Model Showroom
Recent Reviews from AutoNation Toyota Leesburg
5
Wonderful people in service thank you !!
Mawnsta
Feb 1, 2023
1
Bought a used vehicle with <100k miles from this dealership. During the sales process everyone of course raved on this vehicle's superb condition and how beautiful it was. Well, after owning the vehicle only a few weeks I had to pay over $1600 in repairs such as a water pump (MASSIVE coolant leak, with stop-leak found trying to conceal it), tie rods, and battery. The car failed MD inspection in multiple areas for crying out loud. They half heatedly offered to help, with offering for me to bring the car back for them to "look at it" even though I live 1.5 hours away as they only offered to do so after initially making claims the vehicle was sold "as-is". I find the need for repairs very concerning considering how much the staff raved on how nice the vehicle was, cited the "128 point inspection" or whatever it is. I don't buy for a second that this car actually went through the rigorous inspection process, based on the money I am out of, I suspect it was pencil whipped. These guys talk a big game and bet on their reputation as a large dealership chain, but they are no different than the other charlatans you will find at most of the other dealerships. If you buy new they might be fine, but I would never recommend buying anything from their used lot. Lesson learned for me to NEVER trust the multi point pre sale inspections and to always do an independent inspection myself, regardless of how reputable the dealer is.
Brett Yates
Feb 1, 2023
5
Bought a used vehicle with <100k miles from this dealership. During the sales process everyone of course raved on this vehicle's superb condition and how beautiful it was. Well, after owning the vehicle only a few weeks I had to pay over $1600 in repairs such as a water pump (MASSIVE coolant leak, with stop-leak found trying to conceal it), tie rods, and battery. The car failed MD inspection in multiple areas for crying out loud. They half heatedly offered to help, with offering for me to bring the car back for them to "look at it" even though I live 1.5 hours away as they only offered to do so after initially making claims the vehicle was sold "as-is". I find the need for repairs very concerning considering how much the staff raved on how nice the vehicle was, cited the "128 point inspection" or whatever it is. I don't buy for a second that this car actually went through the rigorous inspection process, based on the money I am out of, I suspect it was pencil whipped. These guys talk a big game and bet on their reputation as a large dealership chain, but they are no different than the other charlatans you will find at most of the other dealerships. If you buy new they might be fine, but I would never recommend buying anything from their used lot. Lesson learned for me to NEVER trust the multi point pre sale inspections and to always do an independent inspection myself, regardless of how reputable the dealer is.
Brett Yates
Feb 1, 2023
1
We bought a car here for our son 8 weeks ago. We still don’t have tags for our car. No one will get back to us when we call or email. It’s extremely frustrating. Customer service seems to be non existent.
Bennett Morais Cummings
Feb 1, 2023
5
Service was great. Bryan went above and beyond to resolve an issue I had. He was professional and very polite. Thank you for the great service
Talwar
Feb 1, 2023
5
I ordered parts for my new CHR. It was easy and they called me when they came in. TOYOTA shipped the trunk mat and trim pieces out of state to Texas for me. It was easy and the entire team helped make it easy. I took my car to my local AutoNation Store and had the installation done. Very easy. Got the first oil change done as well same time.
Shay S
Feb 1, 2023
5
This place is amazing service staff is very helpful, and the sale staff was awesome I bought my girl her car here and this guys still take care of me!!
George Sierra
Jan 31, 2023
5
Very efficient and expert professional service both customer facing and mechanical service.
Charles Heshler
Jan 31, 2023
5
Thank you doing it as quick as possible
Teremok
Jan 31, 2023
5
Look no further. The staff is super friendly and they take the anxiety away from purchasing a vehicle. The GM Jim is the friendliest gentleman I have ever met. Look no further.
Lee Turner
Jan 31, 2023
5
Quick and easy service appointment. Staff were friendly, attentive and professional. Came in for issues with tire pressure on my vehicle and problem was solved.
sam
Jan 31, 2023
5
Great people. The gentleman who sold me my car was so honest and kind. Service staff are great.
VEERA WALKER
Jan 31, 2023
5
Bought a Toyota from my dad, but it was completely shot (needed a new battery, front tire had a nail, etc...). They were able to squeeze me in and get me out the same day and was also able to get my service maintenance done and keep it within budget. Thanks so much!
Tom
Jan 31, 2023
5
Great Service and honest technical team. I have been going there for more than five years, and the quality of the service, time, and experience is getting better
Param Kompella
Jan 31, 2023
5
Look no further. The staff is super friendly and they take the anxiety away from purchasing a vehicle. The GM Jim is the friendliest gentleman I have ever met. Look no further.
Lee
Jan 31, 2023
4
very friendly and good service, and thanks for answering in spanish
Glenda Perez
Jan 31, 2023
5
This place is amazing service staff is very helpful, and the sale staff was awesome I bought my girl her car here and this guys still take care of me!! Any time I have to get work done on my car i take it to this guys
George
Jan 31, 2023
5
We bought our first car from Autonation Toyota Leesburg (ATL) in 2017 and the service we received was fantastic, from servicing to financing. In 2022, we needed a second car and ATL was certainly our go to. Partrice Zunon-Kipre attended to us this time around. He is very nice and talked us through a range of options that match our needs. He kept in touch with us until we took delivery of the vehicle and continued to message to be sure that we are satisfied with our purchase and if we needed any help or have any questions. I will recommend this place to anyone. Everyone there is friendly, the atmosphere is nice and the place is neat. Many thanks to Partrice again for all his help so far.
Victor Irorere
Jan 30, 2023
5
No issues and service price was as discussed prior on the phone.
Kyle Dumouchelle
Jan 30, 2023
5
Mohammad was a great salesman. He was very helpful and knowledgeable about the car I was interested in. He was very friendly and easy to work with.
Isabel Merchant
Jan 30, 2023
5
All went well, everything was finished earlier than anticipated.
Ibrahim Alić
Jan 30, 2023
5
We bought our first car from Autonation Toyota Leesburg (ATL) in 2017 and the service we received was fantastic, from servicing to financing. In 2022, we needed a second car and ATL was certainly our go to. Partrice Zunon-Kipre attended to us this time around. He is very nice and talked us through a range of options that match our needs. He kept in touch with us until we took delivery of the vehicle and continued to message to be sure that we are satisfied with our purchase and if we needed any help or have any questions. I will recommend this place to anyone. Everyone there is friendly, the atmosphere is nice and the place is neat. Many thanks to Partrice again for all his help so far.
Victor I
Jan 30, 2023
5
Good place and helpful employees!
Said Yosin Burkhani
Jan 29, 2023
5
It’s super easy to schedule maintainable appointments. They also finished faster than expected which was helpful since I waited for my car.
Joey Eastman
Jan 29, 2023
5
Service is great! Helpful employees.
Said Yosin Burkhani
Jan 29, 2023
5
From the managers and sales staff to the finance office, everyone was a pleasure to deal with. I got a great deal on a new rav4 hybrid, it wasn’t over sticker like a lot of other places.
Toyotafreak
Jan 29, 2023
5
The team was very friendly and welcoming. Zach was great in finding the perfect car for me.
Cam
Jan 29, 2023
5
Dealership was very fair and efficient with my recent service visit. Nate in sales also help go over some of the features of my vehicle that I did not understand.
Sarah
Jan 29, 2023
5
Great working with Zach. He made sure car was ready when I got there and was smooth throughout the process. Recommend him to everyone looking for a car.
John
Jan 29, 2023
1
I was overcharged for the granted price. I was told by the service advisor this afternoon that my price match could be done. Then I was overcharged and not given the price match after waiting over two hours for a tire rotation and oil change.
Chris
Jan 29, 2023
5
George in sales was great to work with. He was very friendly and overall very nice to deal with. I will be back to purchase another car for my dad and I will work with George
Cesar
Jan 29, 2023
5
My recent visit to service department went great. I am in for an oil change and they got me in and out in a very reasonable time.
Cam
Jan 29, 2023
5
Zahedur was very helpful in purchasing my new Tacoma! Thank you!
Tyler Pelfrey
Jan 28, 2023
5
Great place good service 👍
Thomas Gingell
Jan 28, 2023
5
Great dealership 5* service and knowledge of inventory is great. Great sales people and Finance people
Sharon Carpenter
Jan 28, 2023
5
Good service, helpful staff
Peter Tydie
Jan 28, 2023
5
Professional staff and excellent service
Gill Tydie
Jan 28, 2023
5
Had a great recent visit with Nazir. Everyone at the dealership was very friendly. I purchased a preowned vehicle. Kam in finance was very helpful and transparent.
Thomas Anderson
Jan 28, 2023
5
We were, are and will be there due to the best Man Bryan Dorsey and his team , who always take an extra step to make customer satisfied and happy.
K.S.SODHI
Jan 28, 2023
5
I always feel at home when I bring our Toyotas in for service. Everyone is so nice and helpful. We have been leasing RAV 4's for years here. Thanks, John
John Feist
Jan 27, 2023
5
Awesome service advisor-his name so MOE go see him, you will be thrilled Most recent visit with Cameron was excellent on 1/26/23
Ajay Dhillon
Jan 27, 2023
5
This staff is amazing, specially the finance And the new car manger, I really recommend you guys see Rick and Charlie they got me the best rate possible for my girl’s friend car
George Sierra
Jan 27, 2023
5
Nate Burgette of Leesburg Toyota made my new Truck purchase easy. Excellent communication and follow up. From sending me truck inventories, answering all my questions, he made the whole transaction super easy. I would definitely recommend and use Nate again. Thanks AutoNation Leesburg Toyota.
TacomaSteve
Jan 27, 2023
4
AutoNation makes it easy to make an appointment for service Their waiting area is very nice. If you prefer, you can ask for a ride some place too. Staff is friendly and helpful.
Sapphire
Jan 27, 2023
5
Great job! Dealership purchased car. They were fair and fast.
Lee Marshall
Jan 27, 2023
5
It was the best buying experience in my life! I have got a brilliant car and outstanding service! Thank you so much!
Yaroslav Bugaev
Jan 26, 2023
4
Thank you to Mr. George Sierra Garcia for helping me purchase a beautiful vehicle for my wife. This young man was very knowledgeable on the vehicle and understanding on my budget. If you are going to buy a vehicle from this dealership you must go through him. The worst part of this experience was the sales managers and their hidden agenda. They offer you an "option" to have a appearance & windshield protection that cost $639, a door handle protection for $488 and window tinting for $799. This is not an option when buying a new car, instead when sitting down negotiating the price they inform you this has already been added to the vehicle. I recommend Mr. George Sierra Garcia because after finding out this misleading information, he still managed to hit my target number. I believe he took a hit on his commission but I'm not sure. Thank you Mr. George Sierra Garcia, you are a good man.
Lawrence Baranski III
Jan 26, 2023
1
Charges way more than expected. I did a key fob replacement. I found the same genuine parts from other Toyota dealer which cost $170 to $250, they charged $302 plus $366 for programming also a misc charges(unknown) of $65. Finally, I paid $740 for that key fob only (no key blade included). Pretty sure it's over charged and very disappointed with it. Never ever go there again! 😱
Kanzo Sin
Jan 26, 2023
5
Excellent sales team, excellent Service team, one of the few dealerships where they treat customers excellent not only when selling a car but when there is a fault or problem. 100% recommended. Great working with Kam in Finance. Felt like I was working with a long time friend.
Franco Deoliveira
Jan 26, 2023
5
overall - service is great- Everyone that I came in contact with helped me and if I had in question- they directed me where to go for help
Shirley Mcintosh
Jan 26, 2023
5
Nazir was wonderful, very helpful and knowledgeable.
Miguel Soto
Jan 26, 2023
5
Excellent service from this dealership. My 21 year old son was able to negotiate his first car purchase with ease and no pressure. Salesmen, sales managers, and finance process went flawless. Highly recommend this dealership.
Thomas Staley
Jan 25, 2023
5
One of the best dealership in Virginia..Mohamed Mansour guided me very well.he updated me with everything. Kam in finance was great as well. I am fully satisfied with this dealership.
Abdul Rehman
Jan 25, 2023
5
Great sales department. Bought several cars from this dealership and every time these people treated me we respect
Fuad
Jan 25, 2023
5
This was the easiest dealership I have worked with. I was in and out in 2 hours. The entire team was efficient but also made sure that everything was covered at the best price in town. I recommend anyone to go see this dealership.
Douglas
Jan 25, 2023
1
Waited 2 hrs when we had appointment .There were not enough miles on the vehicle for an oil change or tire rotation. They inspected it. So what took so long???? We were told it would be ready in 11/2 hrs and told to check back No one was at the desk when we went back but our paperwork and key were. The lady a few seats down would not help so we waited.
chris S
Jan 24, 2023
5
This was the easiest dealership I have worked with. I was in and out in 2 hours. The entire team was efficient but also made sure that everything was covered at the best price in town. I recommend anyone to go see this dealership.
My T-mobile
Jan 24, 2023
5
Easy people to deal with. Most of the sales team is the same I dealt with 5 years ago
Rick Turk
Jan 24, 2023
5
This was the easiest dealership I have worked with. I was in and out in 2 hours. The entire team was efficient but also made sure that everything was covered at the best price in town. I recommend anyone to go see this dealership.
Douglas
Jan 24, 2023
5
Great people...great service...Sales people are professional and knowledgeable The service department is excellent as well. I would recommend this place heartily to my family and friends.
Thomas
Jan 24, 2023
5
I was treated like family. Jorge was one of the nicest sales people I have every worked with, and the sales managers were just as great
Mustang sally
Jan 24, 2023
5
Purchased multiple vehicles from Autonation Toyota Leesburg. Jorge, Patrice, Nazir, Bryan Tate and many more I've had the pleasure to deal with over the years.
Mohan
Jan 24, 2023
5
Met Nate when browsing during an oil change. Totally professional, not pushy at all - in fact, he answered all my questions about the new safety features and made me comfortable enough to ask for a test drive. Roll the tape forward an hour and I?m driving home in my new Camry XSE !! Better than market for my trade too!!
Matt R
Jan 24, 2023
5
Best service, will come back again , fast in and out , one price no haggle, Nate was the best car salesman
Mark T
Jan 24, 2023
5
Quick and easy in and out in one HOUR! The sales staff was over the top. It’s the first store that a manger actually greeted me at the door of the dealership
Mabel Walsh
Jan 24, 2023
5
Friendly staff that is always eager to help! The managers go out of their way to make you feel welcome and follow up on your experience even when the sales team is perfect. Very welcoming and helpful.
Kris
Jan 24, 2023
5
Purchased several vehicles at Leesburg Toyota, great customer service and very knowledgeable about his vehicle . I reserve the vehicle with no mark up. I will referral all of my family and friends
Jorge gonz
Jan 24, 2023
5
The new car buying process was smooth. The price was very good. They did not add any premium price over the MSRP Unlikely other dealers. Finance did not push to sell their product. Overall I like to support local business. I used their service from last 15 years without any major issue. I recommend AutoNation Toyota
Hashmi Sameera
Jan 24, 2023
5
Always had the best experience in AutonationToyota Leesburg. Bought 3 cars from there and service all my vehicles there.
Goksel
Jan 24, 2023
5
We have always had a pretty good experience over the years with this dealership. From sales to service, whether we buy a car, just browsing or need service repairs, the team has always delivered.
Elle Rosales
Jan 24, 2023
5
George was awesome very nice guy helped me out he told me with my car and told me where to go, I really recommend this place everyone is so nice and friendly 10/10
Chris chong
Jan 24, 2023
5
Been servicing my corolla for past several years with Kristin. She is great, always takes care of me and very friendly, and gets me in and out pretty quick. I've purchased 2 cars here with Jorge and he too is very helpful. Overall, I love this dealership and will always come here for my auto needs.
Cesar Gonzalez
Jan 24, 2023
5
I had a great experience with the recent purchase of my Toyota. The staff were very friendly and welcoming. They were very patient with the entire process. Highly recommend the staff here.
Anushma Ashfakh
Jan 24, 2023
5
I got a Subaru Crosstrek This place was amazing I recommend everything come see Charlie and Kam in the finance department they got me the best rate possible, and Jim the GM was wonderful and super accommodating
Angela foster
Jan 24, 2023
5
Receiver best customer service ever from sales person Mr. Salek. He is very professional and very friendly. He listened to our car buying criteria and the. He let us drive three cars to choose and we were able to choose from there. He kept us upto date about buying process and answer all of our questions. He made our decision making car buying process easier.
