Recent Reviews from AutoNation Toyota Leesburg

We came pick up car for test drive , than got application in. Next day came and sign papers. I like that as no needed to sit and await for finance department . It's second car from same dealership .

They are very knowledgeable , professional, and polite at the Service Department. I’m comfortable taking my Prius in for service and trusting them to keep my care safely on the road for many.years to come.

The service advisor, Tim, has been fantastic to work with. I prefer Autonation to Orisman

Patrice and Nasir were very pleasant and professional. Patrice helped me when I took the vehicle back in. He went beyond what was asked. I am forever grateful of the patience and professionalism of Patrice, Nasir and the service department. Nasir made sure my storage cup was located that was missing. I have already recommended 2 potential buyers to both salesmen. Thank you again. Ms. Scott

Had a problem with our 2010 RAV 4 rattling when it started, and a couple other issues. Bryan in the service department was courteous, professional, and went out of his way to ensure that we got quality service. He also found a discount which was greatly appreciated because of the cost involved the repair. Thank you!

Service is always very prompt and people are very friendly. Thanks AutoNation!

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Awesome service

This is best auto dealership I have ever been. Everyone here is so welcoming, friendly and efficient. We got help from Mr. Manuel. He is such a gentleman. He answered all my questions without getting annoyed. Their car buying process is very smooth. They have test drive option as well. They have huge collection of cars. I am extremely happy with their service. Definitely going to recommend all our family and friends. Keep up the good work🙂😀👍

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

Very pleasant visit. The GM helped me while I was waiting for the sales rep. I had been in contact with. The no haggle policy is refreshing, but still challenging to accept that the price will not change. I had done my homework and feel I had found the best car for the best price before I arrived. I just needed to see and drive the car. All went smoothly and I closed the deal the same day. I had a good experience and felt Gene was good to work with.

I am extremely happy with the service, flexibility, consideration, and care provided by the AutoNation service department.

I love the service very professional great customer service..

Very friendly and professional place. I would have given 5 stars if I didn't have to wait 2 hours for oil change and safety inspection. It's not too bad but then what's the point making a reservation if you ended up waiting for 2 hours. Overall good experience

The Service Department at Auto Nation in Leesburg is amazing. They are the reason I shipped there for a new Highlander in 2017. The whole group is responsive, professional, knowledgeable and just plain nice!

Had to visit dealership to correct problem.

My Salesman Bryant was perfect, as usual. My husband took the RAV4 in and said everything was perfect as far as customer service. We did have to pay additional $65.00 to balance the tires after rotation. In my eyes rotating tires should come with automatic FREE balancing.

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

I just purchased a 2020 Highlander Limited from salesman Nate at Toyota Auto Nation. From my first email contact with him to picking up our new car, the entire experience was hassle free, flawless and enjoyable. He found the exact color and trim level we wanted. There were no surprises or last minute attempts to add additional fees or costs. The price was at least $3500 below Factory/Federal MSRP window sticker. In my life time I have purchased at least 10 new cars. This was the most enjoyable experience of all, and we absolutely love our third new Highlander! It was well worth the 60 mile drive from Fredericksburg, VA. Please don’t change the way you do business!

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened

Met a good salesman and got a nice car from this dealer. Thanks Mr. Salek

Patrice is very nice and knowledgeable, very helpful to get what kind of car we wanted. A nice place for my children to wait even in covid. Definitely endorse to my friends and relatives.

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Went here for the first service after purchasing my car in June. Employees were wearing masks.

Had an appointment for 11:30am. Was told they were busy so expect an 1.5 hour wait for completion of my service. My technician Louis never updated me at any point. I had to question him numerous times for any updates on the status of my vehicle. I waited FIVE hours to have my battery tested and replaced. The service was unsatisfactory on so many levels. I understand being busy but the lack of communication and the ridiculous amount of time required to change a faulty battery was an awful experience. I purchased my vehicle at this location and have a service warranty there that I don’t want any longer because I’ll never go there again for service.

This is my second car purchase from AutoNation Leesburg Toyota. The first wasn't as easy (7 years ago), but this time I used the Costco program. The pricing was set before I went into the dealership, and I just sat back and waited 2 months for the vehicle I wanted to arrive. Buying a car isn't fun or enjoyable, and takes way too much of your day, but my experience here was much better than I expected.

Service great; added wheel alignment improve down-road tracking.

Recently I had my 2018 Prius get it's 20,000 mile service. The service was excellent, and I very much appreciate it.

Had to wait for 3 hours after I was told it will take 1.5 hours.

I normally have nothing but great things to say about Autonation Toyota Leesburg, but yesterday was a disaster in their service Dept. I had a scheduled time to bring my Tundra in for an alignment and tire balance at 11:15 AM. They said it would take around 2 and half hour since they were busy. By 4:30pm my truck still hasn’t been serviced. It was finally ready at 6:30.

I love this place! They did a factory safety recall repair on my car and, as always, everyone I encountered who works there was very professional and polite. The repair was done even faster than the estimated wait time and they gave my car a complimentary car wash, which was so nice of them. I bought my 13-year-old Toyota from a different dealership, but this dealership always treats me and my car as if I bought the car from them. They are fabulous.

Dropped it off and picked it up with no delays. Service was complete.

Outstanding service and very Professional. I was well taken care of .

I started my purchase from Toyota website and picked Autonation as the dealer to buy my car from because it was the closest to my home. Since the first contact from the salesperson, Kevin, everything just worked fine. We set an appointment, no rush no pressure, I asked some questions that were properly answered and the day of the purchase they find the car, trim, and color I wanted and all the process just went right. We did all the finance part and additional service with Jake, and he was very nice and let us know what every paper we signed was for. Facilities looked clean, people was very kind and cordial. I am really satisfied with the purchase and the dealer treatment. I sent them some questions that I am pretty sure they will answer for me, and I have great expectations that service experience will be as good as purchase experience has been so far.

very proffesional

My family and I buy many cars a year, however this had to be one of the best car buying experiences we have ever had. Our sales person: Zahedur Rahman was great to work with. The Sales Manager: Afroze Khan and the Finance Manager: Sue Kim had made the whole process easy, smooth, transparent and remarkable. Do not go anywhere else! They will work with you and will do anything they can to assist you and earn your business!

I received excellent service on my Camry at AutoNation in LEESBURG, VA. Very competent professional staff. I have been a happy customer for many years Thank you!

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

Exceptional customer service and friendly staff. 1000 miles from home, Tacoma taken on schedule and finished quicker than promised. Great experience!

People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Friendly, no pressure customer service. Quick to return emails or calls and very accommodating.

I was there for my initial service visit for my 2020 Camry and received horrendous service from one of their service advisors. Unfortunately I had to go back and get something else looked at. The same service advisor looked at me and basically said why was I back at the dealership for? To make the long story short, I contacted the service manager. Admir was a true professional and treated me like a valued customer. He took ownership of the issues and gave me resolutions to those issues. He walked me through what services were performed on my vehicle. Admir is the best!

I want to commend Shaun and Harold for their help and goodwill. Yesterday evening, our front tire flatted on Rte. 7 near Battlefield, and we were able to limp into the dealership hoping it could be serviced. Shaun welcomed us, and although they did not stock our size tires, arranged for Harold to drive us to the nearest tire shop in Leesburg to purchase one. We brought it back to the dealership, and they installed it for us while we waited in the warm lobby. Although we came in unannounced during a busy time, both gentlemen made it a very pleasant experience for us and got us out of a pinch quickly. We really appreciate the kindness and effort.

Some minor service: quick, reasonable price, COVID management good.

Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.

Always have good service here.

