Model Showroom
Recent Reviews from AutoNation Toyota Leesburg
1
Don’t sell your car their, they will rip you off
Saed Abusaif
May 27, 2022
5
The service advisors were very professional and attentive. I like their new system where they text and email you a report with colored pictures and recommendations. It is a low pressure environment where you do NOTfeel like your being pressured or taken advantage of. It also gives you time to review their recommendations so you can make the best choice for yourself at this time. Love it.
Minh Steven Tran
May 27, 2022
5
I brought in my 2019 Toyota Coralla for CVT fluid exchange I thought it was time to have it replaced based on the recommended mileage. The advisor called to let me know it was still clean and that I should drive it for another 30,000 miles then he would recommend it. I appreciate the honesty this establishment practices, unfortunately nowadays you don't find this kind of places, they easily could have done it anyways and charge me they didn't. I will surely be back for future services!
J Ventura
May 27, 2022
4
Changing my review. Despite what happened, Amir, the service director, was able to correct everything in a very efficient manner. Thank you!
A G
May 25, 2022
4
Took our car in for service for an oil change and (most importantly) to get the safety and emissions renewed. When we picked it up, the inspections had not been. We were told it would take another 45 minutes to do those. We'll be taking our car somewhere closer to home to get them done.
The Petersons
May 23, 2022
4
I needed a part for my Sienna van. The person in the parts department was very good and she found the part I needed. Price was high for what it was, but that is pretty normal now days.
Ted Cosgrove
May 23, 2022
1
I bought a new Highlander here in 2020, I had a bad experience , There are noises come out from the passage side with my new car, I reported it to the service team after few days driving though my videos , The service team does not want to resolve the issue at all even they know the problem is there. They told me it was the design problem, a lot of Highlanders have the same problem, 2 years past, the noises are still there, I would give 0 star if I can.
xc YIN
May 21, 2022
1
First I get a call asking me if I want a complimentary oil change at the dealership. It’s normally out of the way but I had some scheduling things that made it work but why not. I go to drop off my car and I’m told that I have to go to my specific service advisor. I go to him and he’s on the phone. I wait patiently in front of his desk and he gets off the phone and starts working. I wait patiently as I don’t know if he’s finishing something from a call. Another service advisor asks me if I need something and he finally acknowledges me and said he thought I was waiting for someone else. Then he said he’s too busy to take me and shoves me off to the first guy who said I needed to go to the first service advisor. This entire process was 10-15 min. Well I get my car checked in and ask when it will be ready. I was told maybe an hour and a half. I said that it worked as I need it within 2 hours before I head to my house 30 min away. I’m told that I’ll receive a call. So four hours later I hadn’t received a call, I called them….then they couldn’t find my car….. 10 minutes later, they find it and it’s ready….two hours after the promised time. So then I go in and spend an additional hour of my day and pay for my complimentary oil change and tire rotation. Terrible service, terrible experience.
Jeb Pinkerton
May 19, 2022
5
Great service
fazal rehman
May 18, 2022
1
Beware! Brought my Highlander in for an oil change and was charged for an alignment and other things I didn’t need. Went to pay and they charged my credit card 3 times for the same service. Very shady practices. Will not use again.
Christine Frazier
May 18, 2022
5
Overall was a good experience here at Toyota Leesburg. Transparent prices and no pressure.
V S
May 16, 2022
5
I was able to drop my vehicle off the night before in the night drop after making an appointment. While working I received a text so I wasn’t bothered with a phone call. Since I had purchased the extended warranty I didn’t pay a thing. My bill would have been almost $200.00. I normally don’t purchase extended warranties, but with all the electronics in cars and hybrids I did this time. I was happy with the service. Easy drop off and pick up. With a washed car!
Christina Powell
May 14, 2022
5
AutoNation Toyota Leesburg was an awesome experience at purchasing my vehicle. During these inflated rates that the banks are handing out for loans have been crazy, their finance lady Nargis was able to secure a lower interest rate with another local bank. And not to forget Nate and Bill who took care of all my concerns in regards to securing a spare key for the Mercedes at the dealership cost. Thanks again! I will definitely recommend them to friends and family as I believe they are one of the best in the business.
B R
May 13, 2022
5
Simply very courteous and professional.
Kris Kaymanesh
May 11, 2022
1
Untrustworthy
Kevin Koller
May 11, 2022
5
Just left the dealer and wanted to give a shout out to Bryan who was my service manager. Bought my 2014 Toyota Highlander in Cleveland and added a Toyota Financial extended warranty. Was always curious if money was well spent and when my liftgate stopped functioning I was told to bring it in (at that point they said they could not tell me if covered - giving me some trepidation). Brought in at 8 a.m. and was greeted by a polite, cheerful and most important competent Bryan. By 10 a.m. I was told they knew the problem and that the warranty indeed offered protection. I had also noted the maintenance light had come on and Bryan told me the issue - which as I had just installed four new tires was redundant so Bryan just had things reset and informed me of next maintenance event. As repair parts needed to be ordered we set Wednesday for service (Bryan telling me he would see me then,). I went over to the service chief and made sure he knew Bryan was a real asset and now I am also telling the world. Hoping C suite at Auto Nation reads this and rewards Bryan - great shop, great staff. Funny enough, my dealer in Cleveland, largest in the city, told me this was where to go As I moved to VA and I endorse the call. Well run and competent. They even are looking to buy my model and when I see adds and prices with same car at 20 K more miles and having a quality extended warranty in hand, I know why I also find Toyota at the top of the heap. I expect this car still has many years of excellent performance left. Keep up the great work.
Jonathan Berman
May 9, 2022
5
The experience was fine, new 2021 Highlander for 5K initial check up, but the Toyota app wouldn't let me schedule the maintenance and I had to call in. :(
Fred Reitzel
May 9, 2022
5
Zahedur Rahman took great care of us at this dealership. Thanks to him keeping me updated on the latest status of our vehicle, we were able to purchase one from this location at MSRP when all other dealers were selling at thousands of dollars above MSRP. There was a month or so of wait time, but paying an upfront deposit to secure it was helpful in reserving it when the vehicle was back in stock.
Aroon Baral
May 9, 2022
1
They are absolutely incompetent and dishonest. The employees here ruined a person's transmission, then lied about it, refused to pay for it, and is now deleting comments and posts about it on their page. You really can't get any more shady than this. They're an absolute embarrassment and crooks.
Yurik Hock
May 9, 2022
5
Dear KAYLA WILLIAMS/ Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated. We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you MRS KAYLA WILLIAMS for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $1000 invest now. Email: kaylawilliamscrypto@gmail.com WhatsApp:+1 (804)214-7544
Geoffrey Faith
May 9, 2022
1
Don’t take your car here. They are careless workers who will destroy your vehicle with no concern.
Rick Martin
May 8, 2022
1
The service guys will take your car for a joyride, wreck it, then refuse to pay for any damages
Key Smith
May 7, 2022
5
The Best of the Best! The Pre- Owned car managers John and Bill, are the Best in the industry! I was in and out in an hour! The One Price on all used cars make it quick and east no back and forth! Thank YOU!
Tom Walsh
May 6, 2022
1
After watching the video of your antics with a customers car I am appalled by the ignorance demonstrated and your arrogance in not making this right with your customer. You will get NO SALE from me and I am a buyer.
Tdonald Royle
May 6, 2022
5
Great Service every time !!!
Pete Kolocuris
May 6, 2022
5
BRYAN my Service Rep is AWESOME!
Mike Garvey
May 6, 2022
1
One of your employees knowingly, carelessly wrecked a man’s transmission. Do I need to say more? Don’t go here.
Matthew Eskridge
May 6, 2022
1
Terrible clowns who cant drive stickshifts
Chloe St.Clair
May 6, 2022
5
Customer service is superb. Services are rendered on time
Editha Edyth
May 6, 2022
5
The service department at AutoNation Toyota Leesburg is the best. I bought my 2018 Highlander from them because they took such good care of me and my 2006 Highlander. You never forget coming in for a service recommended by another service center (I wanted a second option) that was going to be expensive. The service manger came out and told me the service wasn’t necessary. I have been a customer ever since! I highly recommend them.
Cheryl Settlemyer
May 6, 2022
5
Amazing service!
shahzad ahmed
May 5, 2022
2
Overall I am disappointed with my experience with the service department. Not sure if it's my higher than normal standards, but here we go... Scheduling the appointment is easy and painless (1 star) Service writers are friendly (1 star) FJC went in for an alignment and tire rotation and to investigate a squeak. No major/minor issues with the truck at all. No lights on the dash, nothing. Get an invoice for the services, pay it, and get in my car. Dashboard is lit up with multiple lights. My 'tuner' was also changed to a more aggressive setting as well; leading me to believe that the tech changed it when he went for a 5 miles test/joy ride. I go back in and a service writer takes it back to the techs and they just clear the code(s). Skip forward to later the same day, the dash lights up yet again. Called to make an appointment for the next day. Tech takes a look (2.5 hrs) and finally figures out that it's a misfire in cyl 2...ok...well the truck was fine before I gave it to you all, highly suspicious that the truck wasn't floored a few times during the joy ride the day prior. Tech replaces spark plug and coil pack and the code is gone. Get the car back, all is well. No change to me for these services. Driving down the highway, the steering feels loose, really loose. The alignment 'completed' on my truck is shoddy at best; I have to take it to another shop to get an actual alignment done. All in all, I am sure that the techs there are genuinely good at their jobs, but I must have gotten a tech who was check out for the day even at 9am. I'll be taking my business elsewhere to a shop with more experienced technicians in the off-road market. I suggest anyone who has an off road specific vehicle to look elsewhere. If you have a service plan with them, then use them until it runs out and then look elsewhere.
Tommy Gilbride
May 5, 2022
1
They fried my fellow Toyota buddies clutch. It’s all on his dash cam video. An employee says out loud, “man I feel bad for this car” because he obviously cannot drive a manual. That explains why my oil changes take so long. If they can’t drive the vehicles they service, maybe push them around in neutral? Seems safer for vehicle owners.
Nick Barger
May 5, 2022
1
Service tech thrashes a customer's car and you won't do the right thing. Camera showed everything, you saw the proof and chose to do nothing. The video is all over I would watch it before letting this dealership do anything for your vehicle. Your ethics are beyond questionable.
Jake Johnson
May 5, 2022
4
Our service manager (Kristin) was great and the team completely checked out our car for a long trip. Thank you.
Ed Fleischer
May 5, 2022
1
Your technicians joy ride and trash a man's clutch for fun, and no apology? Proof is on Tiktok, search 86moes BRZ. They're removing reviews that link the article as well. Real classy.
Dylan S
May 5, 2022
1
They will wreck your clutch if you take your manual car in for service.
Daniel Alcaraz
May 5, 2022
1
Auto only shop. Do not go here if you have a manual
Cory Michael
May 5, 2022
1
Better off going to another dealership
Blake Greenway
May 5, 2022
1
Just saw the video on tiktok wow, they are careless
Alban M
May 5, 2022
1
nah. like most dealerships. they hire incompetent individuals who don't respect peoples vehicles and don't have a clue what they are doing. but they charge a fortune to do work on cars and pretend they are so much more qualified. I've seen the videos. stay away
Mary Fehrmann
May 5, 2022
1
great place to come to have your transmission destroyed https://www.distractify.com/p/toyota-dealer-wrecks-manual
Devin Saunders
May 5, 2022
5
I came in for an alignment for my 2017 Prius. This is the second vehicle I have purchased from this dealership. I have always had very positive experiences when I buy parts or get my car serviced by Automation, and it was the same exceptional experience again this time. The service staff, both behind the desk and out front moving cars, are super friendly, very helpful, and very efficient. Generally I wait for my car to be serviced and thus get to enjoy the quiet waiting area with the comfy seating. So relaxing to sit and read as you wait for your car. The wait times are always reasonable and I generally get my car back well within the time quoted. This dealership should be the model for all dealerships in how they treat their customers so beautifully and how they conduct business with courtesy and friendliness.
Welsh Pair
May 4, 2022
1
Have you guys seen the videos of the service Dept here Joy riding 86moes BRZ “I feel so bad for his car right now” after burning the clutch man come on.
Tyler
May 4, 2022
5
I had a great experience here buying a 2022 Toyota Tacoma SR! The salesman I was in contact with was Jonathan Milbourn. Very nice and helpful guy. He helped me reserve a Tacoma after only 1 week of trying to find one that fit my specifications! The sales manager, Louis, also helped out with the deal. When I went in to close the deal once the Tacoma arrived, I came in with a check with a really low APR from a credit union. I wanted them to just take the check I brought instead of running my credit again. The APR given by the credit union was obviously too low for them to match and I told them this. But I think it may be their policy to check if they can match the APR regardless of how low it is. I only minded it because it added on time to the visit and I really wanted to drive the truck home! Once I got to finalizing the financing with Tom, it was smooth sailing from there. Tom is hilarious and I could tell he’s a good guy. On a side note, to anyone reading this who puts down large down payments, make sure your bank is expecting a large withdrawal of money! Overall, very positive experience. Would do it again!
Michael Joseph
May 4, 2022
2
In 2019 I purchased a new Avalon from them and I also purchased a service warranty that included appearance protection, Toyota auto care and Vehicle protection care which was almost $5,000. Unfortunately, with COVID I have only put 8,410 miles on the car. When I drove my car in for an oil change and tire rotation on Monday, May 2, 2022, the service department said I didn’t have enough time or mileage to qualify for the service. My argument was the tires and oil had deteriorated even if the car have been sitting in the garage. They did rotate the tires and their invoice stated “Tire Close To Replacement”. I always thought tires lasted more than 8,410 miles. The service warranty expires on 8/03/2024. According to my record keeping, I have had check-ups on January 14, 2020, July 10,2020, January 25,2021 and July, 23,2021. Now I have been informed that I only have one Check-Up left. I was not aware that I contracted for a maximum of 5 Check-Ups that I paid $5,000 for the package deal. WOW that was an expensive purchase. My lesson that I learned was do NOT purchase a service agreement when I purchase my next car at another dealership. .
Margaret Morgan
May 4, 2022
1
Come here if you want your transmission blown out of tarnation.
Moses Caballero Y Cruz
May 4, 2022
1
Watch @86moe on tic tok, the dealership lets it’s employees race the customers cars around the backlot. Then when it’s damaged they refuse to fix it!!
Danny Greene
May 4, 2022
5
No haggle, honest and knowledgeable staff. Highly recommend!
Dejan Bujak
May 3, 2022
5
No pressure service for your Toyota. They will suggest maintenance based on findings from their complementary multi-point inspection but you can always say “not at this time.” To anything other than what you brought your vehicle in for to service. Next time I go in I will skip the wash afterwards. I could do a better job blind-folded. Otherwise a solid dealership service experience.
Austin Furman
May 2, 2022
1
You’ll be better off at another Toyota dealership.
N L
May 1, 2022
1
HORRIBLE! The auto techs will joy ride your car through the parking lot, destroy your manual clutch all while being caught on dash cam footage. The techs involved need to be fired immediately!
Luke Levesseur
May 1, 2022
1
terrible and slow service
Cooper Anderson
May 1, 2022
5
I have been going to this dealership for over 15 years. We had, including our daughters, 5 Toyota vehicles which I had serviced here. My trusted person that took care of me and is still taking care of me (we have 2 Toyota vehicles now) was and is Bryan Dorsey. He is extremely technically competent and has built a great relationship with me. Most important over the entire period I trusted him. The dealership is very convenient with places to sit and work if you are waiting for the job to be done. I have recommended this dealership and Bryon to many friends and they were all very happy. Definitely deserve a rating of 5.
Ard Geller
May 1, 2022
5
Stopped by for scheduled 10k maintenance. Accurate time estimate and washed my truck before returning to me.
Josh Tulloh
May 1, 2022
1
Anybody else see that video where the mechanics were wrecking that guys car and didn’t realize they were being recorded
Yung Bob
Apr 30, 2022
1
If you own a manual transmission car that you were thinking of getting serviced here do yourself a favor and don’t. The techs will take your car for a joyride and absolutely fry your clutch. Avoid the service department here at all cost!
Walter M
Apr 30, 2022
1
These folks will allow someone with no knowledge in manual driving to absolutely wreck your clutch and floor it in their back parking lot. This is only what was caught in dash cam imagine what damages they get away with.
Luis Funes
Apr 30, 2022
1
FIND PEOPLE WHO CAN DRIVE MAUNAL CARS !! WHY HE BURN MY MANS CLUTCH
LordMarkk
Apr 30, 2022
1
Wow just wow
El Wachito
Apr 30, 2022
1
DONT COME HERE THEY WILL JOY RIDE IN YOUR CAR !!!!
Alea Raneyt
Apr 30, 2022
1
They will let incompetent team members drive, and ruin your manual, clutch car. do not bring your vehicles here. you will be hearing from a lawyer at some point.
j j
Apr 29, 2022
1
Horrible dealership. The auto techs are unprofessional and damage others cars for their own personal fun. Do not take your car here unless you love having your vehicle mistreated! They were caught on dashcam as well.
Robert G3
Apr 29, 2022
1
A Certain Technician is not responsible. Joy rides customer vehicles hurting the clutch assembly and possibly damaged the transmission.
Mr. Hog
Apr 29, 2022
1
Don’t do service here, they’ll mess up your car.
Jim Houstin
Apr 29, 2022
4
Always have had good experiences at the dealer in regards to service. All services have been done in a timely manner. Flexible drop off times are really helpful. They always give you timely and detailed updates of work done. The price is a little more than you may pay elsewhere, but so far has been worth it. I will continue to come back.
Jim Foley
Apr 29, 2022
2
Buy a car here but don't let it get worked on, especially if it's a manual. I have seen videos of technicians frying clutches and acting extremely unprofessional with customers cars under service
Henry Schafer
Apr 29, 2022
1
This dealership will abuse your car and fry your clutch while on camera. Go somewhere-actually, go literally anywhere else where the technicians will treat your vehicle with at least an ounce of respect.
Daniel Espinoza
Apr 29, 2022
1
They will ruin your car
Conz
Apr 29, 2022
1
The workers like to take joyrides, and the amateurs practice manual on people's cars as well. Theres even video proof on Tiktok @86moe
Branden Baltimore
Apr 29, 2022
1
The video of your technician taking a joy ride in a customers vehicle and destroying his clutch has been up for 8hrs. Over 15 one star reviews in those hours. You guys are so f’ed if you dont make it right.
Armando Guillen
Apr 29, 2022
1
Terrible place
Alexi Rafferty
Apr 29, 2022
5
This is regarding their Service Department, which which we feel is the Best in the Area. They handle the huge number of Customers expertly, more importantly, you can trust their work. We work with Kristin Lewis in the Service Department. She communicates clearly, and is very responsive to emails and phone calls. They have a very large waiting area, that is very comfortable. Lindsey, their Cashier, is efficient, pleasant. Because of her Desk placement, she has to field many questions, and not all customers are nice, but she handles them beautifully. The Outside team that accepts and moved the Cars, are also welcoming and efficient. I do not know the Manager of this Facility, but he should know how well his staff performs.
Sue Benning
Apr 29, 2022
5
Best and quick service I have ever gotten on my car. The staff at this Toyota center really do care for you and your cars needs. The waiting room is comfy, all in all really really excellent service!!!
Brette Driesell
Apr 27, 2022
5
Excellent service on new vehicle purchase (2nd time). I appreciate the attention to detail and low time spent making the transaction.
Al Piszcz
Apr 25, 2022
5
Swift and courteous service with genuine attention to you and your vehicle
MILTON THORNHILL
Apr 23, 2022
5
Comfortable waiting area, pleasant staff, didn’t have to wait long for service.
Erica Tiedeman
Apr 21, 2022
5
Was having my truck serviced at Tysons Toyota (where I bought it) and decided they were no longer what they used to be. Decided to start taking it AutoNation Toyota Leesburg. So far so good!
Chris H
Apr 21, 2022
1
Salesman Islam A was not a great salesman at all. Not knowledgeable with the car that I bought. I did my research on the car so came in for a test drive but during the drive he didn't talk much only talked when I asked a question. When I asked about the car he just read from the flyer. The sales managers and finance manager came out to greet me during the processing. I already had a pre-approval from my bank but they insisted to run their own loan. That also checked my credit where they promised it would not. After the sale, I guess they don't care, I reached out for minor questions and support but no one responded.
John Angelo
Apr 20, 2022
4
Pleased.
Wade Kizer
Apr 19, 2022
5
I had a really great experience with my car buying experience. There was a bit of a miscommunication when I arrived to the dealership but Bill and Rahman were able to help sort out those issues to help make things work.
John Nguyen
Apr 19, 2022
1
2 hours for an oil change? Three times in a row... They knew I was waiting and *I* had to go ask about when they'd be done. When I did they were like, "oh yeah, the tech said something a while ago...." Lame and frustrating. Once was a mistake on their part, 3 times means I might drive all the way to the next town over
Bill Hohl
Apr 18, 2022
1
This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!
Jessica Perry
Apr 16, 2022
1
Terrible service. Very bad service. They promised me to fix some details of my car, they gave me a signed paper committing to fulfill it and they have not done it. I'm calling all the time and they ignore me. Really very bad. I'm going for 6 months and nothing they answer me. Only once did they tell me we will call you back and it has been 6 months since then.
Celianys Fuentes
Apr 16, 2022
1
This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!
Jessica Perry
Apr 16, 2022
1
This Toyota dealer is corrupt. I purchased the 2017 blue Toyota Sienna that is currently on the sales floor. They told me it was a 2014. It also had a recall on the door and a broken DVD player upon purchase. It was supposed to be replaced but they kept putting it off in the service department. Almost two weeks went by and they called yesterday and said the bank denied my loan since I switched to a new employer. Now I realize they wanted the vehicle back because they made a mistake on the year and sold it to me for 6,000 below their asking price. The worst part is I would’ve paid it if they would’ve just honestly explained the situation. I will be reporting them to the Better Business Burea on Monday. I’m glad to see the car online so I will have proof of their error. Whoever reads this in time don’t do business here!
Jessica Perry
Apr 16, 2022
5
Great service. Service Advisor Bryan Dorsey extremely knowledgeable and professional, great personality and makes you feel welcome. Work done with a hour.
Jim Cromer
Apr 15, 2022
1
Not worth the time not even close!! worst communication I’ve ever experienced place is a mess don’t bother. just thinking about bringing your car here is a waste of time! -price gouging on parts -techs quitting left&right -service advisor kristen was very rude seems like she hates her job -no one knows what’s going on ever Place needs a serious rebuild in staff won’t be back
Jacob Clark
Apr 15, 2022
5
Our salesperson, Daniel, was helpful, not pushy, and straight forward. The finance manager made out lives easy, and the sales manager was also easy to deal with. It's a used vehicle, hopefully we made the right decision. Time will tell.
Kevin Gunning
Apr 14, 2022
5
great and fast service
Jennifer Pemberton
Apr 14, 2022
5
Awesome service by Tim..
sawan tamang
Apr 13, 2022
3
It was ok Tim was helpful but their shuttle service is bad. I left my car asked them sor shuttle to go home because it was going to take 3-4hours but had to walk home. In the evening I called them to pick me up so I can go get my car but 1 hour later no shuttle so I called again their response was they had no Idea who picked up the phone and shuttle was not even ready. It did arrive eventually but 1hour wait this was bad.
Nischal Shrestha
Apr 13, 2022
5
Excellent service performance from Autonation Toyota Leesburg especially from Service Advisor Tim Nguyen. This was not the first time Tim was helping me, but every time I came in for service on my vehicle, he always showed me respects and the knowledge that he possessed is exceeding my expectation. He always explained to me clearly on what my service is and when is my next service going to be. He always call to confirmed and followed up with my vehicle service. He had show excellent courtesy every time I was there for service. He will be my number 1 guy to come to. Excellent Service Autonation Toyota Leesburg. Keep it up, and thank you very very much. See you next time.
Khaled Abdelmoaty
Apr 13, 2022
5
Always efficient and honest.