Abul Tareque
Jan 24, 2023
5
I have been very pleased with Jorge Gonzalez. I have bought several times with him. He provides excellent customer service. He is an amazing and. Sting sales person. Christine Knoell
christine knoell
Jan 23, 2023
5
Had a great experience here! Highly recommend
caroline j
Jan 23, 2023
5
Met Nate when browsing during an oil change. Totally professional, not pushy at all - in fact, he answered all my questions about the new safety features and made me comfortable enough to ask for a test drive. Roll the tape forward an hour and I’m driving home in my new Camry XSE !! Better than market for my trade too!!
Matthew Ryan
Jan 23, 2023
5
We have purchased six cars from Autonation Toyota in Leesburg, Va over the years and have been pleased with our experience each time.
L Andreyko
Jan 23, 2023
5
Hani Hamwi was extremely helpful and knowledgeable about the products and the process, it was a pleasure to work with him; his customer service is superior. We will definitely be bringing our business back to AutoNation Leesburg. Thank you!
Karimah Al-Helew
Jan 23, 2023
5
I purchased my RAV4 here and had a wonderful experience! My salesman Nate Burgette was very patient and answered all my questions and never pressured me. It was my first time buying a car so I was very nervous but he explained everything and I am so happy!
H BUR
Jan 23, 2023
5
Everyone is very friendly and professional. They will do everything they can to make the best deal possible
Charley Gingell
Jan 23, 2023
2
Extremely disappointed that my car has had a tire issue since March 2022 and nothing was said to me. My service agent yesterday actually showed me pictures and reviewed the issue. He told me previous service had shown feathering and alignment issue which was NEVER mentioned to me. Car has 27k miles on it. After service yesterday tires are in the red for wear and was not prepared to shell out over $1k for tires. Extremely disappointed in past services, but very thankful for a helpful service person yesterday.
showdogs77
Jan 23, 2023
5
He sold me a Corolla HB took care of me
Mejghan
Jan 23, 2023
5
Great service, Chris D was very helpful! Highly recommend them as they always are more interested in the customer and treat them well. Lots of options given, not pressured into anything
Jasonnn
Jan 23, 2023
5
Best dealership awesome customer service positive attitude and good people very reliable and respectful
Jeremy
Jan 23, 2023
5
I enjoyed my purchase. Jorge Gonzalez was very knowledgeable and helpful. He found me the perfect car for me. He was very friendly. I will keep coming back to Auto Nation and Jorge when I need to buy a car. Thank you
Yarmi Vidal Horscheck
Jan 21, 2023
5
Great dealer to buy from, highly recommend Mohamed Mansour. I?ve been to dealers all around the DMV and this was a breath of fresh air.
Thomas staley
Jan 20, 2023
5
Bought my C-HR at Toyota of Leesburg and ordered a bed mat for the trunk. It's perfect and the service was excellent!
Shay Sanders
Jan 19, 2023
5
Check Engine Light … able to analyze the problem and provide a corrective solution
Nicholas Hinko
Jan 19, 2023
5
I had a very good experience with Auto Nation at my last 2 visits. Everyone I dealt with especially Cameron was very helpful! I will definitely use your services in the future.
Leanne Cummings
Jan 19, 2023
5
What a wonderful team.
Chris Ericksen
Jan 19, 2023
1
Poor service department, they are money hungry they will try to up sale you the whole way. I called about a repair quote they want to up charge for checking unnecessary things and won’t give you quote price for labor/parts. After calling multiple Toyota dealers this is the only one that had seemed to have a issue. Absolutely horrible customer service. Do not go here!!! Leesburg does not deserve your business stay away..
Steven Silveira
Jan 18, 2023
5
Very efficient yet friendly. They were able to complete the checkup quickly.
Charley Schaefer
Jan 18, 2023
5
Excellent customer service, great staff thank you Toyota Auto Nation
Mudher Al-Issa
Jan 18, 2023
4
We came to test drive a specific car and it was ready for us when we arrived at the dealership. Everyone was professional and courteous. We were out the door with our new (used) car within about 2.5 hours. Good overall experience at Autonation Toyote Leesburg. Thank you!
Rick Sandlin
Jan 17, 2023
5
Great place to buy a car.
Kamrul Ashfakh
Jan 17, 2023
5
I was pleasantly surprised with George?s knowledge of the inventory and the specific vehicles that I wanted to view. He made the process very easy and was very personable. I came in with my own pre approval rate from my bank and they were able to match it and offer a lower rate as well with different payment options. It was a very smooth transaction and I would highly recommend George!!
Tracy
Jan 17, 2023
5
Kamrul was amazing, he accommodated us to everything we needed. I would definitely recommend him to anyone who’s looking for the perfect car.
moonthaha choudhury
Jan 16, 2023
5
Kamrul was a pleasure to work with!
Syed Ali
Jan 16, 2023
5
Courteous and prompt service.
RL Wittwer
Jan 16, 2023
2
dealership replaced driver mirror but mirror could not be adjusted and faced the ground. Had to return to the dealership and wait an hour for them to install it correctly.
Mitch11
Jan 16, 2023
5
Bought a car recently from this location and was extremely happy with the services. I got a new a RAV4 for my family and an amazing deal. I really want to thank financing because Kam made it super easy and I will recommend to my friends and family!
Shabana Nooruddin
Jan 15, 2023
5
Great service. Daniel Carabantes was awesome. He fix a mistake on my bill right away. Great job Daniel!
Jane Redmond
Jan 15, 2023
5
Highly recommended. Admir has been servicing my vehicle for over 5 years and every time I bring my vehicle in for servicing, it has always been taken care of timely.
Benjamin Jazavac
Jan 15, 2023
5
They are really very cooperative and good in nature especially brother Nazir he is really a gentleman and caring guy I want to give him more than five stars ❤️
Sajjad Butt
Jan 15, 2023
5
We recently purchased a new vehicle here and the service was impeccable. Patrice was wonderful and the entire staff was extremely knowledgeable and very pleasant to work with. We would highly recommend.
Karie Gladstone Griffin
Jan 15, 2023
5
AN Leesburg was fantastic. From Bill the manager to Patrice the salesman to Tom the finance guy... it couldn't have been a smoother, non pressure experience. And here's the kicker: AN Leesburg doesn't just drop you once you sign on the dotted line. I bought a used Jeep. It's outstanding, and I love it, but it has a few issues. There's no way any dealership could possibly keep up with and even know about all the issues that might be present in all of the used cars they manage. But some places, while attentive and helpful in trying to get your to buy, ignore you or worse, charge you up the wahzoo for any repairs made after the sale is complete. AN Leesburg isn't like that. They are working with me to get the Jeep right, all on their dime so that I'm satisfied. Seriously, this is a unique place to shop. I'd make the hour drive again in a heartbeat.
Wayne Batson
Jan 14, 2023
5
Service was good. This is my second time purchasing a vehicle from here. Would definitely recommend.
Nancy Martinez
Jan 14, 2023
5
The staff treated me very well on my recent purchase. Process was smooth from beginning to end. The sales team went above and beyond. Kam was very professional and helpful with all the paperwork. Highly recommend!
Christopher Clark
Jan 14, 2023
5
AN Leesburg was fantastic. From Bill the manager to Patrice the salesman to Tom the finance guy... it couldn't have been a smoother, non pressure experience. And here's the kicker: AN Leesburg doesn't just drop you once you sign on the dotted line. I bought a used Jeep. It's outstanding, and I love it, but it has a few issues. There's no way any dealership could possibly keep up with and even know about all the issues that might be present in all of the used cars they manage. But some places, while attentive and helpful in trying to get your to buy, ignore you or worse, charge you up the wahzoo for any repairs made after the sale is complete. AN Leesburg isn't like that. They are working with me to get the Jeep right, all on their dime so that I'm satisfied. Seriously, this is a unique place to shop. I'd make the hour drive again in a heartbeat.
Wayne Batson
Jan 14, 2023
5
Sayed made the deal quite simple and very friendly approach with no typical sales pressure
Michael Barbaza
Jan 14, 2023
5
This place is fantastic. I was recently helped by a gentleman named Kam, and I had a great experience. If you are in the market for a new vehicle, I highly recommend coming here, and asking for him!!!
Jason Low
Jan 13, 2023
5
Never knew car buying could be a good experience until I came to this dealership. Everyone was very kind and walked us through a very smooth process. I feel like I even made a friend or two. I really appreciated how detailed Kam was with his financing approach as well. He seemed to really care about us and treated us extremely well while giving us an amazing deal. We will recommend to friends and family and are excited about our brand new Camry! Thanks again AutoNation Leesburg for a great experience and not having us sit there for hours on end :) much appreciated
Harleen S
Jan 13, 2023
5
Overall had a great experience! Everyone was very friendly and attentive. Highly recommend working with Patrice and Kam in finance.
Hajuri Khadka
Jan 13, 2023
5
Awesome experience. Very straightforward buying process.
Brad Anderson
Jan 13, 2023
5
I had a great experience purchasing my rav4. They treated me like family. Rick and Kam went the extra mile to make sure I was happy with everything.
Bader Bader
Jan 13, 2023
5
Customer service here was great! Kam was especially super helpful with the financing aspect of things!
Anthony Howard
Jan 13, 2023
5
I use the service department in Leesburg for all my auto service needs. They are professional and do great work!
rescue14
Jan 13, 2023
5
I always come to Toyota to get all of my service work done, I couldn’t imagine going anywhere else. The staff is always kind and attentive and there’s never any hidden fees or overcharges. Just good quality work everytime.
Jade Gordon
Jan 13, 2023
5
The purchase experience was great. Excellent customer service. The necessary repair was disappointing but also included excellent customer service.
Shirley Ali
Jan 13, 2023
5
Take my car in regularly and never have a problem. My advisor is always pleasant and friendly. Thanks for keeping my car safe and running well.
Justin Smith
Jan 13, 2023
5
Easy check-in process for my service appointment. Decent waiting area. Service was done quickly.
Pasi Vorimo
Jan 12, 2023
5
Great Service
Nando Ciciliano
Jan 12, 2023
5
Our sales associate Nate was friendly and informative. I had an additional question on the vehicle after the sale and he quickly responded with the info I requested. The sales manager Bill that worked with us was great. We had a misunderstanding about the manufacturer warranty and Bill made sure we had a satisfactory outcome. *Read everything about warranty transferral on used vehicles before buying!* The finance associate Charlie was professional and efficient, even though the sale ran well after dealership hours. Overall, a very pleasant car buying experience.
Jennifer Lesko
Jan 12, 2023
5
Comfortable waiting room. Work was completed within the projected timeframe.
kjeanbean
Jan 12, 2023
5
Our sales associate Nate was friendly and informative. I had an additional question on the vehicle after the sale and he quickly responded with the info I requested. The sales manager Bill that worked with us was great. We had a misunderstanding about the manufacturer warranty and Bill made sure we had a satisfactory outcome. *Read everything about warranty transferral on used vehicles before buying!* The finance associate Charlie was professional and efficient, even though the sale ran well after dealership hours. Overall, a very pleasant car buying experience.
Jennifer L
Jan 12, 2023
1
Buyer BEWARE of this guy (Kam Ashfakh) in Finance. I was charged $740 for a Vehicle Care Protection service plan that was never disclose and overcharged in the gap insurance in my opinion. This guy is DISHONEST & SNEAKY.
Walter B Cortez Jr
Jan 12, 2023
1
Buyer BEWARE of this guy (Kam Ashfakh) in Finance. I was charged $740 for a Vehicle Care Protection service plan that was never disclose and overcharged in the gap insurance in my opinion. This guy is DISHONEST, SNEAKY & SLICK and felt like I was taken advantage of just for the sake of GREED & COMMISSION for his own gain. I thought I thought I was walking into a reputable dealership after having bought 2 other vehicles in the past. I went into to buy a 2010 Toyota Yaris for my son so he can have his own transportation to get school. When signing your sale documents be very sure to take your time & look over the sale agreement ad that's what I FAIL TO DO. I have tried talking to someone about this matter but NOBODY has called me back. It's funny how they GHOST you after they make the sale. I the customer very DISAPPOINTED.
Walter Cortez
Jan 11, 2023
1
This is the worst place I’ve ever been for service. Estimates for service are always inflated, dishonest, and not well-explained. They’ve gone as far to try to convince me that my car had water damage after they erroneously removed a fuse. The service rep has a hard time explaining the logic behind her estimates that are always 3x the cost of the initial quote. Take your vehicle elsewhere for service, or just fix it yourself. Toyota’s support for dishonest and low quality service is at an all-time high.
Roderick Little
Jan 11, 2023
5
I would like to thank Mr. Rasim Mammadov and his team with exceptional customer service they provided to me and my family. I was shopping around for last 20 days, but finally got really good deal here at Leesburg Toyota. They are knowledgeable and professional, thank you guys for your honesty and helping me to get the lowest possible APR.
Emin Mikerdi
Jan 11, 2023
5
Great place to shop! You will be treated as a family.
Cora
Jan 11, 2023
5
Great location, even better staff. Everyone from the manager to the service representative to the salesmen were very kind and helpful while I waited for my oil change. They also have a freezer full of free ice cream sandwiches lmao
Rafay Hasnain
Jan 10, 2023
5
Best place to service your vehicle and buy a vehicle
Patrice Andre Zunon-Kipre
Jan 10, 2023
1
To be honest, I asked for an alignment. For the second time. The Wheel is still off. And during the safety inspection they told me that i need breaks. Ok, I will take care of that on my own. Can we get back to the alignment? 150 bucks. ??
Kevin O'Donnell
Jan 10, 2023
5
I want to commend AutoNation Toyota Leesburg and especially their General Manager (Jim). We needed to resolve some service issues and Jim took the initiative to reach out to us, quickly gather the information and then go beyond our expectations in resolving the issue. He was very professional and courteous. It is rare that an auto dealer works so hard to ensure that their customers are happy. We certainly appreciate it and would recommend this Toyota dealership.
Franco Posa
Jan 10, 2023
1
Just Awful customer service from the service department!. I waited 3 hours for oil change and tire rotation. I had to find someone to close me out. My advisor was at lunch. It never changes at this place . This was the last time I will have my car serviced. I will never buy a car from this dealership. Your advisors never look up and acknowledge customers in a friendly manor. It feels like you are bothering them. This is not the first time this has happened to me. Enough is enough.
Lou Marrama
Jan 10, 2023
5
AutoNation Leesburg are good peeps. They worked with us on finances, helping us get the most out of a trade-in. Patrice is one of kindest, gentlest souls you could ever want to meet, and he gave my wife and I space to make a good decision without any pressure. Bill the manager wanted to make sure we were happy and threw a few bennies into the deal. The financial process was a breeze with Thomas, alas I’ve forgotten his last name, but he was a Scottish fellow… anyway, very conscientious and helpful. Loving my new Jeep. Soooo worth the hour drive!
Wayne Batson
Jan 9, 2023
5
Purchasing from autonation was the best decision I have made when it comes to purchasing cars. Autonation was the only dealership in at least 50 miles that was still selling new cars at MSRP during the car shortage and because or that they have earned themselves a customer for life. Finance was quick and I was in and out in about an hour from the test drive to the actual purchase.
TECDEX
Jan 9, 2023
5
Very honest, very quick, and very responsive. Great service!!
Adam Rabinowitz
Jan 9, 2023
5
Excellent and timely service provided by both Bryan and Moses. Kept me informed and delivered the car back to me at the expected time. Bryan and Moses are the reason my family and I always take our Toyotas to Toyota of Leesburg. They are excellent service providers.
Ramrod01
Jan 9, 2023
4
The service has always been good, but not always timely. We were given to understand that the wait time for state inspection would be under an hour because they were not busy that day. It was, in the end, close to two hours. If we had known that, we might have made it a drop. Credit to Bryan, however, for noticing and doing something to expedite the situation.
Priscilla Mcsweeney
Jan 9, 2023
5
AutoNation has great customer service and they make sure they put their customers first. I would 100% recommend this dealership before any other Toyota dealerships!
