Recent Reviews from AutoNation Toyota Leesburg

Came into this dealer to check out a 2019 eco boost mustang and Mr Nassir helped in every way possible. Great person and phenomenal customer service. Only reason I’m not giving a 5 star is because when I took the mustang with me it barely had any engine coolant. Other than that it’s was a smooth operation and will definitely be back.

Omar was my salesman. He took the time to listen to our needs and budget he is very knowledgeable and helped me to find the perfect car. Thank you!

My salesman, Rahman Zahedur, made my purchasing experience simple and answered all my questions quickly. He was very responsive and followed through on all commitments. Rahman at AutoNation was the only Toyota dealership to respond in person and actually follow-up to my internet queries. Happy to now be a Toyota owner.

AutoNation Leesburg was incredibly helpful with getting me a vehicle at a time when it’s difficult to secure a vehicle without pre-ordering. I was able to let them know what I was looking for and they actually called me when someone backed out of a vehicle. The buying process was smooth and each person we interacted with was genuine and respectful.

I want to sincerely thank Mr. Mohammad Salek (Sales Associate) and Mr. Kamrul Ashfakh (Finance Director) for making our purchase experience seamless and straightforward. My wife and I bought a 2022 Toyota Avalon XLE from them. They are one of the very few Toyota dealerships in the area that are not marking up above MSRP and they have my respect and loyalty for that. Thank you again!

From 2019 to till now i bought 4 cars from Autonation Leesburg, Virginia. all car was good sales person Ashraf was the first one who helped me to get my first car, now Ash Fahimpoora is best person to treated me and helped to every possible way to get my new sienna 2021. & ofcourse Nargis too. She helped me alot so that i get the lowest apr. Autonation is the best i really recommend everyone to buy from there. Note: But there is some way of improvement in the service area. they are not the best one, just ok! they never smile, they are sometimes even rude and they are too busy so they dont even care if you wait for a long time. couple of time it happens when i came to do the maintenance by taking appointment they were not upto the mark. their commitment level is very poor. and one more thing when you say certified used car then you should make sure all the things with the car is perfect. this time i just get only one key with my car, they said after a week they will give me the other key. then my reclining seat was not working then i dropped they fixed it. then one of door handle above the middle row is not working, Stacy said they will call me but they dont know when, these are some points they need to be improve. so the customer remains happy even after purchases of their dream car. Thank you and goodluck to Team Autonation leesburg

Welcome reception is not great. I had to stand for quite some time before I was spoken to or assisted. No one acknowledge me when I entered. I understand being understaffed but at least some form of acknowledgement during entrance would help.

Watch out for hidden fees. Quote for 30k service included minimal and recommended. I wasnt shown a basic option though they do have one. The minimal did not include $60 shop fee. I was charged incorrectly on my final bill after service performed and did not get the appropriate costco discount. I had to point out the discrepancy and then the bill was recalculated. Also, more care by technicians is warranted. I popped the hood when home and found a windshield guard unattached and dangling in the engine compartment. For what I paid I expect more from this dealer and more honesty on all the options and a more accurate estimate.

I took my vehicle in for its complimentary 10,000 mile maintenance, was treated courteously, and received good service. I'm pretty picky and verified the work (proper amount of clean oil, TPMS sensor codes moved front to rear verifying tire rotation, checked tire pressure and wheel nut torque, fluid levels checked and topped off); all was good. Waiting area was comfortable (with guest wifi) and they texted me when the car was ready (at about the estimated time).

Feel like they are honest and don't push unnecessary repairs. Love online scheduling for maintenance.

From 2019 to till now i bought 4 cars from Autonation Leesburg, Virginia. all car was good sales person Ashraf was the first one who helped me to get my first car, now Ash Fahimpoora is best person to treated me and helped to every possible way to get my new sienna 2021. & ofcourse Nargis too. She helped me alot so that i get the lowest apr. Autonation is the best i really recommend everyone to buy from there. Note: But there is some way of improvement in the service area. they are not the best one, just ok! they never smile, they are sometimes even rude and they are too busy so they dont even care if you wait for a long time. couple of time it happens when i came to do the maintenance by taking appointment they were not upto the mark. their commitment level is very poor. and one more thing when you say certified used car then you should make sure all the things with the car is perfect. this time i just get only one key with my car, they said after a week they will give me the other key. then my reclining seat was not working then i dropped they fixed it. then one of door handle above the middle row is not working, Stacy said they will call me but they dont know when, these are some points they need to be improve. so the customer remains happy even after purchases of their dream car. Thank you and goodluck to Team Autonation leesburg

I recently purchased a new & a preowned vehicle from autonation Toyota Leesburg and both times it was an amazing experience. Our salesperson Sayed and finance manager Nargis was Phenomenal and very helpful throughout the process. Highly recommended

My tech Brian was very informative during my service even though I had a RAM instead of a Toyota. Communicates very well, honest, and helpful. I was in and out within the day. Very fast and pleasant service.

The best service from all the Toyota in the area, Daniel helped me from start to finish, he had to order Tires he kindly emailed me that they might be on back order that he will be in touch, the next morning he was emailing me they’re in and I am welcome to go in.

I take my Lexus to this dealership for service because they do great work. They are very close to my work place and they shuttle me back and forth as well. Overall, I am very happy with their service.

Great honest service.

one of my best experiences with Nazir, specially with the sales and the sales manager , They both helped me get me what i needed! Thank you guys.

Easy in and out for service. People are nice to work with

The most reasonable price I got from auto nation leesburg for my RAV4 when compared to other Toyota dealers in VA and Marta was very understanding, patient & very helpful through out the whole process. Thanks Marta & her team ;)

Best dealership, I checked everywhere , every dealership put extra market value of auto like up to 8 k but auto nation Leesburg toyota not . Great service.

Very pleasant experience, service was very quick and able to help me get what I needed and help me find what I want. Jonathan helped me find the car I wanted, Tom was very pleasant and friendly while dealing with the finance portion of the deal, and Bill helped support me through the entire ordeal.

I am very pleased to say that I had my car servicing done here! I am so happy with the service and with Umar (salesman). He was very through and helped me very well. He was polite and kind though I was bugging him with all services question again again. I got done my services done very quickly which is unlikely with other dealership. Thank you Umar for outstanding helped and autonation for helping me. decided to come to you guys for my all car services.

Bought a F-150 from Autonation. Nate Burgette was my salesman. I live almost two hours away, so he texted me all the vehicle stickers and information I needed to make an informed decision. We have a travel trailer to consider. I came in the next morning on my way to an event, told him we only had 3hrs to get everything done. He quickly got me started on my trade in and paperwork for my new truck! The process was quick and seamless and felt comfortable with my purchase including extended warranty! Thanks for all your help!

Amazing dealer and more importantly amazing service from Umar Saiyed. He did an excellent job walking through all of the details I needed to make my purchase a successful one. Not only he explained everything to me, but he also gave me the best deal that works within my family budget. Thank you Umar for making my experience a smooth one. If you're in the market for car shopping, Umar is your go-to-guy!

Combined annual service and safety inspection was simple to schedule, rather quick to complete on a Saturday morning, and accompanied with courteous service and gracious hospitality.

Thank you Autonation Toyota and especially Jorge for making a great deal once again. Awesome to be treated fairly and such a smooth transaction. When you need you next vehicle, please touch base with Jorge. Not a better person to deal with and takes great care in his handling of his customers.

I just purchased a new RAV4 from Mr. Mohammad Salek. He’s the absolute best! Mr. Salek is truly honest, helpful and went the extra mile to help me purchase this car. He walked me through all the details of how the the technology works, helped me set it all up and followed up to make sure I could continue to contact them with any questions or concerns. They make you feel a part of the Autonation family. I normally hate the car buying process. But, Mr. Salek is someone you can genuinely trust.

Excellent car buying experience. Mohammad Salek was beyond helpful and made this the easiest car purchase and decision I’ve made. My wife and I are waiting for inventory to purchase her a new vehicle from Mr Salek as well. Highly recommended if your looking for a new vehicle.

Convenient online scheduling. All staff that we met are friendly, helpful, and efficient from check-in through check-out. The waiting area is big and comfortable. Our service advisor Bryan is very helpful, knowledgeble, and professional, he also helped to arrange shuttle service for us, and both trips are and smooth. Bryan kept us updated of the status of the service and any findings with detailed report and estimate, which is very helpful. It is a great experience.

This dealer is NOT selling vehicles over MSRP. Avoid Darcars and Koons, bring your business here. Excellent experience! If you need/want a new car get it here! Completed my purchase mid June, a positive experience!!!

