offer, we test drove "new/used" vehicle and was out of the showroom in 2hrs! Easy process, friendly staff. Only problem was that salesman never went over the newly purchased car features, but may have been due to COVID situation.

Peter is great to have as a service advisor due to his level of communication and professionalism. I look forward to working with him again.

Update: I wanted to give a shoutout to Amanda McManaway, title clerk. She has been tracking our new license plates for us with very limited communication from the DMV where the car was originally purchased. Long story short-she has been very communicative, persistence and kind. We appreciate your help Amanda and have been super impressed by all the customer service at AutoNation Leesburg! We live in Asheville, NC and when I saw our ideal Toyota Sienna come available at AutoNation of Leesburg I was skeptical to make the trip up. Then I called Sahin Goksel and he was beyond nice. He answered all my questions and was very responsive to my texts and changing travel arrangements. I had to fly up last minute and he even picked me up from the airport. The car was beyond my expectations and the whole experience was seamless. Goksel was courteous, very laid back and professional. I am so glad I took a leap of faith and trusted this dealership, it was worth the trip to get the ideal car and customer service I wanted. We tried other dealerships and did not experience this level of service. Thanks again AutoNation!

It is my first & last time experience with this dealership service.I had done a multipoint check & Oil change Service. It is surprising that technician never noticed the transmission pan gasket leak until I had noticed at home and brought it back to the dealership. Than they charged me outrageous charge of $146 just for the diagnostic/inspection charge. Honestly if the car was looked properly during the oil change service and multipoint check that includes inspection of Transmission Leaks, the technician definitely would have noticed the leak. For bad experience , I am never going to return to this dealership. I would not recommend anyone , I highly doubt their quality of service.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

I took my 2020 RAV4 Hybrid in for service for a rattle in what I thought was the driver's door and it was not serviced properly when I got my oil change. After writing a review on Cars.com, I got a call from Mike, the manager and he was concerned I did not get good service and I took the car back in. I got red carpet service this time; turns out it was faulty crossbars on the roof and Toyota replaced them at no charge. Mike followed up with a phone call to insure the problem was fixed. I would recommend AutoNation to anyone. I have bought two Toyotas from them and had them both serviced here. I knew I could count on them to always come through on their promise of good customer service.

No pen in the late night drop off. Had to go searching for one. Made appointment a week in advance for Oil change, tire rotation, emissions and inspection. Also one recall. Dropped car off Sunday afternoon. Got car back Tuesday. Was told "we were slammed". So appointments don't have any priority. By my call at 4:00pm to see if the car was ready, the car was in work. Now, I have had many BAD experiences with Leesburg Toyota, and typically don't bring my car to them. With the recall, I had to. So even with the fair service I received it was much better than the last few serviced I had there

And I have a great new car to me! It's a 2014 Nissan Bursa and I am a Happy Camper! All at the dealership were nice and worked well with me!

Great deals, fast service

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

Excellent service and always with a smile! Great place to do business!

I had a leak resulting in water on my passenger side floor and had no idea where it was coming from. They diagnosed it in no time and had me on my way !]

Went in on August 1st to buy a vehicle and had the best sales person ever. Kevin Foley was Fantastic!! He did not pressure me into getting something I didn't want. He took the time to explain the details of the vehicles I test drove. He was very pleasant to work with. I had a great experience because of him. I am very pleased with my entire experience from beginning to end. This is a great place to get a car.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

I've bought cars from Mazda, Nissan, Honda, and Ted Britt Chevrolet. My fantastic experience with AutoNation Toyota yesterday makes me wish I had visited them first. If I ever need a new car, I'll be back to see Samuel Moore. Keep it up guys!

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

I just purchased a 2020 Highlander Limited from salesman Nate at Toyota Auto Nation. From my first email contact with him to picking up our new car, the entire experience was hassle free, flawless and enjoyable. He found the exact color and trim level we wanted. There were no surprises or last minute attempts to add additional fees or costs. The price was at least $3500 below Factory/Federal MSRP window sticker. In my life time I have purchased at least 10 new cars. This was the most enjoyable experience of all, and we absolutely love our third new Highlander! It was well worth the 60 mile drive from Fredericksburg, VA. Please don’t change the way you do business!

I was told by a service advisor that I had caught them on a bad day, as they were understaffed. I get it, but communicate effectively with customers to prevent dissapointment.

After going out to lunch for the first time in months I returned to my car to find a broken side view mirror. I didn’t touch it but went straight to AutoNation Toyota Leesburg to ask if they could tell me what a new side view assembly was going to cost me. I walked into the service department and Morven went to my car to look at it, was able to snap it it back into place, checked that the motor was still working and sent me to the parts department to order just the glass. He saved me hundreds of dollars and even offered to snap it in when I got the part. When I got the glass the next day, true to his word, he came right out and popped the glass in. Total cost $47. I am grateful to him for his honesty and his extra helpful attitude.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Morven in service is AWESOME!! As always! Thank-you Morven for being you!!

With the complete understanding that any business needs to make a profit. I will provide this review with an honest opinion for this company. I also know that dealerships size people up based on whatever assumptions so I already knew what to expect from previous experiences that I have had in the past. I purchased a vehicle from this location and I was honestly going to walk away from the beginning. A sales person online provided a quote via email and when I showed up the amount was much higher than originally quoted. They added on some extras on the buyer/dealership agreement that I didn't want or ask for. From my car buying experience, this to me was a predatory sales tactic. When I addressed this, they had to correct their "mistake". Other than that, the salesperson I was dealing with was awesome and the financing experience was easy. I came prepared with a loan from another bank and that helped me speed along the process. The dealership did try to have me run a credit report but I reminded them that I already have a loan and I know that no dealership in this country could beat the APR from a federal savings bank. Long story short, I can't give this place a 5 but I also cannot give them a 2. I would still recommend anyone to come here to consider buying a vehicle from. I just hope that dealerships in this country gives everyone a fair shake in the car buying process. Giving people fair deals only attracts more customers in the long run.

I have always been satisfied with AutoNation Toyota in Leesburg with how well they service my car. I have a 2008 Avalon and the care given is as though my car was newer. I told my rep what I was experiencing and they listened intently to me to fully understand what I was experiencing with my car. I was so satisfied, no!. I was extremely satisfied with the overall results.

Worst experience I ever had calling into a dealership ever. The guy I called kept cutting me off constantly and then literally hung up on me. Update: GM is very professional and fixed the situation, I would highly recommend going here, one bad apple does not spoil the entire bunch!

As always, great service. And thank you so much how you handle the COVID-19 situation while minimizing the impact on your customer service.

Slow! Slow! Slow! Slow! Slow!

Great service staff. As part of my safety inspection and oil change, they identified a broken light and rather than me having to pay the $700+ repair through them, they're letting me fix myself and return within 15 days to prove its fixed. Yes, most all shops allow for this but they actually recommended a fix which is going above and beyond. That's another reason I keep going Leesburg Auto Nation for all my Toyota needs.

In this time of pandemic they do not delay the service of your car, they offer other services very good customer service

We went to Auto Nation Toyota for a lease return last week. The team led by Manager Bill and his associate Patrice Zunon- Kipre were extremely professional and worked out the best ways and made our transition from a lease buy out to a new car in the most simple, easy and beneficial way. This was our best deal and we are very happy. Our sincere appreciation to this team- Thank you

Brought my Rav4 in for maintenance. An Oil change and tire rotation..Let's say, I'll never be back here again. EVER! After my oil level being way too high on the stick, tire pressure was not proper because I check. And while waiting on my psi fix, I found out three employees tested positive for the Coronavirus/COVID-19 here and they did not sanitize anything. No mention if the infected drove or worked on my Rav at all. Complete lack of respect and care from the managers here.