Taylor Lucas
Jan 7, 2023
5
Awesome experience
Mary Ellen Jozwiak
Jan 6, 2023
1
I bought a brand new 2021 hybrid Sienna there last year. The buying process wasn?t all that either but it wasn?t near as bad there service department is. I?ve been 3 times and all 3 times it has been horrible starting with their phone system, good luck getting a hold of your service writer, you will learn to leave a message and wait for hours for a call back, when that happens you will need to learn to continue call them back over and over. 2nd prepare your self to hear a bunch of lias about we?re sorry this happened that happened, gets old hearing the same Lisa over and over, especially there service writer Chris, I highly recommend you stay far away from that service writer unless you liked being laid at and ripped of. This dealership is not a place you want to give your business to when there are other decent and reliable service center around. This dealership knows that the other Toyota dealership are far away and customers are not likely to go that far so for that reason they basically do what ever they want to the customers that try there luck there. Customers are not the only ones they treat badly but employees to. This dealership is short handed with employees in every department compared to other dealership are , I know I?ve been there I made the move after 3 strikes with them and vert happy I did decide to move on. If you decide to give this dealership a try you will end up like I did and find your self with aggravation and less money in your valet then the other decent dealerships. Good luck.
Taner Sahin
Jan 6, 2023
5
This was my first time dealing with a dealership for purchase of a new car in all my 30+ driving years (I've always purchased used to save $). With COVID used car prices are still inflated 2 years in, so makes a bit more sense to go new. The sales guys over at Leesburg, VA AutoNation were pleasant to buy from. No high pressure, no surprise costs, and they were patient and willing to listen to me despite my hemming and hawing about spending 40k on a vehicle. Because new inventory is still down, they were also willing to shave a bit of the price for features on the in-stock Tacoma that I wasn't necessarily looking for. A pleasure to deal with Nate B. and Jim S. Keep it up. Thanks!
Jason
Jan 6, 2023
5
I have received excellent care from Toyota in Leesburg, this time and every time.
David Fuchs
Jan 5, 2023
1
I had an 8:45am appointment for a 30,000 mile service. It wasn’t finished until 3:45pm. I was told it would be ready by 2:00pm at the latest. This is after coming in a week earlier and being told that they wouldn’t have time to do my service despite me having an appointment. This service also cost me $347.83. I would not recommend this place to my worst enemy. Now that my complimentary service appointments have ended I won’t be back.
Dylan Milbourne
Jan 4, 2023
5
I had a very dramatic introduction to AutoNation Toyota, when my radiator gave up the ghost in the service bay as I arrived. I initially went to AutoNation, because I wanted a service center closer to my home. I intend to stick with them because they worked with me, explained all costs very clearly (I am a retiree), and did the work on several issues over a few days. They did a great job. I was impressed with the way they communicated with me during the process. Overall I found AutoNation in Leesburg, a pleasure to work with, and enjoyed getting everything I needed done in a timely manner, and with really great customer service.
Janet Warren
Jan 3, 2023
5
Sales person, George, was happy to help. He was able answer my questions and provide good customer service. Financing person, Thomas, was easy to work with and made it a smooth buying process.
Melissa D.
Jan 3, 2023
4
Mr. Walsh was very helpful from the moment I walked in. Even though it was a very cold and windy day, the associate did everything as requested. Overall, it was a good experience.
misael santamaria
Jan 2, 2023
5
Thank you Ash Islam for helping me purchase my new Toyota Hatcback. Your service was exellent!
Tafadzwa Mutswiri
Jan 1, 2023
5
Bryant Tate, the salesperson who helped me, was very sincere and helpful. He helped me set up all of the electronics of my car. They give the best interest rates when it comes to financing. Overall, I am very pleased with my experience at Autonation Dealership in Leesburg.
Water Color
Dec 31, 2022
5
Admir and his staff are really good when you take your car for service - every time!
Deepak Pal
Dec 30, 2022
1
I bought a brand new 2021 Toyota Sienna at this dealership. I had a couple service issues that I had to take it in for repair this month. I dropped my vehicle off there around late afternoon with Chris the service writer. It was around noon the next day and I still haven?t heard anything yet when I was told I would. So I called Chris around noon and he didn?t answer so I left a message. After speaking to Chris about the status of my car he told me that the news wasn?t good and that I needed a head gasket and that the technician was writing up an estimate and that he would get right back to me. It was now around 5 and he still hadn?t got back to me about an estimate, so I had to call him again and again I had to leave a message. This time Chris texted me , really a text? What kinda a service writer would text and not call there customer about what they need. He went on to tell me that all my issues were related to the bad head gasket and that this type of a job was time consuming and that he couldn?t get to it for a couple days and that I could take it elsewhere if I wanted. This told me that this place likes quick fixes, meaning gravy jobs in the automotive business, sad thing is Toyota isn?t much better at this location either as I had some warranty issues last year with this dealership and there service department. You don?t have to tell me twice, so I took Chris?s advice and took it elsewhere as there not the only Toyota dealership in town. Basically they will take your money and sell you a vehicle and repair your vehicle if it?s a quick gravy fix but anything that?s time consuming and not profitable for the dealership they basically turn there back on you. I don?t know about anyone else but I don?t need to do business with a place like that when there are so many other decent automotive repair shops out there. On a final note, if you decide you?re Going ti give this dealership a chance and get burned, don?t say I didn?t tell you so.
Taner Sahin
Dec 30, 2022
5
It was a wonderful experience. Everyone that I came in contact with was very helpful and May the process run smooth. I have very happy with my purchase.
Myra Robinson
Dec 30, 2022
5
Nate, Kam, Bill & Jorge were all amazing! They were so considerate and worked with my situation to help me find the best deal. They were so customer oriented and made me smile throughout my entire process. As I was leaving, they rang the bell and the whole dealership clapped for me on my new purchase, it was so heartwarming!
Iman Shammet
Dec 30, 2022
4
I can?t rate quality of repairs yet. The scheduling of repairs has been easy tho. The sales staff and finance manager were great as well. Nobody was pushy or overbearing, but did address all of our concerns and ensured the process of my son buying his first vehicle was as smooth as possible. My only complaint is the time it took to get everything done, about 4hrs in the dealership.
David Deanda
Dec 30, 2022
1
To keep along story short, don’t waste your time and money at this horrible dealership and there service writer named Chris who is a con artist as well as there service department . I made that mistake with both, one by buying a brand new van there and two by taking my van there for service and got burned at both places. Don’t think for a minute that this dealership and there service department cares about there customers or there employees for a minute, if they did they wouldn’t be short handed with employees in almost all areas and customers. Before you make the mistake I made with this dealership, I highly recommend checking with the other Toyota dealership first before you go to this dealership and be disrespected, ripped off, and constantly be lied too, if you do try your luck with this place, don’t forget, don’t say I didn’t tell you so too you’re self.
Taner Sahin
Dec 29, 2022
5
Kam’s a great professional helping out with the finance and makes the process very smooth and efficient and got us a great rate.
Adam Studd
Dec 29, 2022
5
Very good experience buying new car. They have everything ready when I got there; all the paperwork was done efficiently. They have new plates ready to go once you are done buying.
Theresa V.
Dec 29, 2022
4
It was a good experience. The wait time is minimal and the customer greeting was great.
Ravi
Dec 29, 2022
5
Patrice is an amazing sales man . No pressure and he just tell you the truth and let you decide yourself
Assefa
Dec 29, 2022
1
Try to call them and try to get to talk to someone from service department - it's impossible. They don't answer the calls/voice messages, don't e-mail back. They will charge you for services that they won't perform on your vehicle and can't provide documentation for it to prove, worst customer service ever. Staff and managers need serious training at this location.
Hannah K
Dec 28, 2022
5
Highly recommend. AutoNation Toyota always takes care of all my car needs. The staff is professional and explains everything thoroughly. Go see Mohammad S!
Sana Salek
Dec 27, 2022
5
They were very attentive and diligent with excellent treatment
Luis Figueroa Santos
Dec 27, 2022
5
I was amazed with outstanding service
Tural Chiragov
Dec 26, 2022
5
Jorge nos ayudó en la compra del carro, tuvimos buen servicio de parte de él
Rosa Valenzuela
Dec 26, 2022
5
Louis was a great team lead for the service department. He was in constant communication, set expectations did not over sell services but was able to find a safety issue on my daughters car. I had a great experience using this dealership and notice a different experience from 3 years ago.
Danny Forrester
Dec 26, 2022
5
Jorge me dio un buen servicio, nos explico cada paso en la compra del auto
Justo Pablo Reynoso Larosa
Dec 26, 2022
5
Awesome buying experience. Great team, very helpful. Thanks!
Iashraf
Dec 26, 2022
5
Excellent and , the service was great! The seller guy help me a lot and he is really good seller!
Jose Argueta
Dec 26, 2022
5
Mohammad was knowledgeable and very patient. Great customer service
Imran Salek
Dec 26, 2022
5
Easy to schedule service, courteous customer service staff who only scheduled what was needed for my vehicle. The work done since I bought the car in 2020 has been great! Now at 45,000 miles I will continue to take my Rav 4 hybrid to them because I have confidence in their work and not overcharging me.
Karen Showalter
Dec 25, 2022
5
My sales associate, Nathan Burgette, was extremely helpful, honest, and responsive in assisting myself throughout this process. Buying a car can be difficult, especially with so many dealerships these days being unreliable and untrustworthy. But I would highly recommend Nathan Burgette at AutoNation Leesburg to anybody looking to purchase a car.
Luc Wilson
Dec 24, 2022
5
Very good experience. Got the car and deal I was looking for.
Hassib Amiryar
Dec 23, 2022
5
Bought a 2023 Highlander at AutoNation Leesburg VA. Zack and the whole team at AutoNation made the buying process easy and straightforward. We only had to wait a few weeks for the Highlander with the specs we wanted to arrive, and it was easy to reserve it and conclude the sale upon arrival. It was detailed, prepped, and ready when we showed up. The finance team got us a very competitive interest rate, and were able to tailor the extras we wanted to stay within our budget. No high-pressure at all. It was a great buying experience and we are really enjoying the car.
Richard Bensinger
Dec 23, 2022
5
Excellent service every time. I don't take my cars any where else.
Forrest White
Dec 23, 2022
5
Mr Jorge Gonzalez was amazing, excellent service, professionalism. Experience defines him!
rebeca valladares
Dec 22, 2022
5
The Manager of Toyota Leesburg James Stigliano and Bryant Tate the sales person as well as Hani Hamwi the accountant were a fantastic people to deal with when buying a car. Very helpful and informative. Would highly recommend talking to them when looking for a car. Their communication was great, and the car I went to look at was even better than described. It was my best ever experience at a dealership “ James Stigliano was outstanding to deal with. I couldn't be happier with my purchase. I'm directing all family and friends to Toyota Leesburg Car Dealership Sales first before shopping for a vehicle anywhere else." Thank you James Stigliano and the whole team.
Abdullah Faraj
Dec 22, 2022
5
I recently visited AutoNation toyota for the first time. The service was excellent. Was assigned to Mr. Meghanne in the service department. To my amazement, he was the service coordinator on my previous vehicles in the past. He really treats each vehicle like it is his own and will give you genuine advice on the best and most practical options to service your vehicle. As long as he is in the service department, he will ensure that my vehicle gets the best possible service considering the budget in a practical way. Way to go AutoNation, I'll definitely be back to service my vehicles at your location.
Anthony Griffith
Dec 22, 2022
5
I bought a used vehicle here. It was a great price. Gene was a huge help in me making my decision to buy from this company. Give that man a raise!
Tina Goodlow
Dec 21, 2022
5
Sayed was a fantastic help. I called multiple times to try and make sure the car I wanted was in stock and he kept me informed and was always willing to help me out. Made sure I was taken care of!
Matthew Dickson
Dec 21, 2022
5
Ask for Mohamed Salek! I’ve purchased my last two vehicles from him and we’ve been so happy with our experience!
Brittney Schuessler
Dec 21, 2022
5
Good easy transaction.
Dale Ward
Dec 20, 2022
5
Nice experience. The guy who checked me in and out was awesome. He gave me good tips about car buying
Virginia Bautista
Dec 20, 2022
5
Great customer service staff was friendly place was really clean
Robert Klotz
Dec 20, 2022
5
20k service and they fixed a undercarriage rattle. It was nice not to get the usual "we can't reproduce the problem". Thanks.
Steve Gray
Dec 19, 2022
5
Great service center Carlos was really helpful with keeping me informed about my car I would recommend this place to get ur Toyota worked on great staff friendly and kind
Robert klotz
Dec 19, 2022
5
I can’t speak highly enough about the sales team at AutoNation Leesburg. I went in to look at a used car - the price was lower than what I had seen online and they gave me a very fair trade-in offer. The best part was there were no hidden fees at all! Just the dealer’s commission at $899 and the rest was tax/title. Probably the easiest car buying experience I could have hoped for. Very happy and will be back when it’s time to make the next car purchase.
Used Car
Dec 19, 2022
5
I have chosen auto nation leesburg because they don’t apply markup which is great. Nazir was my sales agent. A great experience with him making my car reservation. Sending updates about the car status. And answering my email right away. He was so friendly and kind. I highly recommend him and AutoNation leesburg to anyone looking to purchase a car. Thank you Nazir 😊🥳
khadija
Dec 18, 2022
5
it was a pleasure doing business with you all i thank gorge for his time and patience
John
Dec 18, 2022
5
If I could give 100 stars I would, the service at Leesburg was phenomenal. I contacted Gene my salesman late in the afternoon from Baltimore MD over 70 miles away and he said toe "I'm on my way to pick you up so you can get your car". He proceeded to gather all my information and called me back a couple hours later to tell me the deal was done and his driver was on his way. When the driver arrived we rode in the smoothest Toyota you could find. I fell asleep the ride was so nice. Everyone was standing ready to greet the "beautiful ladies from Baltimore ." They made us feel special and my daughter even commented mom feels like we've known them for forever. The atmosphere wasn't stressful like most dealerships and Gene was great. The finance Manager was awesome also Overall great service..outstanding work Leesburg.
angela griffin
Dec 17, 2022
5
I bought a 2002 Z28 Camaro in excellent condition. Patrice was great. I took a 15 mile test drive with him and found the car to be in excellent condition. I finalized the deal and Patrice and his cousin followed me home with the car. He was friendly and went the extra mile to assist me.
Tom McCartin
Dec 17, 2022
5
It was an easy process to get my Camry! Thanks again!
Carolyn K
Dec 17, 2022
4
This dealership offered very competitive price on the market. The salespersons are very nice and friendly, especially Nate. He was very dedicated and walked me through the process of buying my first car. The only thing I would complain is that their emails keep falling into promotion category and I missed the first few ones. Overall, I highly recommend this dealership if you're looking for a new car.
Vanle
Dec 16, 2022
4
Service was done fairly quickly and staff was very easy to work with.
Maurizio M. D'Errico
Dec 16, 2022
5
Excellent service and personnel best in northern Virginia.
Luis Angel Velazquez
Dec 16, 2022
5
Extremely helpful! Thanks Henry for Corolla. Thanks Ian for being happy and helpful. Thanks koons Tysons Toyota largest Toyota on east coast
AG S
Dec 16, 2022
1
If you take your car for service, watch out for hidden miscellaneous fees in your invoice!
Maritza Torres
Dec 16, 2022
5
Very pleasant experience. Sales staff was very knowledgeable and helpful.
Barbara Kropp
Dec 16, 2022
5
Carlos is a customer friendly, knowledgeable with his job. His a highly recommendable to everyone.
Notilem Sarmiento
Dec 15, 2022
5
Saleek goes above and beyond in presenting all the ins and outs for my purchase. I highly appreciate his efforts on communicating all the different and detail aspects for the transaction. I really enjoyed to get my sienna. Kam also make sure smooth financing flow for the purchase
Debadutta Mohajan
Dec 15, 2022
5
Terrific! The beeeeeeeeeeest!