Above and beyond the usual great service from Bryan and the team. After nearly a day of being unable to reach me due to phone issues on my end to tell me there was an issue with tires that didn't arrive on time, they still were able to recommend an alternative and get the work done before they closed. Most business would have said see you tomorrow. Service is always great and pleasant here and I don't feel like they are always trying to upsell other services like most dealers.

I realize that AutoNation Toyota Leesburg has a large number of positive reviews. And pre-COVID, we may have said something similar. But the last couple visits have suggested that they have lost something. Maybe they've lost some of their more experienced and capable staff? Maybe they are implementing some cost cutting and trimming back staffing? Not clear. Our most recent visit (June 2022), we simply asked them to perform a standard oil change and rotate the tires. When my spouse arrived at the Service Desk, no one bothered to even greet her FOR SEVERAL MINUTES (-1 star). After waiting a polite amount of time, just in case they needed to wrap up something more important, she decided to take the offensive and introduce herself and ask for their help. The first employee at the Service Desk told her that someone else would have to help her. Seriously. So she moved on to a second employee, who indicated that he was busy training a new employee and that the third person present would help her get checked in. After a few minutes, this third and final service rep was able to get her checked in and she went to relax in the waiting area and get some work done on her laptop. Unfortunately, the wifi was non-responsive to her laptop despite repeated attempts to connect (-1 star). So my spouse resorted to addressing some phone calls instead. Roughly 2.5 hours later, the service technicians finally finished. That's a little extreme for an oil change (-1 star). And at no point did the Service Desk provide any updates on time needed nor apologize for taking so much of her day. But despite taking so long, they didn't even wash our Sienna, despite having promised to do so (-1 star). If an auto service provider wants to charge a premium price, and we consider $110 a premium price for these simple services, then they should provide a premium service. I'll save everyone from having to read another page of my rambling, but the previous experience in 2021 wasn't much better. BOTTOM LINE: We've decided to take our business elsewhere.

My experience at AutoNation Toyota was excellent! No hassle, very friendly service, and comfortable showroom.

Jonathan Milbourn Sales representative. He has done great job for us since the car available in the assemble to location to delivery to us. I like his communication during the process. All necessary information he passed to me time to time. I wish his great success.

Very unprofessional, uncaring, pretentious staff at the customer service counter. I was the only person waiting at the counter, and three male staff sitting at the counter doing their own things on the computer without even making eye contacts and greeting me for nearly five minutes. It was like I wasn't there. I felt like I was being ignored. Then, I began to lose my patience, and started speaking. One responded and still asked me to wait for a little bit, without apologizing. I asked to speak to a manager, and none of them arrange a manager over to talk to me. Absolutely unacceptable. These staff seriously need to be retrained or a new line of staff are needed to replace them.

Fast and reliable service!

I have bought several cars here and Nazir has taken great care of me and my family! The financing process is a bit painful with all the waiting…but I trust Nazir to find me a great car at a great price.

Simply average all around. Had oil changed, I did get a whiff of oil as I got back in. Previous dealership provided me with reports of my tire and brake life every time I was serviced, and this one doesn't. Overall experience was 'meh' in all categories.

Mr. Rahman helped me buy my Toyota 4Runner. Mr. Rahman and his manager Mr.william King are supperstar. Kam Ashfakht the financial department is also supper helpful. The customer services and clients treatments are so great. Great service!!

This is the first time I went to the leesburg location. It’s very disappointing how unprofessional they are! employees are not knowledgeable at all. rude and 0 customers service

This is our 3rd purchase with Autonation Leesburg Toyota and we are very pleased with our latest purchase Nazir was our sales rep. Just outstanding fair service and price!

One of the only dealerships around not marking up cars over MSRP. Thanks to Jonathan and team for helping me find a new Tacoma. Would definitely recommend this dealership!

The best experience buying my car from Mr Rahman.

Took car in for 35,000 mi service, and asked them to look at the push button ignition as it would not start a few times. I was told they did not have a tech on duty. I insisted if they have techs working on cars and telling people what is wrong and they can fix they certainly can see if there was a problem with my ignition. Then I was told wait time was 1 hr.- 2-1/2 hrs later total chaos. Check out was a nightmare, woman giving wrong keys to people, never got a receipt of what was done, two other gentlemen overheard my conversation and told me dealership don't want to work on warranty, one gentlemen brought his car in on a Friday and picked up on Sat. and was not happy, another gentleman was given the wrong key to his car. I walked out without getting a receipt woman behind counter was up to her ears and having a hard time checking people out, she could not tell me what they did to my car. At this point I was so flustered with the service, I just wanted to leave. While driving home I realized I did not get a receipt. I will not be going back there again for service.

I would like to give a shout out to Omar from AutoNation Toyota Leesburg. He helped me with my quest for a Toyota Sienna. He answered all my questions, provided me with multiple options to build the minivan. His commitment to a customer is outstanding as he was even working over calls, while being sick, to help me get a Sienna as soon as possible. Kudos and keep up the good work.

If you need anything from the service department ask for Dan carabentes:Very respectful, helpful and reliable.

I waited 3 hours from MY APPOINTMENT TIME for them to start working on my vehicle. I had to ask for updates, they were not good at communicating. They had one charging station available that was constantly in use. When it was finally finished, my car was not brought around. They man up front just said "it's parked behind the brick wall, it's marked on the tag." There was nothing marked on the tag, I had to wander around their huge parking lot with four little children to find my vehicle. I'll go somewhere else next time. 👎

I do not like to leave one star reviews. Every employee is a person and no one deserves to have a bad day and the last thing I want is for me to drag something bad into the light. So here's why I'm leaving this review: On June 2nd I reached out to Toyota with a concern about my service experience. I was assured that someone at AutoNation Toyota Leesburg would reach out to me by the end of the day the next day. This did not occur. I was again assured I would be contacted. This did not occur twice more. It is now June 14th and my concerns have never been addressed, so now my concerns go here to let others know: I had my 5k,10k, 15k, and 20k mile ToyotaCare services provided on my brand new car (purchased April 2021) here at AutoNation Toyota Leesburg. These consist of a number of services but most notably is a Tire Rotation. I replaced the tires on my vehicle at 30,000 miles. Tires that were rated for 60,000 miles. (I could understand these tires needing replacement between 45-50k, but to need replacement at 30k?) The reason why? Extreme wear on one side of all four tires. The only way this can happen is if my tires were never rotated. Sure, you could blame me for not checking that the tires were rotated. But isn't ToyotaCare supposed to provide the services they advertise? I was told I received a Tire Rotation not once but four times. Once per appointment. I was failed on four separate service appointments. If you get your service here at AutoNation Toyota Leesburg: Check your vehicle. Verify that the work was done. After this experience and being ignored for nearly two weeks I will never be returning to this dealer for service or to buy a vehicle under any circumstances. (And if someone at AutoNation Toyota Leesburg sees this comment: Don't ask me to contact you. You have my number. You've had my number since June 2nd. You ignored me for 12 days. There's nothing you can do to change my mind now. If you want to know what you can do: Find out why I was failed four times so this doesn't happen again to anyone else.)

We have been purchasing our vehicles from Leesburg Toyota, now AutoNation Toyota Leesburg, since 1998. Trying to find a new vehicle at a fair price has been difficult with the current supply chain issues. Nazir Fazelyar, our salesperson, went above and beyond the call of duty to help use find the vehicle we just purchased. We provided Nazir with information about the vehicle we wanted to purchase. For many weeks, he regularly monitored the list of upcoming vehicle shipments, looking to match our request. Once he found a match, he called us, and we put a very modest refundable deposit down on the vehicle. In under two months, our vehicle arrived. We test drove the vehicle to make sure we liked it, and Nazir and the other professional individuals worked past closing time to help us complete our purchase. My family and I are thankful for Nazir's hard work and help, and also for the hard work of those individuals who help us with our purchase. THANK YOU!

All went well, once a tech was able to resolve a problem with my car remote. My only complaint is that I had to wait 3 hours for him to be available.

Ashkan is the best salesman! Good job

Oil change and tire rotation were fine (I assume). Customer service was absolutely terrible. Repeatedly called to check on the status of my vehicle and no one could ever give me an answer or connect me to anyone who would have one. Never received any calls back or updates. When I finally picked up my car, saw everyone sitting there doing nothing. Was hoping for this to be my new local spot, but will never go back again.

Friendly and helpful staff, nice facilities. They finished with my car an hour sooner than their estimate which is always a good thing when you are waiting for the car.