Terrible service when I took my truck here. Also, 2 employees were tested positive for the coronavirus and I overheard they did nothing about it. 1 tech who drives the customers cars and 1 service advisor. will never go here again

Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.

Toyota of Leesburg sold me a used vehicle in 2018 that had an active safety bulletin on it from 2015. The bulletin was for defective airbags that deactivate or deploy while driving for all makes of the model of years 2014 and 2015. A little over a year later, my airbags deactivated while driving and at that time, I learned of the safety bulletin from a different dealership. Additionally, I learned my car already had extended warranty on it from the previous owner and luckily I declined the $3000 extended warranty package they tried to scam me into purchasing. I have tried to contact the sales manager Bill King and whoever the other manager they keep forwarding me to without response from either. I have reported this dealership to the VA Motor Vehicle Dealer Board and intend on continuing further actions for selling me a vehicle that had a known safety bulletin (as I’ve confirmed from other dealerships that were able to see the bulletin) and for failing to disclose this information to me at the time of purchase consequently jeopardizing my safety for the last year and a half.

Just wish Military vets could get a discount on repairs.

Peter was my Autonation adviser. He is professional in every way. He was also honest. He told me the mechanics did not find anything wrong with my car which would cause it to stall out when I press on the gas hard. However, it does stall out and leaves me in a dangerous situation when I am trying to quickly get into traffic.

This is the worst place to bring in for service as well to buy a car. Every time when I have called, I have waited at least 6-8 mins to talk to the cashier and another 7-8 mins for the advisor. Service is very late to get back and there is no sense of urgency. With everything going on, you would think the company with such a brand would make it easy, NOPE it's worse. I do not recommend this dealership.

Do not buy here, not only do you have to wait forever, they make mistakes and hold back new registration until you pay for their lack of accuracy!!😠 I am very dissapointed.

Highly professional and extremely personable.

This place is the worst. If they tell you service will take an hour plan on 1.75. Service advisors are smug and don’t communicate. Equally bad sales department here. If you value your time, don’t bother taking your car here.

I was just looking to test drive a vehicle since I was in the area and noticed this location had just shy of 5 stars with over 1500 reviews. I had NEVER seen a car dealership with that much positive feedback, so I was skeptical. I have purchased/assisted in the purchase of 5 vehicles within the last two years, and I can honestly say that 1 out of 5 of those experiences were pleasant. I test drove the RAV4 Hybrid and that's where I met my Salesman, Zahedur Rahman. Mr. Rahman was great with me that first visit. He was not pushy and let me enjoy the test drive without pressuring me into buying now. It was due to this unexpected, lovely experience with both Mr. Rahman and the Sales Manager, Afroze Khan, that I decided to forgo the 5+ closest Toyota dealerships and give AutoNation Toyota Leesburg my business. I bought my RAV4 just yesterday and believe me when I tell you I got an amazing deal. Not to mention their incredible customer service (which I tested thoroughly). They work quickly and efficiently and make a rather stressful process feel just a tad bit better. If you're in the market for a new Toyota I highly recommend this dealership!

I actually decided not to have my service done because there was a customer in the waiting room that was not wearing a mask. There were also no chairs for those of us older folks who did not want to sit inside an enclosed area. So after all the paperwork was filled out and my vehicle sat waiting for a tech to come and get it, I canceled the whole thing and felt much better for it.

Good service, fast work and clean facility; the service advisors {Morven Beverly and Kristin Lewis-Smith} are very helpful, easy to get service appointment and quick check out.

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

A huge thank you to Samuel Moore. My dad bought his first Toyota at the age of 87 this weekend, and we thought Samuel was an awesome salesman. Really appreciated the atmosphere and getting to work with him!

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

Morven was very helpful and polite. He was very informative regarding my Toyota Tundra 90k service. They always take care of me.

I was looking for a particular truck and I found exactly what I wanted at AutoNation in Leesburg,VA. I live in PA and Jorge Gonzalez worked with me long distance to help me get the truck and to make the transaction smooth and quick! Everyone that I met at the dealership was friendly! Even though it is a bit of a drive, I would go back!

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Had a great experience working with Jorge Gonzalez. He was completely transparent, and we never felt pressured. Overall it was a smooth, pain-free experience!

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

I've had such a pleasant experience coming to this dealer for service for the last few visits. My main reason for continuing to return is not only the professional work that is preformed on my car and the convince of the location distance from my house but also my service advisor Justin Embrey. Justin is very personable yet professional when it comes to my concerns and tells nothing but the truth in regards to the status and maintenance on my car. Having a service advisor that makes the effort to remember who you are plays a huge factor in customers wanting to return and Justin has successfully done that for me. I've experienced great customer service from everyone I've interacted with when at this dealer and they greatly deserve this 5 star review!

Brian was great!

Bought all my cars here.

My last experience with toyota nation Leesburg Virginia is a final straw in my mind. They are scam artists just like everybody in the car industry they do what's best to make their commissions and charge you for things you don't need. We took our sienna in last Friday to get routine 60000 mile service. As my wife and I were on our way to go out to eat together I got a call saying that our inspection will be due next month and they asked me if it would be okay if they went ahead and did naturally I said sure go ahead. About 30 minutes later I got a call saying that I got a rejection sticker as my brakes and tires all need replaced. Well needless to say this ruined my wife and I as date night as the tires that were on the van high-end Michelin premier with 30,000 miles on them. This means that we would have to cough up $1,500 for new tires and brakes. I didn't fall off the watermelon truck yesterday. I know that there is still plenty of tread on these tires. Now I'm in a fix because I don't have an inspection sticker! You have lost my trust! and that's pretty sad being how I've always been loyal to the Toyota brand.

We just moved to the area and my first experience was with Koons Toyota, and believe me there is no comparison Auto Nation wins hands down. Great service and Peter Covert was outstanding. This will be our Toyota dealership. Thank you

Great place to buy a Toyota. I have bought three from them.

Outstanding and prompt service. Superb care and concern shown along with professional and expert knowledge. Highly recommended service department.

Excellent service ,outstanding service manager,I will return!!!

They told me it would cost $4000 to fix AC on my 2008 Avalon. They fixed my AC last summer but it stopped cooling this summer again. I took it to another local shop and they fixed it for $390. They are committing modern day robbery at this place. Looks like they have a lot of fake 5 star reviews, probably via an online review service.

Excellent service.

I couldn’t have asked for a better experience with AutoNation when I took my car in to be serviced. The staff (in particular I believe his name was Justin) went above and beyond to ensure I was a happy customer. Extremely friendly, courteous, prompt, and efficient. Thanks AutoNation!

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

We had a Lexus which was due for service and have arrangements with Bryan Dorsey. On particular day, he couldn't made it but made sure we are taken care of, He talked to his team and called us, apologizing for his absence and also updating that his team will be taking care . We love Bryan for his personal touch and all his team, Good Luck Bryan and team.

I had an amazing experience with Toyota, Leesburg! Goksel Sahin was one of the salesman at Toyota helping me. He was one of the most genuine people I have ever met and was really nice throughout the entire process! I highly recommend this dealership and I love my new RAV4 2020!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

I went for an oil change for my car. Justin took great care of the car while I waited in the waiting area. He was also careful to apply a discount. My car also received an outside wash. One thing I was concerned about this store, is that some employees were not wearing masks ( the white sales assistant - furthest away from Justin - sits to the left side when you enter from the first door was not having a mask at all). Justin was wearing a mask. I think it is high time (100, 000 people have died) to realize that wearing mask helps protect people. It should be a policy of Autonation for all employees to wear a mask and for all customers to do the same while there is no vaccine discovered. I did see cleaning people cleaning the sitting area and chairs were placed at a good distance for customers to sit.