Stokes Tomlin
Dec 15, 2022
5
I love this place. Reasonable dealer and super friendly staff. My sale rep Mohammad did everything to help me. 5+ ⭐️
DAVID NGUYEN
Dec 14, 2022
5
Great customer service , our sales man Sayed Karimi is great !! He?s Professional and knowledgeable
Merly George
Dec 14, 2022
5
I had a wonderful experience here on buying my first Toyota Sienna hybrid . Great customer service , The salesman I was in contact with Sayed Karimi , he’s great !! He’s Professional and knowledgeable. Thank you for all your help Mr Karimi
merly Antony
Dec 13, 2022
4
service reps were outstanding parts department was very helpful but they didn't wash my car
gerard berry
Dec 13, 2022
5
Nathan helped me a lot for the entire process! Very accommodating!!! For the entire staff, thank you guys! Owning my new vehicle was possible!!!
Migzrhey Repasa
Dec 13, 2022
5
Jorge with Autonation was great to work with, very nice, not pushy, good communication. Also greatly appreciate that they are one of the few dealers in the area not charging an absurd markup.
Derek
Dec 13, 2022
5
Jorge did a wonderful job at helping my girlfriend purchase a new car.
Joshua Stephen
Dec 12, 2022
5
Great work, friendly employees, and a nicely stocked waiting room!
Illie B
Dec 12, 2022
5
Just purchased a new Toyota Highlander from AutoNation Toyota Leesburg. Bryant Tate who was my sales representative was very knowledgeable, kind and patient throughout the process. We love our new Toyota Highlander and I would recommend a family member or a friend looking to purchase a car to AutoNation!
Amon Kiprotich
Dec 12, 2022
5
George did a great job today!! Fantastic salesman. I drove from Finksburg, Maryland to buy a car from him. He made the sale very easy and was great to talk to during the financial part. Fantastic experience!!
Paul Cummings
Dec 11, 2022
5
Our sales person was very attentive and help make the process easy.
Salinas
Dec 11, 2022
3
I have super mixed emotions about this place. If they could get organized and train people I think the entire experience would have been/ would be better. I called for two days and could not get through to anyone but a call center. Had to physically take off of work to stop in and give the car I just bought back to them to have work done. Just getting a phone call about the vehicle, that already needed work, has been a struggle. It’s been days and they still have the car. No one has even touched base with me. They do give you ice cream sandwiches and coffee in the lobby though.
Kristy Cusic
Dec 10, 2022
5
It was nice in there help was there when we arrived tland they helped us look for what we wanted.
Karamjot Singh
Dec 10, 2022
5
Mr Ashraff was very helpful & excellent service Was quick , answered all our questions
S R
Dec 7, 2022
5
Had a great experience buying my car here, George as well as the entire staff were super friendly and helpful.
Angela Foster
Dec 6, 2022
5
Jorge was very helpful in getting me my new car! Great customer service!! I highly recommend him and the rest of the staff there
Sonya Amaya
Dec 4, 2022
5
Everyone was professional, courteous, accomidating, and very helpful. They will be my first go to for my auto needs in the future.
Leo Hackmer
Dec 4, 2022
5
I bought a Toyota Tundra TRD Pro from them and it was great! Love the truck and Sayed is a great sales rep for the business. Also Tom the finance rep is an amazing conversationalist and explained all of the add ons which I purchased two. Toyota and this dealership is the way to go for any new vehicle.
Tony Outlaw
Dec 4, 2022
5
Fast, fair, and honest. Great value and terms. Third RAV4 we?ve bought. They did a great job of helping us get the right car in one day.
Mike
Dec 4, 2022
5
It was nice visiting!
lily rahman
Dec 3, 2022
5
I had the most amazing service from mr. Logan moreyra. Phenomenal personality and charisma and very diligent about his work. I was extremely satisfied with the help I received while at autonation Toyota in leesburg. He answered every question I had and gave me all the information I needed. He’s very knowledgeable and was very kind as well. My family will definitely be coming back! He was fantastic!!
Thai Dixon
Dec 3, 2022
5
Justin is a great service advisor and an overall awesome environment
ashraf Islam
Dec 3, 2022
5
Very neat and fast always take care in a way that really matters
Roberto Correa
Dec 2, 2022
2
The boarding process was very smooth, however I've begun to have a bit of mistrust with AutoNation. The last time I was in for major engine work on my Toyota Tundra, the invoice stated that brake pad replacements were needed. After returning home, I removed both front and rear wheels to check the pads. They were at about 70% each. Yesterday 12-01-22, I had the same tundra in for an emissions and state inspection, and they found a fog light bulb needing replacement. Charged $85 for a 5 minute job, and minimal part cost. Just saying, if I realize this to be a trend, I'll not be returning here for service of any kind
Joe Kittka
Dec 2, 2022
5
Great experience walking in there. Nathan Burgette was very helpful in finding a car that works well for me.
Chloe Spence
Dec 2, 2022
5
Great service Zach was amazing and made the experience memorable, highly highly recommended Leesburg Toyota, will definitely return, everyone we have the pleasure of working with was great
Joe Grant
Dec 2, 2022
5
The parts department fast efficient service. I was in and out less than 5 minutes. Great group of people and very patient.
Mike
Dec 2, 2022
5
Great customer service. Tom Walsh was the most easy going salesman that I have ever worked with. Not high pressure like other salesmen I have dealt with in the past. He made sure all of my questions were answered, and anything I needed was handled. I would definitely purchase another vehicle from this dealership. And highly recommend them. Five star.
devilman1962
Dec 1, 2022
5
Easy to reach service department and good customer service. Also liked the flexibility to drop the car for the service.
Vijay Reddiar
Dec 1, 2022
1
🚩 The service that I am receiving is making me question if purchasing a Toyota was a smart decision. I heard Toyota provides excellent service, I guess not in Leesburg. My car is not even 3 years old, bought it brand new off the lot. Now I’m having issues with my trunk door. I had to schedule two different appointments just for them to look at it. They took my car at 9am and told me they will provide updates by 2-3pm. No calls, no updates from my service advisor. I had to call twice and leave a voicemail to find out he went home for the day. An employee told me over the phone they found evidence that it was a user error and Toyota will not repair the issue but have yet to show me any evidence. Went to the store and talked to atleast four different people who couldnt help. It is now day three and still no answers from anyone. Disappointment is an under statement.
Nicole Phan
Dec 1, 2022
5
They had better prices than any other dealer in the area on new Toyotas. Mohamad and Gene were excellent and helpful salespeople. This dealership has a great service department as well.
Nicholas Lardas
Dec 1, 2022
3
They did the service of my car on time. But I would have appreciated it if they preferred to clean my car inside out before handing the keys.
LAK
Dec 1, 2022
5
Cheers to AutoNation! I was blessed to visit Auto Nation today and glad that I met Mr. Rahman to purchase my dream car. What a wonderful service and experience I received from the whole team including Mr. Charlie, Mr. Kam and few others. Me and my family loved their service. Very professional, pleasant and well mannered. Recommend all to check there before you do car buying.
Ami Seraj
Dec 1, 2022
5
It was an excellent car shopping experience, from the moment we walked in, we felt welcomed. Our sales person gave us his undivided attention and made sure we made the right decision for ourselves. Ringing the bell and having everyone celebrate with us was the highlight of our experience.
Elodie Tendoh
Dec 1, 2022
5
Pretty routine maintenance at 5000 mile interval. My adviser Tim was efficient and provided me some information I asked for during the appointment. The in-and-out time was about an hour and 1/2. I think that could have been a little bit quicker. I liked that they wash the vehicle after each service appointment. Waiting area was very clean , did not use any amenities that they offer. Getting an appointment was pretty easy too. I will continue coming here because of the service that they provide.
Robert Gregor
Nov 30, 2022
5
Super helpful staff, Bryant was awesome certainly helped with the process of buying my first car. The entire staff was very supportive and friendly. Definitely a great first time experience :)
Foxtrot 376
Nov 30, 2022
5
It was an excellent car shopping experience, from the moment we walked in, we felt welcomed. Our sales person gave us his undivided attention and made sure we made the right decision for ourselves. Ringing the bell and having everyone celebrate with us was the highlight of our experience.
Elodie Tendoh
Nov 30, 2022
5
My boyfriend and I had a great experience at AutoNation Toyota. We worked with George who was very knowledgeable, and made the experience very pleasant. I would definitely recommend going to AutoNation Toyota for all your car buying needs.
Anna Dreisbach
Nov 30, 2022
1
The reservation staff and service staff are not in sync. For an oil change and gas filler cap repair, I get 1 hour wait from reservation staff (two different people) and when I get there I get "don't know how long. The diagnosis itself will take more than 2 hours". Ultimately I had them do the oil change only. From "it will be ready in two hours", it took them almost 5! The only consolation was that the oil change was free and they gave me a good check up report.
Shashikant Solanki
Nov 30, 2022
5
I got my car there it was nice visit and really recommend this place for buying cars.
Minako Trudell
Nov 30, 2022
5
Great service and Justin Embrey kept me informed of the service that was being performed. Highly recommend !!
Terry Ridgeway
Nov 29, 2022
5
Friendly and accomodating. Really enjoyed working with my salesman Patrice. Will be back in March to pick up another vehicle from him. He was very friendly and provided great service. His Manager Bill was equally as helpful and made the buying process a synch. Highly recommend this dynamic duo.
Opsman RasQnubu
Nov 29, 2022
5
Tom was super helpful in our search for a used car!
Katlyn Tilley
Nov 29, 2022
5
Friendly and helpful not pushy
Johnny Lewis
Nov 29, 2022
5
Great, friendly service from the sales manager to sales associate. Well done!
Ed Hanson
Nov 29, 2022
5
I had both cars worked on recently at AutoNation Toyota in Leesburg, they did an excellent job. One car is 17 years old but runs like new because of the excellent service that I received from the professionals at AutoNation. These folks know what they are doing. The are very courteous and fair. Great job and thank you.
Fritz Auguste
Nov 28, 2022
5
Great costumer service The process was fast and easy
Evilin Garido
Nov 28, 2022
5
Great and very helpful the best thing was not to pushy and was able to help me find the right cad and even was helping me decide by looking on other lots. Very very helpful and easy
Merrick Parsons
Nov 27, 2022
1
Overpriced. Was quoted 300 less for a front and rear break job. Also $450 for an oil change and a new battery. Will never use them again.
Matthew S.
Nov 27, 2022
5
Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.
Sesan Komaiya
Nov 27, 2022
5
Jorge is a good seller, very friendly and fun, and it was a nice experience buying my car with him.
Ronal
Nov 27, 2022
1
WARNING: They are not selling with a "market adjustment" but are not selling at MSRP. Not without mandatory packages. Other dealerships add a market adjustment then give you "dent protection" and "paint protection" packages for free. This bait and switch is just more dishonest. Even if you specifically ask if they force packages, they will say no but then when you come in "SURPRISE BUDDY!". These packages will not increase the value of your vehicle and will just add more money to the loan/lease. They are also notoriously difficult to redeem for what qualifies. Toyota isn't forcing these packages, it's Autonation. Remember to avoid these guys when supply outpaces demand again.
Ra Al
Nov 27, 2022
5
I had a great experience working with Nathan and Mike on purchasing my new car. They listened to what I was looking for and made sure I was getting the car of my dreams. From first contact through the financing process, everyone at AutoNation was great to work with. I will definitely be returning here for my regular car servicing, as they won my trust through the buying process. Thank you to the AutoNation team! ETA: I've been getting my servicing done here and have had really good experiences with the servicing side of the house. Easy to schedule online and friendly staff. Nice waiting area if you choose to do so.
Maria Fitzpatrick
Nov 26, 2022
4
The wait time is reasonable, from in to out about 2 hours for a two-year maintenance. They are doing fine work. So far, I have not found any negative thing from this dealership.
Cheng-Ming Yang
Nov 26, 2022
5
Easy to deal with. Quick and efficient service. Trustworthy. Great location.
Brian Boland
Nov 26, 2022
5
general maintenance and repair
Cheng-Ming Yang
Nov 26, 2022
5
Nazir Fazelyar was our sales associate. He provide an excellent experience. I highly recommend Nazir and Leesburg Toyota
Jonathan Jolley
Nov 25, 2022
5
I worked with Patrice to purchase a 2021 Prius. Fantastic service great car
Phillip
Nov 24, 2022
5
No concerns - was relatively quick. Only small frustration is how hard the dealership pushes the after market add ons
Sean long
Nov 24, 2022
5
My experience was amazing, Mr.Lucas was very helpful and friendly
Kyron
Nov 24, 2022
5
Sales Associate Nazir made sure I got the RAV 4 TRD in the color and options I wanted,he also explained in detail all the power train and technology features.The sales process went very smoothly,Sales Manager Rasim clearly explained all the numbers and also beat the Carvana trade in value.I appreciate that AutoNation Toyota did not impose a "market value adjustment" charge over the MSRP that many other dealerships in my area are adding.Very happy with my purchase! Thanks!
D G B
Nov 23, 2022
5
Went online for oil change and everything went as expected.
J Anthony
Nov 23, 2022
5
It was great, got car right away. Thanks for helping me to pick the car !
トゥルデル美奈子
Nov 22, 2022
5
Never thought of owning an imported vehicle. But stopping at Leesburg Toyota changed my mind. The staff educated me on the benefits and features of the new Toyotas with their wonderful selection of both new and used vehicles. They took the time to not only explain to me why Toyota is a leader in the industry but to have the patience to answer all my questions which were many. Entering the showroom you are greeted with a smile from the friendly staff and couches and refreshments to make you feel at home. This may sound like a well rehearsed commercial but after almost 30 years of car buying experience Leesburg Toyota has topped all former dealerships and has won me over for all future business and the Toyota brand. Please try for yourself I’m heading out in my new Four Wheel Drive Toyota that’s just in time for winter. Sorry again for sounding like a commercial but for once this one is all true and from the heart. This place convinced me that old fashioned customer service isn’t dead and value still means something. Thanks Leesburg Toyota!!
Dru Ballard
Nov 22, 2022
5
Been a customer for long time, never dissatisfied. Sayad Karimi is my rep and has been phenomenal to work with. I really appreciate his expertise and patience to help us out and make us feel comfortable throughout the process. The finance person and the Manager Bill are great to work with as well. Very happy for the process.
José Garcia
Nov 21, 2022
5
Nice people, were willing to take the time to explain everything. Went above and beyond.
Isma Boss
Nov 21, 2022
5
The sales staff went over and above me expectation Thanks
Angela Gordon
Nov 21, 2022
5
Nate Burgette was my sales rep for finding and financing a new car. Together we navigated supply chain issues, delivery issues, etc. The experience was candid, with zero manipulative or pugnacious sales behavior whatsoever. I met with the general manager once regarding my trade-in, and while we decided to exclude that from the transaction, the whole experience was very human in the best possible way. After interfacing with more than a dozen dealers, I chose to drive across Northern VA to affect my transaction here. While some other dealers may have fancier showrooms or more expansive repair facilities, the Autonation in Leesburg will carry my recommendation as long as these two gentlemen remain involved.
William Alexander
Nov 21, 2022
5
Nazir was very fast and responsive! Kam the Finance Director was very helpful!
carlos albanes
Nov 20, 2022
1
I was not confident in the service I got here. I first was quoted $108 for my services that would be done, but then I saw my bill come to be almost $300 PLUS some things that were to be added on which led my bill to be almost $700. I gave a coupon for me to get 25% off my bill, but it clearly was not applied. I was aware of what was going to be done to my car, however, I had barely any communication with anyone about what the status of my car was and the tech I did talk to was not confident in her answers as I asked them. They were all guesses. I was hoping for more details when it came time for the tech to review the services done. All I was told was “ok we’re done, please sign here” I felt rushed. When I asked what I was signing for, apparently I just needed to sign a paper that says that I am receiving my car back. Not once did I get an explanation on what was done or what the thoughts were while people were working on the car. I recall I had low tire pressure when arriving to the dealer, but no one had the decency to help out and regulate the tire pressure. All the fluid levels on my car were the exact same as when I brought it in… I thought someone would have the decency to at least top off the fluid levels since that’s what was apparently checked on for the services I brought my car in for. When I was finally paying for all this, the person checking me out didn’t even look up at me or say hello. Just told me to insert my card. Clearly he wasn’t having a good day or didn’t care enough to at least fake a smile. People here seem money hungry. Overall disappointed in this experience.
Kate Coba
Nov 20, 2022
5
Louis in sales was very knowledgeable and helpful. Jim Spag was very professional and friendly
Louie Matsikas
Nov 19, 2022
5
They have great customer service and the service experience was great. They were helpful and I was able to get my car serviced on time.