I bought a RAV4 2020 from this dealership and Marta was the agent helping me with sell. She is amazing, hard working, and so helpful. I am very happy with Marta and the rest of Leesburg staff support.

Quiero reconocer el excelente servicio y atención del señor Jorge González , con mi esposo hemos comprado varios carros y hemos regresado siempre a Toyota por su maravillosa colaboración, recomendación y acompañamiento. Es el mejor en su profesión 👏🏻👏🏻👏🏻👍🏻

When I arrived for my appointment for a safety check, I was greeted by a man in the covered driveway. He held the door to the customer service area open for me and I walked in. There were 2 ladies sitting behind the desk, each talking with a customer. There were 4 men sitting to the right of me about 10 yards away. They were talking amongst themselves. The customer in front of lady #1 departed and lady #1 continued typing on her computer. Lady #2 and her customer left the room and I stood there for perhaps 4 or 5 minutes. I finally interrupted lady #1 and asked her is I was in the right spot to check in my truck. She said "oh! I thought lady #2 was helping you. Lady #1 then looked up my information and sent me to "Carlos" one of the 4 gents to the right. Carlos found my information, stood up and went outside to my truck. He didn't say anything to me so I didn't know what he was up to, so I followed. Carlos got into my truck, looked around, started it up, looked around some more and turned off the truck. He then took pictures of my truck from all 4 corners, squeezed a tire, then went back inside. He sat down and asked me if I wanted to wait. I said no since my wife had been waiting for me outside in her car. My appointment was for 10:45am and I arrived about 10:25am. About 5:15pm I hadn't heard anything from Toyota so I called to find out the status of my truck. I called "service" and the lady that answered the phone looked up my information, said she suspected that my inspection had been completed and transferred me to the cashier. The cashier confirmed that my truck was ready and my wife brought me to Toyota to pick it up. I am a former Logistician with over 40 years of customer service / management experience and it occurred to me that I should share this less than perfect experience with someone who wants to present superior service to customers. If I were in charge of this service group, I would have wanted someone to acknowledge their customer when I walked in the door. By the body language i observed when I entered the building, I think the 4 gents (one of whom was Carlos) were not discussing business. One of them could have greeted me and I could have been on my way much quicker. Also, I doubt that my safety inspection took 5 or 6 hours. I should not have had to call to find out the status of my truck. My wife's car is not a Toyota and I continually harp on her that my service is better than hers. She now has some ammunition against my constant railing. I'd give your service group a C- or D+ on this one. I don't want anything from you other than to take in my thoughts and use them to improve service.

I’ve purchased all my cars @ Toyota Leesburg and all I can say is Jorge Gonzalez is the man! His attention to detail a& customer service is what keeps me trading/buying cars here.

Great experience at Toyota Autonation. Wonderful test drive with Jonathan who made the process super quick and easy.

This location has disappointed me couple of times now. First experience was they overcharged me for battery replacement, they knew I had Costco coupon so overcharged and then gave Costco discount. What a joke. Recent experience: called to schedule recall appointment and they said service advisor will call you back, no call for a week. Called back to check on status they have no idea about my previous call, lady answered call on 06/10 evening and I explained and she said same thing, service advisor will call you back, I said I hope they do I been waiting for almost a week. She said “hopefully” Yes so not a great experience.

Service process was fast and easy; would definitely recommend this dealership to my friends and family

George was great!!

Great service 👏 👍 Kam and Nazir are great to work with!! Awesome team!!

Marta and the team at AutoNation Toyota Leesburg did an excellent job in getting us our Hybrid RAV4. This is one of the few dealerships in the region that is not charging over MSRP, which is much appreciated. It was a seamless experience from putting down the deposit to picking up the car a few weeks later.

Arrived on time, the waiting time as expected, great service.

Do not get your car serviced here. We have gone three times (the second two were only because it was free) and all three have resulted in return trips. We bought a new car that came with free service but we are now going to pay for our routine maintenance rather than deal with their service department. (6/10/2022) As a follow up, we spoke to a manager and they are working toward fixing our issues. So I would give them that credit. Unfortunately, the trust is gone. Hopefully they correct their issues and others do not have the same experience we had.

Able to get a same day appointment. Work performed quickly. Happy with service.

Good Service this time

Service Rep Byron is a 1st class rep; he kept us informed with updates. Explained all work and cost before work was performed ! Clean environment, plenty of spaced seating, free wifi Kudos!

I had such an amazing experience at this location. I had a very attentive, helpful and honest salesperson named Jorge. There needs to be more people like him in car salesman industry. I love my new car and felt confident in my decision with his guidance😁

It took 2 phone calls to make an appointment for 2 recalls ( rear turn signal and vehicle stability control software update) . It is impossible to reach service advisor. One call taker was incompetent. The second call taker was more competent and was able to get an appointment. I was told that they will need to inspect my rear turn light signal to see if it needs replacement. Basically, I will need to make two appointments. Also, I advised Ryan that there was noise coming from the power lift gate. Service advisor Ryan was very nice and took care of one recall, lubed the power lift gate but I had to come back on the following week for another recall because there was no part in stock. On the following week, Ryan took care of the rear turn module but the noise from the power lift gate was still there. I was told if it doesnt go away to bring it back again.

I have been using Autonation Toyota in Leesburg for several years. They are professional, kind and answer all my questions. I always use the same service technician, Bryan Dorsey, and he is wonderful. He is great to work with, always a smile on his face.

All I CAN SAY IS MR KING IN USED CAR IS THE MAN HE KEPT IN CONTACT WITH ME THROUGH THE WHOLE DEAL TO MAKE SURE HE GOT IT DONE MADE FEEL LIKE A FRIEND INSTEAD OF JUST ANOTHER CUSTOMER AND MY SALESMAN NATE WAS ON TOP OF HIS GAME ALSO I WOULD LIKE TO THANK AUTONATION AGAIN!!!

The service representative, Luis, was informative and helpful. They have shuttle service if you need a ride home and back to the dealership. I used the shuttle service, since they were very busy with cars needing service.

Quality people Quality work

Waiting long time for oil change I had appointments

Bought a car here from George and had a great experience. They are very honest and professional. Also when everywhere else is taking an advantage of this pandemic situation and ripping people off, they are NOT charging over MSRP. So just because of that and their great service, they will get my business for good.

They performed an all wheel alignment as I had requested. They completed the job in an hour including a car wash. Good job! 👍🏽

Not a great experience. Settled on a truck that wasn't great. Worked the numbers. First page my GF signed had apparently fake finance numbers on it. I asked about it and it magically went from 4.5% to 14% lol 1.7% higher then our existing loan. Yeezus. We walked after wasting 3 hrs there.

Don’t sell your car their, they will rip you off

The service advisors were very professional and attentive. I like their new system where they text and email you a report with colored pictures and recommendations. It is a low pressure environment where you do NOTfeel like your being pressured or taken advantage of. It also gives you time to review their recommendations so you can make the best choice for yourself at this time. Love it.

I brought in my 2019 Toyota Coralla for CVT fluid exchange I thought it was time to have it replaced based on the recommended mileage. The advisor called to let me know it was still clean and that I should drive it for another 30,000 miles then he would recommend it. I appreciate the honesty this establishment practices, unfortunately nowadays you don't find this kind of places, they easily could have done it anyways and charge me they didn't. I will surely be back for future services!

Changing my review. Despite what happened, Amir, the service director, was able to correct everything in a very efficient manner. Thank you!

Took our car in for service for an oil change and (most importantly) to get the safety and emissions renewed. When we picked it up, the inspections had not been. We were told it would take another 45 minutes to do those. We'll be taking our car somewhere closer to home to get them done.

I needed a part for my Sienna van. The person in the parts department was very good and she found the part I needed. Price was high for what it was, but that is pretty normal now days.

I bought a new Highlander here in 2020, I had a bad experience , There are noises come out from the passage side with my new car, I reported it to the service team after few days driving though my videos , The service team does not want to resolve the issue at all even they know the problem is there. They told me it was the design problem, a lot of Highlanders have the same problem, 2 years past, the noises are still there, I would give 0 star if I can.

First I get a call asking me if I want a complimentary oil change at the dealership. It’s normally out of the way but I had some scheduling things that made it work but why not. I go to drop off my car and I’m told that I have to go to my specific service advisor. I go to him and he’s on the phone. I wait patiently in front of his desk and he gets off the phone and starts working. I wait patiently as I don’t know if he’s finishing something from a call. Another service advisor asks me if I need something and he finally acknowledges me and said he thought I was waiting for someone else. Then he said he’s too busy to take me and shoves me off to the first guy who said I needed to go to the first service advisor. This entire process was 10-15 min. Well I get my car checked in and ask when it will be ready. I was told maybe an hour and a half. I said that it worked as I need it within 2 hours before I head to my house 30 min away. I’m told that I’ll receive a call. So four hours later I hadn’t received a call, I called them….then they couldn’t find my car….. 10 minutes later, they find it and it’s ready….two hours after the promised time. So then I go in and spend an additional hour of my day and pay for my complimentary oil change and tire rotation. Terrible service, terrible experience.