Although we didn't end up buying a vehicle from autonation toyota we appreciated the time that Patrice , our salesman afforded us as we test drove several cars. Just couldn't settle on one we loved so we didn't make an emotional decision.

Service is the best, but expensive.

This place was absolutely amazing! Very quick service, my oil change and tire rotation was done in less than an hour. They practice social distancing and even disinfect your car for you! The customer service is phenomenal as well. I will definitely be coming back!

I purchased my 2008 Toyota Prius at Leesburg Toyota in fall 2007 and have relied on them for its service ever since. The service has been excellent and very reliable. I am particularly pleased with my most recent experience on May 21 2020. I had a dead 12 volt battery and needed my 120,000 mile routine service as well. I needed to coordinate roadside service for a jump start at my home with service at Leesburg Toyota. Once started my car had to be driven to Auto Nation immediately since turning the engine off would have required another jump start. I could not get an accurately enough timed jump start to match an Auto Nation appointment. I was very appreciative when they took me when I could arrive without a specific appointment. My bill for the battery replacement and routine maintenance , $735.89, seemed high but I was pleased that they gave me a 15% discount reducing it to $650.94. However, this pleasure was short lived. On returning home I found in my email an ad from Auto Nation promising a 25 % discount on all parts and labor.

Well Run and Organized Facility. Set up an appointment after looking online. Met salesperson who shared vehicle information, set up test drive. Patrice is a great person to work with, we appreciated his time. Bill, the General Manager worked with us on our trade. And Jake the finance guy was very polite and friendly and explained everything very well. Everyone was very professional, courteous and efficient. One of the easiest and best car buying experiences we have had to date.

We had an old battery replaced in our 10 year old Prius. Also the interior was detailed which included steam cleaning all floor coverings. We were very impressed with the thoroughness and success of the interior cleaning. With the age of the car, we were not expecting such an excellent result, but we were pleasantly surprised.

Very helpful and professional.

Spent a week talking to a salesman about 2 models I was interested in and confirmed price as well. I then set an appointment set for today. When I arrived, the salesman wasn’t ready and had no idea I was coming in today. Took the salesman 15-30 mins to get the first model outside for a test drive. I actually had to find the salesman and get updates as I waited outside for the test drive. I asked the salesman multiple questions and he ignored me. I confirmed that he heard me as well. Once the test drive was complete, he dropped us off at the additional parking lot to compare the other model I was interested in. Unfortunately, they couldn’t find the keys to get that model out for a test drive. (30 minutes had past by and they still couldn’t find the keys) we actually had to walk back to the dealership parking lot. I was not impressed by the customer service and the salesman didn’t provide any answers to questions asked. When I spoke to the manager about these issues, he just kept saying yes repeatedly and provided an excuse that they weren’t at full staff due to it being a Sunday and that I should return later in the week. I highly would not recommend this dealership, very unprofessional and horrible customer service. You would think they would be interested in selling me an car. Since you know it’s a dealership...

My Salesman Bryant was perfect. He was patient when I could not decide whether I should trade in my 2015 Corolla SE for the RAV4 ADVENTURE or keep my Corolla. He did everything to make the trade easy and was very kind and considerate. Additionally, he spent a lot of extra time going over all the new "gadgets" with me. I decided to trade it due to the safety features it had that my Corolla did not. Now that I have had my RAV4 for a while, I must, unfortunately, admit that if it were possible, I would give back the RAV4 and keep my Corolla. It is still very difficult for me to get the RAV4 into the garage and cleaning it takes 3 times as long as my Corolla and I need a large step ladder. These are things I did not think about. Perhaps I should have bought a new Corolla.

Leesburg Toyota has always gone above and beyond for me. I’m sure there are local shops that I could tap into that are less expensive but Toyota’s customer service seals the deal for me. Work is guaranteed. Thanks for all that you do!

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

I had a very pleasant experience. Kevin Foley was the best. Everyone was so professional and personable. I highly recommend this dealership.

Brian is an excellent service person who oversees the individual process

Very pleased with the service

The 50K servicing of my RAV4 was pleasant. It was efficiently run, bill was detailed, discounts were many, and Folks were cortuous all through out!

I bought a new Tacoma. Great truck, great deal and service

Very helpful and everyone super nice. Like how they washed my car after the oils change.

Great experience with salesman Jorge Gonzalez

Finished at time. Told at counter Unexpected $20.00 charge for inspection as where I bought the SUV was TYSONS TOYOTA who does not charge me. I paid for complete service and maintenance when I bought the car and thought this was included whatever TOYOTA place I would go to. Was told I would have a complementary car wash which did not happen.

Peter Covert did an excellent job on my appointment! I had a 15,000 mile check up & a wax & sealent after my car was hit by a steel road reflector!!

First time buying a new car and the experience was great!! Jorge G.was amazing and super helpful. He is friendly and really knows his stuff about the car. I appreciate that he took the time to explain everything about the car to me and worked hard to get me the best deal. I had gone to other dealers to look at other cars and none of them gave me the attention and information that I experienced here. Overall, a way easier and less stressful process than I expected.

See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.

Great service all the way from the customer service representative to the service manager; professionals with a personal touch and caring about the customers.

Great experience. Highly recommend it.

Excellent customer service and they are there in times of need especially during this time of pandemic. They respond in times of need! And I love my Yaris! Thank you so much and you are highly appreciated.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

I had a nice car buying experience with AutoNation and specifically with Salek Muhammad, the salesperson I worked with. I had reached out about a car they had in stock. Their price was competitive but I had a slightly better price for the same car from a competing and more convenient dealership. The salesperson from the other dealership was not impressive, and his manager was rude. I appreciated Salek’s kind communications via email and phone and wanted to give him my business so I did! Ill be in the market for the same purchase but a different color in a few months and plan to return to Salek Muhammad.

Well done. Peter took good care of my vehicle and needed service.

Had a great experience with AutoNation using the Costco car buying service. No hassle. Dealership went to great lengths to find a car suitable for my requirements. Personnel were helpful, courteous, and respectful. Very happy with my purchase and highly recommend AutoNation.

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.

Purchased at another dealer in the area but after a very bad experience, I've done all my servicing at AutoNation. Staff is always friendly and courteous and I'd highly recommend them.

Bryan tate always gives me the best customer service

The customer service here was amazing, ended up buying my first car. Got a great price for my vehicle. There is absolutely no haggling. AutoNation tried to see if they could match the financing rate I got from my bank, I agreed to the credit check, but wasn’t made aware this would put 4 individual hard inquiries on my credit report. Disappointed by the several inquiries, but otherwise my experience was great. Definitely recommend.

The service was awesome. I asked to have couple test drive while waiting service and a gentleman name Gene was assisting with a very professional service I am very appreciated and will come back if I decided to buy one.

I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

Drop off and pick up were quick and easy, and my service advisor,Morven, kept me informed of the status. I knew I was going to need some brake work in order to pass inspection, and that was diagnosed and fixed at a reasonable price. Experiences like this are why we keep bringing our cars back to AutoNation for service.

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Great customer service!

Very nice facility and the sales person Budmaa was very helpful and the sales manager was very professional.