Milton Lu Soto
Nov 19, 2022
5
Jorge nos dio una buena atención es más excelente . Muy felices con la atención
Carlos Ramirez
Nov 19, 2022
5
Patrice is an excellent salesman who looks out for his customers.
Roy
Nov 19, 2022
5
Excellent service by Mr Rahman. Loved the honesty he provided which checked out on multiples levels with 2nd and 3rd sources.
Mohsin Husain
Nov 19, 2022
5
Jorge was pleasant and very helpful. Quick service
Mary
Nov 19, 2022
5
Excellent Very helpful salesperson. So informative and very reasonable.
Abida
Nov 19, 2022
5
I purchased a new Toyota Hylander from AutoNation last year and totaled it hitting a deer! So I went back to AutoNation for a new vehicle and concern about insurance pay off has not been finalized yet . As soon as I walked in and the gentleman helping me, lm sorry I forgot his name but my salesman couldn't have been better:-) I explained my situation and he took care of all my needs way beyond what I expected and walked out with a new Tacoma ! So thanks so much AutoNation you have a lifer!!
jeff ingram
Nov 18, 2022
5
In this day and age where used cars are more expensive than new cars, we found Gene who greeted us at the door as we arrived. Although that approach is usually intimidating, he was very friendly and honest. Best of all, he listened to us. After test driving a used one, we found a new car we really liked, and to our surprise, between Gene and the manager, they worked with us to get the deal we wanted. It was a breeze dealing with the entire staff. Loved the experience! Ask for Gene when you go look at cars.
Karl Acorda
Nov 18, 2022
5
Excellent staff and team. Very accommodating and responded to all my questions in a timely manner.
Rose Marie N
Nov 18, 2022
5
Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.
Komayia
Nov 18, 2022
5
Nate the salesman and the financial manager there was great.
Kimberly Jordan & Ronald Jordan
Nov 18, 2022
5
Great work, easy process and good communication from the sales and finance teams! Thank you!
ER
Nov 18, 2022
5
I had the best experience at AutoNation Toyota purchasing my FIRST CAR! The Salesman Patrice was very professional and helped me find the perfect car for me! The buying process was quick and easy! :)
Ashley
Nov 17, 2022
5
I had a great experience at Toyota autonation
catherine steiffer
Nov 16, 2022
5
Thanks to AutoNation for the excellent service and delivery of my Toyota Corolla cross. And most especially thanks to Logan, you are Awesome Logan.
Olusesan Komaiya
Nov 16, 2022
5
Service personnel were great !
Patrice Zunon Kipre
Nov 15, 2022
5
This dealership is honest and hardworking. Patrice is the man who gave me advice about how to get a new Sienna. When I could expect the list of vehicles being built and shipped to them, how to make a reservation down payment of the, to be built, minivan and when to roughly expect its delivery. He didn’t mind that I called him over and over. He also helped when we found ourselves in a bind and searched for another used RAV4 to replace a vehicle we’d unexpectedly loss in a fender bender. The LeesburgToyota AutoMation is fairly priced selling their cars at MSRP and if I didn’t like the car I ordered they would give me back my deposit. Not so for multiple other dealerships in the DMV. You can’t go wrong with these guys. Thanks you Patrice!
Andrea Davis Ward
Nov 15, 2022
5
highly trained people, Mr. Carlos Riera treated me very well. excellent service
Luis Eduardo Vargas Urbina
Nov 14, 2022
5
I have an insane schedule and they helped me figure out what I needed and with the best deal. I got my car in about 3 hours and am absolutely in love. They worked with the best banks and were quick to offer the best deals. I will forever be apart of the Toyota family.
Laney Malone
Nov 14, 2022
5
My wife and I loved our experience at AutoNation. Sayed and Hani offered excellent customer service. Definitely would recommend!
Create With Tate
Nov 14, 2022
5
I absolutely loved these guys. They were so nice and made the whole process so much easier I highly recommend for anyone wanting a car to come to these guys i know I’m coming back for sure
Christopher Poe
Nov 14, 2022
5
My Hybrid Toyota Camry needed an oil change, so I called a few places for quotes to find the best deal. I was surprised and happy to learn that AutoNation's price was better than some smaller non-dealership shops nearby. I went with AutoNation because I also wanted an inspection done, but only wanted to take care of the necessary items on the vehicle because it has been running well. I had the privilege of working with Justin, who was just fantastic to work with, as he simply laid out what could be done on the car and what should be done in the car in language I could understand. I brought the car in on a Saturday, and although they were only planning on the oil change, they managed to take care of everything needed on the same day. I was pleased with the final price and felt like I was in good hands that I could trust. I plan to come back here as items arise. Thanks for the good work ya'll do!
Christopher Kraft
Nov 14, 2022
5
highly trained people, Mr. Carlos Riera treated me very well. excellent service
Luis Eduardo Vargas Urbina
Nov 14, 2022
5
Autonation Toyota in Leesburg really took care of my family this morning. We ran into trouble with my son’s car yesterday, and had to have it towed to the dealership. However, this meant that we would be without a car when both myself and son commute to work. The GM, Jim told me to come into the dealership first thing today and they would take care of me. And they did! Rahman greeted me as soon as I walked into the door, and listened to my issue and went to work getting us a car to drive. Rahman was very fast and efficient and made a very stressful situation much less so. Thanks to Jim and Rahman for taking care of us.
Shantavia O'Bryant
Nov 13, 2022
5
I had a very pleasant experience with Auto Nation Toyota! My family has been getting cars here for years! They answered all of my questions and really listening to my concerns.
Rebecca Gauthier
Nov 13, 2022
5
AutoNation is the best auto dealer in the country. Excellent customer service from beginning to the end.
quickenappraisal
Nov 12, 2022
5
I had a good experience at AutoNation Toyota buying my certified used 2018 Rav4. Ashraf Islam, my sales associate, was a pleasure to work with. His approach is very low pressure and he lets you guide the process. He’s knowledgeable about the product and will answer all of your questions. If I wanted aftermarket services, he would assist me, but I never felt forced. I really appreciated that. Tom McGeady took care of all of my financial and warranty concerns expeditiously and painlessly. His charm and wit set me at ease and made the process an easy one. If you’re in the market for a Toyota, go and pay them a visit.
Hamish Ferguson
Nov 12, 2022
5
Fantastic service! I had a great experience with Auto Nation!
Dalen Dotson
Nov 11, 2022
5
They take good care of my car
Cyriack fantcho yepdjouo (cycy)
Nov 11, 2022
5
Very professional and friendly staff. Patrice was awesome. I recommend them.
Boubacar Tchousso
Nov 11, 2022
5
Have always received good service from this Service Center. This time, my service was delayed quite a bit. I had scheduled an appointment for an oil change. Check-in was swamped. I was pressed for time (my ride had to be somewhere), and had to just leave my keys with the rep who said he would scan the vehicle and they would have my information to move forward; I told him I would not be back for a couple of hours so felt I gave them plenty of time to address the vehicle. After 3 hours, I had not received a call, so I called them. They had just begun to look at my vehicle. When I explained that I HAD made an appointment and expected my service to be done a long time ago, they expedited my service. This was a glitch I hope will not happen again.
Lisa Boyd
Nov 11, 2022
5
I’m a recent transplant from another state. I suddenly had a low tire light on the dash and because of previous problems with my Prius Plus tires I drove to this dealer with no appt. They welcomed me and were able to take care of the problem within minutes. Thanks AutoNation Toyota Leesburg.
mary greeling
Nov 10, 2022
5
Won’t take my car anywhere else for service. Justin is the best!
Karla Johnson
Nov 10, 2022
5
Very smooth process to help us to buyout our lease ended car. Everything is clear
Donglai Zhang
Nov 10, 2022
5
Great service. Friendly salesman.
Betsy Tannich
Nov 10, 2022
5
Great service. A bit of a long wait. Everything was done right
Rand Hamilton
Nov 9, 2022
5
Thanks to Jorge Gonzales I got a great a deal in my car. He was very patient and also willing to come on his day off to help us
PAMELA cevallos
Nov 9, 2022
5
Excellent Service! Great selection and great customer service. Their service team is the best!
Frank Ciavarro
Nov 9, 2022
5
We had a wonderful experience from start to finish. Everyone was kind, and they made the car buying experience as easy and smooth as possible. We put our deposit on a new 2023 Sienna on September 21st, and picked it up on November 3rd. That wait was nothing compared to what I have seen elsewhere online, and we looked at other vans and other dealerships before choosing this one. They took the time to walk us through how to use the app, the process for making appointments for oil changes or getting any work done, and provided my antsy 5 and 1 year old kiddos with snacks and praise for being so patient. It was definitely the best car buying experience I've had so far, and I look forward to continuing to work with them for all of our regular service visits. This is our first minivan, and our first Toyota; but at this point, I'm sure it's not our last. 😁👍🏻
Court Benko
Nov 9, 2022
5
Honor Price
Camry2023
Nov 9, 2022
5
After a chipmunk attacked the electrical wiring on our Prius, warning indicators lit up the dashboard. The professionals at AutoNation Toyota in Leesburg found and repaired the damage in short order.
Ronald Larson
Nov 8, 2022
5
I was coming in just to “look” and Jorge made me feel like family and did everything in his power to get me fitted with the right car. Kam in finance was awesome to work with too! I highly recommend come seeing these guys if you’re in the market for a new vehicle. They’ll definitely take really good care of you!
Carlos Davila
Nov 8, 2022
5
Very pleased with my experience with AutoNation Toyota Leesburg. The sales experience and communication with Nazir, Bill and Mr. McReady in Finance was effective and direct. No nonsense and very streamlined. I am happy with my purchase, the selection process, the value of time, and the overall experience. Would highly recommend☆☆☆☆☆
Carla Freeman
Nov 7, 2022
1
Just a cheap dealer trying to make as much money as possible with providing the bare minimum and gauge you on unnecessary maintenance. I would not recommend them.
Arvin Sava
Nov 7, 2022
5
Jim and Mike were awesome. They made selling my car a breeze. I would definitely recommend this team at Toyota if you are looking to sell your vehicle.
Stephen Johnson
Nov 6, 2022
1
WARNING: They are not selling with a "market adjustment" but are not selling at MSRP. Not without mandatory packages. Other dealerships add a market adjustment then give you "dent protection" and "paint protection" packages for free. This bait and switch is just more dishonest. Even if you specifically ask if they force packages, they will say no but then when you come in "SURPRISE BUDDY!". These packages will not increase the value of your vehicle and will just add more money to the loan/lease. They are also notoriously difficult to redeem for what qualifies. Toyota isn't forcing these packages, it's Autonation. Remember to avoid these guys when supply outpaces demand again.
Ra Kh
Nov 5, 2022
5
Jorge was pleasant and very helpful. Quick service
Mary Weshinskey
Nov 5, 2022
4
Salesman was polite and didn't pressure us. Inventory is next to nil; global supply chain issues they say.
Brian Zabela
Nov 5, 2022
5
Justin did the great job. He is always helpful, more over he knows what he is doing. His customer service is outstanding.
Zahed Rahman
Nov 4, 2022
5
Sayed was extremely patient and helpful throughout our time at the dealership. He is friendly and answered all our questions. We were very thankful to have him assist us.
Sasan
Nov 4, 2022
5
AutoNation Toyota of Leesburg is my go to place for all of my car needs. Service manager Bryan is always open to answering any questions I have and provide recommendations to ensure the best performance for my vehicle and my safety. I love it there. I feel heard and cared for.
China Ford
Nov 2, 2022
5
Great buying experience, no pressure-Very satisfied
Phil
Oct 31, 2022
5
Jorge made my first dealership and car buying experience amazing. He treated me almost as if I was family and was so kind and honest with me the entire time to try and find the best car and outcome for me. Everyone else there was extremely welcoming and you could tell they were gonna take care of you!
Kevin
Oct 31, 2022
5
It was a nice experience working with both Kam the finance director and Gene the sales guy.
Charles
Oct 31, 2022
5
Very easy to work with. Very accommodating. We purchased a used 2017 VW Tiguan but it is like new and beautifully detailed. The whole process was easy peasy
Annie Hall
Oct 30, 2022
5
Great place and great service I highly recommend Mohammad. Great experience!
Ty Kobylinski
Oct 29, 2022
5
Great service from Rahman who helped us find the perfect car when mine was stolen. Everyone here was very friendly and helpful. Would recommend!
Sydney Neff
Oct 28, 2022
5
Good services and good services
Hung Tran
Oct 28, 2022
5
Great experience, straightforward pricing and purchasing. Gave me an easy time to test the car for a few hours, and they have ice cream! The facilities are nice, and I look forward to procuring their preventive care services. Ask for Sayed.
Javier Phoenix
Oct 26, 2022
5
Took my Tacoma for service. I had a few things replaced, oil changed, tires rotated. They did it quick, only had to wait for parts. The price wasn't inflated. They wiped down the interior and left it smelling good.
Greg Morgan
Oct 25, 2022
5
Patrice is the best sales person out here. very patient and goes the extra mile for his customers! thank you Toyota!
Sharon L Grogg
Oct 24, 2022
5
Great service, super quick, I take my Tundra there, I wouldn’t go anywhere else!! The new General Manager is OUTSTANDING!!
Chris Courtney
Oct 24, 2022
5
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Ikechukwu Kalu
Oct 23, 2022
5
I bought a car out of state from another autonation location. There were many issues, but Tim Nguyen helped take care of me every step of the way. I have bought and sold numerous vehicles with Autonation Toyota Leesburg, and they have never failed to disappoint. They are my first stop for everything car related.
Cullen Rector
Oct 23, 2022
5
Vary good with customer taking walking 🚶♀️ shows the car 🚗 and Happy 😃 Face not talking on the phone ☎️ No body is Hunting Around each other. Offer me lunch 🥗. 💯👍
Abdul Jaghori
Oct 22, 2022
5
best dealership in all nova with a massive inventory and I love there one price policy as I hate to negotiate the price
Mido Mansour
Oct 21, 2022
5
Patrice, Kam and Hani did a fantastic job helping me get a new Corolla Hybrid.
miguel
Oct 21, 2022
5
Great experience. I highly recommend to all my friends and family
Kam
Oct 21, 2022
5
Great visit and allot of options to look at I was wanting a Camry
Bryan
Oct 21, 2022
5
Its a great place to get your Toyota serviced, friendly and knowledgeable service and sales. They are busy but do a good job of getting you in when you need service. Jorge Gonzales is an awesome guy if your looking to buy as well, I highly recommend him!
Jim Smith
Oct 19, 2022
5
Good customer service and good price.
Asfaw Temari
Oct 19, 2022
4
Exceptional customer service from the sales staff. I shopped around for months for my first car and they were the most helpful.
Yosha
Oct 19, 2022
5
Jorge les a vendido a nuestra familia por a?os, siempre muy amable y un servici� ejemplar
Maritza
Oct 19, 2022
5
Excellent customer service.. Sales agent and Manager were very cordial and went out of their way to answer all questions we had.
Leslie mills
Oct 19, 2022
5
Jim was excellent help, very satisfied with the process
Ben Pick
Oct 19, 2022
4
OK. I called and requested a walk around and checkout drive. I could have done without the double teaming approach. Qualify your sales rep and empower them to make the dealer’s case on their own.
DennyM42
Oct 18, 2022
5
Came in to take a look at and buy a used car. Sales people we?re friendly and buying process was smooth
william
Oct 18, 2022
5
Salesmen were knwledable and helpful . Keep up good work
Ms Nikoukar
Oct 17, 2022
5
Charley was great and knowledgeable, would recommend
Tom
Oct 16, 2022
5
I've been looking for a C-HR and finally found it at Toyota Leesburg. They were great to work with and I can't wait to take delivery.
Shay Sanders
Oct 16, 2022
5
Jorge is the best salesperson, he sold few cars to our family and we keep sending friends and families to him
Maria
Oct 16, 2022
5
Mr Rahman was a great salesman. The entire staff was professional and engaging.