Bruce Mabbitt
Apr 13, 2022
5
Extremely efficient. Even with alignment I was out of there in just a little over an hour. I always feel that my car is in great condition when I drive out.
Betsy Abruzzo
Apr 13, 2022
5
Terrific experience. Nate took the time to answer all questions and make us comfortable with the process. The finance office also sped things up and got us in and out quickly.
Bill Harris
Apr 11, 2022
5
Great customer service
Nischhal Mann
Apr 10, 2022
5
Great experience buying out my lease. Jonathan and Bill were very helpful and friendly, and Nargas made signing everything quick and simple. Definitely recommend.
Dennis Ange
Apr 10, 2022
5
Great customer service.i recommended
Madhav Dahal
Apr 10, 2022
5
Went in for the first time to get my car serviced and Had a great experience. I really appreciated the attention to detail and keeping me informed of everything throughout my service. Ryan was great and I’m glad I was able to work with him.
Vincent High
Apr 9, 2022
5
Had an appointment for routine maintenance. The service rep wrote up the work order within minutes of my arrival. Work was started and completed on time and done at a fair and reasonable price. I've been taking my Toyota vehicles to AutoNation Leesburg for years. They consistently provide prompt, efficient, courteous and fair priced service.
Mike B.
Apr 8, 2022
5
Jonathan Millbourn, Bill, and Nargis proved to be both outstanding resources to help us make this complex choice— no pressure, just clear communication and the kind of anticipatory advice that comes from a high degree of expertise about their products, services, and customers’ needs. Definite 5 star decision service…
Bob Jones
Apr 8, 2022
5
Bryan is an excellent service manager and the service dept does a great job I just recently bought a new 2022 Toyota Tundra from AutoNation Toyota Leesburg VA. It was an outstanding experience from the start to the finish. First, I worked mostly with Bill King who is the Lead Sales Manager. Bill is a true sales professional and has over 30 years in the car business. Bill found the exact truck that I was looking for and ensured it was allocated to me. He kept me informed throughout the process. Once the truck arrived Bill gave me an extremely fair price for my trade in vehicle. I also worked with Bryant who was an extremely helpful salesman. Bryant also helped me in setting up the infotainment system. And finally I worked with Cam their finance manager. Cam did a great job with all the administrative aspects in buying and trading the vehicle. I appreciate the great team at AutoNation Toyota Leesburg VA
Wayne Berkowitz
Apr 7, 2022
5
This dealer is NOT selling vehicles over MSRP. Avoid Darcars and Koons, bring your business here. Excellent experience! If you need/want a new car get it here!
John G
Apr 7, 2022
5
Only dealership ive ever been to that never used annoying cliche sales tactics to push you to buy a car. Martha helped me score a new car for MSRP and was very quick and helpful. Only dealership in the area selling strictly for MSRP in this market, highly recommend coming here and hopefully next year ill be back for a Tacoma.
Mirwais Ayazi
Apr 5, 2022
5
Great all around experience, one of the few places that tells you how it is and doesn’t waste your time
Blake Hamilton
Apr 4, 2022
5
First time visit but satisfied Customer cares and convincing Good relation and confident Thanks Great job
Jerlito Malnegro
Apr 2, 2022
5
I ran into some issues recently with my highlander Mike (GM) went out of his way to solve my issue and to correct the issue faced. I had lost faith in Toyota after many years of buying Toyota. Mike was able to restore my faith in Toyota by providing incredible patience with me and by really helping us find a good solution to solving the issue. Completely recommend.
Jared Laney
Apr 2, 2022
5
Marta our salesperson was great. Kept us posted on car status and helped us throughout the whole process. She even helped out a few days after purchase to figure out some tech problems I was having.
Tom Hochkeppel
Apr 1, 2022
1
Sub-par customer service, but not much different from any other dealership. Very rude staff and almost confrontational-like they’re upset that you brought a vehicle to them to work on. Will only be using privately owned service centers from now on. Wish there was a way to not even give one star!
J C
Apr 1, 2022
5
Really like the place. People are welcoming and helpful.
Roman Pererva
Mar 31, 2022
5
Profesional staff and welcoming environment at Toyota AutoNation. I will recommend this place to everyone.
Merari Zemany
Mar 31, 2022
5
Ash has been very helpful. Thanks
KNC
Mar 31, 2022
4
Everything is good, except slow,waiting for so long time.
mu qiao
Mar 30, 2022
5
Louis and the service team took good care of us and our 2015 Sienna. The parts were delayed in arriving and he immediately offered a loaner vehicle so I wouldn't be without one for the weekend and until the parts arrived. He kept my husband abreast of the situation by text every day until the van was repaired! Will ask for him again!
Hershey Youngblood
Mar 30, 2022
5
I was pleased with the quick and thorough service I received. However, I was shocked at the huge cost I incurred for replacing and programing my two key fobs, approximately $850.00. They both died at the same time. This struck me as odd. I don't know your costs so it is hard to be critical of what I paid.
Edward Lisee
Mar 30, 2022
5
Simplicity and easy access for a great work and job well done at highest level. This for new buy and everyone in need. Do not hesitate
Rene Tshikuna
Mar 30, 2022
5
AutoNation was great to work with in buying a new Toyota Highlander. They have really shown me that they care about their customers, and matching them with the vehicle that fit's them. I look forward to telling my friend and family about my great experience at AutoNation
James Rouse
Mar 29, 2022
5
Brought my truck in for its first maintenance at 5k miles. Friendly service manager assisted with check in and informed me of a recall which they took care of for this visit. Service was completed quickly and at no cost as it was the first service. Will return for next service.
Jeff Smith
Mar 28, 2022
5
Service was efficient, faster than expected, and I was only charged for fixing the flat. They even showed me the metal sliver that they found that had caused it.
Tom Johnson
Mar 26, 2022
1
Had an appt for an oil change at a discount due to a coupon. Took four different people just to get checked in as each employee at the desk either tried to avoid looking at you or got up and walked away if you got too close to their section of the desk. Took about 40 minutes just to check in. Finally, the guy who did check me in didn’t believe the coupon and had no idea what I was referring to. He made me show him the email, which makes sense, but talked to me as if I was trying to scam him into some discounted rate. After waiting for 2.5 hours and seeing someone walk in with my keys, I went up to the desk and asked if there was an update since I had seen my keys come in. The guy then said I had been done for 15 minutes and finally helped me get the receipt. Spent 2.5 hours there for an oil change scheduled by appointment. Overall poor experience and very poor customer service.
Robert Cross
Mar 25, 2022
3
Quality job done, but DON'T WAIT for it to get done. Appointments seem to get you no priority. I have "free" service for 2 years of ToyotaCare on my 2020 Tacoma. A simple 5K mileage oil change and check took 3 hours when I had a first thing appointment on a Saturday. My service advisor said "You shouldn't have service done on a Saturday." So, I brought it in for a Tuesday morning appointment and it "only" took over 2 hours. The first time, they washed the truck, but the second time they didn't even do that, perhaps because of the weather. I would have been there longer, but I took a phone call outside and saw that my truck was parked. I went to my service advisor who was literally juggling at least 6 service tickets and eventually found mine for me. I am thankful that my ToyotaCare "free" service period is over, because I can't afford the TIME that it takes to make use of the "free" service. This is the closest Toyota dealer to me, but at almost a half hour away, dropping the vehicle off is not convenient. Update 3/23/22: Following this review, the service manager reached out to me. "won't happen again", "anything I can do", etc. I agreed to call him before bringing my vehicle in the next time. Yesterday, it was my wife's 2021 HIghlander that was due for free service. I found the weekday morning that based on appointment availability was the least crowded. I called him and left a message, but went ahead and scheduled. He called back and he said that day would be fine, and to ask for him when I checked in. I arrived 15 minutes early for my 7:00 appointment. Was second in line. Doors opened at 7:00 or 7:01. I was third in line at the counter when they were finally ready to start checking people in. My check-in started at 7:21. My check-in was complete at 7:28. Part of it was apparently trouble with their computers, but one of their only two service representatives strolled in well after 7:00 and did not start helping customers until later. Brian (my CSR) was helpful. He was able to explain that while a the carwash is included in the standard service, it is only done when it is not too cold out, the carwash is working and the vehicle is not excessively muddy. He estimated "an hour and a half" and he was fairly close. I mentioned to Brian that the service manager (by name) wanted to speak to me, but he wasn't in his office yet. I asked Brian to let him know that I was in, but he never came to speak to me. I went over to the counter at a couple minutes before 9 when I saw that my car had come down, but it was after 9:00 by the time I was checked out. My advice to AutoNation Toyota Leesburg is as follows: 1) If you aren't going to honor appointments, and service appointments before walk-ins, don't take appointments. 2) Have someone fix your computer problems, which seem to be recurring, and are causing frustration for your staff and customers. 3) Increase the early morning staffing of your customer service desk and/or insist that your staff be in the office so that they can start on time. My advice to customers is "don't waste your time waiting around". Find a way that works to drop your vehicle off, unless you want to wait 2-3 hours for a basic service. I hadn't asked for special treatment, but the service manager suggested on the phone that I would get it. I called the service manager in advance of my appointment. I mentioned the service manager in the notes on my appointment. I mentioned it to Brian who checked me in. Nothing changed. I will most likely be looking for a different Toyota dealership to provide future servicing. The good news about being 30 minutes from the closest dealership is that I have other dealerships 39 and 44 minutes away in other directions. Thankfully, my ToyotaCare service is honored at any Toyota dealer.
Scott Walker
Mar 24, 2022
3
Brought my car in for state inspection, arrived early for my appointment took 1 hr for the inspection. I thought taking it to the dealer I purchased my car and have service would be quicker, but I was wrong. After inspection car sat in parking bay 15 min before they gave me my ticket to pay.
Josephine Busch
Mar 23, 2022
5
Good Service.
Ghazala Shaffi
Mar 22, 2022
4
Even though my few attempts to reach a human in the service center led to non-returned voicemails, I eventually found a manager and my problem was resolved with speed and professionalism.
Jeffrey Fontenot
Mar 20, 2022
5
Super. Completed in time. Explained items covered in servicing. Didn't market any additional services.
Ajay Rambhad
Mar 19, 2022
1
I visited Auto Nation Toyota in Leesburg Virginia on Friday 19, 2022 and I was totally disappointed. I called last week to make an appointment for an oil change and the recall for my 2018 Toyota Camry. The lady told me that she only can make the oil change appointment and the recall issue someone can call me and setup the appointment for me. So, I decide to wait for the call and make the two services together. Toyota representative called me for the recall and he set up the appointment for the oil change and the recall. Today at the dealer the customer service attendant told me that the oil change can be done and not the recall, he also added that the parts could take from three to six month to reach the dealer. I was really disappointed and decided to do just the oil change. Honestly taking few hours from work is not an easy thing and going back for another appointment is not really fun at all. I went to the service manager Mr. Admir Dzaferagic and explained the situation to him and he just said sorry for what happened. Few minutes later he asked me if I want to do a complementary state inspection for the car. I told him that my car need tires and I can't do the inspection before replacing my old tires. After I left the dealer and had a few minutes I inspected the car and looked at my bill. I found that the windshield fluid is empty and the oil break is low. I called the Toyota service and asked them concerning the multi point check with the oil change the lady told me "let me check" then transferred me to someone who heard me; then he hang-up the phone. I called again and asked the same question to the service lady, she transferred me to a voice mail, I didn't leave a message. Today also they didn't offer me a car wash. Upon checking my bill I found out that: INVOICE # 507059 1. Its written that: Customer requested to have multi point check. That never happened since I knew for a fact that the multi point comes with the service. 2. Declined tire replacement and wheel align I specifically told the representative that I will look for an affordable wheels. And basically if I am not replacing my wheels at the dealer there's NO alignment should be done. But I believe they wrote that I declined the alignment to aggravate the situation even though it's just a common sense. 3. They wrote: Declined 40K service. The representative never talked to me or suggest that to me 4. Last but not least on my bill they tampered with my email address that's why I didn't receive a follow up email survey as it used to before. Even-though I received an email confirming my scheduled appointment for this service ***************** Honesty should be practiced more often*******************
Wageeh Awad
Mar 19, 2022
5
Amazing customer service I went there for oil change,everything was handled very professionally.Great dealer , great service.
raja ali raza
Mar 18, 2022
5
Had a great experience with Mr. Mohammad Salek bought my 2nd car from him and is absolutely amazing 100% recommend buying a car from him
Mohib Akbary
Mar 17, 2022
5
The process was very easy, even when I forgot to bring my title. I felt I was given a fair price for my vehicle.
Margaret Roosma
Mar 16, 2022
5
The team at AutoNation made buying my new RAV-4 Hybrid easy and painless--a welcome change from every other new car purchase. I had ordered the vehicle and it arrived when they said it would. The pricing and terms were just as discussed--no unpleasant surprises, just the delight of driving off in a new car that I love (and that gets great gas mileage). Thanks to Marta and Liz for a great experience.
Barbara Leary
Mar 15, 2022
1
Calling more then 28 times but no one is helping me with my car and they are talking me that there no one in office I am really disappointed from Toyota leesburg
Parwana Sidiqi
Mar 14, 2022
5
We are very happy with our purchase from AutoNation. Our salesman, Jorge, was helpful and attentive, staying hours past his normal schedule to assure that we were properly set up with our new Highlander. He also followed up to see if we had any additional questions after we got it home. Given the pandemic, there's not much negotiating and expect to pay MSRP, but highly recommend doing business with this company over other dealerships who are eager to justify thousands over invoice due to the shortage of new vehicles.
H Weaver
Mar 14, 2022
5
This Toyota dealership is the most helpful one in the area! I had to get the brake accumulator in my Prius V replaced, which no other dealerships could get back to me about. The people at AutoNation were honest, communicated well about the progress of my car, and didn’t push any unnecessary service. Christopher was so helpful and friendly! Everyone I interacted with made my experience smooth and pleasant - thanks again!
Esther Vanderplas
Mar 14, 2022
5
I was pleasantly surprised by what good service I received from the dealership here! They made me feel good about leaving my car in their hands, which is priceless to me. Thank you for taking care of my Prius V and being so kind throughout the entire experience!
Esther Vanderplas
Mar 14, 2022
4
Good service, fast work and clean facility; the service advisor Kristin Lewis-Smith was very helpful, easy to get service appointment and quick check out.
Ahmed Morsi
Mar 10, 2022
4
Bought a used car that was not a Toyota and traded in our old. I'll start with the bad: - The car was filthy. It had stuff splashed on the ceiling, it had old food and a pacifier in the doors, it even had a parking pass for a nursing home on the dash. Clearly they went through zero effort in cleaning it. We asked them to clean it "again" before we drove away with it, but it was pretty much just as dirty after that. - We had to sign the paperwork 3 times before we could drive away because they kept on mistyping our address. - After we drove away, they informed us that we had to get window tinting removed in order for them to complete the registration. None of this was discussed before we signed. Fortunately, the car didn't have window tinting to remove anyways, but the confusion definitely added stress to our experience. But the good news is: - We bought the car we wanted at $5k below KBB price. - We traded in our old car slightly above KBB price. - No pressure tactics, no "what would it take for you to drive this away today" type questions, no "let me talk with my boss and see what kind of deal I can get you" games. They gave a low, non-negotiable price and it was take it or leave it. (The trade-in was negotiable, but it was overall a pleasant process and we feel like we got a good deal, especially accounting for the taxes we saved on our purchase.) Overall, my impression of this dealership was that they were simply trying to push metal off the lot as quickly as possible without any regard for efficiency, quality, salesmanship, or negotiation tactics. There are good things and bad things about that, but all things considered, I feel like their laziness resulted in a good deal for us. If you want a salesman to massage your ego until you pay too much for a squeaky clean car, this is not the place for you. If you know what you want and you're willing to put up with a bit of sloppiness in order to save a nice chunk of money, I recommend you give this place a shot.
Thomas Chiasson
Mar 9, 2022
5
I was able to purchase my first vehicle this past Saturday and was very pleased with the transaction. Umar was very helpful as well the finance team they have. Autonation Toyota Leesburg did not charge me a market adjustment which is a relief b/c I contacted 10+ dealerships in Maryland and VA they all are charging extra $$$$. Highly recommended. Shout out to Umar and Liz! I'm enjoying the new 2022 Rav4.
Adrianne Castro
Mar 8, 2022
5
Sold my F150 to Auto Nation. Everything went great. Ashkan did a great job handling the deal start to finish. Very pleased with the experience couldn’t ask for it to be any easier.
Robby Minnick
Mar 7, 2022
5
Bryant Tate was outstanding to work with when selling my vehicle!
L Rohland
Mar 7, 2022
5
No problems getting an appointment and the shuttle service is so convenient. They always call or text when my car is completed and the service papers are easy to read. Would highly recommend this service department.
Jennifer Christie
Mar 7, 2022
2
Ok, I will probably go to management on this because I don't know my 1st Gen Tacoma was serviced right or not. I replaced two parts due to the local autoparts having ODBC reader. MAF and ICV and in doing that I read that could be vacuum leak. Replaced all the vac hoses and replaced fuel filter. And it went back to running rough. So I took to AutoNation in Leesburg. They looked at it and came back with an almost $2k repair cost of: replace MAF, throttle body and ICV. Well I looked into ICV is included with throttle body, the MAF was Hitachi so they wanted to swap that out as not Toyota. They also saw I forgot to connect MAF...my bad don't know how I missed it. I picked up the truck unrepaired and guess what? No rough idle ran fine did have check eng but probably not reset not enough miles for that. So Now I have a working truck no issues and check eng went out after pulling batt cable and reconnect... Not sure if they have a bad tech or they are just fluffing profits. FYI, they wanted $700 for throttle body another Toya dealer sell for $365 with ICV... they would not match the price. So what do you think of this? This may just be inexperience or but I do know some things about repair and the web is a great place also to make sure "You Don't Get Ripped Off!
Joseph Balon
Mar 6, 2022
5
My 1st experience was wonders. I had a great Service Advisor - Louis Chung, who made sure he communicated all the issues that needed to get repaired, as well as what needs to be taken care of sometime in the future. I will definitely go back again for all my maintenance checkups .
Gwen Costa
Mar 5, 2022
1
I HATE making a Service Appt with a Call Ctr! I want to talk to the Dealer location that's going to do the work! When I make an Appt & told 1hr. that's what I expect! I will change to a time I can get what I want. Not to be told when I get there it will be 1 1/2 Hr. I always wait! This was only the 2nd Service on a New Car (10,000 miles) Oil change. Jiffy Lube only takes 15-20 min. Why go to a Dealer!!!!
Alan Bender
Mar 3, 2022
5
Great Service!!!
Aaron Rorie Sr
Mar 1, 2022
5
Sales Associate, Jonathan Milbourn did a fantastic job helping us with our purchase of a new 4Runner. He did not try to push something else on us. He was knowledgeable, very pleasant, and answered all our questions, before and after purchase. John checked back with us, even after the sale to make sure everything was okay with our new car. Bill, at the front desk was super helpful and such an asset to the company. Thomas did an excellent job processing our payment and paperwork.
Max F
Feb 28, 2022
4
This is the only dealer in Virginia who sell cars without mark up on the MSRP. Would highly recommend if you are buying a new Toyota car. They are not proactive in informing about your car delay in delivery with ongoing shortage , but felt they could have done better.
Suresh M
Feb 27, 2022
3
Recently purchased a RAV4 from this dealership. The sales person Ash was easy to work with and quite straightforward throughout the deal. His manager Louis is a unfriendly and he should not be in a customer relationship role at all. AVOID manager LOUIS at this dealership. The finance person was good to work with and though the process was delayed due to some tech issues which was beyond his control anyways. Overall I recommend this dealership for purchase if you can avoid Louis. Not serviced my car yet so will post an updated review of the service once that happens.
Abhilash singhvi
Feb 27, 2022
5
My experience with Ashkan was great, he explained the sales process throughly.
Gloria Lopez
Feb 26, 2022
5
After finding the previously owned car that fit the need for a second car at AutoNation Toyota Leesburg, prompt responses were received to my inquiries and the sales and financing process was completed in short order by knowledgeable and helpful sales representative, sales manager and financial manager who also was able to provide a lower financing cost than other sources. The "used" car when delivered was in spotless condition and one would not have known that it was a "used" car.
Charles Helein
Feb 24, 2022
5
Excellent Sevice Very helpful and informative
Ronald Wunder
Feb 23, 2022
5
I was waited on reasonably quickly, and my wait time for having my RAV4 serviced was very quick.
Richard Gatton
Feb 23, 2022
5
I really appreciate Admir Dzaferagic service director that he help me out my 2019 Camry back up camera program, He so is professional and good guy.
jamal jan
Feb 20, 2022
4
4 stars only bc they didn’t have rental cars while my car was being worked on. Got my car in early and everything was done by lunch time! Glad they had a shuttle service so I could get things done at home! Polite staff were able to answer my questions about my car/invoice. Would come here again!
Kiersten Larsen
Feb 16, 2022
4
My wife and I had a great experience with AutoNation buying our third vehicle from them. The sales person (George) and the sales manager (Bill) did a great job getting us into a Tacoma. The only reason I cannot give five stars is that the nature of buying a car has changed too much and only in favor of the dealer and auto maker.
Kevin Donohoe
Feb 16, 2022
5
Had an appointment. Was in and out quickly, everything went very smoothly. I like being able to set up appointments for service, makes things much easier for me. Their location and service hours are also very convenient for me.
Jeremy Edwards
Feb 15, 2022
5
Excellent Service
Rafek Ashem
Feb 14, 2022
1
You can never speak with anyone who is knowledgeable, you can only get thru to schedulers. Five attempts to call in and always a non-native english speaking scheduler who routes you to an answering machine where no on returns your call or drops the call. Wasted too much of my time.
Bill Alban
Feb 14, 2022
5
This dealership is great! I recently moved. There is a dealership more convenient. However, Toyota Autonation is much cleaner and their customer service is excellent. It is well worth the drive.
Mark Fletcher
Feb 13, 2022
5
This dealership is great! I recently moved. There is a dealership more convenient. However, Toyota Autonation is much cleaner and their customer service is excellent. It is well worth the drive.
Mark A. Fletcher
Feb 13, 2022
5
Good, friendly service. Low pressure. Answered all my questions
Jeffrey Tolle
Feb 12, 2022
5
good services and on time
Mostafa Komarizadeh
Feb 12, 2022
2
Purchased a brand new Camry in 2017. Currently, the paint job is peeling off on the hood, trunk, roof, and passenger side of the vehicle. I thought the dealer would help me since it only has 54,000 miles on it. When I returned to the dealer for help and advice, I was declined any further assistant. Contacted Toyota directly, and they won't return my phone calls. Not happy with the dealership or the brand of car. Unfortunately this will be my first and last Toyota.
Meagen Torres
Feb 11, 2022
5
Quick and timely service as part of the 2 yr new car purchase.
Dan Holmes
Feb 11, 2022
5
Everyone is always very nice, very thorough and very accommodating with time schedules. It’s always very easy and a pleasure to have my vehicle serviced here. I have had all of my Toyotas serviced with them since moving to Virginia and have been very satisfied.
Cindy Fortin
Feb 11, 2022
5
Great experience. No hassles or haggling. Ashkan is a professional.
Brian C
Feb 10, 2022
5
Had major work done on Rav4 with 180,000 miles. Runs like new
John V. Barron
Feb 10, 2022
5
They were friendly and answered all of my questions to my satisfaction. Also the place looked like it had been kept up. Very clean
Joann OMalley Hatton
Feb 10, 2022
5
They are awesome in all customers serving perspective.
Jayachandra Madopothula
Feb 9, 2022
5
Ashkan is very knowledgeable & always willing to help 👍🏻
FivePoint Uhoh
Feb 9, 2022
5
I went to get my brakes checked and found I my battery to be almost dead. Leesburg techs replaced my battery and found some bulbs out as well, I prefer to resolve before my state inspection in may and not receive any surprises beforehand, I dropped it off in the night box and by early morning had a e-mail with the techs recommendations. Car was available for pickup by 3pm, thanks Leesburg Toyota !