I have used Autonation Leesburg for almost two years now to service my vehicles. I have never had any issues until just recently. I took my vehicle in for an oil change and a recall. When I arrived to pick up my vehicle the bill was $221.00. I almost fell out as I was expecting the oil change to only run about $80. I asked the cashier about the charge and she said it was normal for a 30,000 mile service. As I was speaking with her, Shaun (the service tech that handled my vehicle) was walking buy and I asked him. He told me the same thing. I guess this was a case of miscommunication on all parts as I was just expecting a traditional oil change, but they performed a 30,000 mile service. Prior to departing I always do a walk around of the vehicle to make sure there are no dings or issues. While doing this I noticed that my tires had NOT been rotated (which is part of the 30,000 mile service for which I was charged). One may ask how I knew this, the brake dust was so thick on my lug nuts it was immediately apparent that no fingers even attempted to remove them. It makes me wonder what other steps were skipped. I will now see if Malloy Toyota in Winchester can offer better service. The crazy part is we were looking at purchasing a Highlander they have on the lot as our family size is increasing...........due to this...........not anymore.

Excellent Service better than last time

Both Sam Owens and Moe Bishawi were outstanding in their efforts on our behalf. And, we drove away with a car we love!

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Thankyou for following up. I am happy you guys follow up with the reviews and take care of it.

Everything was Good except instead of 3 hrs it took 4 hrs.and the work cost double from my estimate,and the Mechanic said the ends of my Battery cables were carowded and it would cost $49.00 to clean and I had just had my Battery replaced elsewhere and they cleaned the ends and Lubed them,I said No and that would have Cost $49.00

Well less about customers and more about there bottom line. Always wanting more. Trying to get me to use there financial lenders.

4 points because of delay due to equipment not functioning temporarily.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

Great Team..Thank you

The 50K servicing of my RAV4 was pleasant. It was efficiently run, bill was detailed, discounts were many, and Folks were cortuous all through out!

Best place to buy Toyota, highly specialized service advisers and technicians . i pulled in without any service appointment but the took care of me so well . Very comfortable waiting lounge .

Great customer service experience; great prices

I just had the best experience at a dealership repair shop I have ever had. I have several cars and have been taking them to this dealership for repairs for some time, but this last one takes the cake. I am a real, repeat customer and not a paid reviewer. I was assigned to Shawn (Sean? Bearded guy with the very cool engine calling card holder) in the service desk to go over a thumping rattle coming from the back of my car. It is more of a big deal to me than perhaps someone else since I have special needs family members who are very affected by unknown buzzes, squeals, etc. Shawn/Sean (sorry, I'm trying!) was super kind, understanding and took me seriously. He spent the time trying to fully understand the issue and didn't just grab my keys and go. He made me feel like a valued customer and made my basic issue important enough that I felt like I was his only customer for the day. I initially took my car to Best Buy to get some padding installed to mute the sounds but decided to go with industry trained professionals. I am glad I did. I have worked in customer service/social media circles for over 30 years, this experience addressed a minor issue to some, but a showstopper to me that was promptly and quickly fixed. This transaction will be memorable enough that I will refer to this when I train my junior customer service agents. Amazon, Chik Fil A and AutoNation = great customer service. I should add that I have worked with other service managers there and the experience was the same every time. On a different service call I had an issue so unique there was no official fix for it, so the team at AutoNation called in specialists to work with Toyota hand in hand to create a new process. It was VERY involved and took some time to figure out, but they got it done. I highly doubt another repair shop would have gone this extra mile. Great job, guys!

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

AutoNation Toyota Leesburg is great. Had my car serviced there recently and everything was handled professionally, expertly, and with no issues. Thanks, AutoNation!

Prompt and friendly assistance and check out. Thorough review of check points and accurate reporting

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

Marta and her manager William were very knowledgeable, professional, and welcoming!! I wish we had such a great experience like this with every vehicle we purchase. Will definitely do business here again- was definitely worth the 2 hours drive. Can say enough about this amazing team!!

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Always great level of service at Toyota Leesburg. Enjoy their professionalism

60k maint on Rav4. In & out on schesule. No issues.

Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

Excellent service!

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

Not the first but will be the last. Went for oil change and tire rotation and waited until it's done. After 2 hours saw the car parked on the ready line and no one called me yet, which was fine for me as the service advisor was taking his break. Approached another service advisor to ask him if he can check me out and go, he informed me that the taillight was out and need to change the bulb and it would take few minutes to change it if I want. I was happy with the advice so I won't be pulled over for that reason. After few minutes the car was ready and went to cashier to check out and pay. Asked for the breakdown and found out that they charging me $25 labour for changing $1.80 bulb. When asked if it can be waved as the car was already in the service and they could have done it and charge me for changing the bulb,the respond was ( they were working on the front of the car and that's the back of the car, so it's completely different ). Thank you

Bought a 2018 Honda Pilot and it was easy and straightforward. No pressure, no nonsense. We checked out a couple of the Pilots they had, took one for a test drive and then bought it and drive home with it the same day. And they came in with an interest rate lower than that offered by the big auto financeers that advertise on the radio. They are a no-haggle, no-commission operation selling cars that pass their inspection. They also offer maintenance plans that get rolled into the financing, which we took advantage of, so I don't ever have to worry about maintenance on this vehicle. Would recommend.

Great experience as always! Fair pricing and fantastic service!

I’ve been relying on them for service for 14 years now, and am never disappointed. I bought my last two cars there. It’s easy to make an appointment, and the waiting area is comfortable if you don’t drop off your car. The turnaround time is good too - I think only once in all that time did I feel like they’d forgotten me (and that was a very unusual repair circumstance!) In that case they found a loaner car for me, so it all worked out, plus the loaner was a hybrid model, and I’d been thinking about moving to a hybrid car. Their sales team listens, and doesn’t get pushy if you tell them you’re not ready to buy. Very happy with both their service and sales teams.

Overall experience was good. Staff is ok. However, 3 hrs. for an oil change especially on a Toyota was lil too much.

AutoNation Toyota Team, It was a pleasure meeting Bill, Michael, and Sue and wanted the opportunity to thank you for your assistance with the purchase of my 2021 Corolla Hatchback SE. I appreciate how you went out your way to assist me with the hybrid internet and in-person non-pushy valuable communications. Overall, my whole experience from start to finish was professional and enjoyable, as something your DMV area competition could learn from during these turbulent pandemic times. Thanks again for all your help

Prompt and thorough service!...as always. The staff is very accommodating and friendly.

Great service! Their service department staff provides answers to customer questions and gives helpful information.

Bad people service

Good service, fast work and clean facility; the service advisors {Morven Beverly and Kristin Lewis-Smith} are very helpful, easy to get service appointment and quick check out.

Shaun is my new service advisor now. He is the best. I feel as though I have a brand new 2012 Highlander. Thank you for all your hard work, Shaun.

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

If you end up working with Marta, count yourself very lucky. She has been the best dealer salesperson that I have ever worked with. The second wouldn't even be close. She is extremely attentive and helpful, and seems to genuinely care for the customer, something that can feel rare these days. As far as I'm concerned, Automation Toyota Leesburg is very fortunate to have her on their staff. Ask for Marta, you'll be happy you did.

Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.

The service department is the worst. Kristen is not helpful at all and argues with the customers. Will go to the Chantilly Toyota from now on. They lost my business. 2 times I visited 2 times I had an issue. The parts department on the other hand is great!

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Amazing customer service I went there for tire change,Mr peter handle my case and fix my issues in two hours.i got shuttle for drop n pick up.i am so glad i choose them.

Friendly from the get go! Quick and efficient service.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Had a great experience with my sales associate Samuel. He was responsive and answered all of my questions. He was very friendly and very polite as well. As far as the vehicle, I couldn’t be happier. Got almost exactly what I was looking for. The deal I got was below market average, and I didn’t have to haggle with the price. I recommend this dealership to anyone looking for a vehicle wether used or new.

I worked closely with Marta and her manager and they were amazing. They put me in my dream car and did everything they could to get me exactly what I wanted. They both went above and beyond and I am so grateful that they helped me out. They had great competitive prices and many vehicles in stock. If you’re looking for a Toyota, this is the spot to get one!

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Best car buying experience I've ever had. Mike got the perfect vehicle for me and Jake took care of the financing. Great guys. I definitely recommend this dealership.