Frederick Thomas
Oct 16, 2022
5
This is third time I bought car from Auto Nation Toyota Leesburg ,I always had good experience with the dealer.This time Mr Ashraf help me to pick my favorite car which is Rav 4 2022,he is very humble and well informed.The atmosphere is very friendly Mr Ashraf has been great assistance all the way ,very friendly cooperative person .I am fully satisfied and recommend him Thank you brother!!
Khawar Bhatti
Oct 15, 2022
1
I had an appointment with the Service Department. I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation but this particular vehicle more often. AutoNation Leesburg has sent us over the last several months several coupons for "complimentary" full synthetic oil changes, obviously designed to get customers in the door to see how good their service is. I actually couldn't find the last mailed one and went to their website, and they had the promotion there as well, where you could have it texted to you, so I did. Just before my appointment i located the mailed coupon so I brought both. When I was directed to the service counter, I told the service representative, Tim Nguyen, that I had a coupon for a complimentary full synthetic oil change. He said it wouldn't work without looking at it. I told him it came from their website. He said well it isn't for your year of model, they are pretty specific. I said, they coupon specifically lists my year. He looked and continued to question me as though the coupon AutoNation Leesburg actually texted me wasn't legitimate, like I was presenting a fake and he continued to push back. It was uncomfortable. But, as it happened, I had found and brought the mailed paper coupon, so I dug it out and handed it to him. Shocker, he questioned that one as well. He asked questions such as did I *personally* receive this coupon in the mail? (My name was on it.) Do I have more than one Toyota, he thinks maybe this coupon for a different vehicle. After more questions, he finally said something like "Well, I guess we'll take it", like he had no choice. As I said, they have sent several of these "complimentary" oil change coupons, but this is the first one we've decided to use. Why send them to customers if you don't want customers to use them, and try to make the customer feel like they are doing something wrong by redeeming it. Once that awkward exchange where he made me feel like I was a thief was over, he said okay, your oil change will be free, it will be $30 for the tire rotation. I didn't ask for a tire rotation, I get that free with my tires, so I said I don't need that. Again, more attitude. FinaIly, he wraps up the transactio and asks if I will be waiting. Yes, I say, I made the first appointment of the day to avoid a long wait so I could get in and out. He then tells me it will be at least an hour and a half for the oil change. I arrived for the first appointment yet it was goung to take an hour and 30 minutes, minimum for an oil change? Approximately an hour and 45 minutes later my car was done. I get AutoNation Leesburg didn't make anything on this visit, but they send those coupons for customers to use. I believe he pushed my car to the end of the line because it was a "complimentary" service and he didn't earn a commission. The point of those coupons is to get customers in the door and show them how good their service is. This was the opposite. When I receive good customer service, I go out of my way to patronize businesses that give that service. I've paid *more* to go somewhere that is friendly, trustworthy, and reliable. But this left me feeling scuzzy in my interaction with Tim Nguyen, and like AutoNation Leesburg cares about customers as far as the money they can make off of them. I don't care how many "complimentary" coupons I receive, I think it will take wild horses to drag me in there again.
Heidi Rawson
Oct 14, 2022
5
Hani has excellent customer service, he explained everything really well and made the experience truly easy for us
Mehwish
Oct 14, 2022
5
Excellent experience, Hani has the best customer service, I will definitely be choosing AutoNation to do business with again!
Karimah
Oct 14, 2022
5
Hani made the car buying process easy. I was a walk in. He answered all my questions and showed me exactly what I was looking for so I could find the perfect car for me. The car was filled with gas, cleaned, and all the paperwork was organized. The dealership also gave me a ride from where I had to drop off my rental car. Thank you so much!
Michele Mascatello
Oct 10, 2022
5
Wonderful customer service! General Manager went above and beyond! I highly recommend AutoNation Leesburg!
Angelica
Oct 10, 2022
5
I am very happy with my purchase of a Toyota CH-R the service was splendid and the progrese was fast many thanks to the Toyota leesburg team for making my dream come true the best customer service they are very kind and patient very happy to buy my first car with you guys ?? I will never forget when Nathan made it possible for me to see my car with a gift bow
Dayly
Oct 9, 2022
5
Good place and great service
Luis Amaya
Oct 8, 2022
5
great service and plenty of cars to look at
Ashraf Islam
Oct 8, 2022
5
The Best AutoNation Toyota Leesburg. I?m love coming to AutoNation Toyota dealership of Leesburg. Excellent caring customer service. And Sales Toyota dealer department..
Ms Peters
Oct 8, 2022
5
Great service very professional Answered all mes questions
Jean-basile Nguetta
Oct 8, 2022
5
Had a excellent experience buying new RAV 4. Was very patient with me. Answered all my questions. Kam was great and very knowledgeable. Made the whole process easy n painless. Much appreciated!
Imron05
Oct 7, 2022
5
I worked with Dan in the service department. He was awesome! All my questions and issues we were addressed and he found a way to do the work as inexpensively as possible! Thank you Dan!
Kelly Wormeli
Oct 5, 2022
5
Gorge was a great sales person. He worked hard to get us the car and deal we wanted. I would recommend him to anyone.
Angela Gochenour
Sep 29, 2022
5
Good place and great service
Sathya Nekkanti
Sep 19, 2022
5
I miss not seeing and getting Justin's help at Leesburg Toyota, but Kristin did a great job handling ny maintenance appointment. It was also a pleasure meeting Logan, and other fine people at this home location.
Kay Willett
Sep 15, 2022
5
Found a great low mileage used hybrid RAV4. Staff friendly and professional. Mohammad stayed on point to make this transaction as easy as possible. He even tolerated my fifty pound doodle hanging out with us as we made the purchase.
Dean Joyner
Aug 31, 2022
5
Bought a new Highlander early 2022, buying process was quick and easy in a tough market. 2 service appointments have been good as well. The Toyota app, however, leaves something to be desired. While its status interaction with the car is great, I find the Service and Service Appointment function lacking. The app won't let me make an appointment and I would hope the app would let me know when I'm coming up on my next service interval. Could be much better.
Fred Reitzel
Aug 24, 2022
5
well organized and efficient. The staff are a pleasure to work with.
Linda Bailey
Aug 17, 2022
5
They made buying a used car easy. No haggling over price because it was an internet price. They responded very quickly, and we were out the door in our new (to us) Santa Fe three days from our inquiry. Everyone we dealt with was so friendly and helpful, from George, our salesman, to Bill, to Thomas in finance. We paid cash, and they gave us time to let the funds hit our bank account. Couldn’t be happier with our experience, and would definitely recommend them for a new or used car.
Sheila Read
Aug 16, 2022
5
We had a great experience at Autonation Toyota Leesburg. Patrice was fabulous to work with. Patient, kind, professional and transparent. I would highly recommend them to friends and family, especially knowing there are many dealers out there right now trying to take advantage during the shortage…
Sonni Kim
Aug 13, 2022
5
AutoNation was great to work with in this crazy car market we are in right now. They were very friendly, professional and made us feel right at home! I highly recommend talking to Patrice to buy your next car he was great to work with and very knowledgeable! Louis also was amazing and very responsive with our questions! Will be recommending them to our friends and family as well as returning when we need another new car. They earn our trust and we will definitely be a repeat customer.
Samantha Wooddell
Aug 13, 2022
5
Ash was very helpful and easy to contact. We ordered the car, and we were called the same day that the car arrived. The whole experience was very smooth. Definitely recommend Autonation Toyota Leesburg.
Renzo Vega Leon
Aug 9, 2022
5
Awesome. Definitely dedicated people.
Sohail Tariq
Aug 4, 2022
5
sales and service. You all are the best...
Betsy Murphy
Aug 3, 2022
5
The service technician, Luis, who assisted me, was very friendly and efficient. The dealership is very conveniently located.
Karen B Lusk
Jul 29, 2022
5
Mrs jennifer smith is a very professional and extremely hard working Forex manager. She puts her clients needs as #1, she is very responsive and gives expert advice throughout the trading process. I have invested and also made multiple withdrawal with Mrs jennifer smith and would highly recommend her as the best forex manager on the block do yourself well and contact her. Email: jenifersmith1100@gmail.com WhatsApp +1 7816060994
Mpïlœñhlë Mpilo
Jul 20, 2022
3
Bought a new Camry on 7/15/2022. The salesman (Umar) was knowledgeable, courteous and efficient. I would recommend him to anyone wishing to buy a vehicle. I wish we would not of had to haggle so much with the manager about the low ball trade in value we were originally given but I guess this is part of the process. When we came in one month before the purchase and made a $500 payment to reserve the vehicle we were given a price. The day of the sale there was a $600 plus charge for some type of dent protection that we were told was on all their cars. Seems like this is a add on that should be disclosed up front when a deposit is made. Need more help in the finance office. Our appointment was at 4pm and deal was made by 6 pm. Waited over 2 hours to get into the finance office and was not out the door until 9:30 (business closes at 9).
Greg
Jul 16, 2022
5
I took my car for safety inspection, got it done pretty quickly. very nice 👍🏿
AshKan Fahimpor
Jul 8, 2022
5
Autonation Toyota in Leesburg is my go-to for sales and services for my Toyotas. My newest addition - 2022 Corolla HB - got it for MSRP, but happy about it. Now they do no-haggle pricing, which is good-and-bad, but less stressful. Reserved the car when I saw it online, it came in about 4 weeks. Logan in sales is very courteous. Kristen is in service and always helpful.
Willie C
Jul 7, 2022
5
Feel like they are honest and don't push unnecessary repairs. Love online scheduling for maintenance.
Sonia de Celis
Jun 30, 2022
5
From 2019 to till now i bought 4 cars from Autonation Leesburg, Virginia. all car was good sales person Ashraf was the first one who helped me to get my first car, now Ash Fahimpoora is best person to treated me and helped to every possible way to get my new sienna 2021. & ofcourse Nargis too. She helped me alot so that i get the lowest apr. Autonation is the best i really recommend everyone to buy from there. Note: But there is some way of improvement in the service area. they are not the best one, just ok! they never smile, they are sometimes even rude and they are too busy so they dont even care if you wait for a long time. couple of time it happens when i came to do the maintenance by taking appointment they were not upto the mark. their commitment level is very poor. and one more thing when you say certified used car then you should make sure all the things with the car is perfect. this time i just get only one key with my car, they said after a week they will give me the other key. then my reclining seat was not working then i dropped they fixed it. then one of door handle above the middle row is not working, Stacy said they will call me but they dont know when, these are some points they need to be improve. so the customer remains happy even after purchases of their dream car. Thank you and goodluck to Team Autonation leesburg
Irfan Hossain
Jun 30, 2022
5
Easy in and out for service. People are nice to work with
Tracie O'Neil Horton
Jun 27, 2022
1
I waited 3 hours from MY APPOINTMENT TIME for them to start working on my vehicle. I had to ask for updates, they were not good at communicating. They had one charging station available that was constantly in use. When it was finally finished, my car was not brought around. They man up front just said "it's parked behind the brick wall, it's marked on the tag." There was nothing marked on the tag, I had to wander around their huge parking lot with four little children to find my vehicle. I'll go somewhere else next time. 👎
Manda Lou
Jun 15, 2022
5
I bought a RAV4 2020 from this dealership and Marta was the agent helping me with sell. She is amazing, hard working, and so helpful. I am very happy with Marta and the rest of Leesburg staff support.
Bijan Zakerolhosseini
Jun 13, 2022
5
Service Rep Byron is a 1st class rep; he kept us informed with updates. Explained all work and cost before work was performed ! Clean environment, plenty of spaced seating, free wifi Kudos!
Kurt H
Jun 8, 2022
5
All I CAN SAY IS MR KING IN USED CAR IS THE MAN HE KEPT IN CONTACT WITH ME THROUGH THE WHOLE DEAL TO MAKE SURE HE GOT IT DONE MADE FEEL LIKE A FRIEND INSTEAD OF JUST ANOTHER CUSTOMER AND MY SALESMAN NATE WAS ON TOP OF HIS GAME ALSO I WOULD LIKE TO THANK AUTONATION AGAIN!!!
Jay Goody
Jun 2, 2022
5
Quality people Quality work
James Kramer
Jun 1, 2022
5
They performed an all wheel alignment as I had requested. They completed the job in an hour including a car wash. Good job! 👍🏽
Ron DeGuzman
May 30, 2022
1
First I get a call asking me if I want a complimentary oil change at the dealership. It’s normally out of the way but I had some scheduling things that made it work but why not. I go to drop off my car and I’m told that I have to go to my specific service advisor. I go to him and he’s on the phone. I wait patiently in front of his desk and he gets off the phone and starts working. I wait patiently as I don’t know if he’s finishing something from a call. Another service advisor asks me if I need something and he finally acknowledges me and said he thought I was waiting for someone else. Then he said he’s too busy to take me and shoves me off to the first guy who said I needed to go to the first service advisor. This entire process was 10-15 min. Well I get my car checked in and ask when it will be ready. I was told maybe an hour and a half. I said that it worked as I need it within 2 hours before I head to my house 30 min away. I’m told that I’ll receive a call. So four hours later I hadn’t received a call, I called them….then they couldn’t find my car….. 10 minutes later, they find it and it’s ready….two hours after the promised time. So then I go in and spend an additional hour of my day and pay for my complimentary oil change and tire rotation. Terrible service, terrible experience.
Jeb Pinkerton
May 19, 2022
1
They are absolutely incompetent and dishonest. The employees here ruined a person's transmission, then lied about it, refused to pay for it, and is now deleting comments and posts about it on their page. You really can't get any more shady than this. They're an absolute embarrassment and crooks.
Yurik Hock
May 9, 2022
5
Dear KAYLA WILLIAMS/ Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated. We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you MRS KAYLA WILLIAMS for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $1000 invest now. Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544
Geoffrey Faith
May 9, 2022
1
Don’t take your car here. They are careless workers who will destroy your vehicle with no concern.
Rick Martin
May 8, 2022
5
Customer service is superb. Services are rendered on time
Editha Edyth
May 6, 2022
5
The service department at AutoNation Toyota Leesburg is the best. I bought my 2018 Highlander from them because they took such good care of me and my 2006 Highlander. You never forget coming in for a service recommended by another service center (I wanted a second option) that was going to be expensive. The service manger came out and told me the service wasn’t necessary. I have been a customer ever since! I highly recommend them.
Cheryl Settlemyer
May 6, 2022
1
great place to come to have your transmission destroyed https://www.distractify.com/p/toyota-dealer-wrecks-manual
Devin Saunders
May 5, 2022
1
Watch @86moe on tic tok, the dealership lets it’s employees race the customers cars around the backlot. Then when it’s damaged they refuse to fix it!!
Danny Greene
May 4, 2022
5
Stopped by for scheduled 10k maintenance. Accurate time estimate and washed my truck before returning to me.
Josh Tulloh
May 1, 2022
5
This is regarding their Service Department, which which we feel is the Best in the Area. They handle the huge number of Customers expertly, more importantly, you can trust their work. We work with Kristin Lewis in the Service Department. She communicates clearly, and is very responsive to emails and phone calls. They have a very large waiting area, that is very comfortable. Lindsey, their Cashier, is efficient, pleasant. Because of her Desk placement, she has to field many questions, and not all customers are nice, but she handles them beautifully. The Outside team that accepts and moved the Cars, are also welcoming and efficient. I do not know the Manager of this Facility, but he should know how well his staff performs.
Sue Benning
Apr 29, 2022
1
This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!
Jessica Perry
Apr 16, 2022
1
This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!