Juan Riofrio
Feb 8, 2022
5
Great Professional Service by all team members. Special regards to Patrice Zunon-Kipre for making the process very easy and keeping me regularly informed. Unlike other dealership, I have not been pressurized to pick optional packages/plans, but all the details are shared with me which allowed me to make right decision for my needs. Keep up the great work team.
Siva Paydiparthy
Feb 7, 2022
5
Yesterday we bought 2nd time Toyota Sienna from the same dealership and same salesperson Mohammed Salek. Right now with cars in so high demand lot's of other dealership is jacking up pricing by thousands of dollars while Autonation Leesburg sold Toyota Hybrid Sienna Platinum edition to us at the sticker price without adding single penny. Moreover now a days you have to reserve the car before you get it. We worked with the same person, Mr. Mohammed Salek, who is very helpful and honest and moreover when we told few months back we are looking Sienna Platinum, as soon as he saw 1 coming, he called us and helped us out reserving the Van. Generally in sales industry people work year or 2 and then you have to work again with new person. We bought our 1st Toyota Van in 2018 from Mr. Mohammed Salek and again in 2022 we bought from him. This shows that Mr. Salek been working great with customers, he promptly returns your call and messages. I am looking forward to work with again when we are in market for new car.
Raj Patel
Feb 7, 2022
5
We bought our car from Mohammad this past weekend. He was very knowledgable and helpful! He made sure to tell us all of the things we needed to know to make an informed decision on our purchase without making us feel as though we didn't have a choice on buying the car. Everyone made the process as quick and painless as possible!
Skyler Borer
Feb 4, 2022
5
I had a great experience with the Leesburg AutoNation for Toyota. My salesman was very helpful with fitting all my needs and preferences. My salesman and other salesman worked with is us to figure out insurance and price options and banking needs. They both went above and beyond with what was asked. The process was smoothly after my salesman's resolved our complicated issues-which I am greatly appreciative about. This is one of the best stores, many have recommended it to me!
Emelyn Hernandez
Feb 3, 2022
5
Love it
kathy chihuan
Feb 2, 2022
5
First time here to service my car. First oil change and tire rotation. Very easy and straightforward no complaints at all!
Rami H
Feb 1, 2022
5
This is my first time using auto nation, and I was greeted with friendliness and such an excellent service that I didn’t know what I was doing before. I will be going back to them from now on with my Toyota Tacoma. I felt like I was getting good hands
DC Micah (DCMicah)
Feb 1, 2022
5
This is my first time using auto nation, and I was greeted with friendliness and such an excellent service that I didn’t know what I was doing before. I will be going back to them from now on with my Toyota Tacoma. I felt like I was getting good hands
Micah Norgard-Salas
Feb 1, 2022
5
As usual we were happy with the service we received. We dropped our car off the night before and the maintenance was performed the next day. They even washed our car. Our service advisor Justin Embrey took good care of us as he always does.
Stuart Dunnett
Jan 28, 2022
3
-1.5 hr wait for oil change and check up, rude sign in rep named Kristin -same wait time but rep named Justin was very professional and kind.
Wonder Woman
Jan 27, 2022
5
I want to let you know that I appreciate all that your staff did in making my experience with the dealership very satisfying. I traded in my vehicle and purchased a vehicle from your used car inventory on Tuesday, January 25.
Steve Baxter
Jan 27, 2022
1
This must be the worst Toyota dealership I have ever been to. With a prescheduled appointment and during this terrible Omicron outbreak, they have their customers standing in a physical line for 55 minutes to be able to drop their car off. Yes, two people didn't come in to work. They had five scheduled. Whereas 55 minutes was extreme, it wasn't the first time this dealership does this. Not a word of apology. Can you at least have people pull a number so they don't have to stand together? Personally, I am done with this dealership. There have been many mishaps during the years too. I will be going somewhere else going forward. Customer satisfaction is about 0 on this dealership's priority list.
Anna-Lena Thomas
Jan 25, 2022
1
I went there to purchase a remote and a key for my Toyota. Both the parts were ordered ahead of time. They said my wait time would be 1-1.30 hours. They made me wait 4 1/2 hours. They charged me close to $700. I paid and went to my car to leave. Neither the remote nor the key worked. The manager, Mr. Atmir Dzaseragic was very upset at his subordinate and yelled at him for not being able to convince me to stay longer to get the 2 pieces programmed. I asked for my money back. Mr. Atmir was very upset at me and extremely rude because I did not want to stay another hour on top of the 4 1/2 hours that I had already waited. They also wanted me to spend another $3500 on other unnecessary services to my vehicle. And then they offered to buy my vehicle for $2000!!! What a rip off. I will never go back to this place.
Sepi Dawn Aghili
Jan 24, 2022
1
Made a appointment with Jorge Gonzalez told him I'll be driving 3 hours away to get to the dealership to purchase the car but when I got there the vehicle need brakes tires and the brake fluid maintenance was on.....he said he was unaware of that but why would you put a vehicle for sale and it didn't go through maintenance check before putting on the lot I asked if they can do a better price on the vehicle since it needed maintenance they couldn't do that wasted my time
lex torres
Jan 22, 2022
4
Service was even quicker than I expected.
Andrew Devlin
Jan 21, 2022
4
The State inspection and emission testing was done on time and budget. Check in and out was quick and easy. I appreciated that there was no "extra or recommended services" pushed.
AirbusMark
Jan 19, 2022
1
Toyota always says car wash is broken or too cold when other places are open Almost 2 hour wait time for service and we had an appointment. Always over booking and random people getting in front of you.
chris S
Jan 18, 2022
1
I spent over 4 hours trying to lease my car and over 4 hours attempting to buy out the lease three years later when they tried to up sell my buyout with a much higher interest loan and a much higher premium. I will never trust them for anything again.
Carolyn
Jan 14, 2022
5
Jonathan is a great sales rep, very detailed and thorough. Helped me walk out with a beautiful new Tacoma! Great Customer Experience and very nice showroom as well.
Sean
Dec 10, 2021
5
Mr. Ashraf Islam of AutoNation Leesburg, Virginia was very helpful throughout my quest of car selection. I was delighted to work with him as he explained each and every aspect of the process. I will highly recommend him. Farooq
Farooq
Nov 29, 2021
5
Bought my recent graduate (HS) a used Camry from Deke, made the experience too easy! Thanks Deke!
TerriandClark Thomas
Nov 26, 2021
5
The best dealer to get a new car from . I had the pleasure of talking and meeting Marta Szakos , she gave me the best deal for my new 2021 RAV4 , and she explained everything to me and kept me updated throughout the whole process . Believe me I went to all Toyota Dealerships in the area , and I got the best price and service here .
Fadi Quraan
Nov 22, 2021
5
We have bought two cars from Here this year and it has been a great experience!!! Deke our salesman was Great !!! He was very knowledgeable about the features of the cars, super nice, easy to work with, no pressure and very accommodating to make the deal go through and offered me great value on my trade in to complete the deal. I was in and out in 30 minutes. I love my Venza (50 mpg) and my son loves his C-HR. Thanks again Deke
Dean Kontzias
Nov 22, 2021
5
I go for service every 5,000 miles/6 months, it is phenomenal! I take all my vehicles there. They always take good care of me and make sure my vehicles are running smoothly. Very sweet and keep me updated! Definitely recommend going with Justin or Bryan!
Angie Osorio
Nov 16, 2021
5
They were great to deal with and the made the process quick and easy. Rick and Zaheder were very helpful!
jen P
Nov 6, 2021
1
Toyota just know how to cheat people. I have experience with them. When you are buying a toyota car, do not sign anything because they have two different invoices; one is they show you but the other one is hidden which is higher price. As well as, they steal some stuff which are included from manufacture while they charge you. I'm struggling with “AutoNation“ dealer about their fraud cheating. I have documents that prove my words. This is my duty to announce. If you need to know in detail, please let me know.
Kamran
Oct 26, 2021
5
Great dealership! The customer service is very good, friendly scheduler staff, service techs are well qualified… but like anybody that works for you, you have to check them and make sure they’ve done the work you wanted. I just had my car in for routine maintenance and inspections. When I got the vehicle back, the tires looked a little low and I asked the scheduler if they had checked them, and he said, “Oh yes, of course!” Well, I took the car back to the service bay and asked the service tech to check if they were properly inflated. Long story short, after telling me they were fine, I insisted that he checked them and that I watch, sure enough, all four were low, and one them was almost 6 pounds light!. So no, they didn’t do everything that was needed. It’s your car you have to check on them.
Bob Bennett
Sep 26, 2021
5
I was not initially impressed with my initial visit two years ago, however, my last two have been satisfactory. This visit, unfortunately due to my totally stupidity and carelessness, resulted in me damaging my engine oil pan during an oil change. I had the truck towed to the dealership and they were able to accommodate me and make the repair within a respectable time frame. So far, the oil mess was cleaned up and the oil pan replaced and there are no further issues associated with my stupid actions.
Arnold Rothenbuescher
Sep 20, 2021
5
Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!
Bob Gunter
Sep 10, 2021
5
Patrice and the whole team at AutoNation Toyota were great! Hands down the easiest and smoothest new car buying experience of my life. We searched Toyota dealerships in a 3 state area looking for the 2021 Sienna model we wanted (at the price we wanted) and Patrice was quick to respond, took the time to talk us through the process, helped us secure our van while it was on the train to the dealer, was honest and upfront about pricing and did not tack on $3K or other high fees like other dealers wanted to charge us. We highly recommend Patrice and AutoNation if you are in the market for a new or used car!
Army MP Vet
Sep 10, 2021
5
Made the buying process as smooth as possible, even in a challenging market. Great communication and follow through. Thank you!!
Colleen Van Duyne
Aug 21, 2021
5
great customer service, keeping you informed on changes
Mary Johnson
Aug 13, 2021
5
Fast, efficient, very courteous service.
George Kain
Aug 3, 2021
5
Bought our Highlander new in 2002, almost 295,000 miles and 20 years later it’s still going strong! Here’s to Going Places!
Graham Beckerwelts
Jul 21, 2021
5
Quick and the representative was very responsive to my vehicle needs. Well done! Thank you. Need to sell new all electric cars and trucks!
HappySvc
Jul 15, 2021
5
Jonathan and Bill helped us to pick out our perfect Prius! We couldn’t be happier!
Katie Zang
Jul 6, 2021
1
June 29, 2021. Sunroof wouldn't close on Toyota 4runner. Quoted need for a $2500 part and 11 hours labor. Would cost near $4000!!!! I said no thanks and found a video on YouTube. Fixed the problem by pressing a few buttons. Shame on them for preying on customers. Needless to say...STAY AWAY!!! AutoNation, please respond.
John Kilmartin
Jun 30, 2021
1
Service. The car is blowing hot air. A/C not working. Recommend a/c evacuate and recharge with dye install. Since it will charge me $350 to do that I declined because it is not covered by my extended warranty. Mr Nguyen called my insurance discussed that I can do payment for now and reimburse it later but when I talked to my insurance they said they don’t do that kind of arrangement. But if I accept that recommendation work and had issues they will do test and diagnostic again for an even bigger charge. Long story short, I go to my mechanic check it out put R134A refrigerant a/c recharge kit and it’s blowing cold air again. And it only cost me $20 for the labor. I am not satisfied also with the water run test on the clogged pillars of the sunroof they don’t do extensive examination and recommend to drive and monitor where in fact there’s a rain stain showing off on the pillars. It cost me $150 for less than an hour service work. Sorry but that’s my experience.
Russell Vito Estebal
Jun 29, 2021
5
My technician, Bryan was excellent. His attention to detail and professionalism is outstanding.
thlucas
Jun 29, 2021
5
Courteous and friendly staff. Very knowledgeable and professional.
Tom Dooley
Jun 26, 2021
5
I brought my car in for the first service appt and state inspection. it passed inspection, but I forgot to tell my advisor, Tim Nguyen, that the windshield wiper on the passenger side was coming off the bracket in the middle and wasn't going a good job of wiping the window. I remembered to tell him when I was signing the paperwork and he said he could fix it himself, and he went outside to my car and did! Thanks, Tim!
Sue Ciranni Nicholas
Jun 26, 2021
1
My husband scheduled his service for his RAV4, which we had bought from AutoNation over a year ago. When he arrived, they took the car and advised they would call him when it was ready. After about two and a half hours, he noticed that everyone else who had brought their cars in at the same time were leaving and he decided to look around. When he saw his car out in the parking lot he asked if it was ready, the advisor said no and would be back in a minute, never returned. After waiting another 5 or 10 minutes he went up to the same person, asked again if the car was ready. The man said he would ask his service advisor, my husband stated I thought you WERE my service advisor! This guy then stated his scheduled service advisor was not in yet and that he had told my husband this when he brought the car in first thing, arguing with him. My husband then asked the man at register if he had his keys, that person said he did not and advised they would get his service advisor, to which my husband replied that he hoped it was not the person he had been arguing with. The man at the register then checked with the actual service advisor, got the keys and told my husband to wait for the service advisor to go over the paperwork. As it had now been over 3 hours, my husband demanded the keys and informed them if he hadn’t bought this car from him, he wouldn’t have come here for service and finally left. We have purchased two cars from this dealership and are now reluctant to do so ever again, much less bring our cars in for service!
Debi Miller
Jun 26, 2021
5
Repairs done right and Delivered on time. Pickup easy!
Larry Hottot
Jun 24, 2021
5
I took my vehicle in for a recall last Wednesday and I was greeted right away and helped with my vehicle. Tim Nyugen was my service advisor. He was very helpful and courteous. Also kept me informed of what was going on with my vehicle. Everyone else that worked there seemed to work well together and very friendly. I was really impressed. Will definitely be back for more service. Thanks
Andrea Bilder
Jun 22, 2021
5
I sold my 2012 Toyota 4Runner to AutoNation and had a wonderful selling experience. Would recommend and do business with AutoNation in the future.
Alfred O
Jun 21, 2021
5
Good service andnpetsonal
Chuan Chen
Jun 14, 2021
5
It's Bryan Dorsey, who all these years have tied us to Leesburg Toyota. He is an excellent, Honest, dedicated person anyone will love to work with. he is certainly a driving force, Keep it up Bryan.
KJSodhi
Jun 12, 2021
1
I am Looking for support for a warranty extended after transmission reparation of my new CHR 2021. This is so critical issue and there is not empathy from AUTONATION. I am paying my bills for a new car when really is a repaired car. There is not support from AUTONATION and Toyota Corporate. I am very dissapointed.
Ricardo Vela
Jun 11, 2021
5
Great job as far as I can tell, service team explained how long it would take
Laura West
Jun 8, 2021
4
Wanted something fairly close up home and found a place with accommodating people to boot. How nice!
Laura Gifford
Jun 7, 2021
5
I drove 1.5 hours to go back to this dealership for my car maintenance. I have always had such good service, I didn?t want to try a dealer closer to my new home.
Janice Baker
Jun 5, 2021
5
Excellent service always!
Sherry Partlow
Jun 3, 2021
5
Wonderful service department! Admir is fantastic to work with and took care of us quickly. We have been coming to AutoNation Toyota for years and enjoy the professionalism and personal service.
Jeff Baugus
Jun 1, 2021
1
I'll never go back after they try to sell me parts I did not need, according to service manager the excuse is Toyota recommends parts to be replace. If you bring your vehicle for service don't trust them because they will steal your money.
Jean Diaz
May 31, 2021
5
Good service in good time. Knowledgeable and up front with info.
Dean Taylor Drewyer
May 30, 2021
5
Very pleasant experience, no rush no pressure the sales representative was polite and answer all my questions. I definitely recommend this dealership. Thanks. Andrew Soto.
Andrew Soto
May 27, 2021
5
Service Department is friendly and efficient in working with their many customers. 35K factory service was completed without any problems. No recalls were needed.
Walt Seiberling
May 26, 2021
5
Outstanding customer service, excellent quality of repairs and periodic service, and comfortable waiting area.
Kevin Monahan
May 25, 2021
1
I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn’t bother to page him or help me. Then another agent offered to checked me in at around 12:20 or so and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.
Satwinder Pal Singh
May 21, 2021
5
Had a great experience doing business with Kevin! He made the process of buying seamless and easy!
David L
May 21, 2021
1
I had an appointment at 12:15pm. When I reached there, the person who was supposed to help me was not there until 12:25 or so. And the others didn?t bother to page him or help me. Then another agent offered to checked me in and told me that my 30K service was not included. When I bought the car I was told that all factory required maintenance including 30K service is included. And I bought my car from this dealership only. Anyway, not going back there again.
SP Singh
May 21, 2021
4
Initial vehicle purchase process had a hiccup. But subsequent add-on purchase and installation went very well
William Shanahan
May 10, 2021
5
I am very pleased with the service and professionalism of Ashraf Islam and Afroze khan.
Saleem Khalil
May 9, 2021
5
My RAV needed a low pressure fuel pump replaced per Toyota recall. The RAV also needed a front transfer case electro magnet replaced because of a groaning sound it was frequently making. Leesburg Toyota accepted the car for repair, gave me a loaner and repaired the car in about four days. The repairs appear to be properly done and the car is running like new. I realistically could not ask more from a dealership or repair shop. Well done.
Joseph Zmuda
May 8, 2021
5
The service department was very nice to work with! They were most accommodating in driving me home and picking me up the next day!! The project took 4-6 hours, so to wait that long, it was much easier for me to go home and come back the next day!! People could not have been nicer, and the work done is was done to perfection!!! Thank you, AutoNation!!!!
Carolyn Quatraro
May 7, 2021
5
This is the car number 4 that I bought with Jorge . He helped me a lot .. I really recommend him.
Janeth Santos
May 4, 2021
5
I got Great car and excellent customer service with David at AUTONATION! Everyone I have met at AUTONATION is so nice and Always exceeds my expectations, thank you. I?m extremely happy with the services I have received.?
Sandra Darko-williams
May 3, 2021
1
This company is not military friendly. Due to a company policy, they would not take a copy of a power of attorney, even though it's authorized under Virginia law. Similar to other customers, I was told a car was available, then it wasn't, then it was again. They were unresponsive and unwilling to help a deployed service member. They made it clear they didn't want business unless it was convenient for them. They have no loyalty to their customers and even admitted that they would sell the car to anyone that came in, even if I were on my way. 0/10 I do not recommend that anyone shop with them.
Dillon Dorsey
May 1, 2021
5
Very pleasant experience at this dealership , salesman was Very Professional
Keith Mitchell
Apr 30, 2021
5
I consider it was a good experience, the person who was assigned my appointment was courteous, facilities are very comfortable, I waited for an hour and half, but I think it is due to the high volume of cars they service everyday.
Javier Borerro Chacin
Apr 30, 2021
1
After being a loyal customer for 9 years at this dealer, I am finally going elsewhere where they value the customer by treating them with respect. I have had a handful of problems there and they seem to never care about them, despite being a long time customer. If you want to be treated right, go to another Toyota dealer.
Emy Kawamorita Magalhaes
Apr 30, 2021
5
I recently bought a new Camry at AutoNation. Marta Szakos is a very professional and friendly sales associate. She made our buying process easy and smooth. I highly recommend working with her!
Shannon McCarron
Apr 29, 2021
1
10/10 do not recommend coming to this dealership! Mom had an appointment and when we got here no one wanted to help! We drove about 40-50 minutes to get here to look at a car she had been messaging with someone about. Who else hates when a dealership over promises?! Only one guy helped and seemed to care what mom wanted!!! This was AFTER she got handed off from two sales people. 10/10 bad customer service and I would know since I am a customer service representative!! Will not buy here and will tell everyone else not to either! Not worth the drive, just a waste of gas!
Holly Parsons
Apr 26, 2021
5
10,000 checkup on 2018toyota camry. It was good. I had to wait for a recall to be fixed also.
Jacquette Durham
Apr 26, 2021
5
Excellent customer service.
Leticia Ayala
Apr 20, 2021
5
The salesman did not pressure me and the experience was not stressful.
Lauren Brown
Apr 19, 2021
5
Great, as always. Working with Justin Embrey is the way it should be! His customer service is consistently refreshing and honest.
Customer GR
Apr 16, 2021
5
Our experience with Kevin Foley was outstanding! Reason why, no pressure, knowledgeable, helpful, and very efficient.
RUTH I CONLEY
Apr 16, 2021
2
Justin Embrey, service rep was terrible! He made waited at the counter for over 5 minutes while there were over 3 other service rep just sitting there! What kind of a service is this!? Justin Embrey tells me it's gonna take an hour - it went over an hour and a half - he didn't bother to update with me that status. Horrible!
vtmtt2000
Apr 15, 2021
5
Service writer Paul is pretty organized and good to work with. Recall repair quicker than estimated time bu manufacturer.
Jw
Apr 15, 2021
5
I?m so glad about having my new car. And I?m also very glad with my dealer Manuel He was very professional on his job; and I highly recommend him. The people there are very welcoming.
Yoselin Samayoa Quintanilla
Apr 11, 2021
5
Fast and efficient service
Anne Doane
Apr 9, 2021
5
Just purchased a Rav4 limited from them and couldn’t be happier. Two other dealerships promised me what I was looking for but Autonation was the only one that actually had the car. Jonathan was easy to work with and management was so helpful since I needed a replacement car right away after being rear ended earlier that week. I highly recommend them for their friendly, professional service.
Marisa Gerth
Apr 8, 2021
5
Very pleased with the Service . Our first time for service here and it was good.u
Theodore Strobeck
Apr 8, 2021
5
David was an excellent service rep. He listened patiently and sympathetically to our concerns. He was most accommodating. The facility is clean and sleek,
Esteban De La Riva
Apr 8, 2021
5
Excellent service, helpful and efficient staff, and comfortable waiting area.
Kathy Weixel LePage
Apr 7, 2021
5
Patrice was very responsive and transparent. Great customer service.
William Foote
Apr 1, 2021
5
I just had the fuel pump recall service at Leesburg Toyota Auto Nation. Always a good experience for service.
Peter Lambert
Apr 1, 2021
5
March 24, 2021 AutoNation is a business that works as “ONE NATION”. Afroze Khan is a friendly non-aggressive Sales Manager that greets everyone with “How can I help you?” He listened to my needs and introduced me to Sales Associate, Michael Conway, who had a very caring heart and paid attention to my physical needs as well as my choice of a car. He didn’t try to over-sell for the sake of getting money, but tried to diligently listen to my list of needs. I needed automatic seat adjustment, a headrest that didn’t push my head forward in an unnatural fashion, color, cost was important, etc. I came into AutoNation several times because the car I liked one day was sold the next day and I would have to start looking all over again. I was happy that business had picked up for them so didn’t mind looking again, however one morning, I came in and Michael found a car that I liked, however it had to be ordered from another lot and I had made an appointment with CarMax. It is always important to try to keep appointments that one makes-- so it was explained that a second opinion was always important. CarMax was friendly but they were short inventory and this was the day for me to make a decision to buy a car. Julie Kind, assistant to the court Guardian, had joined me in helping to assist in buying a car. We returned to AutoNation. Michael Conway was on a company errand, but remember AutoNation works as “ONE NATION” and Gene Winfree, Acquisition Specialist, pitched in to cover the needed duties for his friend Michael Conway. Afroze Khan worked with the pricing discounts, which can apply to new cars only, and most of the paperwork that needed to be completed for the Court appointed Conservator to write a check for a fair price required to purchase the car. It is not an easy job because all parties had to be in agreement because of the Loudoun County Court appointee regulations. You see my children have tried to make me appear incapacitated about the fact that I cannot make decisions on my own. SURPRISE! I know a wonderful ethical company when I see one and I am aware that AutoNation employees are there to help you from the time you step inside their door (even if you come many times) to try to find the desired car of your choice. They “AUTO-MATICALLY work as ONE NATION and every single person is glad to help you again and again! I highly recommend that you ask for Afroze Khan, Michael Conway or Gene Winfree however, if they are busy, there are others that seem to be just as helpful. AutoNation is a company that sells cars however they want the customers to be happy with their purchase. A satisfied customer is valuable because that customer remembers a company that stands for truth and guarantees their product and they will return and know when they walk in and hear Afroze Khan greet them with “Welcome back! How can we help you? It is then that they know that they are in good hands with AutoNation. Written by Barbara Ager, Satisfied Customer!