The team provided me great before and after sales experience and plenty of choices.

2018 RAV4 owner. I have completed the complementary maintenance for 24K miles, which included oil Changes every 10K miles.. at 10K & 20K.. So when I reached 31K miles I had the dealership change the oil which I paid for. Here's what is puzzling? After the OIl change was completed I see that I had a sticker indicating when the next Oil change should occur...Well it indicated after 5K I should come back in. Does this mean when I pay for the Oil Change vs when it is complementary the frequency increases between recommended changes...or should it have been provided every 5K up to this point? What's going on ???

Service at Autonation Toyota Leesburg is always great. They do fantastic work and they are efficient, getting you in and out as quickly as they can, while servicing your car to the highest degree.

I was in the market for a new car. I live closer to DC, so I had visited several dealerships closer to home, and had TERRIBLE experiences. On a whim, my husband and I decided to drive out to Leesburg to see a car at Autonation Toyota Leesburg. We met with salesman Michael Conway, who was an absolute delight to work with. He was kind, knowledgeable, and incredibly helpful. Sales Manager Bill King was also wonderful (and just plain nice, in an industry that seems to have a dearth of nice folks) to work with through our negotiations, and Sue Kim in financing couldn't have been more supportive and helped me decide to pay for the things I would need, while not making me feel like I HAD to buy something I didn't. Each person we worked with explained the entire process, negotiated with us to come to an agreement on price and extras without feeling like we were being hard-balled or deceived, as with some other dealerships, and we walked out with a new car. Seriously. Do yourself the favor and make the drive. I could not recommend these folks more. They are the real deal. Thank you, Autonation Toyota Leesburg, especially Michael, Bill, and Sue.

These guys are thieves, don’t let them rip you off, stay away!!

Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.

Poor and very slow customer service in both ( check in and out). Many representative without customer in front of them but acting as busy. You've to wait then will tell you that you're with a different rep. At check out the paper work is ready but the representative is busy and have to wait for him. Totally unacceptable !!!

Always very flexible on scheduling. Good work and I really appreciate getting my car back washed and ready to go!

Very grateful for their help addressing a recent issue.

I bought a Toyota Tacoma at AutoNation via the Costco program. Mohammad Salek was great and the dealership helped me even after I had purchased the truck. Very positive experience, no tricks and I got exactly what I wanted.

I had missed an appointment on Tuesday so came in on Saturday and explained to Kristina that I needed regular maintenance as check lights came on, on my 2019 4Runner. She was gracious enough to get me in. She gave me a call when it was all done and I came in for pickup. Thank you

2019 Tacoma with 13,000 miles on it. The power steering pump went out. They had the truck for 5 days but gave me a small car. Hard to haul stuff in a car! Never heard anything from the service department until I called them on the 5th day and learned it was fixed. They never cleaned the old power steering fluid off the skid plate or frame and it dripped for a couple days until I cleaned it. Very disappointed in the service dept which used to be a good place

Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!

Just have to leave an excellent review for excellent service at all levels. I was in the market for a 2021 RAV4 and went through 4 dealerships. All were marking me up and unwilling to negotiate, explain their pricing methodology or find common ground but then I came across AutoNation in Leesburg. Bryant Tate was my sales associate and exceeded my expectations. He knew so much about the vehicle I was purchasing and helped me purchase my car at an outstanding price no competitor could compete with. This location also offered me discounts that locations in MD didn't have. My experience with the financial rep Jake Nelson was also outstanding. I had an issue with my tags but Jake was willing to take care of it within one phone call. I've dealt with many financial reps in previous dealerships and he was easily the best. He presented me many options to help protect my vehicle or compliment the purchase which helped me make an informed decision. Overall, if you are from the DMV area I would make this your first stop for car purchases. The hour drive from Maryland was well worth it, thank you!

Great place Great People!

Worked with Salesman Kevin - wasn't aggressive like traditional salespeople. Manager Bill - was engaged. Although they didn't negotiate on the vehicle itself, they did make it a point to provide extras to include, great detail job, mats, buffing, headlight detailing, etc. Plus, they covered repairs totaling 1800 - which was great. No need to get new brakes or tires! Also, Jake in Finance is quick and straight to the point. Pretty seamless process! My son is extremely pleased with his new Lexus RX 350 and so am I - (overall reasonable deal).

I only had my car inspected for Virginia.

Very good sales team, Michael Conway was our rep. I can say that they went above and beyond to get our family exactly what we wanted. Their service department is quick and efficient as well should you need anything done in the future. I will be returning to give them more business. Overall 5 star experience from A-Z!

Very good and courteous! speedy and clean surroundings

Even though it took 1 1/2hrs to do a 6 month check up and oil change on the car, it was effortless! And they washed my car! I made the appointment online and it was easy in and out. The waiting room was clean, comfortable, social distance provided along with beverages and WiFi. Bryan gave me a 5min warning my car was ready! Great job!

Autonation is a top tier Toyota dealership. I had been researching Toyota Camrys for several months upon meeting Toyoya Consultant, Patrice. He was professional, kind, and helpful. I traveled from out of town and left with the Camry I had been dreaming of. Overall 10/10 recommend this dealership. The facility is beautiful, the prices are reasonable, and most importantly, team members operate with utmost integrity and exceptional customer service.

Very positive experience! I was particularly impressed with my salesperson, Patrice. He worked very hard to secure the model I was interested in, then followed up with a great price and great out the door service.

Have nothing new to add. The service was as agreed to.

The service was good I appreciated it and my car is working better Thanks a lot for all you did

I use to trust the service dept, but that has changed!!. I took car in for an estimate and was told side marker light is out. On the way home I heard tapping sound from right wheel well. When I got home, I notice one of the plastic push pins that hold wheel well on was clean and one was missing. Someone had went in through the wheel well and unplugged the wire from the back of the bulb. There was normal dust everywhere but where some one had to press on the clip to yank the plug out and where they hand handled the wheelwheel. The plug was spotless and there NO dust on the plug and wheel well where some one went in and unplugged the wire. BTW, the car was recently inspected? Oh they also told me I needed new brake pads, which was replaced less than a month ( less than 200 miles ago) and that I needed the transmission flushed (filter and trans fluid was replace less than 3 months ago).

We had a rocky start the first day we were trying to look at cars. We were walking out the door after about 15min, when Umar helped us out. Long story short, we ended up scheduling an appointment with him for his next work day. In spite of the initial experience, the reason why I'm giving 5 stars is the following: -Management reached out to me about my experience and then also followed up with me in person to ensure it was resolved -Umar is a hard worker and was very pleasant to work with -Very transparent about pricing and info, and explained their policies well -The used car we wanted was better than described and was a great price Thank you!

Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.

Excellent Service! Best Offers on Vehicles.

It was a simple 25k servicing for my 2019 Corolla HB, but Shawn and team at AutoNation provide top notch service with timely updates.

There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...

Had a truly awful experience today at the parts department. I tried to return brake pads that I bought 2 weeks ago and didn’t end up needing. I didn’t have my invoice with me and they said it’s their posted policy not to accept returns without an invoice. Every other store can, but not AutoNation. I asked to speak to a manager to see what could be done, and pointed out that their posted sign is obscured right now and maybe it was obscured the day I bought the brake pads. He mocked me for that, and said there was nothing that could be done, even tho I had my credit card online showing the purchase. Another customer was making a purchase and was given a receipt and I said to him- “definitely keep that, don’t lose it like I did.” The Parts Manager, Rob Betteker then stood up aggressive and proceeded to yell at me and the other customer, who agreed that the policy was outdated. He said I wasn’t allowed to talk to the other customers. He was yelling so much that I wasn’t able to de-escalate the situation and had to leave. I cannot believe that a manager would behave that way. He is an insult to the Toyota brand and provided the other sales person with a terrible example. I’m currently in the market for a 5th Toyota - and have test driven several here, but was waiting for more inventory to come in. I’ll be going to a different dealer to make that purchase if this behavior is acceptable.