This is the best Toyota dealership/service center that I have been to. I've tried Woodbridge, Manassas, Springfield, and Chantilly, Leesburg is by far the best. Justin E. Was my service provider and he was fantastic. I didn't have to ask for a car wash, they were able to tell me the service my car needed and didn't try to talk me into anything unnecessary. It was great. They have the best customer service ever! I passively mentioned during the service consultation that I hadn't put on my new accessibility tags because it had been too cold.When I went to pick up my car the plates were on with a nice pink frame. That was extremely thoughtful and greatly appreciated. I seriously almost cried. Ya'll are the best.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Nice customer services.

I recently had my Prius serviced and overall the experience was a good one. I am subtracting 2 stars from the rating because I was given the wrong estimate and the actual price was much higher. The other reason I am not giving 5 stars is because when you go to the service area there are many desks at the front and everyone sitting at them looks super busy typing away. No one looks up to ask how you need helped but if you go to the desk they can't help you unless you are paying so they send you back to the line of busy people and you have to stand there for quite a while until someone finally asks if you need help.

Great service department.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Professional and courteous staff, ease of scheduling appointment, great experience

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

excellent service... prompt, professional and helpful!!!

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.

I visited this dealership to trade in my Nissan Altima for a Camry. Muhammad salek was dealing with me. I test drive the car, and liked it. I asked him to give me a quote for my trade in and the new car. He asked me to wait 20 minutes, after 20 minutes I asked him how long will it take. He said very rudely, “I have asked you to wait 20 minutes”. My brother was not feeling that good so I asked him if he could email me the quote and I’ll come in tomorrow to finalize the deal. He didn’t even look at me and said “No I can’t”. I told him to be nice, and he said thank you for your time bye. I would never go back to that dealership. Such a horrible experience. I’ve been to three other dealerships to buy my previous cars and their associates were so nice. Even though the cars are good, I’m not going to buy it because of the horrible customer service.

My experience with AutoNation Toyota Leesburg was very positive. They responded to my inquiries promptly, assisted me with each stage of the process, completed the process of acquiring a vehicle in an afternoon, and were able to sell me a vehicle that works very well for a good price. Highly Recommended!

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

I saw their online price and reach out for the detail. They said the online price is wrong (too low) and they not going to sell it with that price. If that's system error they should honor it since that's their error, not customer. Not sure how they dong business with that attitude. It's a waste of time. Untrust system and personel. I would not recommend this dealer to anyone.

Typical car "stealership

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

Friendly place and good quality work, and front desk staff are sometimes helpful.

not really happy with the customer service (saleperson) and technical service. I was there for car remote starter installation ( installed on 2-10-20) which the remote starter was promised as a deal when purchasing the vehicle (bought in December 2018) (2019 Toyota Highlander). At first, I was informed that the item wasn't available for the model, then we both agreed to wait and see if there would be one made in the future. After a long time, the item was not made by the manufacture so I had come to the dealership to talk to the saleperson and request either giving me the credits suggested and sent by email from the saleperson, or giving me something else as a replacement. My request was rejected by the saleperson (mentioned the managers didn't approve). He told me I would receive nothing as the argument kept on going. In addition, it was so hard to reach the saleperson both by phone and email, even leaving him many voicemails. Until Feb 2020, I went to meet the General Manager to complaint. I was told the item was ordered and delivered to the dealership a year ago. Then he asked me if I would like to have the remote starter installed on the same day. I agreed and waited. After waiting for an hour, I was informed the item ordered was not compatible with my vehicle (2019 Toyota Highlander). It would be reorder again asap and we had to reschedule for another day to install the item. On Feb 10 2020, I brought the vehicle in and wait while the vehicle to be serviced. After waiting for more than an hour, I found out the technical person who know how to install the remote starter, hadn't showed up for work yet. I couldn't wait and have to leave the car at the dealership. Later, I received a call confirming the car was ready for picking up. I came and was given the car key. After awhile walking around, I couldn't find my vehicle which was supported to park at the pickup area. I found out it was parked all the way at the service building. Inside, the plastic covered temporarily for car seats still there. The lower dash panel was not closed completely and bent.

I've have my vehicle serviced here routinely. My service advisor is Justin Embrey. He is thoughtful, thorough, and courteous. I always request him when scheduling an appointment and would recommend him to anyone.

The visit was pleasant and the employees were friendly and helpful

I purchased a vehicle from Toyota Leesburg last week. From the very first minute I entered the store I knew it was different. They gave me a better offer on my trade than I had anywhere else, as well as doing all they could to give me the most vehicle for what I wanted to spend. I left the dealership the first night empty-handed but felt compelled to return not because we had found the right deal, but because I actually enjoyed the people so much. I was 6 hours from home and drove 40 minutes the wrong way to return to a dealership I had walked out of the previous day. There was nothing to return for, but I was drawn back by the people. From the GM and every single person on staff down to my young salesman Umar Saiyed thises fellas were the best I've ever been around. The best car buying experience ever.

I am honestly leaving a one star review only because of my service advisor, otherwise there would be no stars. My last 2 visits here (within the last year) required a return trip. First they failed to do an alignment that they charged me for and the second return visit, was because they failed to put the oil cap back on after my routine maintenance (mechanics 101). On my last visit for my scheduled routine maintenance service, I waited 3 hours for what should of taken at the most 1 hour! I informed the GM and emailed the service manager regarding all my disappointments with my services there. NO ONE SEEMED TO CARE! So much for their claim of " Satisfaction Guarantee

Very good and fast service. Thank you!

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

I've just recently purchased a Toyota Sienna Limited from AutoNation in Leesburg, Virginia. It has been, without a doubt, less than a good experience. Had I done my proper homework, I would have bought a car elsewhere. Without going into too much boring detail, I'll try to give the jest of what transpired. I went on line and found the car I was interested in. I checked 5 dealers within a reasonable drive (1 hour or so) from my residence and found that this dealership had a car that we liked. My wife and I visited the dealership where we met with the salesman. We test drove the car and returned to the dealership where the salesman had our car priced for trade and then gave us a written offer from AutoNation showing the bottom line as to what the new car would cost with our trade in. The on line ad stated that a towing package was included with this car. It did not, however, have the package and our salesman told us that the ad it meant that the package could be installed, not that it had one. He further educated us to the fact that the sales people were not paid comissions on sales and this was the best offer we could expect. We decided to leave and told him that we would think it over. Not wanting us to leave without buying, the "sales manager" came over to close the deal. He offered us $500 more for our trade in and said he would throw in the towing package. We left. I went home and did some homework and emailed them back that I would take the car at $2,500 less than they quoted if they would include the towing package and some carpet mats which were not included. A second "sales manager" called me to inform me that they would accept my offer with the carpet mats but that they could not include the towing package. They said that their parts department cannot buy the towing hitch and that it would have had to have been ordered on the car prior to having it shipped. When I pointed out that "Sales manager" #1 had agreed to include it in their second offer, they told me only that it couldn't be done. I agreed to think it over and get back to them. Two days later, I received a call from a new agent who also presented himself as a "sales manager". He wanted to know what they could do to make the deal. I asked how many sales managers the firm had as I had never heard of such a thing. He said that they have 5 sales managers. More managers than sales people, it appeared to me. What a croc! I told him I would think things over and be in touch. I should have dropped it here but because the other dealerships did not have this particular car, I made one final offer. I offered $300 less than my previous offer and they accepted it. When we showed up for settlement, I was returned to my original salesman. We had never even broached the subject of financing and I had planned to pay cash for the car. Our salesman informed us that we could save $500 if we financed through

Auto service is excellent and Peter Covert is very professional, kind and courteous.