RollinAger
Mar 30, 2021
5
I had the unfortunate experience of my 7 year old RAV4 unexpectedly needing service attention. This was my first experience with AutoNation Toyota in Leesburg, VA but they took my car in quickly, appraised me of the repair needs and quickly had me back on the road again. I am grateful for the friendliness and expertise of the staff of that dealership, and I highly recommend them!
Pamela Blasko
Mar 29, 2021
5
It was a wonderful experience purchasing a car from AutoNation. My salesman Manuel was very professional, and helpful throughout the process. I highly recommend this dealership if you're looking for a new or used car!
Damon Nock
Mar 29, 2021
1
very disappointed in the professionalism I received today. I inquired on a vehicle I was interested in, and was told the vehicle was indeed available. I scheduled a test drive and as I'm getting ready to leave (an hour drive) I get a call "so we have you set up to test drive this car at 4, see you then...oh wait, it was just sold but I have x y and z vehicles..." bait and switch. it's a scam. I was very dissatisfied and didn't expect this from such a "reputable" location. I would steer clear, its been hours and the car is still online as available.
Chelsea Charette
Mar 27, 2021
3
Facility is good - Customer Service is not very friendly - always feel as though they are more interested in selling rather than the customer - they messed up a reset and I had to return 2 times in order for them to fix - no I'm sorry or anything - it's a factory - that's it. I love my car, not the dealership.
E Coppersmith
Mar 27, 2021
5
Leesburg Auto Nation was courteous, prompt and professional. I appreciate them.
Bill
Mar 25, 2021
4
Mr Admir is a valuable asset to this dealership. I went to have my windshield wiper blades that were stuck on the upright position checked out. i wanted to see if this is covered under warranty since I bought the car new at a Toyota Dealership. This is when I happened to run into Tim and his coworker Dave. I waited while Tim was acting busy and another customer came along too. So when Tim was done with whatever he was doing, he decided to ask David to take care of the other customer who came after me. Yes David left me there standing and took care of the other customer. Then it was my turn, I ws very upset at their tiotal disregard for customer service but I maintained my composure. Tim quickly told me that this is not going to be taken care of under warranty and rudely return inside the dealership and I was just standing there wondering what I must have done to this guy. I returned and ask for his manager and Tim again rudely retorted that he is the manager so I better deal with him. I told him He is not the owner of the dealership and I know he has a boss and I want to speak to his boss. He pointed to Admir's card and told me to call that number. I called Admir the next day and he calmed me down and asked me to bring my car so that he can check it out. I did and not only did ADMIR have my car checked out but they also fix my windshield wiper baldes for free. So that you to My Admir and shame on you Tim and Dave. Admir you are a valuable team member to auto nation and thank you for assiting me.
Al
Mar 23, 2021
5
Selling our used car was easy and painless. Everyone was courteous and professional and kept us informed throughout the process.
Timothy E Schindel
Mar 22, 2021
5
This was warranty work. Service Advisor was courteous and work was completed, and in the time frame, he indicated.
Ken Mcfadden
Mar 22, 2021
5
Having the right stuff (car I wanted) needs the right staff to move it out of the salesroom. And staff/salesperson Heath has that right stuff! But most importantly, the after sales service and attention is what would bring me back to this dealership. A couple of snags during the tagging inspection process at another state were taken care of right away. Thank you guys!
TurtleBeach
Mar 21, 2021
5
Brought Camry in for routine service before cross country trip. Asked service representative to tailor service to my plans. Found several problems, including a slight leak at the water pump that would have be real trouble on the trip.
Mike2CA
Mar 21, 2021
5
I bought 2021 Toyota Corolla, it was very easy and reasonable priced. Mr. Mohammed Salek was very helpful and honest.
Abdul Chowdhoury
Mar 20, 2021
5
Bryan, my service representative, is excellent. Helped me determine type of service I needed. When the appointment took longer than originally anticipated, Bryan found me and explained and apologized for the delay. Commendable customer service!
Evie Manuel
Mar 18, 2021
5
The service people were professional and very friendly. The one individual that I dealt with was humorous and very knowledgeable
Williametta Patnelli-jackson
Mar 17, 2021
5
Service department and service writer Justin are terrific at routine service or analyzing a problem and fixing it the first time. We take all of our Toyotas there even though we live in a different dealerships territory! Have enjoyed this relationship since 2014.
Michael C
Mar 16, 2021
5
Friendly and knowledgeable staff. Space is clean.
KB
Mar 16, 2021
5
Needed keys made after vehicle got demobilized, Peter made it happen. Will return if my car needs anymore service.
Iain Proctor
Mar 16, 2021
5
Dropped off my car and was immediately greeted by my advisor! I did not have to wait long before my car was all ready to drive home.
Zohra Ahmady
Mar 15, 2021
5
Quick service and courteous staff. Peter was very kind.
Yovana Vargas
Mar 15, 2021
5
nice and professional personnel. would recommend to any and everyone.
joyce r robinson
Mar 14, 2021
5
Excellent service, great staff and a nice waiting area
Misty Brown Gillikin
Mar 13, 2021
5
excellent service and care
Walter Smith
Mar 11, 2021
2
Very disappointed in my attempt to use a coupon. I was sent a 5K maintenance coupon (oil/filer, tire rotation) for $29.95. I wanted to use it. This coupon said synthetic oil and more than 5 quarts may cost more. My truck uses 6 quarts of synthetic. So I asked how much more would it cost. After a few unproductive calls, I finally got a quote of $70. really? Yep. More than double the coupon quote. And $70 is really just the normal price for an oil change. In hindsight, this really wasn't a coupon...it was a bait and switch.
Reed Stephenson
Mar 8, 2021
4
I got new my car with a great deal. And it is so beautiful
Anita Aidoo
Mar 7, 2021
5
I’ve always had very good service and this time was no exception. The facility itself is very clean and chairs are 6’ apart. My car is 9 years old and still running thanks to them.
Judi Lainer
Mar 5, 2021
5
Great experience. All staff were friendly and hopeful to the extreme. My salesmen and his manager were beyond helpful and made sure I was able to get what I wanted with payments that worked for my budget.
Savannah Buie
Mar 5, 2021
5
Good service Good facility And customer service, I do recommen then...
Juan Quiroga
Mar 5, 2021
5
Hands down the best dealership and service center in loudoun! You’re missing out if Justin Embrey isn’t your service consultant; you’ll Never meet a greater guy!
Meredith Lefforge
Mar 4, 2021
5
I had service for oil change and state inspection. It was quick.
Sreedhar Sana
Mar 1, 2021
5
always take my car to the dealer for oil changes and any thing else that may come u[
Patsy W Gardner
Mar 1, 2021
5
Your service associate, Bryan, is top notch. He always helps me to a chair (I?m on a cane). Service work always timely and professional. No surprise costs.
Ed Good
Feb 26, 2021
5
Great experience. Very accommodating to my schedule. Called on Monday for a Wednesday appointment. Dropped off my Highlander on Tuesday night for Wednesday morning service. They called to discuss what needed to be done before they started. Called when it was finished. Easy!
Jeannie Bunch
Feb 25, 2021
5
Justin Embrey at Autonation Toyota Leesburg has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs.
Baika Ochir
Feb 24, 2021
5
Did regular service plus recall service in the time limit stated
Rockspring
Feb 24, 2021
5
great service, friendly staff and many options to cjoose from.
Nelson A. Gonzalez
Feb 21, 2021
5
Bought our 5th Toyota last week from Autonation and as always is was very efficient and haggle free. Thank you Michael (sales) and Jake in finance for making this last minute decision to trade in so painless.
Maggie Colucci
Feb 17, 2021
5
I had my gas tank and sender replaced. It was done very quickly. What I thought would be a 4-hour wait was done in about 2 hours.
Jon Armao
Feb 16, 2021
5
Friendly service. Quick responses to questions. Kevin Foley was very helpful and easy to work with.
Sydneia Murphy
Feb 16, 2021
5
Easy to work with to purchase and vehicle service. Would recommend this dealer.
Robert Marshall
Feb 16, 2021
1
Worst customer service, ride behavior of Acquisition Manager.
Saqib Majeed
Feb 15, 2021
5
They said within 90 minutes wait and it was.
Bruce Pendleton
Feb 12, 2021
4
No compare, no appreciation. This dealership service is of quality. We had years of services with other services, it was no comparison.
Gary Wang
Feb 12, 2021
5
The day of sale person go back and forth to ask a manager about the car price was over at Autonation at Leesburg. I bought my 2021 Venza at Leesburg Toyota without any hassle with a reasonable price. Both sale person & manager were very helpful, and answered my questions without any hesitation. They offered me one price and I counter offered it one time , and then both side met a half way. Their financial office was excellent they will to reach out diff. Banks to find the best rate for me and they Toyota matched the rate, so I got everything in one shot, no hassle no whole day to buy a new car. I ‘d recommend Leesburg Toyota with any customers who want to buy a new car. By the way Mr. Bryant Tate was one of the best sale person that I deal with.
TPhuong
Feb 11, 2021
5
When I purchased my vehicle almost 2 yrs ago Mohammed was a great help and very informative on the vehicle I chose. He helped obtain the vehicle at the price that was affordable to me. No hard sale pitch or pressure, just right down to the facts and figures.
Josephine Busch
Feb 9, 2021
5
Nate was our salesperson. He was very helpful with no pressure. Gave me top fall or for my trade in. Best service so far in 20 + years in buying cars. I would go back.
Nouphone Subkanha
Feb 1, 2021
2
I purchased through Costco buyer service. I always thought that the vehicle should be available on the lot. It wasn't. I was told that "it is on its way." Turns out "on its way" must be anywhere from the assembly line to a transport truck. It took 40 days to deliver it. Every time I called about it I was given a new delivery window. The buying process included the dreaded high pressure sales pitch for extended warranty. I did not want it and did not buy the warranty.
David Ackerman
Feb 1, 2021
5
Excellent place for car buying friendly and easy to deal with but in my opinion
Ressurecion Roberto Villar
Jan 31, 2021
5
Excellent service; friendly and helpful sales staff; car is in excellent condition.
H. Dao
Jan 31, 2021
5
Timely service, nice facility, professional customer service.
Judit Mayer
Jan 25, 2021
5
I was shopping around and the price Autonation Toyota gave me was the easiest/best I could seem to get without playing the hard haggle game. Overall the process was smooth and were very appreciative of my business. I would recommed them to buy a vehicle from.
TacoBuyer
Jan 22, 2021
5
I had a good experience buying through the Costco car buyer program at this dealership. The sales representative helped me get an estimate for trade-in value on my previous vehicle. The sales rep also clearly explained and showed the detailed features of the new car that I was looking for. This was one of the better car buying experience is that I?ve had in my life.
Jonathan G
Jan 22, 2021
4
Fast and easy car service at the dealership. Estimates on service were given up front with additional recommendations based on the history of car service. Appreciated the quick and fast service. Car service was completed in the estimated time.
Michael Vanik
Jan 21, 2021
5
Great Place!! From the service experience and the buying experience. My next car will be here.
John Hausafus
Jan 19, 2021
5
Buena atención por todos en especial al mejor vendedor que tienes pase por 2 y Manuel fue el mejor aqui estoy con mi auto nuevo.!!! saludos
Andres Lucin Monroy
Jan 13, 2021
5
Bryan in the service department at Leesburg AutoNation Toyota did an incredible job in ensuring that the issues we had with our RAV4 were taken care of courteously, professionally, and effectively. He also went out of his way to find a discount for us which we truly appreciate because of the repairs required. Thank you Bryan and Leesburg Toyota.
Mike
Jan 13, 2021
5
Professional and friendly at all times. Bryan is my service advisor and kept me updated during my service. Willing to help and an answer all my questions.
ShummyQueen
Jan 12, 2021
5
Bryan was great as always. He's the A-1 service manager! He listens to all the info I provide him..."wierd" noises, lights going on, problems, etc., and he follows up with everything.
Cheryl Monroe-medonich
Jan 9, 2021
4
Great experience took a lot shorter time than I had anticipated with quality service. Only one thing that they could do is to wash cars after service is complete.
Mr. Zeljko
Jan 6, 2021
1
RAV4 Hybrid Customer Service On Failure to fill fuel tank fully did not follow test protocol to determine if problem existed. Forced fuel fill after customer brought in car showing problem. Toyota case opened
John Nicosia
Jan 6, 2021
5
I had to return to dealer to complete service. Spark plugs were no available for my first visit. I was given the option of using substandard plugs so I do appreciate the additional information and clarity. If I could give a 4.5 for customer service, I would.
Hugh Whitehead
Jan 4, 2021
5
Service great; added wheel alignment improve down-road tracking.
Walter Seiberling
Jan 2, 2021
5
Dropped it off and picked it up with no delays. Service was complete.
Jamie Sims
Dec 29, 2020
5
Easy to obtain a service appointment to obtain a 5,000 mile checkup. Good experience.
Daniel Dellorto
Dec 23, 2020
1
People at service center are very very irresponsible. My car had battery problem and towed in. No one cared for the car and they ditched at the parking lot unattended. When I called hours later to check, no one knew what was going on. I finally just walked in, they kept nudging each hours that it was nobody?s fault. Simply no communication, no responsible for the customer car. Very rude too!
Soo Yun Lee Kim
Dec 21, 2020
5
Good job and thank you very much. I dropped off my car and was good to go when I picked it up.
Kathy Athey
Dec 21, 2020
3
Took my Tundra in for service and had two issues I needed addressed outside the routine maintenance. The service person discounted the issues and didn?t take the time to work on them for me. One was a passenger seat issue and the other was a rear brake issue. He let me know everything was fine but the issues still persist.
M Allen
Dec 14, 2020
5
Great customer service for repairs - lots of contact during the process. Washed the car, too! Extra package to clean car interior not very detailed, just a cursory vacuum - mats not cleaned.
Hazel Coupar
Dec 11, 2020
5
Overall good experience. Knowing who to go to at the front desk can be confusing but they were able to get my car serviced much earlier than expected.
Alexandria White
Dec 8, 2020
5
From making arrangements for car service, from pickup to delivery with advice from Kristin Lewis-Smit in between everything was excellent.
Siegfried H. Lehnigk
Dec 1, 2020
5
Amazing service, Tim. Remote Control is working perfectly. Thank You!🙏 😊👍
Sandra D-Williams
Nov 30, 2020
5
35k service check went smooth. Bryan has always been a great service agent. I never had to enter building, and when done, and car sanitized, they brought key out to me. Very thoughtful during COVID.
Gary Lloyd
Nov 30, 2020
4
While I was very pleased with the quality and the value of the service I received, I was not pleased that while my car was in for service I received a call from a very insistent sales person trying to sell me a new or low-mileage RAV IV. I doubt I will bring my car back for service and I certainly would not buy a car there.
PJH3737
Nov 29, 2020
5
Dealership was patient with me and took care to attend to my needs
Robert Hirshfield
Nov 28, 2020
5
Nazir is the reason I bought another Camry. I was thinking of buying a small SUV, but his help in finding the right one changed my mind. Also, his pleasant manner and great great patience with helping me understand all the new technologhy contributed to my decision. But, for him I would be driving a different car. Of course I love the car so far and will give another review in 10 years. My old Camry is 22 years old and still going strong. A great car.
Carol
Nov 28, 2020
3
Took twice as long as they said. Just as with last visit, facility was a Covid horror story. Masks not on, or not over nose, or other issues. Felt so at risk.
Pat
Nov 27, 2020
5
We worked with Marta and her manager William- they were amazing!! They were friendly, helpful, and very knowledgeable. I wish I had this amazing experience with every vehicle I have ever bought. Will definitely do business here again- definitely worth the 2 hour drive. Awesome team to work with- you will just love them!!
Velvet McNally
Nov 26, 2020
5
Very well served by Auto Nation. Service rep Peter kept me updated frequently with my 55,000 mile check-up.
Nancy Adrian
Nov 18, 2020
4
Scheduled appointment to resolve two factory recall issues. Left the truck for the day and had the shuttle van take me home. Picked the truck up after work . So far, so good. The checkout was easy, plus no cost to me; however, the statement claimed to include a truck wash (I live off a gravel road and it would have been a nice surprise to have a clean truck ). My truck was dusty and hadn't seen a drop of water. Too bad and so much for false claims.
James Nagy
Nov 14, 2020
5
I was very happy with the service I received and all the waiting area is very clean and pleasant.
Mariam Nishanian
Nov 13, 2020
5
Bryan is always so helpful and courteous! Very respectful and my time.
Susan I. Willis Pratt
Nov 12, 2020
5
Friendly and efficient, capable and knowledgeable. Gets work finished in timely manner
Kimberly Pitkanen
Nov 11, 2020
1
Really unsatisfied with the service I received with a specific sales representative. Unfortunately I do not remember his name. In general I didn’t not feel respected while at this location but an individual called me after I left and apologized and tried to make it work. I appreciate the person who called and apologized for another employees poor behavior.
Jacy Easterday
Nov 10, 2020
5
I worked with Marta and her manager and they were amazing. They helped me get my dream car and get exactly what I wanted. I would highly recommend AutoNation. They have a large stock of cars and have great prices.
Andriana Goodhall
Nov 10, 2020
4
Automation has a fabulous customer service and sales personnel. Kevin is an excellent marketer. The quality of products matches the pricing.
Anayo-chris Ezumah
Nov 6, 2020
5
Gene and the team provided an amazing experience - it was fast and efficient! Thanks AutoNation for ANOTHER great vehicle - loving my Highlander!!
Tracy Drogus Nugent
Oct 31, 2020
5
Very good and courteous! speedy and clean surroundings
Ruth Louise McDonald
Oct 27, 2020
1
Cheats, i sent my som there to get an estimate on headlight , and to cjeck it they charged $75.
Karamjeet Saghu
Oct 24, 2020
5
Excellent Service! Best Offers on Vehicles.
LopDe11
Oct 24, 2020
5
There integrity is there word, Mr. Bill King told me over the phone he would make this deal happen, no pressure sales and very willing to meet the customer half way. There sales staff very polite and go out of there way to exceed your expectations! Thanks Nations Auto...
Roger Stover
Oct 23, 2020
5
After a less than satisfactory visit in the past, I was reluctant to return. My scheduled advisor was not there and it worked out well because I was helped by Tim Nguyen who did an excellent job. I will request him again in the future. I was also pleased with a printout that showed various layers of service and prices depending on mileage which left no surprises. Comfortable and friendly atmosphere. I will return.
Rick Koski
Oct 22, 2020
5
Highly recommend AutoNation Toyota in Leesburg! Transaction was smooth and Patrice Zunon-Kipre went above and beyond to make everything great! He was Professional and knowledgeable, making us feel at ease.
Levin Kates
Oct 22, 2020
5
They were very easy to work with. They had the best pricing when comparing dealerships and the buying process was quick and easy.
Nick Miller
Oct 18, 2020
5
Bryan is my Service Adviser he's very knowledgeable and takes the time to explain to me what's due an what to anticipate. The dealership is very clean, and all the staff are very courteous. They are convenient and efficient. I recommend this Service Department and Bryan. Thank you.
Stacey Evans
Oct 17, 2020
1
Service technician requesting service that was not required or necessary
William Tabor
Oct 16, 2020
5
10 Stars best service Ever! Every person in that place was great i would HIGHLY RECOMMEND
Andrea Spruill
Oct 16, 2020
1
The recommended service repairs were extreme and costly for the vehicle?s mileage. After having the vehicle checked at a different service provider , none of the recommended service was immediately needed. The dealership is not honest and appears more focused on profit and not customer service. I would not recommend this dealership to anyone.
Diane Anderson
Oct 14, 2020
4
Service manager Peter is excellent but the repair cost is too expensive for me
Carlos Wyson
Oct 14, 2020
5
Easy to schedule online. Service was fairly priced and completed in a day. Shuttle service driver was great. Everyone at the dealership was friendly and helpful.
Linda A Hayes
Oct 12, 2020
5
I have been a customer at Auto Nation Leesburg, Virginia for many years. The customer service makes you feel your business is important. They take care of my Toyota's and my Lexus too, I'm always a satisfied customer.
Larry Silver
Oct 12, 2020
5
Ease of waiting time, good customer service, explained effectively
Gerardo Cruz
Oct 12, 2020
5
My car gave out a few days ago. It's a 2006 Prius with over 200,000 miles on it. The battery simply stopped working -- I barely got it into Toyota. The prognosis: bad, a repair costing more than the blue book. A new battery and a couple other things. But I love the car (otherwise in good condition per Service's meticulous exam. Surprise! The fellow who removed the battery found two bad cables attaching to it from below, replaced them, and my battery was fine. And the repair cost about 25% of the estimate! Whew!
Dean Blehert
Sep 17, 2020
1
I received a recall notice on my Prius - of course, that was no charge and the staff there is fast, efficient and I have no problems with the quality of their work. Mid afternoon they call me, say they noticed both lights above my licence plate were out .. would cost me $40 to replace. I told them HELL NO! watched a 90-second DIY video on YouTube, went to the local Auto Supply store and bought 2 bulbs for $7! Don't let them gauge you on stupid-easy fixes.
Robin D. Gelman
Sep 9, 2020
4
Everything was done well, especially the finance officer, however, it still takes way too long to buy a car. It shouldn't take the whole day! They have got to get faster and more efficient at this. And I knew exactly what car I wanted when I went in there!!
Ken
Sep 7, 2020
4
Once again thanks to Brian and the service team for Excellent follow-up service, they investigated and addressed a non typical issue after service. Their team tracked the issue to its source and were able to fix and verify, all while juggling a very busy service day. Best wishes for a great Labor Day!
Eric
Sep 4, 2020
5
I have been taking my RAV4 for Service Maintenance since 2017, and the Service Department at AutoNation Toyota in Leesburg has been top notch! On time, cortuous, and efficient...What else can you ask? And I never felt like they are pushing unnessessary repairs, suggestions have always been well documented & explained!
Jean-Michel Coughlin
Sep 1, 2020
1
After I had purchased the Car I had asked for my car to be detailed again, it was noted on the service fees as being done but it was clear that it hadn't been. The inside door handles were sticky, there was julls in the center consult as well as rubber earbuds from the previous owner. I waiting over 3 hours for this process to be completed and it still wasn't done correctly, or at all. (I was there at 10am and finally left at 4pm) Also, the Windshield wipers did not work at all, after asking those to be replaced before I bought the car, when I got home I noticed that they had not been replaced. The salesman was great and so was the finance person but the people working in the shop are doing a horrible job. I just bought a car and spend a tremendous amount of money the least they could do is not lie to me and clean the car like it's their job.
Emily
Aug 29, 2020
5
Extended hours make it easy to get an appointment. Always thorough and do a great job. Their service managers are seasoned professionals.
Emily Edmonds
Aug 26, 2020
2
Needed repair of the car's air conditioning. Over the next 6 days, while AutoNation held the car, service advisor Pete Covert was terrible at communicating with this customer (a customer who has bought three cars and leased a fourth from Leesburg AutoNation over the past 12 years). I had no idea what was going on unless I called in (Peter called me once - 4 days in). I had to make a call every day to AutoNation, twice leaving a voicemail on Peter's line (neither of which was returned). Every day the completion of the job was pushed out. When I elevated the issue to the woman (Lindsay) who answered the Service line on the 6th day, she asked me to give Peter one more hour, and if he didn't contact me, she told me to call her back (provided me with her direct line) and she would get a manager involved. He didn't, so I called, but the other woman that answered the Service line (Margie) said that Lindsay wanted to let me know that Peter would have the car done in 20 minutes. Finally, Peter called me, and told me it was done (nonchalantly, with no apologies or even an acknowledgment of the delayed service or his lack of communications; as if I had been waiting only an hour rather than almost a week). To his credit, when I asked for a discount due to how long I had to wait, he did apply one to the total bill. When I went to pick up the car, I had a little chat with the Service Manager who was on duty, who laughed and told me that my car is a legend now. When I asked what he meant, he told me that there were lots of problems with the repair, including ordering the wrong part and having to return it, adding to the time the car was in the shop. I would have much rather had Peter call me and tell me a mistake was made than to keep me in the dark and wondering what was going on.