Great service

Beware! Brought my Highlander in for an oil change and was charged for an alignment and other things I didn’t need. Went to pay and they charged my credit card 3 times for the same service. Very shady practices. Will not use again.

Overall was a good experience here at Toyota Leesburg. Transparent prices and no pressure.

I was able to drop my vehicle off the night before in the night drop after making an appointment. While working I received a text so I wasn’t bothered with a phone call. Since I had purchased the extended warranty I didn’t pay a thing. My bill would have been almost $200.00. I normally don’t purchase extended warranties, but with all the electronics in cars and hybrids I did this time. I was happy with the service. Easy drop off and pick up. With a washed car!

AutoNation Toyota Leesburg was an awesome experience at purchasing my vehicle. During these inflated rates that the banks are handing out for loans have been crazy, their finance lady Nargis was able to secure a lower interest rate with another local bank. And not to forget Nate and Bill who took care of all my concerns in regards to securing a spare key for the Mercedes at the dealership cost. Thanks again! I will definitely recommend them to friends and family as I believe they are one of the best in the business.

Simply very courteous and professional.

Untrustworthy

Just left the dealer and wanted to give a shout out to Bryan who was my service manager. Bought my 2014 Toyota Highlander in Cleveland and added a Toyota Financial extended warranty. Was always curious if money was well spent and when my liftgate stopped functioning I was told to bring it in (at that point they said they could not tell me if covered - giving me some trepidation). Brought in at 8 a.m. and was greeted by a polite, cheerful and most important competent Bryan. By 10 a.m. I was told they knew the problem and that the warranty indeed offered protection. I had also noted the maintenance light had come on and Bryan told me the issue - which as I had just installed four new tires was redundant so Bryan just had things reset and informed me of next maintenance event. As repair parts needed to be ordered we set Wednesday for service (Bryan telling me he would see me then,). I went over to the service chief and made sure he knew Bryan was a real asset and now I am also telling the world. Hoping C suite at Auto Nation reads this and rewards Bryan - great shop, great staff. Funny enough, my dealer in Cleveland, largest in the city, told me this was where to go As I moved to VA and I endorse the call. Well run and competent. They even are looking to buy my model and when I see adds and prices with same car at 20 K more miles and having a quality extended warranty in hand, I know why I also find Toyota at the top of the heap. I expect this car still has many years of excellent performance left. Keep up the great work.

The experience was fine, new 2021 Highlander for 5K initial check up, but the Toyota app wouldn't let me schedule the maintenance and I had to call in. :(

Zahedur Rahman took great care of us at this dealership. Thanks to him keeping me updated on the latest status of our vehicle, we were able to purchase one from this location at MSRP when all other dealers were selling at thousands of dollars above MSRP. There was a month or so of wait time, but paying an upfront deposit to secure it was helpful in reserving it when the vehicle was back in stock.

They are absolutely incompetent and dishonest. The employees here ruined a person's transmission, then lied about it, refused to pay for it, and is now deleting comments and posts about it on their page. You really can't get any more shady than this. They're an absolute embarrassment and crooks.

Dear KAYLA WILLIAMS/ Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated. We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you MRS KAYLA WILLIAMS for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $1000 invest now. Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544

Don’t take your car here. They are careless workers who will destroy your vehicle with no concern.

The service guys will take your car for a joyride, wreck it, then refuse to pay for any damages

The Best of the Best! The Pre- Owned car managers John and Bill, are the Best in the industry! I was in and out in an hour! The One Price on all used cars make it quick and east no back and forth! Thank YOU!

After watching the video of your antics with a customers car I am appalled by the ignorance demonstrated and your arrogance in not making this right with your customer. You will get NO SALE from me and I am a buyer.

Great Service every time !!!

BRYAN my Service Rep is AWESOME!

One of your employees knowingly, carelessly wrecked a man’s transmission. Do I need to say more? Don’t go here.

Terrible clowns who cant drive stickshifts

Customer service is superb. Services are rendered on time

The service department at AutoNation Toyota Leesburg is the best. I bought my 2018 Highlander from them because they took such good care of me and my 2006 Highlander. You never forget coming in for a service recommended by another service center (I wanted a second option) that was going to be expensive. The service manger came out and told me the service wasn’t necessary. I have been a customer ever since! I highly recommend them.

DO NOT trust these people! Caught red handed on dash cam wrecking a customers car and doesn’t have a shred of integrity to fix the damages they caused. I’d say it’s unbelievable but I’m not shocked.

Amazing service!

Overall I am disappointed with my experience with the service department. Not sure if it's my higher than normal standards, but here we go... Scheduling the appointment is easy and painless (1 star) Service writers are friendly (1 star) FJC went in for an alignment and tire rotation and to investigate a squeak. No major/minor issues with the truck at all. No lights on the dash, nothing. Get an invoice for the services, pay it, and get in my car. Dashboard is lit up with multiple lights. My 'tuner' was also changed to a more aggressive setting as well; leading me to believe that the tech changed it when he went for a 5 miles test/joy ride. I go back in and a service writer takes it back to the techs and they just clear the code(s). Skip forward to later the same day, the dash lights up yet again. Called to make an appointment for the next day. Tech takes a look (2.5 hrs) and finally figures out that it's a misfire in cyl 2...ok...well the truck was fine before I gave it to you all, highly suspicious that the truck wasn't floored a few times during the joy ride the day prior. Tech replaces spark plug and coil pack and the code is gone. Get the car back, all is well. No change to me for these services. Driving down the highway, the steering feels loose, really loose. The alignment 'completed' on my truck is shoddy at best; I have to take it to another shop to get an actual alignment done. All in all, I am sure that the techs there are genuinely good at their jobs, but I must have gotten a tech who was check out for the day even at 9am. I'll be taking my business elsewhere to a shop with more experienced technicians in the off-road market. I suggest anyone who has an off road specific vehicle to look elsewhere. If you have a service plan with them, then use them until it runs out and then look elsewhere.

Service tech thrashes a customer's car and you won't do the right thing. Camera showed everything, you saw the proof and chose to do nothing. The video is all over I would watch it before letting this dealership do anything for your vehicle. Your ethics are beyond questionable.

Our service manager (Kristin) was great and the team completely checked out our car for a long trip. Thank you.

Your technicians joy ride and trash a man's clutch for fun, and no apology? Proof is on Tiktok, search 86moes BRZ. They're removing reviews that link the article as well. Real classy.

They fried my fellow Toyota buddies clutch. It’s all on his dash cam video. An employee says out loud, “man I feel bad for this car” because he obviously cannot drive a manual. That explains why my oil changes take so long. If they can’t drive the vehicles they service, maybe push them around in neutral? Seems safer for vehicle owners.

They will wreck your clutch if you take your manual car in for service.

Auto only shop. Do not go here if you have a manual

Better off going to another dealership

Just saw the video on tiktok wow, they are careless

great place to come to have your transmission destroyed https://www.distractify.com/p/toyota-dealer-wrecks-manual

I came in for an alignment for my 2017 Prius. This is the second vehicle I have purchased from this dealership. I have always had very positive experiences when I buy parts or get my car serviced by Automation, and it was the same exceptional experience again this time. The service staff, both behind the desk and out front moving cars, are super friendly, very helpful, and very efficient. Generally I wait for my car to be serviced and thus get to enjoy the quiet waiting area with the comfy seating. So relaxing to sit and read as you wait for your car. The wait times are always reasonable and I generally get my car back well within the time quoted. This dealership should be the model for all dealerships in how they treat their customers so beautifully and how they conduct business with courtesy and friendliness.

Have you guys seen the videos of the service Dept here Joy riding 86moes BRZ “I feel so bad for his car right now” after burning the clutch man come on.

I had a great experience here buying a 2022 Toyota Tacoma SR! The salesman I was in contact with was Jonathan Milbourn. Very nice and helpful guy. He helped me reserve a Tacoma after only 1 week of trying to find one that fit my specifications! The sales manager, Louis, also helped out with the deal. When I went in to close the deal once the Tacoma arrived, I came in with a check with a really low APR from a credit union. I wanted them to just take the check I brought instead of running my credit again. The APR given by the credit union was obviously too low for them to match and I told them this. But I think it may be their policy to check if they can match the APR regardless of how low it is. I only minded it because it added on time to the visit and I really wanted to drive the truck home! Once I got to finalizing the financing with Tom, it was smooth sailing from there. Tom is hilarious and I could tell he’s a good guy. On a side note, to anyone reading this who puts down large down payments, make sure your bank is expecting a large withdrawal of money! Overall, very positive experience. Would do it again!