Did the first scheduled routine service but car was not cleaned after service

Great experience using Costco car buying program. Salesperson (Nate Burgette) was extremely knowledgeable and highly professional.

I was torn, for over a month, on purchasing the 2019 RAV4 Adventure Lunar Moon and turning in my 2015 Corolla SE that only has 26,000 miles on it. That specific RAV4 was sold but another was found locally. There were a little bit of differences on it and I did hold out for the weather tech that the original RAV4 had in the rear. I am not happy with the $799 processing fee (which I call an admin fee), but that was that. The sign says they do not waive it...and I can read. The entire process began with Bryan (who is the perfect service rep) suggested maybe I consider a new vehicle. What temptation. (Bryan, I left you a note and if you were smart, you did purchase my 2015 Corolla that was always cleaned with q-tips, had only 26000 miles, was always parked in the "north 40" wherever I went, and always kept in a garage.) Bryant, the sales individual, was VERY patient with me; he spent 2 separate days during the decision to tearfully purchase the RAV4 or keep my Corolla. While it is still not "my favorite car", I am working on that thought. The decision to purchase that RAV4 was because the safety features it has. My Corolla did not have those features. I will be doing a lot of traveling and the safety features are a must. Thank you Bryan and Bryant ... (but I still miss my Corolla).

Great service,friendly staff

Everything generally went well with the purchase of our 2020 Toyota Highlander, that is until the vehicle was out the door. The dealership owes us weather tech mats, a roof rack and rails, and an additional key fob. Have called and emailed our salesman at least a dozen times since we rolled out the door asking for a status update with zero response. Very frustrating.....

$799 proc. fee inflexible

Bryan and his team are amazing. They really go above and beyond to make the customer day. I love coming here to get my car serviced. I will recommend my friends and family members.

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.

Haroun is a great associate and always forward leaning to help out anytime he can. Having said that, I gave the experience three stars because the person who signed me in did not change the battery in my key for my car (as requested), so now I have to go back to AutoNation just to get a battery replaced for the key. Very inconvenient. Also, I had to request that the service stickers from the last three services be removed from the windshield; one would presume that would be understood, why do I have to ask for that? Bottomiine, I will continue to go to Autonation because Haroun is there, despite the carelessness of the associate who signed me in.

Staff friendly, attentive to concerns. Thorough service department. Waiting room comfortable and gave me time to work on new book, THE PRESIDENT WON'T GO. The story pokes fun at all involved.

Don't be fooled by their online 1 price. It is jacked up by a grand and half than the kbb for used cars. And don't forget about the $800 processing fee still yet and the salesman that helped me said they HAVE to do the tax n all here. Nazir swore the vehicle i went to look at passed their extended inspection points when i told him their price was up by 1.5k. Before i even got in the car i saw a large bubble with a small hole in the back left tire. He goes yea that is illegal we'll fix it. Be careful doing business here. Not professional and overpriced.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Good attention

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

Fairly rude salemen, also did not respect my request for no calls, received a total of 3 calls.

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.

Bryan my service advisor is excellent. They always accommodate me. And they have a free shuttle service. I have worked with them for years.

Professional Service Adviser, service was performed in a timely manner, great facilities.

Excellent service. Morven was very informative and professional.

Excellent salesman, Goksel. The length of time waiting for finance was very very long. Maybe a 2nd finance person

Auto Nation cleaned our car inside. We paid for this service. They did a poor job. Around the dashboard, you could feel the stickiness. Other than that, the winterizing and maintenance was satisfactory

Fairly quick service and comfortable waiting area. Courteous service and reasonable price.

a trusted, reputable dealership; courteous service center

Customer service excellent. Wait time needs improvement.

I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.

Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.

Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.

We had an excellent car buying experience with Kevin; he is the best! I got the exact car I wanted for a great price and the service was impeccable!

Their car wash bent my license plate. The service manager then tried to sell me a plate cover. I?m never coming back here. I am disgusted

The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.

Great buying experience. No crazy negotiating tactics. Straightforward pricing. Knowledgeable experienced sales staff that pay attention to details.

Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!

Shaun Capps for your service needs best service advisor!!!!

Shaun help me get everything I needed done would recommend him to anyone!

AutoNation Toyota Leesburg is the best place I've been. Nice waiting area, good service, and the costs were itemized.

This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!

Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.

We were very happy with the experience of buying a new car.

Very smooth and easy process from first contact to completion of the deal.

Great service and super fast

Excellent

This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.

All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS

There for 10000 mile service! Service team is Superb! All the way in thru out

The service was great and the repair $$$ was minimal! Thank you AutoNation!

My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.

My vehicle was thoroughly inspected, and recommendation was suggested.

The service manager was very helpful and up front with all communication regarding the repairs to my truck, and the work was completed promptly and correctly.

I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.

Very helpful, we have bought 3 cars with them and will continue to do business with them in the future

Everything and everyone was great!

We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.

Friendly staff, and great service, been going there for 11 years.

Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.

Very professional attentive corteus ,clean the employees are very respectful and helpful

They have provided excellent level of service and care for my vehicle.

Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

I made an appointment to change oil but it took over 2hrs to do the job! They need to be more efficient.

Hassle free andQuick buying process. Great price with COSTCO discount.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

I was surprised at how pleasant this experience was ~ buying a used Tacoma at AutoNation. The salesman who helped us was so genuinely kind. There was zero pressure. Everyone there we dealt with was kind, relaxed, and very smart. I witnessed very pleasant interaction between the employees. The whole atmosphere of the place was very positive. We left there having bought exactly what we wanted at a good price.

Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂

We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.

Mohammed Salek was helpful and I would recommend him.

We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.

Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!

Great on time, short wait and truck was perfect. We

Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.

Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).

Leesburg Toyota probably has the worse service department in the area. Having to wait for 4 hours to get multi-point inspection is way too long. Then going after service manager to finish paperwork despite car being ready outside. This was my first service after new purchase and free of charge so I guess there was no commission or money to be made.

I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.

Good Experience regarding showing the car, driving it and choose the color and operating the car.

Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.

Had great experience Would definitely return Had a lot of inventory

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

I keep coming back given the excellent customer servicer provided by Justin, the timeliness of the service, the comfortable waiting area, and the quality of mechanical inspections/adjustments.

My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.

The service representative who helped me, Morven, was very professional, and courteous. He explained the service I needed and the cost up front. I waited in the lounge and was pleased that his time estimate was correct. I think the cost of the service was fair and the quality of the work was excellent. Love the free car wash!

It took about three hours for the service men to find that a stone had gotten caught in the strut. I?m glad it was an easy fix, but I don?t feel I should have had to wait there for three hours.

AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!

I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.

AutoNation Leesburg provides excellent auto service. I went in for a recall. It was early, but they were there to greet me and direct me where to go. The customer lounge was comfortable and convenience, with nice coffee. Very professional.

Excellent service. Got my oil change done and state inspection.

Everything went great with the exception of having no shuttle service on Saturday despite the fact I was told that would not be a problem the day of service. I was 10 min from the dealership and they did not offer to pick me up, I had to Uber to the dealership to pick up my truck.

Morven Beverly in the Service Department is tops

I purchased a new 2019 Highlander from AutoNation and Kevin Foley. This is the second vehicle purchased from AutoNation in the past two years. Kevin did a great job both times working with me to find the right vehicle at the right price and the process was quick and easy in comparison to other dealerships where I've purchased vehicles. I'll go back to AutoNation because of Kevin. Thanks.