Jessica Perry
Apr 16, 2022
5
Great customer service.i recommended
Madhav Dahal
Apr 10, 2022
5
Simplicity and easy access for a great work and job well done at highest level. This for new buy and everyone in need. Do not hesitate
Rene Tshikuna
Mar 30, 2022
1
I visited Auto Nation Toyota in Leesburg Virginia on Friday 19, 2022 and I was totally disappointed. I called last week to make an appointment for an oil change and the recall for my 2018 Toyota Camry. The lady told me that she only can make the oil change appointment and the recall issue someone can call me and setup the appointment for me. So, I decide to wait for the call and make the two services together. Toyota representative called me for the recall and he set up the appointment for the oil change and the recall. Today at the dealer the customer service attendant told me that the oil change can be done and not the recall, he also added that the parts could take from three to six month to reach the dealer. I was really disappointed and decided to do just the oil change. Honestly taking few hours from work is not an easy thing and going back for another appointment is not really fun at all. I went to the service manager Mr. Admir Dzaferagic and explained the situation to him and he just said sorry for what happened. Few minutes later he asked me if I want to do a complementary state inspection for the car. I told him that my car need tires and I can't do the inspection before replacing my old tires. After I left the dealer and had a few minutes I inspected the car and looked at my bill. I found that the windshield fluid is empty and the oil break is low. I called the Toyota service and asked them concerning the multi point check with the oil change the lady told me "let me check" then transferred me to someone who heard me; then he hang-up the phone. I called again and asked the same question to the service lady, she transferred me to a voice mail, I didn't leave a message. Today also they didn't offer me a car wash. Upon checking my bill I found out that: INVOICE # 507059 1. Its written that: Customer requested to have multi point check. That never happened since I knew for a fact that the multi point comes with the service. 2. Declined tire replacement and wheel align I specifically told the representative that I will look for an affordable wheels. And basically if I am not replacing my wheels at the dealer there's NO alignment should be done. But I believe they wrote that I declined the alignment to aggravate the situation even though it's just a common sense. 3. They wrote: Declined 40K service. The representative never talked to me or suggest that to me 4. Last but not least on my bill they tampered with my email address that's why I didn't receive a follow up email survey as it used to before. Even-though I received an email confirming my scheduled appointment for this service ***************** Honesty should be practiced more often*******************
Wageeh Awad
Mar 19, 2022
5
I was pleasantly surprised by what good service I received from the dealership here! They made me feel good about leaving my car in their hands, which is priceless to me. Thank you for taking care of my Prius V and being so kind throughout the entire experience!
Esther Vanderplas
Mar 14, 2022
1
I HATE making a Service Appt with a Call Ctr! I want to talk to the Dealer location that's going to do the work! When I make an Appt & told 1hr. that's what I expect! I will change to a time I can get what I want. Not to be told when I get there it will be 1 1/2 Hr. I always wait! This was only the 2nd Service on a New Car (10,000 miles) Oil change. Jiffy Lube only takes 15-20 min. Why go to a Dealer!!!!
Alan Bender
Mar 3, 2022
5
This dealership is great! I recently moved. There is a dealership more convenient. However, Toyota Autonation is much cleaner and their customer service is excellent. It is well worth the drive.
Mark A. Fletcher
Feb 13, 2022
5
good services and on time
Mostafa Komarizadeh
Feb 12, 2022
5
Everyone is always very nice, very thorough and very accommodating with time schedules. It’s always very easy and a pleasure to have my vehicle serviced here. I have had all of my Toyotas serviced with them since moving to Virginia and have been very satisfied.
Cindy Fortin
Feb 11, 2022
5
Had major work done on Rav4 with 180,000 miles. Runs like new
John V. Barron
Feb 10, 2022
5
They were friendly and answered all of my questions to my satisfaction. Also the place looked like it had been kept up. Very clean
Joann OMalley Hatton
Feb 10, 2022
5
This is my first time using auto nation, and I was greeted with friendliness and such an excellent service that I didn’t know what I was doing before. I will be going back to them from now on with my Toyota Tacoma. I felt like I was getting good hands
Micah Norgard-Salas
Feb 1, 2022
1
I went there to purchase a remote and a key for my Toyota. Both the parts were ordered ahead of time. They said my wait time would be 1-1.30 hours. They made me wait 4 1/2 hours. They charged me close to $700. I paid and went to my car to leave. Neither the remote nor the key worked. The manager, Mr. Atmir Dzaseragic was very upset at his subordinate and yelled at him for not being able to convince me to stay longer to get the 2 pieces programmed. I asked for my money back. Mr. Atmir was very upset at me and extremely rude because I did not want to stay another hour on top of the 4 1/2 hours that I had already waited. They also wanted me to spend another $3500 on other unnecessary services to my vehicle. And then they offered to buy my vehicle for $2000!!! What a rip off. I will never go back to this place.
Sepi Dawn Aghili
Jan 24, 2022
1
I spent over 4 hours trying to lease my car and over 4 hours attempting to buy out the lease three years later when they tried to up sell my buyout with a much higher interest loan and a much higher premium. I will never trust them for anything again.
Carolyn
Jan 14, 2022
5
Jonathan is a great sales rep, very detailed and thorough. Helped me walk out with a beautiful new Tacoma! Great Customer Experience and very nice showroom as well.
Sean
Dec 10, 2021
5
Mr. Ashraf Islam of AutoNation Leesburg, Virginia was very helpful throughout my quest of car selection. I was delighted to work with him as he explained each and every aspect of the process. I will highly recommend him. Farooq
Farooq
Nov 29, 2021
5
Bought my recent graduate (HS) a used Camry from Deke, made the experience too easy! Thanks Deke!
TerriandClark Thomas
Nov 26, 2021
5
The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .
Fadi Quraan
Nov 22, 2021
5
We have bought two cars from Here this year and it has been a great experience!!! Deke our salesman was Great !!! He was very knowledgeable about the features of the cars, super nice, easy to work with, no pressure and very accommodating to make the deal go through and offered me great value on my trade in to complete the deal. I was in and out in 30 minutes. I love my Venza (50 mpg) and my son loves his C-HR. Thanks again Deke
Dean Kontzias
Nov 22, 2021
5
I go for service every 5,000 miles/6 months, it is phenomenal! I take all my vehicles there. They always take good care of me and make sure my vehicles are running smoothly. Very sweet and keep me updated! Definitely recommend going with Justin or Bryan!
Angie Osorio
Nov 16, 2021
5
They were great to deal with and the made the process quick and easy. Rick and Zaheder were very helpful!
jen P
Nov 6, 2021
1
Toyota just know how to cheat people. I have experience with them. When you are buying a toyota car, do not sign anything because they have two different invoices; one is they show you but the other one is hidden which is higher price. As well as, they steal some stuff which are included from manufacture while they charge you. I'm struggling with “AutoNation“ dealer about their fraud cheating. I have documents that prove my words. This is my duty to announce. If you need to know in detail, please let me know.
Kamran
Oct 26, 2021
5
Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done the work you wanted. I just had my car in for routine maintenance and inspections. When I got the vehicle back, the tires looked a little low and I asked the scheduler if they had checked them, and he said, “Oh yes, of course!” Well, I took the car back to the service bay and asked the service tech to check if they were properly inflated. Long story short, after telling me they were fine, I insisted that he checked them and that I watch, sure enough, all four were low, and one them was almost 6 pounds light!. So no, they didn’t do everything that was needed. It’s your car you have to check on them.
Bob Bennett
Sep 26, 2021
5
I was not initially impressed with my initial visit two years ago, however, my last two have been satisfactory. This visit, unfortunately due to my totally stupidity and carelessness, resulted in me damaging my engine oil pan during an oil change. I had the truck towed to the dealership and they were able to accommodate me and make the repair within a respectable time frame. So far, the oil mess was cleaned up and the oil pan replaced and there are no further issues associated with my stupid actions.
Arnold Rothenbuescher
Sep 20, 2021
5
Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!
Bob Gunter
Sep 10, 2021
5
Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!
Army MP Vet
Sep 10, 2021
5
Made the buying process as smooth as possible, even in a challenging market. Great communication and follow through. Thank you!!
Colleen Van Duyne
Aug 21, 2021
5
great customer service, keeping you informed on changes
Mary Johnson
Aug 13, 2021
5
Fast, efficient, very courteous service.
George Kain
Aug 3, 2021
5
Bought our Highlander new in 2002, almost 295,000 miles and 20 years later it’s still going strong! Here’s to Going Places!
Graham Beckerwelts
Jul 21, 2021
5
Quick and the representative was very responsive to my vehicle needs. Well done! Thank you. Need to sell new all electric cars and trucks!
HappySvc
Jul 15, 2021
5
Jonathan and Bill helped us to pick out our perfect Prius! We couldn’t be happier!
Katie Zang
Jul 6, 2021
1
June 29, 2021. Sunroof wouldn't close on Toyota 4runner. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!! AutoNation, please respond.
John Kilmartin
Jun 30, 2021
1
Service. The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.
Russell Vito Estebal
Jun 29, 2021
5
My technician, Bryan was excellent. His attention to detail and professionalism is outstanding.
thlucas
Jun 29, 2021
5
Courteous and friendly staff. Very knowledgeable and professional.
Tom Dooley
Jun 26, 2021
5
I brought my car in for the first service appt and state inspection. it passed inspection, but I forgot to tell my advisor, Tim Nguyen, that the windshield wiper on the passenger side was coming off the bracket in the middle and wasn't going a good job of wiping the window. I remembered to tell him when I was signing the paperwork and he said he could fix it himself, and he went outside to my car and did! Thanks, Tim!
Sue Ciranni Nicholas
Jun 26, 2021
1
My husband scheduled his service for his RAV4, which we had bought from AutoNation over a year ago. When he arrived, they took the car and advised they would call him when it was ready. After about two and a half hours, he noticed that everyone else who had brought their cars in at the same time were leaving and he decided to look around. When he saw his car out in the parking lot he asked if it was ready, the advisor said no and would be back in a minute, never returned. After waiting another 5 or 10 minutes he went up to the same person, asked again if the car was ready. The man said he would ask his service advisor, my husband stated I thought you WERE my service advisor! This guy then stated his scheduled service advisor was not in yet and that he had told my husband this when he brought the car in first thing, arguing with him. My husband then asked the man at register if he had his keys, that person said he did not and advised they would get his service advisor, to which my husband replied that he hoped it was not the person he had been arguing with. The man at the register then checked with the actual service advisor, got the keys and told my husband to wait for the service advisor to go over the paperwork. As it had now been over 3 hours, my husband demanded the keys and informed them if he hadn’t bought this car from him, he wouldn’t have come here for service and finally left. We have purchased two cars from this dealership and are now reluctant to do so ever again, much less bring our cars in for service!
Debi Miller
Jun 26, 2021
5
Repairs done right and Delivered on time. Pickup easy!
Larry Hottot
Jun 24, 2021
5
I took my vehicle in for a recall last Wednesday and I was greeted right away and helped with my vehicle. Tim Nyugen was my service advisor. He was very helpful and courteous. Also kept me informed of what was going on with my vehicle. Everyone else that worked there seemed to work well together and very friendly. I was really impressed. Will definitely be back for more service. Thanks
Andrea Bilder
Jun 22, 2021
5
I sold my 2012 Toyota 4Runner to AutoNation and had a wonderful selling experience. Would recommend and do business with AutoNation in the future.
Alfred O
Jun 21, 2021
5
Good service andnpetsonal
Chuan Chen
Jun 14, 2021
5
It's Bryan Dorsey, who all these years have tied us to Leesburg Toyota. He is an excellent, Honest, dedicated person anyone will love to work with. he is certainly a driving force, Keep it up Bryan.
KJSodhi
Jun 12, 2021
1
I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.
Ricardo Vela
Jun 11, 2021
5
Great job as far as I can tell, service team explained how long it would take
Laura West
Jun 8, 2021
4
Wanted something fairly close up home and found a place with accommodating people to boot. How nice!
Laura Gifford
Jun 7, 2021
5
I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.
Janice Baker
Jun 5, 2021
5
Excellent service always!
Sherry Partlow
Jun 3, 2021
5
Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.
Jeff Baugus
Jun 1, 2021
1
I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.
Jean Diaz
May 31, 2021
5
Good service in good time. Knowledgeable and up front with info.
Dean Taylor Drewyer
May 30, 2021
5
Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.
Andrew Soto
May 27, 2021
5
Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.
Walt Seiberling
May 26, 2021
5
Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.
Kevin Monahan
May 25, 2021
1
I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.
Satwinder Pal Singh
May 21, 2021
5
Had a great experience doing business with Kevin! He made the process of buying seamless and easy!
David L
May 21, 2021
1
I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.
SP Singh
May 21, 2021
4
Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well
William Shanahan
May 10, 2021
5
I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.
Saleem Khalil
May 9, 2021
5
My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.
Joseph Zmuda
May 8, 2021
5
The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!
Carolyn Quatraro
May 7, 2021
5
This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.
Janeth Santos
May 4, 2021
5
I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?
Sandra Darko-williams
May 3, 2021
1
This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.
Dillon Dorsey
May 1, 2021
5
Very pleasant experience at this dealership , salesman was Very Professional
Keith Mitchell
Apr 30, 2021
5
I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.
Javier Borerro Chacin
Apr 30, 2021
1
After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.
Emy Kawamorita Magalhaes
Apr 30, 2021
5
I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!
Shannon McCarron
Apr 29, 2021
1
10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!
Holly Parsons
Apr 26, 2021
5
10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.
Jacquette Durham
Apr 26, 2021
5
Excellent customer service.
Leticia Ayala
Apr 20, 2021
5
The salesman did not pressure me and the experience was not stressful.
Lauren Brown
Apr 19, 2021
5
Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.
Customer GR
Apr 16, 2021
5
Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.
RUTH I CONLEY
Apr 16, 2021
2
Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!
vtmtt2000
Apr 15, 2021
5
Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.
Jw
Apr 15, 2021
5
I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.
Yoselin Samayoa Quintanilla
Apr 11, 2021
5
Fast and efficient service
Anne Doane
Apr 9, 2021
5
Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.
Marisa Gerth
Apr 8, 2021
5
Very pleased with the Service . Our first time for service here and it was good.u
Theodore Strobeck
Apr 8, 2021
5
David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,
Esteban De La Riva
Apr 8, 2021
5
Excellent service, helpful and efficient staff, and comfortable waiting area.
Kathy Weixel LePage
Apr 7, 2021
5
Patrice was very responsive and transparent. Great customer service.
William Foote
Apr 1, 2021
5
I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.
Peter Lambert
Apr 1, 2021
5
March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!
RollinAger
Mar 30, 2021
5
I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!
Pamela Blasko
Mar 29, 2021
5
It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!
Damon Nock
Mar 29, 2021
1
very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.
Chelsea Charette
Mar 27, 2021
3
Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.
E Coppersmith
Mar 27, 2021
5
Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.
Bill
Mar 25, 2021
4
Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.
Al
Mar 23, 2021
5
Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.
Timothy E Schindel
Mar 22, 2021
5
This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.
Ken Mcfadden
Mar 22, 2021
5
Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!
TurtleBeach
Mar 21, 2021
5
Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.
Mike2CA
Mar 21, 2021
5
I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.
Abdul Chowdhoury
Mar 20, 2021
5
Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!
Evie Manuel
Mar 18, 2021
5
The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable
Williametta Patnelli-jackson
Mar 17, 2021
5
Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.
Michael C
Mar 16, 2021
5
Friendly and knowledgeable staff. Space is clean.
KB
Mar 16, 2021
5
Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.
Iain Proctor
Mar 16, 2021
5
Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.
Zohra Ahmady
Mar 15, 2021
5
Quick service and courteous staff. Peter was very kind.
Yovana Vargas
Mar 15, 2021
5
nice and professional personnel. would recommend to any and everyone.
joyce r robinson
Mar 14, 2021
5
Excellent service, great staff and a nice waiting area
Misty Brown Gillikin
Mar 13, 2021
5
excellent service and care
Walter Smith
Mar 11, 2021
2
Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.
Reed Stephenson
Mar 8, 2021
4
I got new my car with a great deal. And it is so beautiful
Anita Aidoo
Mar 7, 2021
5
Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.
Savannah Buie
Mar 5, 2021
5
Good service Good facility And customer service, I do recommen then...
Juan Quiroga
Mar 5, 2021
5
Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!
Meredith Lefforge
Mar 4, 2021
5
I had service for oil change and state inspection. It was quick.
Sreedhar Sana
Mar 1, 2021
5
always take my car to the dealer for oil changes and any thing else that may come u[
Patsy W Gardner
Mar 1, 2021
5
Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.
Ed Good
Feb 26, 2021
5
Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!
Jeannie Bunch
Feb 25, 2021
5
Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.
Baika Ochir
Feb 24, 2021
5
Did regular service plus recall service in the time limit stated
Rockspring
Feb 24, 2021
5
great service, friendly staff and many options to cjoose from.
Nelson A. Gonzalez
Feb 21, 2021
5
Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.
Maggie Colucci
Feb 17, 2021
5
I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.
Jon Armao
Feb 16, 2021
5
Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.
Sydneia Murphy
Feb 16, 2021
5
Easy to work with to purchase and vehicle service. Would recommend this dealer.