Gary Tupaj
Aug 25, 2020
1
I hope if there is a way not to give a star. This dealership provides the worst service ever. It started when I first bought my car with them. They don't know how to deal with the customer to own their business. They make me bring a car more than one time to complete one service or actually to correct what they missed up in my car. Last time their staff opened my car's door very hard and hit it to create an obvious dent in the middle of the door. They fixed it for me of course but they didn't compensate me on what they did other than free service. They didn't even wash or clean from inside out after they finish fix and paint the door. I had to clean it myself there and sensitize it because of COVID-19.
A A
Aug 24, 2020
5
My wife and I have depended on Toyota /Auto Nation in Leesburg VA to take care of our vehicles for many years. They have never let us down. We have owned a variety of Toyota vehicles, the latest is a Prius V that we fell in love with and still love just as much three years later. We have never had a single thing go wrong with their service. In addition to the great service for the Prius V, we have great respect and enjoyment for the interactions we have had with the employees who make up the Leesburg family. In addition, the waiting area is great and the ability to just sit in a comfortable place where we can rest, read, or watch TV if we choose to stay with the Prius is a wonderful plus. I recommend this dealer to anyone who wants a fantastic vehicle, wonderful management and employees and the very best service! also, I want to mention Kristin Lewis-Smith, who has been our service adviser for years and is absolutely great at her job
Edward S. Lane
Aug 14, 2020
5
Great customer service! Very clean and friendly atmosphere. Don’t have to wait forever for your scheduled appointments, done in very timely manner.
Janet Colby
Aug 10, 2020
1
They don’t take VIP benefits from other dealers I leased my 2018 Camry from Sheehy Fredericksburg when I lived in Lake of the Woods Moved to Ashburn to live with my Son Took my leased Camry in for service and Inspection and I was charged for the inspection Never in all the years that I have leased Toyota’s has this happened when my lease is up in September 21 I probably will go back to Fredericksburg or another dealer
Bonnie Rowan
Aug 10, 2020
5
I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.
Chris G
Aug 3, 2020
5
Patrice Zunon-Kipre and the rest of the sales team did an outstanding job determining and meeting my needs for a new car! Thanks.
Gordon Leeuwrik
Aug 3, 2020
5
The entire process took a little longer than I would've liked, but the end results were well worth it. The process involved the dealership voluntarily getting the best deal possible. I'm really pleased and impressed with the dealership and its team.
Aaron Rorie Sr
Aug 1, 2020
5
I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with the sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. Again I appreciate the buying experience I had and hope to return in the future. Chris G.
Chris G.
Jul 28, 2020
1
Slow! Slow! Slow! Slow! Slow!
Sandra Foster Davis
Jul 22, 2020
1
Poor excuse for not fixing door rattle on brand new car. Was told the heat from the sun probably caused the rattle! Really? It's a brand new car; six months old. There should be no rattle in a new car. They were very busy and feel they didn't want take the effort to examine the inside of the door panel or window to see the cause. I was told to wait for a possible recall. It did not rattle when I bought it but it developed a rattle at higher speeds and is getting worse. Lame excuse in my opinion . Perhaps another dealer is the answer for future service and purchases.
Karen Showalter
Jul 13, 2020
5
Just wish Military vets could get a discount on repairs.
Otis Moses
Jul 10, 2020
5
thorough care, explanation of procedures done, future maintenance to be done
Robert Hirshfield
Jul 1, 2020
5
I’m very pleased with the service
Pedro Gutierrez
Jul 1, 2020
5
Took the vehicle In for Regular maintenance. Did a great job was ready within about an hour. Good place to deal with.
Kathy Athey
Jun 30, 2020
5
Routine service for 35K. Took care of emissions. Provided inspection and recommendations for an incident hitting a tire blow out.
thirsty2can
Jun 25, 2020
5
Great customer service ,people friendly and they accommodate all their customers professionally
Dreyfus Tuazon
Jun 23, 2020
5
Always get great service ! They are very accommodating if you need a rental.
Kat Brooks
Jun 19, 2020
5
It was a really quick and painless process. No haggling which was great
Todd Duchemin
Jun 18, 2020
5
Hands down the friendliest, most efficient car buying experience from start to finish. Thank you Patrice!
Melanie Robbins
Jun 3, 2020
5
Prompt, friendly, efficient service.
Donna L. Seeker
Jun 2, 2020
5
Early one morning, I discovered a nail had punctured my 5-month-old tire and I had a slow leak (down to about 10-15 PSI remaining). Desperate to find a shop that could repair the tire, I took it to Leesburg Toyota and threw myself on the mercy of the Service Manager. Despite many previously scheduled appointments, he was able to squeeze me into his jammed schedule and, less than two hours later, I drove away with a repaired tire. Thank you! You literally saved the day. I'll be back.
Evan Parrott
Jun 2, 2020
1
was misinformed about the technology on my RAV, will not work with my phone. supposed to be updated but isn't happening. will never buy from this dealership agsin.
Jeffrey West
May 13, 2020
5
Brian is an excellent service person who oversees the individual process
lvh
May 12, 2020
5
I bought a new Tacoma. Great truck, great deal and service
Thomas J. Rampulla
May 7, 2020
4
See Bryan for the best service...! Very thorough and keeps you informed on the progress of your repairs and service.
Tom OB
Apr 28, 2020
5
Great experience. Highly recommend it.
Shima Behnamian Andreassen
Apr 23, 2020
5
I did not have a reservation but came in just in case I needed some help. And help I did need! They replaced both axles and with this I could have had an unpleasant surprise while driving!
Suzanne Jones
Apr 6, 2020
4
Well done. Peter took good care of my vehicle and needed service.
Scott Koysh
Apr 4, 2020
5
Good buying experience. So less haggle. Also service experience is always good. Get call when repair is done. No pushy
Rajendra Sunkara
Mar 26, 2020
4
Customer service are fine as a team that?s why I like to go there. Cashier was informative but needs to improve to get better in smiling , was too serious. Might be because Corona Virus but I keep my distance.
Ysabel Guerrero
Mar 24, 2020
5
Bryan tate always gives me the best customer service
Jharline Rodriguez Chavez
Mar 17, 2020
2
I reached out to Toyota AutoNation Leesburg, Va to make an appointment for a tire alignment for my wife's 2007 Toyota Avalon. The appointment was slated for 13 Mar at 1730hrs. As I approached the appt time, I contacted their service department and asked if I could also include an oil change along with the tire alignment. The service person (Lisa) informed me that I did not have an appt. although I had zero doubt that an appt had been made. My wife sent me the appointment confirmation that she'd received via email, but the service person insisted I had no appt and went on to say "what do you want me to do" in an almost condescending tone. I left a message for the service manager expressing my concerns, but as of this posting still have not heard from him. I was finally transferred to a young lady who was very willing to assist and was willing to honor our appt. Unfortunately, I cannot remember her name, but my wife and I are grateful she stepped in to assist. It is concerning that the initial service person would not honor our email confirmation and denied ever speaking with me. We are happy that the work was ultimately completed, but hope this wont be the continued treatment moving forward.
Katrice Walker
Mar 16, 2020
3
Overall, the car buying process using the Costco Auto Program and AutoNation was great. The one thing that I am extremely unhappy about was that while AutoNation was trying to find the best rate they can for me (I did not end up financing with/through them), they or their affiliated lenders (a lot of them) all ran my credit, separately. I don't mind one, but FOUR different lenders ran my credit. This, I did not like at all.
Chuck
Mar 13, 2020
5
The service department people were friendly and helpful. My service advisor kept me informed every step of the way. Check out was also smooth and easy.
Elaine Maxon
Mar 12, 2020
5
Attentive and friendly staff. Service took just as long as it promised and it came with a free car wash.Very satisfied.
Bhaskar Mukherjee
Mar 6, 2020
5
Very professional and responsive and answered all my questions.
Patsy Wells
Mar 4, 2020
5
Having recently moved to Leesburg, my husband and I were very pleased with the service we received on our Lexus at Autonation.
Alice Morgan
Mar 4, 2020
5
Great customer service experience with Toyota Care. The agent at the dealership misspelled my name on my application, I called Toyota Care, and it was fixed instantly. 100% recommended. Autonation Toyota Leesburg is a great place to get your vehicle. Brand new vehicles come with a great deal of benefits and their used vehicles are always clean, with renewed parts and at a great price. Overall, the salesmen are very knowledgeable and always make great suggestions based on your needs. I started with a used vehicle, and bought three brand new vehicles down the line.
Severin Yao
Mar 2, 2020
1
Full disclosure, I was not the customer, my son was. He brought his car in to have the tires rotated. Simple enough. During the time the car was at the dealer, my sons roof rack was removed and replaced. I am assuming the removal was done to wash the car per a courtesy extended to customers, however, my son asked to NOT have the car washed. In the process of the R&R, paint damage occurred. The issue was brought to the attention of the Service Manager (Larry), but no resolution came from the attempts to resolve the error. Larry indicated video footage was available and would be reviewed "on Monday" (the service took place on a Friday, iirc). The claim was made that the video was not recording during my sons visit, so there is no proof the dealer damaged my sons car. Larry's handling of this situation was less than professional. I would not recommend this store simply by the attitude expressed by Larry. At a minimum, with the evidence for both my sons and the dealers position being minimal, I would have expected the minor service of tire rotation to offered as an olive branch of sorts, but instead we get a service manager contentiously stating "you are not my customer, our conversation is over ... " (and yes I have that recorded). Absolutely the worst display of customer service I have experienced. Was I perfect on the phone? ... likely not ... however, his job is to resolve -- not escalate.
Brent Spaulding
Feb 25, 2020
3
Not to the standards I'm use to at AutoNation. Scheduled an appoint for a 15K service on my 2019 Tundra a week in advance. Checked in and was told it should "take 1 1/2 hours tops" by the front desk gentleman. After 2 hours I asked if there was an issue with the truck because of the delay. He checked on the status and said the truck will be ready soon. A district manager had an all hands meetings and delayed the service. Poor planning on the manager's part if this was an accurate excuse. When my truck was completed after another ten minutes it had not been washed and the mechanics paper mat and seat cover were still in the truck. I understand this was a compliment service but I was frustrated with the level of service. I have use Leesburg Toyota since my first 4-Runner purchased in 2000.
James Nagy
Feb 23, 2020
5
The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation.
Tony Gavino
Feb 20, 2020
5
The sales associate Justin did a great job explaining everything clearly, we thank you for everything Auto Nation
Orlando Moreth Filho
Feb 18, 2020
4
Friendly place and good quality work, and front desk staff are sometimes helpful.
Maria Cruz
Feb 17, 2020
5
The visit was pleasant and the employees were friendly and helpful
Robert Ledford
Feb 11, 2020
1
If I had to do it over again I would not buy a car from Leesburg Auto Nation.
Nana Gallup Chroninger
Feb 7, 2020
4
Did the first scheduled routine service but car was not cleaned after service
Safwat Issa
Feb 6, 2020
1
$799 proc. fee inflexible
Ricky Schubert
Jan 30, 2020
5
As always , Bryan was at the top of his game. I go to home every time because I know I?ll be treated the right way.
Stephen Payne
Jan 29, 2020
4
Service was done in a timely manner, and was also washed A nice service Plus! Waiting room was comfortable, and supplied Coffee, Water.
Gary Foltz
Jan 29, 2020
5
Great experience! In and out pretty fast. Salesperson very helpful and really nice!
G Saam
Jan 28, 2020
5
Would recommend for service, but not new car purchase
Samuel Finz
Jan 27, 2020
5
Always good service . Very easy to make appointment. Clean.facilities
Louis Colucci
Jan 27, 2020
1
I have purchased several vehicles over the years from Leesburg Toyota. Brought friend to Leesburg Toyota on Monday Jan 20. She intended to purchase a new Toyota that day. The sales staff did not listen to our needs, on two occasions brought vehicles up to drive that we specifically said we were not interested in and when a sales manager became involved, he was rude and condescending. He was also not truthful.
Donna Cooper
Jan 27, 2020
5
Great service as always, I have been using this dealership since early 2000 and bought multiple time from the same dealership
Asif
Jan 27, 2020
5
To be fair my experience was mixed. I felt Nazir was a good salesman, not pushy. Jake in finance had great follow up and Scott in service was very helpful with some questions that I had. Bill however nearly killed the deal and made me want to walk out. Everything was going smoothly and had he stayed out of it, I would give them a 5star review. Bill is everything that people HATE about the car buying experience. High pressure, self serving and less than truthful conversations. If you don’t have to deal with Bill, you will be better off.
Mary-Lambert Rossi
Jan 11, 2020
5
Shaun Capps, service advisor, is the person to talk to when you visit AutoNation. He is very knowledgeable of his work and very helpful - will help you with your repair needs.
P S
Jan 11, 2020
5
Professional Service Adviser, service was performed in a timely manner, great facilities.
J Hankesz
Jan 3, 2020
5
a trusted, reputable dealership; courteous service center
Walter Parr
Jan 1, 2020
5
Customer service excellent. Wait time needs improvement.
Trevor Wright
Jan 1, 2020
5
I have dealt with this dealer since 1994 when it was Leesburg Toyota. They are almost always on time and perfect with maint & repairs. I mean about 3 exceptions in 25 years, including non-scheduled emergency repairs. No suspicious add-on repairs.
Stanley Ezrol
Dec 30, 2019
5
Auto Nation Leesburg is a great dealership. Very painless buying process and a service department that is second to none. I would highly recommend them.
Stanley Duda
Dec 30, 2019
5
Mr. Fazelyar was very polite and helpful in assisting us with buying a new RAV4 Hybrid. We enjoyed the experience.
Philip Deshong
Dec 30, 2019
1
Their car wash bent my license plate. The service manager then tried to sell me a plate cover. I?m never coming back here. I am disgusted
Derek Evry
Dec 27, 2019
5
The whole experience was seem less.Patrice is very knowledgeable about the vehicles.He is very friendly and very approachable.
Maria Laykish
Dec 25, 2019
5
Patrice is awesome. He reassured us, gave us a good price, and made our car purchase as painless as possible!
Tami Negri
Dec 21, 2019
5
Shaun Capps for your service needs best service advisor!!!!
Maggie Daines Capps
Dec 20, 2019
5
Shaun help me get everything I needed done would recommend him to anyone!
Naima Elmsaih
Dec 20, 2019
5
This was my first, complimentary (and factory required) service visit to the Leesburg, VA location. The staff was extremely courteous, attentive, informative and answered all of my questions. Time is valuable, and the service department completed everything in a very reasonable amount of time, while I waited. I would definitely recommend this dealership?s service department to a friend!
Lisa Payne
Dec 18, 2019
5
Peter made sure my service got started right away, at the appointed time, which was helpful, as I was waiting for the car. All was completed ahead of the time I was told, and I am very happy with the work.
Elizabeth Mckenzie
Dec 18, 2019
5
We were very happy with the experience of buying a new car.
Eleonora Viola
Dec 18, 2019
5
Very smooth and easy process from first contact to completion of the deal.
Brian F
Dec 17, 2019
5
This visit was for the annual service of my Avalon that was purchased from this dealer 8 years ago. This service visit was great. The service was quick and on time as promised.
Robert Mayson
Dec 13, 2019
5
All workers helping me buy a new car were very helpful in getting me the best price deal (including Trade-In of my 2012 Hyundai Elantra), please let the following workers know I appreciate it. It will make me want to buy/trade in again from them: Umar, Afroz, John, Louis and Jake. Thanks, RICH KRIS
Richard Kris
Dec 13, 2019
5
There for 10000 mile service! Service team is Superb! All the way in thru out
Musham Khan
Dec 13, 2019
5
The service was great and the repair $$$ was minimal! Thank you AutoNation!
Mary Anne Healy
Dec 12, 2019
5
My new car purchase and subsequent 5,000 mile checkup was a great experience. Bryan Dorsey always does a fantastic job with my service appointments. He also recommended Gene Winfree when I had to purchase a new vehicle due to an accident and Gene did a fantastic job of getting me the vehicle I wanted.
Elizabeth Stickman
Dec 12, 2019
1
I purchased a Corolla iM from here last year in January and my experience was pleasant. Much better than what I've read about other dealerships from various posts. This time around, it was a hassle that everyone wants to avoid. I contacted the dealership about a 2019 RAV4 and was put in contact with Nathan Burgette. I attempted to ask questions or express concerns for more details and tried calling him to see what the price would be for the Thanksgiving weekend. He did not answer the concerns and stopped replying completely. When I checked the website, at a later time, the vehicle was no longer available. He did not mention that to me. When I contacted the dealer for a new quote on a different car, I got Nathan Burgette again. I asked if I could speak to someone else, because I didn't appreciate his lack of help. He sent one word... "unsubscribe". It was completely unprofessional and uncalled for, since he didn't provide any help the first time around. It offsets my pleasant interaction last time and makes me think I got lucky last time.
Kevin White
Dec 8, 2019
5
We've been Leesburg Toyota customers for almost 20 years now. They've always been courteous and efficient and have given good value for the money.
Bill Cour
Dec 6, 2019
5
Friendly staff, and great service, been going there for 11 years.
Gary Foltz
Dec 6, 2019
5
Every time I bring my car to Toyota Auto Nation in Leesburg I have a good experience. I am well attended. Peter keeps me aware and updated about everything my car needs. The waiting area is comfortable enough to take advantage of my time.
Alfredo Hernandez
Dec 6, 2019
5
Very professional attentive corteus ,clean the employees are very respectful and helpful
Ada Patroni-diaz
Dec 6, 2019
5
They have provided excellent level of service and care for my vehicle.
Debbie Oaks
Dec 5, 2019
5
Wonderful service on a busy day. Removed my drivers mat showing me a danger to brake.
Gail Pean
Dec 4, 2019
5
Hassle free andQuick buying process. Great price with COSTCO discount.
Stephen Lubore
Dec 3, 2019
5
Team at Auto Nation gave me a square deal, stuck to their word on a late delivered car, and had provided for me an awesome customer experience. I would and will certainly look to them whenever a new car in again in my future.
Randy Cetti
Dec 3, 2019
5
Our experience at AutoNation was an altogether great one. The salesman who helped us was genuinely kind and very smart. ...A breath of fresh air. I felt sure that he truly was there "to help us". Everyone we dealt with there treated us with kindness... and not at all the fake, pressure filled type of behavior I had previously come to expect from car salesmen/salespeople. As I observed how the employees interacted with each other, it was very positive ~ in a *real* way. ...So refreshing. It's a relaxed atmosphere, while also being a place where the employees are totally "on their toes" doing their jobs ~ with both intelligence and the right kind of drive... The kind that is there for the customers' benefit... and not a drive to just run the customers over with a big smile in pursuit of their own personal benefit. These are not the stereotypical car sales people. We left there having bought exactly what we wanted at a good price. I definitely recommend AutoNation Toyota Leesburg.🙂
Rainy Weeks
Nov 30, 2019
5
We had an altogether positive, zero pressure experience at AutoNation Toyota Leesburg. Everyone we dealt with was kind and very smart. The salesman who helped us was a breath of fresh air. We left there having bought exactly what we wanted at a good price.
Laurel Wilson
Nov 30, 2019
5
Mohammed Salek was helpful and I would recommend him.
Daniela Smith
Nov 30, 2019
5
We have always had our Toyota?s serviced at Leesburg Toyota. The service manager, Admir, is the best.
James Brooks
Nov 28, 2019
5
Five star purchase experience. The sales team headed by Bill King, the COSTCO buying associate Bryant Tate and Jake Nelson Finance mgr were professional, responsive and easy to work with. We will be back for a second RAV4 SHORTLY!
Edward Brill
Nov 28, 2019
5
Great on time, short wait and truck was perfect. We
William Mcmullen
Nov 27, 2019
5
Samuel was our sales person and he did a very job in helping us buy a new Highlander. He was very attentive and not pushy.
John Budzynski
Nov 25, 2019
5
Customer Service was excellent. Problem with Navigation could not be replicated nor could the problem with the driver's side door locking while other 3 doors stay unlocked. (I will enter the garage only to find the driver's side door has locked and the others remained open).
Cheryl Monroe-medonich
Nov 24, 2019
2
Leesburg Toyota probably has the worse service department in the area. Having to wait for 4 hours to get multi-point inspection is way too long. Then going after service manager to finish paperwork despite car being ready outside. This was my first service after new purchase and free of charge so I guess there was no commission or money to be made.
Sherry Bashi
Nov 22, 2019
5
I had the most pleasant experience purchasing my new Toyota with AutoNation in Leesburg, VA. From no-haggle internet pricing, which you can compare immediately with other dealers, to appointments for test driving, and final purchase. They will explain the pricing with respect to all incentives from the manufacturer and dealer. They also give you good trade-in value, very comparable to online estimates. The best episode of this experience is with the two people I dealt with, Keon for sales, and Temor for paperwork. They have very pleasant personalities and will be honest with you as a buyer, with no forced sales. They explain everything to you and you can make intelligent decisions. I am looking forward to an equally satisfying experience with AutoNation during servicing of my new car.
George Aristorenas
Nov 22, 2019
5
Good Experience regarding showing the car, driving it and choose the color and operating the car.
Atef R Jacoub
Nov 22, 2019
5
Easy check in, quick turnaround, not that I was in a particular hurry, politer, friendly people.
Barbara Bearman
Nov 21, 2019
5
Had great experience Would definitely return Had a lot of inventory
David Aguilar
Nov 21, 2019
5
AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!
Robert Kim
Nov 20, 2019
5
AutoNation is one of the best dealerships in the area that I have been to. I have purchased two cars with them over the past two years. They give the best deals that no one else can even come close to. All their employees are extremely helpful, and make sure you get the vehicle that you want. Nazir Fazelyar is one of the sales associates who helped us, and he went above and beyond to help me and my wife when we needed to buy a new car. I highly recommend going to AutoNation for any car purchases. Best in the area! 10 out of 10!
Robert Kim
Nov 20, 2019
5
I keep coming back given the excellent customer servicer provided by Justin, the timeliness of the service, the comfortable waiting area, and the quality of mechanical inspections/adjustments.
Edward Higgins
Nov 19, 2019
5
My service consultant Morven was great! He explained the service my car needed, told me how long it would take, and the service was completed on time. The price was fair and I was able to wait in their very comfortable lounge. It was an excellent experience.
Linda Hayes
Nov 15, 2019
5
The service representative who helped me, Morven, was very professional, and courteous. He explained the service I needed and the cost up front. I waited in the lounge and was pleased that his time estimate was correct. I think the cost of the service was fair and the quality of the work was excellent. Love the free car wash!
Linda Hayes
Nov 15, 2019
3
It took about three hours for the service men to find that a stone had gotten caught in the strut. I?m glad it was an easy fix, but I don?t feel I should have had to wait there for three hours.
Nicholas Devlin
Nov 14, 2019
5
AutoNation Toyota Leesburg took great care of me and my car! Excellent service and very nice people. Thank you!!!
Pamela K Myers
Nov 13, 2019
1
I visited the dealer this past Monday 11/11/19 at 10 AM asked for service for an oil change, service attendant ask do you have apt I answered no, He pass me to a lady at end of counter she ignored me same as the first one that said he was too busy ?? there was only one person after me,,,??? At this point I walked to the right to talk to Service Manager that was busy with other client. so finally a fellow second to the last one next to service manager ask me what i needed for my car he was more professional than the two others. So it takes three contacts to get an oil change,this is really Bad service, I can't think if I have a major breakdown on my car I have to beg for service at the counter.
Luis Grez
Nov 12, 2019
5
Excellent service. Got my oil change done and state inspection.