They listened to my requirement and worked within my budget. Ny sales rep., Keon Hunter was fabulous. In fact everyone I came into contact with at this dealership was friendly and professional. Highly recommend AutoNation.

I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.

Great service and friendly caring associates.

Received excellent customer service during recent visit to dealership for repair diagnosis.

Received a great service at the dealership. Everything was done in timely manner. Just perfect

Bought my Tundra (2012) new and all the service has been done at AutoNation Toyota Leesburg, VA. The Service Manger/representative, Mr. Bryan Dorsey has always been OUTSTANDING as well as the service.

I wanted a very specific RAV4 - and AutoNation Leesburg searched for exactly what I wanted and found it AND gave us a great deal on it , and on our trade in. Only shop at AutoNation - no reason to go anywhere else!

My service advisor was Petet a person with professional manner and helpful,I really appreciate

I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.

The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.

My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.

My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.

Long wait for services But comfortable seats

Extremely long wait for anything! Brought my truck to just rotate tires at pre-booked appointment. Checked with service advisor one hour later - still not ready. Previously took my truck for oil changes and other services- same story... I audition, mechanic didn’t tie properly or damaged the oil plug on the oil pan - oil started leaking. I mean, how hard is to change the oil?! I will be looking for a different dealer:station

I would highly recommend AutoNation Toyota dealership. Because I had a great experience in getting my first brand new Toyota Corolla Hybrid car in my lifetime. It happened because of the Sale Associate Patrice, who took care of all the formalities to be done for providing a hassle free experience. I really appreciate his patience for answering all my queries and helped me to get my student rebate ( which I'm not aware of earlier). On the whole, Patrice is a great person in providing the customer needs, also who known for his hospitality in receiving the guests/customers. Thank you so much the great service - AUTONATION TOYOTA

Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.

My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.

Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.

All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.

Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.

I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.

Waiting for call back on issue no follow up what i expected

Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).

Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.

in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!

Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.

I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!

Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald

I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!

Friendly and helpful people. I felt a little pressured to purchase. Nothing extreme. After all I was in a car dealership so you should expect a little pressure to buy. That's their job. I'm pleased with my purchase. It took longer than I expected but I guess that is the nature of the business.

Friendly and well-done service. Very satisfactory.

Great place to buy a car!

Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.

Sales rep. Was great. However, had to wait well over an hour for finance rep. because only one finance rep on duty. Not acceptable.

I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!

They are great people , salesmen so honest and so friendly

Very professional and easy to work with

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.

Been going there since 2008 for service and it’s been consistently well done. Professionals doing thorough work.

This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.

I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter

First walk in was not pleasurable. Working with new sales man I was told to sit in the chair and answer questions before I could test drive a car. It took about 30 minute before I could finally see and drive a car. Bill, the sales manager was polite and it may have been the new sales person that caused the delay issues. Upon returning the second time the sales manager Afroze was great and the salesman Patrice has been excellent. I would give them 5 stars. Aside from the walk in experience the only other negatives were the time it takes for the business manager to wrap up everything and get you out the door - about 2 hours. Although he was very professional and helpful. Also the time it takes to get extra protection accessories like side molding , PPF, etc and get it installed takes too long. It has been 2 weeks since I purchased the car and I still don't have everything installed.

worse car dealership i have ever dealt with. everytime a new issue. service is rude, cant cannot get the make of my car correct, service plan incorrect in system, and they charged me for prepaid services then refunded me only partial money!!! every-time is a nightmare!!! stay away from here!

Both sales and service are the best. Not only do they beat larger dealer's prices, but the sales people are great to work with. I'll go back to Bryant again for my next Toyota. I've always been pleased with the Service Dept. as well. They really look out for safety, and they give me confidence that they a real pros at what they do. Morven has been wonderful and so helpful to work with. The only thing that could improve is the people that answer the phones are sometimes short, as I'm sure it's very busy in there, but they need to be a little nicer to the callers (we are your customers). Once you are there, though, everyone is great. Highly recommend.

I went there to get my oil change done and some recall work. I decided to wait for it and it really did not seem that long at all. The waiting room is large and comfortable and my service advisor kept me post on the progress and when my truck would be ready.

Completed the inspection on time and within the cost estimate they provided.

We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)

Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.

Scott MacLeod, service mgr, was fantastic. Tori(?) was great at getting my car in for service quickly. Price was exactly as Scott quoted and my car was actually done quicker than expected. Bravo!!!

I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.

Had a frustrating experience to purchase a used vehicle. Usually people complain because used car sales are relentless and call constantly. I have to say I had the exact opposite situation. I was interested in a car and did not receive one phone call, I had to keep calling for status. The process took about 3 weeks from when the car was posted on the website to when we purchased it. There were a number of delays in the mechanic and body shop but no one called to give an update. Even the day the car was available we found it back on the website - no phone call. Then the car purchase was painful, it took over 3 hours even though we were paying cash. To add insult to injury we called after the purchase to inquire about something and did not get a call back.

I spent 6 hours at this dealership after already having worked out the price beforehand. They were short staffed the day after a holiday which is a serious professional mistake. 2.5 of those hours were spent waiting in line to talk to finance. One would assume that a dealership would know when the busy times are and schedule their staff according. I ended up being extremely late to a family function because of this. The only reason why I still bought from here is because their salesman, Jorge, was a huge help to me.

Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!

Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.

My first mistake was buying a used BMW from a Toyota dealer. My second was bringing the BMW to the Toyota dealer 90 days after I purchased it, as they requested. So, I brought it in on April 2nd. When I left, they recommended I do not bring it to them, I bring it to a shop that specializes in BMW’s. Seemed like sound advice. The end of June, I brought it to a shop that specialized in European Cars. That’s when my trouble began. I should have been warned when the second shop couldn’t get the oil drain plug off. They said the last person who changed the oil (Leesburg Toyota) seems to have used the power drill to tighten the bolt. It took them a while, but they did eventually get it off. The problem occurred when they went to rotate the tires. The last people to touch any of the tires (Leesburg Toyota) used the same power drill at full torque on the tires as well. So, $1200 later the shop was finally able to drill the log nuts off the tires. Oh, by the way, the tire and rim protection I purchased covers road hazard. Not Toyota service department hazard. Over the past 8 years or so, I have purchased 4-5 cars from them, including a then brand new 2017 Highlander. None of my cars they will ever see again, and when it is time to purchase there are other Toyota dealers in the area. No more.

Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!

Jorge Gonzalez was a rock star... this is the 7th vehicle we have bought from him

We were treated great as usual. This is the 7th vehicle we have bought from them

Had the best dealership service experience ever! The service rep, Bryan, was polite, cheerful (even at 6:30am) helpful, and answered all my questions. He made sure my vehicle was given top notch service. The manager, Larry, was friendly and interested in my service experience. The courtesy shuttle was efficient, safe, polite, and friendly. I spoke with Linda to book my appointment and she was knowledgable and professional. I have not gone to a dealer for service in a LONG time but recently started working near AutoNation and decided to give them a try. They went above and beyond my expectations. My only regret is that I didn’t buy my vehicle from them! You can tell a lot about a place by their service. Well Done Bryan and team AutoNation!!

I was at Autonation 5 times to purchase a used car. Three of the times were not good experiences. Kept waiting one hour once and one and a half hours on another occassion when I had an appointment for a specific time. They lost my license plates the last visit which was ridiculous. If you want to be treated even marginally well don?t go to Autonation Leesburg until they decide the customer does matter.

Friendly staff. Accommodated me without an appointment on a busy Saturday. Gave me suggestions for additional services but did not pressure. Repeat customer.