Robert Marshall
Feb 16, 2021
1
I bought a 2018 Toyota Corolla which had some issues after driven for 3000 miles. (I even took my car to the dealership within the warranty period and they said that there is nothing wrong) The cost for repair was around $2400. I left the the vehicle at their workshop for repair. Meanwhile they appraised my vehicle and offered me an amount to buy. When I went to the dealership they refused to give that amount and made me an offer of $700 less. Worst customer service and extremely rude behavior. Do not believe until you have anything in written from the dealership. I even escalate my issue to TOYOTA USA, still no response from them.
Saqib Majeed
Feb 15, 2021
1
Worst customer service, ride behavior of Acquisition Manager.
Saqib Majeed
Feb 15, 2021
5
They said within 90 minutes wait and it was.
Bruce Pendleton
Feb 12, 2021
4
No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.
Gary Wang
Feb 12, 2021
5
The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.
TPhuong
Feb 11, 2021
5
When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.
Josephine Busch
Feb 9, 2021
5
Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.
Nouphone Subkanha
Feb 1, 2021
2
I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.
David Ackerman
Feb 1, 2021
5
Excellent place for car buying friendly and easy to deal with but in my opinion
Ressurecion Roberto Villar
Jan 31, 2021
5
Excellent service; friendly and helpful sales staff; car is in excellent condition.
H. Dao
Jan 31, 2021
5
Timely service, nice facility, professional customer service.
Judit Mayer
Jan 25, 2021
5
I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.
TacoBuyer
Jan 22, 2021
5
I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.
Jonathan G
Jan 22, 2021
4
Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.
Michael Vanik
Jan 21, 2021
5
Great Place!! From the service experience and the buying experience. My next car will be here.
John Hausafus
Jan 19, 2021
5
Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos
Andres Lucin Monroy
Jan 13, 2021
5
Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.
Mike
Jan 13, 2021
5
Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.
ShummyQueen
Jan 12, 2021
5
Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.
Cheryl Monroe-medonich
Jan 9, 2021
4
Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.
Mr. Zeljko
Jan 6, 2021
1
RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened
John Nicosia
Jan 6, 2021
5
I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.
Hugh Whitehead
Jan 4, 2021
5
Service great; added wheel alignment improve down-road tracking.
Walter Seiberling
Jan 2, 2021
5
Dropped it off and picked it up with no delays. Service was complete.
Jamie Sims
Dec 29, 2020
5
Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.
Daniel Dellorto
Dec 23, 2020
1
People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!
Soo Yun Lee Kim
Dec 21, 2020
5
Good job and thank you very much. I dropped off my car and was good to go when I picked it up.
Kathy Athey
Dec 21, 2020
3
Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.
M Allen
Dec 14, 2020
5
Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.
Hazel Coupar
Dec 11, 2020
5
Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.
Alexandria White
Dec 8, 2020
5
From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.
Siegfried H. Lehnigk
Dec 1, 2020
5
Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍
Sandra D-Williams
Nov 30, 2020
5
35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.
Gary Lloyd
Nov 30, 2020
4
While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.
PJH3737
Nov 29, 2020
5
Dealership was patient with me and took care to attend to my needs
Robert Hirshfield
Nov 28, 2020
5
Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.
Carol
Nov 28, 2020
3
Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.
Pat
Nov 27, 2020
5
We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!
Velvet McNally
Nov 26, 2020
5
Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.
Nancy Adrian
Nov 18, 2020
4
Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.
James Nagy
Nov 14, 2020
5
I was very happy with the service I received and all the waiting area is very clean and pleasant.
Mariam Nishanian
Nov 13, 2020
5
Bryan is always so helpful and courteous! Very respectful and my time.
Susan I. Willis Pratt
Nov 12, 2020
5
Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner
Kimberly Pitkanen
Nov 11, 2020
1
Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.
Jacy Easterday
Nov 10, 2020
5
I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.
Andriana Goodhall
Nov 10, 2020
4
Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.
Anayo-chris Ezumah
Nov 6, 2020
5
Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!
Tracy Drogus Nugent
Oct 31, 2020
5
Very good and courteous! speedy and clean surroundings
Ruth Louise McDonald
Oct 27, 2020
1
Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.
Karamjeet Saghu
Oct 24, 2020
5
Excellent Service! Best Offers on Vehicles.
LopDe11
Oct 24, 2020
5
There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...
Roger Stover
Oct 23, 2020
5
After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.
Rick Koski
Oct 22, 2020
5
Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.
Levin Kates
Oct 22, 2020
5
They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.
Nick Miller
Oct 18, 2020
5
Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.
Stacey Evans
Oct 17, 2020
1
Service technician requesting service that was not required or necessary
William Tabor
Oct 16, 2020
5
10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND
Andrea Spruill
Oct 16, 2020
1
The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.
Diane Anderson
Oct 14, 2020
4
Service manager Peter is excellent but the repair cost is too expensive for me
Carlos Wyson
Oct 14, 2020
5
Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.
Linda A Hayes
Oct 12, 2020
5
I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.
Larry Silver
Oct 12, 2020
5
Ease of waiting time, good customer service, explained effectively
Gerardo Cruz
Oct 12, 2020
5
My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!
Dean Blehert
Sep 17, 2020
1
I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.
Robin D. Gelman
Sep 9, 2020
4
Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!
Ken
Sep 7, 2020
4
Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!
Eric
Sep 4, 2020
5
I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!
Jean-Michel Coughlin
Sep 1, 2020
1
After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.
Emily
Aug 29, 2020
5
Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.
Emily Edmonds
Aug 26, 2020
2
Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.
Gary Tupaj
Aug 25, 2020
1
I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.
A A
Aug 24, 2020
5
My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job
Edward S. Lane
Aug 14, 2020
5
Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.
Janet Colby
Aug 10, 2020
1
They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer
Bonnie Rowan
Aug 10, 2020
5
I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.
Chris G
Aug 3, 2020
5
Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.
Gordon Leeuwrik
Aug 3, 2020
5
The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.
Aaron Rorie Sr
Aug 1, 2020
5
I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.
Chris G.
Jul 28, 2020
1
Slow! Slow! Slow! Slow! Slow!
Sandra Foster Davis
Jul 22, 2020
1
Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.
Karen Showalter
Jul 13, 2020
5
Just wish Military vets could get a discount on repairs.
Otis Moses
Jul 10, 2020
5
thorough care, explanation of procedures done, future maintenance to be done
Robert Hirshfield
Jul 1, 2020
5
I’m very pleased with the service
Pedro Gutierrez
Jul 1, 2020
5
Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.
Kathy Athey
Jun 30, 2020
5
Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.
thirsty2can
Jun 25, 2020
5
Great customer service ,people friendly and they accommodate all their customers professionally
Dreyfus Tuazon
Jun 23, 2020
5
Always get great service ! They are very accommodating if you need a rental.
Kat Brooks
Jun 19, 2020
5
It was a really quick and painless process. No haggling which was great
Todd Duchemin
Jun 18, 2020
5
Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!
Melanie Robbins
Jun 3, 2020
5
Prompt, friendly, efficient service.
Donna L. Seeker
Jun 2, 2020
5
Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.
Evan Parrott
Jun 2, 2020
1
was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.
Jeffrey West
May 13, 2020
5
Brian is an excellent service person who oversees the individual process
lvh
May 12, 2020
5
I bought a new Tacoma. Great truck, great deal and service
Thomas J. Rampulla
May 7, 2020
4
See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.
Tom OB
Apr 28, 2020
5
Great experience. Highly recommend it.
Shima Behnamian Andreassen
Apr 23, 2020
5
I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!
Suzanne Jones
Apr 6, 2020
4
Well done. Peter took good care of my vehicle and needed service.
Scott Koysh
Apr 4, 2020
5
Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy
Rajendra Sunkara
Mar 26, 2020
4
Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.
Ysabel Guerrero
Mar 24, 2020
5
Bryan tate always gives me the best customer service
Jharline Rodriguez Chavez
Mar 17, 2020
2
I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.
Katrice Walker
Mar 16, 2020
3
Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.
Chuck
Mar 13, 2020
5
The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.
Elaine Maxon
Mar 12, 2020
5
Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.
Bhaskar Mukherjee
Mar 6, 2020
5
Very professional and responsive and answered all my questions.
Patsy Wells
Mar 4, 2020
5
Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.
Alice Morgan
Mar 4, 2020
5
Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.
Severin Yao
Mar 2, 2020
1
Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.
Brent Spaulding
Feb 25, 2020
3
Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.
James Nagy
Feb 23, 2020
5
The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.
Tony Gavino
Feb 20, 2020
5
The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation
Orlando Moreth Filho
Feb 18, 2020
4
Friendly place and good quality work, and front desk staff are sometimes helpful.
Maria Cruz
Feb 17, 2020
5
The visit was pleasant and the employees were friendly and helpful
Robert Ledford
Feb 11, 2020
1
If I had to do it over again I would not buy a car from Leesburg Auto Nation.
Nana Gallup Chroninger
Feb 7, 2020
4
Did the first scheduled routine service but car was not cleaned after service
Safwat Issa
Feb 6, 2020
1
$799 proc. fee inflexible
Ricky Schubert
Jan 30, 2020
5
As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.
Stephen Payne
Jan 29, 2020
4
Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.
Gary Foltz
Jan 29, 2020
5
Great experience! In and out pretty fast. Salesperson very helpful and really nice!
G Saam
Jan 28, 2020
5
Would recommend for service, but not new car purchase
Samuel Finz
Jan 27, 2020
5
Always good service . Very easy to make appointment. Clean.facilities
Louis Colucci
Jan 27, 2020
1
I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.
Donna Cooper
Jan 27, 2020
5
Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership
Asif
Jan 27, 2020
5
To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.
Mary-Lambert Rossi
Jan 11, 2020
5
I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.
Stanley Ezrol
Dec 30, 2019
5
Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!
Tami Negri
Dec 21, 2019
5
Shaun Capps for your service needs best service advisor!!!!
Maggie Daines Capps
Dec 20, 2019
5
The service was great and the repair $$$ was minimal! Thank you AutoNation!
Mary Anne Healy
Dec 12, 2019
1
I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.
Kevin White
Dec 8, 2019
5
We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.
Bill Cour
Dec 6, 2019
5
They have provided excellent level of service and care for my vehicle.
Debbie Oaks
Dec 5, 2019
5
Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂
Cloudy Rainydays
Nov 30, 2019
5
Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.
Barbara Bearman
Nov 21, 2019
5
AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!
Robert Kim
Nov 20, 2019
5
My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.
Linda Hayes
Nov 15, 2019
5
AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!
Pamela K Myers
Nov 13, 2019
1
I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.
Luis Grez
Nov 12, 2019
5
I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.
Shahla Khoja
Nov 6, 2019
5
My service advisor was Petet a person with professional manner and helpful,I really appreciate
Ati Bekele
Oct 18, 2019
5
My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.
Libby Devlin
Oct 9, 2019
5
My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.
Hasina Safi Hafner
Oct 8, 2019
5
Long wait for services But comfortable seats
Lenora Hood Evers
Oct 2, 2019
5
My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.
Bryan Turman
Sep 24, 2019
5
Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.
Richard Michael Leone
Sep 18, 2019
1
Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.
Mark Dimitri
Sep 5, 2019
5
I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!
Jessica Nielsen
Aug 28, 2019
5
Friendly and well-done service. Very satisfactory.
Marilyn Bos
Aug 26, 2019
5
I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!
Veronica Murphy
Aug 20, 2019
5
Very professional and easy to work with
Jay Delozier
Aug 16, 2019
1
worse car dealership i have ever dealt with. everytime a new issue. service is rude, cant cannot get the make of my car correct, service plan incorrect in system, and they charged me for prepaid services then refunded me only partial money!!! every-time is a nightmare!!! stay away from here!
Amber Lynn
Aug 2, 2019
5
Both sales and service are the best. Not only do they beat larger dealer's prices, but the sales people are great to work with. I'll go back to Bryant again for my next Toyota. I've always been pleased with the Service Dept. as well. They really look out for safety, and they give me confidence that they a real pros at what they do. Morven has been wonderful and so helpful to work with. The only thing that could improve is the people that answer the phones are sometimes short, as I'm sure it's very busy in there, but they need to be a little nicer to the callers (we are your customers). Once you are there, though, everyone is great. Highly recommend.
Terri Seiter Azie
Aug 1, 2019
5
I went there to get my oil change done and some recall work. I decided to wait for it and it really did not seem that long at all. The waiting room is large and comfortable and my service advisor kept me post on the progress and when my truck would be ready.
Constance Musolino
Jul 31, 2019
5
We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)
John Zeiger
Jul 29, 2019
5
Scott MacLeod, service mgr, was fantastic. Tori(?) was great at getting my car in for service quickly. Price was exactly as Scott quoted and my car was actually done quicker than expected. Bravo!!!
Brian Brown
Jul 19, 2019
5
I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.
tasalana
Jul 17, 2019
1
Had a frustrating experience to purchase a used vehicle. Usually people complain because used car sales are relentless and call constantly. I have to say I had the exact opposite situation. I was interested in a car and did not receive one phone call, I had to keep calling for status. The process took about 3 weeks from when the car was posted on the website to when we purchased it. There were a number of delays in the mechanic and body shop but no one called to give an update. Even the day the car was available we found it back on the website - no phone call. Then the car purchase was painful, it took over 3 hours even though we were paying cash. To add insult to injury we called after the purchase to inquire about something and did not get a call back.
Allyson Osborne Daily
Jul 12, 2019
1
My first mistake was buying a used BMW from a Toyota dealer. My second was bringing the BMW to the Toyota dealer 90 days after I purchased it, as they requested. So, I brought it in on April 2nd. When I left, they recommended I do not bring it to them, I bring it to a shop that specializes in BMW’s. Seemed like sound advice. The end of June, I brought it to a shop that specialized in European Cars. That’s when my trouble began. I should have been warned when the second shop couldn’t get the oil drain plug off. They said the last person who changed the oil (Leesburg Toyota) seems to have used the power drill to tighten the bolt. It took them a while, but they did eventually get it off. The problem occurred when they went to rotate the tires. The last people to touch any of the tires (Leesburg Toyota) used the same power drill at full torque on the tires as well. So, $1200 later the shop was finally able to drill the log nuts off the tires. Oh, by the way, the tire and rim protection I purchased covers road hazard. Not Toyota service department hazard. Over the past 8 years or so, I have purchased 4-5 cars from them, including a then brand new 2017 Highlander. None of my cars they will ever see again, and when it is time to purchase there are other Toyota dealers in the area. No more.
John Tett
Jul 6, 2019
5
Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!
Matt730
Jul 6, 2019
5
We were treated great as usual. This is the 7th vehicle we have bought from them
MickeyH
Jul 4, 2019
5
Had the best dealership service experience ever! The service rep, Bryan, was polite, cheerful (even at 6:30am) helpful, and answered all my questions. He made sure my vehicle was given top notch service. The manager, Larry, was friendly and interested in my service experience. The courtesy shuttle was efficient, safe, polite, and friendly. I spoke with Linda to book my appointment and she was knowledgable and professional. I have not gone to a dealer for service in a LONG time but recently started working near AutoNation and decided to give them a try. They went above and beyond my expectations. My only regret is that I didn’t buy my vehicle from them! You can tell a lot about a place by their service. Well Done Bryan and team AutoNation!!
Amy Llewellyn
Jul 3, 2019
5
Friendly staff. Accommodated me without an appointment on a busy Saturday. Gave me suggestions for additional services but did not pressure. Repeat customer.
Debbi Stachura Nichols
Jul 1, 2019
5
Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !
Yun
Jun 28, 2019
3
It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.
dpspence
Jun 6, 2019
5
Service is great everyone is helpful
Xiomara Campos
May 29, 2019
5
Personable Team
Mettrich
May 27, 2019
5
We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.
Chris Cannon
May 22, 2019
5
above excellent customer service from Mr. Nazir Fazelyar .
Fatima Elkalibe
May 21, 2019
1
I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.
Brandon Powell
May 21, 2019
5
Appreciated the paper mats and plastic seat cover used prior the service
Derrick
May 21, 2019
5
Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership
Nailah P
May 16, 2019
5
Bryant Tate made the car-buying process simple and smooth. Love my new wheels.
Laura Stassi
May 13, 2019