Taukir Hussain
Nov 12, 2019
4
Everything went great with the exception of having no shuttle service on Saturday despite the fact I was told that would not be a problem the day of service. I was 10 min from the dealership and they did not offer to pick me up, I had to Uber to the dealership to pick up my truck.
Hector Villalobos
Nov 11, 2019
5
I purchased a new 2019 Highlander from AutoNation and Kevin Foley. This is the second vehicle purchased from AutoNation in the past two years. Kevin did a great job both times working with me to find the right vehicle at the right price and the process was quick and easy in comparison to other dealerships where I've purchased vehicles. I'll go back to AutoNation because of Kevin. Thanks.
William Hardtke
Nov 8, 2019
5
They listened to my requirement and worked within my budget. Ny sales rep., Keon Hunter was fabulous. In fact everyone I came into contact with at this dealership was friendly and professional. Highly recommend AutoNation.
Melody Taylor
Nov 7, 2019
5
I've bought my car Toyota Rav4 two years ago from AutoNation Toyota. every visit that I made was excellent & successful.
Shahla Khoja
Nov 6, 2019
5
Received excellent customer service during recent visit to dealership for repair diagnosis.
Todd Marut
Nov 5, 2019
5
Received a great service at the dealership. Everything was done in timely manner. Just perfect
Denis Dzaferagic
Nov 4, 2019
5
Bought my Tundra (2012) new and all the service has been done at AutoNation Toyota Leesburg, VA. The Service Manger/representative, Mr. Bryan Dorsey has always been OUTSTANDING as well as the service.
Pedro Cadenas, Jr.
Oct 30, 2019
5
I wanted a very specific RAV4 - and AutoNation Leesburg searched for exactly what I wanted and found it AND gave us a great deal on it , and on our trade in. Only shop at AutoNation - no reason to go anywhere else!
James Williams
Oct 29, 2019
5
My service advisor was Petet a person with professional manner and helpful,I really appreciate
Ati Bekele
Oct 18, 2019
5
I couldn't review in September because the wrong e-mail was in my account. It was corrected over the phone when I made my second appointment. It took awhile, but everything turned out great. I just wish I could get my undercoating done there.
Barbara McClellan
Oct 16, 2019
5
The service advisers, especially Kristin and Bryan are the best. They explain everything and take care of their customers. I give them the highest rating.
Doug Graney
Oct 15, 2019
5
My husband and I just bought a RAV4 Hybrid via Kevin at Leesburg AutoNation. Kevin was a great salesman to work with. He was very knowledgeable about the vehicle and the competition. He answered all our questions, demonstrated and taught us how to use all the bells and whistles in the car while encouraging us to return and get more lessons from him even after the sale. AutoNation gave us a fair price and we were able to drive the vehicle home that day.
Libby Devlin
Oct 9, 2019
5
My experience with Kristen at Toyota Service Dept is excellent every time! She’s professional, courteous and goes above and beyond her scope of work to make sure everything goes well from beginning to end when I bring my car for maintenance. She truly is an asset to Toyota! I will buy another car soon! My Mom also bought a car from Leesburg Toyota.
Hasina Safi Hafner
Oct 8, 2019
5
Long wait for services But comfortable seats
Lenora Hood Evers
Oct 2, 2019
2
Extremely long wait for anything! Brought my truck to just rotate tires at pre-booked appointment. Checked with service advisor one hour later - still not ready. Previously took my truck for oil changes and other services- same story... I audition, mechanic didn’t tie properly or damaged the oil plug on the oil pan - oil started leaking. I mean, how hard is to change the oil?! I will be looking for a different dealer:station
Vitaly Gorsky
Oct 2, 2019
5
Highly professional staff. Bryan Dorsey is exspectional and been my only rep 14 years.
Stokes Hill
Sep 27, 2019
5
My service writer was Peter Covert. He was very helpful and knowledgeable. Clearly explained what was to be done and gave me an estimate that was to my surprise higher than actual bill. I took my car in for several things including repair to my cabin fan. Turns out they did not need to repair my cabin fan, a plastic bag was found in the fan housing (which was making noise), so Peter reduced the charge since no repair was required. I was pleasantly surprised with his eagerness to explain what was done and even showed me pictures to clarify what was found.
Bryan Turman
Sep 24, 2019
5
Peter, my service manager and advisor, is friendly, professional and very knowledgable about my car which has been service by AutoNation for the past 20 years. He points out what repairs are needed now and what repairs can wait until my next appointment for maintenance service. They are superior in quality work.
Jeanne Sawka
Sep 19, 2019
5
All the sales associates are very friendly and knowledgeable. I was very comfortable talking to everybody there. Mr. Foley invited me and my daughter next day and explained everything what we wanted to know. Thank you.
Chong Ferguson
Sep 19, 2019
5
Mohammed and Patrice were very helpful throughout the process of buying my car. With their help and Costco’s I got a great car.
Richard Michael Leone
Sep 18, 2019
5
I have been a customer of Leesburg Auto Nation for 12 years now. I have leased three Rav4s from them and have always received excellent service.
Ruthie
Sep 18, 2019
2
Waiting for call back on issue no follow up what i expected
William Tabor
Sep 12, 2019
5
Went in to look at a new Highlander with a 2010 trade-in. They were very willing to negotiate and provide a good price on the new car with the Labor Sale going on, and, surprisingly, they also gave me a good value on my trade-in. I did not expect both. The sales associate and the sales manager (just there filling in on the weekend) were both very friendly and helpful and a pleasure to work with. This was easily the best purchase experience I've ever had (and I've purchased over a dozen vehicles of a variety of makes/models).
Joel Rariden
Sep 10, 2019
1
Technician clearly did not inspect the vehicle and “pencil whipped” the multi-point inspection form with obvious incorrect entries. Has me doubting whether the service work I paid for (but cannot see) was actually done.
Mark Dimitri
Sep 5, 2019
5
in and out in no time flat! Very courteous and professional ! Great first time experience. Very nice technitian and well trained. Good customer service!
Ruth McDonald
Sep 3, 2019
5
Nazir was awesome. There was no pressure and Jake was very professional. AutoNation made the car buying process very easy and comfortable. I highly recommend them.
Matt
Sep 3, 2019
5
I stopped in a month ago talking to a salesman about the safety features with the RAV4. No pressure and just informative. Last week he called back asking if I was considering buying. I said yes and he was going out of town and told me to use his associate. Friday I took a RAV4 LE test drive with the associate and we just talked about the safety features especially blind spot monitoring. The blind spot monitoring was an additional feature with the LE. When he was getting ready to write me up a price, the associate found my #1 color on a RAV4 LE at CASCOs display. So we used that car. We agreed on the price and since I was not trading a car in, I would be back the next day. When driving home the blind spot monitoring was not working. When I got home I checked the settings and realized that I purchased a car without the #1 safety feature I wanted!!! I called the salesman and he said to come back in. He could swap the car I just purchased for a car in a different color for a front wheel drive RAV4 LE vehicle that I preferred, or pay for my #1 color with all wheel drive. I decided to do that. The ten year sales veteran handled the change smoothly. And he threw in the upgraded floor mats too!
David W
Sep 2, 2019
5
Thank you Peter for processing the service on my Venza Toyota 2013. The estimated wait time was correct, the service was completed. The waiting room is very comfortable with coffee and snacks. We added a last minute item to the list and I drove away in my freshly washed car. Thank you Peter for your efficiency and competency in taking care of me. It is clear that I am satisfied with Auto Nation in Leesburg. D McDonald
Dorothy Mcdonald
Aug 29, 2019
5
I had an excellent buying experience! After being through a bad experience at another dealership, I found the same 4 runner at this dealership. I scheduled an appointment with Kevin, he met me in the parking lot with the truck when I arrived, no pressure to trade my current 4 runner, no mark up on the price, no pressure to use their financing. I didn’t feel like I was being taken advantage of or lied to. The whole process took an hour and half. I couldn’t be happier with my new truck or the experience I had there. Go see Kevin Foley!
Jessica Nielsen
Aug 28, 2019
4
Friendly and helpful people. I felt a little pressured to purchase. Nothing extreme. After all I was in a car dealership so you should expect a little pressure to buy. That's their job. I'm pleased with my purchase. It took longer than I expected but I guess that is the nature of the business.
Karlya Boone
Aug 27, 2019
5
Friendly and well-done service. Very satisfactory.
Marilyn Bos
Aug 26, 2019
5
Had my car serviced for oil change and routine updates yesterday. Justin was very helpful and kept me informed on how long it would take since I had to get back to work. Hopefully my car will be running well for thousand more miles.
Mary O
Aug 21, 2019
4
Sales rep. Was great. However, had to wait well over an hour for finance rep. because only one finance rep on duty. Not acceptable.
Jean Wagoner
Aug 21, 2019
5
I had a fantastic buying experience. I worked with Samuel Moore, and I can't recommend him enough. He was patient, anticipated my needs, and worked with me to find the car that checked every box on my long list of wants. He didn't push their financing on me or pressure me to trade my vehicle there. He was honest about what the best options for me would be, and I appreciate a salesperson who considers his customers rather than his own paycheck. I didn't walk into the dealership expecting that I would walk out the owner of a Toyota Camry, but that is what happened, and I couldn't be happier about it. If you are considering buying a Toyota, go to AutoNation Toyota of Leesburg and ask for Sam!
Veronica Murphy
Aug 20, 2019
5
They are great people , salesmen so honest and so friendly
Reza Kandi
Aug 17, 2019
5
Very professional and easy to work with
Jay Delozier
Aug 16, 2019
5
Kevin and Nathan are the best! Made my time there so pleasant. I'm so so happy with the car and the whole experience at AutoNation -- especially having Kevin and Nathan beside me.
Dana Sauer
Aug 14, 2019
5
Been going there since 2008 for service and it’s been consistently well done. Professionals doing thorough work.
Dan Shepherd
Aug 13, 2019
5
This is my 2nd Tacoma from this dealership. Every time it gets better. Spoke to sales man and the manager for the trade-In and the new Tacoma price. Car buying experience is fun again.
Gurdeep Singh
Aug 8, 2019
5
I was met by someone upon Arrival Service Advicer was very knowledgeable and exp service I need deliver at time promise thank peter
Derrick Urquhart
Aug 8, 2019
4
First walk in was not pleasurable. Working with new sales man I was told to sit in the chair and answer questions before I could test drive a car. It took about 30 minute before I could finally see and drive a car. Bill, the sales manager was polite and it may have been the new sales person that caused the delay issues. Upon returning the second time the sales manager Afroze was great and the salesman Patrice has been excellent. I would give them 5 stars. Aside from the walk in experience the only other negatives were the time it takes for the business manager to wrap up everything and get you out the door - about 2 hours. Although he was very professional and helpful. Also the time it takes to get extra protection accessories like side molding , PPF, etc and get it installed takes too long. It has been 2 weeks since I purchased the car and I still don't have everything installed.
Chain Ring Llc
Aug 5, 2019
1
worse car dealership i have ever dealt with. everytime a new issue. service is rude, cant cannot get the make of my car correct, service plan incorrect in system, and they charged me for prepaid services then refunded me only partial money!!! every-time is a nightmare!!! stay away from here!
Amber Lynn
Aug 2, 2019
5
Both sales and service are the best. Not only do they beat larger dealer's prices, but the sales people are great to work with. I'll go back to Bryant again for my next Toyota. I've always been pleased with the Service Dept. as well. They really look out for safety, and they give me confidence that they a real pros at what they do. Morven has been wonderful and so helpful to work with. The only thing that could improve is the people that answer the phones are sometimes short, as I'm sure it's very busy in there, but they need to be a little nicer to the callers (we are your customers). Once you are there, though, everyone is great. Highly recommend.
Terri Seiter Azie
Aug 1, 2019
5
I went there to get my oil change done and some recall work. I decided to wait for it and it really did not seem that long at all. The waiting room is large and comfortable and my service advisor kept me post on the progress and when my truck would be ready.
Constance Musolino
Jul 31, 2019
5
Completed the inspection on time and within the cost estimate they provided.
Brad
Jul 30, 2019
5
We drove over 3 hours each way to get the trim package and color I wanted without having to pay extra for a package I did not want to pay for. I made an appointment to complete the transaction but wanted to make sure we agreed on what the out-the-door cost would be. It took over a day of persistence to get the information from my salesperson and his manager and some of it was incorrect such as what line items are subject to tax. The salesperson only seemed interested in me keeping my appointment and not providing the information I needed to feel confident that I wasn't going to be surprised with any extra fees once I got there. We did not leave home until we had agreed on the out-the-door cost which was later than we needed to leave to arrive on time. Our salesperson contacted us several times on the way to ask our ETA and if we could somehow get there sooner. When we met with the finance manager, it was clear that there was a lack of communication between her and the salesperson. She wasn't informed that we were financing or that it was an out-of-state registration. Then as we were going through the paperwork, her out-the-door cost was higher than what I was expecting. When I showed her the breakdown that I had calculated and to which the salesperson agreed, she stated that what the salesperson provides is only an estimate. After explaining the painstaking effort I made with the salesperson, she adjusted the pricing to get it as close to the number I had agreed to. Bottom line is that the deal I got was still so much better than my local dealers that it was worth making the long trek. And I would buy from AutoNation again (except I'd work directly with the finance manager before driving over 3 hours)
John Zeiger
Jul 29, 2019
5
Service manager immediately met me at the service bay and logged me in for the required service. Service was completed earlier than estimated. I would come back for service again.
Gerald Zgonc
Jul 24, 2019
5
Scott MacLeod, service mgr, was fantastic. Tori(?) was great at getting my car in for service quickly. Price was exactly as Scott quoted and my car was actually done quicker than expected. Bravo!!!
Brian Brown
Jul 19, 2019
5
I loved the friendly atmosphere and the ease of dealing. The pricing negotiation was smooth and the sales people are very honest and helpful.
tasalana
Jul 17, 2019
1
Had a frustrating experience to purchase a used vehicle. Usually people complain because used car sales are relentless and call constantly. I have to say I had the exact opposite situation. I was interested in a car and did not receive one phone call, I had to keep calling for status. The process took about 3 weeks from when the car was posted on the website to when we purchased it. There were a number of delays in the mechanic and body shop but no one called to give an update. Even the day the car was available we found it back on the website - no phone call. Then the car purchase was painful, it took over 3 hours even though we were paying cash. To add insult to injury we called after the purchase to inquire about something and did not get a call back.
Allyson Osborne Daily
Jul 12, 2019
3
I spent 6 hours at this dealership after already having worked out the price beforehand. They were short staffed the day after a holiday which is a serious professional mistake. 2.5 of those hours were spent waiting in line to talk to finance. One would assume that a dealership would know when the busy times are and schedule their staff according. I ended up being extremely late to a family function because of this. The only reason why I still bought from here is because their salesman, Jorge, was a huge help to me.
John Gogal
Jul 8, 2019
5
Very helpful and friendly staff, with special thanks to Alfonso and Jake for sitting through a long day with me and getting me the perfect car!
Ryan Laudermilch
Jul 7, 2019
5
Service dept is very good. Staff very engaging, do all possible to listen to your needs and assist. Svc Adv Bryan D. is excellent. I would say staff are on par with ($$$$) BMW. Facilities are clean and comfortable.
PJH
Jul 7, 2019
1
My first mistake was buying a used BMW from a Toyota dealer. My second was bringing the BMW to the Toyota dealer 90 days after I purchased it, as they requested. So, I brought it in on April 2nd. When I left, they recommended I do not bring it to them, I bring it to a shop that specializes in BMW’s. Seemed like sound advice. The end of June, I brought it to a shop that specialized in European Cars. That’s when my trouble began. I should have been warned when the second shop couldn’t get the oil drain plug off. They said the last person who changed the oil (Leesburg Toyota) seems to have used the power drill to tighten the bolt. It took them a while, but they did eventually get it off. The problem occurred when they went to rotate the tires. The last people to touch any of the tires (Leesburg Toyota) used the same power drill at full torque on the tires as well. So, $1200 later the shop was finally able to drill the log nuts off the tires. Oh, by the way, the tire and rim protection I purchased covers road hazard. Not Toyota service department hazard. Over the past 8 years or so, I have purchased 4-5 cars from them, including a then brand new 2017 Highlander. None of my cars they will ever see again, and when it is time to purchase there are other Toyota dealers in the area. No more.
John Tett
Jul 6, 2019
5
Friendly, truly exceptional service. I’ll always come back to Auto Nation. Krystal was amazing!
Matt730
Jul 6, 2019
5
We were treated great as usual. This is the 7th vehicle we have bought from them
MickeyH
Jul 4, 2019
5
Had the best dealership service experience ever! The service rep, Bryan, was polite, cheerful (even at 6:30am) helpful, and answered all my questions. He made sure my vehicle was given top notch service. The manager, Larry, was friendly and interested in my service experience. The courtesy shuttle was efficient, safe, polite, and friendly. I spoke with Linda to book my appointment and she was knowledgable and professional. I have not gone to a dealer for service in a LONG time but recently started working near AutoNation and decided to give them a try. They went above and beyond my expectations. My only regret is that I didn’t buy my vehicle from them! You can tell a lot about a place by their service. Well Done Bryan and team AutoNation!!
Amy Llewellyn
Jul 3, 2019
1
I was at Autonation 5 times to purchase a used car. Three of the times were not good experiences. Kept waiting one hour once and one and a half hours on another occassion when I had an appointment for a specific time. They lost my license plates the last visit which was ridiculous. If you want to be treated even marginally well don?t go to Autonation Leesburg until they decide the customer does matter.
Tresa Krukowski
Jul 3, 2019
5
Friendly staff. Accommodated me without an appointment on a busy Saturday. Gave me suggestions for additional services but did not pressure. Repeat customer.
Debbi Stachura Nichols
Jul 1, 2019
5
I was looking for a particular car and Auto Nation had exactly what I was looking for at a great price!!! I highly recommend using them for your next car purchase!!
Adrienne O''Toole
Jul 1, 2019
1
We requested for some information about the required maintenance , someone named Krystal was showing so much of an attitude. She was not at all helpful. Very dissappointed . Will never go back here.
Sri
Jun 29, 2019
5
Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !
Yun
Jun 28, 2019
5
Glad we drove from Germantown to Leesburg. We went to look at a used SUV posted on their website and found out that we could purchase a new one for about the same $$$. Plenty of RAV 4s to choose from. Saw just the one we wanted ! Salesman Nazir knew his product, great advisor. Temor in finance worked some magic. Bill (big dog) made it all happen and we could not be happier. Thank you ALL so much. Driving back to Germantown was wonderful in our new RAV 4 !
Yun
Jun 26, 2019
4
The appointment was for a scheduled service and it was performed promptly and correctly. I was having an electrical problem and it was due to an inherent problem with the system and not fixable. The rep explained the situation and a workaround.
William Chantry
Jun 11, 2019
5
Quick 15K service - in and out. Staff was very friendly as usual. They are always helpful.
Walter Seiberling
Jun 10, 2019
3
It took extremely long to for my service, 1:30 minutes for just an inspection and tire rotation... Everyone has off days so we will see the next visit.
dpspence
Jun 6, 2019
5
Service is great everyone is helpful
Xiomara Campos
May 29, 2019
5
Personable Team
Mettrich
May 27, 2019
5
I have purchased car from autonation Leesburg. Process was smooth and clear .thanks Mohammed salek and team.
Dheeraj Kumar Reddy Kancherla
May 27, 2019
5
We began the search for a Hybrid Rav4 Limited in early February. Quickly found out the Ravs with the two packages we wanted were few and far between. Limited tech and limited weather. After contacting around 7 dealers I got in contact with Autonation Leesburg. The other dealers either had none that we wanted, or refused to negotiate the price and offered a very low trade in value. A salesman, Patrice Zunon-Kipre, suggested that I come in and put a deposit on one that was arriving soon, to secure the car. After emails, etc, we went to one dealer, no sale, lousy experience, we drove to Leesburg, sending Patrice Zunon-Kipre a email that we were on our way. Patrice Zunon-Kipre was wonderful, he made a appointment to meet us as we drove down, we walked in, he showed us the documents on a arriving soon Rav4, limited with the two limited packages we desired. 1 1/2 hours later the deal was done, we had a Rav4 on deposit. Got a great trade in for our car, a discount off MSRP. We left the dealer feeling good about the purchase, no haggling, good price, pleasant salesman and sales manager. Our car arrived it was as wonderful as it appeared on paper. We drove away with the car about one hour after we arrived to pick it up. I HIGHLY recommend this dealership to anybody buying a car.
Chris Cannon
May 22, 2019
5
above excellent customer service from Mr. Nazir Fazelyar .
Fatima Elkalibe
May 21, 2019
1
I brought my car in for a recall notice. They said it would take 1 to 2 hours. Well, after 3 hours, they emailed me asking to buy my car from me, unsolicited of course. After 4 hours, I called about my car and was put on hold for ten minutes before they finally said, "Oh, it's done." Then, on my way to pick up the car, I received an email saying my car was done. They really wasted my time, didn't seem to care that they did, and were trying to buy my car.
Brandon Powell
May 21, 2019
5
Appreciated the paper mats and plastic seat cover used prior the service
Derrick
May 21, 2019
5
Jose Angel Arana Made the experience good! The process was fast and it didn?t take long.
Chris Rios
May 20, 2019
5
Everyone was so helpful and provided great service. Gene Winfree is really great and has always been a big help when ever I come to the dealership
Nailah P
May 16, 2019
5
Bryant Tate made the car-buying process simple and smooth. Love my new wheels.
Laura Stassi
May 13, 2019
1
This has to be the worst dealership and car buying experience of my life. I went in pre-approved for a loan, had a price locked in through my insurance company's car buyer service and should have been able to simply; test drive, sign and drive. I have used the service 3 times previously with other dealerships and was in and out in under an hour. NOT with this place. It took nearly 3 hours to get through all their BS. They had a 90 day or 4000 mile warranty listed online and in the email the sales manager sent me. When I asked about it, I was told it was an error and they would not honor it. The sales manager was rude and not helpful at all. Next, they send out the finance gal and she tried to get me to sign a loan application. I refused and she tried to feed me some bull about Homeland Security. I quickly informed her I used to work for HLS and they don't care if I buy a car or not. She kept asking about my loan and I told her it is none of her business. When we went in to sign the paperwork, this same woman insisted on calling my insurance company to find out if I got coverage on the vehicle. She called and tried to get me to give her my pin to my account. When I refused she slammed down the phone. I informed my salesman, who was excellent, that I was going to contact the State Attorney's General office of consumer affairs to report their shady business. He went and got the GM. The GM listened to my complaint and honored the warranty, "in house." If I hadn't gotten such a great price on a wonderful Highlander, I would have been out as soon as they refused to honor the advertised warranty. I will NEVER go to this shady dealership again.
Mike
May 13, 2019
5
I appreciated seeing the inventory ahead of time on line and locking in a good price on the vehicle that most interested me. There was enough variety to find the style and color I was hoping for. An AutoNation sales person then thoughtfully manages the process, setting up an appointment, prepping the car for a test drive, and explaining features and services. Everyone there was friendly and alert to customers? needs. The showroom is attractive, comfortable, well maintained. Our salesman Sneldy Josselyn was a perfect fit for us. He was on time and completely available. He has a pleasant friendly manner and the ability to understand my needs and requirements. He cheerfully took time answering all my questions which bounced from one topic to another. I brought friends along and Mr Josselyn helpfully included them, addressing their questions and generally having a very pleasant and informative conversation. He made me feel at ease during the test drive which is important. Ms. Stansbury was the financial representative and she was also thorough and friendly, also well informed and responsive to my questions and preferences. All in all a professionally run business with capable friendly staff and a good selection of vehicles.
Susan Glick
May 9, 2019
5
I was impressed by the fact that the service department was expecting me, and knew what I was there for before I even said anything.
Tatsuya Oyama
May 6, 2019
5
This is the 2nd car I've purchased from AutoNation Toyota Leesburg. I've been to other dealerships where the sales rep is pushy or where you feel they're not giving you the best price - and I've walked out. My experience at AutoNation both times was easy and pleasant. Nice people, no pressure. My experience with their service department has been top notch as well. Everyone seems to go above and beyond to be of service.