I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!

We requested for some information about the required maintenance , someone named Krystal was showing so much of an attitude. She was not at all helpful. Very dissappointed . Will never go back here.

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Nazir best salesman in the world second to myself of course.

The appointment was for a scheduled service and it was performed promptly and correctly. I was having an electrical problem and it was due to an inherent problem with the system and not fixable. The rep explained the situation and a workaround.

Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.

It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.

Service is great everyone is helpful

Personable Team

I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.

How about getting some mechanics that know what they are talking about? You gave us a quote for $2500 to fix an ac, I took it to another Toyota dealership who quoted us less than half. You told us we needed parts that were not actually needed to replace.

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

above excellent customer service from Mr. Nazir Fazelyar .

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

Appreciated the paper mats and plastic seat cover used prior the service

Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.

Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership

Bryant Tate made the car-buying process simple and smooth. Love my new wheels.

This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.

They are lack of attention, they looks like they know what are they doing but they don't. These day a dealer is hard to be trust. No wonder if this place have a huge employee turnover. They asked me if I want to wash my car and they missed that twice. don't bother to give me an offer if you can't maintain what ur promises to ur customer. they also forgot to put back my wheel cover twice and I have to comeback another time. Very disappointed with untrusted people!

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers’ needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. Mr. Josselyn remained available and finished out the transaction making sure everything was done to our satisfaction, reviewing info and reminding me I could call anytime with questions or concerns. I left happy and relieved with a beautiful reliable vehicle. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.

This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.

buen customer service y rapidez

Samuel was very knowledgeable and helped me get the car quickly.

Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I

The whole process was very smooth and painless. Each Department was very professional and efficient.

Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.

I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk

The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.

They give the lowest price. They take good care of customers.

First of all I tried to make my appointment for oil change by phone and nobody answered on service department I tried 6 times then I finally made my appointment on the website the day of my appointment I get my oil change and I asked to get my tires rotated the service the customer service person did everything right but the mechanics didn?t rotate my tires and I got charged 30$ for it I?m really disappointed for this matter because this shouldn?t happen to any customer in a famous dealer like Toyota.

Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.

This is a nice place, I'm not local drove there for a good deal and thats what i got. Had money in hand and everything was quick and smooth. Only critique is the detailing of the vehicle could have been better.

Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

Whatever described in cars.com was totally wrong when i came to the dealership that means the price i looked at cars.com was totally different when i came to dealership. Its fool or hoax. I wont believe this website again.

The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.

Very attentive staff in pleasant surroundings. Finished before predicted time.

Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.

No hassle. No phony sales pitch. Friendly satisfied the customer Prompt service. Good price

One of the nicest shops I’ve ever been to .

I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.

worst service quality. Would not recommend to anyone.

I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.

Had my Toyota inspected. In and out in less than an hour. Very satisfied.

Although I'm very pleased with my new vehicle as well as the service that Ash was able to provide, the entire process was very slow. It took 5 hours to complete even though it took me only 20 minutes to make my selection. Much too long with too many trips on Ash's part to the desk with all of the White Shirt boys. Kay (the financial gal) was very efficient. Put her in charge of streamlining the back and forth and I bet the next sale can get through the process in one or two hours.

I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.

I just wanted to say thank you so much to Justin Embrey in your service department. I stopped in today without an appointment and he greeted me with a smile just like my last visit. He was quick to assist me and even found something in my car I didn’t even know I had and saved me $140. Thanks so much for the kindness. I appreciate it and will definitely be recommending you to friends.

I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!

Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.

Very happy with the service.

From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!

From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.

great dealer to buy and get the service by this dealer

No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.

Our experience with Mr. Mohammed Salek (Sales Associate) was excellent. If in the future we have to buy a new/used car we will look for his help. The only reason we did not mark 5 starts in the Buying Process is that we had about 4 hours delay to settle the bill, even though we paid in cash. We suggest that you improve this area of the business with more trained, efficient and friendly personal.

My sales person was instrumental in setting me up for this car great Value for the dollar

great service.

I had a positive experience with AutoNation in Leesburg. I was assisted by Mr. Takla (Mark) and Ms. Stansbury and they were both very knowledgeable and straightforward with their answers to questions. Mr. Takla in particular made the experience more personable and I appreciated his manner as a first-time buyer.

It started out pretty rocky, but in the end we all had a virtual group hug. The rocky part is below, but the rosy part and the end is here. Unfortunately, due to the challenges I faced in repairing my vehicle for the torque converter extended warranty, the General Manager, Mike had to get involved. Once, he was involved the entire process was delightful. He handled my situation personally, which I can only imagine how busy he is. The level of customer service I experienced was without a doubt top notch. I didn’t think it was possible, but you have won me over. My car is now perfect thanks to your willingness to work with me! I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Mohammed was great finance department not so great when working with our credit union.

Great dealership good quality products great salesman and great buying process support.

If I could give this dealership no stars, I would. I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.

Wonderful place to take your car for service!! Everyone is super nice. All the service writers and mechanics really care about their customers and it shows

Great team work, Bryan Dorsey in service and Wade the mechanic are the best to work with. Great job and customers service.

Just a routine 60K scheduled maintenance, but the team treated us with great courtesy and efficiency. They even found some ways to save us a few bucks.

Very helpful, friendly staff. No price haggling and good value for the money. Good experience.

Myself and my husband found the sales process very informative and stress free with salesman Mohammad Salek. There was no pressure and we both would recommend him.

I waited at Toyota AutoNation Leesburg while my advisor and the team performed the 10K mile Maintenance. The seating, free coffee and water in a pristine clean environment are all very nice. Free WiFi is provided and televisions are available if one’s interested. I didn’t have very long to enjoy all of this as AutoNation completed the servicing on my Toyota Highlander in just a little over an hour. Very pleased!

Purchased my new car in Aug. Great experience. Just Ran over a nail and needed a new tire. They wanted $245 including balance. VA tire and auto $174 including balance for same tire!

Purchased a car November 10 and drove it after dark for the first time on the 13. I discovered my overhead lights were not working and called Bryan (who sold me the car) the next day. I have Wednesday’s off so he said to bring it in and they would take care of it since it should have been found during inspection. When I arrived at the Service Department, it turns out the appointment was never made and I was forced to reschedule. I had plans to visit family for Thanksgiving so I made the appointment for the Wednesday following my return. The interior light needs to be completely replaced and, because of the time that has passed, I am responsible for the charges. They offered a discount but if my original appointment had been entered in the computer, it would have been a different story. I love the car and have zero issues on how I was treated during the sale, but I’m a firm believer in keeping your word. I hope the couple hundred bucks they saved was worth it.

Nathan Burgette, Sales Associate was excellent. The entire experience of buying a new car was above our expectations.

Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.

I'm very happy with the service received. Also, Justin my service adviser was excellent.

From the start, there was careful attention to finding the exact car we wanted. No pressure, just friendliness and willingness to make us a satisfied customer.

Came in to ask about a specific vehicle we saw on their website. Asked a manager about it. Since it wasn’t at this location, they wanted us to look at another car which is four years older with more miles on it. Basically pushed me off onto a sales person without a second glance, without bothering to tell me where the car I wanted to see is located.

Excellent customer service and they go above and beyond in getting the job done. Thank you guys!