In 2019 I purchased a new Avalon from them and I also purchased a service warranty that included appearance protection, Toyota auto care and Vehicle protection care which was almost $5,000. Unfortunately, with COVID I have only put 8,410 miles on the car. When I drove my car in for an oil change and tire rotation on Monday, May 2, 2022, the service department said I didn’t have enough time or mileage to qualify for the service. My argument was the tires and oil had deteriorated even if the car have been sitting in the garage. They did rotate the tires and their invoice stated “Tire Close To Replacement”. I always thought tires lasted more than 8,410 miles. The service warranty expires on 8/03/2024. According to my record keeping, I have had check-ups on January 14, 2020, July 10,2020, January 25,2021 and July, 23,2021. Now I have been informed that I only have one Check-Up left. I was not aware that I contracted for a maximum of 5 Check-Ups that I paid $5,000 for the package deal. WOW that was an expensive purchase. My lesson that I learned was do NOT purchase a service agreement when I purchase my next car at another dealership. .

Come here if you want your transmission blown out of tarnation.

Watch @86moe on tic tok, the dealership lets it’s employees race the customers cars around the backlot. Then when it’s damaged they refuse to fix it!!

No haggle, honest and knowledgeable staff. Highly recommend!

No pressure service for your Toyota. They will suggest maintenance based on findings from their complementary multi-point inspection but you can always say “not at this time.” To anything other than what you brought your vehicle in for to service. Next time I go in I will skip the wash afterwards. I could do a better job blind-folded. Otherwise a solid dealership service experience.

I have been going to this dealership for over 15 years. We had, including our daughters, 5 Toyota vehicles which I had serviced here. My trusted person that took care of me and is still taking care of me (we have 2 Toyota vehicles now) was and is Bryan Dorsey. He is extremely technically competent and has built a great relationship with me. Most important over the entire period I trusted him. The dealership is very convenient with places to sit and work if you are waiting for the job to be done. I have recommended this dealership and Bryon to many friends and they were all very happy. Definitely deserve a rating of 5.

Stopped by for scheduled 10k maintenance. Accurate time estimate and washed my truck before returning to me.

Always have had good experiences at the dealer in regards to service. All services have been done in a timely manner. Flexible drop off times are really helpful. They always give you timely and detailed updates of work done. The price is a little more than you may pay elsewhere, but so far has been worth it. I will continue to come back.

Buy a car here but don't let it get worked on, especially if it's a manual. I have seen videos of technicians frying clutches and acting extremely unprofessional with customers cars under service

This dealership will abuse your car and fry your clutch while on camera. Go somewhere-actually, go literally anywhere else where the technicians will treat your vehicle with at least an ounce of respect.

This is regarding their Service Department, which which we feel is the Best in the Area. They handle the huge number of Customers expertly, more importantly, you can trust their work. We work with Kristin Lewis in the Service Department. She communicates clearly, and is very responsive to emails and phone calls. They have a very large waiting area, that is very comfortable. Lindsey, their Cashier, is efficient, pleasant. Because of her Desk placement, she has to field many questions, and not all customers are nice, but she handles them beautifully. The Outside team that accepts and moved the Cars, are also welcoming and efficient. I do not know the Manager of this Facility, but he should know how well his staff performs.

Best and quick service I have ever gotten on my car. The staff at this Toyota center really do care for you and your cars needs. The waiting room is comfy, all in all really really excellent service!!!

Excellent service on new vehicle purchase (2nd time). I appreciate the attention to detail and low time spent making the transaction.

Swift and courteous service with genuine attention to you and your vehicle

Comfortable waiting area, pleasant staff, didn’t have to wait long for service.

Was having my truck serviced at Tysons Toyota (where I bought it) and decided they were no longer what they used to be. Decided to start taking it AutoNation Toyota Leesburg. So far so good!

Salesman Islam A was not a great salesman at all. Not knowledgeable with the car that I bought. I did my research on the car so came in for a test drive but during the drive he didn't talk much only talked when I asked a question. When I asked about the car he just read from the flyer. The sales managers and finance manager came out to greet me during the processing. I already had a pre-approval from my bank but they insisted to run their own loan. That also checked my credit where they promised it would not. After the sale, I guess they don't care, I reached out for minor questions and support but no one responded.

Pleased.

I had a really great experience with my car buying experience. There was a bit of a miscommunication when I arrived to the dealership but Bill and Rahman were able to help sort out those issues to help make things work.

2 hours for an oil change? Three times in a row... They knew I was waiting and *I* had to go ask about when they'd be done. When I did they were like, "oh yeah, the tech said something a while ago...." Lame and frustrating. Once was a mistake on their part, 3 times means I might drive all the way to the next town over

This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!

Terrible service. Very bad service. They promised me to fix some details of my car, they gave me a signed paper committing to fulfill it and they have not done it. I'm calling all the time and they ignore me. Really very bad. I'm going for 6 months and nothing they answer me. Only once did they tell me we will call you back and it has been 6 months since then.

This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!

This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!

Great service. Service Advisor Bryan Dorsey extremely knowledgeable and professional, great personality and makes you feel welcome. Work done with a hour.

Not worth the time not even close!! worst communication I’ve ever experienced place is a mess don’t bother. just thinking about bringing your car here is a waste of time! -price gouging on parts -techs quitting left&right -service advisor kristen was very rude seems like she hates her job -no one knows what’s going on ever Place needs a serious rebuild in staff won’t be back

Our salesperson, Daniel, was helpful, not pushy, and straight forward. The finance manager made out lives easy, and the sales manager was also easy to deal with. It's a used vehicle, hopefully we made the right decision. Time will tell.

great and fast service

Awesome service by Tim..

It was ok Tim was helpful but their shuttle service is bad. I left my car asked them sor shuttle to go home because it was going to take 3-4hours but had to walk home. In the evening I called them to pick me up so I can go get my car but 1 hour later no shuttle so I called again their response was they had no Idea who picked up the phone and shuttle was not even ready. It did arrive eventually but 1hour wait this was bad.

Excellent service performance from Autonation Toyota Leesburg especially from Service Advisor Tim Nguyen. This was not the first time Tim was helping me, but every time I came in for service on my vehicle, he always showed me respects and the knowledge that he possessed is exceeding my expectation. He always explained to me clearly on what my service is and when is my next service going to be. He always call to confirmed and followed up with my vehicle service. He had show excellent courtesy every time I was there for service. He will be my number 1 guy to come to. Excellent Service Autonation Toyota Leesburg. Keep it up, and thank you very very much. See you next time.

Always efficient and honest.

Extremely efficient. Even with alignment I was out of there in just a little over an hour. I always feel that my car is in great condition when I drive out.

Terrific experience. Nate took the time to answer all questions and make us comfortable with the process. The finance office also sped things up and got us in and out quickly.

Great customer service

Great experience buying out my lease. Jonathan and Bill were very helpful and friendly, and Nargas made signing everything quick and simple. Definitely recommend.

Great customer service.i recommended

Went in for the first time to get my car serviced and Had a great experience. I really appreciated the attention to detail and keeping me informed of everything throughout my service. Ryan was great and I’m glad I was able to work with him.

Had an appointment for routine maintenance. The service rep wrote up the work order within minutes of my arrival. Work was started and completed on time and done at a fair and reasonable price. I've been taking my Toyota vehicles to AutoNation Leesburg for years. They consistently provide prompt, efficient, courteous and fair priced service.

Jonathan Millbourn, Bill, and Nargis proved to be both outstanding resources to help us make this complex choice— no pressure, just clear communication and the kind of anticipatory advice that comes from a high degree of expertise about their products, services, and customers’ needs. Definite 5 star decision service…

Bryan is an excellent service manager and the service dept does a great job I just recently bought a new 2022 Toyota Tundra from AutoNation Toyota Leesburg VA. It was an outstanding experience from the start to the finish. First, I worked mostly with Bill King who is the Lead Sales Manager. Bill is a true sales professional and has over 30 years in the car business. Bill found the exact truck that I was looking for and ensured it was allocated to me. He kept me informed throughout the process. Once the truck arrived Bill gave me an extremely fair price for my trade in vehicle. I also worked with Bryant who was an extremely helpful salesman. Bryant also helped me in setting up the infotainment system. And finally I worked with Cam their finance manager. Cam did a great job with all the administrative aspects in buying and trading the vehicle. I appreciate the great team at AutoNation Toyota Leesburg VA

Only dealership ive ever been to that never used annoying cliche sales tactics to push you to buy a car. Martha helped me score a new car for MSRP and was very quick and helpful. Only dealership in the area selling strictly for MSRP in this market, highly recommend coming here and hopefully next year ill be back for a Tacoma.