J. Rogers
May 2, 2019
5
buen customer service y rapidez
Sergio Cornejo
Apr 30, 2019
5
Samuel was very knowledgeable and helped me get the car quickly.
Rafael Pizzirani
Apr 15, 2019
5
Our Sales Rep Kevin was so helpful and polite. Made selecting a car a truly easy experience for my husband and I
Ruth McDonald
Apr 12, 2019
5
The whole process was very smooth and painless. Each Department was very professional and efficient.
Ray Halleran
Apr 11, 2019
5
Overall, my experience with Leesburg Toyota was positive. I initially met with Patrice Zunon-Kipre and two days later closed the deal with Kevin Foley. Both salesmen were professional and well informed. The only less than positive aspect of this purchase experience was my exchange with the finance manager. To be clear it was not her personally but rather the approach to which I take exception. In fact I almost walked out. I purchased a Toyota (my second) largely owing to the reliability of the brand. And yet, in an aggressive effort to push buyers into purchasing service protection plans the finance manager effectively undermines the credibility of the salesmen and the reliability of the vehicle. She made a point to warn me of the possibility of expensive repairs "especially with a hybrid." In any event it was the salesman, Mr. Foley who was able to reassure me to complete the purchase. For what its worth I strongly encouraged you reconsider this high pressure approach.
Jacqueline Cleland
Apr 8, 2019
5
I had a very pleasant experience while purchasing a tacoma. Mr.Tate was professional and helpful during this process. I left the dealership feeling very pleased with my purchase and recommend others to purchase their Toyota at AutoNation. Sincerely, David Wolk
Aimee Mann
Apr 7, 2019
5
The people in this dealership were outstanding. Particularly Bryant Tate and John Andreyko. Thank you for having such wonderful employees.
Bonita Rowell
Apr 2, 2019
5
They give the lowest price. They take good care of customers.
Sam Dinh
Mar 29, 2019
4
First of all I tried to make my appointment for oil change by phone and nobody answered on service department I tried 6 times then I finally made my appointment on the website the day of my appointment I get my oil change and I asked to get my tires rotated the service the customer service person did everything right but the mechanics didn?t rotate my tires and I got charged 30$ for it I?m really disappointed for this matter because this shouldn?t happen to any customer in a famous dealer like Toyota.
Martin Fuentes Arbaiza
Mar 28, 2019
5
Sneldy was a great sales person- very personable, knowledgeable and clearly cares about his job. I bought a car a few days ago and he made the process as seamless as possible. I never felt pressured which tends to happen when car shopping The financing process was fairly fast and Jake was great at explaining things to me. Both gentlemen were a pleasure to work with and glad I choose to come to Autonation.
VN
Mar 27, 2019
4
This is a nice place, I'm not local drove there for a good deal and thats what i got. Had money in hand and everything was quick and smooth. Only critique is the detailing of the vehicle could have been better.
Benjamin Taylor
Mar 19, 2019
1
Most confusing online maintenance service scheduling I’ve ever tried to navigate. Gave up in disgust.
Stephen Hood
Mar 17, 2019
5
AutoNation Toyota of Leesburg is an excellent dealership and service organization. The service advisors are well-equipped and informed to assist customers, the technicians are expert and efficient , the customer waiting area is large and well-appointed and the atmosphere is friendly and professional.
Michael Fox
Mar 12, 2019
3
Whatever described in cars.com was totally wrong when i came to the dealership that means the price i looked at cars.com was totally different when i came to dealership. Its fool or hoax. I wont believe this website again.
Marlon Lobaton
Mar 11, 2019
5
The AutoNation staff were very friendly and helpful. They went out of their way to keep me up-to-date on my car's repair.
David Wheatley
Mar 10, 2019
5
Very attentive staff in pleasant surroundings. Finished before predicted time.
Jeanne Smith
Mar 6, 2019
5
Very satisfied of buying vehicle at that dealer ship,Also want to say thankful words to Kevin Foley who spend with us a whole day,and at the end makes us happy with the brand new Toyota Camry Hybrid.
Zarina Zakirova
Mar 5, 2019
5
One of the nicest shops I’ve ever been to . Just purchased a used Porsche Cayman S . Thanks to Brian Tate and William King for making a dream come true .
Hugh Davis
Feb 28, 2019
5
I did not expect to drive off with a brand new car. I was involved in a car accident and my car was totaled. I went to ask about promotions so I could save up. The accident was not my fault and they valued my car lower then what I owed. I was so upset. Thank goodness for Nate and the financing team. They literally felt so bad and low key worked hard to see how they could help me drive off with a brand new car. Nate suprised me and with the help of financial department I was able to buy a brand new car. Same model I had just the 2019 Scion Yaris. The customer service provided they went above and beyond. So thankful.
Natalie Farfan
Feb 28, 2019
1
worst service quality. Would not recommend to anyone.
Munkhuu Saikh
Feb 24, 2019
1
I had my car recalled for engine valve spring on my 2013 frs. After picking it up, i had massive exhaust leak and engine oil leak. You can see a trail of oil after i drive by. Super low quality service Would not recommend to anyone. 1. To schedule the service, it took me over 5 phone calls and 3 weeks to schedule, i was told i would get a return call and it would never happen, so I had to keep calling to schedule service. But the quality of service that was done on my car was far worse. 2. Finally brought my car in for service, the drop off process was smooth. After 3 days I picked it up and started my car and I knew something was wrong. It sounded like a loud tractor, sounded like my whole exhaust was cut off. So I immediately returned and talked to my service advisor, he took me back to the shop to take a look at under the car. When the car was on the lifts, I saw the bottom of my car covered in engine oil, and oil dripping from the front tray. Took off the tray and half of the exhaust gasket is literally sticking out of the exhaust pipe, had a massive exhaust leak because of it. I literally had to point it out because the technician couldn't figure out where the noise was coming from. Also, the gasket was the old gasket because they didnt have a new one, so they reused the old rusty gasket. The recall was a major one because the engine has to be pulled out of the car and opened up. I have 0 trust in the quality of service because they missed such obvious leak. And the source of the oil leak was never found. I now think the engine will not last much longer because of the service quality at Auto Nation Toyota in Leesburg, va.
MJ saikhanchimeg
Feb 24, 2019
5
Had my Toyota inspected. In and out in less than an hour. Very satisfied.
Bruce Bucklin
Feb 22, 2019
3
Although I'm very pleased with my new vehicle as well as the service that Ash was able to provide, the entire process was very slow. It took 5 hours to complete even though it took me only 20 minutes to make my selection. Much too long with too many trips on Ash's part to the desk with all of the White Shirt boys. Kay (the financial gal) was very efficient. Put her in charge of streamlining the back and forth and I bet the next sale can get through the process in one or two hours.
Eugene Karr
Feb 22, 2019
5
I used to go to other dealers for service, but I found a new location for my service needs. The service manager, Peter Covert was great and I'll be returning again.
Chang Park
Feb 22, 2019
5
I had a wonderful experience with Kevin Foley on buying my new Toyota. He was patient with me even when it was snowing outside after I wanted to look at several cars and options. It was exceptional customer service and I will recommend him to my friends, family, and coworkers!
Katerina Damalas
Feb 1, 2019
5
Standard 15000 mile service timely, car cleaned, great ourteous service by Bryan. A delight to come here. Terrific waiting room.
Gary Lloyd
Jan 29, 2019
5
Very happy with the service.
John Fanning
Jan 25, 2019
5
From the get go, we had outstanding customer service. We got an immediate response to our initial email and within 24 hours we were driving home in our nearly new car. Mohammed was the ultimate sales professional!
Cindy Eisenberg Bernstein
Jan 24, 2019
5
From the get go, we had exceptional customer service. Immediate response to initial on line inquiry and within 24 hours, we were driving off in our new vehicle.
Cindy Bernstein
Jan 23, 2019
5
Kevin Foley at AutoNation Toyota was a ton of help when looking for a specific pickup truck, and we ended up finding the perfect one! Process was easy and the truck was inspected by experts before they handed over the keys.
Sawyer Jones
Jan 13, 2019
5
It is ok. Just use this place for Service of my Prius. Nothing extra ordinary about it. Last time I came for service they recommended brake pads replacement, even though I never needed that. Do not even wash the car as a courtesy. I only come here because it is near to my residence. Otherwise I would never come here. Salesperson do not even know what they are selling. No product knowledge at all. Just push sales without knowing what customer wants. Limited inventory. Wanted a Prius C,was given test drive of a Corolla Hatchback. Pathetic.
Mohammad Sumair Gardezi
Jan 10, 2019
5
No pressure to buy from them. No hassles, friendly environment and honesty, something you don't find that easy.
George Talledo
Jan 10, 2019
5
great dealer to buy and get the service by this dealer
Manh Tran
Jan 9, 2019
4
Our experience with Mr. Mohammed Salek (Sales Associate) was excellent. If in the future we have to buy a new/used car we will look for his help. The only reason we did not mark 5 starts in the Buying Process is that we had about 4 hours delay to settle the bill, even though we paid in cash. We suggest that you improve this area of the business with more trained, efficient and friendly personal.
Carlos Moreno
Jan 9, 2019
5
My sales person was instrumental in setting me up for this car great Value for the dollar
Dougeb1
Jan 8, 2019
5
great service.
Alexander
Jan 4, 2019
5
I had a positive experience with AutoNation in Leesburg. I was assisted by Mr. Takla (Mark) and Ms. Stansbury and they were both very knowledgeable and straightforward with their answers to questions. Mr. Takla in particular made the experience more personable and I appreciated his manner as a first-time buyer.
Ruth
Dec 24, 2018
5
Mohammed was great finance department not so great when working with our credit union.
Brenda Lee Best
Dec 19, 2018
5
Great dealership good quality products great salesman and great buying process support.
Gordon Leeuwrik
Dec 18, 2018
1
If I could give this dealership no stars, I would. I brought my 2013 RAV4 in for service( the torque converter extended recall.) Scheduling the service appeared to be easy, with online booking. However, less than 12 hours before the initial appointment was scheduled I received a phone call stating that they couldn’t complete this repair on a Saturday. I rescheduled for last Tuesday. I had an appointment, listed the confirmation on the envelope. The appointment was scheduled for 815 am, but I decided to drop it off the night before. At 11 am, I was phoned by the advisor, Murray. He informed me that they had to drive the car to verify the car had the issue. At 1 pm, I got a call from the dealership offering to purchase my car, I said, no, I live that car and found it weird that they would call to buy the car before they even fixed it. At 4 pm, after I had phoned Murray two times, he called me back. They had to “order” the parts, and it was going to take 3-4 days to complete. He asked me if I could bring the car the following week, I said no because I had an appointment. I asked if a rental was available, and it was not. I made the decision to leave the service manager Frank a message. He told me he was going to make it right, and I naively believed him. Fast forward to Friday, and I got a call about an oil change and air filters, and was told that would run me $290. After I declined that, the car which has less than 60k miles on it was allegedly leaking water from the water pump and they could fix it for the bargain price if $1075. I declined and called a local non Toyota dealership and they quoted me $575. I was sent photos of my car, with the transmission off of it. They said it would be ready by the end of the day. I had to text Murray to find out what the deal was. At 6 pm I was told my car was ready for pick up. I picked it up at 8 am Saturday am. 15 minutes later, I returned the car to the dealer. Why? Now it was knocking and humming. I said, the car is most definitely not fixed. Today is Monday, and their new story is that the wheel bearing and sway bars need replacement. I put a call into to GM (Mike) and he immediately called me back and assured me he would get to the bottom of it, but it probably wouldn’t be until later in the afternoon. At 4 pm he called me to explain to me what the situation was. He allegedly talked to his master mechanic and this master assured Mike that he didn’t touch this part of my car. The repair is a major transmission repair and involves removing the engine and touching the wheel bearing, and sway bars. So now I have a car which worked perfectly fine that is broken thanks to the great master mechanics at Auto Nation.
FormerLoyalToyotaCustomer
Dec 18, 2018
5
Wonderful place to take your car for service!! Everyone is super nice. All the service writers and mechanics really care about their customers and it shows
Al
Dec 17, 2018
5
Just a routine 60K scheduled maintenance, but the team treated us with great courtesy and efficiency. They even found some ways to save us a few bucks.
Mike Rohrback
Dec 16, 2018
5
Great team work, Bryan Dorsey in service and Wade the mechanic are the best to work with. Great job and customers service.
Jorge Gonzalez
Dec 16, 2018
5
Very helpful, friendly staff. No price haggling and good value for the money. Good experience.
Martha Watson
Dec 15, 2018
5
Myself and my husband found the sales process very informative and stress free with salesman Mohammad Salek. There was no pressure and we both would recommend him.
Kathleen Langan
Dec 14, 2018
5
I waited at Toyota AutoNation Leesburg while my advisor and the team performed the 10K mile Maintenance. The seating, free coffee and water in a pristine clean environment are all very nice. Free WiFi is provided and televisions are available if one’s interested. I didn’t have very long to enjoy all of this as AutoNation completed the servicing on my Toyota Highlander in just a little over an hour. Very pleased!
R. David Henze-gongola
Dec 13, 2018
1
Purchased my new car in Aug. Great experience. Just Ran over a nail and needed a new tire. They wanted $245 including balance. VA tire and auto $174 including balance for same tire!
Lori Kligfeld Labell
Dec 11, 2018
5
Purchased a car November 10 and drove it after dark for the first time on the 13. I discovered my overhead lights were not working and called Bryan (who sold me the car) the next day. I have Wednesday’s off so he said to bring it in and they would take care of it since it should have been found during inspection. When I arrived at the Service Department, it turns out the appointment was never made and I was forced to reschedule. I had plans to visit family for Thanksgiving so I made the appointment for the Wednesday following my return. The interior light needs to be completely replaced and, because of the time that has passed, I am responsible for the charges. They offered a discount but if my original appointment had been entered in the computer, it would have been a different story. I love the car and have zero issues on how I was treated during the sale, but I’m a firm believer in keeping your word. I hope the couple hundred bucks they saved was worth it.
Susan Bryan Donohoe
Dec 10, 2018
5
Nathan Burgette, Sales Associate was excellent. The entire experience of buying a new car was above our expectations.
ROSEMARY M DOUGHERTY
Dec 10, 2018
4
Trade-In process was not what we expected. It wasn’t transparent about what they were doing, and when we ran out to the car to get our insurance card they advised us they drove the car around the lot and had moved it. Not an issue, just would’ve been nice to know they were going to take our car for a drive. Trade in value offered was lower than KBB value for trade in. That was a bit of a joke, however, it’s to be expected these days. Still not enjoyable. We came to look at a brand new 2019 4Runner trd pro. We were given the opportunity to take it for a drive in the lot to keep the miles low. Due to the new shocks on this year, it made it harder to really understand if it was worth opting for the more expensive 2019 or getting a 2018. This experience could be better considering the Fox shocks package on the new. The all weather mats inside were for a Lexus, not a 4Runner or a trd pro. The manager seemed to scoff a bit when I asked if they could get us the 4Runner all weather mats that belong with the package, considering it was an extra $100+ upgrade added to the price. I was told some story about how they’re made in the same factory as the Lexus, blah blah blah and had to really persist that if I was going to pay the upgrade charge on MSRP, I wanted the official mats for my make/model, not a Lexus. Finally got them thanks to our salesman continuing to ask for us. The buying process was pretty straight forward, it just took forever and could have been streamlined to be far more efficient for the buyer, and the staff. Our salesman was very nice and was very accommodating of our 9month old who was not approving of our intentions to be at a dealership instead of his play area. :) Due to the weekend hours, I was not able to call my credit union for finance. I opted to sign what they offered with the expectation that I had a week to gain my own financing or default to their offer. This was a nice option and would have allowed me to contact my credit union Monday. However, once in the finance office we were told it only saved a couple hundred dollars in interest, so no sense trying to get our own financing and taking a week to close. So the added pressure of closing then vs in a week was an obvious one. It did make me feel a little under valued as a paying customer to know my perception of saving a few hundred vs his perception of a few hundred was no where near the same. Typical finance guy, but could leave some room for improvement there. We did really like the add on options for maintenance, warranty, etc and thought it was a nice added value for the purchase we were making. Upon purchase, our salesman offered to take pictures for us next to our nice brand new 4Runner with 5 miles! It was very nice that he stayed late until we completed finance steps and walked us out to the car. A few weeks later we called up our salesman since we were in the area and he ran our 4Runner through a free quick car wash and tire shine. That was a nice perk and really showed customer service above and beyond.
Jennifer Davis
Dec 1, 2018
5
I'm very happy with the service received. Also, Justin my service adviser was excellent.
Edward Fife
Nov 16, 2018
5
From the start, there was careful attention to finding the exact car we wanted. No pressure, just friendliness and willingness to make us a satisfied customer.
deemp2468
Nov 15, 2018
1
Came in to ask about a specific vehicle we saw on their website. Asked a manager about it. Since it wasn’t at this location, they wanted us to look at another car which is four years older with more miles on it. Basically pushed me off onto a sales person without a second glance, without bothering to tell me where the car I wanted to see is located.
Kim Russo
Nov 12, 2018
5
Excellent customer service and they go above and beyond in getting the job done. Thank you guys!
Psdorsett
Nov 12, 2018
5
Perfect - All staff, specially Sales- Mr Mohammed Salek
Musham Khan
Nov 5, 2018
5
Had the best experience today with Sales Manager Louis Lucas who saved the day when our Sienna wouldn’t start and our family with two sleeping babies was stuck! Mr. Lucas drove to our location (on a late Sunday afternoon when the service dept was closed) and found the simple (but odd) solution to the problem. He wouldn’t let us pay him. A true gentleman. Didn’t even wake the kids! Very thankful for people like Mr. Lucas in our community. Thanks @autonationtoyotaleesburg
JJ Beets
Nov 4, 2018
5
Pleasnat experience. Knowlrdgeable and helpful sales person.
Taukir Hussain
Nov 4, 2018
1
No one greeted me when I pulled into the Service Bay. The Service Advisor was not at all knowledgeable when I asked about recommendations for new tires. Also explained a problem with the door locks and advisor did not seem interested and did not look at the car to see the problem. Asked to speak to the manager and was told he was busy and not available. I left the dealership and went to Goodyear for brakes and tires. Wow, I have been getting our cars serviced here for over 25 years and I have never been treated like this. Big disappointment, avoid this dealership for service.
Brian Buckholz
Nov 2, 2018
5
Brian was the best salesman I have ever purchased a car from. Very knowledgeable and helpful. Highly recommend.
Kathy Cross Athey
Oct 15, 2018
5
Highly recommend! Service was quick and great staff. Craig was extremely helpful and polite.
Ally Blaine
Oct 11, 2018
5
Timely service and courteous staff. My service manager Craig applied a coupon at checkout for a discount towards the entire service which was nice. Nice waiting area as well.
Ali Khan
Oct 8, 2018
5
I am happy with both service and customer care- and really like walking around the showroom by myself to just look !!!
Tom Fitzsimmons
Oct 5, 2018
1
I took my 2017 highlander in due to water INSIDE the vehicle. after almost 3 hours of waiting I was told they couldn't find a problem and it must be my fault. now how this can be my fault is beyond me. The water was mostly in the back of the car and I really think it is the panoramic sunroof. I was told on the phone that if initial inspection couldn't find anything then a water leak specialist would be scheduled to look further into my car. when my advisor told me nothing was found I asked when to bring it back for the water leak specialist to look at it. I was then told that they will only do that if the car leaks again! I have leather seats that are damp and visible water in the back (stupid me dried it before I brought the car in cause I was concerned of mold) my service advisor at my request touched my back when I came in so he would know it was damp. Basically I was told maybe I left the roof open (doubtful since the car tells you if it is open and the automatic cover was closed) so I wasted almost 3 hours for no resolution. I honestly think that either the drain tubes were clogged had they resolved it or they didn't look far enough because I had also mentioned I wanted the car detailed inside to get all moisture removed from inside to not mold (I was told to leave windows open as much as possible to resolve the mositure... i NEVER leave my car windows down or unlocked...is Autonation going to replace the car if something happened? doubtful since they dont care about water in my car) Now I want to be clear my service advisor was VERY nice and even noticed my car was due for service next month and went ahead and did that so I dont have to come back... I just believe that for the water problem it should be explored further but unless it happens again I guess they do nothing..
Debbie Hedger
Oct 4, 2018
5
Service is usually very quick. The online service reservation process works well.
Robert Borghese
Sep 26, 2018
5
ABS, A Trac, Trac control lights on intermittent. Tech found bad stop switch, replaced - problem gone! Good quick repair!
Coolhand
Sep 18, 2018
5
Convenient location, ease of making an appointment, my advisor Kristen was very helpful.
Lorraine Genovese-Ambrose
Sep 14, 2018
5
This was a great experience for me!! Thank you
Cheryl Basil Holland
Sep 13, 2018
1
AutoNation Toyota Leesburg & AutoNation has a #DrivePink campaign in September not in October (Breast cancer awareness month) but in September (childhood cancer awareness month)! Someone should have told them that In September we Go Gold for our children! We go gold for all the kids who have ever been diagnosed with cancer. Kids Get Cancer Too !!! Go Gold before you go Pink!!! Things like this somedays pushes me over the edge & makes me want to scream but according to Chris I can’t be a ticking bomb in public 😂 I know that the poor sales guy who is trying to make a living doesn’t have a clue what childhood cancer means or has done to our family and thousand of other families. I just think we as a society need to stop being so ignorant and admit that Kids Get Cancer Too ! Start advocating, raising awareness, know and acknowledge that YOUR healthy Child could be the next child who is diagnosed with cancer! Every two minute a child is diagnosed with cancer , why are we going pink in September? #GoGold #KidsGetCancerToo #GoldIsTheNewPink #MathiasStrong
Roya Giordano
Sep 12, 2018
1
Certified idiots! Can't even complete an oil change properly, have oil leaking all over my driveway. They also neglect to give you alignment report, so I am guessing it was charged for but not done. They pretend to care but really don't. Absolutely the LAST time servicing at this dealership.
Michael Iannarelli
Sep 3, 2018
5
Craig was very friendly and helpful. Service was quick. Waiting area was clean.
Shimmy Girl
Aug 22, 2018
5
I would not have purchased this vehicle had it not been for Kevin Foley so thank you. Kevin was patient and supportive and clearly is grounded in customer best interest which is rare in the used car market. Overall the experience was great.. Baika was patient and gentle and and all of the staff pleasant to work with. The only thing I would recommend is to provide all warranty options up front with the car and not at the payment table. Thanks again. Glad I found you.
Raksha Sukhia Bbr
Aug 16, 2018
1
A Virginia State Safety Inspection took over an hour even though I had made an appointment. My RAV-4 has only a little over 3,000 miles.
Dennis Spradlin
Aug 1, 2018
5
Came in for service on my 4Runner to diagnose a noise coming from my dash. Craig greeted me right away and was very helpful and friendly the whole time. He kept me updated on the process and remembered me from when I scheduled the appointment the week before. Gave me accurate information and helpful advice and while my experience at Autonation overall has been good, he is the main reason I will be coming back when I need service in the future.
Josh GH
Aug 1, 2018
5
My Matrix needed an oil change and filter. The service tech, Pete, let me know of a couple other things that needed to be done so I made an appointment in about 2 weeks to get the work done.
ElaineM
Jul 23, 2018
5
Appointment on time. Service representative was personable and informative.when going over the service to be performed.and cost. Gave me approximate waiting time. Kept me updated.Finished work on schedule and reviewed service performed.
C.l Burrris
Jul 22, 2018
2
Went in for a quick view of an issue. Was informed it might estimate $70 of work. 2 hours later, was told that replacement of an item would cost over 2k. Then, was billed $140 of a ‘diagnostic cost’ that I was not informed of up front and caught me off guard. Completely unacceptable but what could I do at that point?
Anon2018
Jul 19, 2018
5
Thank you Kevin Foley and everyone else at Leesburg Toyota for a smooth and easy transaction. Every question had an answer and the price was terrific.