I had a huge issue with 2 very rude employees, but Admir, who is a supervisor, eventually remedied the situation and made everything right. He is an asset to the company. I hope the 2 employees get the proper training and support that they need.

After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.

Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.

Unnecessary repair work request from service technician that was not even analyzed as to even needed. Service analysts don’t seem to acknowledge people when arriving i should not have to call the manager he should call me. That is if he really cared

Best service & experience ever! Everyone I encountered during the service of my car at AutoNation was so nice and amazing! Thank you so much! I am extremely happy! 😃

Came in for oil change and tire rotation! Ended up w tire rotation and recommended brake service/ replacement of tires (2). Staff indicated it would take a month to get tires! I thanked them and went down the street to local supplier of tires(1 week). This car is 6 years old , and you don’t keep tires in stock. This is the second time I’ve had problems with lack of inventory of tires! Solved it the same way and it worked! I wonder if Tyson’s corners shop is better! You are kind of saving your way out of business ! Don’t blame the service writer, they have no control over stock! Unsure where this will go but Covid 19 has been here long enough for you to anticipate some of these issues! I run high miles and rarely take my car down for service! It’s on schedule! The cost is not an issue, time is!

Excellent customer service and they are there in times of need especially during this time of pandemic. They respond in times of need! And I love my Yaris! Thank you so much and you are highly appreciated. Thank you also to Kevin who interceded for what I needed and to the manager who made this all possible for me to continue working .

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

This place has consistently proven to be the best service in the DMV, with very reasonable prices. Rest assured it is hands down better than the Chantilly location.

I recently purchased a slightly used Avalon at AutoNation Toyota of Leesburg. First, I love the car very much. I'm very happy with it. A 2019 with less than 9,000 miles is about as close as you can get to a new car without paying the premium of a brand new car. They do stick to their 1-Price policy for used cars, but they did work with me on my trade-in to make the overall cost where I needed it to be. There were a few very minor touch-up things that needed to be done (I'm very particular), and they did the work with no problem. I would definitely recommend AutoNation Toyota Leesburg to anyone.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

Peter Covert worked to fit me in on a snowy day and I was without windshield wipers. He made all turn out well. Have worked with Peter often and he has always been courteous and helpful!

The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.

Service manager Peter is excellent but the repair cost is too expensive for me

Justin and his team really 👍🏻

AutoNation offered me a fantastic SUV at a great price.

Justin Embry and the ladies in the customer service area are top notch each visit 😃.thanks for always taking care of my now 7 year old highlander ..keeping it running like a top.

Great!

I was very happy with my sales person at Toyota. Michael is a knowledgeable young man who was not high pressure. He was genuinely interested in educating me about the car and finding a car to suit my needs. We did have to wait a long time to get to the finance office, but I think they just happened to have a lot of customers.

I did an oil change today and I had a good experience overall. Tim took a good care of me and he was welcoming and professional. I didn’t appreciate the cashier attitude at the end. No hi no buy 😂 obviously she was having a bad day!

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

Very good service

Sean is the man

I drove 3 hours just to buy a vehicle that was listed online from this dealership. I was greeted with friendly staff that were accommodating and willing to make my car buying experience a great one! Shout out to Patrice, he’s a straightforward salesman that ensured I was happy during the sales process.

Brought us in with "inaccurate" information and wasted a whole Saturday morning of my wife's and mine. Received a call from the dealer on Friday that the type of car I am looking for is in their lot. And another car I am interested in is also available for me to take a look at even though it is technically sold to someone else. Then I received calendar invitation from the person who is supposed to help us during my visit next day. My wife and I arrived in a cold Saturday on time. However, the person did not know why we came in and then cannot find where the car on their lot, and told us the appointment was made by their manager not him. Fair enough! After one-hour searching, we were informed that the information was wrong. They don't have the car I wanted at all. Okay! Everybody makes mistakes in this world. Can I take a look at the other car your manager promised me to take a look at? After another back and forward, we were told the key was with the owner so we cannot see it either. At this point, anger is the only thing I have in my chest. My wife and I could have spent the morning with our kids in our cosy, warm home. Why should I trust these guys by coming this far here? When we returned home, the dealer even has the gut to call in to ask how they can earn my business. There must be some serious internal problem in their systems. The coordination between their divisions probably is zero.

Took my 2019 RAV4 in for first maintenance check and State inspection. Vehicle only had 2,500 miles and looked like new inside and out. Told service people I wanted it to look the same when it comes out as when it went in. Got vehicle back with several scuff marks on floor molding at door entrance. Brought it to service's attention but was told nothing could be done about it. After several attempts and unanswered calls, I finally spoke to the Service Director, Admir. I made a second trip to the dealership and Admir took care of the problem which I appreciated very much. Although I should not have had to deal with this, the four stars is based on Admir's help and assistance.

I just purchased a new 2020 Rav4 a few days ago. Our sales associate - Mr. Goksel Sahin was very friendly and answered all our questions. Me and my wife decided to purchase upon our first visit due to his presentation. Highly recommend Goksel Sahin and AutoNation Toyota Leesburg.

Friendly and fast. Made trading in my car for a newer one very easy.

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

I have struggled to like this place (Auto Nation Toyota Service Department) over the last 5 years mainly due to the proximity to my house. I have had many unfavorable customer service experiences there, but almost always over looked them, until now. I took my Tundra there for a check engine warning light and was eventually told after many failed attempts at repairing the issue that i needed a wiring harness costing approx.. $3800. I was assured that this item would be covered by warranty or the dealership would assist with cost. After waiting 4 1/2 weeks and having to call each week to check on the status of the truck, I was told that Toyota denied the claim and they would check to see how much assistance the dealership would offer. After another week passed without hearing form Auto Nation I went and got my truck, which now had an irreparable tire and a dead battery. I had to replace the battery and tire at another shop and a speed sensor was installed for $200 and the issue was resolved. I am now having to travel to Ourisman Chantilly to get my service done. They are much more professional and customer service is top notch. If i could give zero stars I would

Good people behind the service desk and good people working on the car. Peter found a way to get it all done, and done well.

Sales agent Ashraf and his Manager Louis were personable and worked out in every possible way to make sure my purchase at AutoNation was to my satisfaction.

Due to location, this is our preferred dealership for my 2019 TRD PRO 4Runner I bought brand new from Toyota last year. We’ve had a few small issues with service appointments here. Not from the Toyota staff, but from the third party teams servicing the vehicles. The first issue was upon a standard oil change, I picked up my truck in a hurry and realized when I got it home, the skid plate underneath was noticeably uneven and didn’t have all the bolts secured or present. It looked as if the side was hanging down. During that same visit I paid for an interior detail and it was barely vacuumed inside, no windows were cleaned and the outside wasn’t even washed. I put a smiley on my back window in the dust and it was still there. Now, it took some explaining to get the skid plate fixed and to get the staff to understand my 2.5 mile drive home straight down the highway where the streets are well cared for did not cause the skid plate to half way fall off on its own. But once we got that taken care of, they fixed it with another appointment. As for the detail, they advised they could put the next one on the books on them for the bad experience. I have yet to use it to confirm if it’s really going to be free of charge or not or if I will get the same level of experience. Most recently, I brought in the truck for the 15k maintenance. Easy to book the appointment and she got me scheduled on a Saturday for a drop off. Drop off was easy except for the entrance to service where there was a bit of a traffic jam. Once checked in, we received a call within a few hours that we were all set. Upon pickup which was very straight forward and minimal wait time we took our truck home. The paperwork shows they checked everything and from the look under the hood they replaced what was needed. The only issue here was no wash even though it was listed as complimentary wash on the paperwork. Again, smiley on the back window never fails. They did spray some air freshener inside which was nice, but that’s about it. But remember, I didn’t order anything extra except the complimentary wash. I like this dealership and the staff. They do try to make this a personable experience even though it feels like you’re losing that these days with car dealers. I think the third parties servicing the vehicles leave a lot more to be desired From a paying customer and I really wonder how much customer satisfaction issues have resulted with this setup for dealerships.