Great all around experience, one of the few places that tells you how it is and doesn’t waste your time

First time visit but satisfied Customer cares and convincing Good relation and confident Thanks Great job

I ran into some issues recently with my highlander Mike (GM) went out of his way to solve my issue and to correct the issue faced. I had lost faith in Toyota after many years of buying Toyota. Mike was able to restore my faith in Toyota by providing incredible patience with me and by really helping us find a good solution to solving the issue. Completely recommend.

Marta our salesperson was great. Kept us posted on car status and helped us throughout the whole process. She even helped out a few days after purchase to figure out some tech problems I was having.

Sub-par customer service, but not much different from any other dealership. Very rude staff and almost confrontational-like they’re upset that you brought a vehicle to them to work on. Will only be using privately owned service centers from now on. Wish there was a way to not even give one star!

Really like the place. People are welcoming and helpful.

Profesional staff and welcoming environment at Toyota AutoNation. I will recommend this place to everyone.

Ash has been very helpful. Thanks

Everything is good, except slow，waiting for so long time.

Louis and the service team took good care of us and our 2015 Sienna. The parts were delayed in arriving and he immediately offered a loaner vehicle so I wouldn't be without one for the weekend and until the parts arrived. He kept my husband abreast of the situation by text every day until the van was repaired! Will ask for him again!

I was pleased with the quick and thorough service I received. However, I was shocked at the huge cost I incurred for replacing and programing my two key fobs, approximately $850.00. They both died at the same time. This struck me as odd. I don't know your costs so it is hard to be critical of what I paid.

Simplicity and easy access for a great work and job well done at highest level. This for new buy and everyone in need. Do not hesitate

AutoNation was great to work with in buying a new Toyota Highlander. They have really shown me that they care about their customers, and matching them with the vehicle that fit's them. I look forward to telling my friend and family about my great experience at AutoNation

Brought my truck in for its first maintenance at 5k miles. Friendly service manager assisted with check in and informed me of a recall which they took care of for this visit. Service was completed quickly and at no cost as it was the first service. Will return for next service.

Service was efficient, faster than expected, and I was only charged for fixing the flat. They even showed me the metal sliver that they found that had caused it.

Had an appt for an oil change at a discount due to a coupon. Took four different people just to get checked in as each employee at the desk either tried to avoid looking at you or got up and walked away if you got too close to their section of the desk. Took about 40 minutes just to check in. Finally, the guy who did check me in didn’t believe the coupon and had no idea what I was referring to. He made me show him the email, which makes sense, but talked to me as if I was trying to scam him into some discounted rate. After waiting for 2.5 hours and seeing someone walk in with my keys, I went up to the desk and asked if there was an update since I had seen my keys come in. The guy then said I had been done for 15 minutes and finally helped me get the receipt. Spent 2.5 hours there for an oil change scheduled by appointment. Overall poor experience and very poor customer service.

Quality job done, but DON'T WAIT for it to get done. Appointments seem to get you no priority. I have "free" service for 2 years of ToyotaCare on my 2020 Tacoma. A simple 5K mileage oil change and check took 3 hours when I had a first thing appointment on a Saturday. My service advisor said "You shouldn't have service done on a Saturday." So, I brought it in for a Tuesday morning appointment and it "only" took over 2 hours. The first time, they washed the truck, but the second time they didn't even do that, perhaps because of the weather. I would have been there longer, but I took a phone call outside and saw that my truck was parked. I went to my service advisor who was literally juggling at least 6 service tickets and eventually found mine for me. I am thankful that my ToyotaCare "free" service period is over, because I can't afford the TIME that it takes to make use of the "free" service. This is the closest Toyota dealer to me, but at almost a half hour away, dropping the vehicle off is not convenient. Update 3/23/22: Following this review, the service manager reached out to me. "won't happen again", "anything I can do", etc. I agreed to call him before bringing my vehicle in the next time. Yesterday, it was my wife's 2021 HIghlander that was due for free service. I found the weekday morning that based on appointment availability was the least crowded. I called him and left a message, but went ahead and scheduled. He called back and he said that day would be fine, and to ask for him when I checked in. I arrived 15 minutes early for my 7:00 appointment. Was second in line. Doors opened at 7:00 or 7:01. I was third in line at the counter when they were finally ready to start checking people in. My check-in started at 7:21. My check-in was complete at 7:28. Part of it was apparently trouble with their computers, but one of their only two service representatives strolled in well after 7:00 and did not start helping customers until later. Brian (my CSR) was helpful. He was able to explain that while a the carwash is included in the standard service, it is only done when it is not too cold out, the carwash is working and the vehicle is not excessively muddy. He estimated "an hour and a half" and he was fairly close. I mentioned to Brian that the service manager (by name) wanted to speak to me, but he wasn't in his office yet. I asked Brian to let him know that I was in, but he never came to speak to me. I went over to the counter at a couple minutes before 9 when I saw that my car had come down, but it was after 9:00 by the time I was checked out. My advice to AutoNation Toyota Leesburg is as follows: 1) If you aren't going to honor appointments, and service appointments before walk-ins, don't take appointments. 2) Have someone fix your computer problems, which seem to be recurring, and are causing frustration for your staff and customers. 3) Increase the early morning staffing of your customer service desk and/or insist that your staff be in the office so that they can start on time. My advice to customers is "don't waste your time waiting around". Find a way that works to drop your vehicle off, unless you want to wait 2-3 hours for a basic service. I hadn't asked for special treatment, but the service manager suggested on the phone that I would get it. I called the service manager in advance of my appointment. I mentioned the service manager in the notes on my appointment. I mentioned it to Brian who checked me in. Nothing changed. I will most likely be looking for a different Toyota dealership to provide future servicing. The good news about being 30 minutes from the closest dealership is that I have other dealerships 39 and 44 minutes away in other directions. Thankfully, my ToyotaCare service is honored at any Toyota dealer.

Good Service.

Even though my few attempts to reach a human in the service center led to non-returned voicemails, I eventually found a manager and my problem was resolved with speed and professionalism.

Super. Completed in time. Explained items covered in servicing. Didn't market any additional services.

I visited Auto Nation Toyota in Leesburg Virginia on Friday 19, 2022 and I was totally disappointed. I called last week to make an appointment for an oil change and the recall for my 2018 Toyota Camry. The lady told me that she only can make the oil change appointment and the recall issue someone can call me and setup the appointment for me. So, I decide to wait for the call and make the two services together. Toyota representative called me for the recall and he set up the appointment for the oil change and the recall. Today at the dealer the customer service attendant told me that the oil change can be done and not the recall, he also added that the parts could take from three to six month to reach the dealer. I was really disappointed and decided to do just the oil change. Honestly taking few hours from work is not an easy thing and going back for another appointment is not really fun at all. I went to the service manager Mr. Admir Dzaferagic and explained the situation to him and he just said sorry for what happened. Few minutes later he asked me if I want to do a complementary state inspection for the car. I told him that my car need tires and I can't do the inspection before replacing my old tires. After I left the dealer and had a few minutes I inspected the car and looked at my bill. I found that the windshield fluid is empty and the oil break is low. I called the Toyota service and asked them concerning the multi point check with the oil change the lady told me "let me check" then transferred me to someone who heard me; then he hang-up the phone. I called again and asked the same question to the service lady, she transferred me to a voice mail, I didn't leave a message. Today also they didn't offer me a car wash. Upon checking my bill I found out that: INVOICE # 507059 1. Its written that: Customer requested to have multi point check. That never happened since I knew for a fact that the multi point comes with the service. 2. Declined tire replacement and wheel align I specifically told the representative that I will look for an affordable wheels. And basically if I am not replacing my wheels at the dealer there's NO alignment should be done. But I believe they wrote that I declined the alignment to aggravate the situation even though it's just a common sense. 3. They wrote: Declined 40K service. The representative never talked to me or suggest that to me 4. Last but not least on my bill they tampered with my email address that's why I didn't receive a follow up email survey as it used to before. Even-though I received an email confirming my scheduled appointment for this service ***************** Honesty should be practiced more often*******************

Had a great experience with Mr. Mohammad Salek bought my 2nd car from him and is absolutely amazing 100% recommend buying a car from him

The process was very easy, even when I forgot to bring my title. I felt I was given a fair price for my vehicle.