Kathleen Christianson McDonough
Jul 14, 2018
1
Honestly the worst experience I have ever had at a dealership. They made a hard inquiry on my credit (which made my credit score go down 38 points!) to finance a specific van and got me approved then sold the van while I was waiting on details of the loan. They sold it last night, I was told at 4:37 they would call me back in 10 minutes and after 5:45 I sent an email follow up. That email got 3 emails asking me to come in 7:31, 7:32 & 9:26 the following day. They then called in the am and I asked again for the loan details as I did in the email and was told again they would call right back and then they called back 32 minutes later saying they had sold the van last night and they wanted to offer me a completely different van. Steven Baker & Nazir Fazelyar are who I worked with. If I could give them negative stars I would!
Julie Clements
Jul 14, 2018
4
I haven’t used the service department yet but I bought my used Rav 4 on July 1st and Kevin Foley was great. He was down to earth and trustworthy. I highly recommend him if you are looking to buy.
Robin Wicka Muñoz
Jul 6, 2018
5
Great experience - as always!!!!!!!!!!!!
Castellanom
Jul 5, 2018
5
Thanks team Toyota
Otis Moses
Jun 21, 2018
5
the experience I had at this car dealership was amazing. they were Soo kind and understanding and fought for me so I could get my car. Mitch Kevin Nate and the financial guys thank you Soo much and I will pass on how great you guys were .
Meg Volpe
Jun 14, 2018
5
I went in for routine service on my 2013 Prius, saw the notices about getting a free evaluation on my car, and ended up walking out with both a 2018 Prius and a newly leased RAV4 Limited for my wife! I think that sums up how well I got treated! Richard Gatton
Sharon Gatton
Jun 7, 2018
3
We purchased an extended warranty for our Prius and have our service handled at Auto Nation. I always feel like the service department is just trying to make extra $$ every time I take the car in. This time it was a state inspection (even though it’s not due until next month). Foolishly believing that the inspection was covered under the warranty, and not completely understanding the service tech that left a message, I agreed to have the inspection handled. Needless to say, I was surprised by the additional charge and when I questioned the young lady at the cashiers desk, she suddenly got very quiet and extremely busy. She didn’t offer any type of resolution, to speak to a manger or anything else. This is my second Prius, but I will not be buying from Auto Nation again.
Chandra Payne
Jun 7, 2018
5
My wife and I were in the market for a new car. The staff at AutoNation Toyota Leesburg was excellent in helping us achieve our goal. Great customer service; There was no haggling, no excessive calls, or emails. Our needs and desires were always of the most importance to the sales representative (Kevin) helping us. I highly recommend AutoNation Toyota Leesburg.
Kevin Mitchell
May 17, 2018
5
I purchased my 2015 Camry from Auto Nation (after it was shipped up from Florida because I wanted a red car and there wasn't one in VA ! ) I have had my car serviced several times and have always been satisfied. May it always be so !
Ellen Berkman
May 17, 2018
1
I called today around 11 o’clock trying to get 2016 highlander white color and they don’t want to give me a penny down
جاسم نصار
May 9, 2018
5
I have purchased two used Camrys from AutoNation and both have been positive experiences. I purchased a 2013 Camry last week and I have to give highest stars to Charles, Dave, and Tabb (my sales person). Everyone was so accommodating, kind, and respectful of my needs and time. Truly outstanding customer service. I felt I was given a fair and accurate assessment of my 2006 Camry which played a huge role in my choice to upgrade. Highly and completely recommended Dealership. Thanks to everyone.
Susan Foster
Apr 30, 2018
5
I worked with the woman and Justin , they were very nice and helpful. My Highlander was done in record time and was washed when I went to get in it.
Kathleen Komor Hastings
Apr 16, 2018
5
I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!
Donnie Owens
Apr 12, 2018
5
I had the pleasure of purchasing a vehicle at Leesburg Toyota a week ago this Friday! I was nervous and a bit apprehensive about going into the dealership and having to trust a complete stranger in this process! But I can tell you that in the end, I’m extremely happy that I did! I’m now the proud owner of a 2018 Yaris and am just blown away how much of an exceptional vehicle that it is! It is the best kept secret in the world! But it won’t be for long!!!! The salesperson was excellent and very professional, from his initial call along with the Manger and the Finance person that finalized my purchase and got me approved for financing! Thank you Nazir for helping me in my time of need!!!
Donnieowens
Apr 12, 2018
5
I have brought my Toyota Highlander there since 2005. Their service and attention to detail is like no other. I was treated so well by Brian and Admir and their communication about the issues with the car were direct and to the point. I will bring my car there again and buy a new one when it is time. Thank you Autonation team.
Riekje Vesters Dill
Mar 16, 2018
5
Leesburg’s AutoNation Toyota is always friendly, efficient and caring. Peter was especially nice. Maintenance and oil change were completed in less than an hour as promised. We’ve bought all three of our Toyota Avalons there over time.
Kathleen Hughes
Mar 8, 2018
5
I bought a 2013 Rav4 XLE from Nate on a snowy day two weeks ago. I have zero complaints and found working with Nate the sales guy to be a personable and easy experience - no pressure and pretty relaxed. I came in with a substantial down payment that needed a little creative thinking - I had just done a refi on my home and had a cash out amount coming that wasn't yet posted to my checking account, so they worked with me to get past that delay and get me the car I had come to check out....in fact, I was able to use a credit card to put down my down payment - which most other dealers don't like to do because of the considerable amount charged, but they accepted this - and I got the points on my card which really come in handy at the end of the year holidays. My car was priced very competitively and they had a pretty decent supply of other used cars to consider as well....I test drove a different car than I originally came to check out, but in the end, couldn't pass up the deal they had on that Rav4.... I was planning on visiting another dealer that day to consider another vehicle, but after checking out the Rav4 I ended up buying, I was sold - good price, great car, and good people to work with I know people have different experiences at different dealers and that happens, but I have nothing bad to say about my experience here and would come back to them for future needs
Brian Helms
Feb 25, 2018
1
@Toyota the absolute worst customer service at the auto nation Toyota in Leesburg, Va. 1) scare tactics used 2) non disclosure of work done on car 3) passed to 3 different people even after going back and forth on email with one person 4) manager did not stop and make eye contact when I was asking questions he just dismissed me as if my money wasn’t good enough to purchase any one of his cars 5) price advertised was lower than what was on the car 6) worst experience ever I have had purchasing a car... I really felt as if I was profiled and this is not setting well at all 7) I really suggest you train your employees to treat every potential customer with equal care. This experience tarnished the Toyota brand for me and I have been a patron for over 12 yrs
Michelle Clark
Feb 20, 2018
5
No hassles and quick processing. Friendly service.
Hoang Nguyen
Feb 13, 2018
5
Mr. Salek was very professional and knowledgeable about the vehicle and the features. I felt that I was getting an honest answer for every question that I asked.
Mayra Andujar
Dec 2, 2017
5
My sales person, Richard Shultz, is the only reason I bought 2 new cars from Auto Nation in two months.Richard is very smart and knows when to not pressure a sale. He points out what he thinks one needs to know, and then asks for questions. I have walked out of delerships before because of salespeople that do not follow Richard's way of selling. Richard has sold me three cars to date!
Sonja Jewell
Nov 27, 2017
1
First and Foremost: My sales associate Nate or Nathan gets 5 Stars for his amazing customer service, really made the atmosphere in the dealership a lot better and made my experience buying my car easy and relaxing. NOW - I bought a used car and walked out with a 20,000 balance on my loan. Not a big deal but I did notice that there was a chip on the windshield directly in front of the drivers seat. I bought the car at night so didnt notice it at that time but when I called to ask if there is anything they could do they said no. Now call me crazy but if you want to keep my business and to come back there again I would think changing a windshield for a minor defect that probably costs the dealer less than 300 to do, that would be a no brainer! It wasnt enough for me to return the car but i see it every day and and every day I look at it. Fixing something so minor like this can go a long way in where I go in about 6 months to buy a second car (truck for work). But Nate was great and minus the windshield he alone would have gotten this dealer 5 stars. Thanks
David M. Speed
Nov 20, 2017
5
A very pleasant , pressure free experience, dealership was professional , courteous and very down to earth. All dealings went quickly and smoothly, drove my new vehicle, much to my surprise, home the same day. Thanks Nazir!
Laurie Kubisky Kata
Nov 4, 2017
5
We started with USAA pricing on our new 2017 Highlander XLE AWD. AutoNation of Leesburg, VA beat the USAA price by a lot and they beat the USAA finance rate as well.
Bob Babcock
Oct 10, 2017
5
Thanks. Everything about the experience was first class. From the salesperson to the finance person to management. A very positive buying experience.
Samuel Finz
Sep 25, 2017
5
Always pleased with service and employees. Great job, AutoNation.
Brenda McLeod
Sep 12, 2017
5
Very good service, glad to be there. Why I have to make 50 characters
Na Yu
Sep 11, 2017
5
A great place to both buy a car and have service done. Very friendly and professional. On the 3rd car for service and have bought 2 from them already. I won't go anywhere else for major service.
Steve Rogers
Aug 21, 2017
5
In all of my car buying experiences I have never worked with a more trustworthy, friendly, and genuine individual as Patrice from Autonation Toyota. He went above and beyond the call of duty to assist me in purchasing my 2010 Altima. Patrice was able to coordinate the sale of the vehicle between my father and I on opposite sides of the country while I was working in Alaska with cell phone and Internet services limited to three days a week. I truly have never had a car buying experience where I felt valued as a customer and not just a sale to hit the monthly quota until my experience with Patrice and Autonation Toyota of Leesburg. Thanks for everything and I wish you all much success! :)
Stephen Neil
Aug 18, 2017
5
I had a wonderful experience when I visited Leesburg Toyota when I visited on August 14th 2017. I was checked in very promptly and made to feel comfortable while I waited for my car to be serviced. I had everything explained to me of what was done and what I could expect in the future before I paid my nominal bill for my excellent service. I had a 165,00 mile service and the price I paid seemed very reasonable - it was around $120.00. They explained that I might want to consider replacing the tires at my next check up and gave me an estimate of the cost. Overall I continue to be very satisfied with their work and care to details. Thank you for the service on my car. It is a 2005 Toyota Camry with only 168,00 miles on it and it keeps running smoothly with the help of Leesburg Toyota.
Suzanne Walker Jones
Aug 15, 2017
5
I love Toyota Auto Nation! Their service is superb, their customer service staff is very professional and courteous.... from my purchase of my 2015 Yaris to the maintenance service I have not been disappointed yet!!
Sandra Jones-McKinney
Aug 9, 2017
5
I’ve been a Mercedes car owner since I can remember but as I wanted to go hybrid and loved the outdoors; I decided to give Toyota a try. I tried to go to my local Toyota dealership in Annapolis but I was greatly disappointed, so I decided to look for others in the area. When I first read the google reviews of AutoNation Leesburg I was very hesitant, but quickly learned that my service manager at Euromotors Germantown had been hired to run the Service Department at this location. I'd been very happy working with him for the past 10 years and knew that if he accepted a job at Autonation Toyota Leesburg, then things will definitely run smoothly. And so they did. I was first greeted by the new General Manager, Michael (Mike) McNicholas, who personally handled my car buying process. I was very clear in what I wanted; a hybrid RAV4, with all the bells and whistles and wanted it to be as close to a Mercedes ML350 as possible. To cut a long story short- I got exactly what I wanted. I got great service from Mike, I got a fantastic car and got it financed for 72 months at 0% APR with 2 years free service. And yes, I will be doing the drive to Leesburg for my service. From my experience all I can say is that I do believe that Autonation Toyota Leesburg in UNDER NEW MANAGEMENT, and that under Mike’s leadership and his wonderful new team, this dealership is a great place to buy and service, your new Toyota.
Keira Johnson
Aug 7, 2017
1
I own two Toyotas and have been pretty happy with them overall. I bought one at AutoNation Toyota Leesburg several years back. Almost all, if not all, of the service I have ever had on this car was at this service shop. I have taken my other Toyota to this shop as well as my Honda. For years they were great (and a couple of the great service folks are still there) but recently there seems to be an obvious trend to increase service costs a lot. I had an issue with one of my cars recently and I was treated like any person off the street instead of someone who bought the car there and has taken it there for years. Pretty disappointing. My recent experience seemed it was about getting my money instead of helping me. I may still buy another Toyota but I will probably avoid this dealership.
twotoyotacars
Jun 15, 2017
5
I stopped by to make an appointment and they had a cancellation, so they were able to do my 50k service right then. The service was very quick. I didn't have to wait long at all.
Sue Mahallati Kysela
May 3, 2017
5
My experiences in the 5 years we have had our Prius serviced at Autonation Leesburg have always been positive. Our last checkup was for 165,000 miles prior to a trip to Florida. Car is still running great!
Charles Mercer
May 3, 2017
5
This is the second Toyota we have leased from AutoNation Toyota Leesburg. We have been extremely satisfied with the dealership from the sales department to the service department. The staff seems very professional. Richard Schulze, our salesman, was excellent and we have utilized him both times. He is honest and willing to work with his customers.
Richard L. Jackson
Apr 30, 2017
5
This is my second Toyota I have purchased for Auto Nation Toyota. Richard and the rest of the team there have went above the rest to make sure that I'm getting the best and fare price. I will continue to do all my business with this location.
James Perkins
Apr 17, 2017
5
Our buying experience was excellent! We purchased a 2017 Highlander in April. Our saleman was Nazir and he was a pleasure to deal with and was very knowledgeable about the vehicle and Toyota products. We negotiated the price through the internet and it was super easy. Autonation beat everyone's price with their first offer!! We highly recommend Autonation Toyota Leesburg for the buying experience and price.
John Budzynski
Apr 16, 2017
5
Place is awesome. Got a great deal. Everyone was pleasant. Even the finance guy was cool and big discount on aftermarket stuff.
Matthew Ryan
Apr 14, 2017
1
Very unhappy with this Toyota service center. Waited almost 8 hours for our vehicles.
Susan Starkey
Apr 5, 2017
5
The best experience I've ever had with a dealership. I got a used car lead from USAA and was called within an hour from Jorge Gonzales. He is the kindest, most fun salesman I've ever met. David from Finance was also great to work with. Seriously, the whole sale took less than 4 hours and it was a very happy four hours! Jorge even helped me get my rental back to the rental place so I could leave with my new car. I can't say enough about the attentiveness and friendliness of all the people there. It was a wonderful experience!
Heather Fryer
Mar 25, 2017
5
we are long time Toyota customers, bought 5 so far at different dealers including our 2 last ones in Leesburg Virginia location. our recent salesman, Mr. Hugo Landivar, a very nice, helpful man helped us buy our first ever Toyota Highlander on February 18th 2017. he helped us choose the car we liked and negotiate the purchase price.We loved his attitude and patience during the long process. I would recommend him to any one i know who is looking to buy a new Toyota vehicle.
Thuy Nguyen
Mar 19, 2017
5
Most pleasant experience buying a new car that I have ever had. All the employees were pleasant, kind, respectful and helpful to me. After I drove two models and decided what I wanted, I did research from home on the features and prices at other dealerships and then AutoNation gave me the best offer. Nobody was pushy or put any pressure on me at all. Nazir, the saleman, made everything so clear and easy for me and offered to let me take the car for an extended period even though it was President's Day sale week and they were very busy. He actually treated me like I would expect a family member to treat me. There were no bad surprises but a couple of good ones! I just can not say enough good things about Nazir and the other employees I dealt with. It was such a positive experience and believe me, I had a lot of anxiety to start with.
Arnita Woodson Hallman
Mar 1, 2017
5
My wife and I purchased our second Toyota...this one is a 2017 Tundra 5.7L 4WD Double Cab LB, previously a Prius...on Presidents Day, 2017. First, Richard Schulze, our salesman, was excellent. He has a casual and friendly manner, but also a willingness and the ability to make make sure the customer is not just satisfied, but happy. This dealer does not try to fool you on fees or extras, they give you a bottom line and stick too it. Because of this and the satisfactory deal they worked out, I was happy to purchase an extended warranty through the finance department. The managers, finance, and service departments are always top notch. I can say that personally, I have always been treated courteously by all who I have dealt with and have always been made to feel like a valued customer. Thanks to Richard for all you did for us during the process...will see you at the first service appt!
Steve Wattay
Feb 27, 2017
5
A pleasure to work with! Gene was such a blessing to work with! Thanks!!! #mustang
Darlene Davis
Feb 4, 2017
5
They are working hard to make our next purchase fantastic. David One of the managers there has been wonderful to work with.
Lynn Hansen Bullard
Jan 30, 2017
1
To start off...we leased our vehicle a couple years ago from this dealership. We were now ready to purchase our lease. I called and was told that both my husband and I had to be there if we both wanted our names on the vehicle so we got someone to watch our girls while we went to the dealership. I was financing through my bank so I called Auto Nation Toyota and was told that I didn't need to have a check in hand and that we could come in, take care of EVERYTHING, and bring the check back when we received it. When we got there then sales associate, Igor, was very helpful. We enjoyed working with him. We waited 2.5 hours to see the financial department to be told that we had to come back to do the financial paperwork when we had the check. We had originally been told that we would be able to sign a contract saying we were purchasing the vehicle and then we had 30 days to get them the money or we would be put under their financing. This did not happen. We had to leave, AFTER SPENDING 2.5 HOURS waiting for the financial department to do nothing. Needless to say I was pissed. I told them it is hard to find a babysitter to watch our kids. We were told to bring them, but anyone with a 2 and 4 year old knows that it would have been a struggle, considering we have to wait forever. They told me that one of us could come in and do all the paperwork and then take the papers home for the other to sign and then bring them back. So that's what I did. I went I and signed the paperwork, but was told that my husband had to come in because he couldn't let me take the papers home. So for a 3rd time we had to go in and take care of the paperwork. We are completely disappointed with the level of service we received on top of the fact that they kept pressuring us to take their financing. Oh and the thing is...I brought my mom here to purchase her vehicle and she went through the same bank the same way I did. She didn't have a check in hand and everything and she was able to take care of all the paperwork, financial included, one sitting and never had to go back in. We won't be purchasing from here again.
Lexi Reilly
Jan 24, 2017
2
My family drove 150 miles to buy a 2015 , CPO Tacoma with 28K miles for my son that was listed in EXCELENT condishion. Within 2 mins my son said look at the dents in the roof. I got in the bed, looked at the roof top and it was scratched and dented beyond words. From the front windshield to the rear windshield and from door to door there were 20 to 30 scratches. Some scratches were 2"wide and some were 3 feet long with rust. 3 or 4 dents were the size of eggs How is it possable for a dealership to certify a CPO vehicle using their 120 (give or take) inspections and miss what my son saw in seconds. How was it possable to wash the car and not mention the damage to anyone. I will also admit the my salesman Mohammed and his manager also Mohammed were very nice, seemed concerned and apologetic. They insisted they were unaware of the damage. (that was and is still tuff to swallow) They offered to fix all damage and have the car delievered to me at a later date. I asked for an additional 500.00 off the pre agreed price thinking that was fair under the circumstance and they refused. I am willing to bet my last dollar had that happened in the middle of the day or on a weekend with any other customers in the dealership they would have took care of our needs but we got there at 8:00 and were the only customers in the building. We shook hands and left.
TACOMALESS
Jan 19, 2017
5
Great experience with Autonation Toyota Leesburg and a great deal on our new 2016 Toyota Sequoia. I can't say enough positive about Sales Associate Bryant and Sales Manager Dave. All was amazing from demo, to test drive, to negotiating a deal, to financing, to delivery. Thanks for going the extra mile to get us the exact vehicle we wanted. Bryant gave an incredible walk through from A - Z for my wife during the delivery. Financing actually gave a better rate than USAA! I would recommend anyone looking for a new car go and visit Autonation Toyota Leesburg.
Scott Bryson
Oct 8, 2016
5
Bought our new Highlander here from Pyer who was most gracious and professional. Manager Tim Chekan beat a deal we had in Baltimore so we drove 75 miles to buy at AutoNation in Leesburg. Great dealership and easy process! They made everything extremely easy. I'd do business here again anytime.
Tom Kneib
Oct 1, 2016
1
Dont buy cars here no compren carros their insurances like tire cover are a rip off
Joe Ram
Sep 20, 2016
1
Never buy a car from here. New or used. Period. Purchased a car from here on a Friday and found a better deal elsewhere so I brought it back on Sunday. The salesman was nice and was saying everything he needed to say to dissuade me from returning it but his manager Matt was very rude to me. Would not explain why they would not take it back and walked away without really addressing my situation. All he said was the bank owns your car now. Who actually does business like that and can sleep at night?!?
Kimberly Blair
Sep 4, 2016
5
I had a great experience at Auto Nation with both the salesman as well as the financial manager. Everything ran smoothly,briskly and none was pushy or obnoxious. It was a much better experience than I had at the previous dealership at Koons Tysons Toyota. If you know what you want, and want to be in and out with a new car ,a good deal...go for Auto Nation Toyota.
Eva Dethier
Aug 27, 2016
1
Don't try and get service on the weekends. They aren't staffed appropriately for the amount of customers they have. They messed up my Virginia state inspection which cost me another trip to there where they were initially unable to help me. Eventually, after two phone calls to their manager, someone called me back to say that they figured it out and they just needed to email me something.
Erik Baldwin
Aug 23, 2016
1
Dont ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment.
Juan Hernandez
Aug 1, 2016
1
Avoid the service center here and look for one elsewhere. My vehicle died on the road and wouldn't start back up. I had it towed to Autonation Toyota in Leesburg to have them diagnose and fix the issue. They determined it was the MAF (mass air flow) sensor. The OEM part is relatively cheap if you buy it online, markup was about 2.5x here. I didn't mind that so much as I did the $425+ labor fee. This part is immediately viewable as soon as you open the hood and takes 10 minutes at most to replace - disconnect the wiring harness, unscrew two tamper proof screws, and swap. I've contacted them almost a week ago but have yet to hear back.
Bigglesworth2k
Jul 24, 2016
5
First of all Bryant was exceptional as a sales been and never pressured me to buy a new car during my visit. He was very patient and showed me many cars and provided estimated payments and financing options.
len_19108
Jul 13, 2016
5
The dealership and the deal were very friendly and made me feel very welcome as we worked together to select a new car for my family.
SangNguyen
Jul 2, 2016
5
If you are in the market for car make it your business to stop by Leesburg Auto Nation Toyota and visit with Mohammad Salek and the management team. My experience was quick and effortless. (1) Found the car on the internet (2) Spoke with Mohammad over the phone (3) Coordinated a test drive (4) Traveled to AutoNation to meet Mohammad and the team for the test drive (5) Negotiated the purchase price (6) Purchased the car. Mohammad and the AutoNation Team were extremely professional, courteous, and very thoughtful. Great experience!
Elliot Skillern
Jun 26, 2016
5
We went to AutoNation Toyota Scion in Leesburg to purchase a car. This was the second dealership we visited and we ended up driving off with our new car thanks to our salesperson Mr. Finch!!!!! We initially wanted a different model and could not agree on the color. But our salesperson was very patient with us and did not make us feel pressured to buy a car. He calmly explained all the features of the car and was well-informed. We truly had a pleasant car buying experience. We would highly recommend this dealership and Mr. Finch to anyone looking to purchase a car. Thank you to Mr. Finch and Mr. El-Fiky!!!!!
jamarga
Jun 16, 2016
5
Overall, great experience. The sales person was professional and determined to keep me and my family satisfied. The price and interest rate was negotiable, and my mom was completely satisfied with our new car.
Taniaitza
Jun 1, 2016
5
The service provided by sales associate, Jorge Gonzalez, was excellent. The dealer answered all our questions and was always in a friendly manner. This is the second car that I've purchased from autonation and from the same salesmen. In the future I would gladly request him again.
Giannino97
May 15, 2016
5
This is my 5th lease with Leesburg Toyota and I am very happy with my new RAV4 - Bryant Tate was truly exceptional as a salesperson:) And the dealership was very professional to work with during the leasing process.
kekroundhill
May 11, 2016