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!

Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!

Excellent service

waiting time is ridiculous I made an appointment for 11 and I left until 2 pm for an oil change

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

Had an appointment at 8:45am for a brake pedal diagnostic (spring noise when releasing brake pedal) which I thought would not take more than two (2) hours max since the service representative stated it would only take about an hour. I was very patient and waited 3 hours before asking about the status which the rep said they haven't even looked at it. After waiting another hour (total 4hrs now) I requested they drive me back. After waiting total 6hrs now, I received a call stating they don't know what issue I am experiencing. Either the service mechanics are deaf and can't hear the noise or they didn't do anything. I finally received my vehicle at the time they closed (at 5pm) with no fix after dropping it off at 8:45am. I will definitely be taking the vehicle somewhere else that won't take all day and where the mechanic knows what they're doing.

After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.

This is the third time in six years we’ve purchased a car from AutoNation Toyota Leesburg the salesman Sal Was amazing, management was incredible and the service we got is unbeatable. Jake the finance guy was amazing as well make sure he shopped around and got us the best APR with a bank we trust. I’m a person that likes to go back to places I trust and I trust them as much as you can. I look forward to purchasing more vehicles from them because of the professional and the sense of team you feel When you walk in the door. Even during this time it was a pleasurable experience. I recommend them 100%

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

Had a fantastic experience working with Nathan. He was one of the nicest car salesmen I've done business with. Overall, the whole location has a friendly atmosphere

Couldn't be happier with this particular dealership and the Sales Associate, Patrice Zunon-Kipre, that helped me with both lease transactions I've executed with AutoNation Toyota Leesburg. I'd also like to mention the Sales Manager involved, Luis, who was also instrumental in helping us reach an agreed upon price. Keep up the good work and I'll be quick to refer anyone looking for a Toyota, whether new, used or otherwise, to AutoNation Toyota Leesburg.

Sold & bought a vehicle on the same day for the first time visit with Autonation/Leesburg (Bryant). Got an email offer from them on my car, prior to arrival..they honored their email offer, we test drove "new/used" vehicle and was out of the showroom in 2hrs! Easy process, friendly staff. Only problem was that salesman never went over the newly purchased car features, but may have been due to COVID situation.

Peter is great to have as a service advisor due to his level of communication and professionalism. I look forward to working with him again.

Update: I wanted to give a shoutout to Amanda McManaway, title clerk. She has been tracking our new license plates for us with very limited communication from the DMV where the car was originally purchased. Long story short-she has been very communicative, persistence and kind. We appreciate your help Amanda and have been super impressed by all the customer service at AutoNation Leesburg! We live in Asheville, NC and when I saw our ideal Toyota Sienna come available at AutoNation of Leesburg I was skeptical to make the trip up. Then I called Sahin Goksel and he was beyond nice. He answered all my questions and was very responsive to my texts and changing travel arrangements. I had to fly up last minute and he even picked me up from the airport. The car was beyond my expectations and the whole experience was seamless. Goksel was courteous, very laid back and professional. I am so glad I took a leap of faith and trusted this dealership, it was worth the trip to get the ideal car and customer service I wanted. We tried other dealerships and did not experience this level of service. Thanks again AutoNation!

It is my first & last time experience with this dealership service.I had done a multipoint check & Oil change Service. It is surprising that technician never noticed the transmission pan gasket leak until I had noticed at home and brought it back to the dealership. Than they charged me outrageous charge of $146 just for the diagnostic/inspection charge. Honestly if the car was looked properly during the oil change service and multipoint check that includes inspection of Transmission Leaks, the technician definitely would have noticed the leak. For bad experience , I am never going to return to this dealership. I would not recommend anyone , I highly doubt their quality of service.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

I took my 2020 RAV4 Hybrid in for service for a rattle in what I thought was the driver's door and it was not serviced properly when I got my oil change. After writing a review on Cars.com, I got a call from Mike, the manager and he was concerned I did not get good service and I took the car back in. I got red carpet service this time; turns out it was faulty crossbars on the roof and Toyota replaced them at no charge. Mike followed up with a phone call to insure the problem was fixed. I would recommend AutoNation to anyone. I have bought two Toyotas from them and had them both serviced here. I knew I could count on them to always come through on their promise of good customer service.

No pen in the late night drop off. Had to go searching for one. Made appointment a week in advance for Oil change, tire rotation, emissions and inspection. Also one recall. Dropped car off Sunday afternoon. Got car back Tuesday. Was told "we were slammed". So appointments don't have any priority. By my call at 4:00pm to see if the car was ready, the car was in work. Now, I have had many BAD experiences with Leesburg Toyota, and typically don't bring my car to them. With the recall, I had to. So even with the fair service I received it was much better than the last few serviced I had there

And I have a great new car to me! It's a 2014 Nissan Bursa and I am a Happy Camper! All at the dealership were nice and worked well with me!

Great deals, fast service

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

Excellent service and always with a smile! Great place to do business!

I had a leak resulting in water on my passenger side floor and had no idea where it was coming from. They diagnosed it in no time and had me on my way !]

Went in on August 1st to buy a vehicle and had the best sales person ever. Kevin Foley was Fantastic!! He did not pressure me into getting something I didn't want. He took the time to explain the details of the vehicles I test drove. He was very pleasant to work with. I had a great experience because of him. I am very pleased with my entire experience from beginning to end. This is a great place to get a car.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

I've bought cars from Mazda, Nissan, Honda, and Ted Britt Chevrolet. My fantastic experience with AutoNation Toyota yesterday makes me wish I had visited them first. If I ever need a new car, I'll be back to see Samuel Moore. Keep it up guys!

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

I was told by a service advisor that I had caught them on a bad day, as they were understaffed. I get it, but communicate effectively with customers to prevent dissapointment.

After going out to lunch for the first time in months I returned to my car to find a broken side view mirror. I didn’t touch it but went straight to AutoNation Toyota Leesburg to ask if they could tell me what a new side view assembly was going to cost me. I walked into the service department and Morven went to my car to look at it, was able to snap it it back into place, checked that the motor was still working and sent me to the parts department to order just the glass. He saved me hundreds of dollars and even offered to snap it in when I got the part. When I got the glass the next day, true to his word, he came right out and popped the glass in. Total cost $47. I am grateful to him for his honesty and his extra helpful attitude.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Morven in service is AWESOME!! As always! Thank-you Morven for being you!!

With the complete understanding that any business needs to make a profit. I will provide this review with an honest opinion for this company. I also know that dealerships size people up based on whatever assumptions so I already knew what to expect from previous experiences that I have had in the past. I purchased a vehicle from this location and I was honestly going to walk away from the beginning. A sales person online provided a quote via email and when I showed up the amount was much higher than originally quoted. They added on some extras on the buyer/dealership agreement that I didn't want or ask for. From my car buying experience, this to me was a predatory sales tactic. When I addressed this, they had to correct their "mistake". Other than that, the salesperson I was dealing with was awesome and the financing experience was easy. I came prepared with a loan from another bank and that helped me speed along the process. The dealership did try to have me run a credit report but I reminded them that I already have a loan and I know that no dealership in this country could beat the APR from a federal savings bank. Long story short, I can't give this place a 5 but I also cannot give them a 2. I would still recommend anyone to come here to consider buying a vehicle from. I just hope that dealerships in this country gives everyone a fair shake in the car buying process. Giving people fair deals only attracts more customers in the long run.

I have always been satisfied with AutoNation Toyota in Leesburg with how well they service my car. I have a 2008 Avalon and the care given is as though my car was newer. I told my rep what I was experiencing and they listened intently to me to fully understand what I was experiencing with my car. I was so satisfied, no!. I was extremely satisfied with the overall results.