The team at AutoNation made buying my new RAV-4 Hybrid easy and painless--a welcome change from every other new car purchase. I had ordered the vehicle and it arrived when they said it would. The pricing and terms were just as discussed--no unpleasant surprises, just the delight of driving off in a new car that I love (and that gets great gas mileage). Thanks to Marta and Liz for a great experience.

Calling more then 28 times but no one is helping me with my car and they are talking me that there no one in office I am really disappointed from Toyota leesburg

We are very happy with our purchase from AutoNation. Our salesman, Jorge, was helpful and attentive, staying hours past his normal schedule to assure that we were properly set up with our new Highlander. He also followed up to see if we had any additional questions after we got it home. Given the pandemic, there's not much negotiating and expect to pay MSRP, but highly recommend doing business with this company over other dealerships who are eager to justify thousands over invoice due to the shortage of new vehicles.

This Toyota dealership is the most helpful one in the area! I had to get the brake accumulator in my Prius V replaced, which no other dealerships could get back to me about. The people at AutoNation were honest, communicated well about the progress of my car, and didn’t push any unnecessary service. Christopher was so helpful and friendly! Everyone I interacted with made my experience smooth and pleasant - thanks again!

I was pleasantly surprised by what good service I received from the dealership here! They made me feel good about leaving my car in their hands, which is priceless to me. Thank you for taking care of my Prius V and being so kind throughout the entire experience!

Good service, fast work and clean facility; the service advisor Kristin Lewis-Smith was very helpful, easy to get service appointment and quick check out.

Bought a used car that was not a Toyota and traded in our old. I'll start with the bad: - The car was filthy. It had stuff splashed on the ceiling, it had old food and a pacifier in the doors, it even had a parking pass for a nursing home on the dash. Clearly they went through zero effort in cleaning it. We asked them to clean it "again" before we drove away with it, but it was pretty much just as dirty after that. - We had to sign the paperwork 3 times before we could drive away because they kept on mistyping our address. - After we drove away, they informed us that we had to get window tinting removed in order for them to complete the registration. None of this was discussed before we signed. Fortunately, the car didn't have window tinting to remove anyways, but the confusion definitely added stress to our experience. But the good news is: - We bought the car we wanted at $5k below KBB price. - We traded in our old car slightly above KBB price. - No pressure tactics, no "what would it take for you to drive this away today" type questions, no "let me talk with my boss and see what kind of deal I can get you" games. They gave a low, non-negotiable price and it was take it or leave it. (The trade-in was negotiable, but it was overall a pleasant process and we feel like we got a good deal, especially accounting for the taxes we saved on our purchase.) Overall, my impression of this dealership was that they were simply trying to push metal off the lot as quickly as possible without any regard for efficiency, quality, salesmanship, or negotiation tactics. There are good things and bad things about that, but all things considered, I feel like their laziness resulted in a good deal for us. If you want a salesman to massage your ego until you pay too much for a squeaky clean car, this is not the place for you. If you know what you want and you're willing to put up with a bit of sloppiness in order to save a nice chunk of money, I recommend you give this place a shot.

I was able to purchase my first vehicle this past Saturday and was very pleased with the transaction. Umar was very helpful as well the finance team they have. Autonation Toyota Leesburg did not charge me a market adjustment which is a relief b/c I contacted 10+ dealerships in Maryland and VA they all are charging extra $$$$. Highly recommended. Shout out to Umar and Liz! I'm enjoying the new 2022 Rav4.

Sold my F150 to Auto Nation. Everything went great. Ashkan did a great job handling the deal start to finish. Very pleased with the experience couldn’t ask for it to be any easier.

Bryant Tate was outstanding to work with when selling my vehicle!

No problems getting an appointment and the shuttle service is so convenient. They always call or text when my car is completed and the service papers are easy to read. Would highly recommend this service department.

Ok, I will probably go to management on this because I don't know my 1st Gen Tacoma was serviced right or not. I replaced two parts due to the local autoparts having ODBC reader. MAF and ICV and in doing that I read that could be vacuum leak. Replaced all the vac hoses and replaced fuel filter. And it went back to running rough. So I took to AutoNation in Leesburg. They looked at it and came back with an almost $2k repair cost of: replace MAF, throttle body and ICV. Well I looked into ICV is included with throttle body, the MAF was Hitachi so they wanted to swap that out as not Toyota. They also saw I forgot to connect MAF...my bad don't know how I missed it. I picked up the truck unrepaired and guess what? No rough idle ran fine did have check eng but probably not reset not enough miles for that. So Now I have a working truck no issues and check eng went out after pulling batt cable and reconnect... Not sure if they have a bad tech or they are just fluffing profits. FYI, they wanted $700 for throttle body another Toya dealer sell for $365 with ICV... they would not match the price. So what do you think of this? This may just be inexperience or but I do know some things about repair and the web is a great place also to make sure "You Don't Get Ripped Off!

My 1st experience was wonders. I had a great Service Advisor - Louis Chung, who made sure he communicated all the issues that needed to get repaired, as well as what needs to be taken care of sometime in the future. I will definitely go back again for all my maintenance checkups .

I HATE making a Service Appt with a Call Ctr! I want to talk to the Dealer location that's going to do the work! When I make an Appt & told 1hr. that's what I expect! I will change to a time I can get what I want. Not to be told when I get there it will be 1 1/2 Hr. I always wait! This was only the 2nd Service on a New Car (10,000 miles) Oil change. Jiffy Lube only takes 15-20 min. Why go to a Dealer!!!!

This dealership is great! I recently moved. There is a dealership more convenient. However, Toyota Autonation is much cleaner and their customer service is excellent. It is well worth the drive.

good services and on time

Everyone is always very nice, very thorough and very accommodating with time schedules. It’s always very easy and a pleasure to have my vehicle serviced here. I have had all of my Toyotas serviced with them since moving to Virginia and have been very satisfied.

Had major work done on Rav4 with 180,000 miles. Runs like new

They were friendly and answered all of my questions to my satisfaction. Also the place looked like it had been kept up. Very clean

This is my first time using auto nation, and I was greeted with friendliness and such an excellent service that I didn’t know what I was doing before. I will be going back to them from now on with my Toyota Tacoma. I felt like I was getting good hands

I went there to purchase a remote and a key for my Toyota. Both the parts were ordered ahead of time. They said my wait time would be 1-1.30 hours. They made me wait 4 1/2 hours. They charged me close to $700. I paid and went to my car to leave. Neither the remote nor the key worked. The manager, Mr. Atmir Dzaseragic was very upset at his subordinate and yelled at him for not being able to convince me to stay longer to get the 2 pieces programmed. I asked for my money back. Mr. Atmir was very upset at me and extremely rude because I did not want to stay another hour on top of the 4 1/2 hours that I had already waited. They also wanted me to spend another $3500 on other unnecessary services to my vehicle. And then they offered to buy my vehicle for $2000!!! What a rip off. I will never go back to this place.

I spent over 4 hours trying to lease my car and over 4 hours attempting to buy out the lease three years later when they tried to up sell my buyout with a much higher interest loan and a much higher premium. I will never trust them for anything again.

Jonathan is a great sales rep, very detailed and thorough. Helped me walk out with a beautiful new Tacoma! Great Customer Experience and very nice showroom as well.

Mr. Ashraf Islam of AutoNation Leesburg, Virginia was very helpful throughout my quest of car selection. I was delighted to work with him as he explained each and every aspect of the process. I will highly recommend him. Farooq

Bought my recent graduate (HS) a used Camry from Deke, made the experience too easy! Thanks Deke!

The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .

We have bought two cars from Here this year and it has been a great experience!!! Deke our salesman was Great !!! He was very knowledgeable about the features of the cars, super nice, easy to work with, no pressure and very accommodating to make the deal go through and offered me great value on my trade in to complete the deal. I was in and out in 30 minutes. I love my Venza (50 mpg) and my son loves his C-HR. Thanks again Deke

I go for service every 5,000 miles/6 months, it is phenomenal! I take all my vehicles there. They always take good care of me and make sure my vehicles are running smoothly. Very sweet and keep me updated! Definitely recommend going with Justin or Bryan!

They were great to deal with and the made the process quick and easy. Rick and Zaheder were very helpful!