Perfect - All staff, specially Sales- Mr Mohammed Salek

Had the best experience today with Sales Manager Louis Lucas who saved the day when our Sienna wouldn’t start and our family with two sleeping babies was stuck! Mr. Lucas drove to our location (on a late Sunday afternoon when the service dept was closed) and found the simple (but odd) solution to the problem. He wouldn’t let us pay him. A true gentleman. Didn’t even wake the kids! Very thankful for people like Mr. Lucas in our community. Thanks @autonationtoyotaleesburg

Pleasnat experience. Knowlrdgeable and helpful sales person.

No one greeted me when I pulled into the Service Bay. The Service Advisor was not at all knowledgeable when I asked about recommendations for new tires. Also explained a problem with the door locks and advisor did not seem interested and did not look at the car to see the problem. Asked to speak to the manager and was told he was busy and not available. I left the dealership and went to Goodyear for brakes and tires. Wow, I have been getting our cars serviced here for over 25 years and I have never been treated like this. Big disappointment, avoid this dealership for service.

Ashraf Islam was our sales associate and he was awesome. He was patient with communication and gave us all our options to include ordering a 2019 TRD Pro 4Runner as the one we originally inquired about had sold. He was available when we were ready to visit the dealership and we are very pleased with the deal and 2019 TRD Pro Tacoma we purchased. Thank you!!!

4 hours for a scheduled service appointment is unacceptable.

Peter was very professional and helped us to have a speedy repair. Our Toyota Rav 4 broke down while we were travelling. It took only two days to be fixed thanks to Peter supervision. We will return to AutoNation garage while visiting a Leesburg if our car needs services.

I've been taking my car for service at Leesburg Toyota AutoNation since I moved to Loudoun six years ago. They take great care of my car and I appreciate that they work with me to be aware of upcoming issues (like needing new tires in about 5000 miles) so I can plan for them financially.

They never have parts in stock. They are very expensive. The recommended work is suspect.

Brian was the best salesman I have ever purchased a car from. Very knowledgeable and helpful. Highly recommend.

Thanks for helping me even when my credit is not so good.

Check out desk woman does not understand that those who have been waiting should be worked into the check out line rather than placed at the end of the line. I waited for an hour to check out. Our check-in process went well.

Highly recommend! Service was quick and great staff. Craig was extremely helpful and polite.

Pleasant service Representatives, a lovely seating area in which to relax and wait, and a schedule time that is flexible means that taking my car for its regular service at AutoNation is always both relaxing and convenient.

Timely service and courteous staff. My service manager Craig applied a coupon at checkout for a discount towards the entire service which was nice. Nice waiting area as well.

I am happy with both service and customer care- and really like walking around the showroom by myself to just look !!!

I took my 2017 highlander in due to water INSIDE the vehicle. after almost 3 hours of waiting I was told they couldn't find a problem and it must be my fault. now how this can be my fault is beyond me. The water was mostly in the back of the car and I really think it is the panoramic sunroof. I was told on the phone that if initial inspection couldn't find anything then a water leak specialist would be scheduled to look further into my car. when my advisor told me nothing was found I asked when to bring it back for the water leak specialist to look at it. I was then told that they will only do that if the car leaks again! I have leather seats that are damp and visible water in the back (stupid me dried it before I brought the car in cause I was concerned of mold) my service advisor at my request touched my back when I came in so he would know it was damp. Basically I was told maybe I left the roof open (doubtful since the car tells you if it is open and the automatic cover was closed) so I wasted almost 3 hours for no resolution. I honestly think that either the drain tubes were clogged had they resolved it or they didn't look far enough because I had also mentioned I wanted the car detailed inside to get all moisture removed from inside to not mold (I was told to leave windows open as much as possible to resolve the mositure... i NEVER leave my car windows down or unlocked...is Autonation going to replace the car if something happened? doubtful since they dont care about water in my car) Now I want to be clear my service advisor was VERY nice and even noticed my car was due for service next month and went ahead and did that so I dont have to come back... I just believe that for the water problem it should be explored further but unless it happens again I guess they do nothing..

Mrs. Kristin Lewis, the Service Advisor, was very nice, helpful and caring on the customers.

Service is usually very quick. The online service reservation process works well.

ABS, A Trac, Trac control lights on intermittent. Tech found bad stop switch, replaced - problem gone! Good quick repair!

Convenient location, ease of making an appointment, my advisor Kristen was very helpful.

This was a great experience for me!! Thank you

AutoNation Toyota Leesburg & AutoNation has a #DrivePink campaign in September not in October (Breast cancer awareness month) but in September (childhood cancer awareness month)! Someone should have told them that In September we Go Gold for our children! We go gold for all the kids who have ever been diagnosed with cancer. Kids Get Cancer Too !!! Go Gold before you go Pink!!! Things like this somedays pushes me over the edge & makes me want to scream but according to Chris I can’t be a ticking bomb in public 😂 I know that the poor sales guy who is trying to make a living doesn’t have a clue what childhood cancer means or has done to our family and thousand of other families. I just think we as a society need to stop being so ignorant and admit that Kids Get Cancer Too ! Start advocating, raising awareness, know and acknowledge that YOUR healthy Child could be the next child who is diagnosed with cancer! Every two minute a child is diagnosed with cancer , why are we going pink in September? #GoGold #KidsGetCancerToo #GoldIsTheNewPink #MathiasStrong

Certified idiots! Can't even complete an oil change properly, have oil leaking all over my driveway. They also neglect to give you alignment report, so I am guessing it was charged for but not done. They pretend to care but really don't. Absolutely the LAST time servicing at this dealership.

Justin Embrey at AutoNation Toyota of Leesburg, VA made my experience a breeze. We've had our 2009 Toyota Highlander serviced there over the last 9 years and I took it in for a 120,000 mile service. Looking forward to getting another 120,000 miles out of this fantastic vehicle.

Doing credit inquiry after I already let them know I was paying with cash/ self financing. This dealership did it anyway after I was so clear on not to do it, and he assured me that not what they were doing. No need to go into all details because I’ve already put a review on google.��

Craig was very friendly and helpful. Service was quick. Waiting area was clean.

This place is not good this specific location when the service by the nice lady who sold us the car is outside in the thunderstorm coming down and the man that finalized the papers was no help..... gives the nice lady the tags and I am very upset of his lies and it makes no sense he didn’t fulfill his promises and he just told a lie that he will not admit 😡😬

I would not have purchased this vehicle had it not been for Kevin Foley so thank you. Kevin was patient and supportive and clearly is grounded in customer best interest which is rare in the used car market. Overall the experience was great.. Baika was patient and gentle and and all of the staff pleasant to work with. The only thing I would recommend is to provide all warranty options up front with the car and not at the payment table. Thanks again. Glad I found you.

I came in to have my airbag replaced and new wiper blades put on. Justin met me on time, was friendly, competent, professional and met all of my expectations. He arranged for a courtesy ride back to my office while my car was being worked on. The service only took about 2 hours. I got an email and a phone call that the car was done. And they washed my car free of charge! There was no pressure to have anything else done on my 2009 Corolla or to purchase a car.

Great service and clean facility. Very fast and courteous.

Kept us waiting 4.5 hours for an oil change we had an appointment for. No one gave us updates. The employees at the desk and who answer the phones are so rude and unprofessional. I can’t believe I lost my whole Saturday for an oil change. I made an appt for 11am and didn’t leave until 5. No one came over to update me and I was treated rudely when I asked for updates.

Everything went well except for the loan process. I filled out an online application and still had to fill out one at the dealership. This would have been fine except I was not told this for over an hour after I arrived at the dealership. This ended up delaying my trip home by about 2 hours.

Jorge is the BEST. Made the buying process very easy. We will definitely go back to him for our next vehicle.