Worst experience I ever had calling into a dealership ever. The guy I called kept cutting me off constantly and then literally hung up on me. Update: GM is very professional and fixed the situation, I would highly recommend going here, one bad apple does not spoil the entire bunch!

As always, great service. And thank you so much how you handle the COVID-19 situation while minimizing the impact on your customer service.

Slow! Slow! Slow! Slow! Slow!

Great service staff. As part of my safety inspection and oil change, they identified a broken light and rather than me having to pay the $700+ repair through them, they're letting me fix myself and return within 15 days to prove its fixed. Yes, most all shops allow for this but they actually recommended a fix which is going above and beyond. That's another reason I keep going Leesburg Auto Nation for all my Toyota needs.

In this time of pandemic they do not delay the service of your car, they offer other services very good customer service

We went to Auto Nation Toyota for a lease return last week. The team led by Manager Bill and his associate Patrice Zunon- Kipre were extremely professional and worked out the best ways and made our transition from a lease buy out to a new car in the most simple, easy and beneficial way. This was our best deal and we are very happy. Our sincere appreciation to this team- Thank you

Brought my Rav4 in for maintenance. An Oil change and tire rotation..Let's say, I'll never be back here again. EVER! After my oil level being way too high on the stick, tire pressure was not proper because I check. And while waiting on my psi fix, I found out three employees tested positive for the Coronavirus/COVID-19 here and they did not sanitize anything. No mention if the infected drove or worked on my Rav at all. Complete lack of respect and care from the managers here.

Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.

Toyota of Leesburg sold me a used vehicle in 2018 that had an active safety bulletin on it from 2015. The bulletin was for defective airbags that deactivate or deploy while driving for all makes of the model of years 2014 and 2015. A little over a year later, my airbags deactivated while driving and at that time, I learned of the safety bulletin from a different dealership. Additionally, I learned my car already had extended warranty on it from the previous owner and luckily I declined the $3000 extended warranty package they tried to scam me into purchasing. I have tried to contact the sales manager Bill King and whoever the other manager they keep forwarding me to without response from either. I have reported this dealership to the VA Motor Vehicle Dealer Board and intend on continuing further actions for selling me a vehicle that had a known safety bulletin (as I’ve confirmed from other dealerships that were able to see the bulletin) and for failing to disclose this information to me at the time of purchase consequently jeopardizing my safety for the last year and a half.

Just wish Military vets could get a discount on repairs.

Peter was my Autonation adviser. He is professional in every way. He was also honest. He told me the mechanics did not find anything wrong with my car which would cause it to stall out when I press on the gas hard. However, it does stall out and leaves me in a dangerous situation when I am trying to quickly get into traffic.

This is the worst place to bring in for service as well to buy a car. Every time when I have called, I have waited at least 6-8 mins to talk to the cashier and another 7-8 mins for the advisor. Service is very late to get back and there is no sense of urgency. With everything going on, you would think the company with such a brand would make it easy, NOPE it's worse. I do not recommend this dealership.

Highly professional and extremely personable.

This place is the worst. If they tell you service will take an hour plan on 1.75. Service advisors are smug and don’t communicate. Equally bad sales department here. If you value your time, don’t bother taking your car here.

I was just looking to test drive a vehicle since I was in the area and noticed this location had just shy of 5 stars with over 1500 reviews. I had NEVER seen a car dealership with that much positive feedback, so I was skeptical. I have purchased/assisted in the purchase of 5 vehicles within the last two years, and I can honestly say that 1 out of 5 of those experiences were pleasant. I test drove the RAV4 Hybrid and that's where I met my Salesman, Zahedur Rahman. Mr. Rahman was great with me that first visit. He was not pushy and let me enjoy the test drive without pressuring me into buying now. It was due to this unexpected, lovely experience with both Mr. Rahman and the Sales Manager, Afroze Khan, that I decided to forgo the 5+ closest Toyota dealerships and give AutoNation Toyota Leesburg my business. I bought my RAV4 just yesterday and believe me when I tell you I got an amazing deal. Not to mention their incredible customer service (which I tested thoroughly). They work quickly and efficiently and make a rather stressful process feel just a tad bit better. If you're in the market for a new Toyota I highly recommend this dealership!

I actually decided not to have my service done because there was a customer in the waiting room that was not wearing a mask. There were also no chairs for those of us older folks who did not want to sit inside an enclosed area. So after all the paperwork was filled out and my vehicle sat waiting for a tech to come and get it, I canceled the whole thing and felt much better for it.

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

A huge thank you to Samuel Moore. My dad bought his first Toyota at the age of 87 this weekend, and we thought Samuel was an awesome salesman. Really appreciated the atmosphere and getting to work with him!

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

I was looking for a particular truck and I found exactly what I wanted at AutoNation in Leesburg,VA. I live in PA and Jorge Gonzalez worked with me long distance to help me get the truck and to make the transaction smooth and quick! Everyone that I met at the dealership was friendly! Even though it is a bit of a drive, I would go back!

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Had a great experience working with Jorge Gonzalez. He was completely transparent, and we never felt pressured. Overall it was a smooth, pain-free experience!

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

I've had such a pleasant experience coming to this dealer for service for the last few visits. My main reason for continuing to return is not only the professional work that is preformed on my car and the convince of the location distance from my house but also my service advisor Justin Embrey. Justin is very personable yet professional when it comes to my concerns and tells nothing but the truth in regards to the status and maintenance on my car. Having a service advisor that makes the effort to remember who you are plays a huge factor in customers wanting to return and Justin has successfully done that for me. I've experienced great customer service from everyone I've interacted with when at this dealer and they greatly deserve this 5 star review!

Brian was great!

Bought all my cars here.

My last experience with toyota nation Leesburg Virginia is a final straw in my mind. They are scam artists just like everybody in the car industry they do what's best to make their commissions and charge you for things you don't need. We took our sienna in last Friday to get routine 60000 mile service. As my wife and I were on our way to go out to eat together I got a call saying that our inspection will be due next month and they asked me if it would be okay if they went ahead and did naturally I said sure go ahead. About 30 minutes later I got a call saying that I got a rejection sticker as my brakes and tires all need replaced. Well needless to say this ruined my wife and I as date night as the tires that were on the van high-end Michelin premier with 30,000 miles on them. This means that we would have to cough up $1,500 for new tires and brakes. I didn't fall off the watermelon truck yesterday. I know that there is still plenty of tread on these tires. Now I'm in a fix because I don't have an inspection sticker! You have lost my trust! and that's pretty sad being how I've always been loyal to the Toyota brand.

We just moved to the area and my first experience was with Koons Toyota, and believe me there is no comparison Auto Nation wins hands down. Great service and Peter Covert was outstanding. This will be our Toyota dealership. Thank you

Great place to buy a Toyota. I have bought three from them.

Outstanding and prompt service. Superb care and concern shown along with professional and expert knowledge. Highly recommended service department.

Excellent service ,outstanding service manager,I will return!!!

They told me it would cost $4000 to fix AC on my 2008 Avalon. They fixed my AC last summer but it stopped cooling this summer again. I took it to another local shop and they fixed it for $390. They are committing modern day robbery at this place. Looks like they have a lot of fake 5 star reviews, probably via an online review service.

Excellent service.

I couldn’t have asked for a better experience with AutoNation when I took my car in to be serviced. The staff (in particular I believe his name was Justin) went above and beyond to ensure I was a happy customer. Extremely friendly, courteous, prompt, and efficient. Thanks AutoNation!

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

We had a Lexus which was due for service and have arrangements with Bryan Dorsey. On particular day, he couldn't made it but made sure we are taken care of, He talked to his team and called us, apologizing for his absence and also updating that his team will be taking care . We love Bryan for his personal touch and all his team, Good Luck Bryan and team.