Toyota just know how to cheat people. I have experience with them. When you are buying a toyota car, do not sign anything because they have two different invoices; one is they show you but the other one is hidden which is higher price. As well as, they steal some stuff which are included from manufacture while they charge you. I'm struggling with “AutoNation“ dealer about their fraud cheating. I have documents that prove my words. This is my duty to announce. If you need to know in detail, please let me know.

Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done the work you wanted. I just had my car in for routine maintenance and inspections. When I got the vehicle back, the tires looked a little low and I asked the scheduler if they had checked them, and he said, “Oh yes, of course!” Well, I took the car back to the service bay and asked the service tech to check if they were properly inflated. Long story short, after telling me they were fine, I insisted that he checked them and that I watch, sure enough, all four were low, and one them was almost 6 pounds light!. So no, they didn’t do everything that was needed. It’s your car you have to check on them.

I was not initially impressed with my initial visit two years ago, however, my last two have been satisfactory. This visit, unfortunately due to my totally stupidity and carelessness, resulted in me damaging my engine oil pan during an oil change. I had the truck towed to the dealership and they were able to accommodate me and make the repair within a respectable time frame. So far, the oil mess was cleaned up and the oil pan replaced and there are no further issues associated with my stupid actions.

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!

Made the buying process as smooth as possible, even in a challenging market. Great communication and follow through. Thank you!!

great customer service, keeping you informed on changes

Fast, efficient, very courteous service.

Bought our Highlander new in 2002, almost 295,000 miles and 20 years later it’s still going strong! Here’s to Going Places!

Quick and the representative was very responsive to my vehicle needs. Well done! Thank you. Need to sell new all electric cars and trucks!

Jonathan and Bill helped us to pick out our perfect Prius! We couldn’t be happier!

June 29, 2021. Sunroof wouldn't close on Toyota 4runner. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!! AutoNation, please respond.

Service. The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.

My technician, Bryan was excellent. His attention to detail and professionalism is outstanding.

Courteous and friendly staff. Very knowledgeable and professional.

I brought my car in for the first service appt and state inspection. it passed inspection, but I forgot to tell my advisor, Tim Nguyen, that the windshield wiper on the passenger side was coming off the bracket in the middle and wasn't going a good job of wiping the window. I remembered to tell him when I was signing the paperwork and he said he could fix it himself, and he went outside to my car and did! Thanks, Tim!

My husband scheduled his service for his RAV4, which we had bought from AutoNation over a year ago. When he arrived, they took the car and advised they would call him when it was ready. After about two and a half hours, he noticed that everyone else who had brought their cars in at the same time were leaving and he decided to look around. When he saw his car out in the parking lot he asked if it was ready, the advisor said no and would be back in a minute, never returned. After waiting another 5 or 10 minutes he went up to the same person, asked again if the car was ready. The man said he would ask his service advisor, my husband stated I thought you WERE my service advisor! This guy then stated his scheduled service advisor was not in yet and that he had told my husband this when he brought the car in first thing, arguing with him. My husband then asked the man at register if he had his keys, that person said he did not and advised they would get his service advisor, to which my husband replied that he hoped it was not the person he had been arguing with. The man at the register then checked with the actual service advisor, got the keys and told my husband to wait for the service advisor to go over the paperwork. As it had now been over 3 hours, my husband demanded the keys and informed them if he hadn’t bought this car from him, he wouldn’t have come here for service and finally left. We have purchased two cars from this dealership and are now reluctant to do so ever again, much less bring our cars in for service!

Repairs done right and Delivered on time. Pickup easy!

I took my vehicle in for a recall last Wednesday and I was greeted right away and helped with my vehicle. Tim Nyugen was my service advisor. He was very helpful and courteous. Also kept me informed of what was going on with my vehicle. Everyone else that worked there seemed to work well together and very friendly. I was really impressed. Will definitely be back for more service. Thanks

I sold my 2012 Toyota 4Runner to AutoNation and had a wonderful selling experience. Would recommend and do business with AutoNation in the future.

Good service andnpetsonal

It's Bryan Dorsey, who all these years have tied us to Leesburg Toyota. He is an excellent, Honest, dedicated person anyone will love to work with. he is certainly a driving force, Keep it up Bryan.

I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.

Great job as far as I can tell, service team explained how long it would take

Wanted something fairly close up home and found a place with accommodating people to boot. How nice!

I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.

Excellent service always!

Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.

I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.

Good service in good time. Knowledgeable and up front with info.

Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.

Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.

Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Had a great experience doing business with Kevin! He made the process of buying seamless and easy!

I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.

Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well

I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.

My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.

The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!

This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.

I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?

This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.

Very pleasant experience at this dealership , salesman was Very Professional

I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.

After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.

I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!

10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!

10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.

Excellent customer service.

The salesman did not pressure me and the experience was not stressful.

Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.

Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.

Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!

Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.

I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.

Fast and efficient service

Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.

Very pleased with the Service . Our first time for service here and it was good.u

David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,

Excellent service, helpful and efficient staff, and comfortable waiting area.

Patrice was very responsive and transparent. Great customer service.

I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.

March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!

I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!

It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!

very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.

Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.

Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.

Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.

Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.

This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.

Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!

Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.

I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.

Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!

The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable

Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.

Friendly and knowledgeable staff. Space is clean.

Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.

Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.

Quick service and courteous staff. Peter was very kind.

nice and professional personnel. would recommend to any and everyone.

Excellent service, great staff and a nice waiting area

excellent service and care

Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.

I got new my car with a great deal. And it is so beautiful

I’ve always had very good service and this time was no exception. The facility itself is very clean and chairs are 6’ apart. My car is 9 years old and still running thanks to them.

Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.

Good service Good facility And customer service, I do recommen then...

Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!

I had service for oil change and state inspection. It was quick.

always take my car to the dealer for oil changes and any thing else that may come u[

Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.

Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!

Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.

Did regular service plus recall service in the time limit stated

great service, friendly staff and many options to cjoose from.

Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.

I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.

Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.

Easy to work with to purchase and vehicle service. Would recommend this dealer.

Worst customer service, ride behavior of Acquisition Manager.

They said within 90 minutes wait and it was.

No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.

The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.

When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.

Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.

I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.

Excellent place for car buying friendly and easy to deal with but in my opinion

Excellent service; friendly and helpful sales staff; car is in excellent condition.

Timely service, nice facility, professional customer service.

I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.

I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.

Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.

Great Place!! From the service experience and the buying experience. My next car will be here.

Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos

Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.

Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.

Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.

Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.

RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened

I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.

Service great; added wheel alignment improve down-road tracking.

Dropped it off and picked it up with no delays. Service was complete.

Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.

People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!

Good job and thank you very much. I dropped off my car and was good to go when I picked it up.

Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.

Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.

Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.

From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.

Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍

35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.

While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.

Dealership was patient with me and took care to attend to my needs

Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.

Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.

We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!

Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.

Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.

I was very happy with the service I received and all the waiting area is very clean and pleasant.

Bryan is always so helpful and courteous! Very respectful and my time.

Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner

Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.

I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.

Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.

Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!

Very good and courteous! speedy and clean surroundings

Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.

Excellent Service! Best Offers on Vehicles.

There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...

After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.

Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.

They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.

Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.

Service technician requesting service that was not required or necessary

10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND

The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.

Service manager Peter is excellent but the repair cost is too expensive for me

Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.

I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.

Ease of waiting time, good customer service, explained effectively

My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!

I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.

Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!

Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!

I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!

After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.

Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.

Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.

I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.

My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job

Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.

They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.

The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.

Slow! Slow! Slow! Slow! Slow!

Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.

Just wish Military vets could get a discount on repairs.

thorough care, explanation of procedures done, future maintenance to be done

I’m very pleased with the service

Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.

Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.

Great customer service ,people friendly and they accommodate all their customers professionally

Always get great service ! They are very accommodating if you need a rental.

It was a really quick and painless process. No haggling which was great

Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!

Prompt, friendly, efficient service.

Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.

was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.

Brian is an excellent service person who oversees the individual process

I bought a new Tacoma. Great truck, great deal and service

See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.

Great experience. Highly recommend it.

I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!

Well done. Peter took good care of my vehicle and needed service.

Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy

Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.

Bryan tate always gives me the best customer service

I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.

Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.

The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.

Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.

Very professional and responsive and answered all my questions.

Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.

Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.

Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.

Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.

The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation

Friendly place and good quality work, and front desk staff are sometimes helpful.

The visit was pleasant and the employees were friendly and helpful

If I had to do it over again I would not buy a car from Leesburg Auto Nation.

Did the first scheduled routine service but car was not cleaned after service

$799 proc. fee inflexible

As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.

Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.

Great experience! In and out pretty fast. Salesperson very helpful and really nice!

Would recommend for service, but not new car purchase

Always good service . Very easy to make appointment. Clean.facilities

I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.

Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership

To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.

Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.