I had an amazing experience with Toyota, Leesburg! Goksel Sahin was one of the salesman at Toyota helping me. He was one of the most genuine people I have ever met and was really nice throughout the entire process! I highly recommend this dealership and I love my new RAV4 2020!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

I went for an oil change for my car. Justin took great care of the car while I waited in the waiting area. He was also careful to apply a discount. My car also received an outside wash. One thing I was concerned about this store, is that some employees were not wearing masks ( the white sales assistant - furthest away from Justin - sits to the left side when you enter from the first door was not having a mask at all). Justin was wearing a mask. I think it is high time (100, 000 people have died) to realize that wearing mask helps protect people. It should be a policy of Autonation for all employees to wear a mask and for all customers to do the same while there is no vaccine discovered. I did see cleaning people cleaning the sitting area and chairs were placed at a good distance for customers to sit.

Although we didn't end up buying a vehicle from autonation toyota we appreciated the time that Patrice , our salesman afforded us as we test drove several cars. Just couldn't settle on one we loved so we didn't make an emotional decision.

Service is the best, but expensive.

This place was absolutely amazing! Very quick service, my oil change and tire rotation was done in less than an hour. They practice social distancing and even disinfect your car for you! The customer service is phenomenal as well. I will definitely be coming back!

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

Brian is an excellent service person who oversees the individual process

I bought a new Tacoma. Great truck, great deal and service

See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.

Great experience. Highly recommend it.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

Well done. Peter took good care of my vehicle and needed service.

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.

Bryan tate always gives me the best customer service

I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

Friendly place and good quality work, and front desk staff are sometimes helpful.

The visit was pleasant and the employees were friendly and helpful

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

Did the first scheduled routine service but car was not cleaned after service

I was torn, for over a month, on purchasing the 2019 RAV4 Adventure Lunar Moon and turning in my 2015 Corolla SE that only has 26,000 miles on it. That specific RAV4 was sold but another was found locally. There were a little bit of differences on it and I did hold out for the weather tech that the original RAV4 had in the rear. I am not happy with the $799 processing fee (which I call an admin fee), but that was that. The sign says they do not waive it...and I can read. The entire process began with Bryan (who is the perfect service rep) suggested maybe I consider a new vehicle. What temptation. (Bryan, I left you a note and if you were smart, you did purchase my 2015 Corolla that was always cleaned with q-tips, had only 26000 miles, was always parked in the "north 40" wherever I went, and always kept in a garage.) Bryant, the sales individual, was VERY patient with me; he spent 2 separate days during the decision to tearfully purchase the RAV4 or keep my Corolla. While it is still not "my favorite car", I am working on that thought. The decision to purchase that RAV4 was because the safety features it has. My Corolla did not have those features. I will be doing a lot of traveling and the safety features are a must. Thank you Bryan and Bryant ... (but I still miss my Corolla).

$799 proc. fee inflexible

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.

Professional Service Adviser, service was performed in a timely manner, great facilities.

a trusted, reputable dealership; courteous service center

Customer service excellent. Wait time needs improvement.

I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.

Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.

Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.

Their car wash bent my license plate. The service manager then tried to sell me a plate cover. I?m never coming back here. I am disgusted

The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.

Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!

Shaun Capps for your service needs best service advisor!!!!

Shaun help me get everything I needed done would recommend him to anyone!

This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!

Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.

We were very happy with the experience of buying a new car.

Very smooth and easy process from first contact to completion of the deal.

This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.

All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS

There for 10000 mile service! Service team is Superb! All the way in thru out

The service was great and the repair $$$ was minimal! Thank you AutoNation!

My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.

I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.

We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.

Friendly staff, and great service, been going there for 11 years.

Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.

Very professional attentive corteus ,clean the employees are very respectful and helpful

They have provided excellent level of service and care for my vehicle.

Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.

Hassle free andQuick buying process. Great price with COSTCO discount.

Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.

Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂

We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.

Mohammed Salek was helpful and I would recommend him.

We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.

Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!

Great on time, short wait and truck was perfect. We

Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.

Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).

Leesburg Toyota probably has the worse service department in the area. Having to wait for 4 hours to get multi-point inspection is way too long. Then going after service manager to finish paperwork despite car being ready outside. This was my first service after new purchase and free of charge so I guess there was no commission or money to be made.

I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.

Good Experience regarding showing the car, driving it and choose the color and operating the car.

Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.

Had great experience Would definitely return Had a lot of inventory

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!

I keep coming back given the excellent customer servicer provided by Justin, the timeliness of the service, the comfortable waiting area, and the quality of mechanical inspections/adjustments.

My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.

The service representative who helped me, Morven, was very professional, and courteous. He explained the service I needed and the cost up front. I waited in the lounge and was pleased that his time estimate was correct. I think the cost of the service was fair and the quality of the work was excellent. Love the free car wash!

It took about three hours for the service men to find that a stone had gotten caught in the strut. I?m glad it was an easy fix, but I don?t feel I should have had to wait there for three hours.

AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!

I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.

AutoNation Leesburg provides excellent auto service. I went in for a recall. It was early, but they were there to greet me and direct me where to go. The customer lounge was comfortable and convenience, with nice coffee. Very professional.

Excellent service. Got my oil change done and state inspection.

Everything went great with the exception of having no shuttle service on Saturday despite the fact I was told that would not be a problem the day of service. I was 10 min from the dealership and they did not offer to pick me up, I had to Uber to the dealership to pick up my truck.

Morven Beverly in the Service Department is tops

I purchased a new 2019 Highlander from AutoNation and Kevin Foley. This is the second vehicle purchased from AutoNation in the past two years. Kevin did a great job both times working with me to find the right vehicle at the right price and the process was quick and easy in comparison to other dealerships where I've purchased vehicles. I'll go back to AutoNation because of Kevin. Thanks.

They listened to my requirement and worked within my budget. Ny sales rep., Keon Hunter was fabulous. In fact everyone I came into contact with at this dealership was friendly and professional. Highly recommend AutoNation.

I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.

Great service and friendly caring associates.

Received excellent customer service during recent visit to dealership for repair diagnosis.

Received a great service at the dealership. Everything was done in timely manner. Just perfect

Bought my Tundra (2012) new and all the service has been done at AutoNation Toyota Leesburg, VA. The Service Manger/representative, Mr. Bryan Dorsey has always been OUTSTANDING as well as the service.

I wanted a very specific RAV4 - and AutoNation Leesburg searched for exactly what I wanted and found it AND gave us a great deal on it , and on our trade in. Only shop at AutoNation - no reason to go anywhere else!

My service advisor was Petet a person with professional manner and helpful,I really appreciate

I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.

The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.

My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.

My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.

Long wait for services But comfortable seats

Extremely long wait for anything! Brought my truck to just rotate tires at pre-booked appointment. Checked with service advisor one hour later - still not ready. Previously took my truck for oil changes and other services- same story... I audition, mechanic didn’t tie properly or damaged the oil plug on the oil pan - oil started leaking. I mean, how hard is to change the oil?! I will be looking for a different dealer:station

I would highly recommend AutoNation Toyota dealership. Because I had a great experience in getting my first brand new Toyota Corolla Hybrid car in my lifetime. It happened because of the Sale Associate Patrice, who took care of all the formalities to be done for providing a hassle free experience. I really appreciate his patience for answering all my queries and helped me to get my student rebate ( which I'm not aware of earlier). On the whole, Patrice is a great person in providing the customer needs, also who known for his hospitality in receiving the guests/customers. Thank you so much the great service - AUTONATION TOYOTA

Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.

My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.

Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.

All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.

Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.

I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.

Waiting for call back on issue no follow up what i expected

Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).

Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.

in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!

Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.

I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!

Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald

I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!

Friendly and helpful people. I felt a little pressured to purchase. Nothing extreme. After all I was in a car dealership so you should expect a little pressure to buy. That's their job. I'm pleased with my purchase. It took longer than I expected but I guess that is the nature of the business.

Friendly and well-done service. Very satisfactory.

Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.

Sales rep. Was great. However, had to wait well over an hour for finance rep. because only one finance rep on duty. Not acceptable.

I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!

They are great people , salesmen so honest and so friendly

Very professional and easy to work with

Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.

Been going there since 2008 for service and it’s been consistently well done. Professionals doing thorough work.

This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.

I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter

First walk in was not pleasurable. Working with new sales man I was told to sit in the chair and answer questions before I could test drive a car. It took about 30 minute before I could finally see and drive a car. Bill, the sales manager was polite and it may have been the new sales person that caused the delay issues. Upon returning the second time the sales manager Afroze was great and the salesman Patrice has been excellent. I would give them 5 stars. Aside from the walk in experience the only other negatives were the time it takes for the business manager to wrap up everything and get you out the door - about 2 hours. Although he was very professional and helpful. Also the time it takes to get extra protection accessories like side molding , PPF, etc and get it installed takes too long. It has been 2 weeks since I purchased the car and I still don't have everything installed.

worse car dealership i have ever dealt with. everytime a new issue. service is rude, cant cannot get the make of my car correct, service plan incorrect in system, and they charged me for prepaid services then refunded me only partial money!!! every-time is a nightmare!!! stay away from here!

Both sales and service are the best. Not only do they beat larger dealer's prices, but the sales people are great to work with. I'll go back to Bryant again for my next Toyota. I've always been pleased with the Service Dept. as well. They really look out for safety, and they give me confidence that they a real pros at what they do. Morven has been wonderful and so helpful to work with. The only thing that could improve is the people that answer the phones are sometimes short, as I'm sure it's very busy in there, but they need to be a little nicer to the callers (we are your customers). Once you are there, though, everyone is great. Highly recommend.

I went there to get my oil change done and some recall work. I decided to wait for it and it really did not seem that long at all. The waiting room is large and comfortable and my service advisor kept me post on the progress and when my truck would be ready.

Completed the inspection on time and within the cost estimate they provided.

We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)

Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.

Scott MacLeod, service mgr, was fantastic. Tori(?) was great at getting my car in for service quickly. Price was exactly as Scott quoted and my car was actually done quicker than expected. Bravo!!!

I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.

Had a frustrating experience to purchase a used vehicle. Usually people complain because used car sales are relentless and call constantly. I have to say I had the exact opposite situation. I was interested in a car and did not receive one phone call, I had to keep calling for status. The process took about 3 weeks from when the car was posted on the website to when we purchased it. There were a number of delays in the mechanic and body shop but no one called to give an update. Even the day the car was available we found it back on the website - no phone call. Then the car purchase was painful, it took over 3 hours even though we were paying cash. To add insult to injury we called after the purchase to inquire about something and did not get a call back.

I spent 6 hours at this dealership after already having worked out the price beforehand. They were short staffed the day after a holiday which is a serious professional mistake. 2.5 of those hours were spent waiting in line to talk to finance. One would assume that a dealership would know when the busy times are and schedule their staff according. I ended up being extremely late to a family function because of this. The only reason why I still bought from here is because their salesman, Jorge, was a huge help to me.

Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!

Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.

My first mistake was buying a used BMW from a Toyota dealer. My second was bringing the BMW to the Toyota dealer 90 days after I purchased it, as they requested. So, I brought it in on April 2nd. When I left, they recommended I do not bring it to them, I bring it to a shop that specializes in BMW’s. Seemed like sound advice. The end of June, I brought it to a shop that specialized in European Cars. That’s when my trouble began. I should have been warned when the second shop couldn’t get the oil drain plug off. They said the last person who changed the oil (Leesburg Toyota) seems to have used the power drill to tighten the bolt. It took them a while, but they did eventually get it off. The problem occurred when they went to rotate the tires. The last people to touch any of the tires (Leesburg Toyota) used the same power drill at full torque on the tires as well. So, $1200 later the shop was finally able to drill the log nuts off the tires. Oh, by the way, the tire and rim protection I purchased covers road hazard. Not Toyota service department hazard. Over the past 8 years or so, I have purchased 4-5 cars from them, including a then brand new 2017 Highlander. None of my cars they will ever see again, and when it is time to purchase there are other Toyota dealers in the area. No more.

Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!

Jorge Gonzalez was a rock star... this is the 7th vehicle we have bought from him

We were treated great as usual. This is the 7th vehicle we have bought from them

Had the best dealership service experience ever! The service rep, Bryan, was polite, cheerful (even at 6:30am) helpful, and answered all my questions. He made sure my vehicle was given top notch service. The manager, Larry, was friendly and interested in my service experience. The courtesy shuttle was efficient, safe, polite, and friendly. I spoke with Linda to book my appointment and she was knowledgable and professional. I have not gone to a dealer for service in a LONG time but recently started working near AutoNation and decided to give them a try. They went above and beyond my expectations. My only regret is that I didn’t buy my vehicle from them! You can tell a lot about a place by their service. Well Done Bryan and team AutoNation!!

I was at Autonation 5 times to purchase a used car. Three of the times were not good experiences. Kept waiting one hour once and one and a half hours on another occassion when I had an appointment for a specific time. They lost my license plates the last visit which was ridiculous. If you want to be treated even marginally well don?t go to Autonation Leesburg until they decide the customer does matter.

Friendly staff. Accommodated me without an appointment on a busy Saturday. Gave me suggestions for additional services but did not pressure. Repeat customer.

I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!

We requested for some information about the required maintenance , someone named Krystal was showing so much of an attitude. She was not at all helpful. Very dissappointed . Will never go back here.

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !

The appointment was for a scheduled service and it was performed promptly and correctly. I was having an electrical problem and it was due to an inherent problem with the system and not fixable. The rep explained the situation and a workaround.

Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.

It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.

Service is great everyone is helpful

Personable Team

I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.

We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.

above excellent customer service from Mr. Nazir Fazelyar .

I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.

Appreciated the paper mats and plastic seat cover used prior the service

Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.

Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership

Bryant Tate made the car-buying process simple and smooth. Love my new wheels.

This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.

I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.

I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.

This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.

buen customer service y rapidez

Samuel was very knowledgeable and helped me get the car quickly.

Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I

The whole process was very smooth and painless. Each Department was very professional and efficient.

Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.

I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk

The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.

They give the lowest price. They take good care of customers.

First of all I tried to make my appointment for oil change by phone and nobody answered on service department I tried 6 times then I finally made my appointment on the website the day of my appointment I get my oil change and I asked to get my tires rotated the service the customer service person did everything right but the mechanics didn?t rotate my tires and I got charged 30$ for it I?m really disappointed for this matter because this shouldn?t happen to any customer in a famous dealer like Toyota.

Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.

This is a nice place, I'm not local drove there for a good deal and thats what i got. Had money in hand and everything was quick and smooth. Only critique is the detailing of the vehicle could have been better.

Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.

AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.

Whatever described in cars.com was totally wrong when i came to the dealership that means the price i looked at cars.com was totally different when i came to dealership. Its fool or hoax. I wont believe this website again.

The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.

Very attentive staff in pleasant surroundings. Finished before predicted time.

Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.

No hassle. No phony sales pitch. Friendly satisfied the customer Prompt service. Good price

One of the nicest shops I’ve ever been to . Just purchased a used Porsche Cayman S . Thanks to Brian Tate and William King for making a dream come true .

I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.

worst service quality. Would not recommend to anyone.

I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.

Had my Toyota inspected. In and out in less than an hour. Very satisfied.

Although I'm very pleased with my new vehicle as well as the service that Ash was able to provide, the entire process was very slow. It took 5 hours to complete even though it took me only 20 minutes to make my selection. Much too long with too many trips on Ash's part to the desk with all of the White Shirt boys. Kay (the financial gal) was very efficient. Put her in charge of streamlining the back and forth and I bet the next sale can get through the process in one or two hours.

I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.

I just wanted to say thank you so much to Justin Embrey in your service department. I stopped in today without an appointment and he greeted me with a smile just like my last visit. He was quick to assist me and even found something in my car I didn’t even know I had and saved me $140. Thanks so much for the kindness. I appreciate it and will definitely be recommending you to friends.

I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!

Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.

Very happy with the service.

From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!

From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.

Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.

It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.

great dealer to buy and get the service by this dealer

No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.